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[32,"已完结","2021-05-07 12:06:00","北京-昌平-杨工","PK504B10100004319","秦臻18803508907","用户抱怨","BY_不能充电","nan","代理商反馈","充电几分钟就断开，连续插拔几次都不行","2021-05-07 12:06:00","充电器有问题，标记下回头取回来","其他","nan","nan","nan","产品质量","充电器功能损坏","2021-05-07 21:47:00","nan","nan","nan"]
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[37,"已完结","2021-05-19 10:42:00","北京-海淀-李明桦","PK504B10100004325","陈占涛18911289037","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","小绿人不能充电","2021-05-19 10:42:00","该电池故障，更换为PK504B00100004061","其他","nan","nan","【20210913】5月18号开始，电压全部都为0","产品质量","电压脱焊","2021-05-19 22:38:00","nan","已返厂","2021-08-30 00:00:00"]
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[41,"已完结","2021-05-24 21:04:00","北京-朝阳-梁先桂","UD02030118B4C0017","李艳军18701115625","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","充电口坏了","2021-05-24 21:04:00","更换为UD02030118B4C0040","其他","nan","nan","nan","产品质量","充电口损坏","2021-05-24 23:02:00","nan","已返厂","2021-06-22 00:00:00"]
[42,"已完结","2021-06-29 18:53:11","北京-朝阳-梁先桂","MGMCLN750N215N219","18515350063 许恒","咨询","nan","nan","代理商反馈","骑手买了新车，想换新电池，更换电池","2021-06-29 18:53:11","更换电池","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[43,"已完结","2021-05-01 09:20:00","北京-朝阳-梁先桂","PK504B00100004019","黄伟17504860038","用户抱怨","BY_不能充电', 'BY_交互友好性差","换电池【不同类】","代理商反馈","电池充不进去；更换过程中用户操作困难，重新下单上面显示740，续租的话退了点击不了；用户还有半个月租金无法退还，必须先租了6040之后才能退","2021-05-01 09:39:00","更换为6040试一下，更换为PK50001A100000659 电池正常，充电器可能损坏","其他","nan","nan","nan","产品质量","充电器功能损坏","2021-09-13 23:14:00","nan","nan","nan"]
[44,"已完结","2021-05-18 13:08:00","北京-海淀-李明桦","PK504B10100004314","朱文野14740221441","用户抱怨","BY_不能充电","nan","代理商反馈","用户反馈小绿人不能充电","2021-05-18 13:15:00","跟用户沟通确保开机后再充 后台数据发现实际已经充上电，没有信号导致数据不更新","其他","nan","nan","【20210913】5月17号23:20之后至5月18号14:00之间无数据","产品质量","信号差","2021-09-13 23:20:00","nan","nan","nan"]
[45,"已完结","2021-04-13 18:34:00","北京-朝阳-梁先桂","PK504B00100004097 PK504B10100004403","黄超17518695298","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","用户抱怨只能充到90%，初步反馈充电器批次问题，代理商反馈已给用户更换两次充电器仍无法充满","2021-04-13 18:38:00","PK504B10100004403更换为PK504B00100004282，持续跟踪是否能充满","其他","nan","nan","nan","产品质量","充电器功能损坏","2021-04-13 23:27:00","nan","nan","nan"]
[46,"已完结","2021-04-17 18:36:00","北京-朝阳-梁先桂","PK50001A100000407","赵峻峰15231547668","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","电池充不满，电池还叫","2021-04-17 18:36:00","PK50001A100000407没电了，需充电，暂时更换为PK50001A100000137； 充不满的原因是用小绿人充电最多一次充10个小时，无法充满，有些能充满是因为初始电量高","其他","nan","nan","nan","无问题关闭","小绿人充电限时","2021-04-17 23:28:00","nan","nan","nan"]
[47,"已完结","2021-04-20 18:05:00","北京-朝阳-梁先桂","PK504B00100004282","黄超17518695298","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","无法充满","2021-04-20 18:05:00","更换为PK504B10100004279","其他","nan","nan","nan","产品质量","充电器功能损坏","2021-09-13 23:35:00","nan","nan","nan"]
[48,"已完结","2021-05-09 12:27:00","北京-朝阳-梁先桂","UD02030118B4C0004","郭森林18201525854","用户抱怨","BY_充不满电","nan","代理商反馈","充7-8个小时，充不满，只到97%-98%，还没有充满一直在响；老是会断；有一个同事充的快已经停了","2021-05-09 12:34:00","实际已经充满，但是显示有问题；数据上没有看到充电慢不结束的现象；可以更换充电器试试","其他","nan","nan","【20210913】充电器电压和电池不匹配，无法将电芯充至4.2V，无法触发充电SOC修正","流程管控","充电器电压与电池不匹配","2021-09-13 23:42:00","nan","nan","nan"]
[49,"已完结","2021-05-04 11:27:00","北京-昌平-刘光辉","UD02030118B4C0053","姚科18220647251","用户抱怨","BY_有异响","nan","代理商反馈","7250充电过程断断续续发出声音，担心充电器不匹配；另外绑定不了电池看不到电量","2021-05-04 11:27:00","实际充满了，充电器可能在循环重启","其他","nan","nan","nan","无问题关闭","用户环境问题","2021-09-13 23:59:00","nan","nan","nan"]
[50,"已完结","2021-06-29 20:57:38","北京-昌平-王桂燕","MGMCLN750N215I046","吴刚刚   18515166277              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手不干了","2021-06-29 20:57:38","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[51,"已完结","2021-05-19 21:00:00","北京-骑享-直营","PK50001A100000035","刘宏犇17601012413","后台故障报警","HT_单体电压过高","换电池【同类】","代理商反馈","nan","2021-05-19 21:00:00","通知用户换电池","其他","nan","nan","【20210914】5月19号21:00左右，单体1号电压偏高，单体2号电压偏低；断线特征","产品质量","电压采样断线","2021-09-14 18:36:00","nan","已返厂","2021-06-02 00:00:00"]
[52,"已完结","2021-05-20 19:46:00","北京-昌平-王少树","PK50001A100000600","nan","后台故障报警","HT_单体电压过高","nan","代理商反馈","报警2次","2021-05-20 19:46:00","nan","其他","nan","nan","【20210914】1月29号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 18:57:00","nan","已返厂","2021-06-02 00:00:00"]
[53,"已完结","2021-05-21 16:12:00","北京-朝阳-梁先桂","PK500A20100000809","徐汝有15501262955","后台故障报警","HT_单体电压过高","换电池【同类】","代理商反馈","报警4次，更换为PK500A20100000844","2021-05-21 18:21:00","nan","其他","nan","nan","【20210914】5月21号16:7，单体10号电压偏高，单体11号电压偏低；断线特征","产品质量","电压采样断线","2021-09-14 18:59:00","nan","已返厂","2021-06-02 00:00:00"]
[54,"已完结","2021-05-24 13:14:00","北京-昌平-杨工","PK50001A100000623","季玉海18710248323","电池损坏","HT_单体电压过低","nan","代理商反馈","nan","2021-05-24 13:14:00","nan","其他","nan","nan","【20210914】4月15号归还电池之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 19:13:00","nan","已返厂","2021-06-02 00:00:00"]
[55,"已完结","2021-05-09 11:09:00","北京-昌平-杨工","PK50001A100000510","nan","后台低电量报警","nan","nan","代理商反馈","请代理商为510和264两块没电的6040充电","2021-05-09 11:09:00","代理商反馈没在他那\\n264故障先不充，先给510充\\n代理商反馈晚上充\\n请求给一个7255充电，不知道编号是不是0029\\n264电池需要取回","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[56,"已完结","2021-05-09 11:11:00","北京-昌平-刘光辉","PK50001A100000038","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请代理商为038没电的6040充电","2021-05-09 11:11:00","nan","其他","nan","nan","【20210914】3月23号归还之后，代理商没有充电导致过放","流程管控","无低电量提醒","2021-09-14 19:27:00","nan","已返厂","2021-06-02 00:00:00"]
[57,"已完结","2021-05-12 11:03:00","北京-昌平-刘光辉","PK50001A100000260 PK504B10100004371","nan","后台低电量报警","nan","nan","代理商反馈","请代理商为260电池充电\\n4371也需要充电\\n代理商请求把所有需要充电的号给出来","2021-05-12 11:03:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[58,"已完结","2021-05-15 11:52:00","北京-昌平-杨工","PK50001A100000676 PK50001A100000558","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-15 12:51:00","nan","其他","nan","nan","【20210914】PK50001A100000676 4月10号之后电量低，电池关机，没有及时充电导致电池过放","流程管控","无低电量提醒","2021-09-14 19:34:00","nan","已返厂","2021-06-02 00:00:00"]
[59,"已完结","2021-05-15 11:54:00","北京-朝阳-梁先桂","PK50001A100000419 PK50001A100000706","nan","后台低电量报警","nan","nan","代理商反馈","请求代理商充电","2021-05-15 11:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[60,"已完结","2021-05-15 11:56:00","北京-通州-张楠","PK50001A100000470","nan","后台低电量报警","nan","nan","代理商反馈","6040电池470没有电，请求代理商充电","2021-05-15 11:56:00","代理商反馈现在不在北京，等回来后充","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[61,"已完结","2021-05-18 10:52:00","北京-昌平-杨工","PK50001A100000264","焦建华16601150287","电池损坏","HT_单体电压过低","nan","代理商反馈","请代理商充电","2021-05-18 10:52:00","代理商长时间未充电，电池过放","其他","nan","nan","【20210914】2020年11月8号归还电池之后代理商没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 19:20:00","nan","已返厂","2021-06-02 00:00:00"]
[62,"已完结","2021-05-23 11:45:00","北京-昌平-王少树","PK50001A100000215","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","租不出去，放坏了","2021-05-23 11:45:00","没有问题，正常","其他","nan","nan","nan","无问题关闭","代理商操作问题","2021-09-14 19:53:00","nan","nan","nan"]
[63,"已完结","2021-05-24 12:18:00","北京-大兴-李月林","PK50001A100000183","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-24 12:26:00","nan","其他","nan","nan","【20210914】4月27号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 19:58:00","nan","已返厂","2021-06-02 00:00:00"]
[64,"已完结","2021-05-24 15:14:00","北京-通州-张楠","PK50001A100000431","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-24 16:11:00","nan","其他","nan","nan","【20210914】5月23号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 20:33:00","nan","已返厂","2021-06-02 00:00:00"]
[65,"已完结","2021-05-24 15:47:00","北京-昌平-王刚","PK504B10100004434 PK504B10100004346 PK504B10100004413 PK504B10100004407 PK504B10100004338 PK504B10100004306 PK504B00100004028 PK504B00100004068","nan","后台低电量报警","nan","nan","代理商反馈","请求代理商充电","2021-05-24 18:12:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[66,"已完结","2021-05-24 15:56:00","北京-大兴-楚海涛","PK50001A100000617 PK50001A100000688 PK50001A100000444","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电\\n代理商需要电池位置","2021-05-24 15:56:00","nan","其他","nan","nan","【20210914】PK50001A100000617 1月24号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 20:38:00","nan","已返厂","2021-06-02 00:00:00"]
[67,"已完结","2021-05-24 16:05:00","北京-朝阳-梁先桂","PK50001A100000609 PK50001A100000699 PK50001A100000448 PK50001A100000170 PK50001A100000197 PK504B10100004303","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","nan","2021-05-24 16:22:00","nan","其他","nan","nan","【20210914】PK50001A100000170 4月29号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 21:07:00","nan","已返厂","2021-06-02 00:00:00"]
[68,"已完结","2021-05-24 16:11:00","北京-昌平-杨工","PK50001A100000470 PK504B00100004091","nan","后台低电量报警","nan","nan","代理商反馈","请求代理商充电\\n代理商反馈电池不在那","2021-05-24 16:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[69,"已完结","2021-05-24 16:24:00","北京-昌平-杨工","PK50001A100000676 PK50001A100000622 PK50001A100000193 PK50001A100000558 PK50001A100000236 PK50001A100000254 PK50001A100000623 PK50001A100000479","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-24 16:24:00","nan","其他","nan","nan","【20210914】PK50001A100000193 7月24号用完之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 21:24:00","nan","已返厂","2021-08-30 00:00:00"]
[70,"已完结","2021-05-24 16:29:00","北京-昌平-刘光辉","PK50001A100000034 PK50001A100000038 PK50001A100000367 PK50001A100000333","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-24 16:29:00","PK50001A100000367已经充电","其他","nan","nan","【20210914】PK50001A100000034 3月24号归还之后没有及时充电导致过放 PK50001A100000333 4月6号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 22:09:00","nan","已返厂","2021-06-02 00:00:00"]
[71,"已完结","2021-05-28 18:15:00","北京-昌平-杨工","PK50001A100000676 PK50001A100000622 PK50001A100000193 PK50001A100000558 PK50001A100000236 PK50001A100000254 PK50001A100000623 PK50001A100000479","nan","电池损坏","HT_单体电压过低","nan","代理商反馈","请求代理商充电","2021-05-28 18:15:00","nan","其他","nan","nan","【20210914】PK50001A100000479 3月31号归还之后没有及时充电导致过放","流程管控","无低电量提醒","2021-09-14 21:23:00","nan","已返厂","2021-06-02 00:00:00"]
[72,"已完结","2021-04-12 20:50:00","北京-昌平-王刚","PK50001A100000413","颜凡臣15184545538","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户续租两块电池错误续租到一块电池上了，系统无法返款","2021-04-13 09:16:00","另外一块没有续租的电池也续两个月，返两个81","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-14 21:36:00","nan","nan","nan"]
[73,"已完结","2021-04-12 21:19:00","北京-昌平-杨工","PK50001A100000501 PK50001A100000219","张鹏鹏18321501550","用户抱怨","BY_交互友好性差","nan","代理商反馈","没有返款","2021-04-12 21:26:00","nan","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-14 21:37:00","nan","nan","nan"]
[74,"已完结","2021-04-13 09:28:00","北京-昌平-杨工","NA","NA","代理商抱怨","BY_交互友好性差","nan","代理商反馈","未收到分成","2021-04-13 09:49:00","已发放分成，需查看微信零钱，只是没在群里发送通知","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-14 21:38:00","nan","nan","nan"]
[75,"已完结","2021-04-13 14:33:00","北京-昌平-王刚","PK504B10100004338","金纯彪13504199693","用户抱怨","BY_交互友好性差","远程解决（抱怨类）","代理商反馈","用户没有操作，电池被锁定无法解锁","2021-04-13 14:45:00","已手动解锁 推测大概率是用户误点了锁定，界面上锁定之后用户很难解锁","其他","nan","nan","nan","平台","锁定解锁控制慢","2021-09-15 11:43:00","nan","nan","nan"]
[76,"已完结","2021-04-13 19:24:00","北京-通州-张楠","PK50001A100000318","郝伟兵13520425497","用户抱怨","BY_交互友好性差","nan","代理商反馈","续租电池没有返款","2021-04-13 22:00:00","6040:电池，一块电池240，两块电池399； 用户租了三块电池，3月2日第一次返，3月29日第二次续租已返款","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 11:45:00","nan","nan","nan"]
[77,"已完结","2021-04-14 12:29:00","北京-昌平-王刚","PK50001A100000396 PK50001A100000413","颜凡臣15184545538","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户抱怨返款未收到","2021-04-14 12:29:00","系统无法自动返款，需要用户联系我们","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 11:57:00","nan","nan","nan"]
[78,"已完结","2021-04-14 12:32:00","北京-昌平-冯朝旭","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","未收到分成","2021-04-14 12:32:00","已发放分成，需查看微信零钱，只是没在群里发送通知","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-15 11:58:00","nan","nan","nan"]
[79,"已完结","2021-04-15 14:13:00","北京-海淀-李明桦","PK504B10100004309","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","给用户试用电池需要开锁","2021-04-15 14:14:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 11:58:00","nan","nan","nan"]
[80,"已完结","2021-04-17 13:04:00","北京-昌平-杨工","PK50001A100000492","nan","用户抱怨","BY_交互友好性差","nan","代理商反馈","退租时原交租金的银行卡丢失，希望退到微信","2021-04-18 11:22:00","已联系用户，周末财务无法处理，需等到周一","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-15 11:59:00","nan","nan","nan"]
[81,"已完结","2021-04-19 18:41:00","北京-昌平-杨工","PK504B10100004359","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","电池需解锁","2021-04-19 18:46:00","后台已解锁","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 11:59:00","nan","nan","nan"]
[82,"已完结","2021-04-20 10:02:00","北京-朝阳-梁先桂","NA","陈雪冬13911722770","用户抱怨","BY_交互友好性差","nan","代理商反馈","无法租，需查看保险是否过期","2021-04-22 10:02:00","用户2020年11月10交的丢失保障金，到2021年5月10到期，当前已不足1个月，无法租电池 用户咨询后没再租赁","其他","nan","nan","nan","平台","nan","2021-09-15 12:00:00","nan","nan","nan"]
[83,"已完结","2021-04-20 21:40:00","北京-朝阳-梁先桂","PK504B00100004105","白博元17600298984","用户抱怨","BY_交互友好性差","nan","代理商反馈","续租之后只有20天，不是29天","2021-04-20 22:00:00","用户之前逾期10天","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-15 12:50:00","nan","nan","nan"]
[84,"已完结","2021-04-20 21:54:00","北京-昌平-杨工","PK504B10100004400","林冬13233259719","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户续租，显示变成充值币","2021-05-19 21:54:00","nan","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-15 12:51:00","nan","nan","nan"]
[85,"已完结","2021-04-21 09:27:00","北京-朝阳-梁先桂","PK50001A100000450 PK50001A100000125","周恒17601417953","用户抱怨","BY_交互友好性差","nan","代理商反馈","没有返款","2021-04-21 09:52:00","不自动返，后台手动操作返","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 12:51:00","nan","nan","nan"]
[86,"已完结","2021-04-23 10:08:00","北京-朝阳-梁先桂","PK504B00100004226","史志家13172689039","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户超期被锁定，续费后没有打开；我们反馈这个不是手动打开的，续费后会自动开通，如果没开通就是电池离线了；结果发现用户续错电池，有一个电池没有续费，一个电池续了2个月；建议让用户把没续费的续上，然后返81；用户希望把续错的推掉再重新续，我们反馈系统不支持，只能到店里对第一个电池退租，退租前先把两次续租的钱退了，然后当着代理商面再租一次；因为第一个电池租期已经续到2个月以后，系统现在要么把订单取消，租期关掉，要么就是到2个月以后，系统无法支持把后面一个月退回；最简单的做法是续一下少的那个，然后我们返款，否则就得去代理商那退租操作； 太复杂了，已经凌乱。。。。。。。。。","2021-04-23 11:29:00","退租续2次的电池，重新下订单\\n续租之前没有续租的电池","其他","nan","nan","nan","平台","缺少租期管理功能","2021-09-15 12:52:00","nan","nan","nan"]
[87,"已完结","2021-04-24 10:12:00","北京-朝阳-梁先桂","PK50001A100000307","李落虎18311017561","用户抱怨","BY_交互友好性差","nan","代理商反馈","丢失保证金还有23天，无法交费；原因设定是保证金不足30天，续租时需要重新交； 如果是相差几天还可以，还有23天，用户觉得亏； 担心超期的7天之内电池丢失，如果续的话这23天是会加起来的；一般情况下续租时是剩30天整数倍的，这个用户是之前超期或者退的时候给他免了几天才会出现；下一次他回家我们可以再给他补7天","2021-04-24 10:49:00","用户续交保证金，后台再增加23天丢失保证金","其他","nan","nan","nan","平台","丢失保证金在租期结束后是否可支持退","2021-09-15 12:53:00","nan","nan","nan"]
[88,"已完结","2021-04-24 17:48:00","北京-海淀-李明桦","PK504B10100004437","nan","用户抱怨","BY_交互友好性差","nan","代理商反馈","电池无法使用，用户在代理商处申请试用（租期截止的当天24点电池锁定），用户交了押金后带走电池试用，用户反馈希望租电池，代理商把押金退还，让用户在系统上付费；用户以为自己付费了，实际没有付费，到试用截止后电池无法继续使用","2021-04-24 17:54:00","用户交租金","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-15 12:53:00","nan","nan","nan"]
[89,"已完结","2021-04-25 08:54:00","北京-昌平-杨工","PK50001A100000123","刘小凤13563521477","用户抱怨","BY_交互友好性差","nan","代理商反馈","点续费，弹出错误提示，续费不了","2021-04-25 08:55:00","用户没有点套餐，点套餐再点续费才可以","其他","nan","nan","nan","平台","缺少租赁条件不满足提提示","2021-09-15 12:55:00","nan","nan","nan"]
[90,"已完结","2021-04-25 10:49:00","北京-海淀-李明桦","PK504B00100004187","陈占涛18911289037","代理商抱怨","BY_交互友好性差","nan","代理商反馈","租电池需要后台退租，用户退租后后台没有点退租，无法继续租给下一个人","2021-04-25 10:49:00","后台操作退租","其他","nan","nan","nan","平台","缺少站点自助退租功能","2021-09-15 12:55:00","nan","nan","nan"]
[91,"已完结","2021-04-28 21:30:00","北京-昌平-杨工","PK504B10100004379","nan","解锁","BY_交互友好性差","nan","代理商反馈","nan","2021-04-28 21:30:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 12:56:00","nan","nan","nan"]
[92,"已完结","2021-04-29 20:42:00","北京-昌平-王桂燕","PK504B10100004266","nan","解锁","BY_交互友好性差","nan","代理商反馈","开通电池到4号","2021-04-29 20:42:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 12:56:00","nan","nan","nan"]
[93,"已完结","2021-05-01 10:16:00","北京-昌平-刘光辉","PK50001A100000326 PK50001A100000603","郭少波18330788440","用户抱怨","BY_交互友好性差","nan","代理商反馈","租两块电池没有返款","2021-05-01 10:16:00","第一块电池4月10号租的，第二块电池5月租的，2个月形成2个订单，不是同一个月，这个不会返款，只有5月10号续租第一块时才会返款","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 12:56:00","nan","nan","nan"]
[94,"已完结","2021-05-04 21:24:00","北京-通州-张楠","PK50001A100000470","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","已退租电池提示再租，需取消","2021-05-04 21:24:00","nan","其他","nan","nan","nan","平台","缺少站点自助退租功能","2021-09-15 12:57:00","nan","nan","nan"]
[95,"已完结","2021-05-07 09:45:00","北京-昌平-杨工","PK50001A100000366 PK50001A100000423","张文智16619832312","用户抱怨","BY_交互友好性差","nan","代理商反馈","返款不及时","2021-05-07 13:10:00","nan","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 12:57:00","nan","nan","nan"]
[96,"已完结","2021-05-12 15:03:00","北京-通州-柴剑波","UD02030118B4C0046","王金龙13830414408","用户抱怨","BY_交互友好性差","nan","代理商反馈","扫码之后是乱码 点击立即租之后一片空白","2021-05-12 19:17:00","扫码问题是用户用微信扫的，不是用小程序扫的 点击之后空白是入库时这个电池漏掉，导致套餐不显示","其他","nan","nan","nan","平台","缺少设备管理系统和流程","2021-09-15 12:58:00","nan","nan","nan"]
[97,"已完结","2021-05-13 14:47:00","北京-昌平-王刚","PK50001A100000486","姚立国17645871477","用户抱怨","BY_交互友好性差","nan","代理商反馈","扫的时候扫不上，显示电池已经下单，找不到后来又找到了 用户手机上一直显示60电池不显示已经租的40电池","2021-05-13 14:49:00","退出账户重新登录","其他","nan","nan","nan","平台","信息自动更新不及时","2021-09-15 13:03:00","nan","nan","nan"]
[98,"已完结","2021-05-14 16:30:00","北京-昌平-杨工","PK50001A100000290 PK50001A100000219","张家文17888822978","用户抱怨","BY_交互友好性差","nan","代理商反馈","nan","2021-05-14 16:52:00","返款不及时","其他","nan","nan","nan","平台","缺少营销活动设计","2021-09-15 13:03:00","nan","nan","nan"]
[99,"已完结","2021-05-15 08:35:00","北京-昌平-王刚","PK504B001000004430","姚阳飞18835686858","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户原本要租72电池，车用不了改成60电池，但还是嫌慢，代理商准备给他改装车辆再换成72电池；更换为UD02030118B4C0052","2021-05-15 08:50:00","系统不支持不同类型电池更换，先退租60，再重新下单72电池","其他","nan","nan","nan","平台","缺少自助套餐更换功能","2021-09-15 13:04:00","nan","nan","nan"]
[100,"已完结","2021-05-15 17:19:00","北京-昌平-王少树","NA","NA","用户抱怨","BY_交互友好性差","nan","代理商反馈","不显示电量，电池信息不显示","2021-05-15 19:07:00","手机问题，可行解决措施：1）退出微信重新登录，2）手机重启，3）清垃圾，4）重新安装微信","其他","nan","nan","nan","平台","信息自动更新不及时","2021-09-15 18:09:00","nan","nan","nan"]
[101,"已完结","2021-05-15 19:31:00","北京-通州-张楠","PK504B00100004143","崔新星15022572341","用户抱怨","BY_交互友好性差","nan","代理商反馈","小程序上套餐显示的是别人名字，用户反馈之前是他自己的名字","2021-05-15 20:18:00","套餐上显示的是代理商名字，建议套餐上不要写名字","其他","nan","nan","nan","平台","套餐不要显示代理名字","2021-09-15 18:14:00","nan","nan","nan"]
[102,"已完结","2021-05-19 13:42:00","北京-朝阳-梁先桂","PK504B00100004168","NA","代理商抱怨","BY_交互友好性差","nan","代理商反馈","更换为UD02030118B4C0084 代理商反馈后台旧设备能扫进去，新设备扫不进去","2021-05-19 14:16:00","nan","其他","nan","nan","【20211025】电池正常租赁中","平台","未知原因","2021-10-25 22:37:00","nan","nan","nan"]
[103,"已完结","2021-05-19 16:37:00","北京-朝阳-梁先桂","PK504B00100004015","柳承强18600532468","用户抱怨","BY_交互友好性差","nan","代理商反馈","界面扫进去看不到自己的电量","2021-05-19 17:01:00","退出小程序重新进入小程序","其他","nan","nan","nan","平台","信息自动更新不及时","2021-09-15 18:26:00","nan","nan","nan"]
[104,"已完结","2021-05-19 18:08:00","北京-昌平-杨工","PK50001A100000219","nan","解锁","BY_交互友好性差","nan","代理商反馈","nan","2021-05-19 18:17:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 18:26:00","nan","nan","nan"]
[105,"已完结","2021-05-20 08:17:00","北京-昌平-杨工","UD02030118B4C0081","nan","解锁","BY_交互友好性差","nan","代理商反馈","nan","2021-05-20 10:55:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 18:26:00","nan","nan","nan"]
[106,"已完结","2021-05-20 15:16:00","北京-昌平-刘光辉","UD02030118B4C0011","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","空置电池扫码显示租用中","2021-05-20 15:16:00","之前扫码之后没有付款就退出了，电池预留给该用户了 用户已经重新租了另外一块电池 后台取消","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-15 18:27:00","nan","nan","nan"]
[107,"已完结","2021-05-20 16:20:00","北京-昌平-冯朝旭","PK504B00100004054","nan","解锁","BY_交互友好性差","nan","代理商反馈","nan","2021-05-20 16:20:00","nan","其他","nan","nan","nan","平台","缺少试用功能","2021-09-15 18:27:00","nan","nan","nan"]
[108,"已完结","2021-05-23 12:58:00","北京-朝阳-梁先桂","PK504B10100004303","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","更换为72V的MGMCLN750N215I019 扫码时发现没有入库，最终变成MGMCLN750N215H001 除了退押金还要退租金","2021-05-23 19:48:00","nan","其他","nan","nan","nan","平台","缺少设备管理系统和流程","2021-09-15 18:28:00","nan","nan","nan"]
[109,"已完结","2021-05-24 13:13:00","北京-大兴-李月林","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","注册不了代理商端小程序","2021-05-24 14:15:00","初始登记的手机错误，导致无法登录账户。 之前租的一块电池也划归错了，待用户返还后在调拨","其他","nan","nan","nan","无问题关闭","代理商操作问题","2021-09-15 18:29:00","nan","nan","nan"]
[110,"已完结","2021-05-25 12:04:00","北京-昌平-王刚","MGMCLN750N215I073","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","扫码后显示没有这个电池，原因是二维码搞错，N写成M了","2021-05-25 12:04:00","重新打二维码，重新去贴","其他","nan","nan","nan","流程管控","标签贴错","2021-09-15 18:32:00","nan","nan","nan"]
[111,"已完结","2021-05-25 13:02:00","北京-昌平-王少树","PK504B00100004259","李志强15028400137","用户抱怨","BY_交互友好性差","nan","代理商反馈","显示离线，电量67%就没电了","2021-05-25 14:01:00","后台存储已满导致数据推送有问题，小程序显示为离线","其他","nan","nan","nan","平台","存储溢出","2021-09-15 18:35:00","nan","nan","nan"]
[112,"已完结","2021-05-25 13:26:00","北京-海淀-李明桦","PK504B10100004367","任磊15034344253","用户抱怨","BY_交互友好性差","nan","代理商反馈","显示离线，电量67%就没电了","2021-05-25 14:01:00","后台存储已满导致数据推送有问题，小程序显示为离线","其他","nan","nan","nan","平台","存储溢出","2021-09-15 18:35:00","nan","nan","nan"]
[113,"已完结","2021-05-25 13:32:00","北京-朝阳-梁先桂","PK504B10100004357 PK50001A100000667","姜晓明17717195053 穆建国18503582000","用户抱怨","BY_交互友好性差","nan","代理商反馈","今天突然好多人电池都离线","2021-05-25 14:30:00","后台存储已满导致数据推送有问题","其他","nan","nan","nan","平台","存储溢出","2021-09-15 18:36:00","nan","nan","nan"]
[114,"已完结","2021-05-25 14:01:00","北京-海淀-李明桦","PK504B10100004367","任磊15034344253","咨询","BY_交互友好性差","nan","代理商反馈","快充过程中解锁是不是充的更快","2021-05-25 14:01:00","实际是用户误点了锁定，已后台解锁","其他","nan","nan","nan","平台","锁定解锁控制慢","2021-09-15 18:37:00","nan","nan","nan"]
[115,"已完结","2021-05-25 19:11:00","北京-朝阳-梁先桂","PK50001A100000441","宋英五15010849663","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户缴费交错了，充了300充值币。 用户自己搞不清楚了，反馈只收到241 用户年级大不太会操作","2021-05-25 19:59:00","已经返还300，每次返100，总共3次","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-15 18:40:00","nan","nan","nan"]
[116,"已完结","2021-05-26 10:27:00","北京-昌平-王刚","MGMCLN750N215L019","何勇华13451799206","用户抱怨","BY_交互友好性差","nan","代理商反馈","电池不放电，显示离线状态。","2021-05-26 10:35:00","用户自己点了锁定，已解锁 用户的SN码在数据平台无法搜到，原因是最开始一批电池使用的是UD编码。 电池上有两个二维码，需要电池、平台统一处理","其他","nan","nan","nan","平台","锁定解锁控制慢","2021-09-15 18:45:00","nan","nan","nan"]
[117,"已完结","2021-05-27 10:49:00","北京-海淀-李明桦","MGMCLN750N215I028","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","电池不在库中","2021-05-27 10:58:00","标签贴错，应该是N215，贴成M215，单个问题，是第一批错误电池","其他","nan","nan","nan","流程管控","标签贴错","2021-09-15 18:45:00","nan","nan","nan"]
[118,"已完结","2021-05-27 13:25:00","北京-骑享-直营","MGMCLN750N215I018","曹建华18321596290","用户抱怨","BY_交互友好性差","nan","代理商反馈","扫码之后一直离线","2021-05-27 13:25:00","标签贴错，电池实际SN号是MGMCLN750N215H018，电池在生产过程中是I018，标签也是I018；在运输途中被改为H018，发货单也改为H018，但是标签没改；导致系统中有I018的数据，也有H018的数据，数据错乱","其他","nan","nan","nan","流程管控","标签贴错","2021-09-15 18:46:00","nan","nan","nan"]
[119,"已完结","2021-05-28 23:32:00","北京-顺义-武晋杰","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","租电池扫码扫不上","2021-05-28 23:32:00","没有做套餐，后台更新套餐","其他","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-15 18:48:00","nan","nan","nan"]
[120,"已处理未完结","2021-05-16 13:34:00","北京-朝阳-梁先桂","PK50001A100000662 PK50001A100000449","常亚雷15733444345","用户抱怨","BY_骑行断电","nan","代理商反馈","有两个月没有返款 其中一块电池老是断电","2021-05-16 14:24:00","nan","其他","nan","nan","【20210915】PK50001A100000662 5月13号21之后，5月16号13点-14点，多次断MOS，无故障码，电芯电压不是特别低； 【20211008】电芯压差400mV，单体3号有电流的情况下电压特别低，表现出内阻特别大，初步定位是大电流导致单体3号欠压，短时间未能报出来；单体3号异常，配合新程序测试完返厂维修","产品质量","未知原因","nan","nan","nan","nan"]
[121,"已完结","2021-05-23 10:23:00","北京-昌平-王少树","PK504B10100004410","潘保瑞16619806132","用户抱怨","BY_交互友好性差","nan","代理商反馈","离线了，用不了","2021-05-23 10:23:00","重新启动，再按一下开关","其他","nan","nan","【20210915】5月23号 9:16报预充失败故障，后电池进入保护状态，离线可能是一种保护状态，电池自动关机了","无问题关闭","用户车辆问题","2021-09-15 19:09:00","nan","nan","nan"]
[122,"已完结","2021-05-18 23:44:00","苏州-王文钰","PK50001A100000343","nan","后台故障报警","HT_加热继电器粘连","nan","代理商反馈","报警87次","2021-05-18 23:44:00","nan","其他","nan","nan","nan","产品质量","加热继电器粘连","2021-09-15 19:11:00","nan","nan","nan"]
[123,"已完结","2021-05-19 20:26:00","北京-骑享-直营","PK50001A100000174","nan","后台故障报警","HT_加热继电器粘连","nan","代理商反馈","报警12次","2021-05-19 20:26:00","nan","其他","nan","nan","nan","产品质量","加热继电器粘连","2021-09-15 19:14:00","nan","已返厂","2021-06-02 00:00:00"]
[124,"已完结","2021-05-20 02:45:00","北京-骑享-直营","PK50001A100000057","nan","后台故障报警","HT_加热继电器粘连","nan","代理商反馈","报警12次","2021-05-20 02:45:00","nan","其他","nan","nan","nan","产品质量","加热继电器粘连","2021-09-15 19:14:00","nan","已返厂","2021-06-02 00:00:00"]
[125,"已处理未完结","2021-05-18 23:42:00","哈尔滨-云马专用","PK50201A000002092","NA","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警21次","2021-05-18 23:42:00","nan","其他","nan","nan","【20210915】5月18号 23:42 充电过程接插件温度达到90℃，充电暂停","产品质量","接插件温度异常","2021-10-25 22:43:00","nan","nan","nan"]
[126,"已完结","2021-05-18 23:42:00","北京-昌平-杨工","PK50001A100000330","赵晓鹏13521912491","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-19 10:11:00","已请求代理商更换","其他","nan","nan","【20210915】6月3号 2:24 接插件温度达到90℃，骑行断电 【20211025】已返仓库，计划返科易","产品质量","接插件温度异常","2021-10-25 22:48:00","nan","nan","nan"]
[127,"已完结","2021-05-19 08:27:00","北京-朝阳-尹群召","PK50001A100000324","张洲13552897830","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-19 08:27:00","nan","其他","nan","nan","【20210915】5月19号 8:27 接插件温度达到90℃，骑行断电 【20211025】电池已返修","产品质量","接插件温度异常","2021-10-25 22:49:00","nan","已返厂","2021-06-02 00:00:00"]
[128,"已完结","2021-05-19 10:18:00","北京-朝阳-梁先桂","PK50001A100000405","梅蕾18310149006","后台故障报警","HT_接插件温度过高","换电池【同类】","代理商反馈","报警2次，请求更换为PK50001A100000609\\n代理商反馈扫不了，无法更换","2021-05-19 14:48:00","nan","其他","nan","nan","【20210915】5月19号 9:01 接插件温度达到90℃，骑行断电 【20211025】电池已返修","产品质量","接插件温度异常","2021-10-25 22:50:00","nan","已返厂","2021-07-12 00:00:00"]
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[131,"已完结","2021-05-19 17:22:00","北京-昌平-刘光辉","PK50001A100000100","邵帅15612256824","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-19 17:22:00","nan","其他","nan","nan","【20210915】5月19号 17:22 接插件温度达到90℃，骑行断电 【20211025】已返修","产品质量","接插件温度异常","2021-10-25 23:00:00","nan","已返厂","2021-06-02 00:00:00"]
[132,"已完结","2021-05-20 11:39:00","北京-通州-张楠","PK50001A100000431","郝伟兵13520425497","后台故障报警","HT_接插件温度过高","换电池【同类】","代理商反馈","报警1次，更换为PK50001A100000619","2021-05-23 14:44:00","给客户更换","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210914】5月20号11:26 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 00:30:00","nan","已返厂","2021-06-02 00:00:00"]
[133,"已完结","2021-05-20 13:39:00","北京-朝阳-梁先桂","PK50001A100000466","谭山林13339831997","后台故障报警","HT_接插件温度过高","换电池【同类】","代理商反馈","报警1次，请求更换电池和转接线，电池有故障","2021-05-20 15:55:00","更换为PK50001A100000137\\n转换线更换","其他","nan","nan","【20210915】5月20号13:00 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-06-02 00:00:00"]
[134,"已完结","2021-05-20 16:34:00","北京-骑享-直营","PK50001A100000292","柴磊廷13994263279","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-20 16:34:00","nan","其他","nan","nan","【20210915】5月20号16:34 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-06-02 00:00:00"]
[135,"已完结","2021-05-20 19:46:00","北京-大兴-李月林","PK50001A100000509","何常宇15210347934","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-20 19:46:00","nan","其他","nan","nan","【20210915】5月20号20:26 充电过程接插件温度达到90℃，充电暂停","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","nan"]
[136,"已完结","2021-05-20 22:47:00","北京-朝阳-梁先桂","PK50001A100000514","陈清忠15095055172","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-20 22:47:00","nan","其他","nan","nan","【20210915】5月20号21:24 充电过程接插件温度达到90℃，充电停止","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-08-30 00:00:00"]
[137,"已完结","2021-05-21 10:17:00","北京-海淀-李明桦","PK504B00100004179","陈占涛18911289037","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-21 10:17:00","nan","其他","nan","nan","【20210915】5月21号13:17 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返仓","nan"]
[138,"已完结","2021-05-21 10:53:00","北京-通州-张楠","PK504B00100004146","张成龙13123479999","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-21 10:53:00","nan","其他","nan","nan","【20210915】5月21号11:06 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-07-12 00:00:00"]
[139,"已完结","2021-05-21 16:19:00","北京-朝阳-梁先桂","PK50001A100000350","付士坤18730941779","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警1次，更换为PK50001A100000748","2021-05-21 16:37:00","nan","其他","nan","nan","【20210915】5月21号13:35 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-06-02 00:00:00"]
[140,"已完结","2021-05-22 13:03:00","北京-朝阳-梁先桂","PK50001A100000518","柴娟娟19930849305","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-22 13:03:00","nan","其他","nan","nan","【20210915】5月22号13:03 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-08-30 00:00:00"]
[141,"已完结","2021-05-24 08:21:00","北京-通州-张楠","PK50001A100000493","郝伟兵13520425497","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-24 08:21:00","nan","其他","nan","nan","【20210915】5月24号8:21 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返仓","nan"]
[142,"已完结","2021-05-24 11:07:00","北京-海淀-李明桦","PK504B00100004187","陈占涛18911289037","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-24 11:07:00","nan","其他","nan","nan","【20210915】5月24号11:11 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返仓","nan"]
[143,"已完结","2021-05-24 15:06:00","北京-昌平-刘光辉","PK50001A100000648","邵帅15612256824","后台故障报警","HT_接插件温度过高","nan","代理商反馈","nan","2021-05-24 15:06:00","nan","其他","nan","nan","【20210915】5月24号15:39 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-25 22:57:00","nan","已返厂","2021-08-30 00:00:00"]
[144,"已完结","2021-05-27 21:02:00","北京-昌平-杨工","PK50001A100000387","樊博林18010422016","后台故障报警","HT_接插件温度过高","nan","代理商反馈","报警2次","2021-05-27 21:02:00","nan","其他","nan","nan","【20210915】5月27号21:42 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 00:29:00","nan","nan","nan"]
[145,"已完结","2021-04-13 14:45:00","北京-昌平-王刚","PK504B10100004388","孙飞13555721918","用户抱怨","BY_骑行断电","nan","代理商反馈","骑着没电，刚才有电了，骑一下又没电了","2021-04-13 15:02:00","后台看一切正常，用户反馈已经可以用了","其他","nan","nan","【20210915】4月12号0:20左右充完电，24h后电池进入休眠状态，4月13号0:20-14:00之前都是每1h发一次数据，用户14:50应该是重新按了开机键；电池休眠逻辑无电流后24h进入休眠，PK504只有重新按开机键激活","无问题关闭","电池正常休眠","2021-09-16 14:16:00","nan","nan","nan"]
[146,"已完结","2021-04-18 15:14:00","北京-朝阳-梁先桂","PK504B10100004339","张晓华16632455365","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","老是骑着断电，亮红灯 21:58代理商催促一次，线上还没更换","2021-04-18 23:23:00","更换为PK504B10100004036，只能先把租期打开，不在电脑上无法更换","其他","nan","nan","【20210915】4月17号21:02 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 11:33:00","nan","已返厂","2021-06-02 00:00:00"]
[147,"已完结","2021-04-19 18:10:00","北京-昌平-冯朝旭","PK50001A100000695","杨霞13718279807","用户抱怨","BY_骑行断电","nan","代理商反馈","刚插上有电，加油门就没电","2021-04-19 18:10:00","后台查询电池没电了","其他","nan","nan","nan","无问题关闭","电池没电了","2021-09-16 14:16:00","nan","nan","nan"]
[148,"已完结","2021-04-21 10:18:00","北京-海淀-李明桦","PK504B00100004032","nan","代理商抱怨","BY_骑行断电","nan","代理商反馈","走一段就停，走一段就停","2021-04-21 10:18:00","显示为返修，先换一个","其他","nan","nan","【20210915】4月1号归还，3月31号17:26单体1至单体10突然全部变为0V，此前非最低单体","产品质量","电压脱焊","2021-09-16 14:16:00","nan","nan","nan"]
[149,"已完结","2021-04-22 14:33:00","北京-朝阳-梁先桂","PK50001A100000531","刘毅18722422731","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","老是亮红灯，插上去没反应不走，骑手正在送餐；建议转换线从电池上拔下来，先连车，再连电池；代理商反馈用户试了也不行","2021-05-29 16:19:00","更换为PK50001A100000197","其他","nan","nan","【20210916】4月21号和4月22号经常性出现MOS断开，4月22号14:21-16:00出现预充失败故障码 【20211008】4月21号是因为电池断开，4月22号9:00开始充电状态高频0-3跳变，互锁信号异常，连接不良","产品质量","连接线接触不良","2021-10-28 11:34:00","nan","已返厂","2021-06-02 00:00:00"]
[150,"已完结","2021-04-23 14:23:00","北京-昌平-杨工","PK504B00100004284","靳晓乐18033898222","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","电池有问题，一通电就跳闸，一起动就断电，换其他电池能用，一给油门就断电，通电能走，转一下就断电","2021-04-23 14:47:00","电池离线需重新启动，但代理商反馈重新启动不管用；更换为PK504B10100004478","其他","nan","nan","【20210916】电池4月20号退租后已进入休眠状态，2h自唤醒一次，14：06用户租用电池，但是电池没有唤醒，租期14:36才下发成功","无问题关闭","电池正常休眠","2021-09-16 14:16:00","nan","nan","nan"]
[151,"已完结","2021-04-25 11:04:00","北京-朝阳-梁先桂","PK50001A100000464","赵福祥13522634547","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑着老是断电，不知道是转换线还是电池的事","2021-04-25 11:04:00","更换为PK50001A100000407","其他","nan","nan","【20210916】4月25号10:54 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","nan","nan","已返厂","2021-06-02 00:00:00"]
[152,"已完结","2021-04-27 14:46:00","北京-昌平-王刚","PK50001A100000690","段强强15727326987","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户不用了，换了6060大电池 用户反馈6040的电池骑一阵就断电 15:41，代理商再次催退押金","2021-04-27 15:51:00","后台数据发现接插件温度很高； 电池的转接线可能坏了，需要丢掉，否则会影响其他电池","其他","nan","nan","【20210916】4月27号8:34 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 11:35:00","nan","已返厂","2021-06-02 00:00:00"]
[153,"已完结","2021-04-29 19:52:00","北京-朝阳-梁先桂","PK50001A100000170","史振法18010933898","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","老是断电","2021-04-29 20:05:00","接插件温度过高，更换为PK50001A100000307；后续回收170电池同时换根线","其他","nan","nan","【20210916】4月29号9:01 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 11:35:00","nan","已返厂","2021-06-02 00:00:00"]
[154,"已完结","2021-05-08 15:37:00","北京-朝阳-梁先桂","PK50001A100000540","常宽15702437100","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","nan","2021-05-08 15:40:00","更换为PK50001A100000659","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】5月7号12:22MOS断开无故障码，SOC75%；5月8号15:36MOS断开无故障码，SOC48%；15:43更换电池，是否可能把电池从车里拿出来MOS就会断？需测试 【20211008】需测试保险开关情况下电池MOS状态，数据中MOS短暂变成0的情况推测是用户骑行断电后开关保险，实际电池没有断，由此可确定是用户车辆问题","无问题关闭","用户车辆问题","2021-10-14 22:54:00","nan","已返厂","2021-07-12 00:00:00"]
[155,"已完结","2021-05-09 13:58:00","北京-朝阳-梁先桂","PK50001A100000609","宋先进15210058816","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","刹车就断电","2021-05-09 13:58:00","更换为PK50001A100000699\\n实际是用户车子有问题","其他","nan","nan","【20210916】用户抱怨前一周内未出现MOS断开情况","无问题关闭","用户车辆问题","2021-09-16 14:16:00","nan","nan","nan"]
[156,"已完结","2021-05-11 18:58:00","北京-骑享-直营","PK500A20100000751","孙运鑫15755376907","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑一会就断电","2021-05-11 19:40:00","报高温报警，只要一用电就报警，温度1明显高于其他温度；必须停止使用，有安全风险","其他","nan","nan","【20210916】5月10号16:00左右，骑行过程中单体温度1异常升高至60℃","产品质量","温度传感器异常","nan","nan","已返厂","2021-08-30 00:00:00"]
[157,"已完结","2021-05-18 13:42:00","北京-昌平-王少树","PK504B00100004197","彭强18346378963","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","电池在路上突然停电，差点被后车碰到；\\n代理商知道重新插拔也不行，用户反馈送餐要超时了\\n用户反馈第二次出现骑行断电情况","2021-05-18 13:56:00","用户超过租期1天，电池被锁定","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】为什么会在行车时断，不是0点断？","平台","缺少租期提醒功能","2021-09-16 14:42:00","nan","nan","nan"]
[158,"已处理未完结","2021-05-19 14:22:00","北京-朝阳-梁先桂","PK50001A100000662","常亚雷15733444345","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","更换为PK50001A100000706","2021-05-19 14:22:00","nan","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】5月13号21:20，5月16号多次，5月19号10:52和14:06 MOS断开，无故障码，SOC不低于30% 【20211008】同KF00000121，需测试是电池连接不好，还是车连接不好，还是电池检测有问题\\n","产品质量","未知原因","2021-10-25 22:39:00","nan","nan","nan"]
[159,"已完结","2021-05-21 15:26:00","北京-昌平-王桂燕","PK504B00100004199","高勋17718318087","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","更换为PK504B00100004266","2021-05-21 15:26:00","nan","其他","nan","nan","【20210916】5月21号11:13，单体1号多次电压异常跳动","产品质量","未知原因","nan","nan","已返厂","2021-08-30 00:00:00"]
[160,"已处理未完结","2021-05-22 07:44:00","北京-昌平-冯朝旭","PK504B00100004054","赵纪洲17645149435","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","nan","2021-05-22 10:24:00","用户续租以后电池没有更新租期，后台手动更新了租期","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】5月22号数据显示8:40左右租期更新为31天，此前为2天，但是用户20号就交了钱，应该不存在续租问题","流程管控","未知原因","nan","nan","nan","nan"]
[161,"已完结","2021-04-15 10:00:00","北京-海淀-李明桦","NA","nan","代理商抱怨","BY_体积大/重量重","nan","代理商反馈","6060电池放不进新国标车","2021-09-16 16:13:00","后续已经在开发固态电池，体积和重量将会大大减小","其他","nan","nan","nan","无问题关闭","nan","nan","nan","nan","nan"]
[162,"已完结","2021-04-16 09:22:00","北京-海淀-李明桦","PK504B00100004101","王仕军15933687907","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户点锁定无法解锁","2021-04-16 10:41:00","用户点锁定后，无法连接电池解锁，小程序点击后反应很慢，用户反复点导致一直无法解锁；用户停止操作，通过后台操作后等待一段时间已经解锁","其他","nan","nan","nan","平台","锁定解锁控制慢","2021-09-16 16:21:00","nan","nan","nan"]
[163,"已处理未完结","2021-04-16 15:06:00","北京-朝阳-梁先桂","PK504B00100004137","高浩东13810847288","代理商抱怨","BY_交互友好性差","nan","代理商反馈","租电池无法解锁","2021-04-16 15:13:00","租期未写进去，重新写入","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】用户14:48付款，电池14:58-15:06之间每1min发一次数据，但是租期没有更新，15:07重新下发一次租期成功了；怀疑租期下发功能异常；需要测试租期下发的机制","平台","未知原因","nan","nan","nan","nan"]
[164,"已处理未完结","2021-04-17 14:58:00","北京-朝阳-梁先桂","PK50001A100000299","张春旭18235745987","代理商抱怨","nan","nan","代理商反馈","缴费后无法解锁","nan","nan","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】4月17号14:45续租，此时电池未在线，租期没有下发成功，用户尝试过程中，电池发了一次数据，但是租期也没更新，一直到15:36租期才更新成功。电池唤醒的那一次为什么没下发成功，电池这么长时间没有信号，为什么一使用就发出信号了？","产品质量","未知原因","nan","nan","nan","nan"]
[165,"已完结","2021-04-18 09:29:00","北京-昌平-王少树","PK504B00100004259","李志强15028400137","用户抱怨","nan","nan","代理商反馈","电池显示离线","2021-04-18 09:35:00","电池上开关按钮按了多次才好","其他","nan","nan","【20210916】4月18号9:28更换，此时电池没有发数据，9:38租期才更新。电池为什么没有数据？","产品质量","信号差","2021-09-16 17:21:00","nan","nan","nan"]
[166,"已完结","2021-04-18 12:13:00","北京-昌平-刘光辉","PK504B10100004382","薛涛15135973211","代理商抱怨","nan","换电池【同类】","代理商反馈","电池一直离线，带出去逛好久了也不行，电池按钮灯不亮","2021-04-18 12:27:00","更换为PK504B10100004371","其他","nan","nan","【20210916】电池一直没有信号","产品质量","信号差","2021-09-16 17:34:00","nan","已返厂","2021-06-02 00:00:00"]
[167,"已完结","2021-04-20 18:03:00","北京-昌平-杨工","PK504B10100004471","田冰13693220212","代理商抱怨","nan","换电池【同类】","代理商反馈","没有信号无法解锁，显示离线；带着电池在回龙观跑一圈也没有信号；重新按按钮也没有用","2021-04-20 18:59:00","更换为PK504B10100004486","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210916】电池一直间隔1h发一次数据，属于休眠，应该不是信号差导致不可用，要搞清楚如何从休眠中唤醒，代理商是否正确按了按钮，需要测试 【20211008】应该是没有按按钮，或者需要长按才能打开电池，需测试按钮与开机的关系","无问题关闭","用户操作问题","2021-10-14 22:54:00","nan","nan","nan"]
[168,"已完结","2021-04-21 13:24:00","北京-昌平-杨工","PK504B10100004359","nan","代理商抱怨","nan","nan","代理商反馈","代理商临时使用需要解锁","2021-04-21 13:24:00","已解锁，但是电池显示离线，不确定能不能用","其他","nan","nan","【20210916】电池每1h发一次数据，属于正常休眠，重新按一下按钮就可以使用","无问题关闭","电池正常休眠","2021-09-16 17:55:00","nan","nan","nan"]
[169,"已完结","2021-04-23 13:03:00","北京-昌平-刘光辉","PK504B10100004396","NA","代理商抱怨","nan","换电池【同类】","代理商反馈","请求更换，但是待更换的电池显示被禁用，这个电池显示离线，无法扫描；原因是电池处于维护过程中，在调状态","2021-04-23 13:26:00","更换为PK50001A100000704，需要重新下单，电池类型不一样，押金已退 建议更换为550或701，因为704需要维护","其他","nan","nan","nan","流程管控","缺少设备管理系统和流程","nan","nan","nan","nan"]
[170,"已完结","2021-04-23 15:00:00","北京-海淀-李明桦","PK504B10100004385","NA","代理商抱怨","nan","换电池【同类】","代理商反馈","电池租出去没信号，重启不管用，放在露天也不管用；电池租出去半小时客户走不了，换其他电池的话找电池很麻烦；代理商自己也更换不了需要后台操作，麻烦","2021-04-23 15:19:00","更换为PK504B10100004455","其他","nan","nan","nan","产品质量","信号差","nan","nan","nan","nan"]
[171,"已完结","2021-04-24 12:38:00","北京-昌平-王刚","PK504B10100004388","孙飞13555721918","用户抱怨","nan","nan","代理商反馈","离线，不好用。代理商让用户联系我们，但是用户电话微信联系不上。","2021-04-24 15:53:00","电池可以用，但是数据通讯有问题，更换一下较好。代理商反馈需给他增加电池。","其他","nan","nan","【20210916】4月23号断断续续信号丢失，最长不超过30min，没有大问题； 电池SN码写错，应该是PK504，写成PK054，导致离线","产品质量","SN码写错","2021-09-17 14:00:00","nan","已返厂","2021-06-02 00:00:00"]
[172,"已完结","2021-04-24 19:15:00","北京-昌平-杨工","PK504B10100004478","靳晓乐18033898222","用户抱怨","nan","nan","代理商反馈","在线了才掉电池数；一到东沙冠华苑就在线，到温度那就不在线","2021-06-01 19:15:00","nan","其他","nan","nan","nan","产品质量","信号差","2021-09-17 12:57:00","nan","nan","nan"]
[173,"已完结","2021-04-25 10:49:00","北京-海淀-李明桦","PK504B10100004187 PK504B10100004179 PK504B10100004162 PK504B10100004101","nan","咨询","nan","nan","代理商反馈","查看电池是否上线","2021-04-25 11:01:00","代理商可以在小程序看，信息上面都有，没租出去就是库存状态，租出去了就有用户信息","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[174,"已完结","2021-04-28 10:12:00","北京-昌平-刘光辉","PK50001A100000420","刘春明13141296858","用户抱怨","nan","nan","代理商反馈","解锁一直没反应；在露天也没有信号；一阵有电一阵没电，骑个3-5米就不能骑了","2021-04-28 11:14:00","把转换线插在电池上拿到露天；后台已经给他解锁，用户手机可能卡死了，一直在请求锁定","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】数据仍在科易平台，待切","平台","锁定解锁控制慢","2021-09-17 12:53:00","nan","nan","nan"]
[175,"已完结","2021-04-28 13:26:00","北京-朝阳-梁先桂","PK50001A100000307","李落虎18311017561","用户抱怨","nan","换电池【同类】","代理商反馈","显示不了电量","2021-04-28 13:29:00","更换为PK50001A100000678","其他","nan","nan","【20210917】电池数据发送完全正常","无问题关闭","用户操作问题","2021-09-17 13:24:00","nan","nan","nan"]
[176,"已完结","2021-04-30 00:00:00","北京-海淀-李明桦","NA","nan","代理商抱怨","nan","nan","代理商反馈","站点一块电池一直离线；租了一块电池，租出去之后一直离线，大街上都上线不了","2021-06-01 00:00:00","nan","其他","nan","nan","nan","产品质量","信号差","2021-09-17 13:28:00","nan","nan","nan"]
[177,"已完结","2021-05-03 11:52:00","北京-海淀-李明桦","PK504B00100004179","陈占涛18911289037","用户抱怨","BY_骑行断电","nan","代理商反馈","调换电池，电池不在线；希望由PK504B00100004179更换为PK504B00100004365；电池信号较差，库存其他品牌电池没有这个问题，导致昨天3次没有租成功单王电池；暂时没有让骑手更换","2021-05-03 11:52:00","建议更换为PK504B00100004374 开关打开之后大部分电池都在线，应该是个别电池的信号问题 最终用户未更换，仍一直在使用","其他","nan","nan","【20210917】5月2号 16：15 接插件温度到达90℃，骑行断电","产品质量","接插件温度异常","2021-10-28 11:39:00","nan","nan","nan"]
[178,"已完结","2021-05-06 15:28:00","北京-昌平-王刚","PK504B10100004388","孙飞13555721918","用户抱怨","nan","换电池【同类】","代理商反馈","电池老是离线","2021-05-06 15:36:00","更换为PK504B00100004434","其他","nan","nan","【20210917】SN码写错，应该是PK504，写成PK054","产品质量","SN码写错","2021-09-17 14:00:00","nan","已返厂","2021-06-02 00:00:00"]
[179,"已完结","2021-05-08 12:57:00","北京-海淀-李明桦","UD02030118B4C0007","nan","代理商抱怨","nan","nan","代理商反馈","电池上线了也无法解锁，后台写入了租期无法自动解锁","2021-05-13 12:57:00","nan","其他","nan","nan","nan","平台","锁定逻辑错误","2021-05-13 13:42:00","nan","nan","nan"]
[180,"已完结","2021-05-13 10:56:00","北京-海淀-李明桦","UD02030118B4C0025","nan","代理商抱怨","nan","nan","代理商反馈","让用户试用，后台解锁了还是不能用","2021-05-13 11:16:00","后台锁定了，开锁就可以了\\n优旦锁定逻辑不同于科易，平台处理的时候有问题，先手动解锁解决。\\n更新小程序已实现自动解锁","其他","nan","nan","nan","平台","锁定逻辑错误","2021-05-13 13:43:00","nan","nan","nan"]
[181,"已完结","2021-05-13 16:03:00","北京-海淀-李明桦","PK504B10100004385","蔺红利13633520906","代理商抱怨","nan","nan","代理商反馈","租完没有信号","2021-05-13 16:03:00","nan","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】开通后电池信号很好，怀疑用户没有开机，或者平台下发解锁太慢，或者解锁交互过程有问题，待测试确认 【20211008】用户15：57租用，之后电池可以使用，小程序上显示的数据可能滞后，没有信号特别差","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[182,"已完结","2021-05-16 13:34:00","北京-朝阳-梁先桂","PK500A20100000844","李落虎18311017561","用户抱怨","nan","换电池【同类】","代理商反馈","老是离线，看不到电量","2021-05-16 14:10:00","更换为PK50001A100000667","其他","nan","nan","【20210917】5月16号上午没有信号","产品质量","信号差","2021-09-17 14:19:00","nan","nan","nan"]
[183,"已完结","2021-05-18 11:02:00","北京-昌平-刘光辉","UD02030118B4C0043","姚科18220647251","用户抱怨","nan","换电池【同类】","代理商反馈","总显示离线，电量显示也不稳定","2021-05-18 12:03:00","已经恢复正常，信号不稳定\\n20210520更换为UD02030118B4C0053","其他","nan","nan","【20210917】5月15-5月18号均出现长段没有信号情况","产品质量","信号差","2021-09-17 20:42:00","nan","已返厂","2021-06-22 00:00:00"]
[184,"已完结","2021-05-24 17:09:00","北京-海淀-李明桦","PK504B10100004460","张学明13521785187","用户抱怨","nan","nan","代理商反馈","租完电池拿回家也没有上线，17:08分截图显示离线","2021-05-24 18:08:00","重新进入小程序","其他","nan","nan","【20210917】16:47电池已上线，用户小程序问题","产品质量","nan","2021-09-17 21:05:00","nan","nan","nan"]
[185,"已完结","2021-05-24 17:15:00","北京-朝阳-梁先桂","UD02030118B4C0004","郭森林18201525854","用户抱怨","BY_交互友好性差","nan","代理商反馈","给两个骑手都是电量显示不准确，只剩9%还可以跑几十公里 更换为MGMCLN750N215I029 5月23日骑的没电了，感觉要扔路上回不来家了，可剩0%还能继续骑","2021-05-24 17:17:00","nan","其他","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-17 21:36:00","nan","nan","nan"]
[186,"已完结","2021-05-24 18:27:00","北京-海淀-李明桦","UD02030118B4C0025","常占杰15075983092","用户抱怨","BY_交互友好性差","nan","代理商反馈","用户点了锁定之后无法再解锁","2021-05-25 18:27:00","nan","其他","nan","nan","nan","平台","锁定解锁控制慢","2021-09-17 21:12:00","nan","nan","nan"]
[187,"已完结","2021-05-25 21:07:00","北京-昌平-刘光辉","NA","nan","代理商抱怨","nan","nan","代理商反馈","7255电池有一块经常离线","2021-05-25 21:07:00","以后有信号问题，返厂处理","其他","nan","nan","nan","产品质量","信号差","nan","nan","nan","nan"]
[188,"已完结","2021-04-15 18:33:00","北京-朝阳-梁先桂","PK504B00100004085","刘利利18353063036","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","nan","2021-04-15 18:33:00","更换为PK504B10100004420","其他","nan","nan","【20210917】电池容量56Ah左右，没有异常衰减；4月6号-4月16号总里程350公里（241%SOC），折算满电里程145公里。电池没问题，里程表现也正常。用户使用电池几乎没有到30%以下的，更换电池之后常出现用光的情况。判断用户对于6060电池过于敏感。","无问题关闭","用户感知过于敏感","2021-09-17 22:19:00","nan","nan","nan"]
[189,"已完结","2021-04-19 19:28:00","北京-昌平-刘光辉","PK504B10100004371","薛涛15135973211","用户抱怨","BY_续航不足","nan","代理商反馈","里程短，只跑了十几单","2021-04-19 23:38:00","根据计算电池应该没问题，可能是新手熟悉路程耗电较多，先更换一块电池试试","其他","nan","nan","【20210917】折算电池满电里程120公里，没有异常。新手第一天跑十几单正常，每次基本只送一单","无问题关闭","用户无法准确获知里程","2021-09-17 22:43:00","nan","nan","nan"]
[190,"已完结","2021-04-23 15:10:00","北京-昌平-杨工","PK504B00100004030","彭良稳13333051535","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","剩10%就走不了，没电","2021-04-23 15:10:00","更换为PK504B10100004439","其他","nan","nan","【20210917】用户从4月16号至4月23号未出现SOC低于20%情况，不存在用户所说SOC10%不能跑的情况。折算满电里程106公里","无问题关闭","用户感知过于敏感","2021-09-17 22:54:00","nan","nan","nan"]
[191,"已完结","2021-04-27 20:35:00","北京-通州-张楠","PK504B00100004091 PK504B10100004141","姜亦凯13683529307","用户抱怨","BY_续航不足","nan","代理商反馈","刚换一个月，换第二天就出现剩百分之十几的电就不供电，反应给站点说信号延迟；小程序显示还有12%的电，但是车辆无法启动；故障电池每天八毛钱不到2度电就能充满，好的电池要3-4度电才能充满","2021-04-27 21:26:00","换个PK504B00100004260","其他","nan","nan","【20210917】PK504B00100004091 3月28号19:19，SOC14%，SOC低故障，断电，判断为SOC估算偏差；根据电量估算电池容量为51Ah，SOH约93%，容量不足；SOC差异也比较大，超10%","产品质量","模组耗电不一致","2021-09-17 23:47:00","nan","nan","nan"]
[192,"已完结","2021-04-28 00:00:00","北京-海淀-李明桦","PK504B00100004092","张军亮15901333492","用户抱怨","BY_续航不足","nan","代理商反馈","电池SOC显示还有14%就无法骑行了","2021-05-27 00:00:00","nan","其他","nan","nan","nan","产品质量","模组耗电不一致","2021-09-17 23:58:00","nan","nan","nan"]
[193,"已完结","2021-04-30 10:02:00","北京-昌平-杨工","PK50001A100000233","秦臻18803508907","用户抱怨","BY_续航不足","nan","代理商反馈","电池用到50%之后就越来越慢","2021-04-30 10:02:00","车很有可能是72V，需测试一下在60V车上是否可以","其他","nan","nan","nan","无问题关闭","用户车辆问题","nan","nan","nan","nan"]
[194,"已完结","2021-05-02 18:49:00","北京-朝阳-梁先桂","PK504B00100004095","孙爱民17320663444","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池跑不远了","2021-05-02 18:58:00","更换为PK504B00100004189","其他","nan","nan","nan","产品质量","模组耗电不一致","2021-09-18 00:12:00","nan","nan","nan"]
[195,"已完结","2021-05-02 19:37:00","北京-昌平-杨工","PK504B10100004467","孙梦姣19834855592","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池一点电都没有","2021-05-02 19:51:00","更换为PK504B00100004441","其他","nan","nan","【20210918】电池没有任何数据 【20211008】新电池，怀疑保护板坏了","产品质量","未知原因","nan","nan","已返厂","2021-06-02 00:00:00"]
[196,"已完结","2021-05-04 19:35:00","北京-昌平-杨工","PK504B10100004474","胡啸林17301022507","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池不好用，需更换电池","2021-05-04 19:35:00","更换为PK504B00100004401","其他","nan","nan","【20210918】5月4号跑的里程比较多，19:30左右剩15%，平时20:30左右剩15%，用户感觉掉电快","平台","无用户里程显示对比功能呢","2021-09-18 08:38:00","nan","nan","nan"]
[197,"已完结","2021-05-10 14:03:00","北京-朝阳-梁先桂","UD02030118B4C0022","贾振芳18747966922","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","骑手抱怨跑不远","2021-05-10 14:03:00","更换为UD02030118B4C0021","其他","nan","nan","【20210918】折算满电120公里，用户用的不多，电池没问题","无问题关闭","用户无法准确获知里程","2021-09-18 09:59:00","nan","nan","nan"]
[198,"已完结","2021-05-13 14:07:00","北京-朝阳-梁先桂","PK50001A100000678","李落虎18311017561","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","跑不远，更换为PK500A20100000844 代理商反馈844锁住还需后台开通","2021-05-13 14:07:00","已更换，已解锁","其他","nan","nan","【20210918】5月11号开始，充电结束电压越来越低，电池充不满，容量没有问题","产品质量","充电器问题","2021-09-18 14:23:00","nan","nan","nan"]
[199,"已完结","2021-05-16 15:47:00","北京-昌平-杨工","PK50001A100000386","王孝15076333620","用户抱怨","BY_续航不足","nan","代理商反馈","王孝：只能跑50公里左右，重新买7280","2021-05-16 16:40:00","退租","其他","nan","nan","【20210918】SOH只有92%，需要追踪投营时间，首租2020年11月，模组间电压不一致","产品质量","nan","2021-09-18 15:41:00","nan","nan","nan"]
[200,"已完结","2021-05-16 18:01:00","北京-朝阳-梁先桂","PK50001A100000659","常宽15702437100","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","跑不远","2021-05-16 18:10:00","更换为PK50001A100000758","其他","nan","nan","【20210918】SOH只有85%，需要追踪投营时间，首租2020年6月","产品质量","容量衰减过快","2021-09-18 16:03:00","nan","nan","nan"]
[201,"已完结","2021-05-16 19:48:00","北京-海淀-李明桦","PK504B10100004385","蔺红利13633520906","用户抱怨","BY_续航不足","nan","代理商反馈","跑不远，一天只跑50公里就没电了，当前SOC剩余28%","2021-05-17 10:22:00","后台数据分析，用户里程为90公里左右，已联系用户","其他","nan","nan","【20210918】折算满电里程125公里，用户刚租电池，估计是新手，看跑单软件里程只有真实一半","无问题关闭","用户无法准确获知里程","2021-09-18 16:30:00","nan","nan","nan"]
[202,"已完结","2021-05-16 21:59:00","北京-昌平-王少树","PK504B00100004186","韩立兵15731939926","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","半路没电了 韩立兵：更换为PK504B001000004302","2021-05-16 22:09:00","nan","其他","nan","nan","【20210918】5月16号里程跑的较多，估算有128公里，电池容量和一致性没问题。20:56-21:20约半小时数据丢失，可能导致用户误判了剩余电量。SOC剩4%左右断电，估计也有偏差","无问题关闭","用户无法准确获知里程","2021-09-18 16:44:00","nan","nan","nan"]
[203,"已完结","2021-05-17 21:31:00","北京-海淀-李明桦","PK504B10100004399","徐天中19103225111","用户抱怨","BY_续航不足","nan","代理商反馈","跑没电了，咨询跑了多少公里","2021-05-17 21:31:00","nan","其他","nan","nan","【20210918】满电折算里程120公里以上","无问题关闭","用户无法准确获知里程","2021-09-18 17:02:00","nan","nan","nan"]
[204,"已完结","2021-05-19 17:28:00","北京-海淀-李明桦","PK504B00100004061","陈占涛18911289037","用户抱怨","BY_续航不足","nan","代理商反馈","新领电池充电5小时，跑10公里没电了","2021-05-19 17:42:00","开始跑的时候电量25% 告知用户小绿人充电只能充9h，到时间之后可以重新下一单 用户反馈自己只是用电池，没有租；告知用户扫电池码可以看到电池的电量","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-18 17:23:00","nan","nan","nan"]
[205,"已完结","2021-05-21 10:48:00","北京-朝阳-梁先桂","PK500A20100000748","徐汝有15501262955","用户抱怨","BY_续航不足","nan","代理商反馈","用户一组6040，一组6060；6040跑30公里就跑不动了 更换为PK500A20100000809","2021-05-21 10:48:00","后台数据分析120公里以上","其他","nan","nan","【20210918】更换电池那天里程很短，其余更换之前和更换之后都非常长，达到120公里；放电量也够，推测那天电耗特别高","无问题关闭","用户车辆问题","2021-09-18 21:30:00","nan","nan","nan"]
[206,"已完结","2021-05-23 16:37:00","北京-朝阳-梁先桂","PK50001A100000699","宋先进15210058816","用户抱怨","BY_续航不足","nan","代理商反馈","一点电都没有了，用户老是更换，可能车辆有问题，换一个试试；更换为PK500A20100000840","2021-05-23 16:37:00","nan","其他","nan","nan","【20210918】用户平时都会在下午充电，5月23号一直在跑，所以到晚上就不够用，电跑光了","无问题关闭","用户操作问题","2021-09-18 23:00:00","nan","nan","nan"]
[207,"已完结","2021-05-26 13:29:00","北京-海淀-李明桦","PK504B10100004374 PK504B10100004421 PK504B10100004456","李大为17710280053","用户抱怨","BY_续航不足","nan","代理商反馈","跑不了多远","2021-05-26 13:29:00","456，4421都是前一天晚上没有充满，从一半电开始跑的 4374正常使用，用了一半的电","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-18 17:25:00","nan","nan","nan"]
[208,"已完结","2021-05-26 21:07:00","北京-通州-柴剑波","PK504B00100004086","王泽峰13683339152","用户抱怨","BY_续航不足","nan","代理商反馈","跑不远，更换为PK504B00100004017","2021-05-26 21:07:00","nan","其他","nan","nan","nan","产品质量","模组耗电不一致","2021-09-18 23:04:00","nan","已返厂","2021-07-12 00:00:00"]
[209,"已完结","2021-05-27 12:29:00","北京-骑享-直营","PK50001A100000428","马路退18419275772","用户抱怨","BY_续航不足","nan","代理商反馈","跑了50公里左右","2021-05-28 14:50:00","一致性较差，科易反馈已经均衡过，实际相差10%左右","其他","nan","nan","nan","产品质量","模组耗电不一致","2021-09-18 23:06:00","nan","已返厂","2021-06-02 00:00:00"]
[210,"已完结","2021-05-13 23:16:00","北京-朝阳-梁先桂","PK50001A100000535 PK50001A100000137 UD02030118B4C0026","赵峻峰15231547668","用户抱怨","BY_续航不足', 'BY_交互友好性差","nan","代理商反馈","赵峻峰：有两块6040电池，电池A到期5月6号，电池B（137）到期5月10号，用户想退租换72V；代理商建议用户还是更换单王电池7255，用户想试一试，没有把两块电池都退掉，选择用其中一块更换 两块电池的租金只退了一块，能否都退 5月6号xx续租了电池A 5月6号xx选择电池B更换为7255，对其进行租金退还32元，实际两块电池是返过款的，应该可以不退 代理商在跟用户沟通时出现问题，代理商让用户试用，所以没有都退， 代理商告诉用户租金可退，所以用户将快到期的那个续租了， 选择用电池B更换7255原因是电池B不好用（不够还是速度慢）","2021-05-14 22:13:00","代理商退120给用户，下个月平台结算时返120给代理商","其他","nan","nan","nan","产品质量","容量衰减过快","2021-09-18 23:07:00","nan","nan","nan"]
[211,"已完结","2021-04-12 20:54:00","北京-昌平-刘光辉","NA","nan","用户抱怨","BY_续航不足', 'BY_体积大/重量重","nan","代理商反馈","6060：体积太大，重量太大，续航短，押金高","2021-09-18 22:42:00","已开发新产品","其他","nan","nan","nan","无问题关闭","用户需求超出产品特性","nan","nan","nan","nan"]
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[213,"已完结","2021-04-17 12:47:00","北京-朝阳-梁先桂","PK504B10100004357","nan","退租","nan","nan","代理商反馈","用户退租后又不退租","2021-04-17 13:04:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[214,"已完结","2021-04-17 13:34:00","北京-朝阳-梁先桂","PK50001A100000350","nan","返款","nan","nan","代理商反馈","nan","2021-04-17 16:45:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[215,"已完结","2021-04-18 16:08:00","北京-朝阳-梁先桂","PK50001A100000359","nan","退租","nan","nan","代理商反馈","nan","2021-04-18 19:04:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[216,"已完结","2021-04-18 18:11:00","北京-朝阳-梁先桂","PK504B10100004161","nan","退租","nan","nan","代理商反馈","nan","2021-04-18 19:04:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[218,"已完结","2021-04-19 12:38:00","北京-昌平-冯朝旭","PK504B00100004164","nan","退租","nan","nan","代理商反馈","nan","2021-04-19 13:34:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[219,"已完结","2021-04-19 14:51:00","北京-昌平-杨工","PK504B10100004359","nan","退租","nan","nan","代理商反馈","nan","2021-04-19 14:52:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[220,"已完结","2021-04-19 18:17:00","北京-昌平-冯朝旭","PK50001A100000505\\nPK50001A100000432","nan","返款","nan","nan","代理商反馈","nan","2021-04-19 18:17:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[221,"已完结","2021-04-19 22:14:00","北京-昌平-冯朝旭","PK50001A100000098\\nPK50001A100000422","nan","返款","nan","nan","代理商反馈","nan","2021-04-19 23:35:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[222,"已完结","2021-04-20 11:08:00","北京-通州-张楠","PK50001A100000424","nan","退租","nan","nan","代理商反馈","nan","2021-04-20 14:38:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[223,"已完结","2021-04-20 16:08:00","北京-昌平-杨工","PK504B10100004284","nan","咨询","nan","nan","代理商反馈","微信使用的不是自己的无法支付，是否可以用其他方式支付","2021-04-20 16:24:00","重新扫码选择支付宝支付\\n先把钱从支付宝转到微信","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[224,"已完结","2021-04-20 16:46:00","北京-朝阳-梁先桂","PK504B10100004279","nan","退租","nan","nan","代理商反馈","nan","2021-04-20 16:46:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[225,"已完结","2021-04-20 22:10:00","北京-朝阳-梁先桂","PK504B10100004420","nan","咨询","nan","nan","代理商反馈","用户车辆找不到了","2021-04-20 22:16:00","用户已自行找到","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[226,"已完结","2021-04-21 10:26:00","北京-朝阳-梁先桂","PK504B10100004420","nan","退租","nan","nan","代理商反馈","nan","2021-04-21 10:26:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[227,"已完结","2021-04-21 10:33:00","北京-朝阳-梁先桂","PK504B10100004268","nan","退租","nan","nan","代理商反馈","nan","2021-04-21 10:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[228,"已完结","2021-04-21 16:30:00","北京-海淀-李明桦","PK504B00100004101","王仕军15933687907","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","更换电池，不知道什么抱怨？","2021-04-21 16:35:00","更换为PK504B10100004061","其他","nan","nan","【20210919】4月16号13:23 低电压故障，骑行断电","产品质量","SOC估算偏差","2021-09-19 09:35:00","nan","nan","nan"]
[229,"已完结","2021-04-22 08:24:00","北京-昌平-杨工","PK50001A100000678","nan","咨询","nan","nan","代理商反馈","用户退电池，太远，电池无法带上公交和地铁；是否可以就近退","2021-04-22 09:07:00","找到酒仙桥的点，但是需要用户通知我们，后台要改属性","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[230,"已完结","2021-04-22 09:27:00","北京-昌平-杨工","PK50001A100000588","nan","解锁","nan","nan","代理商反馈","开通用电池","2021-04-22 09:59:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[231,"已完结","2021-04-22 11:25:00","北京-朝阳-梁先桂","PK50001A100000678","nan","退租","nan","nan","代理商反馈","nan","2021-04-22 11:25:00","是昌平的那个电池退到百子湾站，后台改属性","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[232,"已完结","2021-04-22 12:25:00","北京-海淀-李明桦","PK504B10100004385","nan","退租","nan","nan","代理商反馈","代理商点了结束订单，押金没有退过去","2021-04-22 18:36:00","小程序端有Bug，通过手动微信退款，退款无记录","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[233,"已完结","2021-04-23 08:35:00","北京-昌平-杨工","PK504B10100004359","nan","解锁","nan","nan","代理商反馈","开通用电池","2021-04-23 09:06:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[234,"已完结","2021-04-23 11:05:00","北京-昌平-刘光辉","PK50001A100000095","nan","退租","nan","nan","代理商反馈","需人工确认是否是租户","2021-04-23 11:31:00","原来的系统无法将支付和订单绑定在一起，只能根据订单大概时间去查流水","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[235,"已完结","2021-04-23 11:05:00","北京-昌平-刘光辉","PK50001A100000261","nan","退租","nan","nan","代理商反馈","nan","2021-04-23 11:05:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[236,"已完结","2021-04-23 12:20:00","北京-海淀-李明桦","PK504B10100004437","nan","解锁","nan","nan","代理商反馈","解锁了试用","2021-04-23 12:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[237,"已完结","2021-04-23 14:56:00","北京-昌平-刘光辉","PK50001A100000222\\nPK50001A100000529","nan","退租","nan","nan","代理商反馈","nan","2021-04-23 15:04:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[238,"已完结","2021-04-23 20:13:00","北京-昌平-杨工","PK504B10100004336","nan","退租","nan","nan","代理商反馈","代理商9:32催促一次","2021-04-24 10:31:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[239,"已完结","2021-04-24 09:49:00","北京-通州-张楠","PK504B10100004260\\nPK50001A100000429","nan","退租","nan","nan","代理商反馈","nan","2021-04-24 10:34:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[240,"已完结","2021-04-24 11:56:00","北京-昌平-冯朝旭","NA","nan","咨询","nan","nan","代理商反馈","72V电池是否到货","2021-04-24 13:56:00","已回复","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[241,"已完结","2021-04-24 11:56:00","北京-昌平-冯朝旭","PK50001A100000045","nan","退租","nan","nan","代理商反馈","nan","2021-04-25 09:22:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[242,"已完结","2021-04-24 14:23:00","北京-通州-张楠","PK504B10100004055","nan","退租","nan","nan","代理商反馈","nan","2021-04-24 17:17:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[243,"已完结","2021-04-25 06:24:00","北京-朝阳-梁先桂","PK504B10100004042","nan","咨询","nan","nan","代理商反馈","电池找不到了","2021-04-25 07:39:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[244,"已完结","2021-04-25 08:54:00","北京-朝阳-梁先桂","PK50001A100000209\\nPK50001A100000613","nan","返款","nan","nan","代理商反馈","nan","2021-04-27 08:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[245,"已完结","2021-04-25 09:24:00","北京-昌平-杨工","PK504B10100004330","nan","退租","nan","nan","代理商反馈","nan","2021-04-25 09:51:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[246,"已完结","2021-04-26 11:30:00","北京-朝阳-梁先桂","PK50001A100000453\\nPK50001A100000377","nan","返款","nan","nan","代理商反馈","14:18代理商催促","2021-04-26 14:43:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[247,"已完结","2021-04-26 12:16:00","北京-朝阳-梁先桂","PK50001A100000197\\nPK50001A100000308","nan","退租","nan","nan","代理商反馈","nan","2021-04-26 13:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[248,"已完结","2021-04-26 16:17:00","北京-通州-张楠","PK504B10100004417","nan","退租","nan","nan","代理商反馈","nan","2021-04-26 16:17:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[249,"已完结","2021-04-27 10:01:00","北京-昌平-杨工","PK504B10100004139","nan","退租","nan","nan","代理商反馈","nan","2021-04-27 10:15:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[250,"已完结","2021-04-27 12:04:00","北京-朝阳-梁先桂","PK504B10100004427","nan","退租","nan","nan","代理商反馈","nan","2021-04-27 12:09:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[251,"已完结","2021-04-27 16:02:00","北京-朝阳-梁先桂","PK504B10100004328","nan","退租","nan","nan","代理商反馈","nan","2021-04-27 16:46:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[252,"已完结","2021-04-27 18:54:00","北京-朝阳-梁先桂","PK50001A100000659","nan","退租","nan","nan","代理商反馈","nan","2021-04-27 21:28:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[253,"已完结","2021-04-28 09:12:00","北京-大兴-楚海涛","PK50001A100000341","nan","退租","nan","nan","代理商反馈","代理商报错用户名字和编号，实际是341报成0469","2021-04-28 09:12:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[254,"已完结","2021-04-28 16:21:00","北京-昌平-杨工","PK50001A100000417","nan","退租","nan","nan","代理商反馈","nan","2021-04-28 16:58:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[255,"已完结","2021-04-28 21:51:00","北京-海淀-李明桦","PK504B00100004092","nan","退租","nan","nan","代理商反馈","9:00催促一次","2021-04-29 09:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[256,"已完结","2021-04-29 14:22:00","北京-朝阳-梁先桂","PK50001A100000605\\nPK50001A100000307","nan","返款","nan","nan","代理商反馈","nan","2021-04-29 16:46:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[257,"已完结","2021-04-29 14:29:00","北京-朝阳-梁先桂","PK50001A100000567\\nPK50001A100000381","nan","返款","nan","nan","代理商反馈","白俊光，两组29天，交不了费；代理商退了15","2021-04-29 16:46:00","后台又退了15，退多了；后续要更新系统，两个问题：1）系统升级时写的丢失保障金按00:00写的，用户租的时候不可能凌晨，系统判定丢失保证金不足1个月只有29天，用户无法续租；2）重新交丢失保障金后时间没有叠加而是直接变成6个月，所以用户相当于亏了1个月； 手动退用户一个月保证金，代理商以为只有一个电池退了15元（实际应该退12元）；后台操作时不想麻烦也退了15元 已沟通清楚后续会更新系统","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[258,"已完结","2021-04-30 13:32:00","北京-昌平-刘光辉","PK504B10100004086","nan","咨询","nan","nan","代理商反馈","用6060电池换7250电池","2021-04-30 13:32:00","先直接给用户更换，等租期到了之后用户在小程序重新交费","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[259,"已完结","2021-04-30 15:39:00","北京-朝阳-梁先桂","PK50001A100000184 PK50001A100000448","nan","退租","nan","nan","代理商反馈","nan","2021-04-30 20:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[260,"已完结","2021-04-30 15:39:00","北京-朝阳-梁先桂","PK504B00100004189","nan","退租","nan","nan","代理商反馈","nan","2021-04-30 20:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[261,"已完结","2021-04-30 16:11:00","北京-海淀-李明桦","PK504B10100004363","nan","退租","nan","nan","代理商反馈","nan","2021-04-30 20:06:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[262,"已完结","2021-04-30 16:55:00","北京-昌平-刘光辉","PK50001A100000326","nan","退租","nan","nan","代理商反馈","用户押金1000","2021-04-30 20:13:00","这是第一块，押金1000；后台已退","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[263,"已完结","2021-04-30 18:24:00","北京-昌平-冯朝旭","PK50001A100000681\\nPK50001A100000252","nan","返款","nan","nan","代理商反馈","nan","2021-04-30 20:17:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[264,"已完结","2021-04-30 18:38:00","北京-朝阳-梁先桂","PK504B10100004189","nan","退租","nan","nan","代理商反馈","nan","2021-04-30 20:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[265,"已完结","2021-04-30 22:42:00","北京-通州-张楠","PK50001A100000431 PK50001A100000493","nan","返款","nan","nan","代理商反馈","nan","2021-04-30 23:27:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[266,"已完结","2021-05-01 10:00:00","北京-朝阳-梁先桂","NA","nan","咨询","nan","nan","代理商反馈","7255什么时候上线，用户5月8号到期，如果不能上线就选择其他人家的7280","2021-05-01 10:18:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[333,"已完结","2021-05-19 16:33:00","北京-昌平-杨工","PK504B001000004336","nan","退租","nan","nan","代理商反馈","nan","2021-05-19 16:33:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[335,"已完结","2021-05-20 16:20:00","北京-昌平-冯朝旭","PK50001A100000432\\nPK50001A100000505","nan","返款","nan","nan","代理商反馈","nan","2021-05-20 16:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[336,"已完结","2021-05-21 07:24:00","北京-朝阳-梁先桂","PK50001A100000450\\nPK50001A100000125","nan","返款","nan","nan","代理商反馈","nan","2021-05-21 07:42:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[337,"已完结","2021-05-21 10:23:00","北京-昌平-刘光辉","PK50001A100000092","高艺豪18513634211","咨询","nan","nan","代理商反馈","更换72电池，退押金和剩余租金","2021-05-21 11:32:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[339,"已完结","2021-05-21 14:50:00","北京-昌平-杨工","PK50001A100000400","nan","解锁","nan","nan","代理商反馈","nan","2021-05-21 14:50:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[341,"已完结","2021-05-21 19:13:00","北京-昌平-杨工","PK504B00100004400","nan","退租","nan","nan","代理商反馈","21:33催促一次","2021-05-21 22:30:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[342,"已完结","2021-05-21 20:50:00","北京-朝阳-梁先桂","PK50001A100000649\\nPK50001A100000518","nan","返款","nan","nan","代理商反馈","nan","2021-05-21 21:23:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[343,"已完结","2021-05-22 09:54:00","北京-大兴-楚海涛","PK504B00100004005 PK504B00100004198","樊宝军13546333425","咨询","nan","nan","代理商反馈","电池是否正常可租","2021-05-22 09:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[344,"已完结","2021-05-22 10:10:00","北京-大兴-楚海涛","PK504B00100004005 PK504B00100004198","樊宝军13546333425","咨询","nan","nan","代理商反馈","电池是否正常","2021-05-22 10:10:00","正常","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[345,"已完结","2021-05-22 10:24:00","北京-通州-张楠","PK504B10100004433","杨盼亮15930289899","退租","nan","nan","代理商反馈","nan","2021-05-22 11:01:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[346,"已完结","2021-05-22 12:20:00","北京-昌平-杨工","PK50001A100000665","杨超13426344483","退租","nan","nan","代理商反馈","nan","2021-05-22 12:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[347,"已完结","2021-05-22 17:14:00","北京-朝阳-梁先桂","PK50001A100000652","李银宾18300745304","退租","nan","nan","代理商反馈","nan","2021-05-22 21:51:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[348,"已完结","2021-05-23 16:09:00","北京-大兴-楚海涛","PK504B00100004024 PK504B00100004057","nan","咨询","nan","nan","代理商反馈","电池是否正常可租","2021-05-23 16:09:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[351,"已完结","2021-05-24 14:31:00","北京-朝阳-梁先桂","PK50001A100000445 PK50001A100000483","nan","返款","nan","nan","代理商反馈","nan","2021-05-24 14:50:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[353,"已完结","2021-05-24 15:42:00","北京-海淀-李明桦","PK504B10100004365 PK504B10100004325 PK504B10100004421 PK50001A100000303","nan","后台低电量报警","nan","nan","代理商反馈","请代理商充电","2021-05-24 15:42:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[356,"已完结","2021-05-24 17:43:00","北京-朝阳-梁先桂","UD02030118B4C0040","宋保安13932226021","退租","nan","nan","代理商反馈","骑手回家办事，后面会再租；该骑手上次反馈小绿人无法充电，后来换了电池后没再反馈","2021-05-24 17:43:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[358,"已完结","2021-05-25 14:47:00","北京-朝阳-梁先桂","PK50001A100000609","nan","后台低电量报警","nan","nan","代理商反馈","更换为PK50001A100000790 巡检召回，用户老是断电","2021-05-25 15:14:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[359,"已完结","2021-05-25 15:49:00","北京-昌平-杨工","PK504B10100004424","连凯峰18701079414","退租","nan","nan","代理商反馈","骑手自己买了电池\\n代理商5月26日11:12再次请求退租","2021-05-26 11:12:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[360,"已完结","2021-05-25 17:26:00","北京-朝阳-梁先桂","PK504B00100004040","李辉辉17610407231","咨询","nan","nan","代理商反馈","更换为72V电池MGMCLN750N215H013","2021-05-25 17:50:00","押金已退，剩余租金5月26日10:11退还","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[361,"已完结","2021-05-25 18:06:00","北京-朝阳-梁先桂","PK50001A100000629","杨爱兵15175053983","退租","nan","nan","代理商反馈","nan","2021-05-26 10:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[363,"已完结","2021-05-26 08:46:00","北京-朝阳-张朝华","PK50001A100000698","李宏18510856790","退租","nan","nan","代理商反馈","nan","2021-05-26 09:21:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[364,"已完结","2021-05-26 10:02:00","北京-朝阳-梁先桂","PK50001A100000453\\nPK50001A100000377","nan","返款","nan","nan","代理商反馈","nan","2021-05-26 10:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[367,"已完结","2021-05-26 14:16:00","北京-朝阳-梁先桂","PK50001A100000313","马利龙15321722781","咨询","nan","nan","代理商反馈","更换为6060电池；14:30催","2021-05-26 14:38:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[380,"已完结","2021-05-28 14:37:00","北京-朝阳-梁先桂","PK504B00100004090","nan","咨询","nan","nan","代理商反馈","李新林，更换7255","2021-05-28 15:07:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[382,"已完结","2021-05-30 13:26:00","北京-昌平-王少树","PK504B10100004453","朱凯18322447100","退租","nan","nan","代理商反馈","朱凯","2021-05-30 13:48:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[383,"已完结","2021-05-29 15:38:00","北京-朝阳-梁先桂","PK50001A100000567 PK50001A100000381","nan","退租","nan","nan","代理商反馈","白俊光","2021-05-29 16:03:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[388,"已完结","2021-05-29 18:21:00","北京-昌平-王桂燕","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","租电池需要补充很多信息，扫描之后显示不正确","2021-05-29 18:21:00","没有写套餐，写好就可以了","其他","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-19 21:27:00","nan","nan","nan"]
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[395,"已完结","2021-05-30 15:35:00","北京-通州-柴剑波","PK504B10100004396","赵壹18348777061","用户抱怨","BY_不能充电","nan","代理商反馈","充电器绿灯一直闪烁，充不进电；电池是开机的 昨天晚上能充满，重新启动充电机也不行","2021-05-30 15:43:00","充电机断电，电池是好的。 要么是充电器问题，要么是家里电网问题，重新换一个充电器 用户还没来更换","其他","nan","nan","nan","无问题关闭","用户环境问题","2021-09-19 21:43:00","nan","nan","nan"]
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[398,"已完结","2021-05-30 10:25:00","北京-朝阳-梁先桂","PK500A20100000766 PK500A20100000848","nan","返款","nan","nan","代理商反馈","宋辉，返款","2021-05-30 11:02:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[401,"已完结","2021-05-31 17:29:00","北京-永泰中通","PK50001A100000642","NA","用户抱怨","BY_骑行断电","nan","代理商反馈","车上显示的电压一直在变，还一直报警“电压保护”，走不了 插拔好几次都不行，后来停下来坐了一会就好了","2021-05-31 18:05:00","后台数据看电池确实断电，原因未知，有点像控制器重启","其他","nan","nan","【20210920】5月31号17:30和19:30左右，MOS断开，无故障码，SOC不低 【20211008】互锁检测异常，推测是转接线连接不好；需讨论是否可以增加互锁断开确认时间","产品质量","转接线连接不良","2021-10-14 22:55:00","nan","nan","nan"]
[402,"已完结","2021-05-31 07:55:00","北京-昌平-冯朝旭","PK50001A100000252\\nPK50001A100000681","nan","返款","nan","nan","代理商反馈","将海光","2021-05-31 09:21:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[403,"已完结","2021-05-31 13:22:00","北京-昌平-王少树","PK504B10100004302","韩立兵15731939926","用户抱怨","BY_骑行断电","nan","代理商反馈","一阵一阵的，后来好了","2021-05-31 13:22:00","电池没问题，车辆问题","其他","nan","nan","【20210920】5月31号13:20，MOS断开，无故障码，SOC不低 【20211028】更换用户后电池正常使用，倾向用户车辆问题","无问题关闭","用户操作问题","2021-10-28 11:42:00","nan","nan","nan"]
[404,"已完结","2021-05-31 11:19:00","北京-通州-张楠","PK50001A100000493\\nPK50001A100000619","nan","返款","nan","nan","代理商反馈","郝伟兵","2021-05-31 11:19:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[408,"已完结","2021-05-31 22:59:00","北京-朝阳-梁先桂","PK504B10100004403 PK500A20100000844","徐汝有15501262955","用户抱怨","BY_续航不足","nan","代理商反馈","用户电用光了，推回去的","2021-06-01 07:55:00","6060跑了105公里，6040跑了79公里","其他","nan","nan","【20210920】电池没问题，用户车辆电耗偏高","无问题关闭","用户车辆问题","2021-09-20 22:26:00","nan","nan","nan"]
[409,"已完结","2021-06-01 08:16:00","北京-朝阳-梁先桂","PK50001A100000231","穆建国18503582000","退租","nan","nan","代理商反馈","穆建国，回家不干了","2021-06-01 09:20:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[410,"已完结","2021-06-01 13:21:00","北京-朝阳-梁先桂","UD02030118B4C0038","王普侠17389249754","咨询","nan","nan","代理商反馈","王普侠，更换为2组6040电池","2021-06-01 13:21:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[411,"已完结","2021-06-01 13:30:00","北京-朝阳-梁先桂","PK50001A100000609\\nPK500A20100000821","nan","返款","nan","nan","代理商反馈","王普侠","2021-06-01 13:30:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[415,"已完结","2021-06-01 18:18:00","北京-朝阳-梁先桂","PK50001A100000624 PK50001A100000670","nan","返款","nan","nan","代理商反馈","解礼想","2021-06-01 18:18:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[419,"已完结","2021-06-01 14:14:00","北京-昌平-刘光辉","UD02030118B4C0028","张学强17685595297","退租","nan","nan","代理商反馈","离职","2021-06-01 14:14:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[421,"已完结","2021-06-01 20:31:00","北京-通州-柴剑波","PK504B10100004396","赵壹18348777061","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","跑了13单，共21.1公里送餐距离；更换为PK504B10100004386","2021-06-01 20:41:00","nan","其他","nan","nan","【20210921】没有充电，起始SOC17%。","无问题关闭","用户操作问题","2021-09-21 22:26:00","nan","nan","nan"]
[422,"已完结","2021-06-01 20:41:00","北京-通州-柴剑波","PK504B10100004396","赵壹18348777061","用户抱怨","BY_交互友好性差","nan","代理商反馈","换了电池，小程序上仍然显示原电池信息","2021-06-01 20:41:00","退出小程序重新登录","其他","nan","nan","nan","平台","信息自动更新不及时","2021-09-21 22:27:00","nan","nan","nan"]
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[424,"已完结","2021-06-01 18:24:00","北京-昌平-王桂燕","NA","nan","咨询","nan","nan","代理商反馈","电池是否支持扫码入库，在手机上查询在租的所有电池的信息","2021-06-01 18:24:00","功能6月底上线","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[425,"已完结","2021-06-01 17:33:00","北京-通州-张楠","PK50001A100000602","卢鹏飞17611102501","用户抱怨","BY_不能放电","nan","代理商反馈","刚租的电池不能用，被锁定了","2021-06-01 17:33:00","后台看到手动锁定状态为锁定，后台解锁","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-22 16:17:00","nan","nan","nan"]
[426,"已完结","2021-06-01 11:54:00","北京-大兴-楚海涛","PK504B00100004204","李亮18742244747","退租","nan","nan","代理商反馈","李亮，回家","2021-06-01 11:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[427,"已完结","2021-06-01 13:07:00","北京-大兴-楚海涛","PK50001A100000702","周鹏飞18238728567","退租","nan","nan","代理商反馈","周鹏飞","2021-06-01 13:21:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[428,"已完结","2021-06-01 13:03:00","北京-昌平-王少树","PK504B00100004197","彭强18346378963","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","彭强，更换为PK504B00100004416","2021-06-01 13:13:00","nan","其他","nan","nan","【20210922】无任何问题","无问题关闭","用户过于敏感","2021-09-22 16:48:00","nan","nan","nan"]
[429,"已完结","2021-06-02 08:59:00","北京-海淀-李明桦","PK504B10100004460","张学明13521785187","退租","nan","nan","代理商反馈","张学明","2021-06-02 08:59:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[430,"已完结","2021-06-02 09:28:00","北京-朝阳-梁先桂","PK504B10100004062","nan","咨询","nan","nan","代理商反馈","许磊，换成2组6040","2021-06-02 09:28:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[431,"已完结","2021-06-02 09:54:00","北京-朝阳-梁先桂","MGMCLN750N215I031","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","标签贴错了，单个问题，第一批出货的错误","2021-06-02 09:54:00","电池先不租出去，重新贴完标签再租","其他","nan","nan","nan","流程管控","标签贴错","2021-09-22 16:33:00","nan","nan","nan"]
[432,"已完结","2021-06-02 13:25:00","北京-朝阳-梁先桂","PK50001A100000336\\nPK50001A100000560","nan","返款","nan","nan","代理商反馈","陈玉文","2021-06-02 13:39:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[433,"已完结","2021-06-02 15:22:00","北京-朝阳-梁先桂","PK504B10100000307","nan","咨询","nan","nan","代理商反馈","史振法，6060换成7255","2021-06-02 15:35:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[434,"已完结","2021-06-02 19:17:00","北京-朝阳-梁先桂","PK50001A100000670","解礼想18101818962","用户抱怨","BY_电池离线问题","nan","代理商反馈","解礼想，用户车丢了，请求平台帮忙找到车","2021-06-02 19:18:00","电池15：32之后一直没有GPS信号，无法查到具体位置","其他","nan","nan","nan","产品质量","信号差","2021-09-22 16:34:00","nan","已返厂","2021-08-30 00:00:00"]
[435,"已完结","2021-06-02 20:41:00","北京-朝阳-梁先桂","MGMCLN750N215H007","刘风山15833374742","用户抱怨","nan","换电池【同类】","代理商反馈","电量不变，一直显示离线","2021-06-02 20:59:00","更换一个电池 6月3日 14:49已更换为UD02030118B4C0021","其他","nan","nan","nan","产品质量","信号差","2021-09-22 16:42:00","nan","已返厂","2021-07-27 00:00:00"]
[436,"已完结","2021-06-02 16:45:00","北京-通州-柴剑波","PK504B10100004396","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","换了充电器也充不上，按了按钮也不行","2021-06-03 16:45:00","nan","其他","nan","nan","【20210922】电池没问题","无问题关闭","用户环境问题","2021-09-22 16:54:00","nan","nan","nan"]
[437,"已完结","2021-06-02 13:44:00","北京-昌平-刘光辉","UD02030118B4C0053","姚科18220647251","退租","nan","nan","代理商反馈","姚科","2021-06-02 13:44:00","不做外卖了","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[439,"已完结","2021-06-03 20:15:00","北京-通州-张楠","PK504B10100004175","nan","退租","nan","nan","代理商反馈","朱震","2021-06-04 09:48:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[443,"已完结","2021-06-03 12:25:00","北京-朝阳-梁先桂","UD02030118B4C0021","贾振芳18747966922","退租","nan","nan","代理商反馈","贾振芳，嫌里程不够，租其他人家的7260了，也是340","2021-06-03 12:25:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[445,"已完结","2021-06-03 15:38:00","北京-朝阳-梁先桂","NA","nan","咨询","nan","nan","代理商反馈","马海迪，咨询丢失险到期时间","2021-06-03 15:38:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[446,"已完结","2021-06-03 16:32:00","北京-朝阳-梁先桂","UD02030118B4C0048","王庆岩17812011337","退租","nan","nan","代理商反馈","王庆岩，骑车腿被撞伤","2021-06-03 16:42:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[447,"已完结","2021-06-03 20:09:00","北京-朝阳-梁先桂","PK504B00100004414","nan","退租","nan","nan","代理商反馈","苑海亮，里程不够，需要跑180公里，选择了7280","2021-06-03 20:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[448,"已完结","2021-06-03 12:01:00","北京-大兴-楚海涛","PK50001A100000594","高明月15011430712","退租","nan","nan","代理商反馈","高明月，回家","2021-06-03 12:01:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[451,"已完结","2021-06-04 11:33:00","北京-海淀-李明桦","PK504B10100004362 PK504B00100004374","李大为17710280053","用户抱怨","BY_不能充电","nan","代理商反馈","无法充电，开关按了也不行。","2021-06-04 11:41:00","换个充电器试试，电池没问题\\n4374电量已经充好","其他","nan","nan","【20210922】PK504B10100004362 6月3号用至电量非常低，电池进入休眠状态，需按电池按钮才能开机充电","无问题关闭","用户操作问题","2021-09-22 17:12:00","nan","nan","nan"]
[452,"已完结","2021-06-04 14:42:00","北京-海淀-李明桦","PK504B10100004399","徐天中19103225111","退租","nan","nan","代理商反馈","徐天中，不干了","2021-06-04 14:42:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[453,"已完结","2021-06-04 21:43:00","北京-海淀-李明桦","MGMCLN750N215I028","薛庆国 13998823658","用户抱怨","BY_不能充电","nan","代理商反馈","薛庆国，不能充电。一起租两块电池，就这块无法充电。充一下就停。 两块电池都不能充","2021-06-04 23:19:00","未定位出具体问题，可能充电器异常，也可能控制器重启；后者概率较大","其他","nan","nan","【20210922】充电桩检测到电流超限后禁止充电，用户后来换成室内充电就可以了","无问题关闭","用户环境问题","2021-09-22 17:32:00","nan","nan","nan"]
[454,"已完结","2021-06-04 13:33:00","北京-朝阳-梁先桂","PK50001A100000137 PK50001A100000463","谭山林13339831997","咨询","nan","nan","代理商反馈","更换为PK504B00100004046 先暂时退一个PK50001A100000137，还有一个明天退","2021-06-04 13:59:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[455,"已完结","2021-06-04 14:23:00","北京-朝阳-梁先桂","PK504B00100004052","徐汝有15501262955","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","徐汝有，早上跑到2点就没电了，更换为PK504B10100004403","2021-06-04 15:44:00","nan","其他","nan","nan","【20210922】6月4号 跑的里程特别多，电池没问题","平台","用户无法准确获知里程","2021-09-22 17:49:00","nan","nan","nan"]
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[458,"已处理未完结","2021-06-04 16:05:00","北京-朝阳-梁先桂","PK50001A100000518","柴娟娟19930849305","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","柴娟娟，更换为PK50001A100000197","2021-06-04 16:05:00","nan","其他","nan","nan","【20210915】5月22号13:03 接插件温度到达90℃，骑行断电","产品质量","未知原因","nan","nan","已返仓","2021-07-12 00:00:00"]
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[461,"已完结","2021-06-04 19:22:00","北京-昌平-王刚","UD02030118B4C0052","姚阳飞18835686858","代理商抱怨","BY_不能充电","nan","代理商反馈","无法充电","2021-06-04 19:22:00","电池被锁定，解锁后可以充电","其他","nan","nan","【20210922】用户6月3号归还电池后，平台会锁定电池，电池被锁定后不支持充电","产品质量","锁定后无法充电","2021-09-22 17:53:00","nan","nan","nan"]
[462,"已完结","2021-06-04 13:24:00","北京-昌平-刘光辉","UD02030118B4C0056","许长城13167325987","退租","nan","nan","代理商反馈","许长城，回家","2021-06-04 13:26:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[463,"已完结","2021-06-04 14:57:00","北京-昌平-杨工","PK50001A100000423 PK50001A100000366","张文智16619832312","退租","nan","nan","代理商反馈","张文智，不干了","2021-06-04 16:57:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[464,"已完结","2021-06-04 15:47:00","北京-大兴-楚海涛","PK504B00100004004","于洋13691571666","内部业务类","nan","nan","代理商反馈","超期一直未还，仍可以使用","2021-06-04 15:47:00","nan","其他","nan","nan","【20210922】2月23号到期，2月24号8:04租期变成1970年，没有时间限制了","平台","未知原因","nan","nan","nan","nan"]
[465,"已完结","2021-06-05 09:24:00","北京-朝阳-梁先桂","UD02030118B4C0040","李艳军18701115625","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","李艳军，更换为UD02030118B4C0048，用户抱怨里程不如UD02030118B4C0017,5月24日更换","2021-06-05 09:24:00","nan","其他","nan","nan","【20210922】更换电池前后10天数据对比，更换电池之前平均每天40公里，更换电池之后平均每天45公里，不存在里程不足问题","无问题关闭","用户感知过于敏感","2021-09-22 18:26:00","nan","nan","nan"]
[466,"已完结","2021-06-05 10:51:00","北京-朝阳-梁先桂","PK50001A100000463","谭山林13339831997","退租","nan","nan","代理商反馈","谭山林，2个6040更换为1个6060","2021-06-05 11:15:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[467,"已完结","2021-06-05 09:09:00","北京-昌平-王桂燕","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","租完电池看不到电池，主界面显示暂无电池，点我的电池里面有，后来主界面上有了，但是显示离线，看不了电量","2021-06-05 09:25:00","重新退出小程序重新进入","其他","nan","nan","nan","平台","信息自动更新不及时","2021-09-22 18:35:00","nan","nan","nan"]
[468,"已完结","2021-06-05 10:26:00","北京-海淀-李明桦","PK504B10100004457","焦明明15609344449","退租","nan","nan","代理商反馈","焦明明，回家","2021-06-05 10:59:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[469,"已完结","2021-06-05 12:31:00","北京-朝阳-梁先桂","PK50001A100000535","穆建国18503582000","退租","nan","nan","代理商反馈","穆建国，回家","2021-06-05 13:31:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[470,"已完结","2021-06-05 14:09:00","北京-昌平-杨工","PK50001A100000021","张玉鹏18243937875","退租","nan","nan","代理商反馈","nan","2021-06-05 16:11:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[471,"已完结","2021-06-05 15:00:00","北京-朝阳-梁先桂","PK504B00100004044","邢振伟13683395629","退租","nan","nan","代理商反馈","邢振伟","2021-06-05 16:18:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[472,"已完结","2021-06-05 16:43:00","北京-通州-柴剑波","PK504B00100004146","张成龙13123479999","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","充不进去电，总显示离线；更换为PK504B10100004396","2021-06-05 16:43:00","电池脱焊，需要返厂","其他","nan","nan","【20210922】6月4号21:58 单体10偏大，单体11偏小；表现为断线","产品质量","电压采样断线","2021-09-22 22:38:00","nan","已返厂","2021-07-12 00:00:00"]
[473,"已完结","2021-06-05 16:52:00","北京-朝阳-梁先桂","NA","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","扫完之后不显示电量，显示东三旗站","2021-06-05 17:00:00","用户点错，点到换电的页面了","其他","nan","nan","nan","无问题关闭","用户操作问题","2021-09-22 22:31:00","nan","nan","nan"]
[474,"已完结","2021-06-05 17:30:00","北京-昌平-王少树","PK504B10100004331","刘金平15002234062","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","刘金平，更换为PK504B10100004347 原电池里程不足","2021-06-05 17:30:00","nan","其他","nan","nan","【20210922】6月5号，里程跑的较多","无问题关闭","用户无法准确获知里程","2021-09-22 23:15:00","nan","nan","nan"]
[475,"已完结","2021-06-05 19:08:00","北京-朝阳-梁先桂","PK504B00100004022","黄胜16619714941","退租","nan","nan","代理商反馈","黄胜","2021-06-05 19:50:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[476,"已完结","2021-06-06 10:47:00","北京-朝阳-梁先桂","PK50001A100000184","马玉田18735178560","用户抱怨","BY_不能充电","nan","代理商反馈","马玉田，不能充电，充一会就断；在车上或者电池拿下来都不行；电池拿回家用手碰了碰线就能充，但是也会自己停掉","2021-06-06 12:25:00","大概率是转接线有问题，建议用户去更换一根转换线","其他","nan","nan","nan","产品质量","转换线问题","2021-09-22 23:24:00","nan","nan","nan"]
[477,"已完结","2021-06-06 10:47:00","北京-朝阳-梁先桂","PK50001A100000706\\nPK50001A100000449","nan","返款","nan","nan","代理商反馈","常亚雷","2021-06-06 10:47:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[478,"已完结","2021-06-06 18:50:00","北京-昌平-冯朝旭","PK504B00100004193","黄涛13233302332","用户抱怨","BY_不能充电","nan","代理商反馈","黄涛，退租；充电功率太大，总是会使充电桩跳闸","2021-06-06 18:50:00","nan","其他","nan","nan","nan","无问题关闭","用户环境问题","2021-09-22 22:43:00","nan","nan","nan"]
[479,"已完结","2021-06-06 09:28:00","北京-昌平-王刚","PK504B00100004176","桂建辉13785035054","用户抱怨","BY_交互友好性差","nan","代理商反馈","为什么没有电","2021-06-06 09:35:00","电池到期了","其他","nan","nan","nan","平台","缺少租期管理功能","2021-09-22 22:44:00","nan","nan","nan"]
[480,"已完结","2021-06-07 21:12:00","北京-昌平-王刚","PK504B10100004442","nan","咨询","nan","nan","代理商反馈","黄武州，电池快到期了，用户回家，不想退租，想暂时停止不交租金，回来接着租","2021-06-07 21:12:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[481,"已完结","2021-06-07 14:42:00","北京-朝阳-梁先桂","UD02030118B4C0021","刘风山15833374742","用户抱怨","BY_续航不足","nan","代理商反馈","刘风山，电池才跑100公里","2021-06-07 14:42:00","nan","其他","nan","nan","【20210922】车辆无回馈功能，能耗偏高，里程满电只有100公里左右","无问题关闭","用户车辆问题","2021-09-22 22:46:00","nan","nan","nan"]
[482,"已完结","2021-06-07 14:42:00","北京-朝阳-梁先桂","PK50001A100000474\\nPK50001A100000536","nan","返款","nan","nan","代理商反馈","杨燕可","2021-06-07 16:49:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[483,"已完结","2021-06-07 09:37:00","北京-昌平-杨工","PK504B10100004145","nan","退租","nan","nan","代理商反馈","高磊磊","2021-06-07 09:37:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[484,"已完结","2021-06-08 11:23:00","北京-朝阳-梁先桂","PK504B10100004049","nan","退租","nan","nan","代理商反馈","靳状状","2021-06-08 12:55:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[485,"已完结","2021-06-09 11:15:00","北京-朝阳-梁先桂","MGMCLN750N215I027 MGMCLN750N215I030","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","扫码之后不存在","2021-06-09 11:25:00","nan","其他","nan","nan","nan","流程管控","标签贴错","2021-09-22 22:48:00","nan","nan","nan"]
[486,"已完结","2021-06-09 11:49:00","北京-朝阳-梁先桂","MGMCLN750N215I030","张渊13265384691","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池不能用，换其他电池可以用","2021-06-09 12:01:00","更换为MGMCLN750N215I027","其他","nan","nan","【20210922】需解析格林美的解锁指令；需跟踪电池返厂后维修记录 【20211028】维修返回，电池正常使用中","产品质量","未知原因","nan","nan","nan","nan"]
[487,"已完结","2021-06-08 14:07:00","北京-通州-张楠","PK504B10100004341","王鑫涛15350747085","咨询","nan","nan","代理商反馈","王鑫涛，更换为72V","2021-06-08 14:07:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[488,"已完结","2021-06-09 09:14:00","北京-通州-张楠","PK504B10100004418","杜兴利18831908487","退租","nan","nan","代理商反馈","杜兴利","2021-06-09 09:14:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[489,"已完结","2021-06-09 15:55:00","北京-通州-张楠","MGMCLN750N215N016","王鑫涛15350747085","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","没有60跑的远","2021-06-09 17:08:00","更换为PK504B10100004418","其他","nan","nan","【20210922】未充满，SOC只到91%，充电电压4.18V","产品质量","充电器电压与电池不匹配","2021-09-22 23:27:00","nan","已返厂","2021-11-04 00:00:00"]
[490,"已完结","2021-06-09 23:12:00","北京-海淀-李明桦","PK504B00100004092","张军亮15901333492","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","剩20%就不能放电了","2021-06-10 10:09:00","更换为PK504B10100004457","其他","nan","nan","【20210922】SOC差17%，SOC估算出现偏差","产品质量","nan","2021-09-22 23:30:00","nan","nan","nan"]
[491,"已完结","2021-06-08 09:09:00","北京-海淀-李明桦","PK504B10100004445","nan","退租","nan","nan","代理商反馈","李晓伟","2021-06-08 11:25:00","一天后又租了原电池","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[492,"已完结","2021-06-09 15:30:00","北京-昌平-王刚","PK504B10100004407 PK504B10100004390","闫爽13762312345","用户抱怨","BY_交互友好性差","nan","代理商反馈","续租两块电池，续到同一块电池上面了","2021-06-09 15:30:00","先退租","其他","nan","nan","nan","平台","缺少租期管理功能","nan","nan","nan","nan"]
[493,"已完结","2021-06-09 17:54:00","北京-昌平-王刚","PK504B10100004442","黄武州13381399509","退租","nan","nan","代理商反馈","黄武州，回家","2021-06-09 17:54:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[494,"已完结","2021-06-09 18:49:00","北京-昌平-王刚","PK50001A100000413\\nPK50001A100000396","nan","返款","nan","nan","代理商反馈","颜凡臣","2021-06-09 19:13:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[495,"已完结","2021-06-08 12:12:00","北京-大兴-楚海涛","PK504B00100004198","王力伟13753215798","退租","nan","nan","代理商反馈","王力伟","2021-06-08 12:49:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[496,"已完结","2021-06-08 12:12:00","北京-大兴-楚海涛","PK504B00100004005","樊宝军13546333425","退租","nan","nan","代理商反馈","樊宝军","2021-06-08 12:49:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[497,"已完结","2021-06-09 11:31:00","北京-大兴-楚海涛","NA","nan","咨询","nan","nan","代理商反馈","7255电池接插件损坏，查找附近的站点进行更换","2021-06-09 15:36:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[498,"已完结","2021-06-09 16:07:00","北京-大兴-楚海涛","NA","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","小区充电桩是三个插头的，咱们充电器是两个插头的，用不了","2021-06-09 16:07:00","可以网上购买转接头，目前产品暂不支持三头插座","其他","nan","nan","nan","环境限制","用户环境问题","nan","nan","nan","nan"]
[499,"已完结","2021-06-08 20:41:00","北京-通州-柴剑波","UD02030118B4C0008","徐长兵15252081281","退租","nan","nan","代理商反馈","徐长兵","2021-06-08 20:56:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[500,"已完结","2021-06-09 08:03:00","北京-昌平-杨工","NA","nan","解锁","nan","nan","代理商反馈","请求解锁","2021-06-09 08:22:00","看不清编号","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[501,"已完结","2021-06-10 10:23:00","北京-海淀-李明桦","PK504B10100004456","李大为17710280053","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","nan","2021-06-11 00:21:00","更换为PK504B00100004149","其他","nan","nan","【20210923】6月7号17:34，单体1号电压突然低于3V","产品质量","电压脱焊","2021-09-23 00:20:00","nan","nan","nan"]
[502,"已完结","2021-06-11 15:11:00","北京-海淀-李明桦","PK500A2010000788","nan","解锁","nan","nan","代理商反馈","nan","2021-06-11 15:18:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[503,"已完结","2021-06-10 13:01:00","北京-朝阳-梁先桂","PK5001A100000613","nan","退租","nan","nan","代理商反馈","杨阜茂","2021-06-10 13:01:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[504,"已完结","2021-06-10 13:44:00","北京-朝阳-梁先桂","UD02030118B4C0021","刘风山15833374742","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","更换为MGMCLN750N215I032","2021-06-10 14:15:00","充电充到90%就停了，用了70%的电跑了90公里","其他","nan","nan","【20210922】SOH约98%，电池没有问题","无问题关闭","用户感知过于敏感","2021-09-22 23:41:00","nan","nan","nan"]
[505,"已完结","2021-06-11 17:39:00","北京-朝阳-梁先桂","MGMCLN750N215H006","nan","咨询","nan","nan","代理商反馈","跑的里程不足，跑单APP显示50公里左右","2021-06-11 18:20:00","实际一半的电跑了70公里，已和用户沟通，跑单APP上只累计送餐，不累计取餐里程，告知用户后续小程序会推出里程和续驶里程显示功能","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[506,"已完结","2021-06-11 19:04:00","北京-朝阳-梁先桂","NA","nan","咨询","nan","nan","代理商反馈","宋先平，换了一个手机，想要在新的手机上看电池状态","2021-06-11 20:26:00","已经联系用户，用新手机的单王锂电小程序扫描试试；如果不行的话就需要重新在新手机上登录老账号","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[507,"已完结","2021-06-11 23:02:00","北京-朝阳-梁先桂","PK504B00100004281","周宇阳13681167527","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈跑了不到80公里，然后就没电了，抛锚在路上了","2021-06-11 23:17:00","实际跑的路程跑了74公里","其他","nan","nan","【20210922】SOC差10%左右","产品质量","模组耗电不一致","2021-09-22 23:55:00","nan","nan","nan"]
[508,"已完结","2021-06-12 09:06:00","北京-朝阳-梁先桂","PK50001A100000448","独小义18210673340","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","更换为PK5001A100000561","2021-06-12 09:23:00","nan","其他","nan","nan","【20210923】6月10号开始没有充电记录，猜测用户忘了充电，电量不够来换","无问题关闭","用户操作问题","2021-09-23 00:46:00","nan","nan","nan"]
[509,"已完结","2021-06-11 15:57:00","北京-海淀-李明桦","NA","nan","用户抱怨","BY_不能充电","nan","代理商反馈","百分之二十的电量充不进电，充电器显示绿灯","2021-06-11 15:57:00","充电器坏了","其他","nan","nan","nan","产品质量","充电器问题","2021-09-22 23:59:00","nan","nan","nan"]
[510,"已完结","2021-06-12 21:50:00","北京-海淀-李明桦","PK50001A100000582 PK50001A100000454","王微丽15010705407","用户抱怨","BY_续航不足","nan","代理商反馈","电池显示偏热，担心冬天开了加热没有关闭耗电。 今天突然变成这样，续航不足","2021-06-12 22:21:00","582电池是好的，里程不足是因为没有充满，小绿人充电比较慢；454电池里程不足是因为SOH较低，建议更换","其他","nan","nan","【20210923】PK50001A100000454 SOH约85%","产品质量","容量衰减过快","2021-09-23 00:05:00","nan","nan","nan"]
[511,"已完结","2021-06-12 16:08:00","北京-昌平-王刚","PK50001A100000486","姚立国17645871477","用户抱怨","BY_交互友好性差","nan","代理商反馈","缴费交成了充电币","2021-06-12 16:27:00","退还","其他","nan","nan","nan","平台","缺少钱包功能","2021-09-23 00:08:00","nan","nan","nan"]
[512,"已完结","2021-06-12 19:25:00","北京-昌平-王刚","PK50001A100000286","姚立国17645871477","代理商抱怨","nan","nan","代理商反馈","租完之后显示离线11h，等了一下午","2021-06-12 19:25:00","后来好了，报修","其他","nan","nan","【20210923】用户6月11号到期，电池6月12号7点左右之后无数据，判断电池进入休眠，实际没问题","无问题关闭","电池正常休眠","2021-09-23 00:16:00","nan","已返厂","2021-07-12 00:00:00"]
[513,"已完结","2021-06-12 13:29:00","北京-通州-张楠","PK50001A100000429","赵葳15600787113","用户抱怨","nan","nan","代理商反馈","跑半天都显示离线，电量不变","2021-06-12 14:43:00","拿出来一会","其他","nan","nan","【20210923】电池7月18号退租后没有及时充电，已过放","产品质量","信号差","2021-09-23 00:35:00","nan","nan","nan"]
[514,"已完结","2021-06-11 18:02:00","北京-昌平-王桂燕","PK504B00100004199","NA","代理商抱怨', '解锁","nan","nan","代理商反馈","解锁一个星期，解锁后也不能用，没信号","2021-06-11 18:10:00","拿出来","其他","nan","nan","【20210923】待数据切换后确认问题","产品质量","信号差","2021-10-28 09:54:00","nan","已返厂","2021-08-30 00:00:00"]
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[516,"已完结","2021-06-11 20:39:00","北京-通州-张楠","PK504B10100004396","张成龙13123479999","退租","nan","nan","代理商反馈","张成龙","2021-06-11 20:39:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[517,"已完结","2021-06-13 19:24:00","北京-昌平-刘光辉","PK5001A100000603","nan","退租","nan","nan","代理商反馈","郭少波","2021-06-13 21:16:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[518,"已完结","2021-06-13 15:33:00","北京-昌平-杨工","PK5001A100000585","nan","退租","nan","nan","代理商反馈","肖见","2021-06-13 15:51:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[519,"已完结","2021-06-13 08:50:00","北京-朝阳-梁先桂","PK5001A100000046","nan","退租","nan","nan","代理商反馈","韩伟峰，骑手超期25天，能不能按天扣款；更换e换电了","2021-06-13 11:19:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[520,"已完结","2021-06-13 16:20:00","北京-朝阳-梁先桂","UD02030118B4C0022","刘四小13051338303","退租","nan","nan","代理商反馈","刘四小，兼职不干了","2021-06-13 17:03:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[521,"已完结","2021-06-13 12:57:00","北京-海淀-李明桦","UD02030118B4C0001","郝江凯18511866878","退租","nan","nan","代理商反馈","郝江凯","2021-06-13 15:56:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[522,"已完结","2021-06-13 13:46:00","北京-海淀-李明桦","PK504B00100004149","李大为17710280053","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","李大为","2021-06-13 13:46:00","更换为PK504B10100004033","其他","nan","nan","【20210923】5月4号，用户更换之后没有打故障标签","产品质量","电压脱焊","2021-09-23 01:02:00","nan","已返厂","2021-07-12 00:00:00"]
[523,"已完结","2021-06-14 19:36:00","北京-昌平-冯朝旭","PK504B10100004193","nan","解锁","nan","nan","代理商反馈","nan","2021-06-14 19:58:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[524,"已完结","2021-06-14 14:26:00","北京-海淀-李明桦","MGMCLN750N215N006","徐天中19103225111","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","更换为MGMCLN750N215N005","2021-06-14 14:51:00","nan","其他","nan","nan","【20210923】用户租之后一直没用，6月14号从77%用至13%，跑了80公里，电池没问题","无问题关闭","用户操作问题","2021-09-23 01:06:00","nan","nan","nan"]
[525,"已完结","2021-06-14 12:36:00","北京-昌平-杨工","UD02030118B4C0029","张凯18531082706","退租","nan","nan","代理商反馈","张凯","2021-06-14 13:28:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[526,"已完结","2021-06-14 15:35:00","北京-昌平-王刚","PK5001A100000286 PK5001A100000486","姚立国17645871477","用户抱怨","BY_交互友好性差","nan","代理商反馈","续租的时候续到同一块电池上面了","2021-06-14 15:35:00","重新续另一块电池","其他","nan","nan","nan","平台","缺少租期管理功能","nan","nan","nan","nan"]
[527,"已完结","2021-06-30 07:25:31","北京-通州-李兵兵","MGMCLN750N215N094","陈文凯(租) 13301280935","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","电池充不进去电，小程序上老是显示充不满。代理商要求更换电池","2021-06-30 07:25:31","更换电池","席志强","nan","nan","【20210925】充电截止4.18V，放电末端压差较大，达360mV","产品质量","充电器电压与电池不匹配","2021-09-25 00:58:00","nan","nan","nan"]
[528,"已完结","2021-06-16 10:07:00","北京-海淀-李明桦","PK504B00100004087","nan","解锁","nan","nan","代理商反馈","客户要求开一下电池","2021-06-16 10:07:00","nan","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[529,"已完结","2021-06-16 15:21:58","北京-通州-张楠","PK504B10100004395","张成龙13123479999","退租","nan","nan","代理商反馈","骑手不干了","2021-06-16 15:21:58","归还电池  退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[530,"已完结","2021-06-16 14:55:57","北京-朝阳-梁先桂","PK500A20100000748","nan","返款","nan","nan","代理商反馈","同一个月两组续租，需要返款","2021-06-16 14:55:57","返款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[531,"已完结","2021-06-16 17:29:00","北京-海淀-李明桦","PK504B00100004149","nan","代理商抱怨","SH_电池外观损坏","nan","代理商反馈","电池一直响","2021-06-16 17:29:00","联系春燕回收处理，单体脱焊","席志强","nan","nan","nan","产品质量","电压脱焊","2021-09-23 01:07:00","nan","已返厂","2021-07-12 00:00:00"]
[532,"已完结","2021-06-17 11:03:01","北京-昌平-王刚","PK504B10100004346","王宏涛18340915851","退租","nan","nan","代理商反馈","骑手不干了，退租","2021-06-17 11:03:01","归还电池  退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[533,"已完结","2021-06-17 11:03:29","北京-昌平-王刚","PK504B10100004394","王宏涛18340915851","退租","nan","nan","代理商反馈","骑手不干了，退租","2021-06-17 11:03:29","归还电池  退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[534,"已完结","2021-06-17 13:15:00","北京-朝阳-张朝华","PK50001A100000610","包明燕17703200137","退租","nan","nan","代理商反馈","骑手不干了，退租","2021-06-17 13:15:00","归还电池  退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[535,"已完结","2021-06-17 16:48:00","北京-吴小刚","PK500A20100000831","刘燕涛15031054737","用户抱怨","BY_不能充电","nan","代理商反馈","nan","2021-06-17 16:48:00","客户反应高温充不上电，需要更换电池","盛晓佳","nan","nan","【20210923】从6月10号开始，单体4温度明显高于其他，电池报过温故障","产品质量","温度脱焊","2021-09-23 08:32:00","nan","已返厂","2021-08-30 00:00:00"]
[536,"已完结","2021-06-17 17:26:00","北京-昌平-冯朝旭","PK50001A100000098","nan","返款","nan","nan","代理商反馈","nan","2021-06-17 17:26:00","客户要求退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[539,"已完结","2021-06-18 10:30:00","北京-通州-张楠","PK50001A100000502","13504929677高承刚","退租","nan","退租","代理商反馈","骑手高承刚 更换6060电池类型，6040退租","2021-06-18 10:30:00","6040退租","席志强","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[540,"已完结","2021-06-18 13:07:27","北京-朝阳-梁先桂","PK504B10100004403","15501262955 徐汝有","退租","nan","退租","代理商反馈","骑手徐汝有更换7255电池","2021-06-18 13:07:27","4403归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[541,"已完结","2021-06-18 16:00:00","北京-朝阳-尹群召","PK504B00100004151","17600329557 施立煊","退租","nan","退租","代理商反馈","4151退租","2021-06-18 16:00:00","退租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[542,"已完结","2021-06-18 16:36:00","北京-昌平-杨工","PK504B10100004481","17536200686 闫燕奇","退租","nan","退租","代理商反馈","闫燕奇 4481退租","2021-06-18 16:36:00","归还电池","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[543,"已完结","2021-06-18 17:23:00","北京-朝阳-梁先桂","PK50001A100000441","宋英五   15010849663              \\n', 'type': 'text'}, {","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","没电了，0441换成0046","2021-06-18 17:23:00","更换电池","席志强","nan","nan","【20210923】6月17号晚上没有充电","无问题关闭","用户操作问题","2021-09-23 18:59:00","nan","nan","nan"]
[544,"已完结","2021-06-18 20:50:00","北京-海淀-李明桦","PK504B10100004360","李大为   17710280053              \\n', 'type': 'text'}, {","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","换电池","2021-06-18 20:50:00","更换电池","席志强","nan","nan","【20210923】用户多次将电用光","无问题关闭","用户过于敏感","2021-09-23 19:49:00","nan","nan","nan"]
[545,"已完结","2021-06-18 20:56:00","北京-丰台-陈建培","MGMCLN750N215N017","何水   13051096885              \\n', 'type': 'text'}, {","代理商抱怨","BY_交互友好性差","远程解决（抱怨类）","代理商反馈","扫不了码","2021-06-18 20:56:00","骑手应该是直接微信扫码了，没有进到小程序里面","席志强","nan","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[546,"已处理未完结","2021-06-19 10:31:00","北京-通州-张楠","PK50001A100000429","赵葳   15600787113              \\n', 'type': 'text'}, {","用户抱怨","BY_骑行断电","nan","代理商反馈","客户说骑着车突然断电，而且灯都不亮了","2021-06-19 10:31:00","客户说先去看一下电瓶车有没有问题，再排除是不是需要更换电池","盛晓佳","nan","nan","【20210923】查询6月17号-6月20号数据，未发现骑行断电数据。但是电池充满电之后MOS全部断开，原因未知 【20211008】MOS断开是因为检测不到互锁，需要测试是否充电结束后，连接线插着也会检测不到互锁","产品质量","未知原因","nan","nan","nan","nan"]
[547,"已完结","2021-06-19 14:09:00","北京-房山-李猛","MGMCLN750N215N120","13297520712 马耀坤","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","客户要求换电池，帮忙倒一下订单，更换为MGMCLN750N215N075","2021-06-19 14:09:00","倒了订单","盛晓佳","nan","nan","【20210923】接插件损坏","产品质量","接插件损坏","2021-09-23 22:48:00","nan","已返厂","2021-06-22 00:00:00"]
[548,"已完结","2021-06-19 14:09:00","北京-海淀-姜成久","MGMCLN750N215N090","苗伟峰   15810613329              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","要求退租，理由不干了","2021-06-19 14:37:00","发给了建华退租，需要手动填写","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[549,"已完结","2021-06-19 14:38:00","北京-通州-张楠","PK504B00100004079","邱少华   15011137630          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","到期退租","2021-06-19 14:38:00","没法点退租，已经发给建华","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[550,"已完结","2021-06-30 08:25:31","北京-大兴-楚海涛","PK504B00100004190","李来富18611201932","用户抱怨","BY_充不满电","nan","代理商反馈","电池老是充不满电，使用充电器原来4个小时就充满了，现在8个小时都充不满","2021-06-30 08:25:31","建议用户先去站点更换电池使用","席志强","nan","nan","【20210925】电池正常，充电器问题，总是充到70%左右停止","产品质量","充电器问题","2021-09-25 00:47:00","nan","nan","nan"]
[551,"已完结","2021-06-19 15:35:00","北京-昌平-王少树","PK504B10100004347","刘金平   15002234062          \\n', 'type': 'text'}, {","用户抱怨","BY_续航不足","nan","代理商反馈","客户反应4347实用公里数没达到要求","2021-06-19 15:35:00","nan","盛晓佳","nan","nan","【20210923】电池SOH和一致性良好","无问题关闭","用户车辆问题","2021-09-23 23:11:00","nan","nan","nan"]
[552,"已完结","2021-06-19 18:36:00","北京-海淀-李明桦","PK504B10100004456","李大为   17710280053          \\n', 'type': 'text'}, {","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","客户要求换电池","2021-06-19 18:36:00","换电池PK504B00100004062","盛晓佳","nan","nan","【20210923】6月18号单体1-单体3电压都异常，疑似断线","产品质量","电压采样断线","2021-09-23 23:18:00","nan","nan","nan"]
[553,"已完结","2021-06-20 08:46:00","北京-昌平-刘光辉","UD02030118B4C0013","闫振平   18830303038          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","超期退租","2021-06-20 08:46:00","归还电池 退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[554,"已完结","2021-06-20 11:39:06","北京-朝阳-梁先桂","PK50001A100000450","周恒   17601417953              \\n', 'type': 'text'}, {","返款","nan","nan","代理商反馈","同一个月续租两组，需要返款","2021-06-20 11:39:06","已返。骑手后续想换7255电池，已返款的李海江在跟进处理","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[555,"已完结","2021-06-20 11:50:34","北京-昌平-杨工","PK504B10100004350","王雨   13611011302          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","换7255电池","2021-06-20 11:50:34","退剩余天数租金，归还电池退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[556,"已完结","2021-06-20 11:55:00","北京-昌平-杨工","PK504B10100004426","王雨   13611011302          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","换7255电池","2021-06-20 11:55:00","退剩余天数租金，归还电池退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[557,"已完结","2021-06-20 13:05:53","北京-昌平-冯朝旭","PK504B00100004054","赵纪洲   17645149435          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","退租，骑手回老家，下个月回来再租","2021-06-20 13:05:53","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[558,"已完结","2021-06-20 14:32:41","北京-朝阳-梁先桂","PK50001A100000450","周恒   17601417953          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","两组6040的更换一组7250","2021-06-20 14:32:41","6040退租，骑手再重下单7250的","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[559,"已完结","2021-06-20 14:32:41","北京-朝阳-梁先桂","PK50001A100000125","周恒   17601417953          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","两组6040的更换一组7250","2021-06-20 14:32:41","6040退租，骑手再重下单7250的","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[560,"已完结","2021-06-20 14:57:35","北京-朝阳-梁先桂","PK50001A100000319","李洪伟   15845352246          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-20 14:57:35","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[561,"已完结","2021-06-20 15:25:35","北京-朝阳-梁先桂","PK50001A100000561","独小义   18210673340              \\n', 'type': 'text'}, {","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商反馈0561充不进去电，换电池","2021-06-20 15:25:35","更换电池","席志强","nan","nan","【20210923】6月20号14:28-14:30，无故障码，MOS全断开 【20211008】MOS全断开是检测不到互锁，此时应该用户已经到代理商处把电池拿下来了；未见不能充电数据，每天都充电，用户应该是20号用的电量不够了才来换的","无问题关闭","用户操作问题","2021-10-08 21:26:00","nan","nan","nan"]
[562,"已完结","2021-06-20 21:25:02","北京-朝阳-尹群召","PK504B00100004098","叶长青   13691021972              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-20 21:25:02","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[563,"已完结","2021-06-21 08:46:00","北京-昌平-王刚","PK50001A100000396","王勇   17778157687              \\n', 'type': 'text'}, {","咨询","nan","nan","代理商反馈","电池丢了，骑手找不到了","2021-06-21 08:46:00","查找电池定位，先让骑手根据定位找，如果找不到报警，这边介入处理","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[564,"已完结","2021-06-21 09:16:28","北京-海淀-李明桦","PK500A20100000788","邓全志   13942914442          \\n', 'type': 'text'}, {","返款","nan","nan","代理商反馈","租了两块6040，返款81","2021-06-21 09:16:28","返款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[565,"已完结","2021-06-21 15:34:24","北京-昌平-石海平","PK500A20100000734","张广华   15810814801          \\n', 'type': 'text'}, {","返款","nan","nan","代理商反馈","租了两块6040，返款81","2021-06-21 15:34:24","返款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[566,"已完结","2021-06-21 16:11:22","北京-朝阳-梁先桂","MGMCLN750N215H015","秦毅军   13611045269              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","骑手做的不好，不干了","2021-06-21 16:11:22","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[567,"已完结","2021-06-21 18:32:58","北京-昌平-冯朝旭","PK50001A100000505","nan","返款","nan","nan","代理商反馈","租了两块6040，返款81","2021-06-21 18:32:58","返款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[568,"已完结","2021-06-21 06:35:58","北京-通州-张楠","PK504B00100004260","姜亦凯   13683529307              \\n', 'type': 'text'}, {","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","换电池","2021-06-21 06:35:58","更换电池","席志强","nan","nan","【20210923】6月18号，6月20号和6月21号都出现过压故障；单体1号电压异常高","产品质量","电压脱焊","2021-09-23 23:46:00","nan","nan","nan"]
[569,"已完结","2021-06-22 09:16:40","北京-海淀-李明桦","UD02030118B4C0025","常占杰   15075983092              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-22 09:16:40","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[570,"已完结","2021-06-22 10:19:09","北京-房山-李猛","MGMCLN750N215N108","马耀坤13297520712","用户抱怨","SH_电池外观损坏","换电池【同类】","代理商反馈","充电口坏了，更换电池","2021-06-22 10:19:09","更换电池","席志强","nan","nan","nan","产品质量","充电口损坏","2021-09-23 23:33:00","nan","已返厂","2021-06-22 00:00:00"]
[571,"已完结","2021-06-22 10:51:46","北京-通州-柴剑波","PK504B00100004017","王泽峰   13683339152              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","回老家，来了再续","2021-06-22 10:51:46","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[572,"已完结","2021-06-22 11:00:58","北京-通州-柴剑波","PK504B00100004146","李泰洋   17812207291              \\n', 'type': 'text'}, {","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","放不了电，换电池","2021-06-22 11:00:58","更换电池","席志强","nan","nan","nan","产品质量","电压采样断线","2021-09-23 23:33:00","nan","已返厂","2021-07-12 00:00:00"]
[573,"已完结","2021-06-22 11:13:58","北京-骑享-刘站长","PK50001A100000382","黄明辉13381022130","退租","nan","nan","代理商反馈","回老家了","2021-06-22 11:13:58","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[574,"已完结","2021-06-22 13:38:53","北京-朝阳-梁先桂","PK50001A100000649","19930849305 柴娟娟","返款","nan","nan","代理商反馈","租了两块6040，返款81","2021-06-22 13:38:53","返款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[575,"已完结","2021-06-23 00:13:00","北京-朝阳-梁先桂","PK500A20100000853","13716892435常朋举","返款","nan","nan","代理商反馈","租了两块6040，返款81","2021-06-23 00:26:00","返款81","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[576,"已完结","2021-06-22 13:59:21","苏州-王文钰","PK50001A100000356","13179409644 陈永生","咨询","nan","nan","代理商反馈","陈永生电池延长4天租期","2021-06-22 13:59:21","设置租赁5天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[577,"已完结","2021-06-23 09:26:00","北京-昌平-王少树","MGMCLN750N215N201","18612393115 王国立","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","客户要求换电池","2021-06-23 09:26:00","更换电池","盛晓佳","nan","nan","【20210923】用户刚租的电池嫌电少","无问题关闭","用户过于敏感","2021-09-23 23:55:00","nan","nan","nan"]
[578,"已完结","2021-06-23 09:35:00","北京-昌平-王少树","MGMCLN750N215N200","18612393115 王国立","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","客户要求换电池","2021-06-23 09:35:00","更换电池","盛晓佳","nan","nan","【20210923】用户刚换的电池嫌电少","无问题关闭","用户过于敏感","2021-09-23 23:55:00","nan","nan","nan"]
[579,"已完结","2021-06-23 09:35:00","北京-昌平-王少树","MGMCLN750N215N200","18612393115 王国立","咨询","nan","nan","代理商反馈","客户咨询在哪租的在哪里更换","2021-06-23 09:35:00","咨询","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[580,"已完结","2021-06-23 09:15:00","北京-昌平-石海平","MGMCLN750N215N099","18331867838 侯向烽","咨询","nan","nan","代理商反馈","客户拉新返现","2021-06-23 09:15:00","客户拉新返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[581,"已完结","2021-06-23 09:45:00","北京-昌平-石海平","MGMCLN750N215N153","18531066626 邓世杰","咨询","nan","nan","代理商反馈","客户拉新返现","2021-06-23 09:15:00","客户拉新返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[582,"已完结","2021-06-23 09:15:00","北京-昌平-石海平","MGMCLN750N215N137","18737690449 蔡永浩","咨询","nan","nan","代理商反馈","客户拉新返现","2021-06-23 09:45:00","客户拉新返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[657,"已完结","2021-06-26 15:10:00","北京-朝阳-梁先桂","PK504B00100004281","周宇阳13681167527","用户抱怨","nan","换电池【同类】","代理商反馈","代理商要求更换电池","2021-06-26 15:10:00","已更换","盛晓佳","nan","nan","【20210924】用户6月25号晚上没有充电，导致电量不够用","无问题关闭","用户操作问题","2021-09-24 23:57:00","nan","nan","nan"]
[658,"已完结","2021-06-26 15:24:00","北京-海淀-李明桦","MGMCLN750N215I016","nan","返款","nan","nan","代理商反馈","客户拉新返现","2021-06-26 15:24:00","返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[660,"已完结","2021-06-26 15:38:00","北京-海淀-李明桦","PK504B10100004370","豆海龙17329302243","退租","nan","nan","代理商反馈","代理商说骑手回老家需要退租","2021-06-26 15:38:00","退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[661,"已完结","2021-06-26 15:51:00","北京-房山-李猛","MGMCLN750N215N040","马耀坤13297520712","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商要求更换电池","2021-06-26 15:51:00","已更换","盛晓佳","nan","nan","【20210924】6月25号，剩20%电，跑了120公里，电池没有问题","无问题关闭","用户过于敏感","2021-09-24 23:58:00","nan","nan","nan"]
[662,"已完结","2021-06-26 20:07:00","北京-海淀-姜成久","MGMCLN750N215N025","张稳当18321625090","用户抱怨","BY_不能充电","换电池【不同类】","代理商反馈","代理商把7255的电池换成6060","2021-06-26 20:07:00","先退了7255的电池，然后客户租好了6060后给客户返了租金","盛晓佳","nan","nan","【20210924】用户没地方充电，说是充电桩充不了电，要退7255的，再租6060的。","无问题关闭","用户环境问题","2021-09-24 23:34:00","nan","nan","nan"]
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[665,"已完结","2021-06-27 10:48:43","北京-顺义-武晋杰","MGMCLN750N215I108","18310033374 苏玉楼","退租","nan","nan","代理商反馈","到期退租","2021-06-27 10:48:43","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[668,"已完结","2021-06-27 14:06:07","北京-顺义-梁雪耀","MGMCLN750N215I125","13126884907 王永超","用户抱怨","nan","换电池【同类】","代理商反馈","代理商要求更换电池","2021-06-27 14:06:07","更换电池","其他","nan","nan","【20210925】用户没有充电，导致电量不够","无问题关闭","用户操作问题","2021-09-25 00:01:00","nan","nan","nan"]
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[670,"已完结","2021-06-27 14:56:28","北京-昌平-刘光辉","MGMCLN750N215N110","nan","返款","nan","nan","代理商反馈","孟子薇推荐新人刘奇下单，推荐人奖励未发放","2021-06-27 14:56:28","联系畅哥处理，田姐返款。客户续租订单未支付可能判断上有影响，已经修复了一个版本，后面应该没这个问题了","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[671,"已完结","2021-06-27 16:11:38","北京-通州-张楠","PK504B00100004055","张柏龙   17600563057              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","骑手回老家了","2021-06-27 16:11:38","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[672,"已完结","2021-06-27 17:08:52","北京-昌平-王刚","PK504B10100004480","蔡国涛   18641901370              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","骑手不用了，退租","2021-06-27 17:08:52","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[673,"已完结","2021-06-27 17:08:52","北京-昌平-王刚","PK504B10100004413","蔡国涛   18641901370              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","骑手不用了，退租","2021-06-27 17:08:52","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[674,"已完结","2021-06-27 18:06:24","北京-骑享-直营","PK50001A100000321","nan","返款","nan","nan","代理商反馈","6040租了两组，返款81","2021-06-27 18:06:24","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[675,"已完结","2021-06-27 19:36:36","北京-通州-张楠","PK504B00100004258","陶国兵   18911261863          \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-27 19:36:36","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[676,"已完结","2021-06-27 19:40:10","北京-通州-张楠","PK50001A100000619","nan","返款","nan","nan","代理商反馈","6040租了两组，返款81","2021-06-27 19:40:10","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[677,"已完结","2021-06-27 21:02:38","北京-通州-张楠","PK50001A100000643","王胜利   13884159978              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-27 21:02:38","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[678,"已完结","2021-06-27 21:02:38","北京-通州-张楠","PK50001A100000498","王胜利   13884159978              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","到期退租","2021-06-27 21:02:38","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[679,"已完结","2021-06-28 09:23:35","北京-朝阳-尹群召","PK504B00100004147","邢永鹏   13381062554              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手不做了，退租","2021-06-28 09:23:35","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[680,"已完结","2021-06-28 10:04:48","天津-南开-铁塔-朱浩晟","PK50001A100000703","nan","咨询","nan","nan","代理商反馈","解绑手机号13269133309，不在那里工作了","2021-06-28 10:04:48","解绑手机","其他","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[681,"已完结","2021-06-28 11:21:25","北京-昌平-杨工","UD02030118B4C0081","nan","解锁","JS_解锁","nan","代理商反馈","超期锁定，开通","2021-06-28 11:21:25","解锁","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[682,"已完结","2021-06-28 11:40:51","北京-海淀-李明桦","PK504B10100004361","韩群13691259809","用户抱怨","BY_不能放电","nan","代理商反馈","电池不放电","2021-06-28 11:40:51","电池没问题，是用户忘记按开关了","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-09-25 00:05:00","nan","nan","nan"]
[683,"已完结","2021-06-28 11:46:12","北京-昌平-杨工","PK504B10100004422","陈晓龙   18910959501              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","住处不让充电，骑手搬走了","2021-06-28 11:46:12","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[684,"已完结","2021-06-28 14:12:14","北京-朝阳-梁先桂","PK50001A100000450","独小义18210673340","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池没电了，更换下","2021-06-28 14:12:14","更换电池","席志强","nan","nan","【20210925】用户通常下午2:00-3:00用光电，推测另外一块电池电不够才来更换的","无问题关闭","用户操作问题","2021-09-25 00:12:00","nan","nan","nan"]
[685,"已完结","2021-06-28 15:00:16","北京-海淀-李明桦","PK504B10100004365","李大为   17710280053              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","李大为到期退租","2021-06-28 15:00:16","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[686,"已完结","2021-06-28 15:00:16","北京-海淀-李明桦","PK504B10100004362","李大为   17710280053              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","李大为到期退租","2021-06-28 15:00:16","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[687,"已完结","2021-06-28 15:00:16","北京-海淀-李明桦","PK504B10100004307","李大为   17710280053              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","李大为到期退租","2021-06-28 15:00:16","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[688,"已完结","2021-06-28 15:00:16","北京-海淀-李明桦","PK504B00100004162","李大为   17710280053              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","李大为到期退租","2021-06-28 15:00:16","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[691,"已完结","2021-06-29 13:12:13","北京-昌平-王少树","PK504B10100004391","李佳18500420115","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","骑手觉得这几天车子跑不远，代理商要求换一块电池","2021-06-29 13:12:13","更换电池","席志强","nan","nan","【20210925】一周里程计算，平均满电里程130公里以上","无问题关闭","用户感知过于敏感","2021-09-25 00:46:00","nan","nan","nan"]
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[693,"已完结","2021-06-29 14:18:18","北京-骑享-直营","PK50001A100000599","陈超13073103474","退租","TZ_用户不再从事该行业","nan","代理商反馈","陈超退租，新买的国标车放不下6040，而且速度太慢了","2021-06-29 14:18:18","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[694,"已完结","2021-06-29 14:18:18","北京-骑享-直营","PK50001A100000226","陈超13073103474","退租","TZ_用户不再从事该行业","nan","代理商反馈","陈超退租，新买的国标车放不下6040，而且速度太慢了","2021-06-29 14:18:18","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[695,"已完结","2021-06-29 16:41:59","北京-海淀-李明桦","PK504B10100004342","张黎明   13099112724              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手买电池了，退租","2021-06-29 16:41:59","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[696,"已完结","2021-07-01 11:32:00","北京-昌平-石海平","MGMCLN750N215N220","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 11:32:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[697,"已完结","2021-07-01 11:37:00","北京-顺义-吴小刚","MGMCLN750N215N227","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 11:37:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[698,"已完结","2021-07-01 11:57:00","北京-昌平-王少树","MGMCLN750N215N193","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 11:57:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[699,"已完结","2021-07-01 13:18:00","北京-昌平-刘光辉","UD02030118B4C0028","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 13:18:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[700,"已完结","2021-07-01 13:18:00","北京-骑享-直营","PK50001A100000326","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 13:18:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[701,"已完结","2021-07-01 08:36:00","北京-通州-张楠","MGMCLN750N215N030","王磊   15533147128          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说需要退租，骑手着急回家","2021-07-01 08:36:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[702,"已完结","2021-07-01 11:50:00","北京-通州-张楠","MGMCLN750N215N160","19803378258蔡燕兰","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说需要退租，骑手不干了","2021-07-01 11:50:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[703,"已完结","2021-07-01 12:44:00","北京-昌平-杨工","PK504B10100004439","13333051535彭良稳","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说需要退租，骑手因病回家不干了","2021-07-01 12:44:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[704,"已完结","2021-07-01 12:44:00","北京-朝阳-梁先桂","PK504B00100004009","13329456869 吴红双","用户抱怨","BY_续航不足","nan","代理商反馈","代理商说骑手反应24%的电跑不了15公里，需要联系骑手解释","2021-07-01 12:44:00","已通知建华，建华已联系骑手做好相关解释","盛晓佳","nan","nan","【20210926】SOC相差10%","产品质量","模组耗电不一致","2021-09-26 16:58:00","nan","nan","nan"]
[705,"已完结","2021-07-01 10:24:00","苏州-兴吴-陈国明","PK504B00100004269","董小强   18215251770              \\n', 'type': 'text'}, {","用户抱怨","BY_续航不足","nan","代理商反馈","代理商反应骑手说电池只能跑50到60公里","2021-07-01 10:24:00","建华解释说他可能是个新手，看的是跑单软件上的里程，你可以跟他说一下，那个上面统计的里程是不准确的，那个软件上只统计送单的里程，其他的里程比如取单的里程是不会统计在上面的。","盛晓佳","nan","nan","【20210926】用户新手，看的跑单软件里程","无问题关闭","用户无法准确获知里程","2021-09-26 17:03:00","nan","nan","nan"]
[706,"已完结","2021-07-01 13:55:00","其他-备注中标明","PK504B10100004358","姜晓明   17717195053              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说客户多出一块电池需要退租","2021-07-01 13:55:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[707,"已完结","2021-07-01 14:29:00","北京-昌平-杨工","MGMCLN750N215I086","nan","解锁","JS_解锁","nan","代理商反馈","代理商说需要解锁电池","2021-07-01 14:29:00","已解锁","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[708,"已完结","2021-07-01 14:57:00","北京-大兴-楚海涛","PK50001A100000702","王志家15901302187","代理商抱怨","BY_交互友好性差","nan","代理商反馈","代理商要求0702换0594，系统操作说该站点无订单需要的电池","2021-07-01 14:57:00","已通知建华，建华联系了刘畅，因为电池被人调动过不在一家店，现在把电池调换回来了就可以操作更换电池了。","盛晓佳","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-26 17:05:00","nan","nan","nan"]
[709,"已完结","2021-07-01 15:34:00","北京-昌平-石海平","MGMCLN750N215N156","骆鸿林17521081752","用户抱怨","BY_不能充电","nan","代理商反馈","代理商要求N156换成N281，因为N156充不上电了","2021-07-01 15:34:00","已更换电池","盛晓佳","nan","nan","【20210926】品字头接线柱脱落","产品质量","接插件损坏","2021-09-26 17:23:00","nan","已返厂","2021-07-27 00:00:00"]
[710,"已完结","2021-07-01 15:35:00","北京-海淀-李明桦","MGMCLN750N215N215","王晓民   15617999888              \\n', 'type': 'text'}, {","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈里程不足，后台数据查询充满从96%跑至20%，跑了104公里；用户反馈剩余20%电只能跑10公里，因为他的送单商圈比较大，所以后面不敢跑了。数据查询6月21日晚剩余20%电确实里程不多，SOC发生了跳变。","2021-07-01 15:35:00","待供应商解决2问题：1）充电不满；2）底端SOC跳变","盛晓佳","nan","nan","【20210926】SOC由于OCV修正，常出现不准","产品质量","SOC估算偏差","2021-09-26 17:16:00","nan","nan","nan"]
[711,"已完结","2021-07-01 15:35:00","北京-朝阳-梁先桂","PK504B00100004009","13329456869吴红双","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈剩24%的电15公里都跑不了。后台数据查询属实，6月30日晚22：00左右开始跑，SOC还剩16%时突然断电了。","2021-07-01 15:35:00","待供应商解决断电原因分析及更改方案。","盛晓佳","nan","nan","【20210926】电芯差异大，导致SOC估算偏差","产品质量","模组耗电不一致","2021-09-26 17:20:00","nan","nan","nan"]
[712,"已完结","2021-07-01 14:58:00","北京-昌平-孟红祥","MGMCLN750N215N078","nan","返款","FK_返款","nan","代理商反馈","MGMCLN750N215N160","2021-07-01 14:58:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[713,"已完结","2021-07-01 15:53:00","北京-朝阳-梁先桂","PK504B00100004268","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 15:53:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[714,"已完结","2021-07-01 15:53:00","北京-朝阳-梁先桂","PK50001A100000483","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 15:53:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[715,"已完结","2021-07-01 17:03:00","北京-通州-张楠","PK50001A100000602","卢鹏飞17611102501  \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说到期需要退租，联系骑手说是不骑了，就退了","2021-07-01 17:03:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[716,"已完结","2021-07-01 17:46:00","北京-昌平-刘光辉","PK50001A100000382","黄明辉   13381022130              \\n', 'type': 'text'}, {","咨询","TZ_用户不再从事该行业","nan","代理商反馈","客户反应之前退租了，现在还是显示超时11天","2021-07-01 17:46:00","是当时配合有问题。押金已经退了但是没点退租，核实下来电池已经点了归还了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[717,"已完结","2021-07-01 17:55:00","北京-朝阳-梁先桂","PK504B00100004137","高浩东13810847288","用户抱怨","BY_续航不足","nan","代理商反馈","4137换成4286，因为没电了","2021-07-01 17:55:00","已更换电池","盛晓佳","nan","nan","【20210926】SOC相差6%","产品质量","模组耗电不一致","2021-09-26 17:48:00","nan","nan","nan"]
[718,"已完结","2021-07-01 17:39:00","北京-通州-张楠","MGMCLN750N215N160","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-01 17:39:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[719,"已完结","2021-07-02 07:11:00","北京-朝阳-梁先桂","PK50001A100000336","nan","返款","FK_返款","nan","代理商反馈","两组续租返款","2021-07-02 08:29:00","返款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[720,"已完结","2021-07-02 08:33:00","北京-通州-张楠","PK50001A100000429","赵葳   15600787113              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说需要退租，骑手不干了","2021-07-02 08:33:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[721,"已完结","2021-07-02 08:33:00","北京-通州-张楠","PK50001A100000469","赵葳   15600787113              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商说需要退租，骑手不干了","2021-07-02 08:33:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[722,"已完结","2021-07-02 09:44:00","北京-房山-李猛","MGMCLN750N215N226","周红军13718396537","咨询","nan","nan","代理商反馈","N226换成N252，电池充电孔有点进水，给骑手换一组","2021-07-02 09:44:00","已更换电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[723,"已完结","2021-07-02 09:24:00","北京-朝阳-尹群召","PK504B00100004077","王建中   13641189599              \\n', 'type': 'text'}, {","用户抱怨","BY_骑行断电","nan","代理商反馈","代理商说开不了机，电池加油门就跳了","2021-07-02 09:24:00","已告知是开关接触不好，给客户换一块使用；4077换4151","盛晓佳","nan","nan","【20210926】SOC相差26%","产品质量","模组耗电不一致","2021-09-26 18:01:00","nan","已返厂","2021-08-30 00:00:00"]
[724,"已完结","2021-06-30 10:32:29","北京-朝阳-梁先桂","PK50001A100000624","nan","返款","nan","nan","代理商反馈","租两组6040，返款81","2021-06-30 10:32:29","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[725,"已完结","2021-07-02 09:27:00","其他-备注中标明","PK504B00100004269","董小强18215251770","用户抱怨","BY_续航不足","nan","代理商反馈","4269换3140，客户反馈跑不远","2021-07-02 09:27:00","电池已更换","盛晓佳","nan","nan","nan","产品质量","模组耗电不一致","2021-09-26 18:04:00","nan","nan","nan"]
[726,"已完结","2021-07-02 10:47:00","北京-海淀-李明桦","PK504B10100004359","苗青启   15011326388          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","客户说用不了那么多电池先退租，有需要再租","2021-07-02 10:47:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[727,"已完结","2021-07-02 10:47:00","北京-海淀-李明桦","PK504B10100004336","苗青启   15011326388          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","客户说用不了那么多电池先退租，有需要再租","2021-07-02 10:47:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[728,"已完结","2021-07-02 10:47:00","北京-海淀-李明桦","PK504B10100004380","苗青启   15011326388          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","客户说用不了那么多电池先退租，有需要再租","2021-07-02 10:47:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[729,"已完结","2021-07-02 10:47:00","北京-海淀-李明桦","PK504B10100004469","苗青启   15011326388          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","客户说用不了那么多电池先退租，有需要再租","2021-07-02 10:47:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[730,"已完结","2021-07-02 10:47:00","北京-海淀-李明桦","PK504B10100004379","苗青启   15011326388          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","客户说用不了那么多电池先退租，有需要再租","2021-07-02 10:47:00","已退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[731,"已完结","2021-07-02 12:02:00","北京-海淀-李明桦","PK504B10100004379","苗青启   15011326388          \\n', 'type': 'text'}, {","咨询","FK_返款","nan","代理商反馈","客户咨询拉新返现的活动","2021-07-02 12:02:00","给客户介绍了拉新返现的具体内容","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[732,"已完结","2021-07-02 10:31:00","北京-海淀-李明桦","PK504B10100004399","nan","返款","FK_返款","nan","代理商反馈","客户拉新返现","2021-07-02 10:31:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[786,"已完结","2021-07-04 10:21:32","北京-昌平-王少树","PK504B10100004324","刘宇航   18632713967              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","nan","到期退租","2021-07-04 10:21:32","归还电池，退押金。联系骑手说6060太小，要换7250的","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[795,"已完结","2021-07-04 15:34:20","北京-昌平-石海平","MGMCLN750N215N259","nan","返款","FK_返款","nan","nan","下单用户奖励","2021-07-04 15:34:20","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[799,"已完结","2021-07-04 15:41:44","北京-朝阳-梁先桂","UD02030118B4C0032","赵峻峰   15231547668              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","nan","赵峻峰 15231547668退租，不够用，换电池套餐","2021-07-04 15:41:44","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[800,"已完结","2021-07-04 15:46:21","北京-房山-李猛","MGMCLN750N215N049","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 15:46:21","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[801,"已完结","2021-07-04 16:30:39","北京-昌平-杨工","MGMCLN750N215I069","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 16:30:39","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[802,"已完结","2021-07-04 16:31:31","北京-丰台-陈建培","MGMCLN750N215N263","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 16:31:31","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[803,"已完结","2021-07-04 16:50:57","其他-备注中标明","MGMCLN750N215N044","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 16:50:57","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[805,"已完结","2021-07-04 17:29:29","其他-备注中标明","PK504B10100003149","朱发祥   18550897603          \\n', 'type': 'text'}, {","用户抱怨","SH_电池外观损坏","nan","nan","充电口烧了","2021-07-04 17:29:29","先给用户更换一个用，同时告知 这个充电口烧掉如果是人为损坏是要赔偿的，很可能骑手车上连接线的接插口有问题~换电池的时候，最好检查一遍~","席志强","nan","nan","nan","产品质量","接插件损坏","2021-09-26 20:05:00","nan","已返厂","2021-08-25 00:00:00"]
[806,"已完结","2021-07-04 17:19:23","北京-昌平-刘光辉","MGMCLN750N215N282","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 17:19:23","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[808,"已完结","2021-07-04 18:00:05","北京-昌平-刘光辉","MGMCLN750N215N253","聂英伟   15709681158              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","nan","刚租，和车子不匹配","2021-07-04 18:00:05","退押金，退租金，扣掉返现100","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[810,"已完结","2021-07-04 20:03:56","北京-通州-柴剑波","MGMCLN750N215N004","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 20:03:56","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[812,"已完结","2021-07-04 20:06:01","北京-房山-李猛","MGMCLN750N215N287","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-04 20:06:01","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[813,"已完结","2021-07-04 20:06:35","北京-房山-李猛","MGMCLN750N215N049","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-04 20:06:35","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[814,"已完结","2021-07-04 20:07:06","北京-大兴-楚海涛","PK504B00100004174","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-04 20:07:06","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[815,"已完结","2021-07-04 19:58:33","其他-备注中标明","PK504B10100004398","李向东18899629373","用户抱怨","BY_续航不足","nan","nan","代理商反馈电池坏的，用户跑了十几单七十公里左右就没有电了，需要更换","2021-07-04 19:58:33","技术群反馈是压差大，更换电池","席志强","nan","nan","【20210926】运维技术问题分析不准确，电池没问题，不应返厂","无问题关闭","用户感知过于敏感","2021-09-26 21:26:00","nan","已返厂","2021-08-30 00:00:00"]
[816,"已完结","2021-07-04 20:27:07","北京-房山-李猛","MGMCLN750N215N136","李佳15297561001","用户抱怨","BY_续航不足","nan","nan","骑手反馈电池跑不远，代理商要求更换","2021-07-04 20:27:07","更换电池，已反馈技术群测算里程","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-26 20:13:00","nan","nan","nan"]
[817,"已完结","2021-07-04 22:06:23","北京-昌平-杨工","PK50001A100000206","张全   13333119805              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","nan","到期退租，骑手回老家一段时间","2021-07-04 22:06:23","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[818,"已完结","2021-07-04 22:21:23","北京-大兴-楚海涛","MGMCLN750N215I002","13664805520白永财","用户抱怨","BY_电池离线问题","nan","nan","信号差，待返厂","2021-07-04 22:21:23","信号差，待返厂","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-26 20:14:00","nan","nan","nan"]
[819,"已完结","2021-07-05 08:44:05","北京-通州-李兵兵","MGMCLN750N215N262","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 08:44:05","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[821,"已完结","2021-07-05 08:47:29","北京-昌平-刘光辉","UD02030118B4C0045","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-05 08:47:29","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[822,"已完结","2021-07-05 09:00:00","北京-大兴-楚海涛","PK504B00100004190","李来富   18611201932              \\n', 'type': 'text'}, {","用户抱怨","BY_充不满电","nan","nan","充电桩充4个小时才充了18%的电，怀疑是充电桩跳匝了","2021-07-05 09:00:00","反馈技术群，开始是8A 后面是3A，充电桩限流了。8点半 -10点半就充了两个小时就跳匝了，是充电桩的问题","席志强","nan","nan","nan","环境限制","充电桩限制功率","2021-09-26 20:15:00","nan","nan","nan"]
[823,"已完结","2021-07-05 09:58:52","北京-朝阳-梁先桂","MGMCLN750N215N194","nan","返款","FK_返款","nan","nan","下单用户奖励","2021-07-05 09:58:52","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[824,"已完结","2021-07-05 09:59:30","北京-朝阳-梁先桂","MGMCLN750N215H009","nan","返款","FK_返款","nan","nan","推广用户奖励","2021-07-05 09:59:30","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[826,"已完结","2021-07-05 12:22:17","北京-海淀-李明桦","MGMCLN750N215N251","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 12:22:17","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[827,"已完结","2021-07-05 12:22:26","北京-海淀-李明桦","MGMCLN750N215N275","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 12:22:26","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[828,"已完结","2021-07-05 12:22:36","北京-海淀-李明桦","MGMCLN750N215N236","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 12:22:36","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[829,"已完结","2021-07-05 12:22:42","北京-海淀-李明桦","PK504B00100004002","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 12:22:42","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[830,"已完结","2021-07-05 12:23:18","北京-大兴-楚海涛","PK504B00100004174","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-05 12:23:18","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[831,"已完结","2021-07-05 12:22:47","北京-大兴-楚海涛","MGMCLN750N215I059","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 12:22:47","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[832,"已完结","2021-07-05 13:34:01","北京-通州-李兵兵","MGMCLN750N215N231","nan","退租","TZ_用户不再从事该行业","nan","nan","用户租错电池了，车子不能用。要租6060的","2021-07-05 13:34:01","归还电池，退押金租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[833,"已完结","2021-07-05 13:39:46","北京-大兴-楚海涛","PK504B00100004004","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 13:39:46","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[834,"已完结","2021-07-05 13:39:59","北京-大兴-楚海涛","PK504B00100004174","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-05 13:39:59","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[835,"已完结","2021-07-05 13:54:08","北京-昌平-石海平","MGMCLN750N215N276","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 13:54:08","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[837,"已完结","2021-07-05 14:04:08","苏州-雅迪-卞春雷","PK504B10100004368","nan","退租","TZ_用户不再从事该行业","nan","nan","骑手有事跑不了外卖，先退租","2021-07-05 14:04:08","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[838,"已完结","2021-07-05 14:31:31","北京-房山-李猛","MGMCLN750N215N121","nan","退租","TZ_用户不再从事该行业","nan","nan","到期退租，骑手自己买电池了","2021-07-05 14:31:31","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[839,"已处理未完结","2021-07-05 17:31:03","北京-朝阳-梁先桂","PK500A20100000848","宋辉18810035848","用户抱怨","BY_不能充电","nan","nan","户充电充到51%充电器绿灯，充不进去了~是在家里电源直充的，换电池不愿意换旧的，后台判断为电池存在安全风险，需要回收，更换电池处理","2021-07-05 17:31:03","联系骑手告知情况，去代理商处更换电池，这块电池回收处理","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210926】7月5号12:58，单体2电压偏高，并且突然升高至4.2V导致充电停止","产品质量","未知原因","2021-09-26 21:36:00","nan","已返厂","2021-08-30 00:00:00"]
[840,"已完结","2021-07-05 18:28:29","北京-海淀-李明桦","PK504B10100004399","聂少华15335592630","用户抱怨","BY_续航不足","nan","nan","骑手反馈里程不足，代理商要求查跑了多远","2021-07-05 18:28:29","核实发现骑手昨天没充满，早上开始跑的时候只有36%的电，昨天晚上没充电，前天晚上充满了。这块电池的这两天总的里程是115公里。已告知代理商，代理商要求换电池。","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-09-26 21:29:00","nan","nan","nan"]
[841,"已完结","2021-07-05 18:31:25","北京-海淀-李明桦","MGMCLN750N215N163","nan","退租","TZ_用户不再从事该行业","nan","nan","骑手换工作了","2021-07-05 18:31:25","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[842,"已完结","2021-07-05 18:35:20","北京-房山-李猛","MGMCLN750N215N285","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-05 18:35:20","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[843,"已完结","2021-07-05 15:38:30","北京-房山-李猛","MGMCLN750N215N049","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-05 15:38:30","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[844,"已完结","2021-07-05 20:38:30","北京-通州-柴剑波","MGMCLN750N215N033","武留洋18734789722","用户抱怨","BY_续航不足","nan","nan","反馈跑不远，代理商要求更换.7月21日代理商反应电池跑不远","2021-07-05 20:38:30","更换电池","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","运维","电池 平均里程 117km，在正常范围，电池未见异常。 【20210926】压差正常，充电截至电压正常，目前在代理商处，6/27到7/1该电池处于离线状态","产品质量","信号差","2021-09-26 21:40:00","nan","nan","nan"]
[845,"已完结","2021-07-06 08:32:54","北京-昌平-杨工","PK50001A100000219","nan","返款","FK_返款","nan","nan","租两块6040，返款81","2021-07-06 08:32:54","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[846,"已完结","2021-07-06 08:34:35","北京-大兴-楚海涛","PK50001A100000594","王志家15901302187","用户抱怨","BY_骑行断电","nan","nan","15901302187 王志家  联系用户反馈使用过程中在家里充电直充红绿交替闪烁，充好电骑行过程老断电。1号是充满电但是电池不放电。中间已经换过一次电池了，但是还是不行，还是充电充不进去和骑行老断电的问题，太难用了，要退","2021-07-06 08:34:35","归还电池，退押金","席志强","nan","nan","【20210926】SOC相差30%","产品质量","模组耗电不一致","2021-09-26 22:18:00","nan","nan","nan"]
[847,"已完结","2021-07-06 08:43:10","北京-顺义-梁雪耀","MGMCLN750N215I048","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 08:43:10","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[848,"已完结","2021-07-06 10:21:10","北京-房山-李猛","MGMCLN750N215N136","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 10:21:10","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[849,"已完结","2021-07-06 10:21:15","北京-昌平-石海平","MGMCLN750N215N294","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 10:21:15","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[850,"已完结","2021-07-06 10:22:37","北京-房山-李猛","MGMCLN750N215N049","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-06 10:22:37","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[851,"已完结","2021-07-06 10:21:39","北京-昌平-石海平","MGMCLN750N215N212","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-06 10:21:39","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[852,"已处理未完结","2021-07-06 10:26:48","北京-朝阳-梁先桂","PK50001A100000699","臧新铭18612385921","用户抱怨","BY_骑行断电","nan","nan","反馈电池老断电，一骑就断，已反馈技术群，更换电池","2021-07-06 10:26:48","更换电池","席志强","nan","nan","【20210926】接插件温度高","产品质量","未知原因","nan","nan","已返厂","2021-08-30 00:00:00"]
[853,"已完结","2021-07-06 10:53:50","北京-朝阳-张朝华","MGMCLN750N215N237","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 10:53:50","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[854,"已完结","2021-07-06 11:14:10","北京-昌平-刘光辉","MGMCLN750N215N088","nan","返款","FK_返款","nan","nan","推广用户奖励，徐井达老用户邀请聂英伟（4号下过单）。畅哥说用户之前的奖励已经扣下了，这个订单线下给他好了，还是租的咱们的电池，是换了个代理商。","2021-07-06 11:14:10","联系锦云（田琳婕）登记，线下处理返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[855,"已完结","2021-07-06 11:45:51","其他-备注中标明","nan","nan","返款","FK_返款","nan","nan","\\u2005代理商甯小勇-18362762225推荐的王帅辉（王帅辉的2021-06-30 23:15:30已发放），甯小勇的奖励说是未收到","2021-07-06 11:45:51","联系锦云（田琳婕）登记，线下处理返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[856,"已完结","2021-07-06 11:53:51","北京-通州-张楠","MGMCLN750N215N129","庞秀红15612992662","代理商抱怨","BY_不能放电","nan","nan","电池不放电，代理商说用万用表查了，电压不正常","2021-07-06 11:53:51","反馈技术群，让尝试激活，但是还是放不了电，更换电池","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-26 22:32:00","nan","已返厂","2021-07-27 00:00:00"]
[857,"已完结","2021-07-06 11:55:51","北京-海淀-李明桦","MGMCLN750N215N024","赵平平17731088006","代理商抱怨","BY_不能放电","nan","nan","电池不放电","2021-07-06 11:55:51","反馈技术群，用户怀疑是车的问题，去买车了，代理商又拿了一块电池去给用户送去了，看是不是电池的问题","席志强","nan","nan","【20210926】更换5N273,又换回去了，怀疑是超期锁定的问题，重新设置租赁后可以了 超期锁定后未续租，使用了套餐内的缓冲期","无问题关闭","缺少租期提醒功能","2021-09-26 22:24:00","nan","nan","nan"]
[858,"已完结","2021-07-06 13:05:51","其他-备注中标明","PK504B10100003175","nan","咨询","nan","nan","nan","要租赁，终止试用","2021-07-06 13:05:51","转为零售模式","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[859,"已完结","2021-07-06 13:06:59","北京-通州-刘玉甫","MGMCLN750N215N131","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 13:06:59","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[860,"已完结","2021-07-06 13:09:56","苏州-约哈斯-代理站","PK504B10100003175","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 13:09:56","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[861,"已完结","2021-07-06 13:10:21","苏州-约哈斯-代理站","PK504B10100003175","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-06 13:10:21","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[862,"已完结","2021-07-06 15:45:47","苏州-约哈斯-代理站","PK504B10100003185","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 15:45:47","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[863,"已完结","2021-07-06 15:45:55","苏州-约哈斯-代理站","PK504B10100003097","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 15:45:55","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[864,"已完结","2021-07-06 15:46:07","苏州-约哈斯-代理站","PK504B10100003180","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 15:46:07","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[865,"已完结","2021-07-06 15:46:16","苏州-约哈斯-代理站","PK504B10100003204","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 15:46:16","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[866,"已完结","2021-07-06 16:38:14","其他-备注中标明","PK504B10100003079","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 16:38:14","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[867,"已完结","2021-07-06 17:02:52","北京-昌平-刘光辉","UD02030118B4C0045","nan","退租","TZ_用户不再从事该行业","nan","nan","到期退租","2021-07-06 17:02:52","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[868,"已完结","2021-07-06 17:52:52","北京-朝阳-梁先桂","PK50001A100000313","原瑞娟13683213651","代理商抱怨","BY_电池离线问题","nan","nan","用户充满电了，小程序不显示，在外面跑，电池一直离线状态","2021-07-06 17:57:00","反馈技术群，用户所在区域信号不好，已经正常了","席志强","nan","nan","nan","产品质量","信号差","2021-09-26 22:26:00","nan","nan","nan"]
[869,"已完结","2021-07-06 18:08:41","北京-朝阳-梁先桂","PK50001A100000706","nan","返款","FK_返款","nan","nan","两组6040，返款","2021-07-06 18:08:41","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[870,"已完结","2021-07-06 18:11:02","北京-昌平-王少树","PK504B10100004347","nan","退租","TZ_用户不再从事该行业","nan","nan","到期退租","2021-07-06 18:11:02","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[871,"已完结","2021-07-06 18:22:20","北京-海淀-李明桦","MGMCLN750N215N008","nan","退租","TZ_用户不再从事该行业","nan","nan","到期退租","2021-07-06 18:22:20","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[872,"已完结","2021-07-06 18:55:10","北京-大兴-楚海涛","MGMCLN750N215N271","nan","退租","TZ_用户不再从事该行业","nan","nan","骑手回家","2021-07-06 18:55:10","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[873,"已完结","2021-07-06 18:56:06","北京-朝阳-梁先桂","UD02030118B4C0022","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-06 18:56:06","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[874,"已完结","2021-07-06 18:56:44","北京-朝阳-梁先桂","MGMCLN750N215H009","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-06 18:56:44","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[875,"已完结","2021-07-06 20:09:46","北京-朝阳-梁先桂","MGMCLN750N215I027","nan","退租","TZ_用户不再从事该行业","nan","nan","骑手不干了","2021-07-06 20:09:46","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[876,"已完结","2021-07-06 20:05:28","其他-备注中标明","MGMCLN750N215N144","nan","返款","FK_返款","nan","nan","下单用户奖励","2021-07-06 20:11:59","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[877,"已完结","2021-07-06 20:22:33","北京-昌平-石海平","MGMCLN750N215N292","nan","返款","FK_返款","nan","nan","下单用户奖励","2021-07-06 20:25:38","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[878,"已完结","2021-07-06 21:12:39","北京-昌平-石海平","MGMCLN750N215N150","nan","返款","FK_返款","nan","nan","下单用户奖励","2021-07-06 21:14:56","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[879,"已完结","2021-07-06 21:12:39","北京-昌平-石海平","MGMCLN750N215N137","nan","返款","FK_返款","nan","nan","推广用户奖励","2021-07-06 21:15:17","已返现","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[880,"已完结","2021-07-06 21:26:07","北京-朝阳-梁先桂","PK50001A100000474","杨燕可15687601891\\n","用户抱怨","BY_骑行断电","nan","代理商反馈","电池头和转接线头发烫，老断电","2021-07-06 21:26:07","更换电池，反馈技术群","席志强","nan","nan","【20210926】接插件温度高","产品质量","未知原因","2021-09-26 22:27:00","nan","已返厂","2021-07-12 00:00:00"]
[881,"已完结","2021-07-07 07:34:00","北京-大兴-楚海涛","MGMCLN750N215N271","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，骑手不干了，回老家","2021-07-07 07:34:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[882,"已完结","2021-07-07 09:10:00","北京-大兴-楚海涛","PK504B00100004083","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，电池到期了，不用了","2021-07-07 09:10:00","查询下来电池是3.15之前扫进来的押金，所以系统没记录，曹总给他退了押金，我这边操作了退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[883,"已完结","2021-07-07 10:07:00","北京-昌平-杨工","PK504B10100004481","nan","咨询","nan","nan","nan","代理商要求给电池4481开一天使用，试了再租","2021-07-07 10:07:00","已给电池4481开通一天的使用","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[884,"已完结","2021-07-07 09:57:00","北京-朝阳-梁先桂","MGMCLN750N215I032","刘风山15833374742","用户抱怨","BY_电池离线问题","nan","nan","代理商反应电池I032一直处于离线状态，现在骑手在路边","2021-07-07 09:57:00","告知代理商如果骑手没有使用，电池休眠了这个没有问题，他使用电池就唤醒了","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-26 23:47:00","nan","nan","nan"]
[885,"已完结","2021-07-07 09:07:00","北京-通州-柴剑波","MGMCLN750N215N169","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-07 09:15:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[886,"已完结","2021-07-07 09:57:00","其他-备注中标明","MGMCLN750N215N270","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-07 10:00:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[887,"已完结","2021-07-07 10:40:00","其他-备注中标明","MGMCLN750N215N267","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-07 10:45:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[888,"已完结","2021-07-07 10:40:00","其他-备注中标明","MGMCLN750N215N049","nan","返款","FK_返款","nan","运维系统","推广用户奖励","2021-07-07 10:46:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[890,"已完结","2021-07-07 12:33:00","北京-顺义-武晋杰","MGMCLN750N215L008","nan","返款","FK_返款","nan","运维系统","下单用户奖励","2021-07-07 12:44:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[894,"已完结","2021-07-07 14:02:00","北京-昌平-孟红祥","MGMCLN750N215I096","nan","返款","FK_返款","nan","nan","下单用户奖励\\n","2021-07-07 14:09:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[896,"已完结","2021-07-07 15:08:00","北京-房山-李猛","MGMCLN750N215N109","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商说骑手要退租，说电池跑不远，骑手不够用。","2021-07-07 15:08:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[897,"已完结","2021-07-07 13:52:00","北京-房山-李猛","MGMCLN750N215N075","毛志成17633108167","用户抱怨","BY_不能放电","nan","nan","代理商要求更换电池说是电池插口烧了，换一组","2021-07-07 13:53:00","同类电池7255的N075换成N296","盛晓佳","nan","nan","nan","产品质量","接插件损坏","2021-09-26 23:51:00","nan","已返厂","2021-07-27 00:00:00"]
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[899,"已完结","2021-07-07 15:56:00","北京-大兴-楚海涛","MGMCLN750N215I117","nan","返款","FK_返款","nan","运维系统","下单用户奖励\\n","2021-07-07 16:05:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[901,"已完结","2021-07-07 16:03:00","北京-海淀-李明桦","MGMCLN750N215N008","nan","返款","FK_返款","nan","运维系统","下单用户奖励\\n","2021-07-07 16:05:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[902,"已完结","2021-07-07 17:13:00","北京-海淀-李明桦","PK504B10100003061","nan","返款","FK_返款","nan","运维系统","下单用户奖励\\n","2021-07-07 17:16:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[904,"已完结","2021-07-07 17:53:00","北京-昌平-吴锋","MGMCLN750N215N260","nan","返款","FK_返款","nan","运维系统","下单用户奖励\\n","2021-07-07 18:02:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[905,"已完结","2021-07-07 18:09:00","北京-昌平-孟红祥","MGMCLN750N215I072","nan","返款","FK_返款","nan","运维系统","下单用户奖励\\n","2021-07-07 18:22:00","已返现","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[906,"已完结","2021-07-07 18:15:00","北京-昌平-孟红祥","MGMCLN750N215I072","冯金强18285773183","用户抱怨","BY_骑行断电","nan","nan","代理商说新租的电池一走就断电","2021-07-07 18:16:00","电池I072换成I076","盛晓佳","nan","nan","nan","流程管控","标签贴错","2021-09-26 23:56:00","nan","nan","nan"]
[907,"已完结","2021-07-07 18:30:00","北京-朝阳-梁先桂","MGMCLN750N215N135","徐汝有15501262955","用户抱怨","SH_电池外观损坏","nan","nan","代理商说把N135换成I027，说是后台联系让换的，电池有问题，电源线烧着了","2021-07-07 18:31:00","把电池N135换成电池I027","盛晓佳","nan","nan","nan","产品质量","电源线烧毁","2021-09-27 00:02:00","nan","已返厂","2021-07-27 00:00:00"]
[908,"已完结","2021-07-07 18:15:00","北京-昌平-孟红祥","MGMCLN750N215I072","冯金强18285773183","用户抱怨","BY_骑行断电","nan","nan","代理商说I072有电不走","2021-07-07 18:22:00","把电池I072换成电池I076了，后来联系小哥说电池已经正常了","盛晓佳","nan","nan","nan","流程管控","标签贴错","2021-09-27 00:04:00","nan","nan","nan"]
[909,"已完结","2021-07-07 21:27:00","北京-昌平-王刚","PK504B10100004344","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商说客户要退租，不在北京了，回老家了。","2021-07-07 21:56:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[910,"已完结","2021-07-08 07:51:00","北京-海淀-李明桦","PK504B10100004318","nan","咨询","nan","nan","nan","客户反应车丢了，电池也一块丢了，要求看定位，电池不要停","2021-07-08 08:20:00","帮客户在系统里面截图看了电池的具体位置，并且截图给客户了，客户已经报警立案了，电池于7.9下午一点半通过大家努力已找回","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[911,"已完结","2021-07-08 08:56:00","北京-朝阳-梁先桂","PK50001A100000560","nan","咨询","nan","nan","nan","代理商说没找到0560的电池，没办法给充电，让看下0560电池的定位","2021-07-08 08:57:00","截图给代理商看了0560的电池定位，，后来核实了0560有人在租，确实不在店里","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[912,"已完结","2021-07-08 10:16:00","北京-朝阳-梁先桂","PK50001A100000678","nan","咨询","nan","nan","nan","春艳让我通知代理商梁先桂给店里没电的电池充电","2021-07-08 10:25:00","已通知梁先桂给电池0678，0680，4009，0652，0540，0272，0191，0050充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[913,"已完结","2021-07-08 07:43:00","北京-昌平-孟红祥","MGMCLN750N215I074","徐建18641876570","用户抱怨","BY_不能放电","nan","nan","代理商反应I074不通电","2021-07-08 07:44:00","代理商要求把I074换成I072","盛晓佳","nan","nan","【20210927】车辆是一键启动，当电池低功耗状态时，唤醒电流过小，电池无法唤醒","产品质量","唤醒条件不满足","2021-09-27 14:06:00","nan","已返厂","2021-09-09 00:00:00"]
[914,"已完结","2021-07-08 09:03:00","北京-昌平-孟红祥","MGMCLN750N215I076","冯金强18285773183","用户抱怨","BY_不能充电","nan","nan","代理商反应I076充不上电","2021-07-08 09:05:00","把情况反应给了建华，后来建华联系处理好了","盛晓佳","nan","nan","nan","无问题关闭","用户环境问题","2021-09-27 14:11:00","nan","nan","nan"]
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[916,"已完结","2021-07-08 11:53:00","北京-昌平-王少树","MGMCLN750N215I131","nan","退租","nan","nan","nan","代理商说I131要退租，因为买了新电池了，不用了","2021-07-08 11:53:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[917,"已完结","2021-07-08 12:07:00","北京-朝阳-尹群召","PK504B00100004088","江兴利15901380045","用户抱怨","SH_电池外观损坏","nan","nan","代理商说钥匙不小心掉里面不通电了，4088换成4059","2021-07-08 12:08:00","已更换电池","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-27 14:16:00","nan","nan","nan"]
[918,"已完结","2021-07-08 13:26:00","北京-昌平-石海平","PK504B10100004355","nan","返款","FK_返款","nan","nan","王秀永租6060电池一组返现","2021-07-08 13:27:00","已返现50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[919,"已完结","2021-07-08 15:09:00","北京-昌平-石海平","MGMCLN750N215N118","nan","咨询","JS_解锁","nan","nan","代理商要求开通一下电池N118，需要去上牌","2021-07-08 15:10:00","已开通电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[920,"已完结","2021-07-08 12:24:00","北京-通州-张楠","PK504B00100004133","nan","返款","FK_返款","nan","nan","代理商说有两组续租需要返现","2021-07-08 12:25:00","已返现81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[921,"已完结","2021-06-30 12:33:21","北京-昌平-杨工","PK504B10100004473","孙梦姣   19834855592              \\n', 'type': 'text'}, {","退租","nan","nan","代理商反馈","更换7250电池，先退租当前电池","2021-06-30 12:33:21","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[922,"已完结","2021-07-08 18:41:00","北京-昌平-孟红祥","MGMCLN750N215N159","nan","退租","TZ_用户不再从事该行业","nan","nan","因为电池的问题，客户要先退租换一块别的电池，租金也要退","2021-07-08 18:45:00","归还电池，退押金，租金已退，春艳答应再给客户加两天的租期作为补偿","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[923,"已完结","2021-06-30 13:40:43","北京-昌平-刘光辉","PK50001A100000581","董孝哲   15810788330              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手不租了","2021-06-30 13:40:43","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[924,"已完结","2021-07-08 20:12:00","北京-海淀-李明桦","PK504B10100003071","周振国13333002823","代理商抱怨","SH_电池外观损坏","nan","nan","因为3071有问题需要回收所以把3071换成4186","2021-07-08 20:20:00","已更换电池","盛晓佳","nan","nan","【20210927】7月4号13:14，单体电压全部变成0V","产品质量","电压脱焊","2021-09-27 14:32:00","nan","已返厂","2021-08-30 00:00:00"]
[925,"已完结","2021-07-08 20:37:00","苏州-王文钰","PK50001A100000516","李文辉18506107273","用户抱怨","BY_电池租赁问题","nan","nan","客户反应没法续费6040的电池","2021-07-08 20:37:00","帮客户电池先退租然后再让客户重新租电池","盛晓佳","nan","nan","nan","无问题关闭","用户操作问题","2021-09-27 14:19:00","nan","nan","nan"]
[926,"已完结","2021-07-08 21:50:00","北京-昌平-王刚","PK50001A100000486","nan","返款","FK_返款","nan","nan","用户之前点错连租了2个月，需要返现","2021-07-08 22:03:00","已返现81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[927,"已完结","2021-07-09 08:32:00","北京-昌平-杨工","PK504B00100004265","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，从销售那边了解到永辉站长介绍了我们很多电池，6060的骑手租我们电池回家了不知道这个情况，逾期了几天，现在退，对方没有用","2021-07-09 08:32:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[928,"已完结","2021-07-09 11:15:00","北京-大兴-楚海涛","PK504B00100004190","nan","咨询","FK_返款","nan","nan","骑手主动来电咨询租两块电池返现的活动","2021-07-09 11:15:00","已告知骑手活动详情","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[929,"已完结","2021-07-09 09:05:00","北京-大兴-楚海涛","PK504B00100004190","李来富18611201932","用户抱怨","BY_充不满电","nan","nan","客户要查询4190这块电池的充电时长","2021-07-09 09:05:00","已截图给客户充电情况，电话联系客户告知客户更换5安的充电器","盛晓佳","nan","nan","nan","环境限制","充电桩限制功率","2021-09-27 14:34:00","nan","nan","nan"]
[930,"已完结","2021-07-09 11:58:00","北京-朝阳-梁先桂","PK50001A100000615","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商说客户要退租，客户有两组电池，用不了那么多，退一组","2021-07-09 11:58:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[931,"已完结","2021-07-09 15:23:00","北京-昌平-王桂燕","PK504B00100004010","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，后来联系了客户说暂时不需要了","2021-07-09 15:23:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[932,"已完结","2021-07-09 17:29:00","北京-昌平-石海平","MGMCLN750N215N138","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，说房东不让在屋里充电","2021-07-09 17:50:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[933,"已完结","2021-07-13 12:39:00","北京-昌平-杨工","UD02030118B4C0062","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，说租房那不让充电了，换铁塔的","2021-07-09 18:52:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[934,"已完结","2021-07-09 19:28:00","北京-通州-张楠","PK504B10100004415","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商要求退租，因为客户手受伤了","2021-07-09 19:28:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[935,"已完结","2021-07-10 09:21:00","北京-昌平-石海平","nan","nan","咨询","nan","nan","nan","代理商咨询租的7255能否调换一下6060，怎么调换，是否还要交保险","2021-07-10 09:21:00","已告知代理商7255可以换成6060，需要先退押金等租了7255再退租金，不需要重复交保险","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[936,"已完结","2021-07-10 09:10:00","北京-房山-李猛","MGMCLN750N215N267","王玲18510038677","后台故障报警","BY_电池离线问题","nan","运维系统","微信技术群发现N267电池MOS温度到55了，需通知客户换电池拿回来检测","2021-07-10 09:11:00","已电联客户告知客户需到店更换电池，已跟代理商沟通好客户会过来换电池；把电池N267换成了N121","盛晓佳","nan","nan","【20210927】从6/2开始，该电池不发送数据，最后一次报文发送时间为6/19","产品质量","信号差","2021-09-27 14:41:00","nan","已返厂","2021-07-27 00:00:00"]
[937,"已完结","2021-06-30 13:38:28","北京-海淀-李明桦","PK504B10100004399","杜龙   18010417080              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手回老家","2021-06-30 13:38:28","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[938,"已完结","2021-07-10 14:53:00","北京-昌平-杨工","UD02030118B4C0062","nan","解锁","JS_解锁","nan","nan","代理商要求给0062解锁，因为骑手租的电池没电了 骑手被派单 来不及充电","2021-07-10 15:53:00","已解锁0062","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[939,"已完结","2021-07-10 14:47:00","北京-昌平-石海平","MGMCLN750N215N276","nan","退租","nan","nan","nan","代理商说客户要把7255换成6060，N276先退租再租6060的","2021-07-10 14:47:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[940,"已完结","2021-07-10 14:56:00","北京-昌平-石海平","MGMCLN750N215N276","nan","退租","nan","nan","nan","代理商说客户要把7255换成6060，N276先退租再租6060的","2021-07-10 14:56:00","客户租了6060，给客户退了租金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[941,"已完结","2021-07-10 15:23:00","北京-大兴-楚海涛","MGMCLN750N215I085","王林13126629976","用户抱怨","BY_不能放电","nan","nan","代理商反应到百分之75就没电了，给看下什么情况","2021-07-10 15:30:00","I085有点问题，需要返厂，已标注返修","盛晓佳","nan","nan","【20210825】采样线断了 【20210927】6月27号之后没有信号了","产品质量","信号差', '采样断线","2021-09-27 14:48:00","nan","已返厂","2021-09-09 00:00:00"]
[942,"已完结","2021-07-10 15:36:00","北京-朝阳-梁先桂","nan","nan","咨询","nan","nan","nan","代理商说骑手搜索不到我们的租电小程序","2021-07-10 15:36:00","把小程序分享给代理商让其分享给骑手","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[943,"已完结","2021-07-10 17:02:00","北京-朝阳-梁先桂","PK500A20100000844","徐汝有15501262955","代理商抱怨","SH_电池外观损坏","nan","nan","代理商反应电池总显示百分之40的电，也会看不到电量","2021-07-10 17:03:00","发到技术群了还在查询，换成0678","盛晓佳","nan","nan","【20210927】6月5号-6月11号之间，充电没有数据，放电也出现较长一段没有数据","产品质量","信号差","2021-09-27 14:55:00","nan","nan","nan"]
[944,"已完结","2021-07-10 18:14:00","北京-海淀-李明桦","MGMCLN750N215N010","nan","退租","TZ_用户不再从事该行业","nan","nan","代理商说骑手要退电池，回老家了","2021-07-10 18:15:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[945,"已完结","2021-07-10 17:40:00","北京-丰台-刘闯军","PK504B10100003045","nan","返款","FK_返款","nan","nan","骑手租6060返款","2021-07-10 17:41:00","已给骑手返款50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[946,"已完结","2021-06-30 14:53:31","北京-通州-柴剑波","MGMCLN750N215N037","李志慧   19963047125              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","租了别家的，有竞争对手  260一个月   299押金","2021-06-30 14:53:31","归还电池，退押金，退剩余租期租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[947,"已完结","2021-07-10 20:41:00","北京-朝阳-梁先桂","UD02030118B4C0032","nan","代理商抱怨","BY_不能充电","nan","nan","代理商说帮忙看一下0032的电量，怎么充不进去电","2021-07-10 20:42:00","查询下来电池没问题","盛晓佳","nan","nan","nan","无问题关闭","锁定后无法充电","2021-09-27 15:00:00","nan","nan","nan"]
[948,"已完结","2021-07-10 21:02:00","北京-大兴-楚海涛","PK504B00100004287","nan","用户抱怨","BY_骑行断电","nan","nan","客户反应电池电量显示不正确，明明没有电了显示还有14的电","2021-07-10 21:03:00","告知客户可能是小程序没更新，试一下删除小程序重新加入试试看显示是否正确","盛晓佳","nan","nan","【20211008】7月10号，21:10左右，电池MOS全部闭合，零星有电流，用户应该是尝试了启动车辆不成功，判断为车辆电机有问题","无问题关闭","用户车辆问题","2021-10-08 21:28:00","nan","nan","nan"]
[949,"已完结","2021-07-11 09:40:00","北京-昌平-石海平","MGMCLN750N215N294","nan","用户抱怨","BY_不能充电","nan","代理商反馈","充不进去电，要求更换电池MGMCLN750N215N139","2021-07-11 09:43:00","先更换电池，联系用户了解充电详情，是在充电桩充电，充不进去。反馈技术群","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户环境问题","2021-10-08 21:28:00","nan","nan","nan"]
[950,"已完结","2021-07-11 10:22:31","北京-海淀-李明桦","MGMCLN750N215N215","王晓民15617999888","后台故障报警","BY_不能充电","nan","运维系统","用户在小绿人用小绿人的充电器充电，后台提示数据异常，经分析电池Mos损坏，需要断电。骑享联络用户配合去小绿人停止充电，取出电池。","2021-07-11 10:24:31","N215打故障码，N215全额退租金（系统无部分退款入口，田姐线下操作退）不退押金，为N163开通一天的租期给用户使用，后续用户退租，再退N215的押金","席志强","nan","nan","nan","产品质量","MOS损坏","2021-09-30 20:27:00","nan","已返厂","2021-07-27 00:00:00"]
[951,"已完结","2021-07-11 11:11:22","北京-朝阳-梁先桂","PK50001A100000449","常亚雷15733444345","用户抱怨","BY_不能充电","nan","代理商反馈","用户说是充不进去电","2021-07-11 11:17:22","更换电池为PK50001A100000307，怀疑用户不清楚老版6040充电连接顺序，已电话联系告知。","席志强","nan","nan","【20211008】7月10号电池进入低功耗模式，必须重新插拔一次接插件才能重新充电","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[952,"已完结","2021-07-11 11:44:42","北京-昌平-司永生","PK504B10100004479\\n","徐金好17800204183\\n","用户抱怨","BY_不能充电","nan","代理商反馈","现象1：数据更新太慢，用户现在已经不充电了且在室外，还在显示慢充； 现象2：充电比原来慢很多，看订单已经更换过一次。建议更换电池， 现象3：小程序电量不更新，显示不准确。","2021-07-11 11:44:42","更换电池为PK504B00100004159","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210930】7月10号-7月11号，数据丢失严重","产品质量","信号差","2021-09-30 13:05:00","nan","已返厂","2021-08-30 00:00:00"]
[953,"已完结","2021-07-11 12:54:34","北京-房山-李猛","MGMCLN750N215N123","曲海波15139832266\\n","用户抱怨","BY_续航不足","nan","代理商反馈","早上6.30跑单到下午一点，用户反馈只跑了38公里，然后就剩19%的电量了。   用户反馈充电是昨天下午3点到早上6点， 室外插排直充充满的。 用户知道跑单里程不准。","2021-07-11 13:12:34","问题反馈技术群。测算出用户今天到13：00 大概是跑了 76km SOC 从 96-21%，实际续航100多一点。已联系用户告知情况，下午要送餐的，可以先去代理商处更换电池使用。","席志强","nan","nan","nan","无问题关闭","用户车辆问题","nan","nan","nan","nan"]
[954,"已完结","2021-07-11 14:09:26","北京-海淀-李明桦","UD02030118B4C0001","nan","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户要回家一段时间","2021-07-11 14:10:26","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[955,"已完结","2021-07-11 14:38:00","北京-大兴-李月林","PK50001A100000509","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","3号联系代理商给电池充电，代理商今天反馈充电亮绿灯后续变红灯，然后又变绿灯。绿灯持续时间长，充不进去电","2021-07-11 14:38:00","反馈技术群，电压低，到2.2了。因为放置太久，需要实体用机器连接激活一下。春燕带回电池处理。","席志强","nan","nan","【20210930】6月29号用光电之后，用户没有充电，导致电池过放","平台","无低电量提醒","2021-09-30 10:57:00","nan","已返厂","2021-08-30 00:00:00"]
[956,"已完结","2021-07-11 20:12:34","北京-朝阳-梁先桂","PK50001A100000649","柴娟娟19930849305","后台故障报警","HT_MOS损坏","nan","运维系统","技术群内报出0649  mos开关损坏，需要返厂","2021-07-11 20:12:34","联系用户，告知电池有问题，更换电池，换成0449","席志强","nan","nan","nan","产品质量","MOS损坏","2021-09-27 15:03:00","nan","已返厂","2021-08-30 00:00:00"]
[957,"已完结","2021-07-11 20:34:43","北京-昌平-杨工","PK504B10100004317","林冬 13233259719","退租","TZ_用户不再从事该行业","nan","代理商反馈","联系不上用户","2021-07-11 20:34:43","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[958,"已完结","2021-07-11 20:33:11","北京-通州-柴剑波","MGMCLN750N215N169","王跃军13848906332","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈跑不远","2021-07-11 20:43:11","更换电池为UD02030118B4C0057，反馈技术群，测算里程:今天 从早上八点跑到晚上七点半 97%跑到53% 跑了 50多km，能跑120km的","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-27 15:05:00","nan","nan","nan"]
[959,"已完结","2021-07-11 20:33:11","北京-昌平-孟红祥","PK50001A100000265","陈海军18710231420 【电话错误，是空号】","代理商抱怨","BY_不能放电","nan","代理商反馈","手机小程序显示73%的电量，但是电池没有电了~","2021-07-11 20:33:11","反馈技术群核实单体温度线有异常，后面正常了，用户这边要退租。电话空号打不通","席志强","nan","nan","【20210927】7月11号19:27，加热继电器粘连，单体温度4和其他温度5是同一个？变化规律一样。发生问题时变成-50,然后慢慢变成正常","产品质量","加热继电器粘连","2021-09-27 15:17:00","nan","nan","nan"]
[960,"已完结","2021-07-12 10:22:41","北京-朝阳-梁先桂","PK50001A100000438","nan","返款","FK_返款","nan","代理商反馈","租两组6040，返款81","2021-07-12 10:22:41","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[961,"已完结","2021-07-12 12:34:00","北京-昌平-司永生","PK504B10100004482","吕强18237693956","用户抱怨","BY_骑行断电","nan","代理商反馈","电池充满电，骑行跑了一会突然断电了","2021-07-12 12:34:00","反馈技术群核实，电池在12：04左右突然离线了。下午2点22技术群反馈电池正常，用户还是无法使用，返厂维修","席志强","nan","nan","【20210927】技术误判","无问题关闭","用户车辆问题","2021-09-27 15:40:00","nan","已返厂","2021-07-12 00:00:00"]
[962,"已完结","2021-07-12 13:57:26","北京-昌平-王少树","MGMCLN750N215N192","王国立18612393115","用户抱怨","BY_不能充电","nan","代理商反馈","用户电池没电了，更换下。用户反馈之前使用的电池下雨天在充电桩充不进去电，插上充电器红灯但是过一会自己就跳了","2021-07-12 13:57:26","更换电池为5N183，问题反馈技术群","席志强","nan","nan","nan","无问题关闭","用户环境问题","2021-09-27 15:42:00","nan","nan","nan"]
[963,"已完结","2021-07-12 14:30:00","苏州-约哈斯-代理站","PK504B10100003041","nan","解锁","JS_解锁","nan","代理商反馈","苏州地区，开通7天试用","2021-07-12 14:30:00","开通7天试用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[964,"已完结","2021-07-12 16:09:26","北京-大兴-楚海涛","MGMCLN750N215I005","nan","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不用了","2021-07-12 16:09:26","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[965,"已完结","2021-07-13 08:41:29","北京-昌平-司永生","PK504B10100004378","吕强18237693956","用户抱怨","BY_不能放电","nan","代理商反馈","用户反馈骑了一会没有电了","2021-07-13 08:41:29","反馈技术群核实电池情况，用户拍一下电池开关和电池上的小灯亮的情况，开关灯亮，小灯全灭，联系用户去站点更换电池使用","席志强","nan","nan","【20210927】上报编号写成PK054","产品质量","SN码写错","2021-09-27 15:51:00","nan","已返厂","2021-08-30 00:00:00"]
[966,"已完结","2021-07-13 08:59:00","北京-昌平-孟红祥","MGMCLN750N215N198","nan","咨询","FK_返款","nan","nan","骑手主动来电询问关于续租返款的事情","2021-07-13 08:59:00","告知骑手6040电池参与租两块返款81，只针对6040的电池，而骑手的7255的电池不参与","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[967,"已完结","2021-07-13 09:51:43","北京-朝阳-梁先桂","PK50001A100000678","徐汝有  15501262955","用户抱怨","BY_续航不足","nan","代理商反馈","用户 反馈跑不远","2021-07-13 09:51:43","更换电池，反馈技术群，技术群测算出这个用户 12号 从94%跑到0% 跑到 72 km","席志强","nan","nan","【20210927】SOC相差8%","产品质量","模组耗电不一致","2021-09-27 16:03:00","nan","nan","nan"]
[968,"已完结","2021-07-13 10:17:13","北京-昌平-王少树","PK504B10100004429","13525842009 张新利","退租","TZ_用户不再从事该行业","nan","运维系统","用户不干骑手了","2021-07-13 10:17:13","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[969,"已完结","2021-07-13 10:24:08","北京-骑享-直营","UD02030118B4C0032","13593370308 李万富","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈里程不足，跑七八十公里，要更换电池","2021-07-13 10:28:08","更换电池，反馈技术群测算里程。测算结果：用户 11号从96%跑到 57%，跑了50km，可以跑 128km","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-27 16:04:00","nan","nan","nan"]
[970,"已完结","2021-07-13 11:00:44","北京-海淀-李明桦","PK504B00100004187   PK504B00100004179","18911289037 陈占涛","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不干骑手了","2021-07-13 11:00:44","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[971,"已完结","2021-07-13 11:09:44","苏州-约哈斯-代理站","PK504B10100003179","nan","解锁","JS_解锁","nan","代理商反馈","苏州地区，开通7天试用","2021-07-13 11:09:44","开通7天试用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[972,"已完结","2021-07-13 11:28:00","北京-骑享-直营","PK500A20100000779","nan","退租","TZ_用户不再从事该行业","nan","nan","春艳要求电池779退租，骑手回家了","2021-07-13 11:30:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[973,"已完结","2021-07-13 11:29:00","苏州-约哈斯-代理站","PK504B10100003065","nan","解锁","JS_解锁","nan","nan","苏州地区，开通7天试用","2021-07-13 11:29:00","开通7天试用","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[974,"已完结","2021-07-13 13:24:08","北京-通州-张楠","PK504B10100004415","nan","返款","FK_返款","nan","nan","6060新单有礼返款","2021-07-13 13:24:08","返款50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[975,"已完结","2021-07-13 13:35:22","北京-海淀-李明桦","MGMCLN750N215N051","nan","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不用了","2021-07-13 13:39:22","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[976,"已完结","2021-07-13 13:30:08","北京-海淀-李明桦","PK504B10100004367","任磊(租)\\n15034344253","用户抱怨","BY_不能充电","nan","代理商反馈","用户使用小绿人昨天一晚上充不进去电","2021-07-13 13:30:08","单体电压0.044[V]，总开关状态0.电池故障，返厂","席志强","nan","nan","nan","产品质量","电压脱焊","2021-09-27 16:06:00","nan","已返厂","2021-08-30 00:00:00"]
[977,"已完结","2021-07-13 14:05:40","北京-海淀-李明桦","PK504B10100004367","任磊(租)\\n15034344253","用户抱怨","BY_骑行断电","nan","代理商反馈","单体电压0.044[V]，总开关状态0.电池故障","2021-07-13 14:07:40","更换电池","席志强","nan","nan","nan","产品质量","电压脱焊","2021-09-27 16:06:00","nan","已返厂","2021-08-30 00:00:00"]
[978,"已完结","2021-07-13 14:15:17","北京-骑享-直营","PK50001A100000340","18910431139\\n张申申","退租","TZ_用户不再从事该行业","nan","代理商反馈","更换7255电池","2021-07-13 14:35:17","退租当前电池，重新下单7255","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[979,"已完结","2021-07-13 15:15:31","北京-朝阳-梁先桂","PK50001A100000670","18101818962\\n解礼想","用户抱怨","BY_电池离线问题","nan","代理商反馈","GPS无信号，加入待返厂列表","2021-07-13 15:22:31","更换电池，联系春燕返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-09-27 16:12:00","nan","已返厂","2021-08-30 00:00:00"]
[980,"已完结","2021-07-13 15:39:31","北京-朝阳-梁先桂","PK50001A100000645","18101818962 解礼想","用户抱怨","BY_不能放电","nan","代理商反馈","0645更换后，不能放电","2021-07-13 15:39:31","0645后台查看总开关状态为1，已打故障，反馈技术群进一步核实问题，更换电池给用户","席志强","nan","nan","【20210927】15：22做更换，但是租期未下发","平台","租期下发失败","2021-09-27 16:23:00","nan","nan","nan"]
[981,"已完结","2021-07-13 16:18:30","北京-大兴-楚海涛","MGMCLN750N215I099","13188693347\\n迟众","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不想干了","2021-07-13 16:18:30","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[982,"已完结","2021-07-13 16:55:00","北京-朝阳-梁先桂","PK500A20100000848","nan","内部业务类","BY_电池离线问题","nan","运维系统","电池在仓库找到了，但是不能使用，田姐反馈0848GPS模块异常，打故障，报返修","2021-07-13 16:55:00","打故障，联系春燕返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210927】GPS信号7月13号没有","产品质量","信号差","2021-09-27 16:25:00","nan","已返厂","2021-08-30 00:00:00"]
[983,"已完结","2021-07-13 16:55:41","北京-昌平-孟红祥","MGMCLN750N215I066   MGMCLN750N215N205","18846367107\\n邬佳利","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户买了摩托车，不用电池了","2021-07-13 17:00:41","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[984,"已完结","2021-07-13 16:52:00","北京-房山-李猛","MGMCLN750N215N302","汪述明\\n15755151533","用户抱怨","TZ_充电条件限制","nan","nan","客户来电反应租了电池后小区里面充电桩一直没办法充电，后来客户要求退租","2021-07-13 16:52:00","代理商给客户换了一个3安的充电器，客户暂时拿回家试了，还是不行后来客户退租了，归还电池，退押金","盛晓佳","nan","nan","nan","环境限制","充电桩限制功率","2021-09-27 16:29:00","nan","nan","nan"]
[985,"已完结","2021-07-13 18:33:31","北京-朝阳-梁先桂","PK50001A100000377","张宏伟(租)\\n18500282314","用户抱怨","BY_不能放电","nan","代理商反馈","用户在今天下午6点，停车关掉电源，再次打开电池就不放电了，大概持续了2-3分钟，电池也亮红灯。后面又可以放电了。用户反馈连接线温度高，已经换过了两三回连接线，但还是有这个问题。并建议公司应该走访了解情况，他很忙，没时间精力记这么多电池情况。不耐烦说的太具体。","2021-07-13 18:33:31","反馈技术群核实电池问题","席志强","nan","nan","【20210927】接插件温度高故障","产品质量","未知原因","2021-09-27 16:42:00","nan","已返厂","2021-08-30 00:00:00"]
[986,"已完结","2021-07-14 11:34:14","北京-朝阳-梁先桂","PK504B00100004278","丁磊(租) 13663509234","解锁","JS_解锁","nan","代理商反馈","超期未续租被锁定","2021-07-14 11:34:14","已设置租期解锁，告知用户及时续租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[987,"已完结","2021-06-30 18:22:42","北京-朝阳-梁先桂","PK504B00100004286","张岩   13522179832              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","更换6040电池","2021-06-30 18:22:42","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[988,"已完结","2021-07-14 12:01:01","北京-骑享-直营","PK504B10100004359","13070549939\\n张龙","返款","FK_返款","nan","代理商反馈","6060下单有礼活动，返款50","2021-07-14 12:01:01","对账单已记录，联系田姐返款","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[989,"已完结","2021-07-14 17:00:01","北京-朝阳-梁先桂","PK50001A100000441","18500282314\\n张宏伟","用户抱怨","BY_骑行断电","nan","代理商反馈","用户反馈连接线温度高，骑行中途会断电。要求更换","2021-07-14 17:00:01","0441换成PK500A20100000767，13号下午已核实到该用户使用的电池0377接插件温度偏高，会报错动力中断。（用户手里有两块旧的6040，都想更换，目前只换了一块）","席志强","nan","nan","【20210927】接插件温度高故障","产品质量","未知原因","2021-09-27 17:21:00","nan","nan","nan"]
[990,"已完结","2021-07-14 17:02:24","北京-朝阳-梁先桂","MGMCLN750N215N216","18529549988\\n王文龙","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈跑不远，要求更换电池","2021-07-14 17:02:24","换成MLSLXN750N215R004","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210723】行驶过程中里程无变化，怀疑GPS有问题，里程暂时无法估算，电池已经返回平台仓库，待格林美分析 【20210804】电池已返修 【20210810】电池已到格林美 【20210811】电池质量表格中追踪，客服系统不再追踪该问题","产品质量","里程累计不准确","2021-09-27 17:22:00","nan","已返厂","2021-07-27 00:00:00"]
[991,"已完结","2021-07-14 17:34:24","北京-朝阳-梁先桂","PK500A20100000783","13552957891\\n张清","代理商抱怨","BY_电池租赁问题","nan","代理商反馈","用户扫码租不了","2021-07-14 17:34:24","后台查询，电池在平台仓库，未调拨到代理商站点。调拨到站点，给用户租赁","席志强","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-27 17:22:00","nan","nan","nan"]
[992,"已完结","2021-07-15 09:00:00","北京-朝阳-梁先桂","MGMCLN750N215N135","nan","代理商抱怨","nan","nan","代理商反馈","用户扫码租不了","2021-07-15 09:00:00","后台查询，电池报故障了，需要返厂，联系春燕处理，告知代理商先不要出租这块电池","席志强","nan","nan","nan","平台","缺少租赁条件不满足提提示","2021-09-27 17:23:00","nan","nan","nan"]
[993,"已完结","2021-07-15 12:40:00","北京-昌平-王少树","PK501B00100004177","刘素芳(租)\\n18611973575","用户抱怨","SH_电池外观损坏","nan","nan","代理商要求把4177换成4369，因为是插头不好，没电了换的","2021-07-15 12:42:00","更换电池","盛晓佳","nan","nan","nan","产品质量","充电口损坏","2021-09-27 18:24:00","nan","nan","nan"]
[994,"已完结","2021-07-15 13:27:00","北京-昌平-杨工","MGMCLN750N215I086","nan","解锁","JS_解锁","nan","nan","代理商要求开通电池试用一下","2021-07-15 13:28:00","已开通电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[995,"已完结","2021-07-15 09:08:00","北京-昌平-石海平","MGMCLN750N215N147","刘辉18600030589","用户抱怨","BY_不能充电","nan","nan","代理商要求把N147换成N139，因为充电桩充不上电","2021-07-15 09:08:00","更换电池","盛晓佳","nan","nan","nan","环境限制","充电桩限制功率","2021-09-27 18:28:00","nan","nan","nan"]
[996,"已处理未完结","2021-07-15 14:04:00","北京-昌平-王桂燕","PK504B00100004110","夏兆刚15370319221","用户抱怨","BY_不能放电","nan","nan","代理商要求把4110换成4010，说是不显示电量，不放电，电池坏了","2021-07-15 14:05:00","更换电池","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210719】电池无故障码，下午两点时后台1小时发送一次数据，电压处于较高水平，初步判断异常离线，返厂隔离","产品质量","未知原因","nan","nan","已返厂","2021-08-30 00:00:00"]
[997,"已完结","2021-07-15 20:08:12","北京-骑享-直营","PK50001A100000344","金鑫15910283231","返款","FK_返款","nan","nan","续租两块6040，返款81","2021-07-15 20:08:12","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[998,"已完结","2021-07-15 11:16:00","北京-通州-张楠","PK504B00100004093","高承刚13504929677","代理商抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商要求把4093换成4079，4093充不上电","2021-07-15 11:16:00","更换电池，反馈技术群说PK504B00100004093 在 四天前 就电量低了，怀疑已经 电压过低了，7月21日代理商反应4093充不上电","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210719】建议返回平台仓库，激活电池后进行补电。7月21日反回去让春艳试下 小充电器能不能充进去 【20210723】如何激活电池？---小电流充电器充电 【20210804】电池处于离线状态 【20210810】电池已经返回平台仓库 【20210927】电池7月15号应该是进入休眠状态了，用户反馈不能用，可能需要按一下电池开机键。归还后一直没有充电，电池估计已经过放了，这个案例是一个智能运维需求的非常好的例子。需要有低电量安全监控，离线监控，需要更精确识别故障，需要地面运维配合定位解决问题。","平台","无低电量提醒","2021-09-27 19:02:00","nan","已返厂","2021-08-30 00:00:00"]
[999,"已完结","2021-07-15 20:15:12","北京-昌平-司永生","PK504B10100003044","nan","用户抱怨","HT_硬件短路保护","nan","代理商反馈","电池一直响，担心有安全问题","2021-07-15 20:15:12","反馈技术群核实问题，技术核实到主板短路保护了，返厂处理","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","硬件短路保护","2021-09-27 18:12:00","nan","已返厂","2021-08-30 00:00:00"]
[1000,"已完结","2021-07-15 13:29:00","苏州-约哈斯-代理站","PK504B10100003175","姚成俊18112572219","用户抱怨","BY_骑行断电","nan","nan","企业微信代理商反应客户百分之40的电就不能骑了","2021-07-15 13:30:00","电话联系骑手，骑手说现在在充电正常了","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-27 19:16:00","nan","nan","nan"]
[1001,"已完结","2021-07-15 15:00:00","苏州-雅迪-卞春雷","PK504B00100004272","张红发15232824004","代理商抱怨","SH_电池外观损坏","nan","nan","代理商反应电池充不进去电","2021-07-15 15:00:00","告知客户到信号好的地方看一下，关机了，收不到信号，因为电车线路问题，已经解决了","盛晓佳","nan","nan","nan","无问题关闭","用户环境问题","2021-09-27 19:27:00","nan","nan","nan"]
[1002,"已完结","2021-07-15 16:25:00","北京-朝阳-尹群召","nan","nan","咨询","nan","nan","nan","代理商咨询扫码租电池的事情","2021-07-15 16:25:00","已跟代理商介绍具体操作，发了租电二维码","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1003,"已完结","2021-07-15 16:40:00","北京-朝阳-尹群召","nan","nan","咨询","FK_返款","nan","nan","代理商咨询租7255有没有返现","2021-07-15 16:40:00","已告知代理商活动政策","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1004,"已完结","2021-07-15 18:33:00","北京-朝阳-尹群召","nan","nan","咨询","TZ_用户不再从事该行业","nan","nan","代理商咨询客户要退租的事情","2021-07-15 18:33:00","已告知代理商相关政策，代理商决定不退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1005,"已完结","2021-07-16 06:48:00","北京-昌平-司永生","PK504B10100004450","赵丽娜13522939208","用户抱怨","BY_不能放电","nan","nan","骑手来电反应电池不通电","2021-07-16 06:49:00","让可心查看了说电池没有问题，四点多就离线了，后来让田田给客户打车去代理商那边更换了电池，把4450换成了4454，后来4454还是不行后来让春艳送了3069过去，先把3069调拨到司永生店里再把4454换成3069了，客户需要补偿，给客户50补偿客户不能接受需要后续跟踪","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'xiaojia.sheng@fast-fun.com.cn', 'en_name': '盛晓佳（西瓜）', 'id': 'ou_7b7fe9cf48c4744bd1680f36847c6295', 'name': '盛晓佳（西瓜）","供应保障","【20210719】客户端下次租用延期10天，4450和4454电池打故障标签，隔离返厂 【20210927】4450和4454都没问题，4450应该是电池休眠，4454应该是之前被锁定了，必须手动解锁","无问题关闭","用户操作问题","2021-09-27 19:56:00","nan","已返厂","2021-08-30 00:00:00"]
[1006,"已完结","2021-07-16 08:31:00","北京-昌平-王刚","PK504B10100004338","nan","返款","FK_返款","nan","nan","用户租6060返款50","2021-07-16 09:00:00","部分退款已返50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1007,"已完结","2021-07-16 12:17:00","北京-昌平-孟红祥","MGMCLN750N215I031","徐汝奎18801139802","用户抱怨","BY_充不满电","nan","nan","代理商反应充电不能冲到百分之百","2021-07-16 12:17:00","解释说小程序后台升级，显示不准确，后台技术看了电压是到了实际已经充满","盛晓佳","nan","nan","nan","产品质量","SOC估算偏差","2021-09-27 19:56:00","nan","nan","nan"]
[1008,"已完结","2021-07-16 14:47:00","北京-昌平-石海平","MGMCLN750N215N147","司春伦13552317271","用户抱怨","BY_不能充电","nan","nan","代理商反应客户北京的充电桩充不上电，之前客户租的是光宇电池6060的，后来租了我们的7255的电池，换了之后充电桩就充不上电了，现在给他换了我们6060的电池","2021-07-16 14:48:00","先退租了电池N147，等客户租了6060后给客户退了剩余的租金，","盛晓佳","nan","nan","nan","环境限制","充电桩限制功率","2021-09-27 19:57:00","nan","nan","nan"]
[1009,"已完结","2021-07-16 20:36:00","北京-昌平-杨工","MGMCLN750N215I086","nan","解锁","JS_解锁","nan","nan","代理商要求给电池I086解锁，第二天需要用一下","2021-07-16 20:37:00","给I086开通了一天的租期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1010,"已完结","2021-07-16 21:43:00","北京-昌平-孟红祥","MGMCLN750N215N214","高明利18391122119","用户抱怨","SH_充电器损坏","nan","nan","骑手主动来电反应充电器不能用，用了别人的充电器把别人的充电器也搞坏了，已经换了三个充电器了 【需要联系代理商确实是否确实损坏，如是，需隔离，如不是，需要和用户确认充电环境，找到根本原因】","2021-07-16 21:43:00","告知客户去店里更换一个新的充电器","盛晓佳","nan","nan","【20210927】用户充电环境问题，连续充坏了好几个电池","无问题关闭","用户操作问题","2021-09-27 20:01:00","nan","nan","nan"]
[1011,"已完结","2021-07-16 22:32:00","北京-大兴-楚海涛","MGMCLN750N215I078","nan","咨询","nan","nan","nan","代理商要求看一下I078的电池电量","2021-07-16 22:35:00","已告知代理商电池相应的电量","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1012,"已处理未完结","2021-07-17 08:13:00","北京-昌平-王刚","PK504B10100004480","NA","代理商抱怨","BY_骑行断电', 'BY_不能放电","nan","nan","代理商反应骑手骑着老断电，没电不能用，需要更换电池，把4480换成4338","2021-07-17 08:14:00","把电池4480换成4338","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210719】【李可心】怀疑连接线问题，暂不打故障标签 【20210927】7月16号 23:40左右，没有故障码，电压温度正常，放电MOS断开。同KF00000404","产品质量","未知原因","2021-09-27 15:49:00","nan","nan","nan"]
[1013,"已完结","2021-07-17 08:17:00","北京-骑享-直营","PK500A20100000764","nan","返款","FK_返款","nan","nan","春艳群里说返81元","2021-07-17 08:18:00","双包返利81元，已在部分退款中返现81元","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1014,"已完结","2021-07-17 09:16:00","苏州-王文钰","PK50001A100000692","nan","用户抱怨","BY_不能充电","nan","代理商反馈","代理商让看下电池昨天晚上有没有冲进去电，早上用电量不足，客户在家里充电的","2021-07-17 09:17:00","充电时正常的，晚上没有收到过充电信号，让客户下次充电的时候这边后台再看下.后续7月19日联系客户说目前是正常的","盛晓佳","nan","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[1015,"已完结","2021-07-17 10:39:00","西安-车行-张展鹏","PK504B10100003014，PK504B10100003008","nan","咨询","nan","nan","nan","代理商要求看下3008跟3014的电池状态","2021-07-17 10:39:00","已截图给代理商相应电池的电量情况","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1016,"已完结","2021-07-17 13:30:00","北京-通州-柴剑波","MGMCLN750N215N085","nan","用户抱怨","BY_续航不足","nan","nan","代理商反应N085电池跑不远，需要更换新的电池C0030，7月21日代理商反应N085跑得近","2021-07-17 13:30:00","把N085换成了C0030，需要跟用户回访电话，7月19日回访客户说新换的电池没问题，目前在使用","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210719】【寿学琦】N085电池质量无问题，   67.84的SOC跑了53公里，里程偏少，怀疑车辆电耗较高导致，N085电池暂不处理，观察一段时间  \\n', 'type': 'text'}, {","无问题关闭","nan","nan","nan","nan","nan"]
[1017,"已完结","2021-07-17 15:25:00","北京-大兴-楚海涛","nan","nan","咨询","nan","nan","nan","代理商的人咨询调拨电池的事情","2021-07-17 15:26:00","调拨电池的事情已经交给田田处理","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1018,"已完结","2021-07-17 15:59:00","北京-朝阳-梁先桂","PK504B10100004403","nan","用户抱怨","BY_交互友好性差","nan","nan","代理商反应电池不显示电量，帮忙看下","2021-07-17 15:59:00","已截图给代理商电池电量情况，告知代理商可以重新删除小程序再次进入试一下，后来联系说没问题了","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","平台","未知原因","nan","nan","nan","nan"]
[1019,"已完结","2021-07-17 17:42:00","北京-海淀-李明桦","PK504B10100003073","聂少华15335592630","咨询","nan","nan","nan","代理商反应客户要退租，后来田田联系说不是要退租是要换一块电池租，误操作了需要退租金修改租期","2021-07-17 17:42:00","先把3073退租了，客户续租了另一块电池后然后把剩余的租金退给了客户，然后更改了租期为15天","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1020,"已完结","2021-07-18 07:16:47","苏州-雅迪-卞春雷","PK504B10100004368","nan","解锁","JS_解锁","nan","运维系统","开通5天试用","2021-07-18 07:16:47","开通试用，设置租赁期 【20210719】【寿学琦】客服设置租期后，租期变为6/30开通，租期31天，与下发的指令不一致，且无法更改","席志强","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)'}, {'email': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","市场","原因1：试用是应使用或配置试用套餐，直接写租期给电池为非常规操作；原因2，在数据平台写租期，不符合业务规范，运营系统自己只能匹配该型号电池最小且大于电池租期的套餐，只有300元/30,', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '锦云（田琳婕）', 'text': '@锦云（田琳婕）', 'token': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'type': 'mention'}, {'text': ' 试用或测试的还使用专用套餐吧，如果不是所有电池都参加，就单列一个测试型号，只给这个测试型号加个短时间套餐","nan","nan","2021-07-19 10:00:00","nan","nan","nan"]
[1021,"已完结","2021-07-18 08:33:12","北京-昌平-冯朝旭","PK50001A100000098","李世博18135632579","返款","FK_返款","nan","nan","6040双包返利","2021-07-18 08:33:12","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1022,"已完结","2021-07-17 22:11:00","北京-昌平-冯朝旭","PK500A20100000837","任凤林13146001333","代理商抱怨","BY_不能放电","nan","nan","代理商反应0837电池不放电，要求更换为0832","2021-07-17 22:12:00","更换电池，反馈技术群，反馈0837 看上去像bms坏了","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210719】【李可心】怀疑BMS损坏，建议返厂维修 【20210927】电池没问题，当天没有断电数据，后续正常在使用","无问题关闭","用户车辆问题","2021-09-27 20:40:00","nan","nan","nan"]
[1023,"已完结","2021-07-18 08:46:12","北京-通州-张楠","MGMCLN750N215N124","张威 18600901855","咨询","nan","nan","微信公众号","用户咨询长时间租赁是否有优惠，想要按季/年租赁，反馈别人家电池都有按季或者年租赁的，希望可以多推出一些活动","2021-07-18 08:46:12","告知用户会不定期推出活动的，他的建议会帮忙反馈记录","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1024,"已完结","2021-07-18 08:55:12","nan","nan","nan","咨询","nan","nan","微信公众号","咨询是否可以按天租赁","2021-07-18 08:55:12","告知用户目前是按月租赁的，查询了离用户近的站点，可以去站点去看看","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1025,"已完结","2021-07-18 09:29:28","北京-朝阳-梁先桂","PK50001A100000514","陈清忠15095055172\\n","用户抱怨","BY_续航不足","nan","代理商反馈","里程不足，之前可以跑七八十，现在跑不了那么远了，用户说刚租上没有这个问题，用的时间长了，里程慢慢就上不去了","2021-07-18 09:29:28","更换成PK500A20100000772，反馈技术群核实里程不足问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210720】6月开始电池压差有所增长，电池可继续在市场中使用，问题关闭，待新用户抱怨再决定是否进一步操作","无问题关闭","用户车辆问题","2021-09-27 20:43:00","nan","nan","nan"]
[1026,"已完结","2021-07-18 10:44:57","北京-朝阳-梁先桂","PK50001A100000686","曹云栋15726111309\\n","退租","TZ_用户不再从事该行业","nan","nan","用户用不了两块电池了，退一块","2021-07-18 10:44:57","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1027,"已完结","2021-07-18 10:12:54","北京-海淀-李明桦","MGMCLN750N215N228","卢永雷15936802223\\n","退租","TZ_用户不再从事该行业","nan","nan","用户回老家，退租","2021-07-18 10:12:54","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1028,"已完结","2021-07-18 10:45:26","北京-朝阳-梁先桂","PK50001A100000595","王海龙15901233983\\n","代理商抱怨","BY_骑行断电","nan","nan","反馈插上没反应，断电，插上别的电池可以","2021-07-18 10:45:26","更换为PK50001A100000686，反馈技术群核实电池是否有问题，技术群核实到故障码0，故障等级0，MOS无法闭合，建议标记故障，返厂。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","已打故障。联系春燕返厂。 【20210927】7月16号14:44，MOS突然全部断开，没有故障码。SOC 38%，电压3.6V 【20211008】MOS断开是因为检测不到互锁，推测连接线接触不良，也可能用户把电池拿出来了；7月18号推测用户连接电池用不了是连接不良，后来更换电池的时候能短暂检测到互锁信号","产品质量","转接线连接不良","2021-10-08 21:42:00","nan","已返厂","2021-08-30 00:00:00"]
[1029,"已完结","2021-07-18 10:54:57","苏州-广师傅车行-广兴友","PK504B10100004372","李宗良(租)\\n13404239301","解锁","JS_解锁","nan","nan","开5天试用","2021-07-18 10:54:57","设置5天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1030,"已完结","2021-07-18 11:24:47","北京-通州-李兵兵","PK504B10100003051","苏闯闯(租)\\n18210533507","用户抱怨","BY_不能充电","nan","nan","充不上电","2021-07-18 11:24:47","联系用户，用户是电池在车上连接充电的，让用户尝试电池和车断开充电，可以充了","席志强","nan","nan","【20210927】电池MOS闭合，归还后立即可以充，用户车辆问题","无问题关闭","用户车辆问题","2021-09-27 21:07:00","nan","nan","nan"]
[1031,"已完结","2021-07-18 11:44:59","北京-通州-柴剑波","MGMCLN750N215N181","曹玉柱13691489244\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","有急事回老家，先退租","2021-07-18 11:44:59","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1032,"已完结","2021-07-18 13:07:06","北京-通州-张楠","MGMCLN750N215N065","nan","解锁","JS_解锁","nan","代理商反馈","代理商用，开通2天","2021-07-18 13:07:06","设置两天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1033,"已处理未完结","2021-07-18 14:07:06","苏州-王文钰","PK50001A100000728","王家凯15666199612\\n","用户抱怨","BY_不能放电","nan","代理商反馈","退租6040，租6060","2021-07-18 14:07:06","用户9.23下的第一笔订单，后台看到有1000的押金，待和用户确认。用户已关机，暂未联系上","席志强","nan","nan","【20210809】已先操作归还 【20210927】单体2号在7月15号10:00左右突然下降增速加快，怀疑电芯有问题；电池被更换后一直没有充电没有维修，怀疑已经过放","产品质量","电芯内短路","2021-09-27 21:18:00","nan","已返厂","2021-09-26 00:00:00"]
[1034,"已完结","2021-07-18 13:05:00","北京-海淀-李明桦","PK504B00100004181","阮金宝17600053178\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户用不上电池了","2021-07-18 16:41:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1035,"已完结","2021-07-18 15:54:27","苏州-王文钰","PK50001A100000522","李东亮18625262865\\n","退租","TZ_自购电池","nan","代理商反馈","自己购买电池了，退租","2021-07-18 16:41:00","归还电池（王文钰站点无押金）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1036,"已完结","2021-07-18 15:54:27","苏州-王文钰","PK50001A100000371","李东亮18625262865\\n","退租","TZ_自购电池","nan","代理商反馈","自己购买电池了，退租","2021-07-18 16:41:00","归还电池（王文钰站点无押金）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1037,"已完结","2021-07-18 15:30:00","北京-昌平-石海平","MGMCLN750N215N147","nan","解锁","JS_解锁","nan","代理商反馈","代理商要骑着去上牌","2021-07-18 16:41:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1038,"已完结","2021-07-18 16:40:00","北京-房山-李猛","MGMCLN750N215N162","杨旭13464450101 【电话号错误】","用户抱怨","BY_续航不足","nan","代理商反馈","里程不足要求换电池","2021-07-18 16:17:00","更换为MGMCLN750N215N035，反馈技术群","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","客服","mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': ' 需通知骑手电池无问题，通知后将状态变更为已完结。【20210718】【李可心】该用户从93%跑到47%了用不到一半的电，跑了65km，昨天从97%跑到26%，跑了100Km，起码还能跑30km——用户电话已停机，暂未联系上\\n","无问题关闭","用户感知过于敏感","2021-07-18 16:30:00","nan","nan","nan"]
[1039,"已完结","2021-07-18 17:30:00","北京-房山-李猛","MGMCLN750N215N047","杜少雄15035485938\\n","用户抱怨","BY_续航不足","nan","代理商反馈","代理商想看下电池今天跑了多远，用户不清楚车的电耗，反馈之前使用铁塔的小电池骑两个小时多还能剩40%多的电","2021-07-17 17:30:00","反馈技术群测算里程，测算里程70公里左右，偏少，电池没有问题，用户车整体电耗挺高，联系用户告知情况，可以去更换一块再跑的试试","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","客服","联系用户告知情况，电池后台查看没什么问题，可能是用户车整体的点好比较高，可以去更换一块再跑的试试","无问题关闭","用户车辆问题","2021-07-18 18:00:00","nan","nan","nan"]
[1040,"已完结","2021-07-18 19:30:00","北京-昌平-石海平","MGMCLN750N215N155","刘希春13351342929\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","不干骑手了","2021-07-18 19:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1041,"已完结","2021-07-18 19:55:00","北京-通州-李兵兵","PK504B10100003051","苏闯闯18210533507","返款","FK_返款","nan","运维系统","6060下单有礼活动，返款","2021-07-18 19:56:00","返款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1042,"已完结","2021-07-18 19:57:00","北京-通州-张楠","PK504B10100004341","赫康康15838617110","返款","FK_返款","nan","运维系统","6060下单有礼活动，返款","2021-07-18 19:57:00","返款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1043,"已完结","2021-07-18 19:58:00","北京-丰台-田胜强","MGMCLN750N215N133","蒋肼全15321254245","返款","FK_返款","nan","运维系统","6060下单有礼活动，返款","2021-07-18 19:59:00","返款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1044,"已完结","2021-07-18 20:15:00","北京-通州-张楠","PK50001A100000429","张克明18515047587","退租","TZ_友商产品竞争","nan","代理商反馈","用户要租铁塔的，刚下单，不合适要退","2021-07-18 20:16:00","归还电池，退押金，退租金","席志强","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[1045,"已完结","2021-07-18 22:12:00","北京-大兴-楚海涛","MGMCLN750N215I078","吕霄娜18910616009","用户抱怨","BY_不能充电', 'BY_骑行断电', 'BY_不能放电","nan","代理商反馈","用户反馈电池充不了电，小程序电量显示满电，实际没电，近几天骑行断电，没法使用。","2021-07-18 22:14:00","反馈技术群，核实电池问题。更换电池为MGMCLN750N215I037，用户要求赔付这几天的误工。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","供应保障","【20210718】【李可心】【寿学琦】初步判断采样线异常，通知骑手更换电池，代理商隔离，春艳姐纳入返修清单— 已联系用户告知下月续租多送5天租期，用户已接受","产品质量","采样断线","2021-07-19 14:18:00","nan","已返厂","2021-09-09 00:00:00"]
[1046,"已完结","2021-07-19 08:39:00","北京-朝阳-梁先桂","MGMCLN750N215I027","徐汝有15501262955","用户抱怨","BY_不能充电","nan","代理商反馈","充不上电","2021-07-19 08:39:00","后台查看是超租期锁定了，开通了一天的租期，先让用户可以充电，并联系用户，告知是超期锁定了，已经可以正常充电，及时续租。续租后更换电池为MGMCLN750N215N219","席志强","nan","nan","nan","无问题关闭","缺少租期提醒功能","2021-09-27 22:37:00","nan","nan","nan"]
[1047,"已完结","2021-07-19 09:47:00","北京-通州-刘玉甫","MGMCLN750N215N158","田宇18515430452","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不做了，用不着了","2021-07-19 09:48:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","客服","nan","无问题关闭","nan","2021-07-19 09:50:00","nan","nan","nan"]
[1048,"已完结","2021-07-19 09:59:00","北京-通州-刘玉甫","UD02030118B4C0004","沈杏龙 15373779894","用户抱怨","BY_续航不足","nan","代理商反馈","用户说骑80公里就没有电了","2021-07-19 10:00:00","反馈技术群测算里程","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","运维","【20210719】【寿学琦】7/18一天，用户从93.89%SOC跑到了8.48%SOC，跑了101公里——已联系用户告知电池放电没有问题，可以放心跑","无问题关闭","用户感知过于敏感","2021-09-27 22:37:00","nan","nan","nan"]
[1049,"已完结","2021-07-19 10:05:00","北京-海淀-李明桦","PK504B10100004455","马永兴13784177854//17326967326","用户抱怨","BY_骑行断电","nan","用户微信联系","骑着骑着不通电了，电池灯全灭，开关也按不亮，一亮一灭的","2021-07-19 10:20:00","反馈技术群，联系用户排查问题，技术核实温感有点问题了，控制器坏了，先更换，给用户叫车去站点换电池，换成PK504B10100004469.4455打故障，联系春艳和代理商返厂。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210719】【李可心】电池温度传感器断线，需要返厂","产品质量","采样断线","2021-07-19 22:38:00","nan","已返厂","2021-08-30 00:00:00"]
[1050,"已完结","2021-07-19 10:20:00","北京-朝阳-梁先桂","MGMCLN750N215H002","李冬冬13211076230\\n","退租', '用户抱怨","BY_续航不足","nan","代理商反馈","里程不够用户一天跑","2021-07-19 10:28:00","联系用户，用户表示里程不够使，跑到10%左右就不敢跑了，怕抛在半路没人管。已和用户解释了，电量可以使用到0%。用户还是要退租。归还电池，退押金。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户感知过于敏感","2021-09-27 22:40:00","nan","nan","nan"]
[1051,"已完结","2021-07-19 10:30:00","北京-昌平-刘光辉","MGMCLN750N215N253","罗振伟18340666288","代理商抱怨","BY_不能放电","nan","代理商反馈","刚更换的电池不通电","2021-07-19 10:33:00","推测是刚更换电池未解锁，过一会就可以了","席志强","nan","nan","nan","产品质量","锁定解锁控制慢","2021-09-27 22:41:00","nan","nan","nan"]
[1052,"已完结","2021-07-19 11:24:00","西安-修车-亓文超","PK500A20100000921","韩顺利13720554073","解锁","JS_解锁","nan","代理商反馈","开通7天试用","2021-07-19 11:25:00","设置7天租赁期（不是通过人工更改租期，通过试用套餐来实现，后续试用田姐操作）","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[1053,"已完结","2021-07-19 11:40:00","nan","PK504B00100004269","赵伟杭18556700898","返款","FK_返款","nan","运维系统","苏州240活动持续，手工返款60","2021-07-19 12:45:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1054,"已完结","2021-07-19 12:04:00","北京-昌平-孟红祥","MGMCLN750N215N214","高明利 18391122119","用户抱怨","BY_不能充电","nan","用户电话反馈","充不进去电，灯不亮，换了4个充电器，搞坏了4个充电器，要求换电池","2021-07-19 12:11:00","更换为MGMCLN750N215I077，7月24日客户说又充不进去电了，已告知用户退租，充电有问题把充电器都搞坏了，充电器拿回来技术分析，如果客户退租暂时只能退押金，租金暂时不退","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）'}, {'email': 'munan.hong@fast-fun.com.cn', 'en_name': '陆逊(洪木南)', 'id': 'ou_dd1d30f90c0964e09ea451e76d0ab48b', 'name': '陆逊(洪木南)","nan","【20210719】', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': ' 问下客户是怎么充电的，连着插排还是直接墙充，如果是连着插排充告诉用户直接墙充或者换个插排，目前判断插排质量不好把充电器烧坏了，如果继续损坏充电器的话我们可能会发起索赔——是使用插排充的电，用户说手里还有其他家三块电池，别的电池都没事。之前也都是用的代理商配的充电器，已经更换了电池和充电器，再观察一下。麻烦看下是否是电池的原因', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '寿学琦', 'text': '@寿学琦', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '李可心（左慈）', 'text': '@李可心（左慈）', 'token': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'type': 'mention'}, {'text': '  【20210722】已联系代理商，暂时未回复，持续跟进 【20210723】代理商反馈充电器已混入报废品中，无法区分，后续无论电池还是充电器出现问题，第一时间同时代理商隔离产品 【20210804】用户尚未归还电池和充电器 【20210811】用户正常使用中，暂未反馈问题 【20210824】用户续租，未反馈问题，充电器质量无法追踪","无问题关闭","用户环境问题","2021-09-27 22:42:00","nan","nan","nan"]
[1055,"已完结","2021-07-19 12:07:00","北京-朝阳-梁先桂","PK504B10100004403","周宇阳13681167527","用户抱怨","BY_续航不足","nan","代理商反馈","没电了，回不去了，换一块电池","2021-07-19 12:08:00","更换电池为PK504B00100004085","席志强","nan","nan","【20210927】前一天没充电","无问题关闭","用户操作问题","2021-09-27 22:43:00","nan","nan","nan"]
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[1062,"已完结","2021-07-19 16:45:00","北京-海淀-李明桦","PK500A20100000796","邓全志13942914442","用户抱怨","BY_电池离线问题","nan","用户电话反馈","离线，看不到充电信息","2021-07-19 16:46:00","后台查看电池正常状态，过一会就在线了，用户在充电柜中充电信号不太好","席志强","nan","nan","nan","产品质量","信号差","2021-09-27 22:44:00","nan","nan","nan"]
[1063,"已完结","2021-07-19 17:58:00","北京-海淀-姜成久","MGMCLN750N215N082","耿立福13331452878","退租","nan","nan","代理商反馈","用户以为7255有活动，下单知道没有活动，换6060有活动，也不换，要退租","2021-07-19 18:02:00","归还电池，退押金，租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1064,"已完结","2021-07-19 18:16:00","北京-昌平-杨工","PK50001A100000287","康秀东18211020268","用户抱怨","nan","nan","代理商反馈","用户年初就在用这个电池，最近一个月感觉没有之前跑的远了，没有具体数值。","2021-07-19 18:32:00","更换成PK50001A100000123，又更换成PK50001A100000510","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210804】电池处于运营模式，暂未发现异常，SOH 88%，用户感知里程短，关闭问题，持续观察","无问题关闭","用户感知过于敏感","2021-09-27 22:45:00","nan","nan","nan"]
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[1069,"已完结","2021-07-19 23:37:00","北京-朝阳-梁先桂","PK500A20100000844","徐汝有15501262955\\n","用户抱怨","BY_续航不足","nan","代理商反馈","没电了","2021-07-19 23:38:00","更换成PK50001A100000615","席志强","nan","nan","【20210927】当天跑的里程多","无问题关闭","用户操作问题","2021-09-27 22:49:00","nan","nan","nan"]
[1070,"已完结","2021-07-20 09:09:00","北京-朝阳-梁先桂","PK504B00100004085","周宇阳13681167527","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户说不需要了","2021-07-20 09:10:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1071,"已完结","2021-07-20 10:05:00","北京-昌平-石海平","PK500A20100000734","张广华15810814801","返款","FK_返款","nan","代理商反馈","续租两块6040，返款81","2021-07-20 10:06:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[1073,"已完结","2021-07-20 10:37:00","北京-通州-李兵兵","R1626747696701545","王晓辉18310173085\\n","返款","FK_返款","nan","运维系统","6060下单有礼，返款50","2021-07-20 10:39:00","活动详情已发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1074,"已完结","2021-07-20 10:41:00","北京-昌平-杨工","PK504B00100004178","付金龙18301282834\\n","返款","FK_返款","nan","运维系统","6060下单有礼，返款50","2021-07-20 10:41:00","活动详情已发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[1077,"已完结","2021-07-20 11:17:00","北京-朝阳-梁先桂","MGMCLN750N215I027","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","充不了电","2021-07-20 11:23:00","电池锁定充不了电，已设置1天租期，让代理商充电","席志强","nan","nan","nan","产品质量","锁定后无法充电","2021-09-27 22:51:00","nan","nan","nan"]
[1078,"已完结","2021-07-20 10:30:00","北京-通州-张楠","PK50001A100000126","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-20 10:32:00","20日查看电量1%，已联系张楠充电【2021/07/21】下午查看电量12%，正在充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1079,"已完结","2021-07-20 12:53:00","北京-昌平-孟红祥","MGMCLN750N215N191","高山18911485682\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户不干骑手了，退租","2021-07-20 12:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[1082,"已完结","2021-07-20 14:26:00","北京-朝阳-梁先桂","PK504B00100004094","张俊国15102696753","退租","nan","nan","代理商反馈","用户暂时不做骑手，要回老家一个月","2021-07-20 14:27:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1083,"已完结","2021-07-20 14:31:00","北京-朝阳-梁先桂","MGMCLN750N215N108","nan","解锁","JS_解锁","nan","运维系统","春艳联系要充电，发货","2021-07-20 14:34:00","设置3天租期，充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1084,"已完结","2021-07-20 14:33:00","北京-朝阳-梁先桂","MGMCLN750N215N120","nan","解锁","JS_解锁","nan","运维系统","春艳联系要充电，发货","2021-07-20 14:34:00","设置3天租期，充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[1178,"已完结","2021-10-07 08:19:01","nan","PK504B10100004472","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","nan","2021-10-07 10:44:00","nan","其他","nan","nan","【20211007】无故障码，MOS没有断开；不应返厂","无问题关闭","用户车辆问题","2021-10-07 10:44:00","nan","已返厂","2021-08-30 00:00:00"]
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[1188,"已完结","2021-10-07 08:18:45","nan","PK50001A100000329","nan","代理商抱怨","BY_骑行断电","nan","代理商反馈","nan","2021-10-07 09:13:00","nan","其他","nan","nan","【20211007】SOC相差10%","产品质量","模组耗电不一致","2021-10-07 09:14:00","nan","已返厂","2021-08-30 00:00:00"]
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[1195,"已完结","2021-10-07 08:18:25","nan","PK50001A100000592","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","nan","2021-09-30 11:11:00","nan","其他","nan","nan","nan","产品质量","温度传感器异常","2021-10-07 11:12:00","nan","已返厂","2021-04-12 00:00:00"]
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[1200,"已完结","2021-07-21 10:28:00","北京-通州-张楠","MGMCLN750N215L007","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一天使用，他的电池下午才能到","2021-07-21 10:28:00","设置1天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1201,"已完结","2021-07-21 10:01:00","北京-昌平-冯朝旭","PK50001A100000505","苏国忠13834890207\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，返款81","2021-07-21 10:03:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1202,"已完结","2021-07-21 10:51:00","北京-骑享-直营","PK50001A100000321","李灏13293050191\\n","返款","FK_返款","nan","运维系统","春艳群里反应续租返利81","2021-07-21 10:51:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1203,"已完结","2021-07-21 11:00:00","北京-海淀-李明桦","PK504B00100004179","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一天","2021-07-21 11:00:00","设置1天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1204,"已完结","2021-07-21 10:53:00","苏州-雅迪-卞春雷","PK504B10100004368","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","代理商反应电池没电，还说我们锁电池","2021-07-21 10:53:00","电池是昨天下午开通试用一天的，昨晚完成租赁后骑手/代理商未给电池充电，现在已经没电了 当前电池在充电","盛晓佳","nan","nan","nan","无问题关闭","超租期锁定","2021-09-27 22:58:00","nan","已返厂","2021-08-25 00:00:00"]
[1205,"已完结","2021-07-21 11:03:00","北京-骑享-直营","PK50001A100000305","nan","返款","FK_返款","nan","运维系统","春艳在群里反应需要返款81","2021-07-21 11:03:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1206,"已完结","2021-07-21 11:55:00","苏州-雅迪-卞春雷","PK504B10100004368","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-21 14:23:00","21日查看电量86%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1207,"已完结","2021-07-21 11:41:00","北京-通州-张楠","MGMCLN750N215N070","nan","nan","nan","nan","运维系统","可心在群里问N070 这个电池能查下么，在5/15-16的时候用过别人的充电器","2021-07-21 11:41:00","5/16没订单，田田说5月29日才投放代理商的，GLM电池是在分批次在4月底开始出货的，有可能我们自己在用 ？ 但不太可能会乱用充电器呢。","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1208,"已完结","2021-07-21 13:47:00","北京-朝阳-梁先桂","PK50001A100000706","常亚雷 15733444345","代理商抱怨","BY_骑行断电","换电池【同类】","代理商反馈","代理商反馈0706断电更换为0844","2021-07-21 13:48:00","更换成PK500A20100000844","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","运维","【20210721】Mos状态正常，SOC正常，压差正常，温差正常，信号正常，未发现明显异常项，问题已反馈科易动力 【20210723】电池转移到13363656730用户车上，正常使用，电池无异常，问题关闭","无问题关闭","用户车辆问题","2021-09-27 22:59:00","nan","nan","nan"]
[1209,"已完结","2021-06-30 18:22:42","北京-海淀-李明桦","PK504B10100004445","李晓伟   15801023921          \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","骑手回老家了","2021-06-30 18:22:42","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1210,"已完结","2021-07-21 13:39:00","北京-骑享-直营","PK500A20100000756","孟雷刚15230423819\\n","退租","nan","nan","运维系统","春艳在群里说0756需要退租，家人出车祸骨折，回家看孩子","2021-07-21 13:40:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1211,"已完结","2021-07-21 13:39:00","北京-骑享-直营","PK50001A100000446","孟雷刚15230423819\\n","退租","nan","nan","运维系统","春艳在群里说0446需要退租，家人出车祸骨折，回家看孩子","2021-07-21 13:40:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1212,"已完结","2021-07-21 14:43:00","北京-昌平-王少树","MGMCLN750N215N183","王国立18612393115\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商群里说收到N183退租","2021-07-21 14:43:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1213,"已完结","2021-07-21 15:13:00","北京-昌平-杨工","MGMCLN750N215I071","刘亚文18510441995\\n","退租","nan","nan","代理商反馈","代理商群里说I071退租，骑手租了两块电池，暂时不需要了","2021-07-21 15:13:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1214,"已完结","2021-07-21 15:27:00","北京-昌平-司永生","PK504B10100003032","仁珍李马17610409393\\n","返款","FK_返款","nan","运维系统","租6060返现50","2021-07-21 15:27:00","已返现50给骑手","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1215,"已完结","2021-07-21 15:59:00","其他-备注中标明","PK500A20100000849","nan","咨询","nan","nan","代理商反馈","代理商反应租不了电池","2021-07-21 15:59:00","因为电池处于零售模式，无法租赁，导致电池无法租赁，田田已处理，成功租了电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1216,"已完结","2021-07-21 16:04:00","北京-昌平-杨工","MGMCLN750N215I071","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-21 16:05:00","电量0%，设置3天租期，联系代理商充电【2021/07/23】查看电量为0 ，已联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1217,"已完结","2021-07-21 16:02:00","其他-备注中标明","PK500A20100000849","刘豪欢 13299193948","返款","FK_返款","nan","代理商反馈","代理商群里说西安新用户首月返70","2021-07-21 16:02:00","已返款70","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1218,"已完结","2021-07-21 17:48:00","西安-修车-亓文超","PK500A20100000921","韩顺利13720554073\\n","退租","nan","nan","代理商反馈","代理商反馈电池已归还","2021-07-21 17:48:00","客户是七天试用的已归还电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1219,"已完结","2021-07-21 18:46:00","北京-骑享-直营","PK500A20100000732","成海宝18946262355\\n","返款","FK_返款","nan","运维系统","春艳在群里要求返利81","2021-07-21 18:46:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1220,"已完结","2021-07-21 19:06:00","苏州-王文钰","nan","nan","咨询","FK_返款","nan","用户微信联系","代理商群里面用户问介绍新用户还有没有介绍费","2021-07-21 19:06:00","已告知用户返现活动已结束","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1221,"已完结","2021-07-21 20:45:00","北京-通州-李兵兵","PK504B10100003051","苏闯闯 18210533507","用户抱怨","BY_电池离线问题","nan","代理商反馈","代理商反应电池不在线，问一下怎么让电池在线，还问了跟信息审核通过不通过有没有关系","2021-07-21 20:45:00","已告知代理商电池在外面信号好的地方会在线，信号不好会离线，跟用户审核是没有关系的","盛晓佳","nan","nan","【20210927】7月21号16:00之后无信号","产品质量","信号差","2021-09-27 23:06:00","nan","nan","nan"]
[1222,"已完结","2021-07-21 21:17:00","北京-朝阳-梁先桂","PK500A20100000927","王崇微 13520771373","代理商抱怨","BY_交互友好性差","nan","代理商反馈","代理商反应电池不显示电量","2021-07-21 21:17:00","已告知代理商为了保障他的用电池体验，我们给他换一块电池，已联系用户告知用户有空可以去代理商那边更换电池","盛晓佳","nan","nan","【20210927】7月21号信号丢失一段时间","产品质量","信号差","2021-09-27 23:10:00","nan","nan","nan"]
[1223,"已完结","2021-07-21 19:56:00","北京-骑享-直营","PK50001A100000133","陈韶山13811045823\\n","用户抱怨","BY_充不满电","nan","用户电话反馈","电池只能充到百分之八十多，充不满。户说用的代理商给配的充电器，是用充电桩充电的～充电桩品牌我问了，用户一口咬定不是充电桩的问题，说自己用两年多了","2021-07-21 19:58:00","为考虑用户使用体验，先给用户更换一个充电器，更换充电器的时候检查是不是我们的","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210723】咨询是否为小绿人充电桩 【20210804】电池目前在平台仓库，状态未正常，建议充电测试，可满充则继续投放市场 【20210824】电池处于营运状态","产品质量","充电器问题","2021-09-27 23:12:00","nan","nan","nan"]
[1224,"已完结","2021-07-22 08:57:00","北京-通州-李兵兵","PK504B10100003056","丁文书18137360836\\n","用户抱怨","BY_交互友好性差","nan","用户电话反馈","用户反应电池在手机上不显示电量","2021-07-22 08:58:00","后来联系用户说目前已经正常了，可以显示电量了","盛晓佳","nan","nan","【20210927】猜测可能跟数据切换有关","产品质量","信号差","2021-09-27 23:18:00","nan","nan","nan"]
[1225,"已完结","2021-07-21 21:44:00","北京-海淀-姜成久","MGMCLN750N215N090","赵毅 18618261350","用户抱怨","BY_不能充电', 'BY_不能放电","nan","用户电话反馈","N090客户刚续租反应充不上电了，电池锁定了","2021-07-21 21:45:00","后让用户到信号好的地方电池就自动解锁了","盛晓佳","nan","nan","nan","产品质量","锁定解锁控制慢","2021-09-27 23:19:00","nan","nan","nan"]
[1226,"已完结","2021-07-01 08:31:00","nan","nan","nan","咨询","nan","nan","代理商反馈","客户咨询返现活动","2021-07-01 08:31:00","给客户介绍了返现活动","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1227,"已完结","2021-07-22 10:20:00","北京-朝阳-梁先桂","MLSLXN750N215R010","王磊13206576484\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商群里说R010需要退租","2021-07-22 10:20:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1228,"已完结","2021-07-22 10:40:00","苏州-王文钰","PK50001A100000692","nan","代理商抱怨","BY_电池租赁问题","nan","代理商反馈","代理商群里反应租不了电池","2021-07-22 10:40:00","已联系田田，田田给了新的二维码已发送到群里，之前的套餐类型做了变更，后面客户已扫码租电成功","盛晓佳","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-28 08:25:00","nan","nan","nan"]
[1229,"已处理未完结","2021-07-22 10:44:00","北京-骑享-直营","PK50001A100000383","张鑫 15300314823","用户抱怨","BY_骑行断电","换电池【同类】","运维系统","春艳群里说直营用0383更换0756，因为骑行断电","2021-07-22 10:44:00",",可心回复：接插件温度有问题，可返厂更换成PK500A20100000756，把0756从平台仓库调拨到骑享直营店，0383已打故障码，已联系春艳返厂","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210804】目前处于返修状态","产品质量","接插件温度异常","2021-08-04 17:30:00","nan","已返厂","2021-08-30 00:00:00"]
[1230,"已完结","2021-07-22 10:36:00","西安-车行-张展鹏","PK500A20100000752","nan","咨询","FK_返款","nan","代理商反馈","代理商说0752修改套餐190返70","2021-07-22 10:36:00","田田已完成操作，已返现70","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1231,"已完结","2021-07-22 10:36:00","西安-车行-张展鹏","PK500A20100000752","nan","咨询","nan","nan","代理商反馈","代理商要一个0752电池的二维码，询问了电池编码是输入完整编码还是只输入0752后四位就行？","2021-07-22 10:36:00","田田已发0752电池的二维码，并且告知代理商需要输入完整的电池编码","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1232,"已完结","2021-07-22 11:41:00","西安-车行-张展鹏","nan","nan","代理商抱怨","BY_交互友好性差","nan","代理商反馈","代理商群里反应华美家园站在地图上显示位置错误，咱们现在小程序上的华美家园站点位置距离实际位置差了6公里","2021-07-22 11:41:00","已反馈技术群，田田说：地图坐标出不来，这是我人工去全国地图上的一个点。刘畅说：添加这个站点的时候标的点不对，地图选点选他真实的，选的不对。田田说：经常会出现，输入地址，不出坐标 的情况，我就会去要BD给更详细的地址，再去更新，但有时候还是怎么都没有坐标，我就会点开地图，抵达指定城市，区域，在偌大的城市中去找街道。","盛晓佳","nan","nan","nan","平台","地图坐标不正确","2021-10-08 21:45:00","nan","nan","nan"]
[1233,"已完结","2021-07-01 08:31:00","nan","nan","nan","咨询","nan","nan","代理商反馈","客户咨询返现活动","2021-07-01 08:31:00","给客户介绍了返现活动","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1234,"已完结","2021-07-22 14:06:00","北京-朝阳-梁先桂","MLSLXN750N215R010","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 14:06:00","查看电量为0%，设置3天租期，已联系代理商充电【2021/07/23】42%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1235,"已完结","2021-07-22 14:06:00","平台仓库","PK50001A100000481","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 12:26:00","查看电量为0%，已联系春艳充电【2021/07/23】显示：10%,已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1236,"已完结","2021-07-22 14:10:00","苏州-约哈斯-代理站","PK504B10100003094","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 14:11:00","试用7天，在试用期，后台无用户信息，明日下午到期，待观察晚上是否会充电【2021/07/23】60%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1237,"已完结","2021-07-22 14:13:00","苏州-王文钰","PK504B10100004488","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 14:13:00","查看电量为14%，正在充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1238,"已完结","2021-07-22 14:13:00","苏州-王文钰","PK504B10100004492","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 14:15:00","查看电量为100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1239,"已完结","2021-07-22 14:16:00","北京-骑享-直营","PK50001A100000092","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 14:16:00","查看电量为0%，已联系春艳充电.【2021/07/23】88%,已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1240,"已完结","2021-07-22 14:08:00","北京-大兴-楚海涛","MGMCLN750N215I091","王军刚13520851198\\n","退租","nan","退租","代理商反馈","代理商群反馈I091需要退租","2021-07-22 14:08:00","归还电池，退押金，后面联系骑手说电池不需要了，已经换了摩托车了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1241,"已完结","2021-07-22 14:33:00","北京-通州-刘玉甫","MGMCLN750N215I092","韩书全 18201293789","代理商抱怨","BY_电池租赁问题","nan","代理商反馈","代理商反馈I092一个电池有两个编码，一个I092，一个I094客户扫上了，库存没有减少","2021-07-22 14:33:00","已经给客户的I094退了租金跟押金，客户已经重新租了I092，已经反馈技术群，田田将I094改成刘玉浦了","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","产品","需格林美通过流程管控解决该问题 【20210928】代理商贴错？","流程管控","标签贴错","2021-09-28 08:27:00","nan","nan","nan"]
[1242,"已完结","2021-07-22 15:09:00","北京-顺义-武晋杰","MGMCLN750N215N029","nan","后台低电量报警","nan","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 15:10:00","查看电量为0%，已联系代理商充电【2021/07/23】显示：100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1243,"已完结","2021-07-22 15:16:00","北京-大兴-楚海涛","PK504B00100004083","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-22 15:17:00","查看电量为0%，已联系代理商充电【2021/07/23】电量为0，已联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1244,"已完结","2021-07-22 17:26:00","北京顺义-车行-张瑞涛","MGMCLN750N215N230","李异强13910162481","用户抱怨","BY_骑行断电","nan","用户电话反馈","客户主动来电反应续租的电池骑行断电","2021-07-22 17:26:00","反馈技术群看下来电池没问题，后来海江提醒应该让客户把电池拿出来几分钟接收信号，后来联系客户说电池正常了","盛晓佳","nan","nan","nan","平台","锁定解锁控制慢","2021-09-28 08:32:00","nan","nan","nan"]
[1245,"已完结","2021-07-22 18:25:00","北京-昌平-石海平","PK500A20100000935","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通使用","2021-07-22 18:25:00","设置一天租期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1246,"已完结","2021-07-22 16:42:00","北京-通州-刘玉甫","MGMCLN750N215N056","nan","咨询","nan","nan","运维系统","春艳让看下电池有没有问题，需要出货了","2021-07-22 16:42:00","后台看了没有问题，设置了一天租期充电看下有没有问题","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1247,"已完结","2021-07-22 16:42:00","北京-通州-刘玉甫","UD02030118B4C0032","nan","咨询","nan","nan","运维系统","春艳让看下电池有没有问题，需要出货了","2021-07-22 16:42:00","后台看了没有问题，设置了一天租期充电看下有没有问题","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1248,"已完结","2021-07-22 16:42:00","北京-通州-刘玉甫","MGMCLN750N215N205","nan","咨询","nan","nan","运维系统","春艳让看下电池有没有问题，需要出货了","2021-07-22 16:42:00","后台看了没有问题，设置了一天租期充电看下有没有问题","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1249,"已完结","2021-07-23 08:37:00","北京-房山-李猛","MGMCLN750N215N176","刘志宇18231468110\\n","退租","TZ_用户不再从事该行业","nan","代理商反馈","用户买摩托了","2021-07-23 08:38:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1250,"已完结","2021-07-23 09:30:00","北京-丰台-田胜强","MGMCLN750N215N223","蒋肼全15321254245\\n","用户抱怨","BY_交互友好性差","nan","用户微信联系","户反馈昨天回来小程序看电池还剩百分57,可充上电就显示才30了。昨天充完电显示百分百，可今天充完就百分96了，绿灯也亮了，可小程序上显示快充还要3小时。","2021-07-23 09:32:00","安抚用户，电池没有问题，是小程序在优化算法，近期会升级程序，升级后就没问题了。小程序可能存在延迟更新，可以退出重进看下。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","【20210927】9月22号不存在用户说的情况；有可能手机卡了，有可能用户看到剩余40%之后又跑了","无问题关闭","用户感知过于敏感","2021-09-28 08:37:00","nan","nan","nan"]
[1251,"已完结","2021-07-22 23:03:00","北京-通州-柴剑波","UD02030118B4C0015","曹玉柱13691489244\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商群里反馈有个电池充不了电，刚租的","2021-07-22 23:03:00","已联系骑手第二天去更换电池，如果没有合适的电池先给客户开通6040的用一下，等电池到了店里需要打故障码，7月23日下午15：21客户到店把C0015更换为N172，故障码已打","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","产品质量","未知原因","nan","nan","已返厂","2021-07-27 00:00:00"]
[1252,"已完结","2021-07-23 10:34:00","北京-房山-李猛","MGMCLN750N215N067","nan","代理商抱怨","BY_电池租赁问题","nan","代理商反馈","扫码租不了","2021-07-23 10:35:00","后台查看在平台仓库，且有故障标。将电池调拨到代理商站点，查看表格无电池记录，反馈技术群，让代理商帮忙试下能否正常充电，可以充电就可以正常出租。把电池改为正常状态。先让代理商换一块给用户扫码租赁。","席志强","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-28 08:42:00","nan","nan","nan"]
[1253,"已完结","2021-07-23 13:55:00","北京-朝阳-梁先桂","PK50001A100000613","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-23 13:56:00","查看电量为0%，已联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1254,"已完结","2021-07-23 09:12:00","北京-昌平-王少树","PK504B10100004453","nan","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商说客户需要退租","2021-07-23 09:12:00","归还电池，退押金，回访客户说有急事回家了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1255,"已完结","2021-07-23 11:31:00","北京-昌平-司永生","PK504B10100003069","赵丽娜13522939208\\n","用户抱怨","BY_不能放电","退租","用户电话反馈","用户来电反应电池骑行又断电了","2021-07-23 11:31:00","技术通过后台查了电池并没有问题，最后决定让客户退租，另外补偿客户150元，归还电池，退押金","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210723】由于电池租金计算方式有问题，按照31天给用户计算租金周期，导致客户抱怨，因此按照77元租金（31天）+10元补偿金的方式补偿用户，共产生费用150+77+10=237元，电池打故障标签，通知锦云让BD去测试电池是否正常，如异常则进入返修流程，如正常则回复营运状态","无问题关闭","用户车辆问题","2021-09-28 08:44:00","nan","nan","nan"]
[1256,"已完结","2021-07-23 07:59:00","北京-朝阳-张朝华","MGMCLN750N215N060","成花15065267128\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商反应客户需要退租","2021-07-23 07:59:00","归还电池，退押金，后期联系客户说暑假需要陪孩子，有需要会租的","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1257,"已完结","2021-07-23 14:34:00","北京-昌平-杨工","PK504B00100004270","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-23 14:49:00","电量显示38%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1258,"已完结","2021-07-23 14:51:00","苏州-约哈斯-代理站","PK504B10100003094","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-23 14:52:00","电量显示100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1259,"已完结","2021-07-23 09:42:00","北京-昌平-王桂燕","MGMCLN750N215I088","nan","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商反应客户需要退租","2021-07-23 09:42:00","归还电池，退押金，联系骑手说回老家了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1260,"已完结","2021-07-23 11:28:00","北京-昌平-石海平","nan","nan","咨询","FK_返款","nan","代理商反馈","代理商在群里问6060活动还有吗","2021-07-23 11:28:00","已告知代理商活动还在继续","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1261,"已完结","2021-07-23 12:02:00","北京-昌平-刘光辉","MGMCLN750N215N097","nan","退租","TZ_车电不匹配","退租","代理商反馈","代理商在群里反应客户刚租了电池车子不匹配没办法使用，需要退租金跟押金","2021-07-23 12:02:00","归还电池，退押金，向代理商推荐了6060代理商说电池太大了也用不了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1262,"已完结","2021-07-23 08:39:00","北京-昌平-杨工","PK504B00100004270","nan","咨询","nan","nan","代理商反馈","代理商在群里说客户要更换一个6040的电池，还问保险需要重复购买吗","2021-07-23 08:39:00","归还电池，退押金，客户租了6040后部分退款退剩余的租金，已告知代理商保险会自动续上，不用重复购买","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1263,"已完结","2021-07-23 11:17:00","北京-朝阳-梁先桂","PK504B00100004036","佘明港17633736924\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里说需要退租","2021-07-23 11:17:00","归还电池，退押金，客户说回老家了，不干了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1264,"已完结","2021-07-23 13:55:00","北京-朝阳-梁先桂","PK50001A100000449","nan","返款","FK_返款","nan","代理商反馈","代理商群里反应续租两组电池","2021-07-23 13:55:00","部分退款81","盛晓佳","nan","nan","【20210703】和用户沟通建议两块电池放在同一个手机里面下订单，否则下次系统判定不符合规则，可能会发生不能返款的现象，反馈完毕，问题关闭', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '盛晓佳（西瓜）', 'text': '@盛晓佳（西瓜）', 'token': '', 'type': 'mention'}, {","nan","nan","nan","nan","nan","nan"]
[1265,"已完结","2021-07-23 14:39:00","北京-房山-李猛","MGMCLN750N215N013","nan","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈客户要退租","2021-07-23 14:39:00","归还电池，退押金，回访客户说暂时不做骑手了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1266,"已完结","2021-07-23 15:49:00","北京-通州-刘玉甫","MGMCLN750N215I092","韩书全18201293789","用户抱怨","BY_交互友好性差","nan","用户电话反馈","用户主动来电反应电池从早到晚一直显示93%的电量，没有变化","2021-07-23 15:49:00","已告知用户去店里更换电池","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】I092属于贴标错误电池，已追踪处理","流程管控","标签贴错","2021-08-04 17:32:00","nan","nan","nan"]
[1267,"已完结","2021-07-23 09:21:00","北京-骑享-直营","MLSLXN750N215R003","马磊18514627335","用户抱怨","nan","nan","运维系统","春艳在飞书上说把R003换成R004","2021-07-23 14:39:00","查询下来R004有故障码，核实下来没问题后把故障码取消后把R003更换为R004","盛晓佳","nan","nan","【20210723】咨询春艳为什么要换回来 【20210927】温度线松了","产品质量","连接线接触不良","2021-09-28 09:53:00","nan","nan","nan"]
[1268,"已完结","2021-07-23 15:58:00","北京-朝阳-梁先桂","PK50001A100000606","赵琦13363656730","用户抱怨","BY_骑行断电","nan","代理商反馈","代理商群里说把0606换成0706","2021-07-23 15:58:00","已把0606换成0706","盛晓佳","nan","nan","【20210927】7月23号电池报硬件短路故障","产品质量","硬件短路保护","2021-09-28 09:52:00","nan","nan","nan"]
[1269,"已完结","2021-07-23 16:09:00","北京-朝阳-尹群召","PK504B00100004059","江兴利15901380045","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","这个电池续费后，无法放电","2021-07-23 16:09:00","可心说：后台看过了，电池没有问题，应该是车得问题，有个小电流在放电，后来重新设置了租期，客户反馈电池正常了","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-28 09:25:00","nan","nan","nan"]
[1270,"已完结","2021-07-23 16:59:00","顺义-黄群保","MGMCLN750N215N170","王文歧15810299124","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商群里说N170跑不远，需要更换为N175","2021-07-23 16:59:00","把N170换成N175，电池他今天跑了 47km，还剩 62%的电，总的应该可以跑到120km以上，电池没问题，后来骑手又回来了说N175骑了两公里突然没电了又换回N170","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】N175目前处于正常使用状态，问题关闭","无问题关闭","用户感知过于敏感","2021-09-28 09:26:00","nan","nan","nan"]
[1271,"已完结","2021-07-23 19:05:00","苏州-王文钰","PK504B00100004272","nan","内部业务类","NB_电池调拨","nan","业务部门","代理商线下调货导致电池归属与平台调拨不一致，4272系统在卞春雷，实际已被王文钰拿走，电池有租期无法更改归属，记录本表中留档提示用","2021-07-29 10:00:00","设置租期提醒，在用户退租后将电池调拨到王文钰处","其他","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","nan","nan","nan","nan","nan","nan","nan"]
[1272,"已完结","2021-07-23 17:50:00","北京-朝阳-梁先桂","MGMCLN750N215I032","刘风山15833374742","退租","nan","nan","代理商反馈","代理商群里说需要退租","2021-07-23 17:50:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1273,"已完结","2021-07-23 19:04:00","北京-朝阳-梁先桂","PK50001A100000299","张春旭18235745987","用户抱怨","BY_续航不足","nan","代理商反馈","代理商群里说把0299换成0916，骑手电池没电了","2021-07-23 19:04:00","已把0299换成0916","盛晓佳","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-28 09:39:00","nan","nan","nan"]
[1274,"已完结","2021-07-23 18:44:00","北京-昌平-石海平","MGMCLN750N215N294","赵丽虎15313188685","用户抱怨","BY_续航不足","nan","代理商反馈","代理商群里说客户7255电池需要更换6060的，4050换4452","2021-07-23 18:45:00","已把4450换成4452","盛晓佳","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-28 10:03:00","nan","nan","nan"]
[1275,"已完结","2021-07-23 19:19:00","北京-通州-张楠","MGMCLN750N215L007","史成龙17736352999","用户抱怨","BY_续航不足","换电池【同类】","用户电话反馈","用户主动来电反馈电池续航不足，充满电只能跑70公里，已经在代理商这边需要换一块电池","2021-07-23 19:19:00","把L007换成N106","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-28 10:07:00","nan","nan","nan"]
[1276,"已完结","2021-07-23 22:43:00","北京-通州-柴剑波","MGMCLN750N215N178","武留洋18734789722","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户来电说电池充不上电了","2021-07-23 22:43:00","后台看到客户冲上了，联系客户说拔了试了一下又好了","盛晓佳","nan","nan","nan","无问题关闭","用户操作问题","2021-09-28 10:10:00","nan","nan","nan"]
[1277,"已完结","2021-07-24 09:30:00","北京-曹尚君","MGMCLN750N215N165","郭振军18174373664\\n","退租","TZ_暂未反馈原因","nan","代理商反馈","代理商群里说需要退租","2021-07-24 09:30:00","归还电池，退押金。第一次联系客户无人接听，已发短信","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1278,"已完结","2021-07-24 09:24:00","苏州-李英海","PK504B10100004438","nan","返款","FK_返款","nan","代理商反馈","代理商群里说活动续租退60","2021-07-24 09:24:00","部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1279,"已完结","2021-07-24 09:49:00","北京-海淀-李明桦","MGMCLN750N215N128","nan","咨询","nan","nan","用户电话反馈","用户主动来电说需要查看电池定位，需要锁电池，说是借给了表哥使用，目前表哥不接电话联系不上了，想通过锁电池来限制他使用电池","2021-07-24 09:49:00","截图给用户看了电池的定位，由于电池目前在行车过程中，考虑到锁电池不安全所以先观察等电池空闲再操作锁电池的事情","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1280,"已完结","2021-07-24 11:16:00","北京-房山-李猛","MGMCLN750N215N222","刘国军13436880525","代理商抱怨","SH_电池外观损坏","换电池【同类】","代理商反馈","代理商群说插口烧了需要把N222换成N013，后来N013不放电，N222充电孔发热，导致触电头进去了","2021-07-24 11:16:00","已把N222换成N013，代理商反馈后来电池又有电了","盛晓佳","nan","nan","nan","产品质量","充电口损坏","2021-09-28 10:12:00","nan","nan","nan"]
[1281,"已处理未完结","2021-07-24 11:34:00","北京-通州-刘玉甫","MGMCLN750N215N126","刘瑞康13011192976","用户抱怨","BY_不能充电","换电池【同类】","用户微信联系","用户开始反应电池丢了后来找到了但是电池不放电","2021-07-24 11:34:00","把N126换成了N056，用户反馈正常了，N126已打故障码，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210726】后台信号和实物不匹配 【20210804】N126已经返回格林美 【20210811】售后表格中追踪该问题，客服系统中该问题关闭","平台","未知原因","nan","nan","已返厂","2021-07-27 00:00:00"]
[1282,"已完结","2021-07-24 12:58:00","北京-昌平-司永生","PK504B10100004425","nan","退租","TZ_充电条件限制","退租","用户微信联系","用户说我房东不让锂电池充电，已经到期了，需要去就近的店退电池","2021-07-24 12:58:00","联系BD查询下来张朝华的地址比较方便，给了客户联系方式跟地址","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1283,"已完结","2021-07-24 16:02:00","北京-昌平-杨工","MGMCLN750N215I071","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 16:02:00","查看电量为0%，已电话联系代理商充电，设置3天租期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1284,"已完结","2021-07-24 16:41:00","北京-顺义-梁雪耀","MGMCLN750N215I125","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 16:41:00","查看电量为2%，已电话联系代理商，充电设置3天租期","盛晓佳","nan","nan","【20210725】查看电量为2%，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1285,"已完结","2021-07-24 17:02:00","北京-通州-张楠","MGMCLN750N215L007","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 17:02:00","查看电量为0%，已电话联系代理商，充电设置3天租期","盛晓佳","nan","nan","【20210725】查看电量为0，租期未设置，设置3天租期，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1286,"已完结","2021-07-24 17:05:00","北京-骑享-直营","PK50001A100000092","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 17:05:00","查看电量为0%，已微信联系春艳","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1287,"已完结","2021-07-24 21:22:00","北京-昌平-刘光辉","PK50001A100000488","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 21:24:00","查看电量为1%，已联系代理商","盛晓佳","nan","nan","【20210725】查看电量为0，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1288,"已完结","2021-07-24 21:26:00","北京-骑享-直营","PK50001A100000574","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 21:26:00","查看电量为0%，已联系春艳充电","盛晓佳","nan","nan","【20210725】查看电量为0，联系春艳充电","nan","nan","nan","nan","nan","nan"]
[1289,"已完结","2021-07-24 21:28:00","北京-朝阳-梁先桂","PK50001A100000606","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 21:28:00","查看电量为0%，已联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1290,"已完结","2021-07-24 21:30:00","北京-朝阳-梁先桂","PK50001A100000613","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-24 21:30:00","查看电量为0%，已联系代理商充电","盛晓佳","nan","nan","【20210725】查看电量为14%，已充电","nan","nan","nan","nan","nan","nan"]
[1291,"已完结","2021-07-24 14:20:00","北京-房山-李猛","MGMCLN750N215N176","宁复星18261627783","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商说电池不抗用，把N176换成N255","2021-07-24 14:20:00","电池已更换","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【电压无异常，放电无异常】","无问题关闭","用户车辆问题","2021-09-28 10:21:00","nan","nan","nan"]
[1292,"已完结","2021-07-24 15:10:00","西安-车行-张展鹏","nan","nan","咨询","nan","nan","代理商反馈","代理商问那咱们电池接多少平的线合适？，2.5的线会烧","2021-07-24 15:10:00","可心回答，4的线可以快充，2.5的慢充肯定够","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1293,"已完结","2021-07-24 16:11:00","北京-通州-刘玉甫","MGMCLN750N215N019","吴学迁15711165123","用户抱怨","SH_电池外观损坏","换电池【同类】","代理商反馈","代理商说把N019换成N205，插口烧了","2021-07-24 16:11:00","电池已更换","盛晓佳","nan","nan","nan","产品质量","充电口损坏","2021-09-28 10:23:00","nan","nan","nan"]
[1294,"已完结","2021-07-24 20:43:00","北京-通州-柴剑波","MGMCLN750N215N087","苏云飞18234589900","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","代理商要求更换电池N087换成N167，电池不掉电","2021-07-24 20:43:00","电池已更换","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210728】24号上午充完电后，信号中断 【20210804】8/1信号恢复，正在与格林美查找rootcause 【20210811】在售后表格中追踪该问题，客服系统中该问题关闭","产品质量","信号差","2021-09-28 10:23:00","nan","nan","nan"]
[1295,"已完结","2021-07-24 19:00:00","北京-顺义-武晋杰","MGMCLN750N215N092","刘玉甫18701467867","用户抱怨","BY_续航不足","nan","用户电话反馈","用户来电说电池续航不足，不够跑的","2021-07-24 19:00:00","已反馈技术群","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】电池容量无明显异常，目前处于租赁状态","无问题关闭","用户感知过于敏感","2021-09-28 10:24:00","nan","nan","nan"]
[1296,"已完结","2021-07-24 15:35:00","北京-昌平-孟红祥","MGMCLN750N215I118","郝晓磊18131083511\\n","用户抱怨","BY_不能充电","nan","用户电话反馈","用户来电反馈电池充不上电，电量显示也不正确，充电半天越冲越少，最后电流还变成负数了","2021-07-24 15:35:00","后来客户说再观察一下电池，第二天再看看，不行只能退租","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】贴错标签批次","流程管控","标签贴错","2021-08-04 23:00:00","nan","nan","nan"]
[1297,"已完结","2021-07-01 08:40:00","nan","nan","nan","咨询","nan","nan","代理商反馈","客户咨询退租的事情，问是不是在哪里租的在哪里退","2021-07-01 08:40:00","告知了客户在哪里租的就是在哪里退","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1298,"已完结","2021-07-01 08:52:00","北京-通州-柴剑波","MGMCLN750N215N084","李艳杰18830445757  \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","代理商要求退租，说骑手不干了","2021-07-01 08:52:00","给他退租了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1299,"已完结","2021-07-01 08:46:00","北京-骑享-直营","PK50001A100000326","郭少波   18330788440              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","nan","代理商反馈","要求退租，说骑手不干了","2021-07-01 08:46:00","给他退租了","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1300,"已完结","2021-07-25 08:22:00","北京-昌平-孟红祥","MGMCLN750N215I118","郝晓磊18131083511\\n","咨询","nan","nan","用户微信联系","用户微信联系要求查询电池是否正常，未回应电池遇到什么问题","2021-07-25 08:23:00","后台查看数据，发现总开关在0和2之间变，反馈技术群核实电池是否有问题。用户反馈目前电池用着没问题。","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210726】mos状态自己切换问题反馈格林美，格林美反馈如电池充满后，充电器给周期性脉冲输出，则mos会规律变化","无问题关闭","用户感知过于敏感","2021-09-28 10:27:00","nan","nan","nan"]
[1301,"已完结","2021-07-25 08:38:00","北京-骑享-直营","PK50001A100000186","张小龙13866257165\\n","用户抱怨","BY_续航不足","nan","用户微信联系","2020-04-04用户就在用这块电池了，反馈电池老化，跑不远了。要求更换充电器和电池。","2021-07-25 08:40:00","让用户去更换电池和充电器，已联系代理商告知情况（不同站点更换，尹群召）","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】当前电池SOH为100%，用户持续使用电池 【20210928】实际SOH85%","产品质量","容量衰减过快","2021-09-28 23:00:00","nan","nan","nan"]
[1302,"已完结","2021-07-25 09:05:00","北京-通州-张楠","MGMCLN750N215N106","史成龙17736352999\\n","用户抱怨","BY_续航不足","nan","代理商反馈","用户反馈跑不远，代理商要求测算里程","2021-07-25 09:12:00","跑到12%，里程65公里。联系用户，用户表示换过一块电池，之前的电池也是里程不足，满电跑七八十公里，到不了120公里，反馈技术群核实处理。告知用户考虑是车子电耗较高导致，这边再研究下，用户满电再跑的试试。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】电池正常使用中，容量未见明显异常，无问题关闭","无问题关闭","用户车辆问题","2021-09-28 10:27:00","nan","nan","nan"]
[1303,"已完结","2021-07-25 11:26:00","北京-通州-柴剑波","MGMCLN750N215N178","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-25 11:27:00","后台查看电量为0 ，设置3天租期，联系代理商充电","席志强","nan","nan","【20210725】查看电量为0 ，设置3天租赁期，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1304,"已完结","2021-07-25 11:40:00","苏州-约哈斯-代理站","PK504B10100004384","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-25 11:41:00","后台查看电量为54%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1305,"已完结","2021-07-25 11:47:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦18251295716\\n","返款","FK_返款","nan","用户电话反馈","苏州活动期下单用户，续租永久240","2021-07-25 11:48:00","苏州活动价格清单，核对确是活动期下单用户，部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1306,"已完结","2021-07-25 11:50:00","北京-顺义-武晋杰","MGMCLN750N215N092","景鹏辉13811308562\\n","咨询","nan","nan","微信公众号","用户咨询小程序显示电量充不满，跑的里程不够。咨询啥时候有大里程得电池，反馈别的品牌电瓶有72、85的容量","2021-07-25 11:51:00","回复用户最近小程序在优化，所以电量显示有偏差，实际为已充满状态~后续会上线3.0小程序，就没有这个问题了。里程测算昨天电量从95.6%跑到7.29%，跑了125公里左右 ~里程没问题，已告知用户。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1307,"已完结","2021-07-25 11:58:00","北京-昌平-刘光辉","UD02030118B4C0055","张法静15122523993\\n","退租","TZ_充电条件限制","退租","代理商反馈","用户租了两块电池，反馈费用太高，加上住处不让充电，退一块","2021-07-25 11:59:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1308,"已完结","2021-07-25 12:54:00","北京-昌平-杨工","MGMCLN750N215I070","nan","解锁","JS_解锁","nan","代理商反馈","代理商用一下，解锁","2021-07-25 12:55:00","设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1309,"已完结","2021-07-25 12:53:00","北京-昌平-杨工","UD02030118B4C0062","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商反馈充不上电","2021-07-25 12:57:00","设置1天租赁期，让代理商充电","席志强","nan","nan","nan","产品质量","锁定后无法充电","2021-09-28 10:29:00","nan","nan","nan"]
[1310,"已完结","2021-07-25 13:14:00","北京-通州-刘玉甫","MGMCLN750N215N134","张字权18439433263\\n","用户抱怨","BY_续航不足","退租","代理商反馈","用户抱怨里程不足，跑七八十公里，不够用，要求退租","2021-07-25 13:15:00","归还电池，退押金，5N134 昨天电量跑到42%，跑了75%公里~电量只用了一半，里程没问题。已联系用户解释是电量只用一半的原因。","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-28 10:29:00","nan","nan","nan"]
[1311,"已完结","2021-07-25 13:17:00","北京-昌平-王少树","MGMCLN750N215I129","张比得17812547304\\n","退租","TZ_充电条件限制","退租","代理商反馈","代理商反馈电池还回来了，充电器还没还回来","2021-07-25 13:18:00","已联系用户，用户回复明天给送充电器，暂未退押金//已退租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1312,"已完结","2021-07-25 16:48:00","nan","NA","nan","咨询","nan","nan","微信公众号","咨询成都是否有站点，想买电池和租电池","2021-07-25 16:50:00","反馈核实站点目前有两组电池，目前只提供租赁服务，已告知用户代理商电话","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1313,"已完结","2021-07-25 17:20:00","北京-朝阳-梁先桂","PK500A20100000782","武海霞13283420059\\n","用户抱怨","nan","换电池【不同类】","代理商反馈","6040更换到6060","2021-07-25 17:30:00","更换为PK504B00100004094，退还2天租金","其他","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-28 11:03:00","nan","nan","nan"]
[1314,"已完结","2021-07-25 17:30:00","北京-朝阳-梁先桂","UD02030118B4C0010","郭清江18500650279","用户抱怨","nan","nan","代理商反馈","小程序不显示里程，显示离线","2021-07-25 17:40:00","mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' 联系引导用户更换电池，电池打故障，返厂","其他","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","联系用户告知可能电池信号有点问题，需拿回分析，引导去站点换电池，更换为MGMCLN750N215N108。打故障，联系春艳返厂。告知代理商情况。 【20210728】N108属于王刚贴错标签的那批电池，需要重新贴标签","流程管控","标签贴错","2021-09-28 11:04:00","nan","nan","nan"]
[1315,"已完结","2021-07-25 18:12:00","北京-昌平-杨工","PK50001A100000390","罗伟17695992528\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户反馈接插件发热，近几天骑行断电，把连接线拔掉散热，就能恢复","2021-07-25 18:16:00","更换为PK50001A100000290","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210725】打故障标，通知科易群和春艳姐，返厂——电池已打故障，已联系春艳和科易群返厂 【20210927】接插件过热","产品质量","接插件过温","2021-10-07 22:08:00","nan","已返厂","2021-08-30 00:00:00"]
[1316,"已完结","2021-07-25 20:35:00","北京-昌平-石海平","MGMCLN750N215N276","许强强15801007409\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","不能充电","2021-07-25 20:41:00","后台查看用户是2021-07-25 20:33:14租赁的，电池离线，考虑是离线租期未下发成功，后台查看是锁定状态。手动下发解锁指令，电池在线了，解锁，可以充电。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","电池离线可能无法接收租赁信息，处理及时，流程正确，赞', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","平台","电池离线无法收到租期信息","2021-08-02 10:03:00","nan","nan","nan"]
[1317,"已完结","2021-07-25 22:22:00","北京-大兴-楚海涛","MGMCLN750N215I009","吕辉18235565794\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做这行了","2021-07-25 22:25:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1318,"已完结","2021-07-26 08:52:00","北京-密云-范文杰","MGMCLN750N215L001","邢保柱15712823842\\n","退租","TZ_自购电池","退租","代理商反馈","用户买电池了","2021-07-26 08:56:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1319,"已完结","2021-07-24 17:18:00","北京-通州-柴剑波","MGMCLN750N215N178","武留洋18734789722\\n","退租","TZ_友商产品竞争","退租","代理商反馈","代理商群里反馈客户需要退租，客户说电池续航不足，自己需要跑200多公里，不够用，已经换了别家电池","2021-07-24 17:18:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1320,"已完结","2021-07-26 09:31:00","北京-顺义-吴小刚","PK504B10100003009","李晓晨15028035146\\n","返款","FK_返款","nan","代理商反馈","6060新单有礼活动，返款60//用户反馈充电半个小时就充满了","2021-07-26 09:36:00","部分退款60//用户是刚租的，电池接近满电，所以充半个小时就i满了。是用户看仪表盘显示电量低，已告知用户查看小程序里的电量显示。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1321,"已完结","2021-07-26 09:41:00","北京-昌平-王少树","MGMCLN750N215I129","张比得17812547304\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","已微信联系用户询问退租原因，未回复。电话未接","2021-07-26 09:42:00","归还电池，退押金","席志强","nan","nan","【2021731】电话联系用户，接通后说明回访退租原因，直接挂断。微信联系，不回复","nan","nan","nan","nan","nan","nan"]
[1322,"已完结","2021-07-26 10:30:00","北京-朝阳-张朝华","MGMCLN750N215N066","李宏18510856790\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","用户反馈昨晚电池就离线，昨天尝试把电池拿出来，今天电池还是离线状态","2021-07-26 10:45:00","告知用户可能电池信号有问题，让用户去代理商处更换，用户说可能是他那里的信号有问题，昨天站里有人车丢了，也说看不到定位信号","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210728】用户继续使用电池","产品质量","信号差","2021-09-28 11:08:00","nan","nan","nan"]
[1323,"已完结","2021-07-26 10:47:00","北京-海淀-李明桦","MGMCLN750N215N190","田文珂15290451495\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家，不做骑手了","2021-07-26 10:50:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1324,"已完结","2021-07-26 12:19:00","nan","PK504B10100003140","董小强18215251770\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户说先不干了，健康证还没办下来","2021-07-26 12:20:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1325,"已完结","2021-07-26 14:01:00","北京-顺义-梁雪耀","MGMCLN750N215I125","联系方式：13681544988","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-26 14:01:00","后台查看电量为2% ，设置3天租期，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1326,"已完结","2021-07-26 14:03:00","北京-通州-张楠","MGMCLN750N215L007","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-26 14:03:00","后台查看电量为0% ，设置3天租期，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1327,"已完结","2021-07-26 14:04:00","北京-昌平-刘光辉","PK50001A100000488","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-26 14:04:00","后台查看电量为0% ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1328,"已完结","2021-07-26 14:06:00","北京-骑享-直营","PK50001A100000574","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-26 14:06:00","后台查看电量为0% ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1329,"已完结","2021-07-26 14:01:00","nan","NA","NA","咨询","nan","nan","用户微信联系","用户咨询西安地区租电价格和押金，询问是否可以信用免押","2021-07-26 14:02:00","告知用户租电价格和押金情况，查询用户所在区站点地址和电话，告知用户","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1330,"已完结","2021-07-26 14:07:00","北京-昌平-杨工","PK50001A100000588","李晨宇18911325579\\n","退租","BY_产品无法满足需求","退租","代理商反馈","用户不跑美团了，去跑闪送了，闪送里程不够使了","2021-07-26 14:08:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1331,"已完结","2021-07-26 14:54:00","北京-海淀-李明桦","MGMCLN750N215I014","赵俊欢15230030222\\n","退租","TZ_自购电池","退租","代理商反馈","用户之前自购电池，丢失了，现在找到了，用不着租电了","2021-07-26 14:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1332,"已完结","2021-07-26 17:06:00","北京-朝阳-梁先桂","PK50001A100000553","张剑峰18501133303\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户说黄牌车在北京用不了了，得换车，换车后再说吧","2021-07-26 17:07:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1333,"已完结","2021-07-26 18:12:00","北京-朝阳-梁先桂","MGMCLN750N215N015","王文龙18529549988\\n","返款","FK_返款","nan","代理商反馈","原价340元/组，同一用户同一时间段下单租两组 598元/双包","2021-07-26 18:13:00","部分退款82","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1334,"已完结","2021-07-26 18:00:00","北京-房山-李猛","MGMCLN750N215N040","周红军17600887469\\n","咨询","nan","nan","代理商反馈","用户这个手机号不用了，微信也登不上去，想把电池倒到13718396537这个手机号上（这个手机号租一块电池）","2021-07-26 18:16:00","后台查询28号到期，告知用户到期先退租，然后使用在用的手机号租赁下单，后用户回复微信又找回了，不用倒了","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1335,"已完结","2021-07-27 11:46:00","nan","nan","nan","咨询","nan","nan","用户电话反馈","客户主动来电咨询天通苑附近代理商的地址跟信息，还询问了能不能跨站点归还电池","2021-07-27 11:46:00","已短信发送给客户天通苑代理商的信息，明确告知客户可以跨站点归还电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1336,"已完结","2021-07-27 12:36:00","平台仓库","MGMCLN750N215N226","NA","内部业务类","nan","nan","nan","春艳联系电池状态改为正常，电池已修复好，可以使用","2021-07-27 12:36:00","后台修改故障为正常状态","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1337,"已完结","2021-07-27 12:36:00","平台仓库","MGMCLN750N215N179","NA","内部业务类","nan","nan","nan","春艳联系电池状态改为正常，电池已修复好，可以使用","2021-07-27 12:36:00","后台修改故障为正常状态","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1338,"已完结","2021-07-27 12:36:00","平台仓库","MGMCLN750N215I030","NA","内部业务类","nan","nan","nan","春艳联系电池状态改为正常，电池已修复好，可以使用","2021-07-27 12:36:00","后台修改故障为正常状态","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1339,"已完结","2021-07-27 12:36:00","平台仓库","MGMCLN750N215I072","NA","内部业务类","nan","nan","nan","春艳联系电池状态改为正常，电池已修复好，可以使用","2021-07-27 12:36:00","后台修改故障为正常状态","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1340,"已完结","2021-07-27 12:36:00","平台仓库","MGMCLN750N215N033","NA","内部业务类","nan","nan","nan","春艳联系电池状态改为正常，电池已修复好，可以使用","2021-07-27 12:36:00","后台修改故障为正常状态","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1341,"已完结","2021-07-27 12:42:00","北京-昌平-王刚","PK504B00100004184","于志冬18210898840\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户以前跑外卖，现在找了一个工作，有空时跑，用平常的电动车就可以了所以先不租了","2021-07-27 12:56:00","归还电池，退押金（交到微信的）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1342,"已完结","2021-07-27 13:58:00","苏州-约哈斯-代理站","PK504B10100003148","黄亮13812788972\\n","返款","FK_返款","nan","代理商反馈","永久续租240，返款60","2021-07-27 13:59:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1343,"已完结","2021-07-27 13:58:00","苏州-约哈斯-代理站","PK504B10100003206","黄亮13812788972\\n","返款","FK_返款","nan","代理商反馈","永久续租240，返款60","2021-07-27 13:59:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1344,"已完结","2021-07-27 14:06:00","苏州-约哈斯-代理站","PK504B10100003144","黄亮13812788972\\n","返款","FK_返款","nan","代理商反馈","永久续租240，返款60","2021-07-27 14:06:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1345,"已完结","2021-07-27 14:11:00","苏州-王文钰","PK50001A100000370","史文杰13092666337\\n","解锁","JS_解锁","nan","代理商反馈","用户要换6060电池，代理商暂没货，租期今晚到，代理商要求延长一天租期","2021-07-27 14:11:00","租赁期多加一天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1346,"已完结","2021-07-27 15:10:00","北京-朝阳-梁先桂","PK50001A100000450","张岩13522179832\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电量用到50%之后电耗的很快，感觉跑的没有之前远","2021-07-27 15:10:00","更换为PK500A20100000918","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210728】该电池当前显示SOH为93%，用户产生感觉电池衰减变快","产品质量","电池老化', '用户感知","2021-09-28 11:11:00","nan","nan","nan"]
[1347,"已处理未完结","2021-07-27 15:26:00","北京-通州-张楠","PK50001A100000493","郝伟兵13520425497","后台故障报警","HT_接插件温度过高","nan","后台报警","后台报警系统检测到接插件温度过高，已电话联系用户，暂时没人接听","2021-07-27 15:26:00","电话一直无人接听，已发短信提醒","盛晓佳","nan","nan","【20210803】已更换电池，更换为PK50001A100000424。0493标记故障，联系春艳返厂\\n","产品质量","未知原因","2021-09-28 11:11:00","nan","nan","nan"]
[1348,"已完结","2021-07-27 15:40:00","北京-通州-张楠","PK50001A100000318","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 15:40:00","后台查看电量为0% ，联系用户充电，电话无人接听，已发短信提醒，客户来电已答应充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1349,"已完结","2021-07-27 15:47:00","北京-骑享-直营","PK50001A100000057","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 15:47:00","后台查看电量为0% ，联系春艳充电","盛晓佳","nan","nan","【20210808】返修状态","nan","nan","nan","nan","nan","nan"]
[1350,"已完结","2021-07-27 15:51:00","北京-海淀-李明桦","PK504B00100004018","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 15:51:00","后台查看电量为0% ，电话无人接听，已短信联系充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1351,"已完结","2021-07-27 15:58:00","哈尔滨-云马专用","PK50201A000002131","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 15:58:00","后台查看电量为0% ，已联系代理商充电","盛晓佳","nan","nan","【20210808】强哥反馈云马已经退货，电池在仓库，已联系强哥充电【20210811】已联系春艳充电","nan","nan","nan","nan","nan","nan"]
[1352,"已完结","2021-07-27 15:59:00","哈尔滨-云马专用","PK50201A000002091","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 15:59:00","后台查看电量为0% ，已联系代理商充电","盛晓佳","nan","nan","【20210808】强哥反馈云马已经退货，电池在仓库，已联系强哥充电【20210811】已联系春艳充电","nan","nan","nan","nan","nan","nan"]
[1353,"已完结","2021-07-27 16:02:00","哈尔滨-云马专用","PK50201A000002050","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 16:02:00","后台查看电量为0% ，已联系用户充电","盛晓佳","nan","nan","【20210808】强哥反馈云马已经退货，电池在仓库，已联系强哥充电【20210811】已联系春艳充电","nan","nan","nan","nan","nan","nan"]
[1354,"已完结","2021-07-27 16:07:00","北京-昌平-王桂燕","PK504B00100004110","nan","后台故障报警","HT_硬件短路保护","nan","后台报警","后台报警系统检测到，电流过大，保险烧掉","2021-07-27 16:07:00","已通知春艳，故障码已打","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210927】电池没有使用怎么会突然硬件短路，跟之前电池异常离线是否有关系？","产品质量","硬件短路保护","2021-09-28 11:15:00","nan","已返厂","2021-08-30 00:00:00"]
[1355,"已完结","2021-07-27 16:11:00","北京-骑享-直营","PK50001A100000574","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-27 16:11:00","后台查看电量为3% ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1356,"已完结","2021-07-27 16:22:00","北京-朝阳-梁先桂","PK504B00100004094","武海霞13283420059\\n","用户抱怨","BY_体积大/重量重","换电池【不同类】","代理商反馈","用户觉得6060电池太沉了，搞不动，想换6040的","2021-07-27 16:23:00","归还电池，退押金。退租金（扣掉两天的租期租金）。","席志强","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-28 11:15:00","nan","nan","nan"]
[1357,"已完结","2021-07-27 17:10:00","苏州-王文钰","PK50001A100000356","陈永生13179409644","解锁","JS_解锁","远程解决（抱怨类）","代理商反馈","代理商要求延长3天租期，原因是台风天骑手未跑单，手头紧张。","2021-07-27 17:11:00","设置3天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1358,"已完结","2021-07-27 20:11:00","北京-朝阳-梁先桂","PK504B00100004009","吴红双13329456869\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事要回老家","2021-07-27 20:12:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1359,"已完结","2021-07-27 20:51:00","北京-昌平-杨工","UD02030118B4C0062","nan","解锁","JS_解锁","nan","代理商反馈","代理商明早要用","2021-07-27 20:51:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1360,"已完结","2021-07-27 23:24:00","北京-海淀-姜成久","MGMCLN750N215N090","nan","咨询","nan","nan","用户微信联系","用户说车已经卖了，问电池押金多少，去哪里退","2021-07-28 08:30:00","已告知用户押金500，去租电池的地方退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1361,"已完结","2021-07-28 09:38:00","苏州-王文钰","PK504B10100004497","杜正要15262384929\\n","返款","FK_返款","nan","代理商反馈","永久续租240","2021-07-28 09:38:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1362,"已完结","2021-07-28 09:46:00","北京-通州-柴剑波","MGMCLN750N215N084","樊俊杰17736389428\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时不做骑手了","2021-07-28 09:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1363,"已完结","2021-07-28 09:46:00","北京-通州-张楠","MGMCLN750N215N106","nan","咨询","nan","nan","用户微信联系","客户询问我们公司有没有换电的柜子","2021-07-28 09:46:00","已告知客户暂时没有","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1364,"已完结","2021-07-28 11:03:00","北京-昌平-刘光辉","MGMCLN750N215N102","张法静15122523993\\n","退租","TZ_充电条件限制","退租","代理商反馈","用户搬家房东不让充电了，自己买了摩托，把电动车卖了","2021-07-28 11:04:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1365,"已完结","2021-07-28 11:59:00","苏州-李英海","PK504B10100004438","赵雄17398183881\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","业务部门","代理咨询电池显示满电，但是量出来电瓶的电压只有40多 //用户反馈电池一拧电门就断电，再重启电池，一拧又断电//下午5：10反馈准备起步电池断电，断了一会用户回复又可以了","2021-07-28 12:01:00","反馈学琦核实，后台电压显示66V，电池没问题//电池编号有问题，租期未下发成功，手动下发租期后电池可以正常放电。SN有问题建议更换，但是站点无库存可更换电池，用户着急跑单，未更换电池。//更换为PK504B10100003135，SN有问题，先联系春艳回收处理","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","田姐反馈4438电池上面的二维码是PK504B10100004438, 但科易系统数据为K504B10100004438，发现这个问题的时候，电池已经被用户租了，后面需要叫科易修正SN，正确的SN是PK504B10100004438，电池退租时需要联系田姐——骑行断电已换电池，联系春艳回收","产品质量","SN码写错","2021-09-28 11:18:00","nan","已返厂","2021-08-25 00:00:00"]
[1366,"已完结","2021-07-28 12:02:00","北京-通州-张楠","PK504B00100004108","赵建平18211099149\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电池不抗用了，要求更换","2021-07-28 12:02:00","更换为PK504B00100004277，反馈核实电池里程是否有问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210728】后台显示SOH是100%，暂未看出异常， 【20210928】SOC相差15%","产品质量","模组耗电不一致","2021-09-28 11:20:00","nan","nan","nan"]
[1367,"已完结","2021-07-28 13:03:00","北京-房山-李猛","MGMCLN750N215N248","李佳15297561001\\n","退租","TZ_友商产品竞争","退租","代理商反馈","换了其他家的大电池","2021-07-28 13:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1368,"已完结","2021-07-28 13:32:00","北京-大兴-楚海涛","MGMCLN750N215I017","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-28 13:32:00","后台查看电量为0% ，已联系代理商充电","盛晓佳","nan","nan","【20210729】电量0%，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1369,"已完结","2021-07-28 13:35:00","北京-通州-张楠","MGMCLN750N215L007","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-28 13:35:00","后台查看电量为0% ，已联系代理商充电","盛晓佳","nan","nan","【20210729】电量0%，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1370,"已完结","2021-07-28 13:44:00","北京-骑享-直营","PK50001A100000540","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-28 13:44:00","后台查看电量为0% ，已联系春艳充电","盛晓佳","nan","nan","【20210808】返修状态","nan","nan","nan","nan","nan","nan"]
[1371,"已完结","2021-07-28 13:56:00","北京-海淀-李明桦","PK504B10100004374","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-28 13:56:00","后台查看电量为0% ，已联系用户充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1372,"已完结","2021-07-28 14:00:00","北京-骑享-直营","PK50001A100000174","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-28 14:00:00","后台查看电量为6% ，已联系春艳充电","盛晓佳","nan","nan","【20210808】返修状态","nan","nan","nan","nan","nan","nan"]
[1373,"已完结","2021-07-28 14:29:00","北京-海淀-李明桦","MGMCLN750N215N079","韩传东13261520303\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户家中有事，要回家一段时间","2021-07-28 14:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1374,"已完结","2021-07-28 14:43:00","苏州-王文钰","PK50001A100000370","史文杰13092666337\\n","退租","nan","换电池【不同类】","代理商反馈","不够用，要更换6060电池，6040退租","2021-07-28 14:47:00","归还电池（王文钰老套餐，无押金）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1375,"已完结","2021-07-28 14:48:00","北京-昌平-王少树","MGMCLN750N215I106","韩立南13661280083\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户之前是用的朋友的电动车，现在被要回去了，没有电动车了","2021-07-28 14:49:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1376,"已完结","2021-07-28 14:07:00","北京骑享 河北村中通","PK50001A100000684","河北村中通","咨询","nan","nan","代理商反馈","小程序界面显示电池需要保养","2021-07-28 14:35:00","反馈技术群核实，核实发现接插件温度高，联系炳强回收.并告知可以更换充电口和转接线看下。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","供应保障","【20210728】接插件温度高，需维修","nan","nan","nan","nan","nan","nan"]
[1377,"已完结","2021-07-28 16:17:00","北京-朝阳-梁先桂","PK50001A100000381","独小义18210673340\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池没电了，跑不回去了，先换一块有电的","2021-07-28 16:18:00","更换为PK50001A100000613","席志强","nan","nan","nan","产品质量","容量衰减过快","2021-09-28 11:22:00","nan","nan","nan"]
[1378,"已完结","2021-07-28 16:21:00","北京-骑享-直营","PK504B10100004485","位飞飞18532192993\\n","返款","FK_返款","nan","运维系统","田姐联系返款50","2021-07-28 16:22:00","部分退款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1379,"已完结","2021-07-28 16:21:00","北京-骑享-直营","PK504B00100004053","寇士雄13333367584\\n","返款","FK_返款","nan","运维系统","田姐联系返款50","2021-07-28 16:22:00","部分退款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1380,"已完结","2021-07-28 16:44:00","北京-大兴-楚海涛","PK504B00100004099","付友13104564488\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户找了份稳定工作，不做这个了","2021-07-28 16:45:00","归还电池，退押金（学琦线下退），用户目前在顺义，归还到了吴小刚站点，田姐调拨电池到该站点","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1381,"已完结","2021-07-28 17:32:00","北京-朝阳-梁先桂","PK504B00100004281","张阳明18790985880\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户有事回老家","2021-07-28 17:33:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1382,"已完结","2021-07-28 17:52:00","苏州-甯小勇","PK504B10100003137","王仕康19992693109\\n","用户抱怨","BY_不能充电","nan","代理商反馈","电池没电，充不了电，插上充电器亮绿灯","2021-07-28 17:54:00","反馈技术群排查问题，推测是电池过放保护，10A的充电器充不进去，后代理商使用自己的2.5A充电器，充进去一点，后面用原配的就可以充了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210728】电池充电中，代理商反馈用了小号充电器就可以充进去电了","无问题关闭","用户操作问题","2021-09-28 11:24:00","nan","nan","nan"]
[1383,"已完结","2021-07-28 20:17:00","北京-海淀-李明桦","MGMCLN750N215N256","张晓立18911906681\\n","用户抱怨","BY_不能充电","nan","用户微信联系","无法充电，充电器绿灯","2021-07-28 20:24:00","核实是电池过放，电压太低了，所以Mos都闭合，导致不能充电，格林美反馈需要告警都消掉才能充电，目前系统里还是有故障。还是无法充电，找了近的站点，明天去更换。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常使用中，为电池低电量保护导致无法充电，无问题关闭","无问题关闭","用户操作问题","2021-09-28 11:25:00","nan","nan","nan"]
[1384,"已完结","2021-07-28 21:29:00","北京-海淀-李明桦","PK50001A100000582","王微丽15010705407\\n","返款","FK_返款","nan","用户微信联系","续租2块6040","2021-07-28 21:29:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1385,"已完结","2021-07-29 06:52:00","北京-骑享-直营","PK500A20100000756","张鑫15300314823\\n","返款","FK_返款","nan","代理商反馈","续租2块6040","2021-07-29 06:53:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1386,"已完结","2021-07-29 11:25:00","北京-海淀-李明桦","PK504B10100004469","马永兴13784177854\\n","退租","TZ_用户不再从事该行业","退租","用户微信联系","用户说前几天北京大雨不慎摔伤肋骨，需要先退租养伤","2021-07-29 11:26:00","用户是忠实老用户，这单特殊申请给用户退剩余租期租金。（电池暂未还到站点，未操作退租金押金）//已退租","席志强","nan","nan","【20210801】归还电池，退押金。租金系统无部分退款入口，联系田姐处理","nan","nan","nan","nan","nan","nan"]
[1387,"已完结","2021-07-29 12:00:00","天津-南开-铁塔-朱浩晟","PK50001A100000173","nan","咨询","nan","nan","代理商反馈","代理商群里让帮忙看一下电池什么情况","2021-07-29 12:00:00","钟炳强在群里回复帮忙将转接线插电池端头和电池端接插件拍照一下","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1388,"已完结","2021-07-29 14:03:00","苏州-兴吴-陈国明","PK504B10100003140","nan","咨询","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","代理商企业微信群里面有人反馈小程序分享不了，没办法租电池","2021-07-29 14:03:00","已分享租电池二维码给客户，客户已经成功租赁电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1389,"已完结","2021-07-29 14:30:00","北京骑享 圆通工体","PK50001A100000575","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户群里反馈电池充不上电，断电了","2021-07-29 14:30:00","预充失败，故障码已打，已联系春艳回收更换电池","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210810】目前电池正常使用中，预充失败故障一般为外部有短路回路导致，遇到预充失败可联系用户先更换车辆尝试","无问题关闭","用户车辆问题","2021-09-28 11:28:00","nan","nan","nan"]
[1390,"已完结","2021-07-29 14:37:00","苏州-李英海","PK50001A100000710","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-29 14:37:00","后台查看电量为0，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1391,"已完结","2021-07-29 14:41:00","苏州-甯小勇","PK504B10100003134","nan","nan","DD_低电量一级报警', 'DD_低电量二级报警', 'DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-29 14:41:00","后台查看电量为9，联系亚昆充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1392,"已完结","2021-07-29 14:39:00","苏州-兴吴-陈国明","PK504B10100003140","nan","返款","FK_返款","nan","代理商反馈","代理商在群里说需要返现60","2021-07-29 14:39:00","查询客户在名单内，部分退款已返现60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1393,"已完结","2021-07-29 15:27:00","北京-昌平-杨工","PK504B10100004319","秦臻18803508907\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里说客户需要退租，客户有事回老家了","2021-07-29 15:27:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1394,"已完结","2021-07-29 15:52:00","北京-朝阳-梁先桂","PK50001A100000240","nan","返款","FK_返款","nan","代理商反馈","代理商群里反馈客户续租两块6040","2021-07-29 15:52:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1395,"已完结","2021-07-29 16:59:00","北京-通州-张楠","MGMCLN750N215N106","史成龙17736352999\\n","退租","BY_产品无法满足需求","退租","代理商反馈","代理商群里反馈要退电池，说他的车跑不远","2021-07-29 16:59:00","归还电池，退押金，部分退款剩余租金已退还，之前答应客户退的，因为里程不足","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】目前电池正常使用中，退租原因', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '盛晓佳（西瓜）', 'text': '@盛晓佳（西瓜）', 'token': '', 'type': 'mention'}, {'text': ' 请确认是否为用户刚租电池3天，多次因里程短原因更换电池，非长时间使用而退租，基于品牌口碑考虑同意退租。","无问题关闭","nan","nan","nan","nan","nan"]
[1396,"已完结","2021-07-29 18:50:00","北京-丰台-陈建培","UD02030118B4C0002","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","代理商群里反馈刚租的电池没有电，没反应","2021-07-29 18:50:00","代理商两分钟后反馈正常了","盛晓佳","nan","nan","nan","平台","锁定解锁控制慢","2021-09-28 11:30:00","nan","nan","nan"]
[1397,"已完结","2021-07-29 19:42:00","北京-通州-张楠","PK50001A100000469","朱志康17610506522  \\n', 'type': 'text'}, {","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","用户主动来电说电池一直显示27的电一直没变化，下午充不进去电，换了个地方也充不上电","2021-07-29 19:42:00","学琦建议：引导用户更换电池，打标，反馈科易，科易反馈：这台电池属于老款500的系统，不带自唤醒功能，启动需要2+6插头短接。排查下插件是否损坏，插头没有问题的话，就返厂吧","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","供应保障","【20210811】电池离线13天，目前还在代理商处，建议返回平台仓后尝试充电，如可以充电且信号恢复，则继续投入使用，否则返厂处理","产品质量","信号差","2021-09-28 11:31:00","nan","nan","nan"]
[1398,"已完结","2021-07-29 20:00:00","袁小磊 交通北路站","PK504B10100003124","nan","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","代理商说骑手扫码没办法租电池，电池不显示电量","2021-07-29 20:00:00","已联系田田调拨电池，田田已调拨完毕，电池电量让用户重新进入就正常显示了","盛晓佳","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-28 11:32:00","nan","nan","nan"]
[1399,"已完结","2021-07-29 20:42:00","袁小磊 交通北路站","PK504B10100003124","nan","返款","FK_返款","nan","代理商反馈","代理商反馈需要返现60给袁小磊，店里给充电，抵电费","2021-07-29 20:42:00","田田群里已返现60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1400,"已完结","2021-07-29 20:57:00","北京-通州-李兵兵","MGMCLN750N215N071","韩海辉18101395540  \\n', 'type': 'text'}, {","用户抱怨","BY_电池离线问题","nan","用户微信联系","用户说电池一直不显示电量","2021-07-29 20:57:00","电池离线两天，客户说不影响充电就行了，已反馈技术群，客户反馈充上电了，明天再看看吧","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池在线，数据良好","产品质量","信号差","2021-09-28 11:33:00","nan","nan","nan"]
[1401,"已完结","2021-07-29 21:03:00","苏州-王文钰","PK504B10100003136","nan","返款","FK_返款","nan","代理商反馈","代理商群里反馈需要返款60","2021-07-29 21:03:00","新用户是首月240，部分退款已返60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1402,"已完结","2021-07-30 01:39:00","苏州-兴吴-陈国明","PK504B10100003139","13013763450 李爽","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商群里反馈充电器插上不充电，充电器的灯也不亮","2021-07-30 08:30:00","已电话联系客户，告知客户换个充电器试一下","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常租赁中，无问题关闭 【20210928】7月29号晚上充电停止，电池正常，应该是跳闸","无问题关闭","用户环境问题","2021-09-28 11:38:00","nan","nan","nan"]
[1403,"已完结","2021-07-30 09:38:00","苏州-王文钰","PK504B10100004436","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商群里反馈用户刚租的电池启动不了","2021-07-30 09:40:00","反馈技术群，看了显示已正常了，用户也反馈正常了","盛晓佳","nan","nan","nan","平台","锁定解锁控制慢","2021-09-28 11:39:00","nan","nan","nan"]
[1404,"已完结","2021-07-30 09:45:00","苏州-王文钰","nan","nan","咨询","nan","nan","用户微信联系","代理商群里用户询问苏州的套餐涨价了的事情","2021-07-30 09:45:00","已告知用户套餐详情","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1405,"已完结","2021-07-01 09:21:00","北京-大兴-楚海涛","PK504B00100004204","nan","咨询","nan","nan","代理商反馈","用户要求更换不同型号的电池，后来给用户开通了4204一天使用期限","2021-07-01 09:21:00","给用户4204的电池开了一天","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1406,"已完结","2021-07-30 10:00:00","苏州-王文钰","PK504B10100004436","nan","返款","FK_返款","nan","代理商反馈","代理商反馈新用户返现60","2021-07-30 10:00:00","部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1407,"已完结","2021-07-30 16:51:00","北京-昌平-刘光辉","PK50001A100000382","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-30 16:51:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","【20210801】查看电量为0，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1408,"已完结","2021-07-30 16:56:00","北京-朝阳-梁先桂","PK50001A100000567","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-30 16:56:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1409,"已完结","2021-07-30 16:58:00","苏州-李英海","PK50001A100000710","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-30 16:58:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","【20210801】查看电量为0，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1410,"已完结","2021-07-30 17:00:00","北京骑享 河北村中通","PK500A20100000779","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-30 17:00:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1411,"已完结","2021-07-30 17:03:00","北京丰台-车行-李连征","PK504B10100004364","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-07-30 17:02:00","后台查看电量为0，联系代理商充电","盛晓佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210811】电池故障，已联系春艳带回充电\\n', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '锦云（田琳婕）', 'text': '@锦云（田琳婕）', 'token': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {'text': ' 这个也是","nan","nan","nan","nan","nan","nan"]
[1412,"已完结","2021-07-30 10:19:00","苏州-车行-叶海洋","PK504B10100003153","nan","返款","FK_返款","nan","代理商反馈","代理商群里说需要返款60","2021-07-30 10:19:00","部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1413,"已完结","2021-07-30 10:18:00","北京-顺义-梁雪耀","MGMCLN750N215I095","13681293893 杜鹏飞","用户抱怨","BY_不能放电","nan","代理商反馈","代理商群里说用户续租了还是没有电","2021-07-30 10:18:00","查看后台显示在充电，已电话联系骑手骑手表示正常使用了","盛晓佳","nan","nan","nan","平台","锁定解锁控制慢","2021-09-28 11:40:00","nan","nan","nan"]
[1414,"已完结","2021-07-30 11:21:00","北京-海淀-李明桦","PK504B10100004363","19920133750 齐冬冬","用户抱怨","BY_不能放电","换电池【同类】","用户微信联系","用户主动来电反应电池不能用了，不通电，手机也显示离线","2021-07-30 11:21:00","建议客户换电池，给客户延长四天租期","盛晓佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-28 11:47:00","nan","nan","nan"]
[1415,"已完结","2021-07-30 12:44:00","北京-大兴-楚海涛","MGMCLN750N215N027","蒲富良15801224642\\n","退租","BY_产品无法满足需求","退租","代理商反馈","代理商群里反馈用户需要退租，因为电池不够跑，电池不够用，希望我们出续航更久的电池","2021-07-30 12:44:00","归还电池，退押金","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210811】电池正常使用中，SOH=99.8，压差小于20mV","无问题关闭","nan","nan","nan","nan","nan"]
[1416,"已完结","2021-07-30 13:45:00","北京-通州-刘玉甫","MGMCLN750N215N290","闵宇航17604687911","退租","BY_产品无法满足需求","退租","代理商反馈","代理商群里反馈用户需要退租，因为电池不够跑","2021-07-30 13:45:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1417,"已完结","2021-07-30 14:15:00","北京-海淀-姜成久","PK504B10100003037","nan","咨询","NB_电池调拨","nan","代理商反馈","代理商群里反馈需要调拨电池到他们店，用户在那边需要租","2021-07-30 14:15:00","已联系田田调拨电池","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1418,"已完结","2021-07-30 13:34:00","北京-大兴-楚海涛","MGMCLN750N215I058","nan","咨询","nan","退租","用户微信联系","用户微信上询问需要退电池站点的电话","2021-07-30 13:34:00","已告知用户该站点的联系方式","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1419,"已完结","2021-07-30 15:53:00","北京-昌平-司永生","PK504B10100003032","王磊13206576484","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户主动来电说电池充不上电，一会充的上一会儿充不上，","2021-07-30 15:53:00","判断下来电池没问题是充电器的问题，已告知用户去更换充电器","盛晓佳","nan","nan","nan","产品质量","充电器问题","2021-09-28 11:48:00","nan","nan","nan"]
[1420,"已完结","2021-07-30 11:55:00","北京丰台-车行-李连征","PK504B10100004364","15810076525 张东东","用户抱怨","BY_不能充电","换电池【同类】","用户电话反馈","用户说电池一直离线没办法充电","2021-07-30 11:57:00","4364换成4468，4364电池温度高了，自己启动保护，回收返厂查原因","盛晓佳","nan","nan","【20210928】接插件温度高","产品质量","未知原因","2021-09-28 11:49:00","nan","nan","nan"]
[1421,"已完结","2021-07-30 15:09:00","北京-昌平-石海平","MGMCLN750N215N220","18231828589杨金辉","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租，客户不干骑手了","2021-07-30 15:09:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1422,"已完结","2021-07-30 17:41:00","北京-昌平-石海平","MGMCLN750N215N250","王利   13051808156              \\n', 'type': 'text'}, {","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租，客户转行了，不干了","2021-07-30 17:41:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1423,"已完结","2021-07-30 11:04:00","北京-朝阳-张朝华","MGMCLN750N215N089","石张伟15100108042\\n","退租","TZ_友商产品竞争","退租","代理商反馈","代理商群里反馈用户需要退租，客户说租了别家的电池了，因为是旧的电池所以看不出品牌，之前用我们的电池续航不够，现在换了新的一天够了","2021-07-30 11:08:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1424,"已完结","2021-07-30 18:22:00","北京-朝阳-张朝华","MGMCLN750N215N076","15227422670 石杨超","用户抱怨","BY_电池离线问题","换电池【同类】","用户电话反馈","用户主动来电说电池只显示百分百的电量，而且老离线","2021-07-30 18:23:00","已告知用户去店里换一块电池","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】重复记录","产品质量","信号差","2021-09-28 11:52:00","nan","nan","nan"]
[1425,"已完结","2021-07-30 22:23:00","北京-通州-张楠","PK50001A100000619","nan","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-07-31 07:30:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1426,"已完结","2021-07-31 09:51:00","苏州-王文钰","PK504B00100004272","15232824004张红发","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","用户反应早上充电不显示充电","2021-07-31 10:38:00","刚才看不到电量变化是因为电池离线了，可能充电的位置信号强度比较低导致的，充电的时候看充电器是红色灯的话就是已经在充电了，等电池回到信号强度比较强的地方就会刷新信息了，电池跟充电器都是正常的。","盛晓佳","nan","nan","nan","产品质量","信号差","2021-09-28 11:53:00","nan","nan","nan"]
[1427,"已完结","2021-07-31 08:45:00","天津-南开-铁塔-朱浩晟","PK50001A100000173","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户在群里反应电池充电过程中断电了","2021-07-31 08:52:00","钟炳强说：每次使用一定注意插紧插头，同时确保接插件内无异物，问题已解决","盛晓佳","nan","nan","【20210928】接插件没插紧","无问题关闭","用户操作问题","2021-09-28 11:54:00","nan","nan","nan"]
[1428,"已完结","2021-07-31 11:51:00","北京-通州-柴剑波","UD02030118B4C0046","王金龙13830414408\\n","退租","BY_产品无法满足需求","退租","代理商反馈","代理商群里反馈用户需要退租，用户说不够用，需要跑200多公里","2021-07-31 11:52:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1429,"已完结","2021-07-31 13:37:00","北京-朝阳-张朝华","MGMCLN750N215N076","15227422670石杨超","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","N076不显示电量更换为N089","2021-07-31 13:37:00","更换电池，故障码已打，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】同N066，如为电池离线导致，则代表电池处于信号较差的地方，需要增强电池信号","产品质量","信号差","2021-09-28 11:51:00","nan","nan","nan"]
[1430,"已完结","2021-07-31 13:43:00","北京-朝阳-张朝华","MGMCLN750N215N066","18510856790李宏","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","N066不显示电量更换为N277","2021-07-31 13:43:00","更换电池，故障码已打，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池未见明显异常，如果只是不显示电量，可让客户到空旷处或信号较强处尝试连接，一般为电池离线导致该问题发生【20210811】取消故障标，告知代理商和春艳","产品质量","信号差","2021-09-28 11:55:00","nan","nan","nan"]
[1431,"已完结","2021-07-31 13:08:00","北京-房山-李猛","MGMCLN750N215N121","nan","咨询","nan","远程解决（抱怨类）","代理商反馈","代理商反馈骑手小程序登错手机了，需要更换手机号","2021-07-31 13:08:00","目前这个问题已联系刘畅解决，暂时还没能解决，目前用户只能联系客服查看电池电量，8.1问题已解决","盛晓佳","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","互联网","数据库更改","nan","nan","2021-08-01 10:30:00","nan","nan","nan"]
[1432,"已完结","2021-07-31 14:33:00","北京-丰台-陈建培","MGMCLN750N215N061","nan","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","代理商反馈电池不放电，缴费20分钟了","2021-07-31 14:33:00","后台看电池在行车状态，已电话联系骑手电池已正常使用","盛晓佳","nan","nan","nan","平台","锁定解锁控制慢","2021-09-28 11:56:00","nan","nan","nan"]
[1433,"已完结","2021-07-31 15:39:00","北京-朝阳-梁先桂","PK500A20100000840","宋先进15210058816","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户电话联系说小绿人充电桩没办法充电","2021-07-31 15:39:00","已让用户发送了小绿人充电桩的定位，跟用户表达了歉意","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常租用中，应为充电桩问题，问题关闭","环境限制","充电桩限制功率","2021-09-28 11:57:00","nan","nan","nan"]
[1434,"已完结","2021-07-31 16:14:00","北京-朝阳-尹群召","PK504B00100004029","黄殿祥15731680096\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反应用户需要退租","2021-07-31 14:19:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1435,"已完结","2021-07-31 16:36:00","北京-朝阳-梁先桂","MLSLXN750N215R010","王磊13206576484  \\n', 'type': 'text'}, {","用户抱怨","BY_骑行断电","换电池【同类】","用户微信联系","用户微信联系说电池骑行断电","2021-07-31 16:36:00","后台看下来有根线接触不良，R010换成N120","盛晓佳","nan","nan","【20210809】电池温度采样线异常，骑行断电；可能有故障码，可能自己断电 NB模块接插件连接不良，NB模块掉电后，保护板不允许再使用，导致骑行断电","产品质量","接插件脱落","2021-08-09 11:58:00","nan","nan","nan"]
[1436,"已完结","2021-07-31 17:15:00","北京-昌平-杨工","PK504B10100004441","\\n', 'type': 'text'}, {","解锁","JS_解锁","nan","代理商反馈","代理商群里说开通使用一下","2021-07-31 17:16:00","设置租赁开通一天租期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1437,"已完结","2021-07-31 19:02:00","北京-昌平-王桂燕","PK504B10100004407","闫爽13762312345","代理商抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商要求更换电池，4373换成4407，骑手说续航不足","2021-07-31 19:02:00","电池已更换","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常使用中，问题关闭","无问题关闭","用户车辆问题","2021-09-28 11:59:00","nan","nan","nan"]
[1438,"已完结","2021-07-31 15:23:00","北京-通州-李兵兵","PK504B10100003066","nan","解锁","JS_解锁","nan","代理商反馈","代理商群里反馈需要开通一天使用","2021-07-31 15:23:00","设置租赁开通一天租期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1439,"已完结","2021-07-31 21:30:00","北京-通州-李兵兵","MGMCLN750N215N303","吴斌13341716121","代理商抱怨","nan","远程解决（抱怨类）","代理商反馈","代理商群里说骑手车里自带的语音提示低电压保护","2021-07-31 21:30:00","学琦说：空开接触不良，电门锁损坏，或者就是控制器有点问题，电池电压啥的都还挺好的，不行就让用户换一块","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】目前看电池在正常使用，回访客户情况', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '盛晓佳（西瓜）', 'text': '@盛晓佳（西瓜）', 'token': '', 'type': 'mention'}, {'text': ' 确认是否为电池问题，如无问题，则关闭","无问题关闭","用户车辆问题","2021-09-28 11:59:00","nan","nan","nan"]
[1440,"已完结","2021-07-31 09:27:00","北京-朝阳-梁先桂","PK500A20100000821","nan","返款","FK_返款","nan","代理商反馈","代理商群里说两组续租需要返款","2021-07-31 09:27:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1441,"已完结","2021-07-31 10:43:00","北京-朝阳-梁先桂","PK50001A100000678","nan","返款","FK_返款","nan","代理商反馈","代理商群里说两组续租需要返款","2021-07-31 10:43:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1442,"已完结","2021-07-31 14:00:00","北京-朝阳-梁先桂","MGMCLN750N215H016","陈亮18975399898\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反应用户需要退租，不干外卖了","2021-07-31 14:00:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1443,"已完结","2021-08-01 08:28:00","北京-朝阳-梁先桂","PK50001A100000336","陈玉文13121827716\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-01 08:28:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1444,"已完结","2021-08-01 09:06:00","北京-海淀-李明桦","PK504B00100004018","李大为17710280053\\n","解锁","JS_解锁","nan","代理商反馈","咨询电池为什么有电不能用","2021-08-01 09:06:00","后台查看是超租期了，告知续租后可正常使用。（田姐联系说租用人是个站长，先给他延期10天，后台设置10天租赁期，告知可以正常使用了）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1445,"已完结","2021-08-01 09:34:00","苏州-王文钰","PK504B10100003050","郭建兵15335253143\\n","用户抱怨","BY_动力不足（速度上不去）","换电池【同类】","代理商反馈","反馈电池动力不足，电池电量用到56%,速度最大40，用别人的电池（他朋友的电池，也是租的单王锂电）速度58。电量低于80%，速度就上不去","2021-08-01 10:20:00","反馈技术群核实，反馈科易核实，说是数据看不出来功率，返厂。更换电池为PK504B10100004489，打故障，联系春艳和代理商返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","学琦核实应该是骑手车的问题，不返厂了，取消故障标签，联系春艳和代理商不返厂了","无问题关闭","用户车辆问题","2021-09-30 09:31:00","nan","已返厂","2021-08-25 00:00:00"]
[1446,"已完结","2021-08-01 09:42:00","北京-顺义-武晋杰","MGMCLN750N215N032","王文刚15100651487\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时不干了，有事回老家","2021-08-01 09:43:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1447,"已完结","2021-08-01 09:41:00","北京-朝阳-梁先桂","PK50001A100000560","陈玉文13121827716\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","阿凡提充电桩，充十分钟就不充了，电池发热严重，重插也是充不进去电。有一块电池是一周左右都有这个情况，另一块是昨天出现这个情况。","2021-08-01 09:43:00","更换为PK50001A100000567","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】由于是在同一充电桩充电，不排除充电桩问题，建议继续投入使用，如再发生用户抱怨，则返厂处理，接插件温度达到85摄氏度 【20210924】该电池未发现有明显升温现象，无问题","无问题关闭","用户环境问题","2021-09-30 09:32:00","nan","nan","nan"]
[1448,"已完结","2021-08-01 09:41:00","北京-朝阳-梁先桂","PK50001A100000336","陈玉文13121827716\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","阿凡提充电桩，充十分钟就不充了，电池发热严重，重插也是充不进去电。有一块电池是一周左右都有这个情况，另一块是昨天出现这个情况。","2021-08-01 09:43:00","更换为PK50001A100000615","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】接插件温度达到85℃，科易确认无安全风险，如该电池后续使用中复现温度高，则返厂处理，问题暂时关闭 【20210924】电池接插件温度在长时间使用过程中逐渐升高，怀疑接插件有烧蚀","产品质量","接插件故障","2021-09-30 09:32:00","nan","nan","nan"]
[1449,"已完结","2021-08-01 09:46:00","北京-昌平-石海平","MGMCLN750N215N280","聂英伟15709681158\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不想做外卖了","2021-08-01 09:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1450,"已完结","2021-08-01 09:54:00","北京-朝阳-梁先桂","PK500A20100000858","许磊15530927814\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-01 09:54:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1451,"已完结","2021-08-01 10:05:00","北京-大兴-楚海涛","MGMCLN750N215I049","周敬涛15600201338\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","骑行断电，仪表盘不亮","2021-08-01 10:15:00","联系用户，让用户尝试重新插拔连接线尝试，同时反馈技术群，核实到离线前看mos没有打开，后续在线mos开了，可以正常放电了。断电是电池没有检测到负载，所以不放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【30320934】电池未发现明显异常，后续使用无异常","无问题关闭","用户车辆问题","2021-09-30 09:32:00","nan","nan","nan"]
[1452,"已完结","2021-08-01 10:03:00","北京-通州-李兵兵","MGMCLN750N215N303","吴斌13341716121\\n","用户抱怨","BY_交互友好性差","远程解决（抱怨类）","用户电话反馈","用户反馈小程序显示充满了，充电器还是红灯，没充满，再等一个小时左右才变绿，充满。//有时候充电器一会红灯，一会绿灯，不知道什么情况。//小程序不显示里程，不知道跑了多少。","2021-08-01 10:15:00","可能是电池离线状态，数据未上传，告知用户可以看小程序上电池是否在线，在线数据就是准确的，不在线就观察充电器灯亮的情况，判断是否充满。//红绿状态表示充不进去电了，可能是电池已经充满~如果电池没充满，可以尝试断开充电器和电池，充电器断电，然后充电器接电，充电器再接电池，充电器过一会会变成红灯，进入充电。按这样重新操作一遍。//告知用户，小程序正在升级，后续上线后可以查看里程。31号，82的电跑到53，跑了40多公里，已告知用户。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","骑手有送外卖的软件，同时问下该时间段他外卖软件记录的里程 电池正常使用中，问题关闭","无问题关闭","用户感知过于敏感","2021-09-30 09:35:00","nan","nan","nan"]
[1453,"已完结","2021-08-01 09:51:00","北京-朝阳-梁先桂","PK500A20100000858","许磊15530927814\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-01 09:52:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1454,"已完结","2021-08-01 10:25:00","北京-通州-柴剑波","MGMCLN750N215N011","柴剑波18536762851\\n","代理商抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","反馈跑不远，要求更换","2021-08-01 10:30:00","更换为MGMCLN750N215N019，测算里程，29号，跑了96公里，还剩15%的电；30号，跑到0.5%的电量，跑了129公里。里程无问题，告知用户和代理商。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户感知过于敏感","2021-09-30 09:36:00","nan","nan","nan"]
[1455,"已完结","2021-08-01 10:55:00","北京-朝阳-梁先桂","PK504B00100004090","宋银超18513024519\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","代理商反馈用户租赁后，不放电","2021-08-01 11:14:00","后台查看电池离线，推测是离线租期未下发成功，手动下发解锁与租期指令，电池仍然离线，反馈科易群，联系代理商先给用户换一块。//11.24可以了，用户把电池拿出来接收信号，重启了下电池，电池在线了，可以正常使用了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】正常使用，问题关闭","无问题关闭","nan","2021-10-08 20:30:00","nan","nan","nan"]
[1456,"已完结","2021-08-01 11:33:00","北京-朝阳-梁先桂","PK500A20100000840","宋先进15210058816\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈电池有电，但是不放电，和车不通","2021-08-01 11:42:00","联系用户，让用户重新插拔连接线，重启电池尝试","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常使用中，问题关闭","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1457,"已完结","2021-08-01 12:26:00","北京-朝阳-梁先桂","PK504B00100004041","马金磊15031026068\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户反馈充不了电，插上充电器绿灯，是在万威换电充电柜充电的","2021-08-01 12:32:00","用户是用的站点配的充电器，让用户重启电池，按下面步骤尝试：A 充电器和电池链接断开，充电器和插座链接断开 B 然后充电器接电，此时充电器亮绿灯 C 充电器另一端接入电池，如果是有开关的电池（6060电池）确保电池处于开机状态 D 等待20秒左右，看看充电器是否变成红灯进入充电。用户不在电池旁，已告知尝试后有问题再联系//更换为PK504B00100004009//【20210811】PK504B00100004041标记故障，联系春艳返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210811】PK504B00100004041无法充电，打故障 【20210924】充电电流从4A降低至2A，随后停止充电，此后电池保持充电状态，无电流输入，因此倾向充电柜限制功率","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1458,"已完结","2021-08-01 14:32:00","北京-昌平-王桂燕","PK504B10100004360","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一周，要求开通","2021-08-01 14:33:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1459,"已完结","2021-08-01 15:28:00","北京-骑享-直营","MLSLXN750N215R007","nan","退租","nan","退租","代理商反馈","春艳姐联系退租","2021-08-01 15:29:00","测试订单，无押金，归还电池","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1460,"已完结","2021-08-01 17:03:00","北京-海淀-李明桦","PK504B10100003073","聂少华(租)15335592630\\n","退租","TZ_自购电池","退租","代理商反馈","用户买电池了","2021-08-01 17:04:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1461,"已完结","2021-08-01 17:07:00","北京-丰台-刘闯军","PK504B10100003022","李向东18899629373","退租","nan","退租","代理商反馈","用户租了两块，现在用不了了，退一块","2021-08-01 17:07:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1462,"已完结","2021-08-01 18:00:00","北京-通州-张楠","PK504B00100004021","张志行15726622900\\n","内部业务类","BY_电池租赁问题","远程解决（抱怨类）","用户电话反馈","用户反馈续租后小程序不显示，电池不能用","2021-08-01 18:11:00","后台查看续租是下单未支付状态，用户截图显示微信已支付，查看电池是离线状态，让用户把电池拿出来，重启电池，电池在线了，手动下发租期。电池可以正常使用了，但是小程序页面仍显示超期，租电订单列表显示微信支付超时。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","市场","该用户超期严重，已经超过了第二个30天，程序显示无问题，具体如何处理请运营端定夺', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '锦云（田琳婕）', 'text': '@锦云（田琳婕）', 'token': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'type': 'mention'}, {'text': '  PK504B00100004021电池正常租用中，问题关闭","无问题关闭","nan","nan","nan","nan","nan"]
[1463,"已完结","2021-08-01 19:25:00","北京-通州-柴剑波","MGMCLN750N215N178","杨文全13683619423\\n","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户租赁后电池不放电","2021-08-01 19:32:00","后台查看电池是离线状态，手动下发解锁指令。反馈技术群，学琦回放租期已下发，重新插拔连接线尝试。后查看电池Mos已经打开了，可以正常放电。//代理商充电后电池可以正常放电了。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】可以正常放电，问题关闭","产品质量","信号差","2021-10-08 20:30:00","nan","nan","nan"]
[1464,"已完结","2021-08-01 19:37:00","北京骑享 河北村中通","PK50001A100000231","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:42:00","43%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1465,"已完结","2021-08-01 19:43:00","北京骑享 河北村中通","PK50001A100000508","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:49:00","电量0%，联系炳强充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1466,"已完结","2021-08-01 19:52:00","北京骑享 河北村中通","PK50001A100000659","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:52:00","61%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1467,"已完结","2021-08-01 19:54:00","北京骑享 河北村中通","PK50001A100000667","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:54:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1468,"已完结","2021-08-01 19:56:00","苏州-约哈斯-代理站","PK504B10100003094","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:57:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1469,"已完结","2021-08-01 19:58:00","苏州-甯小勇","PK504B10100003134","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 19:58:00","59%,已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1470,"已完结","2021-08-01 20:00:00","苏州-约哈斯-代理站","PK504B10100003179","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 20:00:00","电量0%，联系亚昆充电///《平台，返修》","席志强","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210802】后台查看电量为0，联系代理商充电【20210811】代理商反馈充不进去电了，插上充电器（5A/10A）一直绿灯，内部温度异常，故障模式3级。标记故障，联系春艳姐回收\\n', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '锦云（田琳婕）', 'text': '@锦云（田琳婕）', 'token': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'type': 'mention'}, {'text': ' 苏州的电池故障电池咋处理啊，这个电池一个月了都没动静","nan","nan","nan","nan","已返厂","2021-10-21 00:00:00"]
[1471,"已完结","2021-08-01 20:02:00","北京-海淀-李明桦","PK504B10100004443","杨立辉13716038713\\n","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 20:02:00","44%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1472,"已完结","2021-08-01 20:02:00","苏州-王文钰","PK504B10100004488","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-01 20:02:00","10%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1473,"已完结","2021-08-01 20:22:00","北京-密云-范文杰","MGMCLN750N215N062","关宇18810203873\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得电池不抗用了，要求更换","2021-08-01 20:23:00","更换为MGMCLN750N215N036，测算里程\\u200528号用了一半的电，跑了60多公里，里程没问题。已告知代理商和用户","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1474,"已完结","2021-08-01 20:45:00","北京-朝阳-梁先桂","PK500A20100000772","陈清忠15095055172\\n","返款","FK_返款","nan","代理商反馈","租两块6040，返款81","2021-08-01 20:46:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1475,"已完结","2021-08-01 21:50:00","北京-朝阳-梁先桂","UD02030118B4C0035","马海洋19117041416//18610777863【空号】\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户反馈充不了电，用户说在充电桩充的，用了一两个月了都没有问题，就今天充一会就变绿灯了","2021-08-01 21:56:00","后台查看总开关状态为2，反馈技术群核实。核实是电池没检测到负载，所以不打开mos，充不了电。让用户更换充电桩尝试，还是充不了的话，明天去更换电池，这块麻烦代理商试一下充电。//22：33用户反馈把电池拿下来就可以充了，之前都是和车连着充的。问题出现在车-电池这个回路，建议用户去修车铺看下车的线路是否有问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
[1476,"已完结","2021-08-02 09:46:00","北京-骑享-直营","PK50001A100000133","陈韶山13811045823\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家，退租","2021-08-02 09:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1477,"已完结","2021-08-02 09:51:00","北京-房山-李猛","MGMCLN750N215N028","郑常贤18701632357\\n","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","续租后不放电","2021-08-02 09:58:00","后台看电池是离线锁定状态，让用户把电池拿出来接收下信号，在线了，放电正常~(7分钟左右)","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】电池租期在下发后由于电池离线，因此无法下发到电池，电池无法充电","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1478,"已完结","2021-08-02 11:03:00","北京-昌平-王少树","MGMCLN750N215I051","曹峰岐13121304955\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做骑手了","2021-08-02 11:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1479,"已完结","2021-08-02 10:56:00","北京-昌平-王少树","MGMCLN750N215I082","张成18600417171\\n","用户抱怨","BY_体积大/重量重","退租","代理商反馈","买摩托了，两块电池太沉了","2021-08-02 10:56:00","联系用户，告知需要归还充电器，用户说稍后会送到站点，充电器归还后再操作退押金//14:06代理商反馈充电器拿过来了，退押金","席志强","nan","nan","nan","无问题关闭","nan","2021-10-08 20:42:00","nan","nan","nan"]
[1480,"已完结","2021-08-02 10:56:00","北京-昌平-王少树","MGMCLN750N215N193","张成18600417171\\n","用户抱怨","BY_体积大/重量重","退租","代理商反馈","买摩托了，两块电池太沉了","2021-08-02 10:56:00","联系用户，告知需要归还充电器，用户说稍后会送到站点，充电器归还后再操作退押金//14:06代理商反馈充电器拿过来了，退押金","席志强","nan","nan","nan","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1481,"已完结","2021-08-02 11:27:00","北京-昌平-杨工","PK50001A100000423","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-08-02 11:27:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1482,"已完结","2021-08-02 14:07:00","北京-大兴-楚海涛","MGMCLN750N215I040","毛伟龙15937888553\\n","退租","TZ_用户不再从事该行业","退租","用户微信联系","用户用不着电池了，不做骑手了","2021-08-02 14:08:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1483,"已完结","2021-08-02 14:43:00","北京-海淀-李明桦","MGMCLN750N215N128","赵晓帅15511419640\\n","咨询","nan","nan","用户微信联系","用户说别人用他的电池，沟通不了，能不能锁定电池","2021-08-02 14:43:00","反馈技术群，租赁期间是否可以手动下发租期指令，首先要确认用户是租赁本人。联系用户在小程序留言以确定是否是租赁本人，暂未回复。电池已退租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1484,"已完结","2021-08-02 15:29:00","北京-朝阳-梁先桂","PK500A20100000767","张宏伟18500282314\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-02 15:30:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1485,"已完结","2021-08-02 16:16:00","北京-骑享-直营","PK50001A100000344","金鑫15910283231\\n","用户抱怨","TZ_友商产品竞争","退租","代理商反馈","用户说是找到性能差不多，且便宜电池","2021-08-02 16:58:00","归还电池，退押金（微信历史订单久远不可退款，联系畅哥退押金），直营站点退到李明烨向东小学站，电池调拨到李明烨向东小学站","席志强","nan","nan","nan","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
[1486,"已完结","2021-08-02 16:16:00","北京-骑享-直营","PK50001A100000181","金鑫15910283231\\n","用户抱怨","TZ_友商产品竞争","退租","代理商反馈","用户说是找到性能差不多，且便宜电池","2021-08-02 16:58:00","归还电池，退押金（微信历史订单久远不可退款，联系畅哥退押金），直营站点退到李明烨向东小学站，电池调拨到李明烨向东小学站","席志强","nan","nan","nan","无问题关闭","nan","2021-10-08 20:38:00","nan","nan","nan"]
[1487,"已完结","2021-08-02 18:32:00","北京-朝阳-梁先桂","PK500A20100000840","宋先进15210058816\\n","电池损坏","SH_电池外观损坏","换电池【同类】","代理商反馈","电池充电接头损坏，接触不良","2021-08-02 18:32:00","更换为PK500A20100000782","席志强","nan","nan","nan","产品质量","接插件损坏","2021-10-08 20:30:00","nan","nan","nan"]
[1488,"已完结","2021-08-02 19:33:00","北京-昌平-杨工","PK504B10100004319","秦臻18803508907\\n","返款","FK_返款","nan","代理商反馈","海江联系是6060双包返利的活动（同一自然月租两块6060电池，活动后续上线）","2021-08-02 19:34:00","部分退款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1489,"已完结","2021-08-02 21:09:00","北京-大兴-楚海涛","MGMCLN750N215I007","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:10:00","后台查看电量为0，设置3天租赁期，联系代理商充电","席志强","nan","nan","【20210803】电量为0，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1490,"已完结","2021-08-02 21:12:00","北京-顺义-武晋杰","MGMCLN750N215I126","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:12:00","后台查看电量为0，设置3天租赁期，联系代理商充电","席志强","nan","nan","【20210803】显示：34%，已充电","nan","nan","nan","nan","nan","nan"]
[1491,"已完结","2021-08-02 21:13:00","北京-密云-范文杰","MGMCLN750N215N062","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:13:00","后台查看电量为3%，设置3天租赁期，联系代理商充电","席志强","nan","nan","【20210803】电量为3%，联系代理商充电【20210805】电量99%，已充电","nan","nan","nan","nan","nan","nan"]
[1492,"已完结","2021-08-02 21:14:00","平台仓库","PK50001A100000658","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:15:00","后台查看电量为0，联系春艳充电","席志强","nan","nan","【20210803】电量为0，联系春艳姐充电【20210805】电量23%，已充电","nan","nan","nan","nan","nan","nan"]
[1493,"已完结","2021-08-02 21:16:00","北京骑享 河北村中通","PK50001A100000667","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:16:00","后台查看电量为23%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1494,"已完结","2021-08-02 21:16:00","苏州-李英海","PK50001A100000710","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:17:00","后台查看电量为100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1495,"已完结","2021-08-02 21:18:00","苏州-甯小勇","PK504B10100003120","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-02 21:18:00","后台查看电量为52%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1496,"已完结","2021-08-02 22:30:00","北京-昌平-杨工","PK50001A100000588","nan","解锁","JS_解锁","nan","代理商反馈","代理商明早要用，要求开通","2021-08-02 22:31:00","设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1497,"已完结","2021-08-02 22:39:00","北京-顺义-武晋杰","MGMCLN750N215N029","段晓利15764893306\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户感觉跑不远，要求先更换一块电池","2021-08-02 22:39:00","更换为MGMCLN750N215N032，1号，电量跑到2%，跑了96公里；2号，电量跑到7%，跑了93公里。里程偏少","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210804】电池压差无异常，容量无异常，通知代理商充电，继续投入使用', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' 【20210805】已通知代理商充电，告知电池里程无问题，正常租赁","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
[1498,"已完结","2021-08-03 09:09:00","北京-朝阳-梁先桂","MGMCLN750N215N219","徐汝有15501262955\\n","退租', '咨询","ZX_租期暂停","退租","代理商反馈","用户有急事要回家，11号回来，咨询是否可以暂停租期//【20210805】用户联系说回家被隔离了，暂时回不来了，要求先退押金","2021-08-03 09:11:00","反馈技术群，暂定期间电池锁定（手动下发锁定指令），暂定最高7天，超出部分按天扣款，到期没回来的归还电池结束订单。前提是要归还到代理商，不然不支持暂停租期。用户回来后联系解锁，租期顺延（最多7天）。已告知用户和代理商。//电池已在代理商处，退押金。（租期还有两周，梁总联系用户不退，后面回来直接续租期。）告知梁总和用户，后面回来租赁电池多送几天租期。","席志强","nan","nan","【20210805】退租，退押金。（后面用户回来租赁多延几天租期）","nan","nan","nan","nan","nan","nan"]
[1499,"已完结","2021-08-03 09:35:00","北京-房山-李猛","MGMCLN750N215N285","张长伟15839411268\\n","退租","BY_产品无法满足需求","退租","代理商反馈","用户电池不够他一天跑","2021-08-03 09:36:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1500,"已完结","2021-08-03 10:36:00","北京-通州-柴剑波","MGMCLN750N215N004","闫军17600323412\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干骑手了","2021-08-03 10:36:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1501,"已完结","2021-08-03 11:12:00","北京-朝阳-梁先桂","PK50001A100000313","原瑞娟13683213651\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","用户反馈早上续租后电池就放不了电，重新插拔，重启电池也不管用","2021-08-03 11:13:00","后台查看电池离线14个小时，考虑租期未下发，让用户把电池拿到空旷的地方接收信号，尝试手动下发租期指令//电池仍旧离线，让用户下班后去代理商处更换电池","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210804】目前可正常放电，怀疑电池离线后接收不到信息续租导致","平台","信号差","2021-10-08 20:39:00","nan","nan","nan"]
[1502,"已完结","2021-08-03 14:11:00","北京-海淀-李明桦","MGMCLN750N215N273","樊志龙13121106602\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","冲不上电，充充停停","2021-08-03 14:11:00","后台查看电池离线：17小时，用户是在家里墙插充的电，已让用户重新按照操作步骤尝试充电，观察是否可以正常充电//充电器红绿灯交替闪烁，告知用户去更换电池和充电器//代理商暂无7255电池，未更换。后台查看电池已充满，在线了。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","充电数据离线，适当时间回访', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ，用户后续无反馈则关闭问题【20210805】联系用户，用户反馈充电没有问题了~ 【20210924】用户充电场所信号差，一充电就信号丢失，更换用户后电池充电正常","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
[1503,"已完结","2021-08-03 16:07:00","北京-骑享-直营","PK50001A100000306","邢耀松15830769878\\n","返款","FK_返款","nan","代理商反馈","租两组6040，返款81","2021-08-03 16:08:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1504,"已完结","2021-08-03 16:34:00","北京-房山-李猛","MGMCLN750N215N302","张鑫鑫18366805053\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家，不干了","2021-08-03 16:35:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1505,"已完结","2021-08-03 17:14:00","北京-房山-李猛","MGMCLN750N215N287","耿筱18510163835\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有自己的电池，用不着了","2021-08-03 17:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1506,"已完结","2021-08-03 17:15:00","北京-朝阳-梁先桂","PK504B00100004189","李群13225494223\\n","退租","TZ_充电条件限制","退租","代理商反馈","住处不让充电了","2021-08-03 17:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1507,"已完结","2021-08-03 19:57:00","北京-昌平-焦士平","MGMCLN750N215N149","王战争13098599893\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","跑闪送，现在找了份工作，不跑了~","2021-08-03 19:59:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1508,"已完结","2021-08-03 20:03:00","北京-顺义-武晋杰","MGMCLN750N215N029","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-03 20:03:00","电量为0 ，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1509,"已处理未完结","2021-08-04 08:38:00","北京-通州-张楠","PK50001A100000424","郝伟兵 13520425497","代理商抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商群里反馈电池0424不充电","2021-08-04 08:40:00","更换为PK50001A100000163，春艳说0424用5A充电器充下电，已通知代理商充电","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池未打故障标，目前在代理商那，打个故障标拿回来在仓库补电，联系一下春艳姐，这个电池快放坏了，抓紧拿回来处理', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ////已打故障标识，并联系春艳。 【20210924】电池还在代理商处，已过放","流程管控","过放损坏","2021-10-08 20:39:00","nan","nan","nan"]
[1510,"已完结","2021-08-04 09:23:00","北京-朝阳-梁先桂","UD02030118B4C0048","李艳军 18701115625","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户电话反馈","用户来电反应电池不放电","2021-08-04 09:23:00","反馈技术群核实下来应该是用户没插好，现在可以了","盛晓佳","nan","nan","nan","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
[1511,"已完结","2021-08-04 10:45:00","苏州-甯小勇","nan","13270976216","咨询","BY_电池租赁问题","nan","用户电话反馈","用户主动来电咨询苏州长江路绿宝广场租电池的价格，说自己的电池11号到期，准备租我们的电池","2021-08-04 10:45:00","已告知用户套餐详情","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1512,"已完结","2021-08-04 11:16:00","北京-通州-张楠","PK504B00100004135","孔令月 15726654245","返款","FK_返款","nan","代理商反馈","代理商群里说需要返现","2021-08-04 11:16:00","新用户租6060，部分退款50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1513,"nan","2021-08-04 10:39:00","北京-朝阳-梁先桂","PK504B00100004042","赵金贺14741246068\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","代理商群里反馈用户需要退租","2021-08-04 10:39:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1514,"已完结","2021-08-04 10:56:00","北京-朝阳-尹群召","PK504B00100004045","nan","解锁","JS_解锁","nan","代理商反馈","代理商群里说需要开通电池用一下","2021-08-04 10:56:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1515,"已完结","2021-08-04 12:28:00","北京-昌平-杨工","PK50001A100000219","张家文 17888822978","代理商抱怨","BY_不能放电","换电池【同类】","代理商反馈","代理商群里反应电池不能放电","2021-08-04 12:28:00","电池显示离线三天，已更换为PK50001A100000588，反馈科易说插上接插件试一下，数据里没有异常故障，让代理商重新接插件试了，没有用，已通知春艳返厂，故障码已打 是否为租期到期导致?', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '盛晓佳（西瓜）', 'text': '@盛晓佳（西瓜）', 'token': '', 'type': 'mention'}, {","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210811】电池异常离线，返厂。8月2号至8月17号都没有信号","产品质量","信号差","2021-08-11 10:27:00","nan","已返厂","2021-08-30 00:00:00"]
[1516,"已完结","2021-08-04 14:41:00","苏州-王文钰","PK504B10100003050","nan","解锁","ZX_租期暂停","nan","用户微信联系","代理商群里反应需要开通电池使用一下","2021-08-04 14:41:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1517,"已完结","2021-08-04 14:56:00","苏州-王文钰","PK504B10100004489","郭建兵 15335253143","用户抱怨","BY_交互友好性差","远程解决（抱怨类）","用户微信联系","用户反馈小程序上面电池不显示电量了","2021-08-04 14:56:00","电池显示离线了，已告知客户去信号好的地方就会正常在线的","盛晓佳","nan","nan","【20210924】电池后续部分时间段在线","产品质量","信号差","2021-10-08 20:39:00","nan","nan","nan"]
[1518,"已完结","2021-08-04 15:20:00","北京-通州-刘玉甫","MGMCLN750N215N056","刘瑞康13011192976\\n","咨询","ZX_咨询电池参数","nan","用户微信联系","用户微信主动询问自己租的电池的尺寸","2021-08-04 15:20:00","已告知用户其电池的尺寸","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1519,"已完结","2021-08-04 15:39:00","苏州-王文钰","PK504B10100003050","白德成 15262396066","代理商抱怨","BY_骑行断电","换电池【同类】","代理商反馈","代理商反馈3050断电，不能正常使用，需要更换电池","2021-08-04 15:39:00","更换为PK504B10100004488，反馈科易王飞，需要返修，故障码已打，已通知过春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210804】电池在被更换后离线，8/4投放，是否为租期没下去？请代理商把电池拿到空旷处，有信号后重新解锁试一下，或者让代理商帮忙充下电', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '盛晓佳（西瓜）', 'text': '@盛晓佳（西瓜）', 'token': '', 'type': 'mention'}, {'text': '//// ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': '  这个电池你先取消故障标，联系一下代理商，让他帮忙充电试一下，如果可以充电就恢复营运，如果不行再打故障标////已修改并联系代理商////在科易，标识故障20210824","产品质量","信号差","2021-10-08 20:39:00","nan","已返厂","2021-08-25 00:00:00"]
[1520,"已完结","2021-08-04 16:39:00","苏州-约哈斯-代理站","PK504B10100003180","蔡周勤15309380519\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","疫情影响，先不干了","2021-08-04 16:41:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1521,"已完结","2021-08-04 16:43:00","苏州-约哈斯-代理站","PK504B10100003185","汪凯杰16693809036\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户说自己是学生，要开学了，不干了","2021-08-04 16:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1522,"已完结","2021-08-04 17:03:00","北京-昌平-石海平","PK504B10100003047","王爱军13439346501\\n","返款","FK_返款","nan","运维系统","新用户6060首单优惠50","2021-08-04 17:05:00","部分退款50，已联系用户告知返款到账查收，并请用户多多帮忙宣传活动","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1523,"已完结","2021-08-04 16:15:00","北京-朝阳-张朝华","MGMCLN750N215N237","轩宏伟15051660728\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里说客户需要退租","2021-08-04 16:15:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1524,"已完结","2021-08-04 16:31:00","苏州-兴吴-陈国明","PK504B10100004461","nan","解锁","JS_解锁","nan","代理商反馈","代理商说开通电池用一下","2021-08-04 16:31:00","设置7天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1525,"已完结","2021-08-04 18:26:00","北京-丰台-田胜强","PK504B10100004334","卫进祥 13935572557","返款","FK_返款","nan","代理商反馈","代理商说需要返款","2021-08-04 18:26:00","新用户租6060返现50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1526,"已完结","2021-08-04 18:30:00","北京-房山-李猛","nan","nan","咨询","BY_电池租赁问题","nan","代理商反馈","代理商群里咨询一个微信怎么租两个电池","2021-08-04 18:30:00","已告知代理商用微信二维码小程序扫码租电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1527,"已完结","2021-08-04 18:30:00","北京-昌平-杨工","UD02030118B4C0062","nan","解锁","JS_解锁","nan","代理商反馈","代理商群里说电池开通一天试用，客户要试用一天","2021-08-04 18:30:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1528,"已完结","2021-08-04 20:40:00","北京-大兴-楚海涛","MGMCLN750N215I007","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:40:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1529,"已完结","2021-08-04 20:45:00","北京-顺义-武晋杰","MGMCLN750N215N029","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:45:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1530,"已完结","2021-08-04 20:49:00","北京-骑享-直营","PK50001A100000061","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:49:00","电量为0 ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1531,"已完结","2021-08-04 20:49:00","北京-骑享-直营","PK50001A100000633","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:49:00","电量为0 ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1532,"已完结","2021-08-04 20:58:00","北京-昌平-刘光辉","PK50001A100000367","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:58:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1533,"已完结","2021-08-04 20:59:00","北京-朝阳-梁先桂","PK50001A100000381","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-04 20:59:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1534,"已完结","2021-08-05 17:26:00","北京-昌平-王桂燕","PK50001A100000021","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-05 17:26:00","电量为1 ，联系代理商充电","盛晓佳","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","【20210808】0%，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1535,"已完结","2021-08-04 19:50:00","北京-通州-李兵兵","MGMCLN750N215N232","陈文凯 13301280935","代理商抱怨","SH_接插件损坏","换电池【同类】","代理商反馈","代理商反应电池插口坏了，有一个线就剩一个根了","2021-08-04 19:50:00","更换为UD02030118B4C0056，故障码已打，已通知春艳","盛晓佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210924】返回库房","产品质量","接插件损坏","2021-10-08 20:39:00","nan","完成维修","nan"]
[1536,"已完结","2021-08-04 20:43:00","北京-昌平-王桂燕","PK50001A100000021","nan","解锁","JS_解锁","nan","代理商反馈","代理商说开通电池用一下","2021-08-04 20:43:00","设置1天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1537,"已完结","2021-08-04 19:59:00","北京-昌平-冯朝旭","PK50001A100000505","苏国忠 13834890207","代理商抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商反馈0505不能充电，需要更换电池","2021-08-04 19:59:00","更换为PK500A20100000837，0505后台看下来没问题，已通知代理商换个接插件试试看","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210804】后台数据未见明显异常，电池离线两天，标记故障返厂","产品质量","信号差","2021-08-11 10:30:00","nan","已返厂","2021-11-04 00:00:00"]
[1538,"已完结","2021-08-05 07:28:00","北京-朝阳-梁先桂","MGMCLN750N215N219","高克义 13522924161","代理商抱怨","nan","换电池【同类】","代理商反馈","代理商群里反馈N219电池头坏了，需要更换为H006","2021-08-05 07:44:00","更换为MGMCLN750N215H006，N219故障码已打，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'bingqiang.zhong@fast-fun.com.cn', 'en_name': '公琰（钟炳强）', 'id': 'ou_72e825fade082a35aad49397e4603a98', 'name': '公琰（钟炳强）","供应保障","【20210811】配图非N219电池，N219外观无明显损坏","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
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[1540,"已完结","2021-08-05 13:11:00","北京-朝阳-梁先桂","MGMCLN750N215H006","高克义 13522924161","咨询","nan","换电池【同类】","代理商反馈","代理商群里反馈需要更换电池，因为H006没电了","2021-08-05 13:11:00","更换为MGMCLN750N215H016","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1541,"已完结","2021-08-05 13:20:00","苏州-约哈斯-代理站","PK504B10100003097","韩光祥19164687495","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商企业微信群反馈骑手回老家不干了，需要退电池","2021-08-05 13:20:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1542,"已完结","2021-08-05 13:20:00","苏州-约哈斯-代理站","PK504B10100003204","田源15709481220","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商企业微信群反馈骑手回老家不干了，需要退电池","2021-08-05 13:20:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1543,"已完结","2021-08-05 13:21:00","苏州-约哈斯-代理站","PK504B10100003175","姚成俊 18112572219","返款","FK_返款","nan","代理商反馈","代理商企业微信群反馈苏州前500名名单内的用户，续租价格变成了300，需要返现60","2021-08-05 13:21:00","部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1544,"已完结","2021-08-05 14:35:00","北京-房山-李猛","MGMCLN750N215N109","刘航斌13631645003\\n","退租","TZ_更换交通工具","退租","代理商反馈","代理商群里反应用户需要退租，说换摩托车了","2021-08-05 14:35:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1545,"已完结","2021-08-05 14:13:00","苏州-广师傅车行-广兴友","PK504B10100004477","冯青松19536604589\\n","返款","FK_返款","nan","运维系统","苏州新用户240活动，后台活动详情里面提示需要返现60","2021-08-05 14:13:00","已发放60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1546,"已完结","2021-08-05 15:10:00","北京-房山-李猛","MGMCLN750N215N207","刘正威 17512025262","代理商抱怨","nan","换电池【同类】","代理商反馈","代理商群里反应充电孔坏了，需要更换电池","2021-08-05 15:10:00","更换为MGMCLN750N215N109，故障码已打，已通知春艳","盛晓佳","nan","nan","nan","产品质量","接插件故障","2021-10-08 20:39:00","nan","nan","nan"]
[1547,"已完结","2021-08-05 16:00:00","北京-通州-张楠","PK504B10100004411","张锦强13568807472\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","代理商群里反馈需要退租","2021-08-05 16:00:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1548,"已完结","2021-08-05 16:30:00","北京-昌平-司永生","PK504B10100004431","董瑞东16601298433\\n","返款","FK_返款","nan","运维系统","运维平台活动详情内提示北京8月份6060促销活动返现50","2021-08-05 16:30:00","正常发放50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[1550,"已完结","2021-08-05 20:40:00","苏州-兴吴-陈国明","PK504B10100004428","孟维斌18335215806\\n","退租","TZ_用户不再从事该行业","退租","用户微信联系","代理商群里用户说需要退电池，回老家了，马上搬家","2021-08-05 20:40:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1551,"已完结","2021-08-06 15:53:00","北京-昌平-王刚","PK500A20100000773","姚立国 17645871477","返款","FK_返款","nan","运维系统","续租两组6040返现81","2021-08-06 15:53:00","部分退款81","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1552,"已完结","2021-08-06 17:13:00","北京-通州-张楠","MGMCLN750N215N048","张晓鹏17600678931","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租","2021-08-06 17:13:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1553,"已完结","2021-08-06 16:33:00","北京-昌平-刘光辉","UD02030118B4C0045","闫浩 15010140856","代理商抱怨","BY_产品无法满足需求","换电池【同类】","代理商反馈","代理商群里反馈说需要更换电池，说电池里程数不行，才60多公里就没电了","2021-08-06 16:33:00","更换为MGMCLN750N215N243","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】用户每次使用结束SOC较高，剩余30%以上，电池本身SOH=99.6%，压差正常，可继续正常使用","无问题关闭","nan","2021-10-08 20:39:00","nan","nan","nan"]
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[1555,"已完结","2021-08-06 16:25:00","北京-朝阳-梁先桂","UD02030118B4C0022","马传正15132269889\\n","退租","TZ_充电条件限制","退租","代理商反馈","代理商群里反馈用户需要退租，说北京充电查得严，暂时先退租","2021-08-06 16:25:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1556,"已完结","2021-08-06 16:44:00","北京-朝阳-梁先桂","PK500A20100000783","段斌18784546053\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租，骑手回老家了","2021-08-06 16:44:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1557,"已完结","2021-08-06 17:12:00","北京-房山-李猛","MGMCLN750N215I030","刘亚军 17610377515","咨询","BY_电池租赁问题","nan","代理商反馈","代理商群里反馈扫码电池不存在租不了","2021-08-06 17:12:00","已联系田田处理","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1558,"已完结","2021-08-06 17:41:00","北京-房山-李猛","MGMCLN750N215N287","刘亚军 17610377515","代理商抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","代理商群里反馈电池N287离线需要跟换电池","2021-08-06 17:41:00","更换为MGMCLN750N215I030","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210809】电池在7/26离线以后未再上线，电池打故障码 【20210811】质量表格管理该问题，客服系统不再追踪","产品质量","信号差","2021-09-30 21:02:00","nan","已返厂","2021-09-09 00:00:00"]
[1559,"已完结","2021-08-06 09:40:00","北京-通州-张楠","PK504B00100004019","王文学17801007657","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租","2021-08-06 09:40:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1560,"已完结","2021-08-06 18:02:00","北京-通州-张楠","PK50001A100000502","吴子雄15593819821\\n","返款","FK_返款","nan","运维系统","北京8月份6040促销活动","2021-08-06 18:02:00","正常发放50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1561,"已完结","2021-08-06 18:12:00","北京-大兴-楚海涛","PK50001A100000702","陈建平15383139682\\n","返款","FK_返款","nan","运维系统","北京8月份6040促销活动","2021-08-06 18:12:00","正常发放50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1562,"已完结","2021-08-06 20:41:00","北京-通州-柴剑波","MGMCLN750N215N084","乐先明13718652086\\n","用户抱怨","BY_不能充电","nan","用户电话反馈","用户主动来电反馈电池不能充电，一直亮绿灯","2021-08-06 20:41:00","反馈技术群，电池还在保护中，需要一段时间，后期查看可以正常充放电了","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池正常使用中，问题关闭","无问题关闭","nan","2021-10-08 20:40:00","nan","nan","nan"]
[1563,"已完结","2021-08-06 20:42:00","北京-昌平-王少树","MGMCLN750N215I122","程天赐 17734567646","代理商抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商反应I122掉电太厉害  续航里程少很多","2021-08-06 20:42:00","更换为MGMCLN750N215N203，反馈技术群","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池状态正常，该用户多次换电池，怀疑客户电池电耗高导致，问题关闭，电池继续在市场中使用","无问题关闭","nan","2021-10-08 20:40:00","nan","nan","nan"]
[1564,"已完结","2021-08-06 21:49:00","北京-朝阳-尹群召","PK504B00100004147","崔元昊 13021078611","用户抱怨","BY_骑行断电","nan","用户微信联系","用户在群里反馈骑行断电，一会有电一会没电，","2021-08-06 21:49:00","反馈技术群，这台电池今天满充满放过，soc低的时候单体压差偏大，会让司机有放不出电的感觉，其他没有问题，建议把电量保持在20%以上使用，其他没有什么问题。用户打算第二天中午去换一块电池","盛晓佳","nan","nan","【20210924】电池一致性差导致电池SOC估算偏差","产品质量","SOC估算偏差', '一致性差","2021-10-08 20:40:00","nan","nan","nan"]
[1565,"已完结","2021-08-06 20:16:00","北京-昌平-杨工","PK50001A100000206","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-06 20:16:00","电量为0 ，联系代理商充电","盛晓佳","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","【20210808】电量为0，仍未充电","nan","nan","nan","nan","nan","nan"]
[1566,"已完结","2021-08-06 20:19:00","北京-昌平-刘光辉","PK50001A100000367","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-06 20:19:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1567,"已完结","2021-08-06 20:20:00","北京-骑享-直营","PK50001A100000481","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-06 20:20:00","电量为0 ，联系春艳充电","盛晓佳","nan","nan","【20210808】电量0，联系春艳充电","nan","nan","nan","nan","nan","nan"]
[1568,"已完结","2021-08-06 20:25:00","北京-朝阳-梁先桂","PK50001A100000377","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-06 20:25:00","电量为0 ，联系代理商充电","盛晓佳","nan","nan","【20210808】电量0，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1569,"已完结","2021-08-07 09:21:00","北京-丰台-田胜强","PK504B10100004334","卫进祥13935572557\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租，核实用户受伤了，不适合干骑手，不干了","2021-08-07 09:21:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1570,"已完结","2021-08-07 08:55:00","北京-通州-张楠","PK504B10100004418","王鑫涛15350747085\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租，在老家回不来，剩余租金也需要退","2021-08-07 08:55:00","归还电池，退押金，剩余租金已退还","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1571,"已完结","2021-08-07 09:21:00","北京-顺义-武晋杰","MGMCLN750N215I108","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商群里反馈电池不充电，需要解锁","2021-08-07 09:21:00","设置1天租赁期","盛晓佳","nan","nan","nan","平台","锁定后无法充电","2021-10-08 20:40:00","nan","nan","nan"]
[1572,"已完结","2021-08-07 09:21:00","北京-顺义-武晋杰","MGMCLN750N215I126","马彦龙16619923343\\n","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商群里反馈电池不充电","2021-08-07 09:21:00","显示用户超期没有续费，用户续费成功电池已正常使用","盛晓佳","nan","nan","nan","平台","锁定后无法充电","2021-10-08 20:40:00","nan","nan","nan"]
[1573,"已完结","2021-08-07 09:21:00","北京-顺义-武晋杰","MGMCLN750N215L008","李山 18745757453","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商群里反馈电池不充电","2021-08-07 09:21:00","显示用户超期没有续费，用户续费成功电池已正常使用","盛晓佳","nan","nan","nan","平台","缺少租期提醒功能","2021-10-08 20:40:00","nan","nan","nan"]
[1574,"已完结","2021-08-07 10:00:00","北京-密云-范文杰","MGMCLN750N215N036","关宇18810203873\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户微信联系说需要查一下这两天的旅程，觉得里程不足","2021-08-07 10:00:00","已告知用户里程","盛晓佳","nan","nan","nan","平台","用户无法准确获知里程","2021-10-08 20:40:00","nan","nan","nan"]
[1575,"已完结","2021-08-07 11:06:00","北京-房山-李猛","MGMCLN750N215N023","王玉生13911358950\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租","2021-08-07 11:06:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1576,"已完结","2021-08-07 11:50:00","北京-昌平-孟红祥","MGMCLN750N215I118","郝晓磊 18131083511","咨询","ZX_电池用没电了","换电池【同类】","代理商反馈","代理商群里反馈电池没电了，需要更换电池","2021-08-07 11:50:00","更换为MGMCLN750N215I046","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1577,"已完结","2021-08-07 14:05:00","西安-车行-符猛","PK500A20100000903","李明亮18021062819\\n","返款","FK_返款","nan","代理商反馈","代理商群里反馈首月160，实收190，需要返30回去","2021-08-07 14:05:00","部分退款30","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1578,"已完结","2021-08-07 11:59:00","北京-大兴-楚海涛","PK504B10100004400","王宪强13241669158\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","代理商群里反馈需要更换电池，4174换4083，4083换4271，4271换4174，7174换4400","2021-08-07 11:59:00","对电池进行了更换，后来发现是车的原因，电池是正常的","盛晓佳","nan","nan","nan","无问题关闭","nan","2021-10-08 20:40:00","nan","nan","nan"]
[1579,"已完结","2021-08-07 14:23:00","北京-大兴-楚海涛","nan","nan","咨询","ZX_套餐活动","nan","代理商反馈","代理商在群里问骑手租电池是否还有返现","2021-08-07 14:23:00","已发活动海报告知代理商","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1580,"已完结","2021-08-07 17:43:00","北京-昌平-王桂燕","PK504B00100004266","高勋17718318087\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商群里反馈用户需要退租,骑手辞职不干了","2021-08-07 17:43:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1581,"已完结","2021-08-07 14:53:00","北京-昌平-石海平","MGMCLN750N215N138","nan","解锁","JS_解锁","nan","代理商反馈","代理商说开通一下电池需要去上牌","2021-08-07 14:53:00","设置1天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1582,"已完结","2021-08-07 18:17:00","北京-朝阳-尹群召","PK504B00100004045","nan","解锁","JS_解锁","nan","代理商反馈","代理商说开通电池","2021-08-07 18:17:00","设置1天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1583,"已完结","2021-08-07 18:37:00","北京-昌平-孟红祥","MGMCLN750N215I068","杨政伟 17310876620","用户抱怨","nan","nan","用户微信联系","用户微信反馈小程序离线，一直不显示电量","2021-08-07 18:37:00","反馈技术群","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210810】使用过程中信号丢失，目前尚未恢复，与其他若干例案例有共性，待格林美诊断 【20210811】质量表格追踪，客服系统不再追踪该问题","平台","信号差","2021-10-08 20:40:00","nan","nan","nan"]
[1584,"已完结","2021-08-07 19:14:00","北京-昌平-刘光辉","UD02030118B4C0055","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","代理商反馈电池充不进去电","2021-08-07 19:14:00","7255电池设置3天租赁期充电","盛晓佳","nan","nan","nan","平台","锁定后无法充电","2021-10-08 20:40:00","nan","nan","nan"]
[1585,"已完结","2021-08-07 19:14:00","北京-昌平-刘光辉","MGMCLN750N215N113","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","代理商反馈电池充不进去电","2021-08-07 19:14:00","7255电池设置3天租赁期充电","盛晓佳","nan","nan","nan","平台","锁定后无法充电","2021-10-08 20:40:00","nan","nan","nan"]
[1586,"已完结","2021-08-07 10:47:00","北京-朝阳-梁先桂","PK50001A100000605","杨燕可15687601891\\n","返款","FK_返款","nan","代理商反馈","代理商反馈两组续租需要返现","2021-08-07 10:47:00","部分退款81，双包返利","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1587,"已完结","2021-08-07 14:46:00","北京-朝阳-梁先桂","PK50001A100000186","张小龙13866257165\\n","退租","nan","nan","代理商反馈","代理商群里反馈用户需要退租，用户反馈电池老化两年多了，新租了我们的电池","2021-08-07 14:46:00","归还电池，退押金没有成功，用户说有收据待核实","盛晓佳","nan","nan","【20210812】直营站点租赁，归还电池至梁总站点，归还后未调拨至梁总站点。0186退租后，需操作调拨至梁先桂站点。","nan","nan","nan","nan","nan","nan"]
[1588,"已完结","2021-08-07 17:26:00","北京-朝阳-梁先桂","PK50001A100000463","杨爱兵15175053983\\n","退租","nan","nan","代理商反馈","代理商反馈需要退电池，用户要重新租电池","2021-08-07 17:26:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1589,"已完结","2021-08-07 19:29:00","北京-朝阳-梁先桂","PK504B10100004432","陈海玲13513526743\\n","返款","FK_返款","nan","代理商反馈","代理商反馈需要返款操作","2021-08-07 19:29:00","北京8月份6060促销活动，正常发放50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1590,"已完结","2021-08-08 08:25:00","北京-通州-张楠","PK50001A100000469","朱志康 17610506522","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","用户联系反馈说昨天续租的现在骑行断电","2021-08-08 08:25:00","反馈技术群","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210808】已联系用户，告知用户把电池拿下来，尝试充电激活，带出去溜一圈，接收下信号~用户中午尝试一下//电池仍旧离线，用户坐班无法打车去更换电池~叫了闪送去取离线电池，叫了货拉拉送电池，更换为PK50001A100000344//用户转接线连着电池送过去的，代理商送过来的电池无转接线，更换的电池离线，租期未下发，更换为PK50001A100000650+一根转接线，叫货拉拉送过去。0469待观察是否在线，暂未打故障。【20210809】电池仍离线，标记故障，联系春艳返厂', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {'text': ' //用户之前试用的电池是哈乐租赁，用户反馈之前电池有问题是友商直接送电池过去 【20210810】电池离线12天，信号差，返厂","产品质量","信号差","2021-10-08 20:40:00","nan","nan","nan"]
[1591,"已完结","2021-08-07 21:04:00","北京-骑享-直营","PK50001A100000481","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-07 21:04:00","电量为0 ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1592,"已完结","2021-08-07 21:04:00","北京-骑享-直营","PK50001A100000574","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-07 21:04:00","电量为0 ，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1593,"已完结","2021-08-08 08:50:00","北京-通州-李兵兵","UD02030118B4C0056","陈文凯13301280935\\n","用户抱怨","nan","远程解决（抱怨类）","用户电话反馈","用户反馈电池离线2天了~不影响使用","2021-08-08 08:51:00","告知用户电池在车子装的，接收不到信号，空了可以把电池拿出来放到开阔的地方接收下信号。","席志强","nan","nan","nan","产品质量","信号差","2021-10-08 20:40:00","nan","nan","nan"]
[1594,"已完结","2021-08-08 09:21:00","北京-海淀-李明桦","MGMCLN750N215N005","徐天中19103225111\\n","退租","TZ_自购电池","退租","代理商反馈","用户自己买电池了","2021-08-08 09:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1595,"已完结","2021-08-08 09:46:00","北京-朝阳-梁先桂","MGMCLN750N215N093","nan","代理商抱怨","SH_电池外观损坏","nan","代理商反馈","代理商反馈之前换下来的这块电池，充电头进去了~","2021-08-08 09:47:00","联系春艳带回处理","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件脱落","2021-10-08 20:40:00","nan","nan","nan"]
[1596,"已完结","2021-08-08 09:52:00","北京-顺义-武晋杰","MGMCLN750N215I108","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通解锁","2021-08-08 09:54:00","开通一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1597,"已完结","2021-08-08 09:30:00","天津-南开-铁塔-朱浩晟","PK50001A100000669","张旭15122774466\\n","咨询","nan","nan","代理商反馈","咨询电池侧面鼓包是否有问题，是否可以正常使用","2021-08-08 10:00:00","反馈技术群，回复侧面鼓包正常；联系代理商，可以正常使用。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1598,"已完结","2021-08-08 10:04:00","北京-密云-范文杰","MGMCLN750N215N036","关宇18810203873\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户反馈电池电量不经用了，到6%的电量就放不出来电了，好几次都是推回去的//充电充满后充电器红绿灯跳变，跳变间隔十几秒","2021-08-08 10:08:00","测算里程，6号，电量跑到21%，跑了75公里左右；7号，电量跑到18%，跑了80公里；换电之前的电池：27号，电量跑到5%，跑85公里左右~联系用户告知里程情况，反馈技术群核实电池放电是否有问题//和用户说明充电器红绿灯跳变是充不进去电的状态，后台查看最近几天都是充满电的状态","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210810】电池总压无异常，压差无异常，SOH为100%，目前用户正常使用过程中，建议问题关闭，后续问题复现追踪","无问题关闭","用户操作问题","2021-10-08 20:40:00","nan","nan","nan"]
[1599,"已完结","2021-08-08 11:12:00","北京-朝阳-梁先桂","PK500A20100000827","孙占江15502257559\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-08 11:12:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1600,"已完结","2021-08-08 11:22:00","北京-曹尚君","MGMCLN750N215I123","郭峰君13653436076\\n","代理商抱怨","BY_不能放电","换电池【同类】","代理商反馈","租期内不放电","2021-08-08 11:23:00","更换为MGMCLN750N215N141，后台查看在租期内，电池在线未锁定，充放电MOS都是断开的，已反馈技术排查问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210810】代理商更换车辆尝试，也无法使电池mos正常打开放电，因此建议先返回平台，如在平台仓库依旧无法放电，则建议返厂 【20210811】质量表格追踪该问题，客服系统不再追踪","产品质量","无法检测负载","2021-10-08 20:40:00","nan","完成维修","nan"]
[1601,"已完结","2021-08-08 12:32:00","北京-朝阳-梁先桂","PK504B10100004432","陈海玲13513526743\\n","用户抱怨","TZ_车电不匹配","换电池【不同类】","代理商反馈","用户买新车了，放不下60电池，要更换72的电池","2021-08-08 12:33:00","当前电池退租退押金，退剩余租期租金（已扣除活动返款50）","席志强","nan","nan","nan","环境限制","用户车辆问题","2021-10-08 20:40:00","nan","nan","nan"]
[1602,"已完结","2021-08-08 15:43:00","北京-朝阳-梁先桂","PK500A20100000925","袁龙刚15188918257\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-08 15:45:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1603,"已完结","2021-08-08 15:47:00","苏州-兴吴-陈国明","PK504B00100004091","付繁星15190329773\\n","返款","FK_返款","nan","代理商反馈","苏州首月优惠","2021-08-08 15:47:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1604,"已完结","2021-08-08 19:24:00","北京-朝阳-梁先桂","PK504B10100004432","尤晓佳18849404858\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060双包活动","2021-08-08 19:25:00","部分退款100","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1605,"已完结","2021-08-08 19:34:00","北京-昌平-杨工","PK50001A100000236","芦蒙18559635608\\n","退租","TZ_车电不匹配","退租","代理商反馈","退租6040，更换7255","2021-08-08 19:36:00","退租60的押金，租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","2021-11-04 00:00:00"]
[1606,"已完结","2021-08-08 19:34:00","北京-昌平-杨工","PK50001A100000387","芦蒙18559635608\\n","退租","TZ_车电不匹配","退租","代理商反馈","退租6040，更换7255","2021-08-08 19:36:00","退租60的押金，租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1607,"已完结","2021-08-08 19:36:00","北京-海淀-李明桦","PK504B10100003062","郭付运13643704669\\n","咨询","BY_骑行断电","远程解决（抱怨类）","代理商反馈","骑行断电，时有时无","2021-08-08 19:37:00","后台查看电量0%，没电了","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1608,"已完结","2021-08-09 07:52:00","北京-昌平-杨工","PK504B00100004270","陈春良18510332189\\n","用户抱怨","nan","换电池【同类】","代理商反馈","用户反馈租电半个月充电有几次充一晚上电没充进去，是在家里吊出去的插排上充的，连着车充的","2021-08-09 07:54:00","更换为PK504B00100004178","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池未见明显异常，目前在平台仓库，如可正常充放电，则返回市场","无问题关闭","nan","2021-10-08 20:40:00","nan","nan","nan"]
[1609,"已完结","2021-08-09 09:44:00","西安-徐爱军","PK504B10100003039","李忠福17782955790\\n","退租","nan","退租","代理商反馈","新租了一块6040，这块退掉.疫情生意不好，6060租金觉得贵，换了6040的","2021-08-09 09:44:00","归还电池（无押金）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1610,"已完结","2021-08-09 10:05:00","西安-修车-亓文超","PK504B10100003011","张东升15029571484\\n","解锁","nan","nan","代理商反馈","用户电池租期已到期，代理商说之前用户给推广电池答应试用期延长一个礼拜，试用期延长之后到期续租，电池租期被扣了7天，变成了23天，需要把答应延长7天的租期给用户续上","2021-08-09 10:06:00","后台查看电池已到期，写入7天租期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1611,"已完结","2021-08-09 10:07:00","西安-修车-亓文超","PK504B10100003034","张群羊17502982935\\n","解锁","nan","nan","代理商反馈","用户电池租期已到期，代理商说之前用户给推广电池答应试用期延长一个礼拜，试用期延长之后到期续租，电池租期被扣了7天，变成了23天，需要把答应延长7天的租期给用户续上","2021-08-09 10:08:00","后台查看电池已到期，写入7天租期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1612,"已完结","2021-08-09 10:49:00","北京-昌平-王桂燕","MGMCLN750N215I018","陈加壮15724762950\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不做骑手了，用户表示后续再租还租单王锂电的","2021-08-09 10:49:00","归还电池，退押金~","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1613,"已完结","2021-08-09 11:32:00","北京-通州-李兵兵","PK504B10100003066","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，开通两天","2021-08-09 11:33:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1614,"已完结","2021-08-09 12:31:00","北京-昌平-王少树","PK504B10100004324","孟令冲 15810522132 \\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-09 12:32:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1615,"已完结","2021-08-09 15:20:00","北京-通州-刘玉甫","MGMCLN750N215N157","矫立龙15122034432","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","电量用到50%以下，就动力不足，跑不远","2021-08-09 15:21:00","测算里程，8号跑到40%电量，跑了60公里~里程偏少","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210810】电池无明显异常，低SOC电流相比于高SOC确实有所降低，可能为电机需求变化导致，考虑到电池本身在无故障状态下不会主动限制功率，因此，建议继续投入使用观察","无问题关闭","用户车辆问题","2021-10-08 20:40:00","nan","nan","nan"]
[1616,"已完结","2021-08-09 15:22:00","北京-大兴-楚海涛","PK50001A100000572","nan","咨询","nan","nan","代理商反馈","代理商让查一下电池在哪","2021-08-09 15:23:00","后台查看电池离线87天，告知在楚海涛黄徐路站，让代理商帮忙找一下，后续春艳带回","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[1617,"已完结","2021-08-09 16:17:00","北京-海淀-李明桦","PK504B10100004423","李晓峰13453330054\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户反馈试用小绿人充电柜无法充电","2021-08-09 16:22:00","反馈技术核实电池正常状态没问题，让用户更换充电柜尝试，同时联系小绿人客服咨询充电柜是否有问题//16:36用户反馈可以充电了","席志强","nan","nan","nan","环境限制","充电柜限制","2021-10-08 20:40:00","nan","nan","nan"]
[1618,"已完结","2021-08-09 17:07:00","苏州-李英海","PK50001A100000710","nan","解锁","JS_解锁","nan","业务部门","苏州销售亚昆要求开通7天试用","2021-08-09 17:09:00","问田姐是否有七天试用套餐，没有的是否可以直接设置7天租赁期，暂未操作","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1619,"已完结","2021-08-09 17:27:00","平台仓库","PK504B00100004270","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-09 17:28:00","离线9小时，离线前电量0%，待观察是否充电","席志强","nan","nan","【20210811】已联系杨工空了帮忙充个电【20210817】已联系杨工充电【20210818】海江去站点处，核实到4270已货拉拉拉回库房，联系春艳充电【20210820】春艳回复电池昨天已充满，电池离线数据未上传","nan","nan","nan","nan","nan","nan"]
[1620,"已完结","2021-08-09 17:29:00","北京-朝阳-尹群召","PK504B00100004045","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-08-09 17:30:00","设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1621,"已完结","2021-08-09 17:31:00","北京-昌平-刘光辉","PK50001A100000581","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-09 17:32:00","电量1%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1622,"已完结","2021-08-09 19:51:00","北京-昌平-石海平","PK500A20100000912","李美全17777879023\\n","返款","FK_返款","nan","运维系统","北京8月份6040促销活动","2021-08-09 19:52:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1623,"已完结","2021-08-09 20:49:00","苏州-李英海","PK50001A100000710","nan","解锁","JS_解锁","nan","代理商反馈","亚昆要求开通7天试用","2021-08-09 20:50:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1624,"已完结","2021-08-09 21:19:00","苏州-甯小勇","PK504B10100003127","朱发祥18550897603\\n","代理商抱怨","nan","nan","代理商反馈","代理商反馈电池离线，不放电","2021-08-09 21:20:00","后台查看电池在线了，没什么问题，联系用户，电池使用没问题","席志强","nan","nan","nan","产品质量","信号差","2021-10-08 20:41:00","nan","nan","nan"]
[1625,"已完结","2021-08-09 22:05:00","北京-通州-张楠","PK50001A100000195","王杰15135710939\\n","用户抱怨","BY_不能充电","nan","代理商反馈","用户反馈不能充电，充一晚上电小程序看着充满了，用起来感觉没满","2021-08-09 22:11:00","联系用户，用户说是在家里墙插充的，充电器是亮红灯，是在正常充电的//已经可以正常充电，但是用户反馈一晚上只能充三四十的电，告知用户可以观察充电器灯是否变绿和电池上后四个灯是否全亮判断是否充满，后续明天后台看下数据是否充满//后台看电量99%已充满，SOH值81，电池衰减，联系用户再试着跑跑，不行就去更换电池","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】电池未见明显异常，电池SOH较低，可继续使用，如无抱怨，则继续需在市场流通","无问题关闭","nan","2021-10-08 20:41:00","nan","nan","nan"]
[1626,"已完结","2021-08-09 22:19:00","北京-朝阳-梁先桂","UD02030118B4C0022","nan","咨询","BY_不能充电","nan","代理商反馈","不能充电，需要解锁充电","2021-08-09 22:19:00","设置2天租赁期，让代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1627,"已完结","2021-08-10 09:50:00","北京-骑享-直营","PK50001A100000468","马作华18193328219\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","业务部门","用户反馈跑不远","2021-08-10 09:50:00","7号电量跑到60%，跑了21公里。满电正常可以跑80公里左右~反馈技术核实95%soh  27mV压差，电池无异常","席志强","nan","nan","nan","无问题关闭","用户无法准确获知里程","2021-10-08 20:41:00","nan","nan","nan"]
[1628,"已完结","2021-08-10 07:08:00","北京-海淀-姜成久","MGMCLN750N215N090","赵毅18618261350\\n","退租","nan","退租","用户微信联系","用户主动联系说需要退租，到期不想租了","2021-08-10 07:08:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1629,"已完结","2021-08-10 09:15:00","北京-通州-张楠","MGMCLN750N215N048","nan","解锁","JS_解锁","nan","代理商反馈","代理商说电池开通用一下，客户用一下给新车上牌","2021-08-10 09:15:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1630,"已完结","2021-08-10 09:24:00","北京-朝阳-梁先桂","UD02030118B4C0035","马海洋 18610777863","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商反馈需要更换电池，因为昨天充不上电，充电器坏了，昨天给用户充满了，电池没问题","2021-08-10 09:24:00","更换为UD02030118B4C0022","盛晓佳","nan","nan","nan","产品质量","充电器功能损坏","2021-10-08 20:41:00","nan","nan","nan"]
[1631,"已完结","2021-08-10 09:42:00","西安-车行-魏宁军","PK504B10100003007","常利生17791847432\\n","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","代理商反馈需要更改3007这组电池的套餐，改300套餐，然后给返个60","2021-08-10 09:42:00","田田已更改套餐，部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1632,"已完结","2021-08-10 10:47:00","北京-朝阳-梁先桂","PK500A20100000840","李亚鹏16637229586\\n","返款","FK_返款","nan","代理商反馈","代理商反馈需要反馈，用户刚租了两组6040","2021-08-10 10:47:00","部分退款81，双包返利","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1633,"已完结","2021-08-10 11:43:00","北京-大兴-楚海涛","nan","nan","咨询","BY_电池租赁问题","nan","代理商反馈","楚海涛群里有人询问怎么看客户什么时候开始租的","2021-08-10 11:43:00","已告知：目前只能在租电收益里看“开始时间”-“结束时间”，可以输入用户姓名或手机号查询用户订单查看","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1634,"已完结","2021-08-10 14:00:00","北京-昌平-石海平","PK500A20100000814","张广华15810814801\\n","退租","nan","退租","代理商反馈","代理商群里反馈用户需要退租，用户租了两块，先退租一块，暂时用不着两块电池","2021-08-10 14:00:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1635,"已完结","2021-08-10 14:39:00","北京-通州-刘玉甫","MGMCLN750N215I092","韩书全18201293789\\n","用户抱怨","BY_续航不足","退租","代理商反馈","代理商群里反馈用户需要退租","2021-08-10 14:39:00","归还电池，退押金","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210810】该电池属于贴错标电池，需要重新贴标","流程管控","标签贴错","2021-08-10 16:41:00","nan","nan","nan"]
[1636,"已完结","2021-08-10 15:02:00","北京-昌平-石海平","MGMCLN750N215N105","nan","解锁","JS_解锁","nan","代理商反馈","代理商说开通一下电池，用一下出去上个牌","2021-08-10 15:02:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1637,"已完结","2021-08-10 16:51:00","北京-朝阳-梁先桂","PK50001A100000485","宋艳鑫15526621113\\n","返款","FK_返款","nan","代理商反馈","代理商说用户租了两组6040需要返现","2021-08-10 16:51:00","部分退款81，双包返利","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1638,"已完结","2021-08-10 17:03:00","北京-昌平-石海平","PK500A20100000920","刘景社13520173613\\n","返款","FK_返款","nan","运维系统","运维系统提示需要返现，北京8月份6060促销活动","2021-08-10 17:03:00","奖励已发放","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1639,"已完结","2021-08-10 17:36:00","北京-昌平-王少树","MGMCLN750N215N203","程天赐17734567646\\n","用户抱怨","BY_电池租赁问题","换电池【同类】","用户电话反馈","用户来电反馈代理商一直说没有7260的电池，自己是看到海报想租7260的电池，代理商要求把N203更换为I082，因为满电跑不到100公里就没电了，换好后装上去没反应，又要求更换回N203","2021-08-10 17:36:00","已告知用户我们暂时只有7255的电池，没有7260的电池，电池已更换，已通知代理商试电池","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210811】N203电池 SOH=100%，压差正常，建议继续使用","无问题关闭","用户无法准确获知里程","2021-10-08 20:41:00","nan","nan","nan"]
[1640,"已完结","2021-08-10 17:56:00","北京-昌平-杨工","PK504B00100004265","路阳13552301409\\n","返款","FK_返款","nan","运维系统","运维系统提示需要返现，北京8月份6060促销活动","2021-08-10 17:56:00","奖励已发放","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1641,"已完结","2021-08-10 18:49:00","西安-车行-符猛","PK500A20100000907","李忠福 17782955790","代理商抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商反馈需要更换电池，用户充不上电","2021-08-10 18:49:00","更换为PK500A20100000849，反馈科易王飞0907故障了，需要返厂，故障码已打，已通知春艳返厂","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210811】联系科易王飞确认，0907，这块电池现在在充电，昨天放干了，报了低压报警，可以继续使用。取消故障标识","产品质量","nan","2021-10-08 20:41:00","nan","nan","nan"]
[1642,"已完结","2021-08-10 19:37:00","北京-昌平-王桂燕","PK50001A100000021","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-10 19:37:00","电量0%，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1643,"已完结","2021-08-10 19:40:00","北京-骑享-直营","PK50001A100000231","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-10 19:40:00","电量10%，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1644,"已完结","2021-08-10 19:41:00","北京-骑享-直营","PK50001A100000364","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-10 19:41:00","电量1%，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1645,"已完结","2021-08-10 19:42:00","北京-昌平-刘光辉","PK50001A100000581","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-10 19:42:00","电量0%，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1646,"已完结","2021-08-10 19:46:00","北京-朝阳-梁先桂","UD02030118B4C0035","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-10 19:46:00","电量9%，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1647,"已完结","2021-08-10 21:14:00","北京-大兴-楚海涛","MGMCLN750N215I047","nan","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","代理商反馈电池没办法下单，电池已被下单被占用","2021-08-11 21:14:00","田田已处理，用户已成功租赁电池","盛晓佳","nan","nan","nan","流程管控","缺少租赁条件不满足提提示","2021-10-08 20:41:00","nan","nan","nan"]
[1648,"已完结","2021-08-10 22:22:00","北京-昌平-杨工","PK50001A100000491","郝洪涛 13176846526","代理商抱怨","BY_骑行断电","换电池【同类】","代理商反馈","代理商群里反应骑手骑行过程中断电，需要更换电池","2021-08-10 22:22:00","更换为PK50001A100000386，电池返厂，无法启动，已通知春艳，故障码已打","盛晓佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210811】怀疑接插件温度高引起，返厂","产品质量","接插件温度异常","2021-10-08 20:41:00","nan","已返厂","2021-11-04 00:00:00"]
[1649,"已完结","2021-08-11 08:58:00","平台仓库","PK504B10100004370","nan","解锁","JS_解锁","nan","业务部门","学琦要用电池，开通租期","2021-08-11 08:59:00","设置365天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1650,"已完结","2021-08-11 08:20:00","北京-通州-李兵兵","PK504B10100003066","闫桃桃18706940780\\n","返款","FK_返款","nan","运维系统","运维系统提示需要返现，北京8月份6060促销活动","2021-08-11 08:20:00","奖励已发放","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1651,"已完结","2021-08-11 09:24:00","北京-通州-张楠","MGMCLN750N215N048","nan","解锁","JS_解锁","nan","代理商反馈","代理商说需要用一下电池，给开通一下","2021-08-11 09:24:00","设置一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1652,"已完结","2021-08-11 09:20:00","北京-昌平-刘光辉","UD02030118B4C0055","nan","解锁","JS_解锁","nan","代理商反馈","代理商说需要解锁电池要充电","2021-08-11 09:20:00","设置三天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1653,"已完结","2021-08-11 11:35:00","西安-徐爱军","PK504B10100003012","陈士玉17809298570\\n","退租","nan","退租","代理商反馈","觉得价格太高，疫情影响没生意。首月价格低，第二个月原价觉得不合适了。用天能的电池一块八九十，用两块就够了，打算租别家的了。","2021-08-11 11:35:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1654,"已完结","2021-08-11 11:45:00","苏州-兴吴-陈国明","PK504B10100004498","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-11 11:45:00","后台查看电量30%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1655,"已完结","2021-08-11 12:12:00","西安-车行-魏宁军","PK504B10100003017","胡存祥17629007616\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家看孩子了，先不做了","2021-08-11 12:13:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1656,"已完结","2021-08-11 13:10:00","北京-昌平-英建涛","PK504B00100004049","刘华领13141093027\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动，返款50","2021-08-11 13:12:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1657,"已完结","2021-08-11 14:06:00","北京-骑享-直营","PK50001A100000468","马作华18193328219\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了","2021-08-11 14:06:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1658,"已完结","2021-08-11 16:00:00","北京-骑享-直营","PK50001A100000641","魏晓波17626033162\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-11 16:00:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1659,"已完结","2021-08-11 16:03:00","北京-昌平-王桂燕","PK504B00100004266","张建东15998740570\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动","2021-08-11 16:04:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1660,"已完结","2021-08-11 17:44:00","苏州-王文钰","PK504B10100004325","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-11 17:44:00","44%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1661,"已完结","2021-08-11 18:17:00","北京-通州-张楠","PK504B00100004253","郑华阳13453763574\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户准备换工作，不干骑手了","2021-08-11 18:17:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1662,"已完结","2021-08-11 19:09:00","北京-朝阳-尹群召","PK504B00100004045","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-08-11 19:09:00","开通一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1663,"已完结","2021-08-11 20:59:00","北京-骑享-直营","PK504B00100004053","寇士雄13333367584\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家，先不租了","2021-08-11 21:00:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1664,"已完结","2021-08-11 23:00:00","北京-昌平-杨工","MGMCLN750N215I089","刘亚文18510441995\\n","退租","nan","退租","代理商反馈","买摩托了","2021-08-11 23:01:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1665,"已完结","2021-08-11 23:08:00","苏州-兴吴-陈国明","PK504B10100004461","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，开通一下","2021-08-11 23:09:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1666,"已完结","2021-08-12 08:53:00","北京-朝阳-梁先桂","PK50001A100000138","钱增彦15842567856\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-12 08:54:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1667,"已完结","2021-08-12 08:11:00","北京-昌平-刘光辉","UD02030118B4C0041","孟子薇17548900409\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","早上跑一个小时就剩68的电了，以前电量很耐用","2021-08-12 08:15:00","测算里程跑到35%的电，跑了107公里；最近两天没有充满，只充到70%的电，原因是用户把充电器摔了一下，晚上充到70%就停掉了，先让用户去更换充电器，告知下次再弄坏就需要赔付了。告知去更换时，联系我，或用户告知代理商隔离充电器。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】充电电压正常，问题关闭","产品质量","nan","2021-10-08 20:41:00","nan","nan","nan"]
[1668,"已完结","2021-08-12 09:34:00","北京-通州-张楠","MGMCLN750N215N048","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-08-12 09:34:00","解锁，设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1669,"已完结","2021-08-12 09:39:00","北京-昌平-英建涛","PK504B00100004049","刘华领13141093027\\n","用户抱怨","SH_电池外观损坏","换电池【同类】","用户电话反馈","电池充电口打火，充电口损坏了","2021-08-12 09:40:00","安抚用户，下次使用连接线插紧，先去站点更换一块电池，暂未去站点更换","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210824】用户去站点更换时，站点给更换了备用插头，已修好","产品质量","接插件损坏","2021-10-08 20:41:00","nan","nan","nan"]
[1670,"已完结","2021-08-12 09:53:00","北京-朝阳-梁先桂","PK50001A100000381","王振15553271099\\n","返款","FK_返款","nan","代理商反馈"," 北京8月份6040促销活动","2021-08-12 09:54:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1671,"已完结","2021-07-01 08:56:00","北京-海淀-李明桦","MGMCLN750N215N215","王晓民   15617999888              \\n', 'type': 'text'}, {","咨询","BY_续航不足","nan","代理商反馈","代理商要求查询一下电池这几天的收据，跑多远","2021-07-01 08:56:00","建华给他查询了具体续航内容","盛晓佳","nan","nan","【20210926】里程没问题，用户用到20%不敢用了，担心后面没电。","无问题关闭","用户感知过于敏感","2021-09-26 16:43:00","nan","nan","nan"]
[1672,"已完结","2021-08-12 13:43:00","北京-朝阳-梁先桂","PK504B00100004189","贾斌18734563413\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动，返款50","2021-08-12 13:43:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1673,"已完结","2021-08-12 13:45:00","北京-骑享-直营","PK50001A100000186","张晓朋15832948636\\n","返款","FK_返款","nan","代理商反馈","租赁两块6040，返款50","2021-08-12 13:46:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1674,"已完结","2021-08-12 13:49:00","北京-昌平-杨工","PK504B10100004441","竹刚16619753472\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-12 13:50:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1675,"已完结","2021-08-12 15:22:00","北京-朝阳-梁先桂","PK500A20100000787","陈飞18303041549\\n","退租","nan","退租","代理商反馈","电话未接，微信暂未回复","2021-08-12 15:24:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1676,"已完结","2021-08-13 08:18:00","北京-昌平-杨工","PK504B00100004170","王兴富 17810727067","解锁","JS_解锁","nan","代理商反馈","代理商说电池开通使用一下，等两个小时后骑手再续租，现在骑手的朋友在送单需要使用","2021-08-13 08:18:00","开通一天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1677,"已完结","2021-08-13 07:51:00","苏州-兴吴-陈国明","PK504B00100004269","赵伟杭18556700898","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商企业微信群里反馈用户需要退租，用户不干外卖了","2021-08-13 07:51:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1678,"已完结","2021-08-13 07:51:00","苏州-李英海","PK50001A100000710","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","代理商反馈电池插上去没电","2021-08-13 07:51:00","后台看下来电池显示在快充了","盛晓佳","nan","nan","nan","无问题关闭","代理商操作问题","2021-10-08 20:41:00","nan","nan","nan"]
[1679,"已完结","2021-08-13 10:52:00","北京-海淀-姜成久","nan","nan","咨询","BY_电池租赁问题","nan","代理商反馈","代理商询问右安南桥附近是否可以租赁电池","2021-08-13 10:52:00","已告知代理商那边没有租电池的地方","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1680,"已完结","2021-08-13 12:05:00","西安-车行-符猛","PK504B10100003017","程纪周 18700990444","返款","FK_返款","nan","代理商反馈","代理商要求返现60","2021-08-13 12:05:00","部分退款60","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1681,"已完结","2021-08-13 14:02:00","北京-通州-张楠","PK504B10100004415","郝天宇 15712806675","咨询","BY_电池租赁问题","nan","用户微信联系","用户说刚做骑手，工资延迟发，需要先延期到20号，，20号之前会把钱补上","2021-08-13 14:02:00","开通七天租赁期【20210820】七天租期到了，用户断电，但是工资未发，用户请求再开几天租期，发工资了，续租","盛晓佳","nan","nan","【20210821】昨天联系说站长拖欠工资，要求再给续几天，后面发工资了续租，5天再不发工资就退租不要押金了。已给用户再续2天租期。//用户已续租，租期2021-08-12 12:40:49至2021-09-11 12:40:49，无需手动扣除","nan","nan","nan","nan","nan","nan"]
[1682,"已完结","2021-08-13 14:25:00","北京-曹尚君","MGMCLN750N215I094","王红彪 13341007322","nan","nan","换电池【同类】","运维系统","电池贴错标签的，已通知用户更换电池","2021-08-13 14:25:00","更换为MGMCLN750N215I073","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池已返回平台仓，请春艳姐处理', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","流程管控","nan","nan","nan","nan","nan"]
[1683,"已完结","2021-08-13 14:54:00","北京-昌平-王刚","PK504B10100004430","郑楠楠15093808368","退租","TZ_暂未反馈原因","退租","代理商反馈","代理商反馈需要退租","2021-08-13 14:54:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1684,"已完结","2021-08-13 15:02:00","北京-朝阳-梁先桂","PK504B00100004076","程玉强15201507120\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动","2021-08-13 15:02:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1685,"已完结","2021-08-13 19:22:00","北京-昌平-石海平","PK500A20100000763","焦凤才13720085025\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动","2021-08-13 19:22:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1686,"已完结","2021-08-13 16:32:00","北京-通州-李兵兵","MGMCLN750N215N231","吴建熊13520696854","退租","nan","退租","代理商反馈","代理商反馈需要退租","2021-08-13 16:32:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1687,"已完结","2021-08-13 16:52:00","北京-朝阳-梁先桂","PK50001A100000535","赵国伟13938381418\\n","返款","FK_返款","nan","代理商反馈","代理商反馈两组续租需要返款","2021-08-13 16:52:00","部分退款81，双包返利","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1688,"已完结","2021-08-13 10:09:00","北京-海淀-李明桦","MGMCLN750N215N208","柳锦奎13641149473\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商反馈需要退租","2021-08-13 10:09:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1689,"已完结","2021-08-13 17:48:00","北京-顺义-吴小刚","MGMCLN750N215I134","邢玉士17812009357\\n","用户抱怨","BY_产品无法满足需求","nan","用户电话反馈","用户主动来电反馈租的电池只能跑70多公里，根本跑不了120公里","2021-08-13 17:48:00","查询电池里程，反馈技术群","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池压差正常，SOH正常，放电过程无明显异常，无问题关闭","无问题关闭","nan","2021-10-08 20:30:00","nan","nan","nan"]
[1690,"已完结","2021-08-14 09:42:00","北京-通州-柴剑波","UD02030118B4C0008","段世奇16619722313\\n","退租","BY_产品无法满足需求","退租","代理商反馈","代理商反馈需要退租","2021-08-14 09:42:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1691,"已完结","2021-08-14 14:32:00","北京-海淀-李明桦","MGMCLN750N215N005","杨帆 15652575506","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商反馈电池充不上电","2021-08-14 14:32:00","后来电池又正常使用了","盛晓佳","nan","nan","nan","无问题关闭","代理商操作问题","2021-10-08 20:41:00","nan","nan","nan"]
[1692,"已完结","2021-08-14 09:53:00","苏州-兴吴-陈国明","PK504B10100004461","nan","解锁","JS_解锁","nan","代理商反馈","苏州王文钰私聊说电池4461开通一个月，老干用","2021-08-14 09:53:00","开通30天租赁期","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1693,"已完结","2021-08-14 15:37:00","北京-丰台-陈建培","MGMCLN750N215N264","王新刚13784230805","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理商反馈需要退租","2021-08-14 15:37:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1694,"已完结","2021-08-14 10:27:00","北京-昌平-王桂燕","PK504B00100004070","王绍强 17310952273","代理商抱怨","SH_接插件损坏","换电池【同类】","代理商反馈","代理商反馈电池坏了","2021-08-14 10:27:00","电池开关坏了，更换为PK504B10100004360，故障码已打，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210930】故障码MOS损坏和单体温度高","产品质量","MOS损坏","2021-10-08 20:41:00","nan","已返厂","2021-08-30 00:00:00"]
[1695,"已完结","2021-08-14 19:12:00","北京-昌平-刘光辉","PK50001A100000222","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-14 19:12:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1696,"已完结","2021-08-14 19:13:00","北京-骑享-直营","PK50001A100000364","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-14 19:13:00","后台查看电量为4，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1697,"已完结","2021-08-14 19:13:00","北京-骑享-直营","PK500A20100000779","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-14 19:13:00","后台查看电量为0，联系春艳充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1698,"已完结","2021-08-14 19:14:00","西安-车行-符猛","PK500A20100000921","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-14 19:14:00","后台查看电量为0，联系代理商充电","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1699,"已完结","2021-08-14 11:43:00","北京-昌平-王桂燕","PK504B10100004373","赵海飞15830333191\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动","2021-08-14 11:43:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1700,"已完结","2021-08-14 11:48:00","北京-昌平-王桂燕","PK504B00100004199","nan","代理商抱怨","BY_不能充电","换电池【同类】","代理商反馈","代理商反馈充电一会红一会绿，充不满电，","2021-08-14 11:48:00","更换为PK504B10100004373","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】后台数据未发现明显异常，电池未报故障，电池返回平台仓库检修，如依旧无法充电，则返厂","产品质量","未知原因","2021-10-08 20:41:00","nan","已返厂","2021-08-30 00:00:00"]
[1701,"已完结","2021-08-14 16:13:00","北京-骑享-直营","PK50001A100000520","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","用户反应电池充不上电","2021-08-14 16:13:00","后台看了数据是充电环境的原因，让用户换了地方充电就正常了","盛晓佳","nan","nan","nan","无问题关闭","充电柜限制","2021-10-08 20:14:00","nan","nan","nan"]
[1702,"已完结","2021-08-14 19:18:00","北京-海淀-李明桦","PK504B10100004315","李航佳18733205553\\n","退租","nan","退租","代理商反馈","代理商反馈需要退租","2021-08-14 19:18:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1703,"已完结","2021-08-14 11:38:00","北京-朝阳-梁先桂","PK50001A100000125","宋辉 18810035848","代理商抱怨","BY_骑行断电","换电池【同类】","代理商反馈","代理商反馈电池总断电","2021-08-14 11:38:00","更换为PK50001A100000553，故障码已打，已通知春艳","盛晓佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","供应保障","【20210824】接插件过温导致MOS断开，检查接插件是否异常","产品质量","接插件故障","2021-10-08 20:42:00","nan","nan","nan"]
[1704,"已完结","2021-08-14 13:23:00","北京-朝阳-梁先桂","PK504B00100004046","谭山林 13339831997","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","代理商反馈电池有电不走，平常都可以正常使用的，平常可以到0%现在百分之十几用不了了","2021-08-14 13:23:00","容量衰减了，虽然总的soc还比较高，但是压差过大，导致单体soc偏低，然后电池就报警了，用户接受不了就返厂，能接受就让他保持在20%以上使用","盛晓佳","nan","nan","nan","产品质量","一致性差","2021-10-08 20:30:00","nan","nan","nan"]
[1705,"已完结","2021-08-14 09:07:00","北京-通州-李兵兵","PK504B10100003028","贺杰杰13683103081\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-14 09:07:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1706,"已完结","2021-08-14 09:12:00","北京-昌平-石海平","PK500A20100000814","李冰冰13661353876\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-14 09:12:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1707,"已完结","2021-08-14 18:03:00","北京-昌平-石海平","PK504B10100004442","赵国17812107205\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-14 18:03:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1708,"已完结","2021-08-14 18:43:00","北京-朝阳-梁先桂","PK50001A100000299","夏卫东13439226166\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-14 18:43:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1709,"已完结","2021-08-14 18:47:00","北京-通州-李兵兵","PK504B10100003064","王建亭17600319376\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-14 18:47:00","下单用户奖励50","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1710,"已完结","2021-08-15 11:49:00","北京-海淀-李明桦","MGMCLN750N215N006","许风先13241327559\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不做骑手了","2021-08-15 11:50:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1711,"已完结","2021-08-15 14:27:00","苏州-约哈斯-代理站","PK504B10100004384","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-15 14:28:00","查看电量48%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1712,"已完结","2021-08-15 14:52:00","北京-顺义-吴小刚","MGMCLN750N215I134","邢玉士17812009357\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户电话反馈","用户反馈，满电跑80公里左右就没电了","2021-08-15 14:58:00","联系用户，得知用户是在跑单软件上看的里程，告知跑单软件不累计取餐里程，里程偏少很多。同时测算里程13号电量跑到6%，跑了130公里~里程无问题，联系用户告知情况","席志强","nan","nan","nan","无问题关闭","用户无法准确获知里程","2021-10-08 20:41:00","nan","nan","nan"]
[1713,"已完结","2021-08-15 15:46:00","西安-车行-符猛","PK500A20100000904","刘豪欢13299193948\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","半个月前就没电了，充不进去电了，充电器绿灯还闪烁","2021-08-15 15:49:00","6号反馈过充不进去电，联系科易反馈是预充失败需返厂，已标记故障，联系春艳返厂，告知代理商，电池更换为PK500A20100000921","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","预充失败","2021-08-30 10:14:00","nan","nan","nan"]
[1714,"已完结","2021-08-15 16:37:00","北京-骑享-直营","PK504B10100004370","寿学琦15000345605\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","骑行断电","2021-08-15 16:38:00","用户自行按开关重启，电池正常放电","席志强","nan","nan","nan","产品质量","未知原因","2021-10-08 20:41:00","nan","nan","nan"]
[1715,"已完结","2021-08-15 17:11:00","北京-海淀-李明桦","PK504B10100004374","李大为17710280053","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","要用电池不放电，电池开关亮着，柠油门嘀的一声后开关就灭掉了，重新插拔连接线也放不了电","2021-08-15 17:13:00","联系用户重启电池，重新插拔连接线，仍不能放电，后台查看电池正常，总开关3，反馈技术群核实//17：30技术核实电池压差异常，联系用户去更换电池，更换为PK504B10100004314。PK504B10100004374已标记故障，联系春艳返厂//李大为在租3块电池，联系用户说是4092已退，待和代理商确认//李大为在租3块电池，站点买了30多块电池，想年租，价格优惠就不买电池，全租电池了，已把微信推给田姐","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210930】接插件温度高","产品质量","未知原因","2021-10-10 20:41:00","nan","已返厂","2021-08-30 00:00:00"]
[1716,"已完结","2021-08-15 20:25:00","苏州-王文钰","PK504B00100004256","枚文涛18569549453\\n","返款","FK_返款","nan","代理商反馈","开城有礼，永久续租240","2021-08-15 20:25:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1717,"已完结","2021-08-15 20:27:00","北京-通州-张楠","PK504B10100004411","刘禹含18330328681\\n","返款', '退租","TZ_车电不匹配', 'FK_返款","退租","代理商反馈","北京8月份6060促销活动，返款50//用户车子是48的，用不了","2021-08-15 20:27:00","发放奖励//退租金（扣掉返款的50），退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1718,"已完结","2021-08-15 20:49:00","北京-昌平-王少树","PK504B10100004408","韩东波13464816491\\n","咨询","NB_更换电池","换电池【同类】","代理商反馈","没电了，换一块有电了","2021-08-15 20:50:00","更换为PK504B10100004347","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1719,"已完结","2021-08-15 21:13:00","北京-昌平-王少树","PK504B10100004347","韩东波13464816491\\n","咨询","nan","换电池【不同类】","代理商反馈","想更换72的电池~","2021-08-15 21:14:00","退租当前电池，用户再扫码租赁下单72的","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1720,"已完结","2021-08-15 21:13:00","苏州-王文钰","PK504B00100004103","王家凯15666199612\\n","解锁","JS_解锁","nan","代理商反馈","延长到周四  用户周四才有钱续费","2021-08-15 21:14:00","用户17号到期，设置租赁期至下周四19号，告知续租后会扣掉多续的两天租期","席志强","nan","nan","【20210820】用户已续租，租期2021-08-17 13:55:32至2021-09-16 13:55:32，租期已自动扣掉多续的两天，无需操作","nan","nan","nan","nan","nan","nan"]
[1721,"已完结","2021-08-15 22:19:00","北京-通州-张楠","MGMCLN750N215N091","苗有路13331171713\\n","退租","nan","退租","代理商反馈","租了两组，一块就够用了，退掉一组~","2021-08-15 22:21:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1722,"已完结","2021-08-16 10:45:00","北京-昌平-刘光辉","UD02030118B4C0055","武宁15711357726\\n","用户抱怨","SH_充电器损坏","换电池【不同类】","代理商反馈","用户13号刚租赁，充电器有问题，说好今天充电器到货的，但是没到，先更换60的使用，到货后再换回72的","2021-08-16 10:53:00","退租当前电池，退押金和剩余租期租金","席志强","nan","nan","nan","产品质量","充电器功能损坏","2021-10-08 20:42:00","nan","nan","nan"]
[1723,"已完结","2021-08-16 11:11:00","北京-海淀-李明桦","MGMCLN750N215N128","赵晓帅15511419640\\n","咨询","nan","nan","用户微信联系","用户不想给别人用电池，不做骑手了要还电池，想先锁定电池","2021-08-16 11:11:00","操作锁定","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1724,"已完结","2021-08-16 12:21:00","北京-朝阳-梁先桂","MGMCLN750N215N140","nan","咨询","nan","nan","代理商反馈","电池好的坏的？","2021-08-16 12:21:00","使用学琦编写的电池诊断工具，得出电池处于健康状态，可正常租用，告知代理商","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1725,"已完结","2021-08-16 13:49:00","北京-海淀-李明桦","PK504B00100004092","李大为17710280053","退租","nan","nan","用户微信联系","用户反馈4092早已退回代理商处，但是未操作退租","2021-08-16 13:51:00","联系代理商核实电池确实在站点，操作退租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1726,"已完结","2021-08-16 13:53:00","北京-海淀-李明桦","PK500A20100000738","刘浩17610519310\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-16 13:54:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1727,"已完结","2021-08-16 14:02:00","北京-海淀-姜成久","MLSLXN750N215R005","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-16 14:02:00","43%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1728,"已完结","2021-08-16 14:06:00","北京-昌平-王少树","PK504B10100004408","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-16 14:06:00","0%，已联系代理商充电","席志强","nan","nan","【20210817】再次联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1729,"已完结","2021-08-16 15:11:00","北京-朝阳-梁先桂","PK500A20100000910","邱亚军15083458899\\n","退租","nan","退租","代理商反馈","用户租了两组60电池，说是现在单子少，退一组~","2021-08-16 15:12:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1730,"已完结","2021-08-16 15:32:00","北京骑享 圆通工体","PK50001A100000520","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户反馈昨天充一晚上没充进去电，今天中午两点充的也没充进去，三点半看的可以充了","2021-08-16 15:34:00","有多余的充电器，先更换充电器试试//用户反馈没有多的充电器，春艳联系处理了//邮寄过去一个60V10A的充电器，可以正常充电。原来是60V5A的充电器。是充电器的问题，问题关闭。","席志强","nan","nan","nan","产品质量","充电器功能损坏","2021-10-08 20:42:00","nan","nan","nan"]
[1731,"已完结","2021-08-16 16:30:00","北京-昌平-冯朝旭","PK50001A100000252","蒋海光15648237029\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户买摩托了","2021-08-16 16:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1732,"已完结","2021-08-16 16:30:00","北京-昌平-冯朝旭","PK50001A100000681","蒋海光15648237029\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户买摩托了","2021-08-16 16:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1733,"已完结","2021-08-16 17:02:00","北京-丰台-陈建培","MGMCLN750N215N264","魏志勇18333973388\\n","退租","TZ_车电不匹配","退租","代理商反馈","用户车是60的，车电不匹配，60的电池用户车装不进去","2021-08-16 17:03:00","归还电池，退押金，退剩余租期租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1734,"已完结","2021-08-16 17:54:00","北京-昌平-冯朝旭","PK50001A100000562","陈志铅17710871976\\n","返款","FK_返款","nan","代理商反馈","租两组6040，返款81","2021-08-16 17:55:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1735,"已完结","2021-08-16 17:58:00","苏州-王文钰","PK504B10100004495","史文杰13092666337","咨询","nan","远程解决（抱怨类）","用户微信联系","用户小程序显示电量93%，充电器就绿灯了","2021-08-16 17:59:00","后台查看电量100%，实际已充满，安抚用户小程序近期升级优化，后续3.0上线就没有问题了","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1736,"已完结","2021-08-16 18:16:00","北京-昌平-刘光辉","PK50001A100000581","武宁15711357726\\n","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","要更换72的电池","2021-08-16 18:17:00","退租当前电池，租赁72的后，退剩余租期租金","席志强","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-08 20:45:00","nan","nan","nan"]
[1737,"已完结","2021-08-16 19:02:00","北京-海淀-李明桦","PK504B10100004385","蔺红利13633520906\\n","退租","nan","换电池【不同类】","代理商反馈","更换72电池","2021-08-16 19:04:00","退租当前电池，租赁72的后，退剩余租期租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1738,"已完结","2021-08-16 19:07:00","北京-朝阳-梁先桂","PK500A20100000910","岳蕾18204227863\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动，返款50","2021-08-16 19:08:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1739,"已完结","2021-08-16 19:10:00","北京-大兴-楚海涛","PK504B00100004024","刘盼想15233795501\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动，返款50","2021-08-16 19:11:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1740,"已完结","2021-08-16 19:26:00","北京-房山-李猛","MGMCLN750N215N047","杜少雄15035485938\\n","用户抱怨","SH_电池外观损坏","换电池【同类】","代理商反馈","用户说充电孔位置进水了，需要更换电池","2021-08-16 19:26:00","更换为MGMLXN750N2189009","席志强","nan","nan","nan","产品质量","接插件损坏","2021-10-08 20:30:00","nan","nan","nan"]
[1741,"已完结","2021-08-16 19:51:00","北京-昌平-王少树","MGMCLN750N215I131","平楠15028366222\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话不接，未联系上//【20210817】电话未接通","2021-08-16 19:51:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1742,"已完结","2021-08-16 20:22:00","北京-通州-张楠","PK504B10100004411","刘禹含18330328681\\n","返款","FK_返款","nan","运维系统","8月份6060活动，返款50","2021-08-16 20:23:00","部分退款50（15号租赁后退租过，今天又下单租赁了）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1743,"已完结","2021-08-16 21:16:00","北京-通州-柴剑波","MGMCLN750N215N178","杨文全13683619423\\n","用户抱怨","nan","远程解决（抱怨类）","用户电话反馈","电池一直离线，不能充电","2021-08-16 21:16:00","用户上午是正常使用的，中午充电充到现在，后台查看电池离线5小时，离线前电池状态正常，用户拍的视频充电器红灯变绿后红绿灯交替闪，考虑是已经充满电了；考虑可能所在位置信号不好，告知用户离线不影响使用，只是数据传不到后台。问题关闭。","席志强","nan","nan","nan","产品质量","信号差","2021-10-08 20:42:00","nan","nan","nan"]
[1744,"已完结","2021-08-17 08:52:00","北京-昌平-冯朝旭","PK504B00100004164","赵振忠18810433362\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要回老家，不在北京了","2021-08-17 08:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1745,"已完结","2021-08-17 08:57:00","北京-朝阳-梁先桂","PK50001A100000313","原瑞娟13683213651\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家","2021-08-17 08:57:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1746,"已完结","2021-08-17 09:59:00","西安-车行-张展鹏","PK504B10100003010","任红旗15002910439\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","现在在外地，用不着，等回去了用再租","2021-08-17 09:59:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1747,"已完结","2021-08-17 10:10:00","北京-昌平-王少树","PK504B10100004332","鲍永刚13329453663\\n","nan","nan","nan","用户电话反馈","以及操作续租，小程序不显示","2021-08-17 10:11:00","后台查看续租已经成功，让用户退出重进看下，租期更新显示正常","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1748,"已完结","2021-08-17 10:14:00","西安-车行-张展鹏","PK504B10100003008","李建华18792691766\\n","退租","nan","退租","代理商反馈","觉得租金太贵了","2021-08-17 10:15:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1749,"已完结","2021-08-17 10:14:00","西安-车行-张展鹏","PK504B10100003014","李建华18792691766\\n","退租","nan","退租","代理商反馈","觉得租金太贵了","2021-08-17 10:15:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1750,"已完结","2021-08-17 10:17:00","西安-车行-张展鹏","PK504B10100003033","nan","退租","nan","退租","代理商反馈","公司要求回收","2021-08-17 10:20:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1751,"已完结","2021-08-17 10:17:00","西安-车行-张展鹏","PK504B10100003034","张群羊17502982935\\n","退租","nan","退租","代理商反馈","公司要求回收","2021-08-17 10:20:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1752,"已完结","2021-08-17 10:19:00","西安-车行-张展鹏","PK504B10100003011","张东升15029571484\\n","退租","nan","退租","代理商反馈","公司要求回收","2021-08-17 10:20:00","归还电池，无押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1753,"已完结","2021-08-17 11:07:00","北京-通州-柴剑波","MGMCLN750N215N064","王钢13522327085\\n","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","续租后电池不放电","2021-08-16 11:16:00","后台查看电池租期正常，但是是锁定状态，电池离线。尝试手动下发解锁指令，租期指令。后电池在线，解锁。","席志强","nan","nan","nan","产品质量","信号差","2021-10-08 20:09:00","nan","nan","nan"]
[1754,"已完结","2021-08-17 12:18:00","苏州-李英海","PK50001A100000710","nan","解锁","JS_解锁","nan","业务部门","亚昆说是代理商试一下电池性能指标，开到月底","2021-08-17 12:19:00","设置15天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1755,"已完结","2021-08-17 12:36:00","北京-丰台-陈建培","MGMCLN750N215N043","李洪海13930059304\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户反馈电池离线，无法充电。昨天使用完没有充电，电池拿下来了，在家里现在，充电时充电器绿灯，充不进去电~离线：14小时","2021-08-17 12:39:00","让用户尝试：断开充电器和电池，充电器断电。然后充电器接电，充电器再接电池，充电器过一会会变成红灯，进入充电。用户反馈红绿灯跳变后维持绿灯，无法充电。反馈技术群核实//让用户去站点更换电池，更换时换充电器看下是否可以正常充电【20210819】代理商换充电器后仍不能充电，充电器绿灯，标记故障，返厂//更换为MGMCLN750N215N264","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210824】8/16行驶过程中离线，离线后不再恢复，随后无法充电，转至质量追踪表追踪问题","产品质量","未知原因","2021-10-08 20:50:00","nan","已返厂","2021-09-09 00:00:00"]
[1756,"已完结","2021-08-17 13:37:00","北京-骑享-直营","PK500A20100000764","娄振兴15133999807\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家了","2021-08-17 13:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1757,"已完结","2021-08-17 13:37:00","北京-骑享-直营","PK500A20100000735","娄振兴15133999807\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家了","2021-08-17 13:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1758,"已完结","2021-08-17 14:34:00","北京-朝阳-梁先桂","PK504B10100004337","赵子辉15200103169\\n","退租","nan","换电池【不同类】","代理商反馈","不够跑，换72的","2021-08-17 14:34:00","归还电池，退租金。剩余租期租金72电池订单退还。重新下单租赁了MGMCLN750N215N163","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1759,"已完结","2021-08-17 14:52:00","北京-朝阳-梁先桂","PK505B00100004166","安志坤13001468876\\n","用户抱怨","BY_体积大/重量重","换电池【不同类】","代理商反馈","换新车了，60电池放不下，更换72电池","2021-08-17 14:56:00","退租当前电池，用户重新下单租赁MGMCLN750N215I064","席志强","nan","nan","nan","环境限制","用户需求超出产品特性","2021-10-08 20:42:00","nan","nan","nan"]
[1760,"已完结","2021-08-17 15:02:00","北京-昌平-石海平","PK504B10100004355","赵国17812107205\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","老断电，骑十几米就断电，仪表盘不亮，过会自己就又恢复了，14号租赁这几天都是这个情况","2021-08-17 15:03:00","更换为PK504B10100004442，后台查看电池数据无异常。反馈技术群","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210824】电池异常离线，打故障标', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': '  //已标记故障，联系春艳和代理商返厂","产品质量","信号差","2021-10-08 20:42:00","nan","nan","nan"]
[1761,"已完结","2021-08-17 16:17:00","北京-通州-刘玉甫","MGMCLN750N215N129","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","不能充电，充电器绿灯","2021-08-17 16:17:00","后台查看电池为库存电池，锁定状态，手动解锁，设置2天租赁期","席志强","nan","nan","nan","产品质量","锁定后无法充电","2021-09-30 20:40:00","nan","nan","nan"]
[1762,"已完结","2021-08-17 16:25:00","北京-海淀-李明桦","PK504B00100004018","李大为17710280053\\n","退租","nan","nan","用户微信联系","到期了先退掉","2021-08-17 16:26:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1763,"已完结","2021-08-17 16:27:00","北京-海淀-李明桦","PK504B10100004315","李大为17710280053\\n","用户抱怨","BY_骑行断电","换电池【同类】","用户微信联系","反馈骑行断电，仪表盘不亮","2021-08-17 16:27:00","着急用，更换为PK504B00100004018。4315在李大为站点，暂未还到代理商处。【20210822】4315暂未还到站点，已联系催促归还【20120823】4315已归还到站点","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】PK504B10100004315未发现明显缺陷，继续流转观察 【20210930】单体内阻大，骑行断电","产品质量","未知原因","2021-10-08 20:45:00","nan","已返厂","2021-08-30 00:00:00"]
[1764,"已完结","2021-08-17 16:34:00","北京-昌平-杨工","PK50001A100000627","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-17 16:35:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1765,"已完结","2021-08-17 16:37:00","西安-车行-符猛","PK500A20100000907","nan","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-17 16:37:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1766,"已完结","2021-08-17 16:45:00","北京-昌平-冯朝旭","PK504B00100004022","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通一天租期","2021-08-17 16:46:00","设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1767,"已完结","2021-08-17 16:57:00","北京-朝阳-梁先桂","PK50001A100000686","王海龙15901233983\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-08-17 16:57:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1768,"已完结","2021-08-17 16:58:00","北京-朝阳-梁先桂","PK500A20100000799","梅蕾18310149006\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-17 16:59:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1769,"已完结","2021-08-17 17:30:00","北京-丰台-陈建培","MGMCLN750N215N009","张代刚17800216272\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不在北京待了，回老家","2021-08-17 17:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1770,"已完结","2021-08-17 17:53:00","北京-通州-刘玉甫","MGMCLN750N215I113","赵志成18131313884\\n","咨询","nan","nan","代理商反馈","租赁电池拿错电池了~","2021-08-17 17:54:00","更换为MGMCLN750N215N129（实际拿的是5N129，用户把码发过来调换了下）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1771,"已完结","2021-08-17 18:47:00","北京-海淀-李明桦","MGMCLN750N215N001","张春洋17718395497\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户觉得里程不足，只能跑七八十公里","2021-08-17 18:54:00","16号跑到79%的电，跑了22公里；15号跑到30%的电，跑了64公里。已联系用户解释，电量可以放心跑到0%，里程满电跑可以跑100公里左右。","席志强","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-08 20:11:00","nan","nan","nan"]
[1772,"已完结","2021-08-17 19:15:00","北京-骑享-直营","PK504B00100004068","董振南18330019983\\n","返款","FK_返款","nan","代理商反馈","6040+6060，需返款81","2021-08-17 19:16:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1773,"已完结","2021-08-17 20:10:00","北京-海淀-李明桦","PK50001A100000411","彩志刚15241541444\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","外卖行业赚不到钱，想转行","2021-08-17 20:11:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1774,"已完结","2021-08-17 21:16:00","北京-朝阳-尹群召","PK504B00100004045","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下，要求解锁","2021-08-17 21:17:00","设置一天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1775,"已完结","2021-08-17 22:19:00","北京-通州-李兵兵","PK504B10100003066","闫桃桃18706940780\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得跑不远","2021-08-17 22:20:00","更换为PK504B00100004288，3066智锂无数据，已联系科易往过切数据，王飞反馈无法看里程。后续再出租观察下。//4288更换后不放电，尝试下发解锁指令，下发租期指令，电池在线-离线转变，电池管理查看租期一天，考虑是租期未下发，再次下发租期指令，让用户重启电池尝试后，电池租期下发成功，可以正常放电","席志强","nan","nan","nan","平台","电池离线无法收到租期信息","2021-10-08 20:11:00","nan","nan","nan"]
[1776,"已完结","2021-08-17 22:45:00","北京-昌平-王刚","PK504B10100004402","姜晓明17717195053\\n","退租","TZ_友商产品竞争","退租","代理商反馈","别的电池便宜270，还无押金","2021-08-17 22:46:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1777,"已完结","2021-08-18 08:54:00","北京-昌平-杨工","MGMCLN750N215I086","赵志强 13820848166","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商反馈电池用不了需要更换电池","2021-08-18 08:54:00","查询下来用户电池昨天到期了，已告知代理商让用户续租","盛晓佳","nan","nan","nan","无问题关闭","超租期锁定","2021-10-08 20:42:00","nan","nan","nan"]
[1778,"已完结","2021-08-18 10:14:00","北京-通州-李兵兵","UD02030118B4C0053","王遵甫15531970262\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","代理商反馈用户需要退租","2021-08-18 10:14:00","归还电池，退押金","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1779,"已完结","2021-08-18 12:42:00","北京-通州-张楠","PK504B10100004395","李治强18600211041\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动，返款50","2021-08-18 12:43:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1780,"已完结","2021-08-18 12:49:00","北京-海淀-李明桦","MGMCLN750N215N128","赵晓帅15511419640\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干骑手了，用不着电池了","2021-08-18 12:49:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1781,"已完结","2021-08-18 14:07:00","北京-海淀-李明桦","PK504B00100004034","栾杭齐13303301830\\n","用户抱怨","BY_有异响","换电池【同类】","代理商反馈","用户反馈电池使用过程中有滴滴声，电量用到8%会突然断电","2021-08-18 14:08:00","更换为PK504B10100003073，技术核实电池是否有问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】20210817下午15点20以后电池欠压，压差200mV以上SOC还有11%，预判SOH估算误差较大，转至售后问题质量追踪表","产品质量","一致性差","2021-10-08 20:42:00","nan","nan","nan"]
[1782,"已完结","2021-08-18 14:10:00","北京-昌平-王少树","MGMCLN750N215N192","马海涛15833169295\\n","退租","TZ_自购电池","退租","代理商反馈","原来自己有电池，出问题了，现在已经修好，不用租了","2021-08-18 14:10:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1783,"已完结","2021-08-18 14:37:00","苏州-广师傅车行-广兴友","PK504B10100004372","李宗良13404239301\\n","退租","nan","nan","业务部门","逾期订单，核实到电池已归还到美团站点","2021-08-18 14:37:00","试用订单，无押金，后台操作归还","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1784,"已完结","2021-08-18 15:36:00","北京-昌平-王桂燕","PK504B00100004199","nan","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","无法租赁，显示电池被禁用","2021-08-18 15:36:00","后台查询电池被标记故障，表格查询记录无故障历史，智锂物联平台查看电池数据无异常，无故障，改为正常，给用户租用//租用后电池骑一下就断电，后台查看数据，压差异常，先给用户更换电池，更换为PK504B10100004358。这块电池标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-10-08 20:43:00","nan","已返厂","2021-08-30 00:00:00"]
[1785,"已完结","2021-08-18 16:35:00","北京-昌平-刘光辉","MGMCLN750N215N243","闫浩15010140856\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电池跑不远，同样的电池，别人的跑到下午5点还有电，他的就没电了","2021-08-18 16:37:00","更换为UD02030118B4C0055，测算里程：16号，电量跑到35%，跑了65公里，里程没什么问题。","席志强","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-08 20:12:00","nan","nan","nan"]
[1786,"已完结","2021-08-18 17:34:00","北京-昌平-刘光辉","UD02030118B4C0011","高艺豪18513634211\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","离职了，不做骑手了","2021-08-18 17:35:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1787,"已完结","2021-08-18 17:34:00","北京-昌平-石海平","PK500A20100000734","张广华15810814801\\n","退租","TZ_自购电池","退租","代理商反馈","自己买了大电瓶了","2021-08-18 17:35:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1788,"已完结","2021-08-18 19:07:00","北京-昌平-冯朝旭","PK50001A100000098","李世博18135632579\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，返款81","2021-08-18 19:08:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1789,"已完结","2021-08-18 19:09:00","北京-朝阳-张朝华","MGMCLN750N215N277","李宏18510856790\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户之前因为电池离线更换了电池，反馈以前的电池可以跑60多单，新换的电池怎么连40单都跑不到了；之前跑到30%左右的电，跑单软件上跑90多公里","2021-08-18 19:10:00","安抚用户反馈测算里程，12号电量跑到40%，跑了70公里；18号电量跑到15%，跑了93公里。可跑120公里左右，里程没问题。","席志强","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-08 20:13:00","nan","nan","nan"]
[1790,"已完结","2021-08-18 20:02:00","北京-通州-柴剑波","MGMCLN750N215N181","缪银17837627071\\n","退租","TZ_自购电池","退租","代理商反馈","用户觉得租电太贵了，划不来，自己买了锂电池","2021-08-18 20:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1791,"已完结","2021-08-18 20:02:00","北京-通州-柴剑波","MGMCLN750N215N169","缪银17837627071\\n","退租","TZ_自购电池","退租","代理商反馈","用户觉得租电太贵了，划不来，自己买了锂电池","2021-08-18 20:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1792,"已完结","2021-08-18 21:02:00","北京-朝阳-梁先桂","PK500A20100000802","王崇微13520771373\\n","返款","FK_返款","nan","代理商反馈","6040续租两组，返款81","2021-08-18 21:03:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1793,"已完结","2021-08-19 08:36:00","北京-朝阳-赵婷","MGMCLN750N215N154","张顺州16693724329\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","用户操作续租后电池不放电","2021-08-19 08:40:00","后台查看租期已经下发，电池未锁定，放电MOS断开，反馈技术群//8:49恢复可以放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】未发现明显异常","无问题关闭","nan","2021-10-08 20:43:00","nan","nan","nan"]
[1794,"已完结","2021-08-19 08:51:00","北京-骑享-直营","PK50001A100000321","李灏13293050191\\n","返款","FK_返款","nan","代理商反馈","6040续租两组，返款81","2021-08-19 08:52:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1795,"已完结","2021-08-19 10:42:00","北京-骑享-直营","PK500A20100000928","李灏13293050191\\n","返款","FK_返款","nan","用户微信联系","用户一个自然月租赁了3块6040~要求返款","2021-08-19 10:43:00","核实上一个自然月租赁三块电池，联系的春艳，第三块电池优惠40.给用户再返40，操作部分退款40.","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1796,"已完结","2021-08-19 10:52:00","北京-密云-范文杰","MGMCLN750N215N036","关宇18810203873\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户反馈今天电量掉的很快，四个小时就剩60%的电了","2021-08-19 10:53:00","后台查看今天是满电开始跑的，安抚用户反馈核实下，测算里程：17号，电量跑到15%，跑了80公里；19号电量跑到60%，跑了36公里。里程无明显变化，联系用户告知情况。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】SOH正常，电压正常，无问题关闭","无问题关闭","用户过于敏感","2021-10-08 20:45:00","nan","nan","nan"]
[1797,"已完结","2021-08-19 11:26:00","平台仓库","PK50001A100000191","nan","解锁","JS_解锁","nan","业务部门","田姐联系开通7天","2021-08-19 11:26:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1798,"已完结","2021-08-19 11:26:00","平台仓库","PK50001A100000695","nan","解锁","JS_解锁","nan","业务部门","田姐联系开通7天","2021-08-19 11:26:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1799,"已完结","2021-08-19 13:00:00","北京-大兴-楚海涛","PK504B10100004400","王宪强13241669158\\n","用户抱怨","BY_不能充电","换电池【同类】","用户微信联系","用户在充电桩充电，插上充电器绿灯闪烁，充不上电。拔掉重新试了，还是绿灯闪烁，用户说换了好几个充电桩，都是这个情况，充不进去电","2021-08-19 13:02:00","更换为PK504B00100004198，让代理商帮忙试一下充电器是否有问题//代理商使用用户充电器可以正常充电，考虑是用户端充电桩的问题","席志强","nan","nan","nan","环境限制","充电柜限制","2021-10-08 20:13:00","nan","nan","nan"]
[1800,"已完结","2021-08-19 14:02:00","苏州-甯小勇","PK504B10100003137","王仕康19992693109\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不做骑手了","2021-08-19 14:02:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1801,"已完结","2021-08-19 14:58:00","北京-昌平-石海平","PK504B10100003035","赵丽虎15313188685\\n","用户抱怨","BY_续航不足","退租","代理商反馈","电量不够用，说不够他一天跑。","2021-08-19 14:59:00","归还电池，退押金","席志强","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-08 20:13:00","nan","nan","nan"]
[1802,"已完结","2021-08-19 16:11:00","北京-朝阳-尹群召","PK504B00100004045","高岷13841984518\\n","返款","FK_返款","nan","代理商反馈","6060双包，返款100","2021-08-19 16:11:00","部分退款100","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1803,"已完结","2021-08-19 17:17:00","北京-大兴-楚海涛","MGMCLN750N215I008","张云龙18301671442\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-08-19 17:18:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1804,"已完结","2021-08-19 19:19:00","平台仓库","PK504B10100004472","nan","解锁","JS_解锁","nan","业务部门","春艳要用几天","2021-08-19 19:20:00","设置7天租赁期//开通后春艳反馈无法放电，先标记故障","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1805,"已完结","2021-08-19 19:27:00","北京-通州-李兵兵","PK504B10100003066","乔少勇13290609195\\n","返款","FK_返款","nan","运维系统","北京8月份6060促销活动，返款50","2021-08-19 19:27:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1806,"已完结","2021-08-19 19:33:00","北京-昌平-王刚","PK504B10100004338","姚阳飞18835686858\\n","退租","BY_产品无法满足需求","退租","代理商反馈","更换72电池，退租当前租赁电池","2021-08-19 19:34:00","归还电池，退剩余租期租金，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1807,"已完结","2021-08-19 19:42:00","平台仓库","PK504B00100004260","nan","解锁","JS_解锁","nan","业务部门","开通春艳试下是否可以放电","2021-08-19 19:44:00","设置一天租赁期，可以正常放电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1808,"已完结","2021-08-19 19:46:00","北京-房山-李猛","MGMLXN750N2189009","杜少雄15035485938","咨询","BY_有异响","远程解决（抱怨类）","代理商反馈","电池发出滴滴声","2021-08-19 19:47:00","查询后台数据无异常，可以正常充放电。反馈技术群核实确认//核实电池无异常，滴滴声两声是解锁，三声滴滴声是锁定，一直响就是有问题了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210903】软件误判断为锁定，尝试解锁时发出声音","产品质量","软件控制逻辑不完善-误判锁定","nan","nan","nan","nan"]
[1809,"已完结","2021-08-19 19:46:00","北京-昌平-石海平","MGMLXN750N2189029","13730006420赵龙龙\\n","用户抱怨","BY_交互友好性差","远程解决（抱怨类）","代理商反馈","用户用了一上午，电一点也没掉~后台显示现在是100%电量","2021-08-23 14:24:00","告知电池是新电池，要自检，回去满充一次就没有这个问题了","席志强","nan","nan","20210823，小程序显示不掉电，已经使用5到6小时，技术核实是个软件Bug，在尝试修复，不排除再次发生的可能性，联系用户更换电池，更换之后联系陈杰","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 20:45:00","nan","nan","nan"]
[1810,"已完结","2021-08-20 08:35:00","北京-通州-柴剑波","MGMCLN750N215N169","nan","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 08:35:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1811,"已完结","2021-08-20 08:53:00","北京-通州-张楠","PK50001A100000126","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 08:54:00","0%，联系代理商充电","席志强","nan","nan","20210821，电量0%，再次联系代理充电【20210822】0%，联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1812,"已完结","2021-08-20 08:54:00","北京-昌平-刘光辉","PK50001A100000261","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 08:56:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1813,"已完结","2021-08-20 08:58:00","北京-朝阳-梁先桂","PK50001A100000658","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 08:58:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1814,"已完结","2021-08-20 09:00:00","北京-昌平-焦士平","PK504B00100004011","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 09:01:00","12%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1815,"已完结","2021-08-20 09:06:00","平台仓库","PK504B00100004260","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 09:06:00","71%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1816,"已完结","2021-08-20 09:07:00","平台仓库","PK504B00100004270","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 09:07:00","0%，联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1817,"已完结","2021-08-20 09:08:00","苏州-兴吴-陈国明","PK504B10100004461","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-20 09:08:00","4%，联系代理商充电//电池在苏州-王文钰手里，8月14号联系晓佳开通了一个月","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1818,"已完结","2021-08-20 09:37:00","北京-通州-张楠","MGMCLN750N215N065","邱沛赢18514633325\\n","退租', '咨询","nan","退租","代理商反馈","用户反馈自己微信号被封了，电池到期退押金，能不能退到别的地方。后面新注册微信号，再租赁电池。","2021-08-20 09:54:00","可以给用户转到银行卡，但是需要用户证明自己支付过押金。可以看下是否有押金转账记录。//退到工商银行6222030710001590431，归还电池//学琦转账给客服樱桃，樱桃转账给用户","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1819,"已完结","2021-08-20 09:46:00","北京-通州-柴剑波","MGMCLN750N215N085","给郭威15324006458\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要转行，不干骑手了","2021-08-20 09:46:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1820,"已完结","2021-08-20 09:52:00","北京-昌平-王少树","MGMCLN750N215I106","殷利魁15117948937\\n","咨询","nan","nan","用户电话反馈","咨询小程序电流显示为负，是否正常","2021-08-20 09:51:00","告知用户电流为-，表示正在放电，电池状态正常，安抚用户放心使用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1821,"已完结","2021-08-20 12:43:00","苏州-王文钰","PK50001A100000516","李文辉18506107273\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","骑行中断电","2021-08-20 12:44:00","后台查询在租期内，电池未锁定；后台查看单体均衡值异常，反馈技术群，核实硬件短路保护了，需返厂；告知代理商给用户换电池，联系用户换电池，用户正在跑单暂未更换，电池待标记故障；联系春艳返厂；告知科易电池待返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","硬件短路保护","2021-10-08 20:15:00","nan","nan","nan"]
[1822,"已完结","2021-08-20 12:48:00","北京-朝阳-梁先桂","PK504B10100004420","辛文章13717963294\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户电池离线一个小时，用户操作了续租，电池放不了电","2021-08-20 12:49:00","后台查看电池离线，租期未下发；告知需要把电池拿出接收下信号，在线后系统下发租期指令，就可以正常使用了","席志强","nan","nan","nan","产品质量","信号差","2021-10-08 20:15:00","nan","nan","nan"]
[1823,"已完结","2021-08-20 12:51:00","苏州-甯小勇","PK504B10100003137","王仕康19992693109\\n","退租","TZ_用户不再从事该行业","退租","用户微信联系","不跑外卖了","2021-08-20 12:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1824,"已完结","2021-08-20 13:04:00","北京-昌平-杨工","PK504B00100004007","19943626110 王庆州","退租","TZ_自购电池","退租","用户微信联系","自购电池","2021-08-20 13:06:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1825,"已完结","2021-08-20 14:22:00","北京-朝阳-梁先桂","PK504B00100004009","马金磊15031026068","咨询","nan","换电池【同类】","代理商反馈","电池没电，需要换一块","2021-08-20 14:27:00","更换电池，PK504B00100004097","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1826,"已完结","2021-08-20 14:48:00","北京-朝阳-梁先桂","PK50001A100000313","马金磊15031026068","返款","FK_返款","nan","代理商反馈","租俩组6040，需要返款81","2021-08-20 14:48:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1827,"已完结","2021-08-20 14:49:00","北京-海淀-李明桦","PK504B10100004457","张军亮15901333492\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不从事该行业","2021-08-20 14:55:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1828,"已完结","2021-08-20 14:51:00","北京-昌平-石海平","MGMLXN750N2189016","崔进波13511074993\\n","用户抱怨","nan","换电池【同类】","代理商反馈","用户反馈用一天了，小程序电量不掉//【20210822】用户反馈满充后用一天电量仍然不掉，凌晨12点充到早上8点","2021-08-20 14:54:00","MGM   LX  开头的电池，第一次用需要自检一天，做一次满充就好了//反馈技术核实，更换为MGMCLN750N215N137","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","产品","【20210824】后续发生不掉电事件，当前处理人中增加艾特陈杰', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 问题转移至质量追踪。 【20210903】保护板软件问题，导致SOC不下降，后续更新软件解决","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 20:43:00","nan","nan","nan"]
[1829,"已完结","2021-08-20 15:13:00","西安-修车-亓文超","PK500A20100000932","李海瑞13022920948","退租","nan","退租","用户电话反馈","用户需要可以更换电池的租用方式，这个不方便","2021-08-20 15:21:00","归还电池","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1830,"已完结","2021-08-20 16:06:00","北京-通州-柴剑波","MGMCLN750N215N037","樊昌江13253100980\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户受伤了，需要先回家养伤，暂时不跑了","2021-08-20 16:06:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1831,"已完结","2021-08-20 17:18:00","北京-朝阳-梁先桂","MGMCLN750N215H001","张增龙13785699324\\n","退租","nan","退租","代理商反馈","未接电话，暂未反馈原因","2021-08-20 17:20:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1832,"已完结","2021-08-20 17:22:00","北京-大兴-楚海涛","MGMCLN750N215I060","罗海龙18001356198\\n","咨询","nan","nan","用户电话反馈","小程序不显示电量","2021-08-20 17:26:00","客户退出重新进入已显示剩余电量","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1833,"已完结","2021-08-20 17:29:00","北京-海淀-李明桦","PK504B00100004014","高玲玲18710052952","退租","TZ_用户不再从事该行业","退租","代理商反馈","目前不在北京，暂时不需要","2021-08-20 17:32:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1834,"已完结","2021-08-20 17:54:00","北京-房山-李猛","MGMCLN750N215N226","范晓东13326293899\\n","用户抱怨","SH_电池外观损坏","换电池【同类】","代理商反馈","充电口损坏","2021-08-20 17:55:00","更换为MGMLXN750N2189002，5N226通知春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","20210825，电池后台检测数据异常，温度异常，联系用户更换。","产品质量","接插件损坏","2021-10-08 20:50:00","nan","nan","nan"]
[1835,"已完结","2021-08-20 18:49:00","北京-朝阳-张朝华","MGMCLN750N215N089","石杨超15227422670\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家，来了再租","2021-08-20 18:50:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1836,"已完结","2021-08-20 18:49:00","北京-朝阳-梁先桂","PK500A20100000919","张云氆18503201401\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干了，用不着电池了","2021-08-20 18:49:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1837,"已完结","2021-08-20 19:30:00","北京-通州-李兵兵","UD02030118B4C0053","刘春18210961451","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","租赁后电池不放电","2021-08-20 19:34:00","后台查看租期已经下发，未锁定；总开关0；反馈技术群核实处理//19:35后台查看总开关为3，可以放电了","席志强","nan","nan","nan","产品质量","未知原因","2021-10-08 20:30:00","nan","nan","nan"]
[1838,"已完结","2021-08-20 19:37:00","北京-朝阳-梁先桂","PK504B00100004105","白博元17600298984\\n","咨询","nan","nan","用户微信联系","想换一块里程小的，上下班用","2021-08-20 19:39:00","可以租赁6040，帮用户找了附件的站点","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1839,"已完结","2021-07-01 09:37:00","北京-海淀-李明桦","PK504B00100004187","陈占涛   18911289037              \\n', 'type': 'text'}, {","退租","FK_返款","nan","代理商反馈","代理商想退租，暂时没有跟建华沟通好，等建华另外通知才能退","2021-07-01 09:37:00","等建华通知才能退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1840,"已完结","2021-08-20 21:11:00","北京-大兴-楚海涛","MGMCLN750N215I037","吕霄娜18910616009\\n","咨询","nan","nan","用户微信联系","之前答应多送5天的租期，一直没送","2021-08-20 21:11:00","今天晚上到期，给用户多续了5天租期","席志强","nan","nan","20210826，用户反馈赠送租期5天，但是系统并不显示，每次都需要联系客服，需要解决。","nan","nan","nan","nan","nan","nan"]
[1841,"已完结","2021-08-21 09:16:00","北京-昌平-孟红祥","MGMLXN750N218C003","孙红伟(租)18810741920","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户用的时候不放电，仪表盘亮了一下就不亮了(20210822)今天早上打开电源，电池显示没电，电池四个灯都不亮，链接线重新连接三四分钟之后恢复通电","2021-08-21 09:21:00","查看在租期内，未锁定，后台查看无故障，总开关3，后联系用户，让用户尝试插拔连接线，用户表示可以放电。（20210822，反馈技术）","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池指标正常，无问题关闭","无问题关闭","nan","2021-10-08 20:42:00","nan","nan","nan"]
[1842,"已完结","2021-08-21 09:45:00","北京-朝阳-梁先桂","PK50001A100000658","付红葡16619757382","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-21 09:48:00","已发放奖励","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1843,"已完结","2021-08-21 10:41:00","北京-昌平-刘光辉","PK50001A100000095","徐云飞(租)18381999682","咨询","nan","nan","代理商反馈","用户反馈保障金未到期，就需要续交","2021-08-21 10:44:00","保障金时间不够，需要重新续交。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1844,"已完结","2021-08-21 11:48:00","北京-通州-张楠","PK504B00100004073","武素超15075931656\\n","退租","nan","退租","代理商反馈","10月份白牌车就不让跑了，要先换车，换车后再说","2021-08-21 11:49:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1845,"已完结","2021-08-21 12:30:00","北京-通州-柴剑波","MGMCLN750N215N172","曹玉柱13691489244\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不想跑外卖了","2021-08-21 12:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1846,"已完结","2021-08-21 12:36:00","北京-海淀-李明桦","PK504B10100004447","段超君15810255494","用户抱怨","BY_产品无法满足需求","退租","代理商反馈","电池不够跑，","2021-08-21 12:38:00","归还电池，退押金","顾佳","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-08 20:50:00","nan","nan","nan"]
[1847,"已完结","2021-08-21 12:53:00","北京-海淀-李明桦","PK504B10100004318","孙吉贺15734598365","退租","TZ_自购电池","退租","代理商反馈","客户自购电池，品牌：率核。客户朋友租用其他品牌，金箭，模式：租用一年就属于客户自己","2021-08-21 12:54:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1848,"已完结","2021-08-21 14:14:00","北京-骑享-直营","PK500A20100000756","张鑫15300314823","返款","FK_返款","nan","代理商反馈","租俩组6040，需要返款81","2021-08-21 14:16:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1849,"已完结","2021-08-21 14:45:00","北京-朝阳-梁先桂","MGMCLN750N215N120","王文龙(租)18529549988","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","电池续航差","2021-08-21 14:46:00","测算了一下，里程偏少，8月20号，电量跑到6%，跑了81公里。已反馈技术","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】0820电池充电到4.162V，未达到满充电压，SOC修正到100%，导致用户第二天使用时，感觉里程不足，转移到问题追踪列表中持续追踪","产品质量","软件质量问题","2021-10-08 20:45:00","nan","nan","nan"]
[1850,"已完结","2021-08-21 14:48:00","北京-朝阳-梁先桂","MGMCLN750N215I032","王文龙(租)18529549988","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","电池续航差","2021-08-21 14:49:00","测算了一下，里程偏少，8月19号，电量跑到19%，跑了70公里，已反馈技术","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池一致性较好，SOH为99.5%，无明显质量问题，继续投入营运","无问题关闭","用户过于敏感","2021-10-08 20:46:00","nan","nan","nan"]
[1851,"已完结","2021-08-21 15:06:00","北京-通州-张楠","PK504B00100004073","欧辉18576267920","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动，返款50","2021-08-21 15:08:00","发放奖励","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1852,"已完结","2021-07-01 09:37:00","北京-海淀-李明桦","PK504B00100004179","陈占涛   18911289037              \\n', 'type': 'text'}, {","退租","FK_返款","nan","代理商反馈","代理商想退租，暂时没有跟建华沟通好，等建华另外通知才能退","2021-07-01 09:37:00","等建华通知才能退租","盛晓佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1853,"已完结","2021-08-21 15:15:00","北京-顺义-武晋杰","MGMLXN750N2189027","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-21 15:13:00","电量查看14%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1854,"已完结","2021-08-21 15:41:00","北京-海淀-李明桦","PK504B00100004172","周博文(租)15133995389","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","电池骑行断电，电池2%就断电，之前0%还可以骑行，昨晚充电柜充电5小时。","2021-08-21 15:55:00","后台查询到今天早上29%开始骑行，昨天在充电柜充电，可能没有充上电，以往0%也可以骑行，已反馈技术查询。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池SOC差8%左右，电池一致性差，电池一致性差时可能存在显示有电量实际电池已跑空状况发生，转到质量追踪表中继续追踪","产品质量","一致性差","2021-10-08 20:45:00","nan","nan","nan"]
[1855,"已完结","2021-08-21 16:02:00","北京-昌平-石海平","PK500A20100000929","王超15978597350","退租","TZ_用户不再从事该行业","退租","代理商反馈","客户不跑外卖了","2021-08-21 16:05:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1856,"已完结","2021-08-21 19:46:00","北京-海淀-李明桦","MGMCLN750N215N273","樊志龙，13121106602","退租","TZ_更换交通工具","退租","代理商反馈","电动车坏了，用户换摩托车","2021-08-21 19:49:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1857,"已完结","2021-08-21 19:49:00","北京-昌平-王刚","UD02030118B4C0003","何勇华13451799206\\n","退租","TZ_自购电池","退租","代理商反馈","用户准备长期跑单，自购二手锂电池，品牌用户不清楚","2021-08-21 19:51:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1858,"已完结","2021-08-21 21:12:00","北京-昌平-杨工","MGMLXN750N218B003","胡凌冲(租) 13120300682","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","小程序一直显示满电，从早上到晚上9点多100%","2021-08-21 21:12:00","智锂查看不到电量改变，DTU数据查看电池电量有波动，期间16：14至17：42时间段内电量由62.2%至82.8%，电话询问用户，用户表示此期间未充电。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","20210823,小程序还是不显示电量，反馈技术，技术核实是个软件Bug，在尝试修复，不排除再次发生的可能性，联系用户更换电池，更换之后联系陈杰。","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 20:45:00","nan","nan","nan"]
[1859,"已完结","2021-08-22 08:22:00","北京-朝阳-梁先桂","PK50001A100000449","柴娟娟19930849305\\n","返款","FK_返款","nan","代理商反馈","续重两组6040","2021-08-22 08:22:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1860,"已完结","2021-08-22 08:19:00","北京-朝阳-尹群召","PK50001A100000427","nan","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","用户反馈老是骑行断电","2021-08-22 08:31:00","后台查看电池在租期内，未锁定，电池总开关0和3之间跳变，故障代码1024（接插件温度高），联系先更换一根转接线","席志强","nan","nan","nan","产品质量","接插件温度高","2021-10-08 20:50:00","nan","已返厂","2021-11-04 00:00:00"]
[1861,"已完结","2021-08-22 09:13:00","北京-昌平-石海平","MGMCLN750N215N137","蔡永浩18737690449\\n","退租","TZ_友商产品竞争","退租","代理商反馈","手里有两块电池，用不了两块","2021-08-22 09:14:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1862,"已完结","2021-08-22 09:17:00","北京-大兴-楚海涛","PK504B00100004024","刘盼想15233795501\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","以前想送外卖所以租的，现在不送了","2021-08-22 09:18:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1863,"已完结","2021-08-22 09:24:00","北京-通州-李兵兵","PK504B10100003038","马明朝15010881267\\n","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","骑行断电，仪表盘灯不亮，昨天下午也有断电一次//下午3点反馈无法充电，充电器绿灯闪烁进入红灯后又变成绿灯~","2021-08-22 09:33:00","后台查看租期已下发，电池未锁定，电池离线状态。反馈技术核实，电池离线前状态良好.让用户重新插拔连接线，长按电池开关，反馈可以正常放电//让用户稍等几分钟尝试再充，还是不能充，反馈技术核实。告知用户着急用可以先去更换。联系科易王飞核实，电池单体电压异常，需返厂，联系用户叫货拉拉去更换电池，更换为PK504B00100004253","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-10-08 20:18:00","nan","nan","nan"]
[1864,"已完结","2021-08-22 09:32:00","北京-大兴-楚海涛","MGMCLN750N215I024","邵海涛15841272545\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干了，换工作","2021-08-22 09:34:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1865,"已完结","2021-08-22 09:37:00","北京-海淀-李明桦","MGMCLN750N215N107","谢文胜17800294022\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家了","2021-08-22 09:38:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1866,"已完结","2021-08-22 10:25:00","北京-朝阳-梁先桂","PK50001A100000381","王振15553271099\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家，后面要用再租","2021-08-22 10:26:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1867,"已完结","2021-08-22 10:29:00","北京-昌平-王刚","PK504B00100004037","段强强15727326987\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户换车了","2021-08-22 10:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1868,"已完结","2021-08-22 11:21:00","北京-昌平-王桂燕","MGMCLN750N215I018","赵青春15210863175\\n","退租","nan","退租","代理商反馈","电池编码看错，是5I108要退。","2021-08-22 11:21:00","归还电池，退押金//已经联系用户，退回了剩余租期租金，用户重新扫码租赁该电池","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1869,"已完结","2021-08-22 11:22:00","北京-朝阳-梁先桂","PK504B10100004393","安跃武13911633226\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","被辞了，要重新找工作","2021-08-22 11:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1870,"已完结","2021-08-22 12:15:00","北京-顺义-武晋杰","MGMCLN750N215I108","周耀东13671118028\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家","2021-08-22 12:16:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1871,"已完结","2021-08-22 12:56:00","北京-海淀-李明桦","PK504B10100004314","李大为17710280053\\n","退租","nan","退租","代理商反馈","暂未回复退租原因","2021-08-22 12:57:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1872,"已完结","2021-08-22 15:14:00","北京-海淀-李明桦","PK504B10100004445","郭付运13643704669\\n","退租","TZ_充电条件限制","退租","代理商反馈","家里不让充电了，说有人去查了，附近有没有充电桩","2021-08-22 15:15:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1873,"已完结","2021-08-22 15:35:00","北京-朝阳-梁先桂","MGMCLN750N215I020","唐济远15910895086\\n","退租","BY_产品无法满足需求","退租","代理商反馈","不够一天用，用半天回去骑摩托再跑半天，用户抱怨小程序定位不准确，不实时更新，被保安挪了车，就找不到车了。朋友用的是自己买的电池72130的，里程够用，跑不完。","2021-08-22 15:38:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1874,"已完结","2021-08-22 16:53:00","北京-昌平-孟红祥","MGMCLN750N215N096","邵胜13321198354\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","电池不放电了","2021-08-22 16:54:00","用户下午2点操作的续租，后台查看租期已下发，电池未锁定，总开关状态0，反馈技术核实//让用户尝试重插连接线，可以正常放电，推测电池没有检测到负载或者连接线松了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","2021-10-08 20:45:00","nan","nan","nan"]
[1875,"已完结","2021-08-22 17:48:00","北京-昌平-石海平","PK500A20100000845","张可13717677891","退租","TZ_用户不再从事该行业","退租","代理商反馈","找到稳定工作了，不跑外卖了","2021-08-22 17:48:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1876,"已完结","2021-08-22 19:56:00","北京-通州-柴剑波","UD02030118B4C0030","郭旺15128957269\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话已停机","2021-08-22 20:00:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1877,"已完结","2021-08-22 20:00:00","北京-通州-李兵兵","MGMCLN750N215I076","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-22 20:00:00","3%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1878,"已完结","2021-08-22 20:03:00","北京-海淀-姜成久","MLSLXN750N215R005","nan","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-22 20:04:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1879,"已完结","2021-08-22 20:07:00","北京-通州-张楠","PK50001A100000498","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-22 20:07:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1880,"已完结","2021-08-22 21:37:00","苏州-王文钰","PK504B10100003155","朱亚军13382941266\\n","返款","FK_返款","nan","代理商反馈","开城有礼活动用户，永久续租240","2021-08-22 21:37:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1881,"已完结","2021-08-23 08:46:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦18251295716","返款","FK_返款","nan","用户微信联系","开城有礼活动用户，永久续租240","2021-08-23 08:48:00","部分退款60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1882,"已完结","2021-08-23 09:35:00","北京-朝阳-梁先桂","PK50001A100000457","付红葡16619757382","返款","FK_返款","nan","代理商反馈","租俩组6040，需要返款81","2021-08-23 09:40:00","部分返款81//前几天租一组，系统活动详情识别返款50，多返50，联系用户告知情况，让多帮忙宣传宣传电池","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1883,"已完结","2021-08-23 09:46:00","北京-昌平-司永生","PK504B10100004425","吕强(租)18237693956","咨询","nan","nan","用户微信联系","用户咨询小程序显示零安","2021-08-23 09:50:00","重新打开小程序，小程序可能有延迟。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1884,"已完结","2021-08-23 10:09:00","北京-昌平-杨工","PK50001A100000588","张家文(租)17888822978","代理商抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户反馈电池不好用","2021-08-23 10:12:00","更换电池PK50001A100000387","顾佳","nan","nan","nan","无问题关闭","未知原因","2021-10-08 20:19:00","nan","nan","nan"]
[1885,"已完结","2021-08-23 10:15:00","北京-密云-范文杰","PK500A20100000735","范丽林18510666386","返款","FK_返款","nan","代理商反馈","6040双包活动","2021-08-23 10:18:00","6040双包返款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1886,"已完结","2021-08-23 10:20:00","北京-曹尚君","MGMLXN750N218B016","胡建春(租)18235345248","代理商抱怨","BY_充不满电","换电池【同类】","代理商反馈","充一晚上电，骑一会就没有电了，用户比较着急用，要求换一组","2021-08-23 10:30:00","更换电池MGMLXN750N2189022。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210903】电池没问题，需查看是否小绿人充电，是否充电器有问题', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': '///充电桩充电，未反馈充电桩品牌，充电时长大概10小时。","无问题关闭","用户操作问题","2021-10-08 20:19:00","nan","nan","nan"]
[1887,"已完结","2021-08-23 10:30:00","北京-顺义-武晋杰","MGMCLN750N215N032","段晓利15764893306\\n","代理商抱怨","BY_充不满电","换电池【同类】","代理商反馈","在家充电的，电池充满之后跑不了太久，用户感觉电量很虚。","2021-08-23 10:40:00","更换电池MGMLXN750N218C002","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-08 20:20:00","nan","nan","nan"]
[1888,"已完结","2021-08-23 10:37:00","北京-朝阳-尹群召","PK504B00100004045","高岷13841984518","代理商抱怨","BY_续航不足","换电池【同类】","代理商反馈","代理商反馈电池里程不够，用户想更换一组电池","2021-08-23 10:40:00","后台查询电池SOC差了20%以上，一致性有问题，需要更换，代理商无库存，需要电池调拨之后进行更换操作。//更换为PK504B00100004257","顾佳","nan","nan","nan","产品质量","一致性差","2021-10-08 20:21:00","nan","nan","nan"]
[1889,"已完结","2021-08-23 11:00:00","北京-骑享-直营","PK50001A100000305","郝东汉13522959196","返款","FK_返款","nan","nan","6040双包活动","2021-08-23 11:05:00","6040双包返款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1890,"已完结","2021-08-23 11:59:00","平台仓库","PK504B00100004056","nan","解锁","JS_解锁","nan","业务部门","春艳要测试电池，需开通一周","2021-08-23 12:00:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1891,"已完结","2021-08-23 12:03:00","北京-昌平-孟红祥","MGMCLN750N215I046","郝晓磊18131083511\\n","用户抱怨","nan","退租","用户微信联系","用户抱怨小程序不实时更新（行车状态，定位等），电量显示不准确，要退租","2021-08-23 12:04:00","归还电池，退押金（他朋友在用户退租后要租赁电池，先归还未退押金，联系畅哥处理退押金）//押金已退","席志强","nan","nan","nan","平台","信息自动更新不及时","2021-10-08 20:45:00","nan","nan","nan"]
[1892,"已完结","2021-08-23 12:06:00","北京-朝阳-梁先桂","PK504B10100004393","张军亮15901333492\\n","返款","FK_返款","nan","代理商反馈","8月份的活动，租赁两组6060，需返款100","2021-08-23 12:16:00","部分退款100（其中一组电池退租了，已和用户联系，追回50）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1893,"已完结","2021-08-23 12:28:00","北京-昌平-王少树","PK504B10100004347","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通一天","2021-08-23 12:44:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1894,"已完结","2021-08-23 12:43:00","北京-房山-李猛","MGMCLN750N215N026","张方成13439916959\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做外卖了","2021-08-23 12:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1895,"已完结","2021-08-23 12:52:00","北京-昌平-冯朝旭","PK500A20100000837","苏国忠13834890207\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-08-23 12:52:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1896,"已完结","2021-08-23 13:43:00","北京-通州-张楠","PK504B00100004002","马佳豪13071156565\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动","2021-08-23 13:44:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1897,"已完结","2021-08-23 14:22:00","平台仓库","PK504B00100004257","平台仓库","nan","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-23 14:26:00","联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1898,"已完结","2021-08-23 14:27:00","北京-通州-李兵兵","PK504B10100003015","殷红雨15028040965\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用不着了，不做外卖了","2021-08-23 14:27:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1899,"已完结","2021-08-23 14:28:00","北京-昌平-焦士平","PK504B00100004011","站点(25) 宏福苑小区站","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-23 14:30:00","联系代理商充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1900,"已完结","2021-08-23 14:32:00","北京-朝阳-尹群召","PK504B00100004029","高岷13841984518\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","跑的不远，跑三四个小时就没电了，小程序电量显示也不准。","2021-08-23 14:32:00","更换为PK504B00100004084","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池SOC差值20%以上，容易引起客户抱怨，待和科易对接拟定下一步计划，在售后追踪表中追踪该问题，此处问题关闭","产品质量","一致性差","2021-10-08 20:44:00","nan","nan","nan"]
[1901,"已完结","2021-08-23 14:34:00","北京-通州-李兵兵","MGMCLN750N215I076","站点(107)马驹桥西后街站","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-23 14:35:00","联系代理商充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1902,"已完结","2021-08-23 14:58:00","苏州-兴吴-陈国明","PK504B00100004091","付繁星15190329773\\n","用户抱怨","BY_续航不足","换电池【同类】","用户电话反馈","用户说里程不足，只能跑七八十公里，想先换一块","2021-08-23 14:59:00","更换为PK504B10100004498。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210824】电池一致性差，SOC差在10%以上，确实容易引起里程不足抱怨，该电池暂时保持在市场流通，目前电池处于馈电状态，请联系站点充电，否则电池有过放风险', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","产品质量","一致性差","2021-10-08 20:44:00","nan","nan","nan"]
[1903,"已完结","2021-08-23 15:16:00","北京-昌平-杨工","PK50001A100000206","章西15101021727\\n","返款","FK_返款","nan","代理商反馈","北京8月份6040促销活动","2021-08-23 15:16:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1904,"已完结","2021-08-23 15:26:00","北京-昌平-杨工","PK50001A100000588","nan","解锁","JS_解锁","nan","代理商反馈","杨工要用一下","2021-08-23 15:27:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1905,"已完结","2021-08-23 15:30:00","平台仓库","MLSLXN750N215R004","nan","nan","nan","nan","业务部门","电池没有GPS定位了","2021-08-23 15:31:00","标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210903】电池上报数据非常少，无定位","产品质量","信号差","nan","nan","nan","nan"]
[1906,"已完结","2021-08-23 17:30:00","苏州-广师傅车行-广兴友","PK504B10100004477","冯青松19536604589\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户工作调动，不做兼职了","2021-08-23 17:24:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1907,"已完结","2021-08-23 17:50:00","北京-通州-柴剑波","PK504B10100004386","赵壹18348777061\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户摔伤，暂时不能从事本行业","2021-08-23 18:00:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1908,"已完结","2021-08-23 18:15:00","北京-海淀-李明桦","PK504B10100003073","栾杭齐13303301830","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","电池显示离线状态，但是可以正常放电充电。","2021-08-23 18:20:00","可能信号不好，数据传不到后台，电池可以充电放电，正常行驶。20210828更换电池PK504B10100004457","顾佳","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","20210827用户反馈小程序还是不能看到电量，如果无法解决需要更换一个电池。汉升：初步查看是电池SN号上报时有“空白字符”，建议回收电池CAN读取SN查看具体问题，怀疑是保护板SN号写入不正确', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {'text': ' 20210828更换电池PK504B10100004457","产品质量","SN码写错","2021-10-08 20:44:00","nan","nan","nan"]
[1909,"已完结","2021-08-23 19:00:00","北京-昌平-石海平","MGMLXN750N2189029","赵龙龙(租) 13730006420","用户抱怨","nan","换电池【同类】","代理商反馈","小程序显示不掉电，已经使用5到6小时,用户看不了电量，担心没电不能使用","2021-08-23 19:15:00","更换电池MGMLXN750N218G001","顾佳","nan","nan","nan","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 20:44:00","nan","nan","nan"]
[1910,"已完结","2021-08-23 19:30:00","北京-昌平-杨工","MGMLXN750N218B003","胡凌冲(租)13120300682","用户抱怨","nan","换电池【同类】","代理商反馈","小程序显示不掉电，用户看不了电量，担心没电不能使用","2021-08-23 19:34:00","更换电池MGMLXN750N218B004","顾佳","nan","nan","nan","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 20:44:00","nan","nan","nan"]
[1911,"已完结","2021-08-23 20:00:00","苏州-王文钰","PK504B10100003142","王鹏17601420463\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要去外地，暂时不干了。","2021-08-23 20:00:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1912,"已完结","2021-08-24 07:24:00","北京-昌平-杨工","PK50001A100000423","付金龙18301282834\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户说充满电不过电，要求更换","2021-08-24 08:00:00","更换为PK50001A100000588；询问具体断电情况暂未回复。具体断电情况未跟踪到，询问多次未答复。","席志强","nan","nan","【20211008】充满电不过电是啥。。。', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': '  是充满后不放电。","无问题关闭","未知原因","2021-10-08 20:44:00","nan","nan","nan"]
[1913,"已完结","2021-08-24 11:26:00","北京-朝阳-梁先桂","MGMCLN750N215H002","刘超13842482131","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业。","2021-08-24 11:30:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1914,"已完结","2021-08-24 12:10:00","平台仓库","PK50001A100000596","nan","解锁","JS_解锁","nan","业务部门","春艳在试车，要求解锁","2021-08-24 12:11:00","设置3天租赁期。春艳反馈无法放电，后台查看电池未锁定，租期已下发。智锂物联查不到该电池，数据还在科易平台，联系往过切数据。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","使用平台种类太多","2021-10-28 09:58:00","nan","nan","nan"]
[1915,"已完结","2021-08-24 12:10:00","平台仓库","PK50001A100000446","nan","解锁","JS_解锁","nan","业务部门","春艳在试车，要求解锁","2021-08-24 12:11:00","设置3天租赁期。春艳反馈无法放电，后台查看电池离线9小时，租期未下发成功。智锂物联查不到该电池，数据还在科易平台，联系往过切数据。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[1916,"已完结","2021-08-24 12:34:00","苏州-李英海","PK504B10100003135","赵雄17398183881\\n","返款","FK_返款","nan","代理商反馈","开城有礼活动用户享永久续租240","2021-08-24 12:35:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1917,"已完结","2021-08-24 12:50:00","北京-朝阳-梁先桂","MGMCLN750N215H016","高克义13522924161","用户抱怨","BY_续航不足","退租","代理商反馈","用户觉得续航不行，每天早上8电开始跑，跑到下午就需要充电，有时候大概跑20多单，每天晚上在家充电。","2021-08-24 12:52:00","归还电池，退押金，后台数据显示有时候电池电量还有一半用户就回家充电了。","顾佳","nan","nan","nan","无问题关闭","用户无法准确获知里程","2021-10-08 20:46:00","nan","nan","nan"]
[1918,"已完结","2021-08-24 12:52:00","北京-昌平-石海平","MGMCLN750N215N276","许强强15801007409\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未反馈，电话未接，微信未通过","2021-08-24 12:52:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1919,"已完结","2021-08-24 13:25:00","北京-朝阳-梁先桂","PK504B00100004046","谭山林13339831997\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","电量剩余20%骑行断电","2021-08-24 13:25:00","更换电池PK504B00100004094","顾佳","nan","nan","nan","产品质量","一致性差","2021-10-08 20:44:00","nan","nan","nan"]
[1920,"已完结","2021-08-24 13:42:00","西安-车行-魏宁军","PK504B10100003007","常利生17791847432\\n","退租","nan","退租","代理商反馈","西安地区公司要求召回","2021-08-24 13:42:00","归还电池，退还租金，西安地区无押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1921,"已完结","2021-08-24 14:05:00","北京-朝阳-梁先桂","PK500A20100000766","宋辉18810035848","退租","TZ_自购电池","退租","代理商反馈","用户在京东自购电池","2021-08-24 14:07:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1922,"已完结","2021-08-24 14:05:00","北京-朝阳-梁先桂","PK50001A100000553","宋辉18810035848","退租","TZ_自购电池","退租","代理商反馈","用户在京东自购电池","2021-08-24 14:07:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1923,"已完结","2021-08-24 14:39:00","北京-通州-张楠","PK504B10100004396","王东伟19520107605","返款","nan","nan","代理商反馈","新用户首租电池，奖励50元","2021-08-24 14:40:00","发放奖励50元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1924,"已完结","2021-08-24 14:58:00","苏州-约哈斯-代理站","PK504B10100003144","黄亮13812788972","退租","TZ_用户不再从事该行业","退租","代理商反馈","学生返校，不兼职了。","2021-08-24 14:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1925,"已完结","2021-08-24 14:58:00","苏州-约哈斯-代理站","PK504B10100003148","黄亮13812788972","退租","TZ_用户不再从事该行业","退租","代理商反馈","学生返校，不兼职了。","2021-08-24 14:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1926,"已完结","2021-08-24 14:58:00","苏州-约哈斯-代理站","PK504B10100003206","黄亮13812788972","退租","TZ_用户不再从事该行业","退租","代理商反馈","学生返校，不兼职了。","2021-08-24 14:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1927,"已完结","2021-08-24 15:20:00","苏州-约哈斯-代理站","PK504B10100003180","nan","退租","nan","退租","代理商反馈","代理要求退租，后台查看，无用户信息，已经在站点。","2021-08-24 15:22:00","客服系统数据统计和微信均为搜索到该电池，推测之前可能是试用订单。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1928,"已完结","2021-08-24 17:50:00","北京-密云-范文杰","MGMCLN750N215N062","陈明飞13241331314","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑行过程中断电，仪表盘亮，要求换电池。","2021-08-24 17:52:00","更换电池MGMCLN750N215L001，后台查询用户昨晚没有充上电，只有42.8%的电从早上8点到17；58，电量为0。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-10-08 20:44:00","nan","nan","nan"]
[1929,"已完结","2021-08-24 18:05:00","北京-通州-张楠","PK504B10100004412","王江山18310270118","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信未通过","2021-08-24 18:09:00","nan","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1930,"已完结","2021-08-24 18:15:00","北京-朝阳-梁先桂","PK500A20100000767","张宏伟，18500282314","返款","FK_返款","nan","代理商反馈","6040活动双包返款81","2021-08-24 18:16:00","双包活动返款81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1931,"已完结","2021-08-24 19:47:00","北京-海淀-李明桦","PK504B00100004101","陈占涛18911289037","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未接电话，微信未通过。","2021-08-24 19:49:00","nan","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1932,"已完结","2021-08-24 22:04:00","北京-通州-刘玉甫","MGMCLN750N215N131","解广(租) 13029298990","代理商抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈电池跑不远","2021-08-24 22:07:00","总开关2有时为2有时为3，反馈技术","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】电池跑不远和总开关没有关系，用户在抱怨时SOC还有30%，中间有过补电行为，如不补电，当前SOC使用至20%左右，电量足够其一天的额需求，电池一致性无异常，可正常使用","无问题关闭","用户过于敏感","2021-10-08 20:44:00","nan","nan","nan"]
[1933,"已完结","2021-08-24 22:25:00","北京-通州-张楠","PK504B00100004002","马佳豪(租) 13071156565","代理商抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈跑不远","2021-08-24 22:32:00","后台查询无异常，显示7点开始只有47%的电量，判断用户晚上未充上电。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-10-08 20:50:00","nan","nan","nan"]
[1934,"已完结","2021-08-25 09:08:00","北京-海淀-李明桦","PK504B10100004323","李建龙(租)17610503518","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","电池充不了电。","2021-08-25 09:10:00","后台查询无异常，电量为96%，可能是没有连接好","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-10-01 21:00:00","nan","nan","nan"]
[1935,"已完结","2021-08-25 10:30:00","北京-通州-刘玉甫","MGMCLN750N215N294","华生聚13693234739","退租","TZ_友商产品竞争","退租","代理商反馈","有更加便宜的价格只需要280，品牌客户未说。","2021-08-25 10:24:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1936,"已完结","2021-08-25 10:36:00","北京-房山-李猛","MGMLXN750N2189002","范晓东13326293899\\n","nan","SH_电池外观损坏","换电池【同类】","运维系统","技术检测温度异常，不能在使用了。","2021-08-25 10:37:00","更换电池MGMLXN750N2189025，电池温度异常，打故障标识，联系春艳返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","电池返重庆 【20210903】1）更新软件，充电器插着时不休眠，降低MOS烧毁概率 2）后续140套按照新的硬件方案 3）市场存量问题电池10月份开始有步骤替换', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {","产品质量","加热MOS击穿","nan","nan","nan","nan"]
[1937,"已完结","2021-08-25 11:03:00","西安-车行-张展鹏","PK500A20100000752","徐腾(租) 18700195063","nan","nan","nan","代理商反馈","用户退租，租期已到，","2021-08-25 11:06:00","已开租期一天，用户骑回来归还。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1938,"已完结","2021-08-25 11:30:00","北京-曹尚君","MGMLXN750N218C011","站点(147) 辛屯村踏浪站","代理商抱怨","BY_有异响","nan","代理商反馈","电池有异响","2021-08-25 11:36:00","电压开关都很正常，反馈技术，陈杰后台操作了，现在已经正常不响了。","顾佳","nan","nan","nan","产品质量","软件控制逻辑不完善-误判锁定","2021-10-08 20:44:00","nan","nan","nan"]
[1939,"已完结","2021-08-25 12:02:00","北京-大兴-楚海涛","MGMCLN750N215I053","李金翰13935839667\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","一开始续航里程足够使用，最近俩天不够使用，晚上12点充电至早上7；30。用户想换一块试试看。","2021-08-25 12:04:00","更换电池MGMCLN750N215I053，后台查看用户基本电都没有跑完的，可能跟他使用有关","顾佳","nan","nan","nan","无问题关闭","用户无法准确获知里程","2021-10-08 20:31:00","nan","nan","nan"]
[1940,"已完结","2021-08-25 12:31:00","西安-车行-符猛","PK504B10100003017","程纪周(租)18700990444","nan","nan","nan","nan","西安地区电池召回，锁定电池","2021-08-25 12:32:00","无电流，未在使用，召回锁定","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1941,"已完结","2021-08-25 12:41:00","西安-车行-符猛","PK500A20100000903","李明亮(租) 18021062819","nan","nan","nan","nan","西安地区电池召回，锁定电池","2021-08-25 12:41:00","无电流，未在使用，召回锁定","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1942,"已完结","2021-08-25 12:55:00","西安-车行-符猛","PK500A20100000849","李忠福(租) 17782955790","nan","nan","nan","nan","西安地区电池召回，锁定电池","2021-08-25 12:55:00","无信号，无法锁定","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1943,"已完结","2021-08-25 14:30:00","北京-海淀-李明桦","PK50001A100000344","张伟15286915523","返款","FK_返款","nan","代理商反馈","6040电池双包返利81","2021-08-25 13:27:00","双包活动返款81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1944,"已完结","2021-08-25 14:17:00","北京-昌平-石海平","MGMLXN750N2189016","王振15566594188","nan","nan","换电池【同类】","代理商反馈","用户微信未通过，电话未接","2021-08-25 14:17:00","更换电池MGMCLN750N215N276","顾佳","nan","nan","【20210903】', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 什么问题","nan","nan","nan","nan","nan","nan"]
[1945,"已完结","2021-08-25 14:24:00","北京-骑享-直营","MLSLXN750N215R009","马海债18219804999\\n","用户抱怨","BY_续航不足","nan","nan","一开始续航足够使用，最近感觉不够用","2021-08-25 14:26:00","技术查询电池没有问题，联系用户把情况说明。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","20210826用户反馈5R009在家充电10小时，电量满电情况下但是每天还是不够用，之前用60电池，跟现在每天跑单量差不多的情况下，5R009电池还不如之前60的续航时间久。 【20210903】分析用户使用两块电池习惯和数据区别', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {'text': '  【20211008】用户从6040双电套餐更换为7250单电套餐，总里程不变情况下电池续航比之前少","无问题关闭","用户操作问题","2021-10-08 20:49:00","nan","nan","nan"]
[1946,"已完结","2021-08-25 14:47:00","北京-昌平-吴锋","MGMCLN750N215I071","冯文超15510252501","用户抱怨","SH_接插件损坏","换电池【同类】","代理商反馈","电池充电口损坏","2021-08-25 14:50:00","更换电池MGMCLN750N215I080，联系春艳，有空去拉回。\\n","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件损坏","2021-09-30 20:57:00","nan","已返厂","2021-09-09 00:00:00"]
[1947,"已完结","2021-08-25 14:53:00","苏州-王文钰","PK504B10100003142","nan","解锁","JS_解锁","nan","代理商反馈","代理商联系有个老用户凑不够押金，想先试用几天，周一下单租赁","2021-08-25 14:54:00","开通5天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1948,"已完结","2021-08-25 15:02:00","北京-朝阳-梁先桂","PK504B00100004046","王成17301051663","返款","FK_返款","nan","代理商反馈","新用户首租奖励","2021-08-25 15:07:00","新用户奖励50元已发。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1949,"已完结","2021-08-25 15:06:00","西安-车行-符猛","PK500A20100000849","李忠福17782955790","退租","nan","退租","代理商反馈","西安地区公司召回","2021-08-25 15:10:00","归还电池，西安地区退全部租金，无押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1950,"已完结","2021-08-25 15:14:00","北京-昌平-刘光辉","PK50001A100000326","李宁18612513850","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户有前科，入不了职，不需要电池了","2021-08-25 15:22:00","归还电池，代理要求退全部租金，使用了3天，代理说如果要补贴他来承担，退租金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1951,"已完结","2021-08-25 15:15:00","北京-海淀-李明桦","PK504B00100004172","周博文15133995389","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不从事了，回老家了。","2021-08-25 15:28:00","归还电池，系统不显示押金，微信退，联系曹建华退押金500。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1952,"已完结","2021-08-25 15:32:00","北京-朝阳-尹群召","PK504B00100004102","刘晶中13269760683","退租","TZ_自购电池","退租","代理商反馈","自购电池，暂时不需要了。","2021-08-25 15:35:00","归还电池，系统不显示押金，微信退，联系曹建华退押金500。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1953,"已完结","2021-08-25 16:19:00","北京-海淀-李明桦","MGMCLN750N215L005","何权18802262257\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户找到合适的工作，不从事该行业","2021-08-25 16:21:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1954,"已完结","2021-08-25 16:19:00","北京-海淀-李明桦","MGMCLN750N215L006","何权18802262257\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户找到合适的工作，不从事该行业","2021-08-25 16:21:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1955,"已完结","2021-08-25 16:46:00","西安-车行-符猛","PK504B10100003039","高发17629213301\\n","退租","nan","退租","代理商反馈","西安地区公司召回","2021-08-25 16:47:00","归还电池，西安地区退全部租金，无押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1956,"已完结","2021-08-25 16:59:00","西安-车行-符猛","PK500A20100000903","李明亮18021062819\\n","退租","nan","退租","代理商反馈","西安地区公司召回","2021-08-25 16:59:00","归还电池，西安地区退全部租金，无押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1957,"已完结","2021-08-25 17:05:00","北京-朝阳-梁先桂","PK50001A100000381","刘云峰(租)13522889362","咨询","nan","nan","代理商反馈","在小程序商看不到自己的丢失保障金。","2021-08-25 17:06:00","联系用户，微信购买，后台帮他添加。用户想要支付宝购买","顾佳","nan","nan","20210826系统已经操作，购买半年保障金。","nan","nan","nan","nan","nan","nan"]
[1958,"已完结","2021-08-25 18:23:00","北京-通州-李兵兵","MGMCLN750N215N071","韩海辉(租) 18101395540","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑行过程中断电","2021-08-25 18:46:00","跨点在柴剑波处更换MGMCLN750N215N037，系统操作，联系田姐调拨。MGMCLN750N215N071有异常，联系技术查看。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】电池异常离线7天，标记故障后返回平台仓，如依旧离线则返厂', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","产品质量","流量耗尽","2021-10-08 21:11:00","正常","需返仓","nan"]
[1959,"已完结","2021-08-25 18:50:00","北京-海淀-李明桦","PK504B00100004202","睢月旺13274865254","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池不能放电，骑行断电，换3204不能使用，换4315之后骑行500米断电。","2021-08-25 18:54:00","更换电池PK504B10100003024，由于我没有重新下达租期，又更换为PK504B10100004315，4315内阻大，打故障标，联系科易王飞返厂。电池再次更换为PK504B10100004314。用户可以正常使用。","顾佳","nan","nan","nan","产品质量","电池内阻异常","2021-10-08 20:33:00","nan","nan","nan"]
[1960,"已完结","2021-08-25 20:47:00","北京-顺义-吴小刚","MGMCLN750N215N184","15311765109 郑奇","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时 不干了，要回老家。","2021-08-25 20:48:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1961,"已完结","2021-08-26 09:14:00","北京-房山-李猛","MGMCLN750N215N248","李文征18518135486","退租","TZ_自购电池","退租","代理商反馈","自购电池，不需要了。","2021-08-26 09:15:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1962,"已完结","2021-08-26 09:21:00","北京-昌平-孟红祥","MGMCLN750N215N214","李学鹏13520448246","退租","nan","退租","代理商反馈","目前一块i电池够用了，暂时不需要了。","2021-08-26 09:23:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1963,"已完结","2021-08-26 09:36:00","北京-通州-李兵兵","MGMCLN750N215I076","站点(107) 马驹桥西后街站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 09:38:00","联系站点，该站点代理回家了，之后再联系","顾佳","nan","nan","【20210830】昨天联系，今天回来给充电，已再次联系代理商充电","nan","nan","nan","nan","nan","nan"]
[1964,"已完结","2021-08-26 09:45:00","北京-通州-张楠","PK50001A100000498","站点(47) 马驹桥商业街站","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 09:47:00","联系站点充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1965,"已完结","2021-08-26 09:49:00","北京-昌平-刘光辉","PK50001A100000529","站点(78) 吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 09:50:00","后台显示已经在充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1966,"已完结","2021-08-26 09:58:00","北京-骑享-直营","PK50001A100000659","站点(178)河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 09:58:00","联系春艳充电，电量还有3%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1967,"已完结","2021-08-26 10:11:00","北京-大兴-楚海涛","PK504B10100004400","站点(32)楚海涛黄徐路站","解锁","BY_不能放电","nan","代理商反馈","电池不通电","2021-08-26 10:13:00","电池离线状态，未锁定，尝试下达新的租期一天，电池可以使用。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[1968,"已完结","2021-08-26 10:47:00","北京-朝阳-尹群召","PK504B00100004011","站点(15)吕家营站13521286083","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 10:47:00","联系代理充电，电量还有2%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1969,"已完结","2021-08-26 10:55:00","北京-朝阳-尹群召","PK504B00100004045","站点(15)吕家营站","nan","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 10:56:00","联系代理充电，电量还有20%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1970,"已完结","2021-08-26 10:58:00","平台仓库","PK504B00100004270","nan","nan","nan","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 10:59:00","联系春艳充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1971,"已完结","2021-08-26 11:12:00","北京顺义-车行-张瑞涛","PK50001A100000648","李雪连 18640704222","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业","2021-08-26 11:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1972,"已完结","2021-08-26 11:15:00","苏州-王文钰","PK504B10100004495","史文杰13092666337","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业","2021-08-26 11:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1973,"已完结","2021-08-26 11:30:00","北京-朝阳-梁先桂","PK50001A100000686","于勇18005495411","返款","FK_返款","nan","代理商反馈","新用户首租奖励","2021-08-26 11:32:00","新用户首租奖励50，已发放。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1974,"已处理未完结","2021-08-26 12:28:00","北京-骑享-直营","PK50001A100000306","邢耀松(租)15830769878","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-08-26 12:32:00","已跟用户联系，有空会去更换","顾佳","nan","nan","nan","产品质量","未知原因","2021-10-08 20:51:00","nan","已返厂","2021-08-30 00:00:00"]
[1975,"已处理未完结","2021-08-26 12:36:00","北京-朝阳-梁先桂","PK50001A100000141","龚保山(租)15230229152","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-08-26 12:37:00","已跟用户联系，有空会去更换","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-01 20:33:00","nan","nan","nan"]
[1976,"已完结","2021-08-26 12:47:00","北京-骑享-直营","PK50001A100000249","站点(178) 河北村中通","nan","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-26 12:45:00","已跟春艳联系，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1977,"已完结","2021-08-26 13:03:00","北京-顺义-武晋杰","MGMCLN750N215N032","站点(94)天竺镇楼台村","解锁","JS_解锁","nan","代理商反馈","电池锁定","2021-08-26 13:03:00","电池锁定，后台操作解锁。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1978,"已完结","2021-08-26 13:10:00","苏州-约哈斯-代理站","PK504B10100003148","站点(114)约哈斯直营站","nan","nan","nan","业务部门","电池调拨","2021-08-26 13:11:00","电池更改代理商，由苏州约哈斯熊封调拨至苏州袁超。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1979,"已完结","2021-08-26 13:10:00","苏州-约哈斯-代理站","PK504B10100003144","站点(114)约哈斯直营站","nan","nan","nan","业务部门","电池调拨","2021-08-26 13:11:00","电池更改代理商，由苏州约哈斯熊封调拨至苏州袁超。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1980,"已完结","2021-08-26 13:10:00","苏州-约哈斯-代理站","PK504B10100003206","站点(114)约哈斯直营站","nan","nan","nan","业务部门","电池调拨","2021-08-26 13:12:00","电池更改代理商，由苏州约哈斯熊封调拨至苏州袁超。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1981,"已完结","2021-08-26 13:10:00","苏州-约哈斯-代理站","PK504B10100003180","站点(114)约哈斯直营站","nan","nan","nan","业务部门","电池调拨","2021-08-26 13:12:00","电池更改代理商，由苏州约哈斯熊封调拨至苏州袁超。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1982,"已完结","2021-08-26 13:29:00","北京-大兴-楚海涛","MGMLXN750N218G006","魏晋波(租)15035567455","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","小程序总是显示电量100%，看不到电量变化。","2021-08-26 13:31:00","后台显示电池电量一直不下降，联系用户更换电池，反馈陈杰。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","SOC异常","2021-10-08 20:50:00","正常","需返仓","nan"]
[1983,"已完结","2021-08-26 13:40:00","苏州-兴吴-陈国明","PK504B10100003140","李华栋(租) 186386702","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户不从事该行业了。","2021-08-26 13:42:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1984,"已完结","2021-08-26 14:50:00","北京-朝阳-梁先桂","MGMCLN750N215H016","徐汝有15501262955","咨询","nan","nan","用户微信联系","用户说之前因疫情隔离14天，未能使用，联系代理点退租，说好后期使用给他补租期的。现在回来了，资金不足，想要先开租期14天使用，到期再租","2021-08-26 15:14:00","反馈领导，同意开14天租期先给他使用，电池编码MGMCLN750N215H016，用户微信交500押金。///20210909电池没有电了，更换电池MGMCLN750N215N015。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1985,"已完结","2021-08-26 15:15:00","北京-朝阳-梁先桂","PK50001A100000224","任嘉宝，13564330254","返款","FK_返款","nan","代理商反馈","新用户首租奖励","2021-08-26 15:16:00","新用户首租奖励50，已发放。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1986,"已完结","2021-08-26 15:35:00","北京-通州-张楠","PK504B10100004412","王银龙18911915439","返款","FK_返款","nan","代理商反馈","新用户首租奖励","2021-08-26 15:40:00","新用户首租奖励50，已发放。","顾佳","nan","nan","20210826用户咨询，充电器亮绿灯和红灯，技术判断充电器有问题，告知用户更换。","nan","nan","nan","nan","nan","nan"]
[1987,"已完结","2021-08-26 18:00:00","北京-大兴-楚海涛","PK50001A100000412","詹瑞瑞17800119875","用户抱怨","nan","换电池【同类】","代理商反馈","电池没有电了","2021-08-26 18:03:00","更换电池PK50001A100000673，0673由站点(108)楚海涛楚书豪王立庄站调换至32 / 楚海涛黄徐路站，0412由站点32 / 楚海涛黄徐路站调换至由站点(108)楚海涛楚书豪王立庄站，并联系田姐。0412故障报警显示预充失败，总开关从3变1。联系技术查看\\n","顾佳","nan","nan","20210828，0412标记故障，联系春艳，王飞返回科易。","产品质量","预充失败","2021-10-08 20:50:00","nan","nan","2021-11-04 00:00:00"]
[1988,"已完结","2021-08-26 19:13:00","北京-朝阳-张朝华","MGMCLN750N215N060","何光进18696613596","退租","TZ_暂未反馈原因","退租","代理商反馈","nan","2021-08-26 19:13:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1989,"已完结","2021-08-26 19:24:00","北京-昌平-吴锋","MGMCLN750N215I080\\n","冯文超(租)15510252501","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户骑行断电，更换MGMCLN750N215I071，用户反馈是提着电池走出去几百米，就有信号了，回到站点之后装上车就又没有信号了","2021-08-26 20:30:00","5I080电池电压电流波动很大，联系技术查看，先更换为MGMCLN750N215I071，51071更换上之后仍然不通电，反馈技术核查，用户不退，明天会去更换电池。 20210827，吴峰代理联系调拨电池，5N219由柴剑波至吴峰，5I071由吴峰至柴剑波，后春艳为用户系统做更换电池MGMCLN750N215N219。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","20210827，吴峰代理联系调拨电池，5N219由柴剑波至吴峰，5I071标记故障，返厂，后春艳为用户系统做更换电池MGMCLN750N215N219。","产品质量","未知原因","2021-10-08 20:51:00","nan","已返厂","2021-09-09 00:00:00"]
[1990,"已完结","2021-08-26 20:00:00","北京-朝阳-梁先桂","PK504B00100004278","丁磊13663509234","咨询","BY_电池租赁问题","nan","用户微信联系","用户逾期15天续租，会不会扣押金","2021-08-26 21:00:00","联系田姐，可以少扣7天租金，跟客户沟通，明天续租。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1991,"已完结","2021-08-26 20:00:00","北京-朝阳-尹群召","PK504B00100004102","杨胜南(租) 18500057318","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户电话反馈","用户反馈续航不足，不够跑，小绿人充电桩充电。冲12小时","2021-08-26 21:10:00","后台查询电压电流数据正常，用户20210825晚至20210826早7点只有43%的点，小绿人充电桩充电12小时，应该是没有充满电。联系用户更换充电桩或在家充电。建议小绿人下俩单。20210827晚用户使用小绿人充电，显示电流过高，不能充电，用户无法找到其他充电方式，觉得不方便使用，有退租的念头。","顾佳","nan","nan","nan","环境限制","充电柜限制","2021-10-08 20:52:00","nan","nan","nan"]
[1992,"已完结","2021-08-26 22:15:00","北京-曹尚君","MGMLXN750N2189022","胡建春(租) 182353452","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑行过程中突然断电。代理反馈测量电压为73，5分钟或3分钟出现电流","2021-08-26 22:15:00","电池后台显示离线，可以正常充电，联系技术查询，更换电池MGMLXN750N218B018","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","软件控制逻辑不完善-SOC卡滞","2021-09-03 20:00:00","nan","nan","nan"]
[1993,"已完结","2021-08-26 23:19:00","苏州-王文钰","PK504B10100004497","杜正要15262384929","返款","FK_返款","nan","代理商反馈","苏州地区永久续租240","2021-08-26 23:20:00","苏州地区永久续租240，返还60元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1994,"已完结","2021-08-27 08:51:00","北京-昌平-刘光辉","PK50001A100000326","站点(78)吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-27 09:29:00","联系代理充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1995,"已完结","2021-08-27 09:10:00","北京-骑享-直营","PK504B10100004485","18532192993 位飞飞","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要回老家，暂时不需要。","2021-08-27 09:14:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1996,"已完结","2021-08-27 09:36:00","北京-海淀-李明桦","PK504B10100004342","nan","后台故障报警","nan","nan","后台报警","硬件短路保护i，因电流过大导致高压回路的保险烧断，无法继续正常工作","2021-08-27 09:38:00","打故障标识，联系科易王飞返厂，联系代理需要收回检查。联系春艳回收","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","硬件短路保护","2021-10-08 20:35:00","nan","nan","nan"]
[1997,"已完结","2021-08-27 10:07:00","北京-海淀-李明桦","MGMCLN750N215N005","杨帆15652575506","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","用户使用小绿人充电柜，小绿人充电柜 一直断电 插上五分钟就充电结束 ，充不了电。","2021-08-27 10:30:00","联系用户更换充电柜，仍然不能充电，让用户换充电桩，用户反馈充电桩提醒充电器功率大，不能使用，后台查询显示电池正常，充电柜没有电流输出，用户和曹总联系小绿人客服，都反馈是电池充电口问题。告知用户联系小绿人升级等一下再去使用，如果还是不能充电，去站点更换电池。目前用户已经后台申请更换。用户更换电池MGMCLN750N215N273","顾佳","nan","nan","nan","环境限制","充电柜限制","2021-10-08 20:35:00","nan","nan","nan"]
[1998,"已完结","2021-08-27 11:53:00","北京-通州-柴剑波","MGMCLN750N215N019","柴剑波17316098414","退租","TZ_用户不再从事该行业","退租","代理商反馈","暑期工，开学不做了。","2021-08-27 11:57:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[1999,"已完结","2021-08-27 11:53:00","北京-通州-柴剑波","MGMCLN750N215N081","15011381916 张路强","退租","TZ_用户不再从事该行业","退租","代理商反馈","暑期工，开学不做了。","2021-08-27 11:58:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2000,"已完结","2021-08-27 11:53:00","北京-通州-柴剑波","MGMCLN750N215N053","15011381916 张路强","退租","TZ_用户不再从事该行业","退租","代理商反馈","暑期工，开学不做了。","2021-08-27 12:00:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2001,"已完结","2021-08-27 12:23:00","北京-大兴-楚海涛","MGMLXN750N218G002","张续光(租)17700630033","nan","nan","nan","运维系统","陈杰发现MGMLXN750N218G002 这个用户应该是在充电，因为后台程序再更新，soc没有变化（用户可能会疑惑）。","2021-08-27 12:30:00","联系用户，告知情况，soc程序在更新，更新完成就会正常显示。","顾佳","nan","nan","nan","产品质量","软件控制逻辑不完善-SOC卡滞","nan","nan","nan","nan"]
[2002,"已完结","2021-08-27 13:06:00","北京-通州-张楠","PK504B10100004415","郝天宇15712806675 \\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业","2021-08-27 13:07:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2003,"已完结","2021-08-27 15:05:00","北京-昌平-石海平","PK500A20100000929","王京春18157430366","返款","FK_返款","nan","代理商反馈","6040双包返利","2021-08-27 15:06:00","6040双包返利81元。新用户租用时已返50，用户退回50。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2004,"已完结","2021-08-27 15:15:00","北京-海淀-李明桦","PK504B10100004377","刘近成16619911460","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户去外地了，不在从事该行业了","2021-08-27 15:20:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2005,"已完结","2021-08-27 15:24:00","北京-大兴-楚海涛","PK504B00100004198","王宪强13241669158","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","用户使用充电桩（尚亿源），充电时提示功率过大，换了几个依旧如此，无法正常充电。","2021-08-27 16:02:00","充电桩限制，联系用户去更换一个5A的充电器，用户要跑晚高峰，着急用电，想先更换一个电池。","顾佳","nan","nan","nan","无问题关闭","充电桩限制功率","2021-10-28 00:37:00","nan","nan","nan"]
[2006,"已完结","2021-08-27 17:02:00","北京-朝阳-梁先桂","PK50001A100000606","田贵昌18500797378\\n","用户抱怨","BY_续航不足","换电池【同类】","用户电话反馈","电池续航不足，晚上11点在家充电至早10点，到现在17点还有26%用户说大概跑了34公里。","2021-08-27 17:30:00","更换电池PK500A20100000766，代理说装不进去，又跟换为PK50001A100000629，后台查询0606早上10点是99%，17点多还有16%，联系技术查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","采样板取电不均衡","2021-08-27 18:45:00","nan","nan","nan"]
[2007,"已完结","2021-08-27 17:08:00","北京-大兴-楚海涛","MGMLXN750N218G003","李金翰(租)13935839667","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","用户骑行过程中断电，电池突然离线。","2021-08-27 17:30:00","后台数据我看不出什么问题，联系陈杰查看","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20210831】目前用户还在租用，后来怎么处理的', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ，找到根本原因可么？ 【20210903】休眠过程中不响应唤醒请求","产品质量","软件控制逻辑不完善-休眠过程不响应唤醒","2021-09-03 20:00:00","nan","nan","nan"]
[2008,"已处理未完结","2021-08-27 18:07:00","北京-昌平-杨工","PK50001A100000501","张家文(租) 17888822978","后台故障报警","HT_接插件温度过高","nan","后台报警","后台检测接插件温度过高","2021-08-27 18:00:00","联系用户更换接插件。","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-08 20:36:00","nan","nan","nan"]
[2009,"已完结","2021-08-27 18:18:00","北京-海淀-李明桦","PK50001A100000582","15010705407 王微丽","返款","FK_返款","nan","用户微信联系","6040双包返利","2021-08-27 18:19:00","6040双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2010,"已完结","2021-08-27 18:37:00","北京-昌平-王桂燕","MGMCLN750N215I013","15933776906 于鹏","退租","TZ_用户不再从事该行业","退租","代理商反馈","闪送没有单，跑不了了，要换工作，用户反馈电池很好用。","2021-08-27 18:40:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2011,"已完结","2021-08-27 20:10:00","北京-朝阳-梁先桂","MGMCLN750N215N120","18529549988 王文龙","返款","FK_返款","nan","代理商反馈","承诺原价340元/组，同一用户同一时间段下单租两组 598元/双包。","2021-08-27 20:11:00","72双包返利82","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2012,"已完结","2021-08-28 08:32:00","北京-通州-张楠","PK50001A100000619","13520425497 郝伟兵","返款","FK_返款","nan","代理商反馈","续租6040双包返利","2021-08-28 08:33:00","续租6040双包返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2013,"已完结","2021-08-28 08:54:00","北京-通州-张楠","MGMCLN750N215I066","站点(47) 马驹桥商业街站","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-28 08:55:00","联系代理充电，电量还有6%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2014,"已完结","2021-08-28 08:57:00","北京-通州-张楠","MGMCLN750N215N081","站点(47) 马驹桥商业街站","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-28 08:55:00","联系代理充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2015,"已完结","2021-08-28 09:11:00","苏州-王文钰","PK504B10100004495","18753538647 郭天","返款","FK_返款","nan","代理商反馈","新用户首租，返利","2021-08-28 09:12:00","新用户首租返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2016,"已完结","2021-08-28 09:18:00","北京-昌平-刘光辉","PK50001A100000581","站点(78)吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-28 09:19:00","联系代理充电，还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2017,"已处理未完结","2021-08-28 09:40:00","北京-朝阳-尹群召","PK50001A100000327","仪洪青(租)13693195391","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高，用户反馈20210827晚出现过骑行断电情况","2021-08-28 09:41:00","已经联系用户尽快更换。","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-08 20:52:00","nan","nan","nan"]
[2018,"已处理未完结","2021-08-28 10:11:00","北京-海淀-李明桦","MGMCLN750N215N256","18911906681 张晓立","用户抱怨","BY_不能放电","换电池【同类】","用户电话反馈","8月25号租用，8月27号晚装上车，电池不通电。","2021-08-28 10:18:00","调拨电池情况：5N032由武晋杰天竺镇楼台村站点调拨至明桦向东小学站，5N256由明桦向东小学站调拨至武晋杰天竺镇楼台村站，联系田姐。更换电池MGMCLN750N215N032，原电池5N256后台查看电压压差异常，打故障标识，联系春艳。","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210831】电池返厂，需格林美跟进处理","产品质量","采样异常","2021-10-01 20:51:00","nan","已返厂","2021-09-09 00:00:00"]
[2019,"已完结","2021-08-28 11:08:00","北京-通州-张楠","PK50001A100000602","吴斌13911822473","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业了。","2021-08-28 11:10:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2020,"已完结","2021-08-28 12:30:00","北京-房山-李猛","MGMLXN750N218C010","王炯13939461381","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户反馈昨天可以正常使用，今天突然电池温度很高，并且断电。","2021-08-28 12:35:00","更换电池MGMCLN750N215N026，打故障标识，联系春艳返厂。","顾佳","nan","nan","nan","产品质量","加热MOS击穿","2021-10-08 20:44:00","nan","nan","nan"]
[2021,"已完结","2021-08-28 12:35:00","北京-昌平-王桂燕","MGMLXN750N2189026","18910380930 邵月辉","退租","BY_骑行断电","退租","代理商反馈","用户今天租用电池，行驶过程中刹车断电。用户不想使用了，想要退租金，退押金，保障金。","2021-08-28 14:31:00","技术反馈车功率过大了，超出了我们的电池允许范围，用户20210828刚刚租用，不愿意不退租金，反馈学琦，同意退租金340，归还电池，退押金。保障金不退。","顾佳","nan","nan","nan","产品质量","未知原因","2021-10-28 00:35:00","nan","已返厂","2021-10-28 00:00:00"]
[2022,"已完结","2021-08-28 13:54:00","顺义-黄群保","MGMCLN750N215N170","王文歧15810299124","退租","BY_产品无法满足需求","退租","代理商反馈","联系用户，用户表示电池不够用，一天跑五六十单，一天大概跑140公里，感觉电池不够用。","2021-08-28 14:01:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2023,"已完结","2021-08-28 14:04:00","苏州-王文钰","PK504B10100004436","张雯雯15565825871\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","联系不上用户，暂时无法接通，微信也未通过","2021-08-28 14:06:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2024,"已处理未完结","2021-08-28 15:16:00","北京-朝阳-梁先桂","PK500A20100000927","王崇微(租) 13520771373","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","联系用户，用户反馈电池间隔性离线，不能显示电量，但是可以正常放电，想要更换电池","2021-08-28 15:25:00","更换电池PK500A20100000919，0927间隔性离线，没法看到电量显示情况。联系技术查看，新更换的0919也出现同样现象。0927打故障标识联系春艳回收","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","【20210831】电池数据在28/29无信号，30号开始信号恢复正常，多块电池发生该现象，怀疑期间科易在切换电池信号，待科易反馈核实","平台","异常离线","2021-10-08 20:52:00","nan","nan","nan"]
[2025,"已处理未完结","2021-08-28 15:46:00","北京-朝阳-梁先桂","PK50001A100000307","常亚雷(租) 15733444345","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","联系用户，用户反馈电池间隔性离线，可以正常放电。","2021-08-28 15:30:00","联系用户，用户表示暂时不影响使用，暂不更换。","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","互联网","这块电池科易8-28号转数据后未上公司平台，需硬件处理 【20210831】30号开始数据信号上传平台，目前看数据正常","无问题关闭","nan","2021-10-08 20:44:00","nan","nan","nan"]
[2026,"已完结","2021-08-28 16:01:00","北京-通州-张楠","PK504B00100004108","王云15010041877","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业了。","2021-08-28 16:03:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2027,"已完结","2021-08-28 17:52:00","北京-海淀-李明桦","PK504B00100004020","于江辉18513820197","退租","TZ_暂未反馈原因","退租","代理商反馈","用户说自己不姓于，不是本人，未反馈。","2021-08-28 17:55:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2028,"已完结","2021-08-28 17:54:00","北京-海淀-李明桦","PK504B00100004018","李大为17710280053","退租","nan","退租","代理商反馈","用户想年租，要2000元，嫌贵","2021-08-28 17:56:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2029,"已完结","2021-08-28 18:26:00","北京-骑享-直营","PK50001A100000345","18739390456 陈姣茹","返款","FK_返款","nan","业务部门","用户6040双包返利","2021-08-29 18:28:00","双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2030,"已完结","2021-08-28 18:57:00","北京-车行-张彦臣","PK504B10100003008\\n","13522370918 郭泽","返款","FK_返款","nan","代理商反馈","新用户首租奖励50","2021-08-28 18:58:00","新用户首租奖励，返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2031,"已处理未完结","2021-08-28 19:37:00","北京-大兴-楚海涛","MGMCLN750N215I005","18224807997 邓安芳","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑行过程中断电，一会又有电了。","2021-08-28 19:41:00","更换电池MGMLXN750N218C005，MGMCLN750N215I005需要联系技术。技术反馈检查下品字头放电口是不是松动或退针，联系代理商检查。","顾佳","nan","nan","nan","产品质量","接插件损坏","2021-10-08 20:30:00","nan","nan","nan"]
[2032,"已完结","2021-08-28 20:00:00","北京-丰台-陈建培","MGMCLN750N215N166","13610616700 刘奇\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","用户关机。","2021-08-28 20:01:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2033,"已完结","2021-08-28 21:00:00","苏州-王文钰","PK504B00100004103","15666199612 王家凯","退租","TZ_自购电池","退租","代理商反馈","用户自购电池。","2021-08-28 21:01:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2034,"已完结","2021-08-29 08:51:00","北京-朝阳-梁先桂","PK504B00100004278","丁磊13663509234\\n","咨询","nan","nan","用户微信联系","8月12到期，但是用户回老家了，27号回来后操作得续租，但是逾期的几天租期都扣掉了，用户想往后延一周的租期","2021-08-29 08:56:00","往后延7天租期。但是小程序和系统租期仍为20日续费，实际租期并未延长7天，只是可以多使用7天。","席志强","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","nan","平台","无租期暂停功能","nan","nan","nan","nan"]
[2035,"已完结","2021-08-29 09:17:00","北京-顺义-武晋杰","MGMLXN750N218B001","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，要求解锁","2021-08-29 09:18:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2036,"已完结","2021-08-29 09:38:00","北京-通州-张楠","PK50001A100000643","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-29 09:39:00","电量0%，联系代理商充电//联系多次一直未充","席志强","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","nan","nan","nan","nan","nan","nan","nan"]
[2037,"已完结","2021-08-29 09:51:00","北京-顺义-梁雪耀","MGMCLN750N215I112","李强13520284822\\n","用户抱怨","BY_不能放电","退租","代理商反馈","租赁后电池无法放电，也不能充电","2021-08-29 09:58:00","后台查看租期已经下发，电池未锁定，充放电MOS断开，反馈技术核实处理//用户觉得麻烦，不租了。退租金，押金，丢失保障金（田姐退回）。联系春艳带回。标记故障","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-10-08 20:43:00","nan","nan","nan"]
[2038,"已处理未完结","2021-08-29 09:46:00","北京-海淀-李明桦","PK50001A100000303","潘晨晨13671324134\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户续租了两个月，昨天续租完可以正常使用，今天要用又断电了，又操作续租了一个月，现在还是不能放电~","2021-08-29 09:58:00","后台查看租期已下发，查不到电池数据。反馈技术核实，联系用户，用户已经忙着送货了，电池放站点了。告知用户后续可以去站点试装上重启电池看是否可以放电，不能放电更换电池//站点的人，联系电池插上，仪表盘亮，一给油就断掉或者不给油，等2秒左右，仪表盘灭。//让用户打货拉拉去更换电池，费用报销。更换为PK50001A100000411","席志强","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210829】8月29日 10:33之后再无数据","产品质量","未知原因","2021-10-08 20:51:00","nan","已返厂","2021-11-04 00:00:00"]
[2039,"已处理未完结","2021-08-29 10:24:00","北京-顺义-武晋杰","MGMLXN750N218C002","段晓利15764893306\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","不放电，仪表盘不亮","2021-08-29 10:40:00","后台查看租期下发，电池在线，未锁定，总开关3，反馈技术核实//保护板有问题，联系用户去退租，标记故障，返厂//更换为MGMCLN750N215I108","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-10-01 20:43:00","nan","已返仓","nan"]
[2040,"已完结","2021-08-29 10:53:00","北京-昌平-王少树","MGMCLN750N215I082","黄银18210320818\\n","用户抱怨","BY_充不满电","换电池【同类】","用户微信联系","反馈充电充到79%就停掉了//14：50反馈在小绿人充电柜无法充电","2021-08-29 10:53:00","用户反馈是在小绿人充电柜充的，一次充11个小时左右，只能充到76%左右；已联系用户告知是因为小绿人充电最多一次充10个小时，无法充满，有些能充满是因为初始电量高 ，到时间只可以重下一单充电//后台查看总开关2，反馈技术核实//更换电池为MGMCLN750N215N066","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210830】8月29日13:37左右充电，电池闭合MOS之后小绿人不输出电流","环境限制","充电桩限制充电时长","2021-10-08 20:43:00","nan","nan","nan"]
[2041,"已完结","2021-08-29 11:04:00","北京-昌平-杨工","PK504B00100004075","徐会16619755018\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事，下个月再租","2021-08-29 11:05:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2042,"已完结","2021-08-29 12:30:00","北京-顺义-武晋杰","MGMCLN750N215I108","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用","2021-08-29 12:30:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2043,"已完结","2021-08-29 13:16:00","苏州-约哈斯-代理站","PK504B10100003175","姚成俊18112572219\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","户反馈12点40分钟左右骑行断电，仪表盘亮着，但是不走","2021-08-29 13:16:00","后台查看在租赁期，总开关3，无异常，反馈技术核实//电池可以正常充电，技术查看后台查看无故障","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","无问题关闭","用户车辆问题","2021-08-29 22:30:00","nan","nan","nan"]
[2044,"已处理未完结","2021-08-29 13:31:00","北京-朝阳-梁先桂","PK500A20100000916","张春旭18235745987\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","电池离线2天，看不了电量","2021-08-29 13:41:00","联系用户，用户表示可以正常使用，只是看不了电量，用户晚上是连车一起充电的。告知晚上把电池拿下来充电，接收下信号，观察是否在线。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210829】8月27日 11:21之后再无数据","产品质量","信号差","2021-10-08 20:44:00","nan","nan","nan"]
[2045,"已完结","2021-08-29 13:51:00","北京-大兴-楚海涛","MGMCLN750N215I045","金春福18345318667\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家有事","2021-08-29 13:51:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2046,"已完结","2021-08-29 14:06:00","北京-大兴-楚海涛","MGMLXN750N218G006","魏晋波15035567455\\n","用户抱怨","nan","换电池【同类】","代理商反馈","使用电池，电量不掉","2021-08-29 14:07:00","反馈陈杰，核实后续可能会断电，影响使用。需给用户更换电池，这块电池带回处理。//代理商处无库存电池，联系用户找附近站点是否有72库存电池更换。更换为MGMCLN750N215I099。","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","产品","nan","产品质量","软件控制逻辑不完善-SOC卡滞","2021-10-08 22:30:00","nan","nan","nan"]
[2047,"已完结","2021-08-29 16:19:00","北京-骑享-直营","PK50001A100000694","贾冬雷15030072585\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家","2021-08-29 16:20:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2048,"已完结","2021-08-29 16:19:00","北京-骑享-直营","PK50001A100000409","贾冬雷15030072585\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家","2021-08-29 16:20:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2049,"已完结","2021-08-29 16:25:00","北京-骑享-直营","PK50001A100000306","邢耀松15830769878\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，回老家","2021-08-29 16:25:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2050,"已完结","2021-08-29 16:25:00","北京-骑享-直营","PK50001A100000697","邢耀松15830769878\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，回老家","2021-08-29 16:25:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2051,"已完结","2021-08-29 18:52:00","北京-朝阳-张朝华","MGMCLN750N215N295","牛金山18003724801\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接通，暂未反馈原因","2021-08-29 18:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2052,"已完结","2021-08-29 19:01:00","北京-海淀-李明桦","MGMCLN750N215I014","严红双17316141850\\n","退租","TZ_更换交通工具","退租","代理商反馈","电动车车牌限制临期不用了，自己有摩托车，用摩托车了","2021-08-29 19:02:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2053,"已完结","2021-08-29 20:34:00","北京-顺义-武晋杰","MGMCLN750N215L008","李山18745757453\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","反馈跑不远","2021-08-29 20:35:00","后台查看用户使用情况，发现用户电量用到一半就不用了，29号电量跑到42%，跑了82公里。里程无问题，已告知代理商，用户电话已停机。","席志强","nan","nan","nan","无问题关闭","一致性差', '用户过于敏感","2021-08-29 22:30:00","nan","nan","nan"]
[2054,"已处理未完结","2021-08-30 09:14:00","nan","MGMGXL430S216J004","杨春艳","用户抱怨","BY_骑行断电","nan","用户微信联系","骑行断电，走走停停","2021-08-30 09:17:00","重新下发租期，后台查看总开关3-1跳变，反馈学琦核实差过大，欠压保护了~","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】该电池动内阻较大，动态压差大，返厂处理","产品质量","电池内阻异常","2021-10-08 20:44:00","nan","nan","nan"]
[2055,"已完结","2021-08-30 09:28:00","北京-通州-柴剑波","MGMCLN750N215N084","乐先明13718652086\\n","退租","TZ_更换交通工具","退租","代理商反馈","跑外卖是兼职做的，现在时间不多，电动车不是新国标的需要更换，换车后再说","2021-08-30 09:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2056,"已完结","2021-08-30 09:32:00","北京-海淀-姜成久","MLSLXN750N215R004","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-30 09:32:00","后台查看电量20%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2057,"已处理未完结","2021-08-30 09:54:00","北京-朝阳-尹群召","PK50001A100000427","nan","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","年租用户，代理商反馈更换转接线后仍然发热且骑行断电，停一会温度降下来后可以正常使用","2021-08-30 09:55:00","后台报警接插件温度过高，告知需更换电池，这块电池更换后标记故障，联系春艳返厂//更换为PK50001A100000419（开365天租期）","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件过温","2021-10-08 20:44:00","nan","nan","nan"]
[2058,"已完结","2021-08-30 09:59:00","北京-昌平-王少树","PK504B10100004369","刘素芳18611973575","退租","BY_产品无法满足需求","换电池【不同类】","代理商反馈","想换72的电池","2021-08-30 10:00:00","退租当前电池，用户下单72的后，退剩余租期租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2059,"已完结","2021-08-30 10:07:00","北京-通州-张楠","MGMCLN750N215N070","高建龙17319121884\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈跑不远，之前早上8点跑到下午2点，还能剩70%左右的电，电压剩76V（仪表盘）左右；昨天跑到10点就剩60%的电，电压79V，再跑一会就40%的电了，掉电特别快。之前观察仪表盘电压都很准。","2021-08-30 10:07:00","更换为MGMCLN750N215N091，测算里程 21号电量跑到55%，跑了64公里；29号，中间充过一次电（用到43%充到80%后又用到30%），跑了162公里~里程无问题，用户使用电量剩余较多。已告知代理商和用户。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户无法准确获知里程","2021-08-30 21:47:00","nan","nan","nan"]
[2060,"已完结","2021-08-30 10:18:00","北京-朝阳-梁先桂","PK50001A100000624","解礼想18101818962\\n","返款', '咨询","FK_返款', 'ZX_丢失保障金","nan","代理商反馈","小程序显示丢失保障金还有30天，但操作续租提示要交//续租两组6040，需返款81","2021-08-30 10:18:00","后台查询丢失保障金2021-09-29 19:36:30到期，现在续租不够下一个租期了，需要交的，联系用户说明//部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2061,"已完结","2021-08-30 10:41:00","北京-通州-张楠","MGMCLN750N215N081","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","库存电池，代理商反馈充不进去电，插排直充，插上充电器红绿灯交替闪","2021-08-30 10:56:00","后台查看租期已下发，电池未锁定，总开关2变0，反馈技术核实//技术看了电池是处于低功耗状态，没检测到负载~联系代理商把电池放车上试一下是否可以放电//【20210831】代理商表示更换充电器后仍无法充电，也无法放电，联系春艳拉回库房处理","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210905】春艳反馈充电正常","无问题关闭","用户操作问题","2021-10-08 20:51:00","nan","完成维修","nan"]
[2062,"已处理未完结","2021-08-30 10:41:00","北京-通州-张楠","MGMCLN750N215N053","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","库存电池，代理商反馈充不进去电，插排直充，插上充电器亮绿灯","2021-08-30 10:56:00","后台查看租期已下发，电池未锁定，总开关0变2，反馈技术核实//技术看了电池是处于低功耗状态，没检测到负载~联系代理商把电池放车上试一下是否可以放电//【20210831】代理商表示更换充电器后仍无法充电，也无法放电，联系春艳拉回库房处理","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210905】春艳反馈充电正常","无问题关闭","用户操作问题","2021-10-08 20:51:00","nan","完成维修","nan"]
[2063,"已完结","2021-08-30 12:00:00","北京-朝阳-梁先桂","MGMCLN750N215N108","郭清江18500650279\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈今天跑的里程不足，之前没有这个问题，今天跑单软件上40多公里，电量就38%了","2021-08-30 12:14:00","后台查看用户昨天晚上只充了一个小时电，一点半之后没在充了。联系用户告知情况，了解到是家里飞线插板充的，用户说可能被人拔掉了。","席志强","nan","nan","nan","无问题关闭","nan","2021-08-30 21:49:00","nan","nan","nan"]
[2064,"已完结","2021-08-30 13:51:00","苏州-王文钰","PK504B10100004325","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-30 13:53:00","76%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2065,"已完结","2021-08-30 13:55:00","北京-海淀-李明桦","PK504B10100004380","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-30 13:55:00","1%，联系代理商充电//【20210831】后台查看电池回到仓库了，联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2066,"已完结","2021-08-30 14:09:00","平台仓库","PK504B10100004399","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-30 14:09:00","0%，联系代理商充电//【20210831】后台查看电池回到仓库了，联系春艳充电（20210902）再联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2067,"已完结","2021-08-30 14:09:00","北京-通州-李兵兵","MGMCLN750N215N007","肖泽泽18835951252\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","跑一个月外卖试试，觉得不行，要改行，不做了","2021-08-30 14:09:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2068,"已完结","2021-08-30 14:25:00","苏州-甯小勇","PK504B10100003120","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一个月周转","2021-08-30 14:27:00","设置30天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2069,"已完结","2021-08-30 14:48:00","北京-朝阳-梁先桂","PK504B00100004090","宋银超18513024519\\n","用户抱怨","nan","nan","用户电话反馈","没有到期电池就给锁定了，之前答应的送租期也不送","2021-08-30 14:49:00","后台查看已超租期，用户情绪激动，抱怨之前有好几次租期内锁定电池，答应送的租期也不送，已安抚用户，给用户延3天租期。用户表示后续会操作续租。","席志强","nan","nan","nan","平台","租期内锁定","2021-10-08 20:52:00","nan","nan","nan"]
[2070,"已完结","2021-08-30 14:23:00","平台仓库","MGMCLN750N215I005","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","春艳反馈无法充电","2021-08-30 14:33:00","后台查看电池在租期内，未锁定，总开关0；手动重新下发租期，再次尝试充电，反馈可以充了。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】电池在客户手中可以正常充电，未发现明显异常","无问题关闭","用户操作问题","2021-10-08 20:51:00","nan","nan","nan"]
[2071,"已完结","2021-08-30 14:54:00","北京-顺义-梁雪耀","MGMCLN750N215I128","屈文秀18640112452\\n","咨询","nan","nan","用户电话反馈","咨询有没有更大的电池","2021-08-30 14:57:00","回复暂时没有，后续推出联系用户","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2072,"已处理未完结","2021-08-30 15:28:00","北京-昌平-吴锋","MGMCLN750N215N219","冯文超15510252501\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","里程不足，感觉才能跑70公里","2021-08-30 15:29:00","测算里程，8.29跑到15%的电，跑了120公里（中途有充电50%充到92%）已反馈给代理商","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】压差，SOH都无异常，建议继续投入使用","无问题关闭","用户过于敏感","2021-10-08 20:51:00","nan","nan","nan"]
[2073,"已完结","2021-08-30 16:05:00","北京-通州-刘玉甫","MGMCLN750N215N205","吴学迁15711165123\\n","咨询","nan","nan","代理商反馈","用户电池已逾期，代理商咨询是否锁定","2021-08-30 16:07:00","后台查看电池已超期锁定，联系用户电话已关机//已续租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2074,"已完结","2021-08-30 16:05:00","北京-通州-刘玉甫","UD02030118B4C0032","吴学迁15711165123\\n","咨询","nan","nan","代理商反馈","用户电池已逾期，代理商咨询是否锁定","2021-08-30 16:07:00","后台查看电池已超期锁定，联系用户电话已关机//已续租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2075,"已完结","2021-08-30 16:36:00","北京-顺义-梁雪耀","MGMCLN750N215I105","吴晓东19904648025\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做外卖了，用不着电池了","2021-08-30 16:36:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2076,"已完结","2021-08-30 17:23:00","北京-房山-李猛","MGYGYN660N214E005","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","代理商测试用电池，反馈无法充电","2021-08-30 17:23:00","后台查看，重新下发一周租期，让代理商重新操作，观察充电器亮灯情况//代理商反馈充电器亮绿灯//反馈技术核实，让代理商更换充电器尝试，可以充电。电池接插件温度到120。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】打故障标回收，回收后尝试充电监测电压 【20210917】已返回平台仓库，返厂维修","产品质量","接插件温度异常","2021-10-08 20:52:00","正常","需返仓","nan"]
[2077,"已完结","2021-08-30 19:13:00","北京-朝阳-梁先桂","MGMCLN750N215N047","张坤13683361936\\n","用户抱怨","nan","远程解决（抱怨类）","代理商反馈","小程序看不到电量","2021-08-30 19:16:00","后台查看电池锁定，租期已下发。尝试重新下发租期和解锁指令，电池在线。让用户退出重进小程序。","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-10-08 20:43:00","nan","nan","nan"]
[2078,"已完结","2021-08-30 19:45:00","北京-大兴-楚海涛","MGMCLN750N215I058","李金丹13258593880\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户找到别的工作了，不送外卖了","2021-08-30 19:46:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2079,"已完结","2021-08-30 19:53:00","北京-昌平-孟红祥","MGMCLN750N215I068","杨政伟17310876620\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家，来了再租","2021-08-30 19:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2080,"已完结","2021-08-30 22:12:00","苏州-王文钰","PK50001A100000356","陈永生13179409644\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","到厂子里面上班了，不干外卖了","2021-08-30 22:13:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2081,"已完结","2021-08-31 08:35:00","北京-丰台-陈建培","MGMCLN750N215N288","祖金龙13785247690\\n","退租","nan","退租","代理商反馈","电话未接，暂未反馈原因","2021-08-31 08:36:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2082,"已完结","2021-08-31 08:42:00","北京-骑享-直营","PK50001A100000578","杨宏宇15201548155\\n","返款","FK_返款","nan","用户微信联系","续租两块6040，需返款81","2021-08-31 08:43:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2083,"已完结","2021-08-31 08:55:00","北京-昌平-王少树","PK504B10100004391","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-08-31 08:56:00","2%，联系代理商充电","席志强","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","nan","nan","nan","nan","nan","nan","nan"]
[2084,"已完结","2021-08-31 09:01:00","北京-通州-李兵兵","MGMCLN750N215N007","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，开通一天","2021-08-31 09:02:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2085,"已完结","2021-08-31 09:40:00","北京-朝阳-梁先桂","PK500A20100000858","许磊15530927814\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-08-31 09:40:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2086,"已完结","2021-08-31 09:59:00","北京-昌平-王少树","MGMCLN750N215N066","黄银18210320818\\n","用户抱怨","BY_不能充电","nan","用户微信联系","使用小绿人充电柜，无法充电，充一分钟就停","2021-08-31 10:20:00","后台查看电池在租期内，未锁定，总开关是2。反馈技术核实。//用户抱怨无法充电，小区充电柜换到外面的充电柜仍无法充电，要求退租，退押金和租金。//非电池问题不退租金，让用户去站点处用自带充电器试一下充电。小绿人有自己的保护逻辑，可能导致不能充电。//学琦联系说可以退剩余租期租金，告知用户。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210917】电池正常使用中，无异常","无问题关闭","nan","nan","nan","nan","nan"]
[2087,"已完结","2021-08-31 10:29:00","北京-通州-张楠","MGMCLN750N215N160","程国涛15033095072\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家，先不租了","2021-08-31 10:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2088,"已完结","2021-08-31 10:29:00","北京-昌平-王刚","PK50001A100000486","姚立国17645871477\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-08-31 10:31:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2089,"已完结","2021-08-31 10:37:00","北京-昌平-刘光辉","MGMCLN750N215N282","范颖哲15132268976\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","临时有点事情，先不干了","2021-08-31 10:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2090,"已完结","2021-08-31 10:56:00","北京-昌平-王少树","PK504B10100004312","成立军18611973050\\n","用户抱怨","nan","换电池【不同类】","代理商反馈","里程不够使，换72的电池","2021-08-31 10:57:00","退租当前电池，退押金，租赁72电池后，退剩余租期租金","席志强","nan","nan","【20210831】该用户每天SOC使用到30%左右就开始充电，理论7250的电压高，耗电更多，对续驶里程无帮助，该电池SOH和一致性尚可","平台","用户无法准确获知里程","2021-10-16 00:02:00","nan","nan","nan"]
[2091,"已完结","2021-08-31 12:22:00","北京-通州-柴剑波","MGMCLN750N215N004","严飞宇18701102911\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户在外地出差，暂时用不着电池，回来了再租","2021-08-31 12:23:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2092,"已处理未完结","2021-08-31 13:28:00","北京-朝阳-梁先桂","PK50001A100000307","常亚雷15733444345\\n","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-08-31 13:28:00","联系用户尽快去更换电池，更换后标记故障，联系返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","加热继电器粘连","nan","nan","已返仓","nan"]
[2093,"已完结","2021-08-31 14:47:00","北京-通州-刘玉甫","MGMCLN750N215N294","刘鹏军18639833388\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户只跑了一上午，觉得电掉的特别快，上午跑完还剩59%的电，想换一块","2021-08-31 14:48:00","更换为MGMCLN750N215N222，测算里程","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210831】电池电压一致性较好，SOH较高，未发现明显异常，建议继续投入使用","无问题关闭","nan","nan","nan","nan","nan"]
[2094,"已完结","2021-08-31 14:47:00","北京-通州-张楠","PK50001A100000195","王杰15135710939（空号）\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做外卖了","2021-08-31 14:48:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2095,"已完结","2021-08-31 15:03:00","北京-曹尚君","MGMCLN750N215N224","吴易13511052798\\n","退租","TZ_自购电池","退租","代理商反馈","自购电池，退租","2021-08-31 15:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2096,"已处理未完结","2021-08-31 15:08:00","北京-骑享-直营","PK50001A100000295","王刚18738675226\\n","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-08-31 15:09:00","用户是去年11月份更换的车的线路，电池接插件无融化现象。推测可能是车线路老化引起的，已联系用户尽快去车行检查更换线路。如更换后仍然发热，告知用户及时联系。//用户表示后续可能会换新车，换新车后还有问题会及时联系，目前使用无异常。","席志强","nan","nan","【20211028】接插件温度依旧较高，由于环境温度下降，电池未报出故障，联系用户更换电池', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","产品质量","接插件温度异常","2021-10-28 00:40:00","nan","nan","nan"]
[2097,"已完结","2021-08-31 15:28:00","苏州-约哈斯-代理站","PK504B10100003185","陈可16607433666\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不在苏州了，有事先不干了","2021-08-31 15:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2098,"已完结","2021-08-31 18:29:00","北京-大兴-楚海涛","MGMCLN750N215N283","杨金生18333577258\\n","退租","TZ_自购电池","退租","代理商反馈","自己有一块电池，现在用不着租赁了","2021-08-31 18:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2099,"已完结","2021-08-31 19:04:00","北京-通州-李兵兵","MGMCLN750N215N152","郭洪锋15831377730\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户和别人比较（都是单王的电池）别人的还有电，自己的电池没电了。感觉自己电耗的快，里程没有感觉。","2021-08-31 19:05:00","更换为MGMCLN750N215I076，已告诉用户不同车型、电耗、道路等都会影响里程；用户表示只是和别人比较觉得电耗的快，想换一块看看。","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[2100,"已完结","2021-08-31 19:34:00","北京-通州-柴剑波","MGMCLN750N215N178","杨文全13683619423\\n","退租","nan","退租","代理商反馈","觉得租赁电池不划算，想买一块","2021-08-31 19:34:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2101,"已完结","2021-08-31 19:35:00","苏州-李英海","PK500A20100000922","郑堂勇15888002845\\n","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","昨晚到今天，充电充不满；还是充一晚上，小程序看还是电量不变","2021-08-31 19:36:00","更换为PK500A20100000947，智锂查不到电池数据，（20210901）技术反馈，922的数据在科易平台，现在电量是90%，用户从8/31下午四点开始充电，充到晚上6点多，充到了93%，然后就去换电池了，电池本身看着没什么问题，用户表述不准确，可以租用。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210901】数据在科易平台，现在电量是90%，用户从8/31下午四点开始充电，充到晚上6点多，充到了93%，然后就去换电池了，电池本身看着没什么问题，用户表述不准确","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[2102,"已完结","2021-08-31 19:39:00","北京-昌平-王少树","MGMCLN750N215N193","王宏海15830382017\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","通过车子里程表，高德地图记录距离，感觉续航不是太强，想换一块试试","2021-08-31 19:39:00","更换为MGMCLN750N215H001，询问详情得知：用户跑的一天的里程在120-150之间，车子是新买的新国标台铃；已告知72里程是在150左右，从用户跑的数据来看，电池性能优良。无问题关闭。","席志强","nan","nan","nan","无问题关闭","用户无法准确获知里程","nan","nan","nan","nan"]
[2103,"已完结","2021-08-31 19:40:00","北京-昌平-石海平","PK500A20100000734","nan","解锁","JS_解锁","nan","代理商反馈","站点暂无72电池，明日调拨，代理商要求先开通60的用，明天过来租72的","2021-08-31 19:40:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2104,"已完结","2021-08-31 19:40:00","北京-昌平-石海平","PK500A20100000845","nan","解锁","JS_解锁","nan","代理商反馈","站点暂无72电池，明日调拨，代理商要求先开通60的用，明天过来租72的","2021-08-31 19:40:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2105,"已完结","2021-08-31 19:47:00","北京-朝阳-梁先桂","PK500A20100000937","陈清忠15095055172\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，需返款81","2021-08-31 19:49:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2106,"已完结","2021-08-31 19:57:00","北京-朝阳-梁先桂","PK50001A100000609","王普侠17389249754\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","不放电了","2021-08-31 19:59:00","更换为PK500A20100000762；用户是超租期未续费，电池锁定，所以不放电了。已联系用户续租，并告知原因。","席志强","nan","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[2107,"已完结","2021-08-31 20:03:00","北京-朝阳-梁先桂","PK500A20100000762","王普侠17389249754\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，需返款81","2021-08-31 20:03:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2108,"已完结","2021-09-01 08:34:00","北京-顺义-吴小刚","MGMCLN750N215N204","马绍宁(租) 18231990421","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","租期到期，忘记续费，续费之后，还是离线状态。","2021-09-01 08:34:00","系统查询未锁定，租期已下达，重新启动，可以使用。","顾佳","nan","nan","【20210925】怎么能让用户即租即用？","平台","锁定解锁控制慢","2021-09-25 13:15:00","nan","nan","nan"]
[2109,"已完结","2021-09-01 09:17:00","北京-昌平-石海平","MGMLXN750N218G004","康志强(租) 15631323027","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","充了一晚上电，早上放车上不能使用，仪表盘不亮，","2021-09-01 09:23:00","后台看不出问题，联系技术查询，技术反馈BMS故障，数据不更新，需要更换电池，8G004打故障，（5N004由柴剑波88站点更换至石海平125站点，8G004由石海平125站点调拨至柴剑波88站点。）更换电池为MGMCLN750N215N004并联系春艳返厂。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返仓","nan"]
[2110,"已完结","2021-09-01 09:54:00","北京-丰台-陈建培","MGMCLN750N215N038","高超群(租) 13483410117","退租","BY_产品无法满足需求","退租","代理商反馈","电池很好用，用户现在跑的多，不太够用了，要自购电池。","2021-09-01 09:54:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2111,"已完结","2021-09-01 10:15:00","北京-通州-张楠","PK50001A100000643","站点(47) 马驹桥商业街站","后台低电量报警","DD_低电量一级报警","nan","代理商反馈","SOC低于一定值，有过放风险","2021-09-01 10:18:00","联系代理充电，电量0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2112,"已完结","2021-09-01 10:15:00","苏州-李英海","PK50001A100000729","站点(92) 恒业广场站","后台低电量报警","DD_低电量一级报警","nan","代理商反馈","SOC低于一定值，有过放风险","2021-09-01 10:18:00","联系代理充电，电量0%（20210902，再次联系代理充电）","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2113,"已完结","2021-09-01 12:46:00","北京-昌平-杨工","PK504B10100004476","18135241785 林国普","退租","TZ_充电条件限制","退租","代理商反馈","用户电话暂停服务，代理反馈，用户不能在家充电，更换容易充电的电池，品牌不明","2021-09-01 12:48:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2114,"已完结","2021-09-01 12:46:00","北京-昌平-杨工","PK504B00100004267","18135241785 林国普","退租","TZ_充电条件限制","退租","代理商反馈","用户电话暂停服务，代理反馈，用户不能在家充电，更换容易充电的电池，品牌不明","2021-09-01 12:48:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2115,"已完结","2021-09-01 13:04:00","北京-朝阳-梁先桂","PK50001A100000307","常亚雷(租)15733444345","后台故障报警","HT_加热继电器粘连","nan","后台报警","加热继电器粘连，   单体电压过高","2021-09-01 13:06:00","联系用户更换电池，联系技术反馈，打故障标识，联系春艳。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","加热继电器粘连","2021-09-25 13:15:00","nan","已返仓","nan"]
[2116,"已完结","2021-09-01 13:17:00","北京-密云-范文杰","PK500A20100000731","范丽林18510666386","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户在家充电，早上5点多接近满电出门，跑到下午13：30就没有电了，大概跑了20多单，不知道跑了多少里程，觉得电池续航不够。用户要求更换电池。","2021-09-01 13:20:00","后台查询电池状态极佳，更换电池PK50001A100000300","顾佳","nan","nan","【20210925】跑了100公里","平台","用户无法准确获知里程","2021-09-25 13:20:00","nan","nan","nan"]
[2117,"已完结","2021-09-01 14:37:00","北京-通州-柴剑波","MGMCLN750N215N084","站点(88) 马驹桥镇新屯小区","内部业务类","NB_电池调拨","nan","业务部门","电池调拨","2021-09-01 14:41:00","5N084由柴剑波88站点调拨至石海平125站点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2118,"已完结","2021-09-01 14:37:00","北京-通州-柴剑波","MGMCLN750N215N178","站点(88) 马驹桥镇新屯小区","内部业务类","NB_电池调拨","nan","业务部门","电池调拨","2021-09-01 14:41:00","5N178由柴剑波88站点调拨至石海平125站点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2119,"已完结","2021-09-01 14:58:00","北京-朝阳-梁先桂","PK500A20100000850","宋艳鑫15526621113","退租","TZ_自购电池","退租","代理商反馈","用户到期之后想自购电池。","2021-09-01 14:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2120,"已完结","2021-09-01 16:21:00","北京-海淀-李明桦","MGMCLN750N215N291","13263100687 白鑫凯","退租","TZ_暂未反馈原因","退租","代理商反馈","用户暂未反馈，电话未接","2021-09-01 16:24:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2121,"已完结","2021-09-01 16:24:00","北京-海淀-李明桦","MGMCLN750N215L006","许风先(租)13241327559","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户购买的电池，觉得里程不足，电话联系用户，用户反馈，电池起步断电，骑行中也有断电现象。","2021-09-01 17:00:00","优旦查询9月1号满电出现，跑到11.8%的时跑了76公里，故障信息FOR查询电池跑了94公里，联系技术查看，。N006的时候是能充到4.19吗？但是换到L006就充不到4.19了，联系技术，需要再看一下充电器是否有问题","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】电池正常使用中，充电点电压正常","无问题关闭","用户车辆问题","2021-09-25 13:31:00","nan","nan","nan"]
[2122,"已完结","2021-09-01 17:43:00","北京-通州-张楠","PK504B10100004417","15294425524 朱康伟","返款","FK_返款","nan","代理商反馈","新用户首租返利","2021-09-01 17:46:00","新用户首租返利50，活动详情没有，在部分退款中处理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2123,"已完结","2021-09-01 17:46:00","苏州-兴吴-陈国明","PK50001A100000710","站点(92) 恒业广场站","解锁","JS_解锁","nan","代理商反馈","代理需要试用，要求开租期","2021-09-01 17:46:00","开三天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2124,"已完结","2021-09-01 19:11:00","北京-朝阳-梁先桂","PK500A20100000736","武海霞(租) 13283420059","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","电池跑到20%就没有电了，仪表盘也不亮。","2021-09-01 19:30:00","联系用户更换，用户暂时不更换，接下来可能不做这个行业，电池一致性差，技术还需查看。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210903】电池低SOC端压差较大，电池一致性差，预估SOC差达15%以上，因此在电池电量还有20%时因为欠压而限功率，用户可接受则继续使用，不可接受则更换电池","产品质量","模组耗电不一致","2021-09-25 01:01:00","nan","nan","nan"]
[2125,"已完结","2021-09-01 19:22:00","北京-海淀-李明桦","PK50001A100000220","18514627335 马磊","退租","nan","退租","业务部门","退了重新租","2021-09-01 19:22:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2126,"已完结","2021-09-02 08:38:00","北京-通州-张楠","PK504B10100004415","鲁宝18888287525","返款","FK_返款","nan","代理商反馈","新用户首租返利","2021-09-02 08:39:00","新用户首租返利50，活动详情没有，在部分退款中处理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2127,"已完结","2021-09-02 08:43:00","北京-海淀-李明桦","PK50001A100000220","18514627335 马磊","返款","FK_返款","nan","用户微信联系","6040双包返利","2021-09-02 08:44:00","6040双包返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2128,"已完结","2021-09-02 09:04:00","北京-通州-刘玉甫","MGMCLN750N215N222","刘鹏军18639833388","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户觉得电池电量虚，跑的里程不够。觉得没有之前在别家租的6040 跑的好。","2021-09-02 09:09:00","优旦后台查询9月1日满电跑到9.8%时跑了101公里，故障信息FOR查询9月1日当天跑了117.3公里。电池状态极佳，联系用户再做几次满充。///<20210904>用户仍然觉得电不够用，下个月会想去租用别家的7280或者7260。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-25 13:34:00","nan","nan","nan"]
[2129,"已完结","2021-09-02 09:23:00","北京-通州-张楠","PK504B00100004133","刘海超18910211702","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得电池不耐用，跑的里程不够。","2021-09-02 09:24:00","更换电池PK504B00100004108","顾佳","nan","nan","【20210925】SOC相差10%","产品质量","模组耗电不一致","2021-09-25 13:35:00","nan","nan","nan"]
[2130,"已完结","2021-09-02 09:35:00","北京-朝阳-尹群召","PK504B00100004102","站点(15) 吕家营站","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-02 09:37:00","电量还有2%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2131,"已完结","2021-09-02 09:49:00","北京-昌平-杨工","PK50001A100000387","17888822978 张家文","退租","nan","退租","代理商反馈","用户还有俩快电池，用不上这块了。","2021-09-02 09:50:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2132,"已完结","2021-09-02 10:28:00","北京-昌平-司永生","PK504B10100004425","吕强(租) 18237693956","用户抱怨","TZ_车电不匹配","退租","业务部门","用户换新车，电池跟车不匹配，装不进去。","2021-09-02 10:34:00","联系用户换小一点的电池，可以补差价换俩组或者扣租期换俩组6040，查询附近代理点，反馈用户，用户嫌麻烦，挂断电话。///20210903联系用户，用户说还需要考虑一下。","顾佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-25 01:03:00","nan","nan","nan"]
[2133,"已完结","2021-09-02 10:30:00","北京-朝阳-尹群召","PK504B00100004011","18500057318杨胜南","返款","FK_返款","nan","代理商反馈","新用户首租，返利","2021-09-02 10:40:00","新用户首租，返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2134,"已完结","2021-09-02 11:31:00","北京-海淀-姜成久","MLSLXN750N215R004","曹宇(租) 13121327993","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","经常显示离线，小程序不显示电量变化，偶尔还会断电。申请更换","2021-09-02 11:34:00","智锂查询有故障代码238，联系陈杰查看，更换电池MGMCLN750M214L022，更换之后打故障标识，联系春艳取回(20210903,用户充电充不满，小绿人充电柜充电，9月2号晚上八点充电，9月3号零点跳点，9月3号早上9点左右用户再次尝试充电，更换过充电柜，仍然不能充电。反馈技术。///20210903，早上代理点还是不能充电，充电器绿灯，学琦去代理点查看，问题解决，可以正常充电。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-09-03 20:00:00","nan","已返仓","nan"]
[2135,"已完结","2021-09-02 11:46:00","北京-通州-张楠","PK504B00100004002","马佳豪(租) 13071156565","咨询","ZX_丢失电池","nan","nan","电池和车都丢失了，要定位查询车辆。","2021-09-02 12:30:00","联系田姐和刘畅，电池已经找回。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2136,"已处理未完结","2021-09-02 12:25:00","北京-通州-刘玉甫","MGMLXN750N218B007","任琪18830886647","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","电池骑行断电，重新启动仪表盘闪一下就灭了，无法使用。","2021-09-02 13:00:00","后台查询故障代码238，联系技术查看，用户目前在路上断电无法骑行，叫货拉拉去代理点更换，更换电池MGMCLN750N215N093，5N093电池显示离线，更换MGMCLN750N215I074。8B007打故障标识，联系春艳。用户找三轮车拉回站点更换报销40元，（20210903，5I071学琦查看电池MOS坏了，5I074打故障标识，带回检查联系用户更换5N093。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210903】B007后台数据看在线率极低，需拿回平台仓库进一步查验 【20210903】判断卫星信号强弱，阈值高于10，判定产品质量，传递给技术解决，可能要回收，阈值低于10，判定为用户所处环境信号强度非常低，与用户沟通', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {","产品质量","信号差","2021-09-03 20:00:00","nan","已返仓","nan"]
[2137,"已完结","2021-09-02 12:30:00","北京-通州-张楠","PK504B10100004341","赫康康15838617110\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时回老家，不需要电池了，觉得电池非常好用，想要购买72的电池","2021-09-02 12:35:00","归还电池，退押金，这个买电意向反馈给田姐。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2138,"已完结","2021-09-02 12:31:00","北京-海淀-李明桦","PK50001A100000220","马磊18514627335","用户抱怨","BY_不能充电","远程解决（抱怨类）","业务部门","用户万威充电柜充电，一直没有电流，更换过柜子，充不上电。0220用户已经租用了一年，想换一个。","2021-09-02 13:10:00","联系用户联系代理点去试着充电，用户又不去了，想先回家自己试一下。///《20210904，联系了用户，用户在家可以充电，充电柜电流太小》","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","环境限制","充电桩限制功率","2021-09-25 13:45:00","nan","nan","nan"]
[2139,"已完结","2021-09-02 13:30:00","北京-朝阳-梁先桂","PK504B10100004316","邱亚军   15083458899","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业","2021-09-02 13:23:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2140,"已完结","2021-09-02 14:47:00","北京-海淀-李明桦","MGMCLN750N215N174","张浩然(租) 17375206990","解锁","JS_解锁","nan","代理商反馈","租期到期，开一天租期，想还电池","2021-09-02 14:48:00","开一天租期。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2141,"已完结","2021-09-02 14:50:00","北京丰台-车行-李连征","PK504B10100004468","15810076525 张东东","用户抱怨","BY_交互友好性差","远程解决（抱怨类）","用户电话反馈","前一位客服答应加4天租期，一直未加","2021-09-02 14:58:00","加用户微信，用户截图聊天记录，经核实，确实未加，给用户加4天。","顾佳","nan","nan","nan","流程管控","缺少客服系统","2021-09-25 13:46:00","nan","nan","nan"]
[2142,"已完结","2021-09-02 15:13:00","北京-昌平-杨工","PK50001A100000287","杨素军(租) 17718390869\\n","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-02 15:28:00","联系用户，用户说代理点没有接插线更换，已经联系春艳发货（20210903，用户已经更换）","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","连接线接触不良","2021-09-25 13:47:00","nan","nan","nan"]
[2143,"已完结","2021-09-02 15:27:00","天津-南开-铁塔-朱浩晟","PK50001A100000426","陈鑫(租) 18668178183","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-02 15:28:00","未接电话，（20210903，联系上了用户，更换接插线）","顾佳","nan","nan","nan","产品质量","连接线接触不良","2021-09-25 13:48:00","nan","nan","nan"]
[2144,"已完结","2021-09-02 15:41:00","北京-昌平-杨工","PK504B10100004401","胡啸林17301022507","退租","TZ_更换交通工具","退租","代理商反馈","用户换车","2021-09-02 15:43:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2145,"已完结","2021-09-02 15:41:00","北京-昌平-杨工","PK504B10100004340","李明辉(租)17710049922","退租","TZ_更换交通工具","退租","代理商反馈","用户换车","2021-09-02 15:43:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2146,"已完结","2021-09-02 15:41:00","北京-房山-李猛","MGMCLN750N215N173","18600373180 康建国","用户抱怨","BY_续航不足","退租","代理商反馈","觉得里程不足，跑不了太久。","2021-09-02 15:43:00","后台查询，例：8月7日那天，用户还有60%的电，就已经开始充电了，与用户描述不符，电池后台检测性能极佳，归还电池，退押金。","顾佳","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 13:48:00","nan","nan","nan"]
[2147,"已处理未完结","2021-09-02 16:24:00","北京-昌平-杨工","PK50001A100000400","赵晓鹏(租)13521912491","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-02 16:29:00","联系用户更换。目前代理点没有。已经联系春艳发货。（20210903，联系不上用户）///《20210904，电话停机，微信不是这个号码，无法添加，联系不上用户，询问代理是否有微信，帮忙联系用户》","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210917】电池接插件温度依旧较高，联系用户拍一下接插件口照片，如有烧黑迹象，则更换电池，需继续跟进处理，否则电池有损坏风险', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': '  【20211028】联系用户更换电池，改该电池返厂，尝试如如法联系上用户，则尝试通过代理商联系用户更换电池', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ///电话不接，联系代理","产品质量","接插件温度异常","2021-10-25 22:18:00","nan","nan","nan"]
[2148,"已处理未完结","2021-09-02 17:39:00","北京-通州-柴剑波","MGMCLN750N215N071","13520215095 唐嘉星","代理商抱怨","BY_交互友好性差","nan","代理商反馈","代理问电池显示在吴锋那边，有没有关系。","2021-09-02 17:41:00","先退租，调拨电池，由吴锋处至柴剑波处，重新租用。","顾佳","nan","nan","【20210925】为什么会出现站点错误情况？流程如何避免？","流程管控","缺少设备管理系统和流程","2021-09-25 13:51:00","nan","nan","nan"]
[2149,"已完结","2021-09-02 19:14:00","北京-海淀-李明桦","MGMCLN750N215N174","张浩然17375206990","退租","TZ_暂未反馈原因","退租","代理商反馈","用户关机","2021-09-02 19:15:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2150,"已完结","2021-09-02 21:39:00","苏州-兴吴-陈国明","PK504B10100003140","17521012964 李栋","返款","FK_返款","nan","代理商反馈","苏州新用户首租返利","2021-09-02 21:40:00","苏州新用户首租返利60。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2151,"已完结","2021-09-03 09:49:00","北京-密云-范文杰","PK50001A100000300","18510666386 范丽林","退租","nan","退租","代理商反馈","用户不经常跑，暂时用不上","2021-09-03 09:50:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2152,"已完结","2021-09-03 09:55:00","北京-昌平-冯朝旭","UD02030118B4C0014","17746109141 张海涛","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户找到工作了，暂时不干了","2021-09-03 09:55:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2153,"已完结","2021-09-03 09:59:00","平台仓库","UD02030118B4C0003","平台仓库\\n","解锁","JS_解锁","nan","业务部门","春艳要求解锁，尝试充电。","2021-09-03 10:03:00","下达指令解锁，设置一天租期。，","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2154,"已完结","2021-09-03 10:21:00","北京-通州-张楠","PK504B00100004108","18910211702 刘海超","退租","BY_产品无法满足需求","退租","代理商反馈","用户想跟换72的电池，先退租之后重新租用","2021-09-03 10:21:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2155,"已完结","2021-09-03 10:21:00","北京-顺义-武晋杰","MGMLXN750N2189032","站点(94) 天竺镇楼台村","解锁","JS_解锁","nan","代理商反馈","代理要求解锁","2021-09-03 10:21:00","下达指令解锁 。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2156,"已完结","2021-09-03 10:31:00","北京-通州-李兵兵","MGMCLN750N215N007","站点(107) 马驹桥西后街站","内部业务类","NB_电池调拨","nan","代理商反馈","代理要求调拨电池","2021-09-03 10:33:00","电池由李兵兵马驹桥107站点调拨至张楠处马驹桥47站点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2157,"已完结","2021-09-03 10:41:00","北京-昌平-杨工","PK50001A100000387","站点(58) 东廊村站","解锁","JS_解锁","nan","代理商反馈","代理要使用电池","2021-09-03 10:42:00","下发2天租期。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2158,"已完结","2021-09-03 11:14:00","北京-朝阳-梁先桂","PK50001A100000485","宋艳鑫   15526621113","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，未说什么品牌","2021-09-03 11:15:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2159,"已完结","2021-09-03 11:37:00","北京-朝阳-梁先桂","PK50001A100000184","18735178560 马玉田","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业。","2021-09-03 12:04:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2160,"已完结","2021-09-03 11:26:00","天津-南开-铁塔-朱浩晟","PK50001A100000677","张旭(租) 1512277446","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序显示电池离线","2021-09-03 12:11:00","联系技术处理，技术已经设置切换。","顾佳","nan","nan","nan","平台","使用平台种类太多","2021-09-25 13:54:00","nan","nan","nan"]
[2161,"已完结","2021-09-03 11:26:00","天津-南开-铁塔-朱浩晟","PK50001A100000687","张旭(租) 1512277446","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序显示电池离线","2021-09-03 12:11:00","联系技术处理，技术已经设置切换。","顾佳","nan","nan","nan","平台","使用平台种类太多","2021-09-25 13:54:00","nan","nan","nan"]
[2162,"已完结","2021-09-03 11:26:00","天津-南开-铁塔-朱浩晟","PK50001A100000679","张旭(租) 1512277446","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序显示电池离线","2021-09-03 12:11:00","联系技术处理，技术已经设置切换。","顾佳","nan","nan","nan","平台","使用平台种类太多","2021-09-25 13:54:00","nan","nan","nan"]
[2163,"已完结","2021-09-03 11:26:00","天津-南开-铁塔-朱浩晟","PK50001A100000669","张旭(租) 1512277446","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序显示电池离线","2021-09-03 12:11:00","联系技术处理，技术已经设置切换。","顾佳","nan","nan","nan","平台","使用平台种类太多","2021-09-25 13:54:00","nan","nan","nan"]
[2164,"已完结","2021-09-03 11:26:00","天津-南开-铁塔-朱浩晟","PK50001A100000677","张旭(租) 1512277446","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序显示电池离线","2021-09-03 12:11:00","联系技术处理，技术已经设置切换。","顾佳","nan","nan","nan","平台","使用平台种类太多","2021-09-25 13:54:00","nan","nan","nan"]
[2165,"已完结","2021-09-03 12:44:00","北京-海淀-李明桦","MGMCLN750N215N174","站点(16)向东小学站","解锁","JS_解锁","nan","代理商反馈","代理要使用电池。","2021-09-03 12:48:00","下发3天租期。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2166,"已完结","2021-09-03 13:13:00","北京-海淀-姜成久","MGMCLN750N215N081","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-03 13:15:00","联系代理充电。电池电量6%（20210904，查询记录，代理曾反馈无法充电，志强记录要让春艳取回，联系春艳取回尝试充电。）","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2167,"已处理未完结","2021-09-03 13:24:00","北京-海淀-李明桦","PK504B00100004162","孟豪(租)15833209661","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-03 13:26:00","联系用户更换。","顾佳","nan","nan","【20210925】9月3号11:15，接插件温度达到90℃，骑行断电","产品质量","接插件温度高","2021-09-25 13:57:00","nan","nan","nan"]
[2168,"已完结","2021-09-03 13:33:00","北京-通州-张楠","PK504B00100004002","13071156565 马佳豪","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家，不从事该行业。","2021-09-03 13:35:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2169,"已完结","2021-09-03 13:36:00","北京-朝阳-梁先桂","PK500A20100000844","常亚雷15733444345","返款","FK_返款","nan","代理商反馈","续租6040双包返利","2021-09-03 13:38:00","续租6040双包返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2170,"已完结","2021-09-03 13:39:00","北京-昌平-石海平","PK500A20100000734","15313776327 李维振","返款","FK_返款","nan","代理商反馈","新用户首租返利","2021-09-03 13:42:00","新用户首租返利50，（部分退款操作）9月新租活动详情没有。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2171,"已完结","2021-09-03 14:24:00","北京-通州-刘玉甫","MGMCLN750N215N049","13043724329 兰天龙","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未接电话。","2021-09-03 14:29:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2172,"已完结","2021-09-03 14:51:00","北京-密云-范文杰","PK500A20100000735","范丽林18510666386","退租","TZ_自购电池","退租","代理商反馈","用户自购一块85的电池，品牌不详，够用了，不需要这个电池了。","2021-09-03 14:53:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2173,"已完结","2021-09-03 15:32:00","北京-丰台-陈建培","MGMCLN750N215N097","18201010875 徐向羽","退租","TZ_自购电池","退租","代理商反馈","自购电池6050，觉得买比租用划算，品牌星合。","2021-09-03 15:32:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2174,"已完结","2021-09-03 15:43:00","北京-朝阳-梁先桂","PK50001A100000307","常亚雷(租)15733444345","后台故障报警","HT_加热继电器粘连","nan","后台报警","加热继电器粘连","2021-09-03 15:45:00","联系用户更换电池，（20210904，再次联系用户更换电池）///用户更换电池，打故障标识，联系春艳","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210905】标记故障，联系春艳姐返厂","产品质量","加热继电器粘连","2021-09-25 13:59:00","nan","已返仓","nan"]
[2175,"已完结","2021-09-03 16:18:00","北京-海淀-李明桦","PK504B10100004423","李晓峰13453330054","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时不从事该行业，","2021-09-03 16:20:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2176,"已完结","2021-09-03 16:34:00","苏州-兴吴-陈国明","PK504B00100004091","站点(79)兴吴车行","解锁","JS_解锁","nan","代理商反馈","用户说电池跑不远，代理要求开15天租期试用","2021-09-03 16:35:00","下达指令开设租期15天。","顾佳","nan","nan","【20210925】SOC相差10%","产品质量","模组耗电不一致","2021-09-25 14:02:00","nan","nan","nan"]
[2177,"已完结","2021-09-03 17:12:00","北京-通州-张楠","PK504B00100004143","马小言13466733868\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话停机。","2021-09-03 17:13:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2178,"已完结","2021-09-03 17:34:00","北京-丰台-陈建培","MGMCLN750N215N298","张想刚13120026601","退租","TZ_暂未反馈原因","退租","代理商反馈","暂时无人接听，微信未通过","2021-09-03 17:38:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2179,"已完结","2021-09-03 17:55:00","北京-房山-李猛","MGMCLN750N215N031","关浩天13934895472","退租","TZ_用户不再从事该行业","退租","代理商反馈","电话未接，微信未通过，（用户不从事该行业）","2021-09-03 17:56:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2180,"已完结","2021-09-03 18:37:00","北京-昌平-石海平","MGMCLN750N215N138","15011432921 李晓锋","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家，不从事该行业。","2021-09-03 18:38:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2181,"已完结","2021-09-03 19:07:00","北京-朝阳-尹群召","PK504B00100004043","徐刚(租)18613312500","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","小程序电量显示还有20%就不能行驶了，之前从未出现过该状况。","2021-09-03 19:38:00","用户电话空号，联系代理询问用户情况（骑行断电，在家充电的）后台查询开关由3变1，故障代码4096，反馈技术查询，单体电压过低，故障代码为SOC过低，联系代理反馈用户，及时充电。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210917】电池低SOC区间压差大，需要均衡软件进行均衡","产品质量","模组耗电不一致","2021-09-25 01:07:00","nan","nan","nan"]
[2182,"已完结","2021-09-03 19:26:00","北京-昌平-石海平","PK504B10100004330","蔡雨15222053798","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，不需要的，品牌不详。","2021-09-03 19:27:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2183,"已完结","2021-09-03 20:09:00","北京-顺义-武晋杰","MGMLXN750N2189032","站点(94) 天竺镇楼台村","咨询","BY_电池租赁问题","nan","代理商反馈","代理反馈扫码就显示被租用。","2021-09-03 20:16:00","后台查询电池未被租用，在订单里查看到用户已经扫码，但是未支付，（下次遇到这种情况，可以让用户点击 小程序， 我的，我的订单，找到待支付），用户已经租用另外一块电池。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2184,"已完结","2021-09-04 08:40:00","苏州-李英海","PK50001A100000729","nan","解锁","JS_解锁","nan","代理商反馈","代理要试用，需要开7天租期","2021-09-04 08:44:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2185,"已完结","2021-09-04 09:00:00","北京-顺义-武晋杰","MGMLXN750N218B001","高薪17812138890","咨询","BY_电池租赁问题","换电池【同类】","代理商反馈","代理想租用8B001时发现电池已被租用","2021-09-04 09:07:00","经核查8B001被用户误拿走，用户原本租用89032，更换电池MGMLXN750N2189032","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2186,"已完结","2021-09-04 09:21:00","北京-骑享-直营","PK50001A100000099","站点(178) 河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-04 09:21:00","联系春艳充电，电量还有1%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2187,"已完结","2021-09-04 09:21:00","北京-骑享-直营","PK50001A100000342","站点(178) 河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-04 09:21:00","联系春艳充电，电量还有24%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2188,"已完结","2021-09-04 09:25:00","北京-昌平-王少树","PK504B10100004391","站点(48) 东沙各庄站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-04 09:26:00","联系代理充电，电量还有2%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2189,"已完结","2021-09-04 09:30:00","北京-大兴-楚海涛","PK504B10100004400","站点(32)楚海涛黄徐路站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-04 09:33:00","联系代理充电，电量还有7%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2190,"已完结","2021-09-04 10:27:00","平台仓库","PK50001A100000596","平台","后台故障报警","HT_硬件短路保护","nan","后台报警","故障报警，硬件短路保护","2021-09-04 10:29:00","打故障标识，联系春艳和王飞，需要返回科易。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","硬件短路保护","2021-09-25 19:06:00","nan","已返仓","nan"]
[2191,"已完结","2021-09-04 11:52:00","北京-昌平-杨工","PK50001A100000627","15600636912 刘永","返款","FK_返款","nan","代理商反馈","新用户首租返利","2021-09-04 12:10:00","新用户首租返利50，（部分退款操作）9月新租活动详情没有。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2192,"已完结","2021-09-04 13:45:00","北京-通州-李兵兵","UD02030118B4C0046","王遵甫15531970262","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不用，过一段时间需要会去租","2021-09-04 13:49:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2193,"已完结","2021-09-04 14:05:00","北京-大兴-楚海涛","MGMCLN750N215I091","13144557961 冯建伟","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户每天早上出门到中午还有40%的点就需要回家充电3小时，觉得续航差，朋友的锂电可以跑一天，200公里，7250，品牌不明，觉得代理服务不好。到期之后不想续租了，","2021-09-04 14:07:00","更换电池MGMCLN750N215I045，用户在家充电，充电时间6到10小时不等，今天早上满电出门到下午2点换电池时跑了96.56，电量还有33.6%，预估跑到120公里没有问题，反馈用户用户觉得不满意。还是觉得朋友的电池耐用。联系用户更换电池之后再关注使用状况，再回访。","顾佳","nan","nan","【20210907】尝试获得其朋友的电池信息，7250的最大能力应该是150Km左右，200km没有可能。更可能的原因是找了个借口","无问题关闭","用户感知过于敏感","2021-09-25 19:08:00","nan","nan","nan"]
[2194,"已完结","2021-09-04 14:07:00","天津-南开-铁塔-朱浩晟","PK50001A100000418","张旭(租)15122774466","用户抱怨","BY_不能充电","nan","代理商反馈","电池开关关闭，不能充电。","2021-09-04 14:53:00","后台查询不到数据，反馈技术查询，故障预充失败和SOC报警，更换充电器之后仍然不能充电，联系钟炳强给用户更换电池。","顾佳","mail': 'bingqiang.zhong@fast-fun.com.cn', 'en_name': '公琰（钟炳强）', 'id': 'ou_72e825fade082a35aad49397e4603a98', 'name': '公琰（钟炳强）","nan","【20210907】转接线的接插件松动导致电池预充失败，无法充电，重新插拔接插件后充电功能正常","产品质量","接插件松动","2021-09-25 01:08:00","nan","nan","nan"]
[2195,"已完结","2021-09-04 15:14:00","北京-昌平-刘光辉","MGMCLN750N215N113","王德利18600584321","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户20210903归还电池至代理点，未退押金，电话询问，退租原因：暂时要回家一个月。","2021-09-04 15:25:00","联系代理确认电池已经归还，操作退租，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2196,"已完结","2021-09-04 17:51:00","北京-通州-刘玉甫","MGMCLN750N215N131","13029298990 解广","退租","BY_产品无法满足需求","退租","代理商反馈","租期到了，觉得电池不够用，想更换别家更大的","2021-09-04 17:52:00","归还电池，退押金。觉得72还是不够用，租用别家品牌不详，用户未说","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2197,"已完结","2021-09-04 17:55:00","北京-昌平-刘光辉","UD02030118B4C0045","17628262626 陈加忠","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业","2021-09-04 17:57:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2198,"已完结","2021-09-04 18:56:00","苏州-李英海","PK50001A100000710","站点(92) 恒业广场站","解锁","JS_解锁","nan","代理商反馈","代理要求开15天租期","2021-09-04 18:58:00","下租期15天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2199,"已完结","2021-09-04 18:19:00","北京-昌平-王刚","MGMCLN750N215I093","冯金强(租)18285773183","用户抱怨","BY_续航不足","换电池【同类】","用户电话反馈","用户觉得电池续航不行，跑不远。","2021-09-04 19:13:00","用户在家充电，反馈租用的俩组电池都跑的不远，经后台查询，I093在8月11，跑了125.6公里，8月16，120公里，8月18，122公里，电池续航不差，用户今天早上只有60%的电量，跑了118公里，电量消耗完。站点没有电池，由于用户不想走了，联系春艳送电池，更换电池MGMCLN750N215I112，联系代理充电，充电器绿灯，电池未锁定，技术查看欠压保护，反馈明天在充电。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-09-25 19:10:00","nan","nan","nan"]
[2200,"已完结","2021-09-04 19:20:00","北京-丰台-陈建培","MGMCLN750N215N264","李洪海13930059304","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家，暂时不租用。","2021-09-04 19:22:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2201,"已完结","2021-09-04 21:09:00","北京-顺义-武晋杰","MGMCLN750N215I108","15764893306 段晓利","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不足，不够用。","2021-09-04 21:29:00","更换电池MGMLXN750N218C002，《MGMLXN750N218C002单王7255H锂电改成单王7255锂电》反馈田姐。后台查询，9月2日，111.2公里，9月3日，109.8公里，电池电量满电到0。用户在家充电。","顾佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-25 19:11:00","nan","nan","nan"]
[2202,"已完结","2021-09-05 08:41:00","北京-通州-张楠","PK50001A100000650","朱志康17610506522\\n","咨询","nan","nan","用户微信联系","之前由于电池不放电答应多送两天的租期","2021-09-05 08:42:00","设置租赁期为33，多送两天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2203,"已完结","2021-09-05 08:57:00","北京-昌平-王刚","MGMCLN750N215I093","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-05 08:57:00","电池还在王刚处，已联系代理商使用小电流充电器充电//代理商用3A充电器试了，说是充不进去。联系春艳带回","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返仓","nan"]
[2204,"已完结","2021-09-05 09:00:00","苏州-约哈斯-代理站","PK504B10100003175","姚成俊18112572219\\n","返款', '用户抱怨","FK_返款', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","电池不能放电了，仪表盘也不亮//开城有礼永久续租240用户，需返款60","2021-09-05 09:01:00","后台查看已超租期，告知用户超租期电池锁定无法使用，操作下续租就可以了//部分退款60","席志强","nan","nan","nan","平台","缺少租期管理功能","2021-09-25 01:09:00","nan","nan","nan"]
[2205,"已完结","2021-09-05 09:03:00","北京-顺义-武晋杰","MGMCLN750N215I108","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-05 09:03:00","电量0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2206,"已完结","2021-09-05 09:09:00","北京-房山-李猛","MGMCLN750N215N302","曹启航15244782160\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户打算更换摩托车","2021-09-05 09:09:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2207,"已完结","2021-09-05 09:20:00","北京-昌平-石海平","MGMCLN750N215N150","陈俊丽18348466632\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-05 09:20:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2208,"已完结","2021-09-05 09:24:00","苏州-兴吴-陈国明","PK504B10100004498","付繁星15190329773\\n","退租","nan","退租","代理商反馈","用户电话停机，未联系上","2021-09-05 09:24:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2209,"已完结","2021-09-05 09:27:00","北京-大兴-楚海涛","MGMCLN750N215I045","冯建伟13144557961\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","昨天是家里插排充的，亮绿灯，不能充电；现在不能放电，仪表盘不亮//用户要求测算下昨天的里程数据","2021-09-05 09:34:00","后台查询是在租期内，电池未锁定，后台查看电池总开关0；用户正推车去代理点，告知过去可以换一个充电器试一下是否可以正常充电，可以先更换电池使用//站点无可更换电池，反馈技术电池充放电mos都是闭合的，电池正常.  9：52 联系用户再试一下是否可以正常放电，用户回复电池有电可以放电.//测算里程9月5日：60%跑到37%，充电到88%跑到45%，跑了97公里（耗费65%的电跑了97公里）","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户车辆问题","2021-09-25 19:15:00","nan","nan","nan"]
[2210,"已完结","2021-09-05 09:58:00","苏州-李英海","PK50001A100000710","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-05 09:58:00","电量100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2211,"已完结","2021-09-05 09:59:00","平台仓库","PK504B10100003024","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-05 10:00:00","92%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2212,"已完结","2021-09-05 10:08:00","北京-朝阳-梁先桂","PK50001A100000445","姜书新13331159707\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","是用户的儿子暑假跑外卖，现在开学了不用了","2021-09-05 10:08:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2213,"已完结","2021-09-05 11:13:00","北京-昌平-王桂燕","MGMCLN750N215N038","nan","解锁","JS_解锁","nan","业务部门","春艳要求解锁，测试充电","2021-09-05 11:13:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2214,"已完结","2021-09-05 11:13:00","北京-昌平-王桂燕","MGMCLN750N215N298","nan","解锁","JS_解锁","nan","业务部门","春艳要求解锁，测试充电","2021-09-05 11:13:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2215,"已完结","2021-09-05 11:43:00","平台仓库","MGMCLN750N215N009","nan","解锁","JS_解锁","nan","业务部门","春艳要求解锁，测试充电","2021-09-05 11:43:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2216,"已完结","2021-09-05 11:43:00","平台仓库","MGMCLN750N215N097","nan","解锁","JS_解锁","nan","业务部门","春艳要求解锁，测试充电","2021-09-05 11:43:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2217,"已完结","2021-09-05 11:46:00","北京-昌平-王桂燕","MGMCLN750N215I013","陈加壮15724762950\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","反馈在充电桩上充一晚上都没充进去电，充电桩不知道什么品牌，看一下再说.已加微信，暂未通过//超天科技充电桩","2021-09-05 11:52:00","更换为MGMCLN750N215N038；013春艳测试充电没有问题，推测是充电桩或者用户操作问题","席志强","nan","nan","【20210925】有时间实地测试","无问题关闭","用户环境问题","2021-09-25 19:20:00","nan","nan","nan"]
[2218,"已完结","2021-09-05 12:52:00","北京-顺义-武晋杰","MGMLXN750N218C002","段晓利15764893306","用户抱怨","BY_不能放电","退租","代理商反馈","早上9点代理商反馈无法充电，也无法放电//用户联系要求退租，要求退租金","2021-09-05 12:53:00","8C002电池29号反馈过问题，技术核实为保护板有问题。//昨天用户更换电池，更换为了有问题的8C002。归还电池，退押金，反馈是否可以退租金。标记故障，联系春艳返厂。//问过学琦可以退剩余租期租金，系统无部分退款入口，联系畅哥退","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返仓","nan"]
[2219,"已完结","2021-09-05 13:00:00","北京-朝阳-尹群召","PK504B00100004011","杨胜南18500057318\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户跑外卖是干的兼职，还有别的工作要忙，不跑外卖了","2021-09-05 13:00:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2220,"已完结","2021-09-05 13:52:00","北京-朝阳-梁先桂","MGMCLN750N215I019","梁少龙13522068316\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","最近几天感觉里程不够用了，判断是之前跑到下午几点还有电，现在到同一个时间就没电了，没有具体里程数据，就是感觉里程不够了，所以想换一块","2021-09-05 13:55:00","更换为MGMLXN750N218N003；测算5I019的里程，最近一个月用户都没怎么使用这块电池，没有完整的放电数据","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210907】MGMCLN750N215I019这个电池用户从来没有充过电，是不是充电器坏了？之前用的有电，现在感觉没电了，是在哪里看的，是不是仪表显示的电量？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' 空了找用户确认一下 【20210917】压差无异常，用户正常租用中","无问题关闭","用户感知过于敏感","2021-09-25 19:22:00","nan","nan","nan"]
[2221,"已完结","2021-09-05 14:01:00","北京-朝阳-梁先桂","PK50001A100000567","陈玉文13121827716\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，需返款81","2021-09-05 14:02:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2222,"已完结","2021-09-05 14:27:00","北京-朝阳-尹群召","PK504B00100004043","徐刚18613312500\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电话空号，未联系上用户","2021-09-05 14:28:00","更换为PK504B00100004011","席志强","nan","nan","【20210925】9月4号没充电，导致电量不够","无问题关闭","用户操作问题","2021-09-25 19:27:00","nan","nan","nan"]
[2223,"已完结","2021-09-05 14:39:00","北京-通州-张楠","MGMCLN750N215N124","张威18600901855\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","现在不跑了，后面再跑再租","2021-09-05 14:39:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2224,"已完结","2021-09-05 14:44:00","北京-昌平-王少树","MGMCLN750N215N203","程天赐17734567646\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","说前几天出了点小事故，剐蹭了别人的车，需要赔人家~","2021-09-05 14:45:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2225,"已完结","2021-09-05 15:13:00","北京-昌平-石海平","MGMCLN750N215N084","徐树泉13663230727\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","同事也是租赁的单王电池，两个人一起跑说是早上八点跑到下午三点，同事还剩70%的电，自己的就剩42%了。用户说是和同事车型一样，自己的电掉的快","2021-09-05 15:16:00","更换为MGMCLN750N215N150；测算之前的里程数据：2号电量用到27%，跑了133公里；3号用到31%，跑了129公里。里程无问题//询问同事电池编码或者姓名，用户说是不知道","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 19:24:00","nan","nan","nan"]
[2226,"已完结","2021-09-05 15:34:00","北京-曹尚君","MGMCLN750N215N144","石连宾13370300925\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回家一段时间，暂时不跑外卖了","2021-09-05 15:34:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2227,"已完结","2021-09-05 16:16:00","苏州-约哈斯-代理站","PK504B10100003097","黄亮13812788972\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","开学了，不干了","2021-09-05 16:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2228,"已完结","2021-09-05 16:16:00","苏州-约哈斯-代理站","PK504B10100003204","黄亮13812788972\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","开学了，不干了","2021-09-05 16:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2229,"已完结","2021-09-05 16:46:00","北京-朝阳-梁先桂","PK50001A100000535","赵国伟13938381418\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-09-05 16:47:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2230,"已完结","2021-09-05 18:41:00","北京-通州-张楠","PK504B10100004341","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下，要求解锁","2021-09-05 18:41:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2231,"已完结","2021-09-05 18:41:00","苏州-王文钰","PK50001A100000728","nan","代理商抱怨","BY_不能充电","nan","代理商反馈","无法充电，更换充电器仍无法充电","2021-09-05 18:43:00","后台查看电量0%，后台报警单体电压过低。让代理商明天更换5A充电器试试充电//【20210906】代理商反馈5A充电器也充不进电，联系春艳带回返厂《20210915，电池低电量报警，代理说还未返修，联系春艳，打故障标识》","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】单体2号电压变成0V","产品质量","电压脱焊","2021-09-25 19:31:00","nan","已返厂","2021-09-26 00:00:00"]
[2232,"已完结","2021-09-05 18:48:00","北京-丰台-刘闯军","PK504B10100003045","李向东18899629373\\n","退租","TZ_更换交通工具","退租","代理商反馈","黄牌车，马上不能上路了，先换个车再租","2021-09-05 18:48:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2233,"已完结","2021-09-05 18:52:00","平台仓库","UD02030118B4C0003","nan","咨询","nan","nan","业务部门","学琦要求锁定","2021-09-05 18:52:00","下发锁定指令","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2234,"已完结","2021-09-05 18:56:00","北京-昌平-王桂燕","PK504B10100004373","赵海飞15830333191\\n","后台故障报警","HT_接插件温度过高","换电池【同类】","后台报警","后台三级报警：接插件温度过高；联系用户去更换电池，用户反馈有过几次断电，温度降下来就恢复放电","2021-09-05 18:56:00","更换为PK504B10100004336，4373标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返仓","nan"]
[2235,"已完结","2021-09-05 19:29:00","北京-海淀-李明桦","PK504B10100004423","李晓峰13453330054\\n","用户抱怨","BY_续航不足', 'BY_不能充电","换电池【同类】","代理商反馈","今天下午不能充电，是在小绿人充电柜充的，说是换了好几个充电柜都不能充，亮红灯//【20210907】用户反馈平时中午高峰期11点到下午1点慢点跑完才耗15%左右；更换电池后电量不耐用了，高峰期至少耗电20%多~说是每天跑的线路差不多，现在用的4187，之前用的是4423，5号更换的~","2021-09-05 19:31:00","更换为PK504B00100004187；后台查看是5点开始充了半个小时，询问用户，用户说后续就又充不上了，更换充电柜依旧充不上电//【20210907】后台查看之前的电池，用户说的午高峰，跑完剩余76%的电，和用户描述不符，和现在用的电池掉电量大体一致。反馈技术进一步核实问题。更换为PK504B00100004033","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","供应保障","【20210914】PK504B10100004423电池硬件故障，需要返厂维修","产品质量","硬件短路保护","2021-09-14 01:15:00","nan","nan","nan"]
[2236,"已完结","2021-09-06 08:45:00","北京-通州-柴剑波","MGMCLN750N215N181","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-06 08:45:00","13%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2237,"已完结","2021-09-06 08:48:00","北京-朝阳-尹群召","PK504B00100004043","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-06 08:49:00","28%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2238,"已完结","2021-09-06 08:50:00","平台仓库","PK504B00100004172","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-06 08:50:00","2%，联系春艳充电///《20210909，电量还有1%，联系春艳充电》","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2239,"已完结","2021-09-06 08:51:00","平台仓库","PK504B10100003024","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-06 08:51:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2240,"已完结","2021-09-06 08:52:00","苏州-兴吴-陈国明","PK504B10100004461","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-06 08:52:00","7%，联系代理商充电//在试用期内，无使用人信息，后续观察是否会充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2241,"已完结","2021-09-06 10:12:00","北京-朝阳-梁先桂","PK50001A100000605","杨燕可15687601891\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-09-06 10:13:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2242,"已完结","2021-09-06 10:31:00","北京-朝阳-梁先桂","PK504B00100004090","宋银超18513024519\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","反馈电池有电，不放电，说是刚操作了续租","2021-09-06 10:48:00","后台查看电池租期已下发，电池未锁定，总开关状态2；联系用户重启电池，重新插拔连接线，表示仪表盘亮着，拧动油门放不出来电。反馈技术核实//43分智锂看到有电流，总开关3. 技术回复充放电总开关开启。联系用户用户未接电话，微信拉黑，未联系上。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210907】仪表亮不走一般是车辆本身问题，电池已经具备放电条件","无问题关闭","用户车辆问题","2021-09-07 01:14:00","nan","nan","nan"]
[2243,"已完结","2021-09-06 11:12:00","北京-朝阳-梁先桂","PK500A20100000827","孙占江15502257559\\n","退租","TZ_自购电池","退租","代理商反馈","自购一块二手电池","2021-09-06 11:13:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2244,"已完结","2021-09-06 12:01:00","北京-昌平-吴锋","MGMCLN750N215N286","赵阳阳13261487131\\n","咨询","ZX_丢失电池","nan","用户电话反馈","电池和车一起丢失了，找了好几圈没找到","2021-09-06 12:05:00","添加用户微信，拉群聊，帮用户找电池。//已注册找电池小程序，用户有事要下班去追踪电池。//电池已找到","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2245,"已完结","2021-09-06 12:22:00","北京-朝阳-梁先桂","MGMCLN750N215N126","李瑞东15733044261\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有急事，先不跑外卖了","2021-09-06 12:23:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2246,"已完结","2021-09-06 13:01:00","北京-大兴-楚海涛","MGMCLN750N215I042","范军锋17600763971\\n","退租","nan","退租","用户电话反馈","回家过节，来了再租","2021-09-06 13:02:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2247,"已完结","2021-09-06 13:16:00","北京-骑享-直营","MGMCLN750N215N240","卢坤18698079510\\n","退租","nan","退租","业务部门","逾期一个多月归还电池，田姐联系不退押金","2021-09-06 13:17:00","后台操作归还，不退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2248,"已完结","2021-09-06 15:11:00","北京丰台-车行-李连征","PK504B10100004468","张东东15810076525\\n","用户抱怨","BY_不能放电","退租","用户电话反馈","用户反馈骑行断电，仪表盘不亮","2021-09-06 15:17:00","后台查看是租期内锁定，原因是手动更改了租期为4天（2号开始）。已手动重新下发租期为34（续上之前答应送的4天）","席志强","nan","nan","nan","平台","缺少租期管理功能","2021-09-25 19:35:00","nan","nan","nan"]
[2249,"已完结","2021-09-06 15:57:00","北京-昌平-杨工","PK50001A100000387","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，要求解锁","2021-09-06 15:57:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2250,"已完结","2021-09-06 15:57:00","北京-昌平-杨工","PK50001A100000123","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用，要求解锁","2021-09-06 15:57:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2251,"已完结","2021-09-06 16:47:00","北京-房山-李猛","MGMCLN750N215N285","孙政16601338413\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得跑不远，根据里程、单量、掉电速度判断，没有刚租赁电池的时候跑的远了，想换一块试试","2021-09-06 16:48:00","更换电池为MGMLXN750N218B013，测算里程：8月19日，电量跑到52%，跑了55公里；9月6号，电量跑到35%，跑了56公里；里程确实变少，SOH： 99 %。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210907】电池没问题，用户前一天电池充电没充满，导致他觉得SOC下降快，趋向于充电器异常或者充电器保护","无问题关闭","用户操作问题","2021-09-07 01:15:00","nan","nan","nan"]
[2252,"已完结","2021-09-06 16:54:00","苏州-王文钰","PK504B10100004405","王喜13862574464\\n","咨询","nan","nan","用户电话反馈","5号到期，但是微信钱不够，想先开几天租期用着，后面凑够钱就续租","2021-09-06 16:55:00","说是这个周肯定续费，先开4天给用户用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2253,"已完结","2021-09-06 17:31:00","北京-朝阳-梁先桂","PK504B10100004403","尤晓佳18849404858\\n","退租","nan","退租","代理商反馈","用不着两块了","2021-09-06 17:32:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2254,"已完结","2021-09-06 19:01:00","北京-朝阳-梁先桂","MGMCLN750N215N015","陈海玲13513526743\\n","退租","TZ_自购电池","退租","代理商反馈","觉得价格贵，自己买了一块电池","2021-09-06 19:02:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2255,"已完结","2021-09-06 19:19:00","北京-通州-张楠","PK504B10100004341","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用","2021-09-06 19:19:00","设置2两天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2256,"已完结","2021-09-06 22:05:00","北京-昌平-王少树","MGMCLN750N215I005","成立军18611973050\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","骑行中断电，电动车仪表盘突然黑了，一拧油门仪表盘又亮了，用户反馈近一周都是这个情况，是新买的电动车，去车行看了说是车没毛病","2021-09-06 22:06:00","更换为MGMLXN750N218N004，后台查看电池无异常，反馈技术//【20210907】学琦联系打故障码，联系春艳回收","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210907】后台未发现明显异常数据，电池无故障码，电压电流温度等外特性正常 【20210914】I005第二次出现该状况 【20210917】复测未发现异常，重新投入营运","无问题关闭","用户车辆问题","2021-09-17 01:16:00","nan","已返仓","nan"]
[2257,"已完结","2021-09-06 22:07:00","北京-昌平-王少树","PK504B10100004324","孟令冲15810522132\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","已归还电池，未归还充电器//充电器已归还","2021-09-06 22:10:00","待联系用户归还充电器//已联系说是今天去送充电器//【20210908】退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2258,"已完结","2021-09-06 22:30:00","北京-通州-柴剑波","MGMCLN750N215N085","罗红亮17623252474\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电量0了，换一块用","2021-09-06 22:31:00","更换为MGMLXN750N2189012","席志强","nan","nan","【20210925】用户平时下午开始跑，9月6号早上开始跑，里程相对多一些","无问题关闭","用户感知过于敏感","2021-09-25 19:41:00","nan","nan","nan"]
[2259,"已完结","2021-09-07 08:37:00","北京-房山-李猛","MGMCLN750N215N040","周红军17600887469\\n","用户抱怨","BY_充不满电","换电池【同类】","用户微信联系","用户反馈前天晚上充一晚上没充进去电，昨天下午去换了个充电器，昨晚充一晚上又没充进去电，说是刚插上充电器就是亮绿灯，拔下来重插变成红灯，到早上看就没充进去电","2021-09-07 08:39:00","后台查看5号晚上是充满电的状态，中午11点跑到了晚上八点半；6号晚上电没充上，后台查看6号晚上总开关状态2，反馈技术群。让用户今天用的话可以去更换一块有电的先用，更换时让代理商试一下充电//代理商回复充电正常，推测是用户操作的问题","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","2021-09-25 19:37:00","nan","nan","nan"]
[2260,"已完结","2021-09-07 09:19:00","北京-昌平-王少树","MGMCLN750N215I005","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:20:00","16%的电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2261,"已完结","2021-09-07 09:21:00","北京-朝阳-梁先桂","MGMCLN750N215N015","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:21:00","联系代理商充电///《20210909，还有13%的电量，联系代理再充一点电》《20210915，5，后台查询为100%》","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2262,"已完结","2021-09-07 09:23:00","北京-通州-柴剑波","MGMCLN750N215N085","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:24:00","电量100&，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2263,"已完结","2021-09-07 09:27:00","北京-大兴-楚海涛","PK50001A100000688","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:28:00","1%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2264,"已完结","2021-09-07 09:32:00","苏州-兴吴-陈国明","PK504B00100004091","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:32:00","10%，不在站点，解锁在试用，观察后续是否会充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2265,"已完结","2021-09-07 09:34:00","苏州-约哈斯-代理站","PK504B10100003190","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-07 09:34:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2266,"已完结","2021-09-07 09:48:00","北京-昌平-杨工","PK50001A100000588","付金龙18301282834\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款","2021-09-07 09:49:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2267,"已完结","2021-09-07 09:52:00","北京-昌平-孟红祥","MGMCLN750N215I096","尹号召15011405539\\n","退租","BY_产品无法满足需求","退租","用户微信联系","一天要跑300公里左右，手里有两块电池都不够使，电动车改革，考虑要换摩托车","2021-09-07 09:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2268,"已完结","2021-09-07 12:22:00","北京-房山-李猛","MGMCLN750N215N261","顾明国16628742656\\n","退租","TZ_友商产品竞争","退租","代理商反馈","用的铁塔换电，不想租了","2021-09-07 12:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2269,"已完结","2021-09-07 14:41:00","北京-昌平-王刚","PK50001A100000413","颜凡臣15184545538\\n","返款","FK_返款","nan","业务部门","续租两组6040，需返款","2021-09-07 14:42:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2270,"已完结","2021-09-07 16:08:00","北京-海淀-李明桦","MGMCLN750N215N051","赵新朝15083188877\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","临时过来北京，待一个月，现在要回老家了","2021-09-07 16:09:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2271,"已完结","2021-09-07 16:16:00","北京-通州-李兵兵","PK504B00100004288","闫桃桃18706940780\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户朋友有个摩托车他要回家就给用户了，所以就不用电池了","2021-09-07 16:17:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2272,"已完结","2021-09-07 16:30:00","北京-海淀-李明桦","MGMCLN750N215N107","郝海波18311061630\\n","退租","nan","退租","代理商反馈","电话停机，未联系上","2021-09-07 16:30:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2273,"已完结","2021-09-07 17:55:00","北京-通州-柴剑波","MGMCLN750N215N167","苏云飞18234589900\\n","退租","nan","退租","代理商反馈","摔伤了，跑不了了，先退租","2021-09-07 17:58:00","归还电池，退押金（系统退押金报错，联系畅哥退）","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2274,"已完结","2021-09-07 18:09:00","北京-海淀-李明桦","PK504B10100004323","李建龙17610503518\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户回家几天，今天要用电池不放电，说是开关一直按也不亮","2021-09-07 18:15:00","电池离线50分钟，后台看离线前数据正常，在租期内，电池未锁定，反馈技术核实。联系用户再次尝试重新插拔连接线，长按电池开关，表示有反应了，恢复放电。推测是电池长时间不用，休眠了，唤醒时间比较久。///20210909电池又出现骑行断电现象，重新开关之后又通电了，联系用户更换电池看看是否有这种情况。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】近期正常使用，未发现明显异常，因此判断电池无故障，和车辆硬件连接问题","无问题关闭","用户车辆问题","2021-09-14 01:18:00","nan","nan","nan"]
[2275,"已完结","2021-09-07 20:27:00","北京-昌平-杨工","PK50001A100000510","康秀东18211020268\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","8点左右骑行断电，仪表盘亮，但是按喇叭也不响//【20210908】后台故障报警：加热继电器粘连，预充失败","2021-09-07 20:28:00","更换为PK50001A100000123；后台查看19:46故障码10240/8192，总开关状态由3变0，反馈技术//【20210908】标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】加热继电器粘连导致断电的案例","产品质量","加热继电器粘连","2021-09-25 19:44:00","nan","已返厂","2021-11-04 00:00:00"]
[2276,"已完结","2021-09-07 21:40:00","北京-房山-李猛","nan","nan","咨询","nan","nan","代理商反馈","代理商问丢失保障金线上线下都能交吗","2021-09-07 21:41:00","很早之前线下，之后正常都是线上交丢失保障金了~","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2277,"已完结","2021-09-07 22:27:00","北京-朝阳-尹群召","PK50001A100000419","nan","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","年租用户，代理商说是里程不足","2021-09-07 22:28:00","更换为PK500A20100000907","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】00419的SOH为90%，用户近几日使用SOC还剩余15%左右，电池可继续流通供给给里程需求相对较小用户使用","产品质量","容量衰减过快","2021-09-25 01:19:00","nan","nan","nan"]
[2278,"已完结","2021-09-08 08:55:00","北京骑享 河北村中通","PK50001A100000249","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-08 08:56:00","89%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2279,"已完结","2021-09-08 08:57:00","北京-通州-张楠","PK50001A100000602","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-08 08:58:00","0%，联系代理商充电///《20210909，依然未充电，再次联系代理》","席志强","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","nan","nan","nan","nan","nan","nan","nan"]
[2280,"已完结","2021-09-08 08:59:00","北京-通州-张楠","PK504B10100004341","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-08 08:59:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2281,"已完结","2021-09-08 09:00:00","苏州-李英海","PK50001A100000710","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-08 09:01:00","10%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2282,"已完结","2021-09-08 09:53:00","北京-房山-李猛","MGMCLN750N215N121","王玲18510038677\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做送外卖了","2021-09-08 09:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2283,"已完结","2021-09-08 09:54:00","北京-昌平-杨工","MGMCLN750N215I070","芦蒙18559635608\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-09-08 09:55:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2284,"已完结","2021-09-08 09:54:00","北京-昌平-杨工","UD02030118B4C0062","芦蒙18559635608\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-09-08 09:55:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2285,"已完结","2021-09-08 09:57:00","北京-海淀-李明桦","PK50001A100000344","张伟15286915523\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","用户反馈骑行断电了","2021-09-08 10:01:00","后台查看租电订单列表租期是8-8开始31天，考虑是超租期锁定；电池管理是8-25开始，租期不一致，手动重新下发租期，电池解锁，恢复放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","【20210914】电池25号开始离线，离线后未收到电池下发指令，超期锁定，运营系统显示下发的租期。","平台","租期下发失败","2021-09-14 01:19:00","nan","nan","nan"]
[2286,"已完结","2021-09-08 10:32:00","北京-昌平-王少树","MGMLXN750N2189017","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通一个月给代理商用，一天用一下","2021-09-08 10:32:00","设置30天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2287,"已完结","2021-09-08 11:38:00","北京-昌平-王少树","MGMCLN750N215N202","刘奇13520084862\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈一样的电池，别人可以用两天，自己的电池掉电很快，车速也不快40迈左右，跑到中午就剩60%左右的电量了，别人的只掉20%左右。说是租赁时宣传的是170公里","2021-09-08 11:43:00","后台查看具体使用情况，测算里程：7号从早上八点半跑到晚上十一点半， 跑到30%的电，跑了97公里，用户用到中午1点左右，掉电20%左右，没用用户说的60%。推测用户描述的可以跑两天的电池不是单王锂电的，有夸大成分。已告知用户电池性能良好，想更换可以去更换。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 19:48:00","nan","nan","nan"]
[2288,"已完结","2021-09-08 12:59:00","北京-通州-张楠","PK504B00100004133","杨树波15886202633\\n","返款","FK_返款","nan","代理商反馈","北京8月份6060促销活动，返款50","2021-09-08 13:00:00","问过田姐，部分退款50","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2289,"已完结","2021-09-08 14:44:00","北京-海淀-李明桦","MGMCLN750N215N006","张开飞18303725252\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","接通后一听是单王锂电就挂断了","2021-09-08 14:45:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2290,"已完结","2021-09-08 15:17:00","北京-朝阳-梁先桂","MGMCLN750N215N215","李智勇17319078781\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户在高德地图看的里程，今天电量跑到36%（早上七点半到下午三点半），只跑了40多公里，最近里程都不理想","2021-09-08 15:22:00","后台查看数据，今天是满电开始跑的，测算里程：8号：电量跑到35%，跑了67公里。数据偏少，已告知用户考虑可能是车的电耗值偏高，可以去更换一块电池，再跑的看看。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】电池为新电池，一致性较好，无明显异常，判断为电池电耗较高","无问题关闭","用户车辆问题","2021-09-14 01:20:00","nan","nan","nan"]
[2291,"已完结","2021-09-08 15:30:00","北京-通州-张楠","PK504B00100004141","姜亦凯13683529307\\n","退租","nan","退租","代理商反馈","车有问题拿去修了，配件不知道什么时候来货，最近没怎么跑","2021-09-08 15:31:00","归还电池，退押金。押金交到微信，联系曹总退，缴费记录和租赁记录都对不上。退的是11-18。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2292,"已完结","2021-09-08 15:56:00","北京-通州-张楠","PK504B10100004411","刘禹含18330328681\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事要离开北京半个多月，回来后再租","2021-09-08 15:56:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2293,"已完结","2021-09-08 16:12:00","北京-通州-柴剑波","MGMLXN750N2189012","罗红亮17623252474\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","反馈电池不通电//16：48反馈电池又不通电了，电池上的灯全灭了","2021-09-08 16:30:00","后台查看在租期内，电池未锁定。总开关2-3跳变，其他温度-40，反馈技术//重新插拔连接线后，恢复放电，考虑是连接线未插好//反馈技术核实///《20210909，更换电池MGMCLN750N215N181","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210914】其他温度-40是因为当前未进行数据传输，发送默认值","无问题关闭","用户操作问题","2021-09-25 19:49:00","nan","nan","nan"]
[2294,"已完结","2021-09-08 16:39:00","北京-朝阳-梁先桂","PK504B10100004357","施金钢13659485696\\n","退租","BY_产品无法满足需求","退租","代理商反馈","电池不够一天用，要换大容量的","2021-09-08 16:43:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2295,"已处理未完结","2021-09-08 17:10:00","北京-昌平-王桂燕","PK504B10100003073","杜喜存13693187746","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","电池无法租赁//租赁后电池不放电","2021-09-08 17:11:00","后台查看电池故障，在平台仓库，查询到8-27记录需要回收电池；联系春艳姐确认是否已回收处理完成，春艳回复先调拨解除故障租赁使用，不断电先用、操作调拨给用户租赁，接触故障。//电池离线1天，无法接收租期指令，联系带回处理之前的问题","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】未定位清楚什么问题","产品质量","未知原因","nan","nan","已返仓","nan"]
[2296,"已完结","2021-09-08 17:18:00","北京-通州-张楠","PK504B10100004411","武素超15075931656\\n","返款', '用户抱怨","FK_返款', 'BY_不能放电","远程解决（抱怨类）","代理商反馈","不通电//代理商群里联系返款，老用户，但是海江权衡需要返款//17：35反馈电池不通电","2021-09-08 17:19:00","后台查看租期已下发，总开关3.让用户检查连接线有没有插紧//重新插拔后恢复放电，考虑是连接线未插好//部分返款50//后台查看租期已下发，电池锁定状态","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-25 19:54:00","nan","nan","nan"]
[2297,"已完结","2021-09-08 19:56:00","北京-大兴-楚海涛","MGMCLN750N215I100","冬生18519095536\\n","用户抱怨","BY_续航不足","换电池【同类】","用户微信联系","昨天就跑了60多公里就没电了，说之前里程也差不多","2021-09-08 19:56:00","更换为MGMCLN750N215I042","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】电池一致性较好，无明显异常，电池未深度放电，用户表述不准确","无问题关闭","用户感知过于敏感","2021-09-14 01:21:00","nan","nan","nan"]
[2298,"已完结","2021-09-08 19:05:00","北京-朝阳-梁先桂","PK50001A100000381","刘云峰13522889362\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户反馈骑行断电，仪表盘亮着，有电放不出来~","2021-09-08 19:08:00","在租期内，电池未锁定，总开关3，反馈技术。更换为PK50001A100000445","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】仪表盘亮无输出一般情况下电池无异常，可正常放电，如电池为满电状态，则可能电机判断电池电压过高而进行保护，未见电池明显异常，建议继续使用观察","无问题关闭","用户车辆问题","2021-09-17 01:21:00","nan","nan","nan"]
[2299,"已完结","2021-09-08 08:49:00","北京-骑享-直营","PK50001A100000099","站点(178) 河北村中通","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-09 08:52:00","电量0%，联系春艳充电《20210910，电量依然为0，联系春艳》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2300,"已完结","2021-09-09 09:00:00","平台仓库","PK504B00100004043","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-09 09:01:00","电量28%，已经充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2301,"已完结","2021-09-09 09:05:00","平台仓库","PK504B10100003024","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-09 09:06:00","电量97%，已充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2302,"已完结","2021-09-09 09:07:00","北京-通州-张楠","PK504B00100004282","孙秀(租)18201426346","后台故障报警","HT_接插件温度过高","nan","后台报警","接插线温度过高。","2021-09-09 09:09:00","联系用户更换。//【20210920】更换为PK504B10100004341，4282标记故障返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211028】9/8接插件温度高，达到90℃","产品质量","接插件温度异常","nan","nan","已返仓","nan"]
[2303,"已完结","2021-09-09 09:24:00","北京-昌平-杨工","MGMCLN750N215I089","站点(58)东廊村站","解锁","JS_解锁","nan","代理商反馈","代理需要使用，要求解锁下发租期。","2021-09-09 09:25:00","解锁，下达租期三天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2304,"已处理未完结","2021-09-09 09:30:00","北京-昌平-杨工","PK50001A100000206","章西(租)15101021727","后台故障报警","HT_接插件温度过高","nan","后台报警","接插线温度过高。","2021-09-09 09:32:00","联系用户更换。///（20210911，再次联系用户更换）","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2305,"已处理未完结","2021-09-09 09:40:00","北京-朝阳-梁先桂","PK50001A100000615","陈玉文(租)13121827716","后台故障报警","HT_接插件温度过高","换电池【同类】","后台报警","接插线温度过高。","2021-09-09 09:42:00","联系用户更换。///用户想换一个不带接插件的电池，更换电池PK500A20100000850。","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2306,"已完结","2021-09-09 09:44:00","北京-通州-张楠","PK504B10100004341","站点马驹桥商业街站","解锁","JS_解锁","nan","代理商反馈","代理需要使用，要求下发租期。","2021-09-09 09:45:00","下达租期1天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2307,"已处理未完结","2021-09-09 09:51:00","天津-南开-铁塔-朱浩晟","PK50001A100000426","陈鑫(租)18668178183","后台故障报警","HT_接插件温度过高","nan","后台报警","接插线温度过高。","2021-09-09 09:56:00","联系用户更换。（已经更换的负责人，需要联系其他代理，询问钟炳强），待处理///联系春艳20210910《锁定后等天津用户主动联系》","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2308,"已处理未完结","2021-09-09 09:51:00","天津-南开-铁塔-朱浩晟","PK50001A100000354","陈鑫(租)18668178183","后台故障报警","HT_接插件温度过高","nan","后台报警","接插线温度过高。","2021-09-09 09:56:00","联系用户更换。（已经更换的负责人，需要联系其他代理，询问钟炳强），待处理///联系春艳20210910《锁定后等天津用户主动联系》","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2309,"已处理未完结","2021-09-09 10:06:00","北京-朝阳-梁先桂","PK50001A100000449","柴娟娟(租) 19930849305","后台故障报警","HT_接插件温度过高","nan","后台报警","接插线温度过高。","2021-09-09 10:10:00","联系用户更换。","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2310,"已完结","2021-09-09 11:03:00","北京-朝阳-梁先桂","PK500A20100000820","李亚鹏16637229586","返款","FK_返款","nan","代理商反馈","6040双包续租返利","2021-09-09 11:05:00","6040双包续租返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2311,"已完结","2021-09-09 11:09:00","北京-昌平-石海平","MGMCLN750N215N050","王利敏18861634468","退租","TZ_用户不再从事该行业","退租","代理商反馈","电话未接，加微信，暂未通过，待跟进///用户回老家。有需要再联系。","2021-09-09 11:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2312,"已完结","2021-09-09 13:48:00","北京-通州-张楠","MGMCLN750N215N052","刘瑞康13011192976","退租","TZ_充电条件限制","退租","代理商反馈","用户充俩块电池不方便，租用民房，充俩块被看到说浪费电。电池比较重，提来提去也不方便。","2021-09-09 13:49:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2313,"已完结","2021-09-09 14:22:00","北京-朝阳-梁先桂","MGMCLN750N215H009","王庆岩17812011337","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户朋友也是租用我们的电池，朋友回家了，用户到期之后先使用朋友的电池，以后朋友回来还会继续租用。","2021-09-09 14:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2314,"已完结","2021-09-09 14:28:00","北京-昌平-杨工","PK504B00100004170","王兴富17810727067","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","用户骑行断电，申请更换电池。","2021-09-09 14:30:00","更换电池PK504B10100004401，故障查询，20210907出现单体电压过高，智锂查询故障代码4096，反馈技术查看。///技术查看4096为SOC过低，联系代理充电。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】电池已满电 【20210925】9月7号18:59，单体1变小，单体2变大，断线特征","产品质量","电压采样断线","2021-09-25 20:01:00","nan","nan","nan"]
[2315,"已完结","2021-09-09 14:51:00","北京-骑享-直营","PK50001A100000554","高松18732056783","退租","TZ_用户不再从事该行业","退租","业务部门","用户回家，不在北京工作了","2021-09-09 14:52:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2316,"已完结","2021-09-09 14:51:00","北京-骑享-直营","PK500A20100000865","高松18732056783","退租","TZ_用户不再从事该行业","退租","业务部门","用户回家，不在北京工作了","2021-09-09 14:52:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2317,"已完结","2021-09-09 16:57:00","苏州-兴吴-陈国明","PK504B10100004498","王真真(租) 18637560397","返款","FK_返款","nan","代理商反馈","苏州地区首月优惠","2021-09-09 16:58:00","苏州地区首月优惠返利60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2318,"已完结","2021-09-09 17:30:00","北京-昌平-石海平","MGMCLN750N215N105","潘祖宏13520527585","退租","TZ_充电条件限制","退租","代理商反馈","用户租房，房东不允许在房子里充电，附近没有充电柜，充电桩，如果有可以直接跟换满电电池就好了。","2021-09-09 17:31:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2319,"已完结","2021-09-09 18:55:00","北京-通州-李兵兵","PK504B10100003028","贺杰杰13683103081","退租","TZ_充电条件限制","退租","代理商反馈","租住的房子不能充电，需要拉线，最近下雨比较多，很不方便，小绿人又不能充满。用户感觉很不方便。","2021-09-09 18:57:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2320,"已完结","2021-09-09 20:58:00","北京-通州-李兵兵","PK504B10100003028","王帅(租) 15512306011","返款","FK_返款","nan","代理商反馈","6060新用户首租","2021-09-09 20:58:00","新用户首租返利50元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2321,"已处理未完结","2021-09-09 20:58:00","北京-昌平-王桂燕","PK504B00100004266","张建东(租) 15998740570","用户抱怨","nan","远程解决（抱怨类）","用户电话反馈","小程序电池电量显示不准确，不知道自己有多少电量。小程序显示40%，跑一个来回还是40%，有时候显示20%，一会就没电了，再看就直接显示0%","2021-09-09 21:06:00","后台查询电池无异常，未离线，联系技术查看，///用户退出重新进入电量正常显示了。","顾佳","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","平台","未知原因","nan","nan","nan","nan"]
[2322,"已完结","2021-09-09 21:32:00","北京-通州-李兵兵","PK504B10100003064","王壮(租) 1553033314","返款","FK_返款","nan","代理商反馈","6060新用户首租","2021-09-09 21:33:00","新用户首租返利50元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2323,"已完结","2021-09-10 08:52:00","北京-昌平-杨工","MGMCLN750N215I089","站点(58)东廊村站","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-10 08:53:00","电池已经充电，电量96%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2324,"已完结","2021-09-10 08:58:00","平台仓库","PK50001A100000143","平台","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-10 08:59:00","电量还有0%，联系春艳充电。///春艳反馈无法充电，联系技术，技术反馈可以先用5A充电器充电。///联系春艳和王飞返厂。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210914】5A电池无法充电所以返厂 【20211029】电池已过放，之前流程有漏洞，低电量故障总是23:59分报出，客服每次看的时候都没故障，直到9月10号才发现并修复流程漏洞；报表报昨天低电量所有电池","流程管控","无低电量提醒","2021-10-29 18:10:00","nan","已返厂","2021-11-04 00:00:00"]
[2325,"已完结","2021-09-10 09:04:00","北京-通州-张楠","PK50001A100000602","站点(47)马驹桥商业街站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-10 09:05:00","联系代理充电，电量0%///20210911代理昨天未充电，再次联系。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2326,"已完结","2021-09-10 09:10:00","北京-朝阳-尹群召","PK500A20100000907","站点(15) 吕家营站","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-10 09:13:00","联系代理充电，电量0%，代理在外，晚上充。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2327,"已完结","2021-09-10 09:19:00","北京-昌平-王少树","PK504B10100004391","站点(48) 东沙各庄站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-10 09:19:00","联系代理充电，电量2%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2328,"已完结","2021-09-10 09:37:00","北京-昌平-杨工","PK504B10100004441","竹刚(租）16619753472","后台故障报警","HT_硬件短路保护","nan","后台报警","后台报警   硬件短路保护  \\n', 'type': 'text'}, {","2021-09-10 09:38:00","查看代理点电池库存，联系用户更换电池，打故障标识，联系春艳回收，科易返厂。///(20210911，用户要出去几天，回来续租电池已经放在代理点，目前不在使用。）","顾佳","nan","nan","nan","产品质量","硬件短路保护","2021-09-25 20:06:00","nan","nan","nan"]
[2329,"已完结","2021-09-10 09:46:00","天津-南开-铁塔-朱浩晟","PK50001A100000323","陈鑫(租) 18668178183","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-10 09:49:00","联系用户更换。（已经更换的负责人，需要联系其他代理，询问钟炳强），待处理///联系春艳《锁定后等天津用户主动联系》","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-28 15:23:00","nan","nan","nan"]
[2330,"已处理未完结","2021-09-10 09:58:00","北京-骑享-直营","PK50001A100000342","站点(178) 河北村中通","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-10 09:58:00","在骑享中通站点，联系春艳","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2331,"已处理未完结","2021-09-10 10:11:00","北京-一帮一-蒋总","PK50001A100000374","站点(181) 一帮一","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-10 10:12:00","一帮一，先联系春艳处理《20210915，接插件温度还是过高，联系春艳。","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2332,"已完结","2021-09-10 11:40:00","北京-昌平-王少树","MGMCLN750N215L006","站点(48)东沙各庄站","解锁","JS_解锁","nan","代理商反馈","代理要使用电池，要求开租期","2021-09-10 11:42:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2333,"已完结","2021-09-10 12:59:00","北京-昌平-杨工","PK50001A100000387","站点(58) 东廊村站","解锁","JS_解锁","nan","代理商反馈","代理要使用电池，要求开租期","2021-09-10 13:00:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2334,"已完结","2021-09-10 13:12:00","北京-海淀-李明桦","MGMCLN750N215N174","站点(16) 向东小学站","解锁","JS_解锁","nan","代理商反馈","代理要使用电池，要求开租期","2021-09-10 13:12:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2335,"已完结","2021-09-10 14:09:00","北京-顺义-武晋杰","MGMCLN750N215N092","13811308562 景鹏辉","用户抱怨', '咨询","BY_续航不足', 'BY_电池租赁问题","nan","用户电话反馈","用户觉得续航不足，希望能出容量更大的电池，现在的不够跑。","2021-09-10 14:11:00","后台查询电池续航很好，9月5号，145.3公里，9月6号，148公里，9月7号，148.9公里。9月8号跑到电量0%，跑了164.4公里。建议用户可以租用俩块电池，用户觉得比较贵，用户本月还会租用，下个月如果有更加大的考虑租用7280 的别家电池。","顾佳","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-09-25 20:07:00","nan","nan","nan"]
[2336,"已完结","2021-09-10 15:32:00","北京-骑享-直营","PK50001A100000468","16619883161 李耀祖\\n","返款","FK_返款","nan","业务部门","6040续租双包返利","2021-09-10 15:33:00","6040续租双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2337,"已完结","2021-09-10 16:03:00","北京-顺义-武晋杰","MGMCLN750N215I108","站点(94)天竺镇楼台村","解锁","JS_解锁","nan","代理商反馈","代理要使用电池，要求开租期","2021-09-10 16:05:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2338,"已完结","2021-09-10 16:05:00","nan","PK504B00100004041","站点(190) 门口村站","解锁","JS_解锁","nan","业务部门","春艳要求解锁开租期","2021-09-10 16:06:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2339,"已完结","2021-09-10 16:19:00","北京-房山-李猛","MGMCLN750N215N035","杨旭13464450101","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，品牌天威","2021-09-10 16:20:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2340,"已完结","2021-09-10 16:35:00","北京-通州-李兵兵","PK504B10100004329","陈连辉(租)13263304432","返款","FK_返款","nan","代理商反馈","6040新用户首租返利","2021-09-10 16:36:00","6040新用户首租返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2341,"已完结","2021-09-10 17:19:00","北京-通州-张楠","PK504B00100004073","18576267920 欧辉","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事该行业，《代理反馈电池亮红灯》","2021-09-10 17:24:00","归还电池，退押金《后台查询电池故障码2048，询问技术，反馈2048为预充失败，联系代理重新插拔一下，不行的话可能是车上哪里短路了，换个车放电试一下，如果还是不行就是电池坏了。///（20210911，接插件温度过高，需要更换，联系代理）","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210914】电池接插件温升有一定规律性，考虑电池出现预充失败故障，因此综合判断电池和车辆之间接插件存在插入不紧密可能性导致打火或接插件温度高，后台报警进行相关优化","流程管控","接插件温度高","nan","nan","nan","nan"]
[2342,"已完结","2021-09-10 17:46:00","北京-房山-李猛","MGMLXN750N2189033","赵志行15720057831","退租","TZ_友商产品竞争","退租","代理商反馈","用户觉得不够用，换了代理的7280电池。","2021-09-10 17:46:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2343,"已完结","2021-09-10 21:13:00","北京-顺义-武晋杰","MGMCLN750N215L008","李山18745757453","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得电池里程不够，想换电池。","2021-09-10 21:23:00","更换电池MGMCLN750N215I108，后台查询5L008，由于用户使用习惯，每天中途都会充电，不能查询到每天电量跑空实际可以跑的公里数，《9月5号17：21至9月6号1：00，用户电量100%到31.29%，用户跑了84公里，续航还可以，并不是很差。///后续需要跟踪新电池的续航能力。","顾佳","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 20:08:00","nan","nan","nan"]
[2344,"已完结","2021-09-10 22:12:00","北京-朝阳-梁先桂","PK50001A100000186","张晓朋15832948636","返款","FK_返款","nan","代理商反馈","6040续租双包返利","2021-09-10 22:14:00","6040续租双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2345,"已完结","2021-09-11 08:41:00","平台仓库","PK504B00100004270","平台","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-11 08:42:00","电池已经充电，电量100%//【20210912】电量0%，之前该电池发生过电量0-100跳变，再次联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","2021-11-04 00:00:00"]
[2346,"已完结","2021-09-11 08:41:00","平台仓库","PK504B10100003024","平台","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-11 08:42:00","电池已经充电，电量92%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2347,"已处理未完结","2021-09-11 09:05:00","北京-通州-张楠","PK50001A100000163","郝伟兵(租) 13520425497\\n","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-11 09:11:00","联系用户更换，电话一直未接，发短信联系，待跟进。///晚上又联系了一下用户，还是没有人接，又发了一条短信提醒。《20210915，再次报警，联系用户》","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2348,"已完结","2021-09-11 09:49:00","北京-朝阳-梁先桂","PK50001A100000438","15842567856 钱增彦","返款","FK_返款","nan","代理商反馈","6040续租双包返利","2021-09-11 09:49:00","6040续租双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2349,"已完结","2021-09-11 10:01:00","北京-通州-李兵兵","PK504B00100004288","赵海潮(租) 13473222811","返款","FK_返款","nan","代理商反馈","6040新用户首租返利","2021-09-11 10:01:00","6040新用户首租返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2350,"已完结","2021-09-11 10:32:00","nan","PK504B00100004041","站点(190) 门口村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-11 10:37:00","联系代理充电，目前电量22%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2351,"已完结","2021-09-11 10:38:00","北京-通州-李兵兵","PK504B10100004414","马驹桥西后街站","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开一天租期","2021-09-11 10:39:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2352,"已处理未完结","2021-09-11 13:26:00","北京-昌平-冯朝旭","UD02030118B4C0050","李魁(租) 17710368758","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户停车送完东西之后，电池不放电，晚上19点租期才到期","2021-09-11 13:40:00","后台查询电池未锁定，尝试重新下发租期，重新插拔连接线，仍然不能放电，没有电流。后台查询电池开关有3变2又变0，联系技术查看，技术反馈电池无异常，由于快到期，尝试重新下发一天租期，联系用户尝试。///用户反馈可以放电了","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】按照系统逻辑锁租期操作发生在租期到期第二天凌晨00:00，因此当天不会出现锁租期动作，怀疑硬件连接问题","平台","未知原因","nan","nan","nan","nan"]
[2353,"已完结","2021-09-11 15:50:00","北京-顺义-梁雪耀","MGMCLN750N215I103","18518769817 李庆新","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户未接电话，加微信///用户反馈觉得电池续航能力差，不够使用。","2021-09-11 15:53:00","更换电池MGMLXN750N2189020 用户使用习惯每天中途都会充电，所以选择阶段查询，查询了9月7日《用户15点时电量88.67%，23：31时电量23.31%，行驶里程72公里，》用户9月6日《9：21时电量100%，12：59时电量69：21%，跑了33公里，按照7250电池跑120公里来算，电池确实续航不是特别好。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】电池一致性无明显异常，SOC差在3%以内，可以继续投入运营，用户用完车SOC还剩30%左右，足够用户需求","无问题关闭","用户感知过于敏感","2021-09-14 01:23:00","nan","nan","nan"]
[2354,"已完结","2021-09-11 18:50:00","北京-昌平-王少树","MGMCLN750N215H001","王宏海(租) 15830382017","用户抱怨","nan","远程解决（抱怨类）","用户电话反馈","小程序显示电池 温度偏高。电池有点烫，用户担心危险。","2021-09-11 18:55:00","后台查看温度在34，35，没有特别高，询问技术，反馈这个温度没关系。联系用户，回家放一会再充电。///用户觉得不放心，想更换一组电池，查看站点有空余电池，联系代理确认。///更换电池MGMLXN750N2189017","顾佳","nan","nan","nan","平台","温度提醒功能设计不合理","2021-09-25 20:17:00","nan","nan","nan"]
[2355,"已完结","2021-09-11 18:54:00","北京-房山-李猛","MGMCLN750N215I072","19520431425单惠强","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时不从事该行业，后期有需要会联系续租。","2021-09-11 18:55:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2356,"已完结","2021-09-11 19:49:00","苏州-兴吴-陈国明","PK504B10100004499","站点(79)兴吴车行","解锁","JS_解锁","nan","代理商反馈","代理要给用户试用，要求开3天租期","2021-09-11 19:50:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2357,"已完结","2021-09-12 08:36:00","北京-昌平-杨工","PK504B10100004401","王兴富(租)17810727067\\n","解锁","JS_解锁","nan","代理商反馈","代理商说用户周一发工资后续租，先开两天用","2021-09-12 08:37:00","开通2天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2358,"已完结","2021-09-12 08:57:00","北京-昌平-王少树","MGMCLN750N215H001","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-12 08:57:00","电量2%，联系代理商充电///《20210915，联系代理充电》///代理还是没有充电，联系春艳。////0918依然未充电，告知春艳。","席志强","mail': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210917】已充电","nan","nan","nan","nan","完成维修","nan"]
[2359,"已完结","2021-09-12 08:59:00","平台仓库","PK50001A100000574","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-12 09:00:00","电量0%，联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2360,"已完结","2021-09-12 09:02:00","北京骑享 河北村中通","PK50001A100000667","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-12 09:02:00","电量86%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2361,"已完结","2021-09-12 09:06:00","苏州-兴吴-陈国明","PK504B10100004499","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-12 09:06:00","电量46%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2362,"已完结","2021-09-12 09:27:00","北京-朝阳-梁先桂","PK500A20100000853","常朋举13716892435\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话已停机，未联系上","2021-09-12 09:27:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2363,"已完结","2021-09-12 09:32:00","北京-通州-张楠","PK504B00100004133","杨树波15886202633\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有急事，要回老家","2021-09-12 09:33:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2364,"已完结","2021-09-12 09:46:00","北京-通州-柴剑波","MGMCLN750N215N071","唐嘉星13520215095\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","朋友给介绍别的工作了，不干外卖了","2021-09-12 09:46:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2365,"已完结","2021-09-12 11:08:00","北京-昌平-焦士平","PK504B00100004047","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通1天","2021-09-12 11:08:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2366,"已完结","2021-09-12 11:49:00","北京-朝阳-梁先桂","PK504B00100004189","贾斌18734563413\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户反馈昨晚在小绿人充了一晚上电，今天要用，电池不放电，仪表盘不亮，电池开关亮着的，重新插拔后仍然不放电。反馈重新插拔时，电池连接线位置打火冒烟。","2021-09-12 12:01:00","后台查看电池电量99%，租期内，电池未锁定，后台无电流总开关为3，反馈技术//更换为PK504B00100004082，叫货拉拉去代理商处查看，是电池接插件口烧坏了。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】打火说明有电，怀疑接插不好导致不放电，重新插拔时烧毁充电口；需要制定此类问题处理流程","产品质量","充电口损坏","2021-09-25 20:19:00","nan","已返仓","nan"]
[2367,"已完结","2021-09-12 14:11:00","北京-朝阳-张朝华","MGMCLN750N215N237","刘威15110210670\\n","退租","BY_产品无法满足需求","退租","代理商反馈","早上10点跑到晚上12点，使用需求达不到","2021-09-12 14:11:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2368,"已完结","2021-09-12 16:06:00","北京-昌平-冯朝旭","PK50001A100000121","周加涛14701073263\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","小程序看不到电量","2021-09-12 16:06:00","后台查看电池离线10天，后续刷新电池在线了，让用户退出重进小程序","席志强","nan","nan","nan","产品质量","信号差","2021-09-25 20:23:00","nan","nan","nan"]
[2369,"已完结","2021-09-12 18:32:00","北京-昌平-石海平","PK500A20100000814","李冰冰13661353876\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不做外卖了，留一组日常用就可以了","2021-09-12 18:33:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2370,"已完结","2021-09-12 18:59:00","北京-通州-张楠","PK504B00100004133","王曙光15513122703\\n","返款","FK_返款","nan","代理商反馈","北京6060促销活动，需返款50","2021-09-12 18:59:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2371,"已完结","2021-09-12 20:37:00","北京-昌平-石海平","PK500A20100000842","王京春18157430366\\n","退租","nan","退租","代理商反馈","有其他事，一组就够用了","2021-09-12 20:37:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2372,"已处理未完结","2021-09-12 21:50:00","北京-骑享-直营","PK50001A100000032","宋林阳17801201529\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","业务部门","骑行断电，之前更换转接线后就没事了//断电时间昨天中午和今天晚上8:35，都是骑得特别快，油门拧到底。断电时电池故障灯亮，拔掉转接线2分钟后故障灯灭了，就恢复放电了。之前换了转接线之后一年都没有事情，最近7-27更换转接线后，近一个月断电过3次左右，用户怀疑是转接线的问题。之前更换转接线是因为电池接口发热，用户怀疑是过热保护断电。今天断电是0032这块，另外一块在小绿人充电柜里面，两块轮着充电轮着用的。","2021-09-12 21:51:00","后台查看总开关3，无故障码。反馈技术//需要具体时间节点，用户电话停机，添加微信暂未通过///《20210915，用户反馈18点左右断电，查看故障报警，15号18：17后台报警，接插件温度过高，联系用户更换接插件》《20210917更换电池PK50001A100000554》这个是售卖的电池，出了技术问题进行的售后","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 回访用户是否已经更换接插件，如已经更换，则联系用户拍一下电池接插件的照片，如果电池接插件已经发黑，则打故障标返厂","产品质量","接插件故障","nan","nan","nan","nan"]
[2373,"已处理未完结","2021-09-12 21:50:00","北京-骑享-直营","PK50001A100000440","宋林阳17801201529\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","业务部门","骑行断电，之前更换转接线后就没事了//断电时间昨天中午和今天晚上8:35，都是骑得特别快，油门拧到底。断电时电池故障灯亮，拔掉转接线2分钟后故障灯灭了，就恢复放电了。之前换了转接线之后一年都没有事情，最近7-27更换转接线后，近一个月断电过3次左右，用户怀疑是转接线的问题。之前更换转接线是因为电池接口发热，用户怀疑是过热保护断电。今天断电是0032这块，另外一块在小绿人充电柜里面，两块轮着充电轮着用的。","2021-09-12 21:51:00","后台查看总开关3，无故障码。反馈技术//需要具体时间节点，用户电话停机，已添加微信//技术核实是过温导致的断电，联系用户询问更换转接线情况","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210917】', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 回访用户是否已经更换接插件，如已经更换，则联系用户拍一下电池接插件的照片，如果电池接插件已经发黑，则打故障标返厂 【20210925】是接插件还是转接线？', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ，同一个人两个电池都报接插件温度高，怀疑是转接线或者车端问题，请确认","产品质量","接插件故障","nan","nan","nan","nan"]
[2374,"已完结","2021-09-13 08:45:00","北京-骑享-直营","PK504B10100004359","张龙13070549939\\n","解锁","JS_解锁","nan","业务部门","春艳联系开通一天","2021-09-13 08:47:00","后台查看租期31天，已到期。设置租赁期32天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2375,"已完结","2021-09-13 08:50:00","北京-昌平-王少树","MGMCLN750N215N066","黄银18210320818\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","要求查一下里程，换电池后跑7-8个小时就没电了，之前的可以跑12个小时。12号早上八点半跑到下午四点半就没电了。","2021-09-13 08:54:00","后台查看使用情况，测算里程：之前用的5I082，8月26号早上7点跑到晚上9点，还剩30%的电，跑了134公里；SOH99; 现在用的5N066，9月12号早上8点跑到下午5点半，电量剩余15%，跑了117公里,SOH99. 确实不如之前电池性能优异。安抚用户从里程来看，电池性能没问题，可以再跑的看看。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210917】差压，SOH无异常，电池正常使用中","无问题关闭","用户车辆问题","2021-09-17 01:25:00","nan","nan","nan"]
[2376,"已完结","2021-09-13 09:40:00","北京-昌平-刘光辉","PK50001A100000542","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-13 09:41:00","电量0%，联系代理商充电","席志强","nan","nan","20210915查看电池电量100%","nan","nan","nan","nan","nan","nan"]
[2377,"已完结","2021-09-13 09:43:00","北京-朝阳-梁先桂","PK50001A100000606","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-13 09:43:00","电量0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2378,"已完结","2021-09-13 09:44:00","北京骑享 河北村中通","PK50001A100000659","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-13 09:44:00","电量3%，年租用户，无用户信息，观察后续是否会充电//43%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2379,"已完结","2021-09-13 10:41:00","北京-朝阳-梁先桂","PK500A20100000916","张春旭18235745987\\n","返款","FK_返款","nan","用户微信联系","续租两块6040电池，需返款81","2021-09-13 10:42:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2380,"已完结","2021-09-13 10:51:00","北京-通州-张楠","PK504B00100004055","姚清浩13716653949\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-13 10:52:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2381,"已完结","2021-09-13 11:23:00","北京-通州-张楠","MGMCLN750N215N019","刘亮18986035171\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有急事回老家","2021-09-13 11:24:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2382,"已完结","2021-09-13 11:23:00","北京-通州-张楠","MGMCLN750N215N070","刘亮18986035171\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有急事回老家","2021-09-13 11:24:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2383,"已完结","2021-09-13 12:01:00","北京-昌平-冯朝旭","PK504B00100004022","李小星13165507772\\n","咨询","nan","nan","用户微信联系","用户租的车+电，车的刹车线坏了，咨询更换刹车线是否报销","2021-09-13 12:02:00","反馈学琦，可以报销。需提供：1.整车图 2.损坏点细节图 3.换件图4.损坏侧整体图。以便留存信息作为报销依据的。付款55，已报销","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2384,"已完结","2021-09-13 12:06:00","北京-昌平-吴锋","MGMCLN750N215N286","赵阳阳13261487131\\n","咨询","nan","nan","用户微信联系","用户之前车丢了，后续找回。今天去派出所推车，发现充电器丢了，咨询该怎么处理。","2021-09-13 12:07:00","反馈学琦，充电器丢失需赔付220.用户表示先去派出所找找看。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2385,"已完结","2021-09-13 13:30:00","北京-海淀-李明桦","MGMCLN750N215N077","王乐13311484101\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","电池太不耐用了，只能跑78-80；说今天出来的时候是100现在就50了，总共也就没有50公里","2021-09-13 13:30:00","后台查看初始电量75%，11号用完就没充过电；今天9点42开始跑，跑到下午1点，跑到52的电，跑了45公里~电池性能优良","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-09-25 20:27:00","nan","nan","nan"]
[2386,"已完结","2021-09-13 14:50:00","北京-大兴-楚海涛","PK504B10100004400","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用","2021-09-13 14:51:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2387,"已处理未完结","2021-09-13 14:52:00","北京-昌平-王桂燕","PK504B10100004336","赵海飞15830333191\\n","后台故障报警","HT_接插件温度过高","换电池【同类】","后台报警","接插件温度过高，联系更换电池","2021-09-13 14:53:00","更换为PK504B10100003073，4336标记故障返厂//3073异常离线，联系春艳过去送电池，送过去后更换电池//更换为PK504B10100004377","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","客户还在使用","产品质量","未知原因","nan","nan","已返厂","2021-11-04 00:00:00"]
[2388,"已完结","2021-09-13 15:15:00","北京-朝阳-梁先桂","PK500A20100000853","成选文16600210685\\n","返款","FK_返款","nan","代理商反馈","新用户租赁两块6040","2021-09-13 15:17:00","部分退款81.奖励不发放。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2389,"已完结","2021-09-13 15:42:00","北京-昌平-冯朝旭","PK50001A100000121","周加涛14701073263\\n","返款","FK_返款","nan","运维系统","北京6040促销活动","2021-09-13 15:43:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2390,"已完结","2021-09-13 15:46:00","北京-顺义-吴小刚","PK504B00100004099","祁月荣18503592437\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-13 15:47:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2391,"已完结","2021-09-13 15:48:00","北京-朝阳-梁先桂","PK504B10100004316","杨大鹏15902466110\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-13 15:48:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2392,"已完结","2021-09-13 15:50:00","北京-朝阳-梁先桂","PK504B10100004432","黄录海15272653333\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-13 15:50:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2393,"已完结","2021-09-13 15:52:00","北京-昌平-冯朝旭","PK504B00100004164","吴灿17301328143\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-13 15:53:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2394,"已处理未完结","2021-09-13 16:02:00","北京-骑享-直营","PK50001A100000497","张鑫15300314823\\n","用户抱怨","BY_骑行断电","nan","用户微信联系","骑行断电，过一会自己就好了恢复放电","2021-09-13 16:03:00","电池接插件温度过高，过热保护了，建议用户去更换转接线，检查车的线路是不是该换了，用户说后续要换车，先换一根转接线","席志强","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2395,"已完结","2021-09-13 16:51:00","北京-骑享-直营","PK500A20100000732","成海宝18946262355\\n","退租","TZ_更换交通工具","退租","代理商反馈","买了朋友的电动车含电池，冬天冷了再租","2021-09-13 16:51:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2396,"已完结","2021-09-13 16:51:00","北京-骑享-直营","PK500A20100000743","成海宝18946262355\\n","退租","TZ_更换交通工具","退租","代理商反馈","买了朋友的电动车含电池，冬天冷了再租","2021-09-13 16:52:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2397,"已完结","2021-09-13 17:04:00","北京-海淀-李明桦","PK504B10100004423","nan","代理商抱怨","BY_有异响","nan","代理商反馈","电池异响","2021-09-13 17:04:00","后台查看电池故障代码16384，总开关0.电池故障灯亮，反馈技术//硬件短路保护，标记故障，联系返厂(后续告知为硬件故障，弱化问题，降低用户的紧张度。)","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","硬件短路保护","2021-09-25 01:25:00","nan","nan","nan"]
[2398,"已完结","2021-09-13 17:46:00","北京-朝阳-梁先桂","PK504B10100004393","张军亮15901333492\\n","退租","nan","退租","代理商反馈","微信暂未回复","2021-09-13 17:46:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2399,"已完结","2021-09-13 17:49:00","北京-海淀-李明桦","MGMCLN750N215N005","王培华17710275254\\n","退租","nan","退租","代理商反馈","电话未接","2021-09-20 17:50:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2400,"已完结","2021-09-13 18:39:00","北京-房山-李猛","MGMCLN750N215N248","王晶石13261650285\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","不够跑，看的车子仪表盘的里程，刚租上能跑110，现在只能跑100多一点就没电了//换电后有41%的电，骑了10公里七点半左右电量0%了","2021-09-13 18:40:00","更换为MGMLXN750N2189033，待测算里程//后台查看电量确实为0 ，电量掉的快，反馈技术核实。联系用户叫货拉拉回家，报销","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20210917】SOC在欠压时刻进行修正，SOC估算偏差较大，需尽快通过软件修复","产品质量","SOC估算偏差","2021-09-17 20:31:00","nan","nan","nan"]
[2401,"已完结","2021-09-13 19:34:00","北京-顺义-武晋杰","MGMCLN750N215I038","王东红13699112103","用户抱怨","ZX_电池用没电了","换电池【同类】","代理商反馈","电量0了，换一块有电的用","2021-09-13 19:34:00","更换为MGMLXN750N2189027，换下来没电的联系代理商帮忙充电《20210915，电池低电量报警，联系代理充电》","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 20:31:00","nan","nan","nan"]
[2402,"已完结","2021-09-13 20:49:00","北京-昌平-石海平","PK504B10100004390","司春伦13552317271\\n","退租","TZ_更换交通工具","换电池【不同类】","代理商反馈","更换72的电池，退租当前的","2021-09-13 20:49:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2403,"已完结","2021-09-13 21:06:00","北京-昌平-石海平","PK504B10100004352","王宏烁15530328752\\n","退租","TZ_更换交通工具","换电池【不同类】","代理商反馈","换车了要换72的电池","2021-09-13 21:08:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2404,"已处理未完结","2021-09-13 22:46:00","北京-朝阳-梁先桂","PK500A20100000765","成选文16600210685\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","租了两块，这块不放电","2021-09-13 22:46:00","后台查看租期已下发未解锁","席志强","nan","nan","【20210925】8月25号9:21，电池被锁定，田田调拨了电池归属。调拨归属会锁定电池？","平台","未知原因","nan","nan","nan","nan"]
[2405,"已完结","2021-09-14 09:20:00","平台仓库","PK50001A100000633","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-14 09:21:00","电量0%，联系春艳充电","席志强","nan","nan","20210915，查看电量93%","nan","nan","nan","nan","nan","nan"]
[2406,"已完结","2021-09-14 09:20:00","平台仓库","PK504B10100003024","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-14 09:22:00","92%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2407,"已完结","2021-09-14 10:16:00","北京-朝阳-尹群召","PK504B00100004257","高岷13841984518\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有点急事，要回老家","2021-09-14 10:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2408,"已完结","2021-09-14 10:16:00","北京-朝阳-尹群召","PK504B00100004084","高岷13841984518\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有点急事，要回老家","2021-09-13 10:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2409,"已完结","2021-09-14 10:53:00","北京-海淀-李明桦","MGMCLN750N215N006","杨渊18434567335\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户反馈充完电要用，电池不放电。仪表盘亮着，拧油门仪表盘也亮，但是不放电不走","2021-09-14 10:57:00","后台查看在租期内，电池未锁定，无故障，电池总开关2.反馈技术","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210914】电机有工作电压范围，有的电机质量不太好，电压高了反而超过了工作范围，降下来回到范围内就好了。这个场景就是满电无法放电，车辆可以亮屏幕，很有可能就是电机保护不输出，解决方案是让用户到代理那换块电量相对比较低的电池，或者找个车放放电，不要充那么高，需要给客户强调的是电池没有问题，没有办法通过换电池解决根本问题，换其他家的电池也一样，引导客户去修车或者换车","无问题关闭","用户车辆问题","2021-09-25 21:06:00","nan","nan","nan"]
[2410,"已完结","2021-09-14 12:03:00","北京-顺义-梁雪耀","MGMCLN750N215I115","付秋军15100412124\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事要回老家","2021-09-14 12:03:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2411,"已完结","2021-09-14 12:06:00","北京-房山-李猛","MGMCLN750N215N020","张海鹏13564075137\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-14 12:06:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2412,"已完结","2021-09-14 12:06:00","北京-房山-李猛","MGMCLN750N215N058","薛杰13658668440\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-14 12:06:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2413,"已完结","2021-09-14 14:39:00","北京-大兴-楚海涛","MGMCLN750N215I045","冯建伟13144557961\\n","咨询","nan","nan","用户微信联系","想知道今天跑了多少公里，跑到下午一点半，剩37%的电了","2021-09-14 14:40:00","后台查看，用户是早上5点半跑到下午一点半，剩余39%的电量，跑了89公里~","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2414,"已完结","2021-09-14 15:12:00","北京-昌平-冯朝旭","PK500A20100000825","陈志铅17710871976\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，需返款81","2021-09-14 15:12:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2415,"已完结","2021-09-14 15:23:00","北京-骑享-直营","PK504B10100003022","董振南18330019983\\n","退租","TZ_充电条件限制","退租","代理商反馈","春艳联系退租，房东不让充电了，附近的充电桩起火了","2021-09-14 15:24:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2416,"已完结","2021-09-14 15:23:00","北京-骑享-直营","PK500A20100000764","董振南18330019983\\n","退租","TZ_充电条件限制","退租","代理商反馈","春艳联系退租，房东不让充电了，附近的充电桩起火了","2021-09-14 15:24:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2417,"已完结","2021-09-14 15:29:00","北京-骑享-直营","MGYGYN660N214E002","袁勇15533065605\\n","退租","TZ_更换交通工具","退租","代理商反馈","春艳联系退租，自己买了电动车","2021-09-14 15:30:00","归还电池+车，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2418,"已完结","2021-09-14 15:32:00","北京-昌平-冯朝旭","PK504B00100004276","昝忠良15131031555\\n","退租","TZ_充电条件限制","退租","代理商反馈","春艳联系退租，房东不让充电了","2021-09-14 15:33:00","归还电池+车，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2419,"已完结","2021-09-14 15:37:00","北京-昌平-冯朝旭","PK504B00100004022","李小星13165507772\\n","退租","TZ_充电条件限制","退租","代理商反馈","春艳联系退租，住处不让充电了，附近的充电设备电流小，一天要跑的时间长，补电补不起来。早上7电跑到晚上十一二点。","2021-09-14 15:40:00","归还电池+车，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2420,"已处理未完结","2021-09-14 16:51:00","北京-朝阳-梁先桂","PK50001A100000209","杨阜茂15693379031\\n","后台故障报警","HT_接插件温度过高","nan","后台报警","后台报警接插件温度过高","2021-09-14 16:52:00","用户车子是新车，排除线路老化引起的发热，告知用户空了去更换转接线","席志强","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2421,"已处理未完结","2021-09-14 16:54:00","北京-海淀-李明桦","PK504B10100004365","孟豪15833209661\\n","后台故障报警","HT_接插件温度过高","nan","后台报警","后台报警接插件温度过高","2021-09-14 16:55:00","已联系用户先排除车的线路老化引起的发热，如果近期换过线路的，直接去更换电池","席志强","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2422,"已完结","2021-09-14 19:28:00","北京-通州-张楠","PK504B00100004141","施承博13466712343\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-14 19:29:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2423,"已完结","2021-09-14 19:30:00","北京-通州-柴剑波","UD02030118B4C0008","安帅杰13483086900\\n","退租","nan","退租","代理商反馈","有事需要回老家一趟，回来后再租","2021-09-14 19:31:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2424,"已完结","2021-09-14 19:37:00","北京-通州-李兵兵","PK504B00100004053","王建亭17600319376\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话不接","2021-09-14 19:37:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2425,"已完结","2021-09-14 19:41:00","北京-朝阳-尹群召","MGMCLN750N215N034","张振微13784725205","退租","TZ_用户不再从事该行业","退租","代理商反馈","不想干了，要回老家","2021-09-14 19:41:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2426,"已完结","2021-09-14 22:12:00","北京-昌平-孟红祥","MGMCLN750N215N198","冯金强18285773183\\n","退租","nan","退租","用户电话反馈","天冷了，找了一份稳定的工作，兼职跑外卖，用不了两块电池了，退一块","2021-09-14 22:13:00","归还电池，退押金。孟红详站点租赁，还到了冯朝旭站点，操作调拨","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2427,"已完结","2021-09-14 22:21:00","北京-昌平-冯朝旭","PK50001A100000239","唐峰15203413301\\n","退租","TZ_更换交通工具","退租","代理商反馈","换摩托车了，不用电动车了","2021-09-14 22:21:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2428,"已完结","2021-09-14 23:49:00","北京-朝阳-张朝华","MGMCLN750N215N234","常俊伟18601956985","退租","TZ_友商产品竞争', 'BY_产品无法满足需求","退租","代理商反馈","用户觉得7255电池不够用，换了更加大的电池，电池品牌不明","2021-09-15 08:36:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2429,"已完结","2021-09-15 09:12:00","北京-昌平-刘光辉","PK50001A100000150","站点(78)吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:14:00","联系代理充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2430,"已完结","2021-09-15 09:12:00","北京-昌平-刘光辉","PK50001A100000204","站点(78)吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:14:00","联系代理充电，电量还有0%////0917再次提醒充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2431,"已完结","2021-09-15 09:18:00","北京-骑享-直营","PK50001A100000276","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:18:00","已经充电，电量100%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2432,"已完结","2021-09-15 09:20:00","北京-昌平-杨工","PK50001A100000309","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:21:00","联系代理充电，电量还有0%////0917再次提醒代理充电///0918再次联系代理，并', 'type': 'text'}, {'text': '@春艳","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返仓","nan"]
[2433,"已完结","2021-09-15 09:23:00","北京-骑享-直营","PK50001A100000364","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:24:00","已经充电，电量86%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2434,"已完结","2021-09-15 09:23:00","北京-骑享-直营","PK50001A100000539","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:24:00","已经充电，电量93%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2435,"已完结","2021-09-15 09:26:00","北京-昌平-杨工","PK50001A100000585","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:27:00","联系代理充电，电量还有0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2436,"已完结","2021-09-15 09:29:00","平台仓库","PK50001A100000633","平台","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:29:00","已经充电，电量93%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2437,"已完结","2021-09-15 09:30:00","北京-骑享-直营","PK50001A100000667","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:30:00","已经充电，电量63%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2438,"已完结","2021-09-15 09:36:00","北京-骑享-直营","PK500A20100000779","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:36:00","已经充电，电量71%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2439,"已完结","2021-09-15 09:37:00","苏州-兴吴-陈国明","PK504B00100004091","兴吴车行","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:38:00","已经充电，电量49%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2440,"已完结","2021-09-15 09:39:00","平台仓库","PK504B10100003024","平台仓库","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:39:00","已经充电，电量94%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2441,"已完结","2021-09-15 09:41:00","苏州-约哈斯-代理站","PK504B10100003190","约哈斯直营站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:42:00","已经充电，电量100%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2442,"已完结","2021-09-15 09:43:00","北京-通州-柴剑波","UD02030118B4C0008","马驹桥镇新屯小区","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 09:42:00","联系代理充电，电量11%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2443,"已处理未完结","2021-09-15 10:00:00","北京-朝阳-梁先桂","PK50001A100000240","付士坤(租) 18730941779","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高。","2021-09-15 10:01:00","联系用户更换接插件。电话挂机，短信联系《0916继续跟踪》。","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2444,"已完结","2021-09-15 10:43:00","顺义-黄群保","MGMCLN750N215N143","张志江17600341191\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","电话未接，微信未通过。代理反馈用户不从事该行业，用户没有反馈电池不好。","2021-09-15 10:47:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2445,"已完结","2021-09-15 13:43:00","北京-通州-柴剑波","MGMCLN750N215N116","陈山15010167159","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航能力不足，跑不远。","2021-09-15 13:44:00","更换电池MGMCLN750N215N167，后台查询《9月14日，7点用户电量99.8%，20：27点电量25.3%，用户当天行驶96公里。》《9月15日，6：27用户电量99.8%，13：27点电量50.7%，用户当天行驶69公里》从数据上看电池续航并不是像用户反馈的那样，续航还是挺好的。","顾佳","nan","nan","nan","无问题关闭","SIM卡异常停用","2021-09-25 21:11:00","nan","已返厂","2021-11-04 00:00:00"]
[2446,"已完结","2021-09-15 14:34:00","北京-昌平-冯朝旭","PK50001A100000252","王建光13522169791","返款","FK_返款","nan","代理商反馈","6040双包返利","2021-09-15 14:35:00","6040双包返利81元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2447,"已完结","2021-09-15 15:36:00","北京-朝阳-梁先桂","PK500A20100000910","18204227863 岳蕾","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-15 15:37:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2448,"已完结","2021-09-15 16:45:00","北京-昌平-石海平","PK500A20100000842","昌平商业街爱玛电动车","解锁","JS_解锁","nan","代理商反馈","代理需要使用，开租期1天","2021-09-15 16:46:00","开租期一天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2449,"已完结","2021-09-15 17:00:00","北京-骑享-直营","PK50001A100000503","潘登13515578231","退租","TZ_更换交通工具","退租","业务部门","用户电话未接，春艳反馈，用户更换交通工具。换了新的电车。","2021-09-15 17:02:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2450,"已完结","2021-09-15 18:20:00","北京-朝阳-尹群召","PK504B00100004059","15901380045 江兴利","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户说有时候小程序电量显示剩余20%的时候就没有电了。","2021-09-15 18:24:00","更换电池PK504B00100004257，后台查询电池一致性较好，状态还可以。故障奉先电池里程估算不准确，用户跑了一天只显示跑了几公里，或者十几公里。联系技术再查看一下。技术反馈电池剩余20%不能放电这个问题结果，由于6060是磷酸铁锂的，SOC比较难算，这个问题6060电池出现的会多一点。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210917】该电池一致性差，需要均衡修复","产品质量","模组耗电不一致","2021-09-25 21:11:00","nan","nan","nan"]
[2451,"已完结","2021-09-15 18:55:00","苏州-兴吴-陈国明","PK50001A100000710","恒业广场站","解锁","JS_解锁","nan","代理商反馈","用户想要试用，代理要求开租期7天","2021-09-15 19:57:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2452,"已完结","2021-09-15 19:16:00","北京-昌平-杨工","PK50001A100000254","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-15 19:18:00","联系代理充电，电量还有0%////0917再次提醒代理充电///0918再次联系代理，并@春艳//【20210922】离线29天，反馈技术，标记故障","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】未及时充电和提醒，8月24号已过放","平台","无低电量提醒","2021-09-25 21:19:00","nan","已返厂","2021-11-04 00:00:00"]
[2453,"已完结","2021-09-15 19:50:00","北京-顺义-武晋杰","MGMLXN750N2189027","13699112103 王东红","用户抱怨","BY_续航不足","换电池【同类】","用户电话反馈","用户觉得电池续航能力差，跑不了多少。","2021-09-15 20:20:00","更换电池MGMLXN750N2189030《后台查询电池电池压差较大，需要均衡，故障代码22，故障奉先电池里程估算不准确，用户跑了一天只显示跑了几公里，或者十几公里。反馈技术查看。》","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20210917】电池馈电，联系代理商充电，后台低电量报警未解析，需要跟进，压差大为SOC估算误差导致，电池一致性无问题","产品质量","SOC估算偏差","2021-09-17 21:22:00","nan","nan","nan"]
[2454,"已完结","2021-09-15 20:13:00","北京-海淀-李明桦","MGMCLN750N215N174","向东小学站","解锁","JS_解锁","nan","代理商反馈","代理使用电池，要求开租期，","2021-09-15 20:20:00","解锁开租期3天，发现电池没有电了，联系代理。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2455,"已完结","2021-09-15 20:41:00","北京-朝阳-梁先桂","PK504B10100004311","闵春涛(租) 19107219030","咨询","ZX_套餐活动","nan","代理商反馈","用户询问每月租期是几天的","2021-09-15 20:43:00","联系用户解释，用户了解了。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2456,"已处理未完结","2021-09-16 10:36:00","天津-南开-铁塔-朱浩晟","PK50001A100000101","李七庄韵达","后台故障报警","HT_接插件温度过高","远程解决（抱怨类）","后台报警","接插件温度过高","2021-09-16 10:37:00","联系春艳，","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2457,"已完结","2021-09-16 08:40:00","北京-昌平-杨工","MGMLXN750N218B004","13120300682 胡凌冲","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-16 08:40:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2458,"已处理未完结","2021-09-16 10:23:00","北京-昌平-杨工","PK504B10100004441","竹刚(租) 16619753472","后台故障报警","HT_MOS损坏","换电池【同类】","后台报警","电池MOS开关损坏","2021-09-16 10:24:00","用户续租，联系更换，电池开关损坏，联系春艳带回。///更换电池PK504B10100004304","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210917】4441电池没电了，需要尽快处理', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","产品质量","Mos损坏","2021-09-25 21:37:00","nan","已返厂","2021-11-04 00:00:00"]
[2459,"已完结","2021-09-16 09:35:00","北京-顺义-武晋杰","MGMCLN750N215I038","天竺镇楼台村","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:35:00","联系代理充电，电量为0%///0918再次联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2460,"已完结","2021-09-16 09:37:00","北京-海淀-李明桦","MGMCLN750N215N174","向东小学站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:37:00","联系代理充电，电量为0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2461,"已完结","2021-09-16 09:40:00","北京-昌平-杨工","PK50001A100000585","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:40:00","已经充电，电量100%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2462,"已完结","2021-09-16 09:42:00","北京-骑享-直营","PK50001A100000642","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:42:00","已经充电，电量87%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2463,"已完结","2021-09-16 09:43:00","北京-骑享-直营","PK50001A100000659","河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:42:00","已经充电，电量37%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2464,"已完结","2021-09-16 09:44:00","苏州-李英海","PK50001A100000710","恒业广场站\\n","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:45:00","已经充电，电量98%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2465,"已完结","2021-09-16 09:46:00","北京-昌平-杨工","PK504B00100004075","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:46:00","已经充电，电量34%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2466,"已完结","2021-09-16 09:48:00","平台仓库","PK504B10100003024","平台仓库","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-16 09:49:00","已经充电，电量92%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2467,"已完结","2021-09-15 23:28:00","北京-昌平-孟红祥","MGMCLN750N215I013","吴桐(租) 15690581050","用户抱怨","BY_充不满电","nan","代理商反馈","用户反馈电池充不满电，充到百分之八十几充电器就跳绿灯，重新插拔之后可以充电几分钟，电流由5A变为2.7A，1A，充电器单独插时充电器亮红灯。","2021-09-16 08:36:00","联系用户询问情况，充电器单独插亮红灯，充电器没有问题，用户在家充电，电池租用开始就只有一次充满过，每次基本都是只能充到80几，反馈技术。////格林美说电池充电过程中8A的充电器输出48A的电流，想要寄过去查看。学琦建议先让用户更换充电器。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210917】通知用户尽快更换充电器，更换下来的充电器通知代理商隔离出来，春艳姐打标记，需要返厂', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","产品质量","充电器质量","2021-09-17 01:28:00","正常","需返仓","nan"]
[2468,"已处理未完结","2021-09-16 10:37:00","北京-一帮一-蒋总","PK50001A100000374","一帮一","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-09-16 10:37:00","联系春艳，","顾佳","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2469,"已完结","2021-09-16 10:52:00","北京-骑享-直营","PK500A20100000800","18419275772 马路退","退租","NB_电池调拨","退租","业务部门","春艳要这个电池换给别的用户。","2021-09-16 10:53:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2470,"已处理未完结","2021-09-16 10:49:00","北京-通州-李兵兵","PK504B00100004253","马明朝(租)15010881267","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","电池一天没有用，今天使用不能放电，仪表盘不亮。","2021-09-16 11:00:00","后台查询，电池未锁定，在租期，尝试重新解锁，下租期，电池离线状态，让用户在信号好的地方等待一会，还是不行，联系技术，反馈24小时没有使用，需要重新按电池开关。用户电池在踏板下面，不方便打开，过了一会，电池上线又可以使用了。","顾佳","nan","nan","【20210925】需测试这种情况电池唤醒措施","产品质量","未知原因","nan","nan","nan","nan"]
[2471,"已完结","2021-09-16 11:04:00","苏州-兴吴-陈国明","PK504B10100004498","兴吴车行","解锁","JS_解锁","nan","代理商反馈","代理要给用户试用，开3天租期","2021-09-16 11:06:00","开3天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2472,"已完结","2021-09-16 11:49:00","北京-通州-李兵兵","MGMCLN750N215N229","15603123301 金汉章","退租","TZ_自购电池","退租","代理商反馈","用户自己买的电池够用了，不需要这个电池 了。","2021-09-16 11:50:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2473,"已完结","2021-09-16 13:54:00","北京-昌平-王桂燕","PK504B10100004358","13366094515 韩宇","退租","TZ_暂未反馈原因","退租","代理商反馈","电话是空号，询问代理，只说到期不租了。","2021-09-16 13:55:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2474,"已完结","2021-09-16 14:36:00","北京-大兴-楚海涛","MGMCLN750N215N301","13994038137赵俊飞","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户被封号，封到月底，暂时用不上了。","2021-09-16 14:37:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2475,"已完结","2021-09-16 15:25:00","北京-朝阳-梁先桂","PK500A20100000799","18310149006梅蕾","返款","FK_返款","nan","代理商反馈","6040续租双包返利","2021-09-16 15:26:00","6040续租双包返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2476,"已完结","2021-09-16 16:10:00","北京-骑享-直营","PK504B00100004172","直营站点1","解锁","JS_解锁","nan","业务部门","春艳使用，要求开租期31天","2021-09-16 16:10:00","开租期31天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2477,"已完结","2021-09-16 16:47:00","北京-朝阳-尹群召","PK504B00100004257","15901380045 江兴利","返款', '退租","TZ_更换交通工具', 'FK_返款","退租","代理商反馈","换了新车，要换72的电池。","2021-09-16 16:48:00","归还电池，退押金。《押金钟頔退，MGMCLN750N215N034退5天租金》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2478,"已完结","2021-09-16 17:40:00","北京-朝阳-梁先桂","PK504B00100004040","邢振伟(租)13683395629","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家割麦子去了，回来会租。","2021-09-16 17:41:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2479,"已完结","2021-09-16 17:00:00","北京-朝阳-梁先桂","MGMCLN750N215N015","徐汝有15501262955","退租","BY_产品无法满足需求","退租","代理商反馈","用户觉得不够用，换了代理那边别的品牌的7280，品牌不知。电池大小跟我们7250 的差不多大小。如果我们有更大的会继续租用我们的电池。","2021-09-16 18:20:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2480,"已完结","2021-09-16 17:50:00","北京-昌平-王桂燕","PK50001A100000225","13804892720 任海晶","退租","TZ_暂未反馈原因","退租","代理商反馈","电话不接，挂机，微信不通过。","2021-09-16 17:52:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2481,"已完结","2021-09-16 18:22:00","北京-朝阳-梁先桂","PK504B10100004311","19107219030 闵春涛","退租","BY_产品无法满足需求","退租","代理商反馈","要换72的电池。","2021-09-16 18:24:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2482,"已完结","2021-09-16 18:31:00","北京-朝阳-尹群召","PK504B00100004257","吕家营站","解锁","JS_解锁","nan","代理商反馈","代理要用，开租期3天","2021-09-16 18:32:00","开租期3天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2483,"已完结","2021-09-16 18:45:00","北京-顺义-梁雪耀","MGMCLN750N215I128","18640112452屈文秀","退租","TZ_更换交通工具","退租","代理商反馈","黄牌不让骑，换了摩托车。","2021-09-16 18:45:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2484,"已完结","2021-09-16 21:17:00","苏州-车行-叶海洋","PK504B10100004500","18762936672 乔兴龙","返款","FK_返款","nan","业务部门","苏州地区首租活动","2021-09-16 21:18:00","苏州首月优惠60元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2485,"已完结","2021-09-16 21:25:00","北京-曹尚君","MGMCLN750N215N165","13467066841温超","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业，回老家了。","2021-09-16 21:28:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2486,"已完结","2021-09-17 09:06:00","北京-昌平-王少树","PK504B10100004332","13329453663 鲍永刚","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话未接，微信未加。","2021-09-17 09:07:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2487,"已完结","2021-09-17 09:12:00","北京-朝阳-梁先桂","MGMCLN750N215N015","百子湾宝岛电动车站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:14:00","联系代理充电，电量0%///代理现在没办法充电，联系春艳。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2488,"已完结","2021-09-17 09:15:00","北京-通州-柴剑波","MGMCLN750N215N116","马驹桥镇新屯小区","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:16:00","电池已经充电，电量47%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2489,"已完结","2021-09-17 09:21:00","北京-顺义-武晋杰","MGMLXN750N2189027","天竺镇楼台村","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:21:00","联系代理充电，电量6%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2490,"已完结","2021-09-17 09:24:00","北京-昌平-刘光辉","PK50001A100000124","吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:25:00","联系代理充电，电量0%///0918联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2491,"已完结","2021-09-17 09:24:00","北京-昌平-刘光辉","PK50001A100000150","吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:25:00","已经充电，电量100%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2492,"已完结","2021-09-17 09:28:00","平台仓库","PK50001A100000272","平台仓库","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:28:00","联系春艳充电，电量0%///联系春艳","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2493,"已完结","2021-09-17 09:29:00","北京骑享 河北村中通","PK50001A100000276","北京骑享 河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:30:00","已经充电，电量90%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2494,"已完结","2021-09-17 09:31:00","北京骑享 河北村中通","PK50001A100000364","北京骑享 河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:31:00","已经充电，电量84%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2495,"已完结","2021-09-17 09:33:00","北京-昌平-杨工","PK504B00100004075","东廊村站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:34:00","已经充电，电量34%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2496,"已完结","2021-09-17 09:34:00","苏州-兴吴-陈国明","PK504B00100004091","兴吴车行","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:35:00","已经充电，电量78%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2497,"已完结","2021-09-17 09:39:00","平台仓库","PK504B10100003024","平台仓库","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:42:00","已经充电，电量92%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2498,"已完结","2021-09-17 09:46:00","苏州-约哈斯-代理站","PK504B10100003190","约哈斯直营站","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 09:46:00","已经充电，电量100%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2499,"已完结","2021-09-17 10:11:00","北京-昌平-刘光辉","PK50001A100000488","吉城美家","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 10:11:00","联系代理充电，电量0%///0918联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2500,"已完结","2021-09-17 10:15:00","北京骑享 河北村中通","PK50001A100000667","北京骑享 河北村中通","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 10:16:00","已经充电，电量29%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2501,"已完结","2021-09-17 10:17:00","北京-朝阳-尹群召","PK504B00100004059","吕家营站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-17 10:20:00","已经充电，电量31%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2502,"已完结","2021-09-17 11:32:00","北京-房山-李猛","MGMLXN750N2189005","范长生15100893198","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-17 11:33:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2503,"已完结","2021-09-17 11:38:00","北京-昌平-王少树","PK504B10100004391","18731930575 李康","用户抱怨","SH_充电器损坏","远程解决（抱怨类）","业务部门","充电器坏了，没有冲上电，现在没电了，需要换一块电池。","2021-09-17 11:41:00","电池调拨3045由刘闯军马家堡西路站换至王少树东沙各庄站，4391由王少树东沙各庄站调至马家堡西路站，告知钟頔，更换电池PK504B10100003045。","顾佳","nan","nan","nan","产品质量","充电器功能损坏","2021-09-25 21:41:00","nan","nan","nan"]
[2504,"已完结","2021-09-17 12:43:00","北京-昌平-杨工","PK50001A100000387","东廊村站","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开租期。","2021-09-17 12:44:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2505,"已完结","2021-09-17 14:42:00","北京-骑享-直营","PK500A20100000743","18518231018冷天雷","返款","FK_返款","nan","业务部门","6040双包返利81","2021-09-17 14:43:00","6040双包返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2506,"已完结","2021-09-17 14:50:00","北京-昌平-杨工","MGMCLN750N215I061","13717568029高磊磊","退租","TZ_用户不再从事该行业","退租","代理商反馈","28号回宿迁，不在北京了。","2021-09-17 14:52:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2507,"已完结","2021-09-17 14:51:00","北京-海淀-李明桦","PK500A20100000788","13942914442 邓全志","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了","2021-09-17 14:53:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2508,"已完结","2021-09-17 14:51:00","北京-海淀-李明桦","PK500A20100000796","13942914442 邓全志","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了","2021-09-17 14:53:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2509,"已完结","2021-09-17 16:08:00","北京-通州-刘玉甫","MGMCLN750N215N187","18201034989宁小广","退租","BY_续航不足","退租","代理商反馈","电池续航不足，不够用。","2021-09-17 16:10:00","归还电池，退押金，后台查询《9月16日，电量94.18%到48.68%，用户行驶55公里，电池续航还可以。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2510,"已完结","2021-09-17 16:17:00","北京-海淀-李明桦","PK504B10100004333","15296704884孙栋栋","退租","BY_产品无法满足需求","退租","代理商反馈","用户电池电量不够使用，退60电池换72的电池。","2021-09-17 16:30:00","归还电池，退押金，询问钟頔，该情况可退租金，21天238元。新租电池MGMCLN750N215N174","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2511,"已完结","2021-09-17 16:53:00","平台仓库","PK504B00100004189","平台","解锁","JS_解锁","nan","业务部门","春艳要用，开租期2天","2021-09-17 16:53:00","开租期2天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2512,"已完结","2021-09-17 16:53:00","平台仓库","PK504B10100004311","平台","解锁","JS_解锁","nan","业务部门","春艳要用，开租期1天","2021-09-17 16:54:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2513,"已完结","2021-09-17 19:31:00","北京-朝阳-梁先桂","PK500A20100000802","王崇微13520771373","解锁","JS_解锁","nan","用户电话反馈","用户20号发工资，想先开3天租期用一下，发工资续租。","2021-09-17 19:34:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2514,"已完结","2021-09-17 19:31:00","北京-朝阳-梁先桂","PK500A20100000919","王崇微13520771373","解锁","JS_解锁","nan","用户电话反馈","用户20号发工资，想先开3天租期用一下，发工资续租。","2021-09-17 19:34:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2515,"已处理未完结","2021-09-17 17:50:00","北京-海淀-姜成久","MGMCLN750N215N226","王辉13018662086","咨询","BY_电池租赁问题","nan","代理商反馈","电池归属地问题。","2021-09-17 18:00:00","用户在梁先桂那边租的电池，电池归属地方确属于姜久成，联系钟頔，春艳查看原因。","顾佳","nan","nan","nan","流程管控","未知原因","nan","nan","nan","nan"]
[2516,"已完结","2021-09-18 08:40:00","北京-朝阳-梁先桂","PK50001A100000613","独小义 18210673340","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，询问代理","2021-09-18 08:41:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2517,"已处理未完结","2021-09-18 08:45:00","北京-昌平-杨工","MGMLXN750N2189031\\n","19158047283 郝文亮","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户反馈充电一晚上没有充上，电池灯一闪一闪，第一个灯闪红灯，第4个闪绿灯","2021-09-18 08:51:00","8B004电池更改，单王7255H锂电改为单王7255锂电。更换电池MGMLXN750N218B004，后台查看故障码27，电压过低，均衡失败，联系技术查看MGMLXN750N2189031 电池有内网通讯故障，做故障标记，联系春艳收回。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返仓","nan"]
[2518,"已处理未完结","2021-09-18 10:19:00","北京-昌平-冯朝旭","PK50001A100000308","13522169791王建光","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","用户在家充电，插上充电一会充电器就停了。","2021-09-18 10:20:00","更换电池PK50001A100000680，询问代理，早上已经帮忙更换充电器充电，后台查看PK50001A100000308，电池压差过大，联系技术，技术反馈请代理用5A的充电试试，不行需要打故障码返厂。///大故障标识，联系春艳，王飞返厂","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返厂","2021-11-04 00:00:00"]
[2519,"已完结","2021-09-18 12:10:00","北京-昌平-杨工","PK504B10100004401","17810727067王兴富","退租","BY_产品无法满足需求","退租","代理商反馈","用户觉得60续航不够用","2021-09-18 12:11:00","联系用户，推荐72的电池，用户说过几天去看看。归还电池，退押金《押金微信退》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2520,"已完结","2021-09-18 12:15:00","北京-顺义-吴小刚","PK504B00100004099","15535781424梁园园","返款","FK_返款","nan","代理商反馈","新用户首租优惠","2021-09-18 12:16:00","新用户首租优惠50，已返利。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2521,"已完结","2021-09-18 13:29:00","北京-海淀-李明桦","PK50001A100000344","张伟15286915523","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家了，不干了","2021-09-18 13:29:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2522,"已完结","2021-09-18 13:29:00","北京-海淀-李明桦","PK500A20100000801","张伟15286915523","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家了，不干了","2021-09-18 13:29:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2523,"已处理未完结","2021-09-18 13:43:00","北京骑享 河北村中通","PK50001A100000099","河北村中通\\n","用户抱怨","BY_不能充电","nan","业务部门","电池无法充电","2021-09-18 13:49:00","后台查询电池离线时间过久，春艳尝试充电，还是不行，联系技术，同意打故障标识，联系王飞返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】9月17号MOS全部断开，原因需要查清楚，无故障码","产品质量","未知原因","nan","nan","已返厂","2021-11-04 00:00:00"]
[2524,"已处理未完结","2021-09-18 13:43:00","北京骑享 河北村中通","PK50001A100000508","河北村中通\\n","后台故障报警","BY_不能充电","nan","业务部门","预充失败","2021-09-18 13:49:00","春艳反馈，预充失败，尝试重新链接插拔件，还是不行，联系技术，同意打故障标识，联系王飞返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返厂","2021-11-04 00:00:00"]
[2525,"已完结","2021-09-18 14:14:00","北京-朝阳-梁先桂","MGMCLN750N215N063","高飞(租)13303189290","用户抱怨","BY_骑行断电","nan","用户微信联系","5N063   反馈昨天晚上八点半左右骑行断电了，电池有电不走，仪表盘亮着的。说是仪表盘显示亏电//【20210919】用户反馈电池电量较低时，电动车就走走停停。断电时仪表盘是亮着的，拧油门不走。过一会自己就恢复放电了","2021-09-18 14:15:00","反馈技术仪表盘不准的，电动车是通过电压判断的，看小程序里面的电量//反馈技术核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210925】9月17号晚上8-9点，电池放电MOS闭合","无问题关闭","用户车辆问题","2021-09-25 22:12:00","nan","nan","nan"]
[2526,"已完结","2021-09-18 14:18:00","平台仓库","PK50001A100000226","平台","解锁","JS_解锁","nan","业务部门","春艳试用","2021-09-18 14:18:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2527,"已完结","2021-09-18 14:18:00","平台仓库","PK50001A100000298","平台","解锁","JS_解锁","nan","业务部门","春艳试用","2021-09-18 14:18:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2528,"已完结","2021-09-18 14:36:00","北京-海淀-李明桦","MGMCLN750N215N005","尹嘉兴18301185031","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家了","2021-09-18 14:38:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2529,"已完结","2021-09-18 14:40:00","北京-朝阳-梁先桂","MGMCLN750N215N226","王辉(租)13018662086","咨询","nan","远程解决（抱怨类）","代理商反馈","MGMCLN750N215N226，这个电池昨晚上充电8：00-12：30，小程序已经显示100%了，充电器还在工作，拔了之后重新充电，插上充电器立刻停止充电。","2021-09-18 14:55:00","联系技术，技术反馈电池没有问题，让用户安心使用。","顾佳","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 21:55:00","nan","nan","nan"]
[2530,"已完结","2021-09-18 14:55:00","北京-昌平-杨工","MGMCLN750N215I070","东廊村站","解锁","JS_解锁","nan","代理商反馈","代理要使用","2021-09-18 14:55:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2531,"已完结","2021-09-18 15:12:00","北京-海淀-李明桦","PK504B10100004459","刘德林18043164246","退租","TZ_更换交通工具","退租","代理商反馈","换了新国标电动车，装不下我们的电池了。","2021-09-18 15:12:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2532,"已完结","2021-09-18 15:39:00","北京-昌平-司永生","PK504B10100004451","15703223199 侯峰光","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话打不通，微信未加","2021-09-18 15:41:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2533,"已完结","2021-09-18 16:23:00","北京-朝阳-梁先桂","PK500A20100000802","13520771373 王崇微","返款","FK_返款","nan","代理商反馈","6040双包续租返利","2021-09-18 16:24:00","6040双包续租返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2534,"已完结","2021-09-18 16:56:00","平台仓库","PK504B10100004311","平台","解锁","JS_解锁","nan","业务部门","春艳要用，开租期7天","2021-09-18 16:57:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2535,"已完结","2021-09-18 17:21:00","北京-昌平-杨工","PK50001A100000501","17888822978 张家文","返款","FK_返款","nan","代理商反馈","6040双包续租返利","2021-09-18 17:22:00","6040双包续租返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2536,"已完结","2021-09-18 17:28:00","北京-大兴-楚海涛","MGMCLN750N215I045","13144557961冯建伟","用户抱怨","SH_接插件损坏","退租","代理商反馈","用户插头坏了想更换电池，代理说没有货，插头也要找厂家更换，代理态度不好，说他事多，用户比较生气，决定自购电池，之前介绍的朋友也要叫着一起退租。","2021-09-18 17:29:00","归还电池，退押金，电话了解情况，安抚用户，效果不佳。","顾佳","nan","nan","nan","产品质量","充电口损坏","2021-09-25 22:13:00","nan","nan","nan"]
[2537,"已完结","2021-09-18 18:12:00","苏州-兴吴-陈国明","PK504B00100004091","兴吴车行","解锁","JS_解锁","nan","代理商反馈","代理要用，开租期7天","2021-09-18 18:13:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2538,"已完结","2021-09-18 18:12:00","天津-南开-铁塔-朱浩晟","PK50001A100000538","邮政杨柳青","用户抱怨","BY_不能充电', 'BY_不能放电","nan","代理商反馈","PK50001A100000538，这个电池小程序显示60%电量，用户不能充电，也不能放电。","2021-09-18 18:30:00","联系技术查看，建议换一个充电器充电，按这个顺序操作;1 先把转换线从电池上拔下来 2 充电器接电源 3 转换线接充电器 4 转换线另一头接电池 用户今天没有时间，要明天才可以尝试。","顾佳","nan","nan","【20210925】9月17号-9月18号，电池没有使用，电量很低，进入休眠状态。后续电池已经充上电","无问题关闭","用户操作问题","2021-09-25 22:15:00","nan","nan","nan"]
[2539,"已完结","2021-09-18 19:50:00","北京-骑享-直营","PK500A20100000756","15300314823 张鑫","返款","FK_返款","nan","业务部门","6040双包续租返利","2021-09-18 19:50:00","6040双包续租返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2540,"已完结","2021-09-18 22:09:00","北京-朝阳-赵婷","MGMCLN750N215N154","张顺州16693724329","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不跑外卖了。","2021-09-18 22:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2541,"已完结","2021-09-19 08:06:00","北京-朝阳-梁先桂","PK50001A100000449","柴娟娟19930849305\\n","返款","FK_返款","nan","代理商反馈","6040双包续租返利","2021-09-19 08:07:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2542,"已完结","2021-09-19 09:38:00","北京-朝阳-尹群召","PK50001A100000136","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:38:00","63%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2543,"已完结","2021-09-19 09:40:00","北京-朝阳-尹群召","PK50001A100000419","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:40:00","0%，联系代理商充电","席志强","nan","nan","【20210926】后台查看已到平台仓库，联系春艳充电","nan","nan","nan","nan","nan","nan"]
[2544,"已完结","2021-09-19 09:43:00","北京-通州-张楠","PK50001A100000498","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:43:00","0%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2545,"已完结","2021-09-19 09:45:00","北京骑享 圆通工体","PK50001A100000675","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:45:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2546,"已完结","2021-09-19 09:47:00","北京-骑享-直营","PK504B00100004172","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:47:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2547,"已完结","2021-09-19 09:48:00","北京-通州-李兵兵","PK504B10100003015","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:48:00","1%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2548,"已完结","2021-09-19 09:50:00","北京-海淀-姜成久","PK504B10100003037","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:50:00","90%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2549,"已完结","2021-09-19 09:53:00","平台仓库","PK504B10100004391","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-19 09:53:00","0%，联系春艳充电","席志强","nan","nan","【20210926】刘闯军不干了，应该是在平台仓库，联系春艳充电","nan","nan","nan","nan","nan","nan"]
[2550,"已完结","2021-09-19 10:57:00","北京-通州-张楠","PK504B00100004055","滕印伟13311378161\\n","返款","FK_返款","nan","代理商反馈","北京6060促销活动","2021-09-19 10:58:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2551,"已完结","2021-09-19 11:55:00","北京-海淀-李明桦","PK504B00100004162","孟豪15833209661\\n","咨询","ZX_丢失电池","nan","代理商反馈","用户说电池丢失，已经报警","2021-09-19 12:02:00","后台查看电池离线1小时，拉群聊，后台绑定，根据定位找电池//12:58用户反馈电池已找到","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2552,"已完结","2021-09-19 12:27:00","北京-朝阳-梁先桂","PK504B00100004278","丁磊13663509234","咨询","nan","退租","用户微信联系","每月20号发工资，想续租日改为20号//【20210920】到代理商处要求退租掉重租赁","2021-09-19 12:27:00","当前租期已超，开2天租期，去代理商处退租掉重新租赁//【20210920】系统操作退租后，重新租赁","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2553,"已完结","2021-09-19 12:30:00","北京-昌平-王刚","MGMCLN750N215I112","冯金强18285773183\\n","用户抱怨","ZX_电池用没电了","远程解决（抱怨类）","用户电话反馈","说是昨晚可能没冲进电，现在在半路上，没电了，想换电池","2021-09-19 12:31:00","附近站点无库存72电池，建议用户找附近的充电设备补电//后台查看昨晚是充满电的状态，今天7点持续放电到1点，电流-30A左右//用户找了个朋友，跑到朝阳区了，到张朝华站点去更换电池了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210925】用户可能是众包骑手，车辆电耗也比较高，满电里程可能才100公里左右","无问题关闭","用户车辆问题","2021-09-25 22:30:00","nan","nan","nan"]
[2554,"已完结","2021-09-19 13:14:00","北京-通州-张楠","PK504B00100004019","韩双18612824500\\n","返款","FK_返款","nan","代理商反馈","北京6060促销活动","2021-09-19 13:15:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2555,"已完结","2021-09-19 14:55:00","北京-密云-范文杰","MGMCLN750N215N036","关宇18810203873\\n","用户抱怨","ZX_电池用没电了","换电池【同类】","代理商反馈","没电了，换一块跑晚高峰","2021-09-19 14:55:00","更换为MGMCLN750N215N062","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-25 22:31:00","nan","nan","nan"]
[2556,"已完结","2021-09-19 15:00:00","北京-昌平-王刚","MGMCLN750N215I112","冯金强18285773183\\n","用户抱怨","ZX_电池用没电了","换电池【同类】","用户电话反馈","没电了，换一块有电的","2021-09-19 15:01:00","更换为MGMCLN750N215N295，到张朝华站点更换，跨站更换已操作调拨","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-09-25 22:31:00","nan","nan","nan"]
[2557,"已完结","2021-09-19 15:06:00","北京-朝阳-尹群召","PK50001A100000136","nan","电池损坏","SH_接插件损坏","nan","代理商反馈","电池接插件烧毁","2021-09-19 15:07:00","用户是骑的电动三轮车，现在在工作的地方东城区//用户叫跑腿，由代理商处送电池到用户工作的地方，用户下班后把接插件烧毁电池拿到站点","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","充电口损坏","2021-09-25 22:32:00","nan","已返厂","2021-11-04 00:00:00"]
[2558,"已完结","2021-09-19 19:02:00","北京-朝阳-梁先桂","PK50001A100000457","付红葡16619757382\\n","返款","FK_返款","nan","代理商反馈","续租两组6040，需返款81","2021-09-19 19:03:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2559,"已完结","2021-09-19 19:42:00","苏州-李英海","PK504B10100003135","赵雄17398183881\\n","返款","FK_返款","nan","代理商反馈","永久续租240用户，需返款60","2021-09-19 19:43:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2560,"已处理未完结","2021-09-20 07:46:00","北京-昌平-司永生","PK504B00100004159","徐金好17800204183\\n","用户抱怨","BY_不能充电","nan","用户电话反馈","反馈无法充电，充电器绿灯","2021-09-20 07:47:00","反馈是家里飞线充电的，和车连着充的。让用户断开充电器和电池，充电器断电，然后充电器接电，充电器再接电池，充电器过一会会变成红灯，进入充电。用户反馈充电正常了。","席志强","nan","nan","【20210925】是车的问题吗？后来能充电是电池拿下来充的吗？', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","产品质量","未知原因","nan","nan","nan","nan"]
[2561,"已处理未完结","2021-09-20 07:49:00","北京-骑享-直营","PK50001A100000321","李灏13293050191\\n","返款', '用户抱怨","FK_返款","远程解决（抱怨类）","用户微信联系","续租两块6040，返款81//抱怨小程序看不了电量","2021-09-20 07:51:00","部分退款81//后台查看电池离线13天，在家里充电的时候会把电池拿下来，反馈技术核实","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210925】电池没有切过来，筛选条件有什么问题？科易平台有数据，为什么会显示离线。","平台","未知原因","nan","nan","nan","nan"]
[2562,"已完结","2021-09-20 07:51:00","北京-骑享-直营","PK500A20100000928","李灏13293050191\\n","返款","FK_返款","nan","用户微信联系","租三块6040，春艳答应的优惠","2021-09-20 07:52:00","部分退款40","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2563,"已完结","2021-09-20 09:09:00","北京-昌平-王少树","MGMCLN750N215N066","黄银18210320818\\n","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户微信联系","反馈说是充不满电，是小绿人充电柜充的。只能冲到70%多","2021-09-20 09:10:00","告知用户小绿人充电柜一单只能充9H，到时间后可以重下一单，就可以充满了","席志强","nan","nan","nan","无问题关闭","小绿人充电限时","2021-09-25 22:40:00","nan","nan","nan"]
[2564,"已完结","2021-09-20 09:17:00","北京-朝阳-张朝华","MGMCLN750N215I112","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-20 09:17:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2565,"已完结","2021-09-20 09:18:00","北京骑享 河北村中通","PK50001A100000231","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-20 09:18:00","76%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2566,"已完结","2021-09-20 09:19:00","平台仓库","PK50001A100000328","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-20 09:20:00","0%，联系春艳充电///0923 ，再次联系春艳。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2567,"已完结","2021-09-20 11:42:00","苏州-王文钰","PK50001A100000692","王鹏19124625267\\n","咨询","nan","nan","代理商反馈","说是22号到期，这个月变成了20号，要求不要锁定，正在送餐","2021-09-20 11:45:00","后台查看租期是2021-08-21 11:49:34至2021-09-20 11:49:34；告知已开通1天用，后续及时续租","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2568,"已完结","2021-09-20 13:37:00","北京-丰台-陈建培","MGMCLN750N215N263","刘杨19831021532\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家一段时间，说是后面还来北京","2021-09-20 13:38:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2569,"已完结","2021-09-20 14:31:00","北京-昌平-孟红祥","MGMCLN750N215I079","候宏达15010996781\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换白牌车，换车后再说","2021-09-20 14:32:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2570,"已完结","2021-09-20 16:37:00","北京-骑享-直营","PK50001A100000305","郝东汉13522959196\\n","返款","FK_返款","nan","代理商反馈","续租两块6040，返款81","2021-09-20 16:38:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2571,"已完结","2021-09-20 16:39:00","北京-海淀-李明桦","PK50001A100000175","马磊18514627335\\n","返款","FK_返款","nan","用户微信联系","续租两块6040，返款81","2021-09-20 16:39:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2572,"已完结","2021-09-20 16:43:00","北京-朝阳-梁先桂","MGMCLN750N215N135","焦海峰19893945893\\n","退租","TZ_更换交通工具","退租","代理商反馈","换摩托了，用不着电池了","2021-09-20 16:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2573,"已完结","2021-09-20 17:33:00","北京-海淀-姜成久","MGMLXN750N2189018","nan","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","无法租赁，显示无电池可购买","2021-09-20 17:33:00","修改电池型号为单王7255锂电","席志强","nan","nan","nan","流程管控","缺少设备管理系统和流程","2021-09-25 22:41:00","nan","nan","nan"]
[2574,"已完结","2021-09-20 17:49:00","北京-大兴-楚海涛","MGMCLN750N215I037","吕霄娜18910616009\\n","解锁","JS_解锁","nan","用户微信联系","之前答应的送5天租期，一直未送上（后台租期无法更改，只能设置租期不影响使用）","2021-09-20 17:49:00","设置租赁期为37天","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","nan","平台","缺少租期管理功能","2021-10-28 10:10:00","nan","nan","nan"]
[2575,"已完结","2021-09-20 18:19:00","北京-昌平-刘光辉","UD02030118B4C0055","闫浩15010140856\\n","咨询","BY_产品无法满足需求","换电池【不同类】","代理商反馈","想换两块6040的电池","2021-09-20 18:19:00","退租当前电池，重新下单租赁","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2576,"已完结","2021-09-20 18:26:00","北京-昌平-刘光辉","PK50001A100000124","闫浩15010140856\\n","返款","FK_返款","nan","代理商反馈","租赁两块6040电池","2021-09-20 18:27:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2577,"已完结","2021-09-20 18:53:00","北京-昌平-刘光辉","PK50001A100000603","闫浩15010140856\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","租赁后不放电","2021-09-20 18:53:00","更换为PK50001A100000204。后台查看电池离线80天，智锂查不到电池数据。反馈技术//联系代理商开机充电，看电池是否恢复在线//仍然离线，标记故障，返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】7月2号之后一直离线，不确定有没有充电，需要量一下电压","产品质量","信号差","2021-09-25 22:47:00","nan","已返厂","2021-11-04 00:00:00"]
[2578,"已完结","2021-09-20 20:42:00","北京-车行-任建博","PK500A20100000932","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-09-20 20:42:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2579,"已完结","2021-09-21 09:07:00","苏州-兴吴-陈国明","PK504B00100004091","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-21 09:08:00","28%，在试用期内","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2580,"已完结","2021-09-21 09:10:00","北京-车行-任建博","PK504B10100004334","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-21 09:10:00","4%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2581,"已完结","2021-09-21 09:11:00","北京-通州-张楠","PK504B10100004341","孙秀18201426346\\n","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-21 09:12:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2582,"已完结","2021-09-21 11:00:00","北京-海淀-李明桦","PK504B10100003040","周振国13333002823\\n","退租","TZ_自购电池","退租","代理商反馈","自己有电池，现在不忙了，电池够用","2021-09-21 10:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2583,"已完结","2021-09-21 10:52:00","北京-海淀-李明桦","PK504B10100003029","周振国13333002823\\n","退租","TZ_自购电池","退租","代理商反馈","自己有电池，现在不忙了，电池够用","2021-09-21 10:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2584,"已完结","2021-09-21 10:52:00","北京-海淀-李明桦","PK504B00100004186","周振国13333002823\\n","退租","TZ_自购电池","退租","代理商反馈","自己有电池，现在不忙了，电池够用","2021-09-21 10:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2585,"已完结","2021-09-21 10:56:00","北京-昌平-刘光辉","UD02030118B4C0028","张小前13668501061\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-09-21 10:56:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2586,"已完结","2021-09-21 13:01:00","苏州-王文钰","PK504B10100004492","王晓健13994685429\\n","退租","nan","退租","代理商反馈","回老家，来了再说","2021-09-21 13:01:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2587,"已完结","2021-09-21 13:02:00","苏州-王文钰","PK504B10100004489","郭建兵15335253143\\n","退租","nan","退租","代理商反馈","回老家，来了再说","2021-09-21 13:02:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2588,"已完结","2021-09-21 14:52:00","北京-顺义-梁雪耀","MGMCLN750N215I120","陈学魁15811243965\\n","退租","BY_产品无法满足需求","退租","代理商反馈","不够一天跑，价格也觉得贵","2021-09-21 14:52:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2589,"已完结","2021-09-21 15:56:00","北京-通州-柴剑波","MGMCLN750N215N127","李志慧19963047125\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖，用不着电池了","2021-09-21 15:56:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2590,"已完结","2021-09-21 15:57:00","北京-通州-张楠","PK504B10100004412","王银龙18911915439\\n","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","反馈上楼送了一趟货，下来电池就不放电了，电池开关也按不亮","2021-09-21 16:02:00","后台查看在租期内，电池未锁定，无故障总开关3//电池离线，反馈技术说是无法唤醒，叫车送电池，标记故障，返厂。更换为PK504B00100004024。4412晚上还到张楠站点处，联系春艳返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210925】9月21号15:37之后没有数据，按钮按了也不亮","产品质量","未知原因","nan","nan","已返仓","nan"]
[2591,"已完结","2021-09-21 16:23:00","北京-海淀-姜成久","MLSLXN750N215R003","杨风15830145839\\n","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","骑行断电，不放电了，电池第二个灯亮红灯","2021-09-21 16:25:00","租期内，电池未锁定。后台报故障1,2,18，硬件故障，联系用户更换。用户着急跑单去了，说空了去换电池//更换为MGMCLN750N215N154。5R003标记故障，联系返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","nan","nan","已返仓","nan"]
[2592,"已完结","2021-09-21 16:42:00","北京-通州-李兵兵","PK504B10100003066","乔少勇13290609195\\n","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","要换72的电池","2021-09-21 16:42:00","退租当前电池，重新扫码下单","席志强","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 22:50:00","nan","nan","nan"]
[2593,"已完结","2021-09-21 17:04:00","北京-昌平-吴锋","MGMCLN750N215N219","冯文超15510252501\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了，后面不来了不跑外卖了","2021-09-21 17:05:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2594,"已完结","2021-09-21 17:39:00","北京-朝阳-尹群召","PK504B00100004147","崔元昊13021078611\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干了，换工作了","2021-09-21 17:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2595,"已完结","2021-09-21 17:52:00","北京-昌平-石海平","PK500A20100000935","刘文军15340265630\\n","退租","TZ_自购电池","退租","代理商反馈","自己买上电池了","2021-09-21 17:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2596,"已完结","2021-09-22 08:54:00","北京-通州-李兵兵","MGMCLN750N215I005","金汉章15603123301\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","昨天中午十一点半左右，电量用到50%以下就不放电了，断电时仪表盘不亮，等2S左右自己就恢复放电了","2021-09-22 08:55:00","更换为UD02030118B4C0003，后台查看总开关2-3跳变.反馈技术历史故障，标记故障，返厂排查","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211028】最新用户","产品质量","接插件故障","2021-10-28 15:38:00","nan","已返仓","nan"]
[2597,"已完结","2021-09-22 10:16:00","北京-顺义-武晋杰","MGMCLN750N215L008","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-22 10:17:00","10%，联系代理商充电///0923，再次联系代理///0924,,再次联系代理///0925仍然未充电', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '锦云（田琳婕）', 'text': '@锦云（田琳婕）', 'token': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'type': 'mention'}, {","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'tianlinjie@fast-fun.com.cn', 'en_name': '锦云（田琳婕）', 'id': 'ou_109f1e939a520e96e9c3279e5e5fd411', 'name': '锦云（田琳婕）","nan","【20210928】回家结婚去了，回来后充","nan","nan","nan","nan","nan","nan"]
[2598,"已完结","2021-09-22 10:20:00","北京骑享 圆通工体","PK50001A100000543","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-22 10:21:00","7%，群内联系充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2599,"已完结","2021-09-22 10:22:00","北京-通州-李兵兵","PK500A20100000793","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-22 10:23:00","11%，联系代理商充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2600,"已完结","2021-09-22 10:25:00","北京-朝阳-尹群召","PK504B00100004147","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-22 10:25:00","39%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2601,"已完结","2021-09-22 10:39:00","北京-海淀-李明桦","MGMCLN750N215L003","程前17319266636\\n","退租","TZ_友商产品竞争","退租","代理商反馈","觉得价格贵，还不如买一组电池","2021-09-22 10:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2602,"已完结","2021-09-22 14:48:00","北京-大兴-楚海涛","MGMCLN750N215I009","鲍强15101575467\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","换工作了，不跑外卖了","2021-09-22 14:48:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2603,"已完结","2021-09-22 15:32:00","北京-昌平-杨工","MGMCLN750N215I127","王计东13581730930\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-09-22 15:33:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2604,"已完结","2021-09-22 16:12:00","北京-昌平-冯朝旭","PK500A20100000837","苏国忠13834890207\\n","返款","FK_返款","nan","代理商反馈","续租两块6040","2021-09-22 16:18:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2605,"已完结","2021-09-22 17:19:00","苏州-兴吴-陈国明","PK504B10100004461","nan","解锁","JS_解锁","nan","代理商反馈","代理商联系说是给老干用，要求开通一个月","2021-09-22 17:19:00","设置1个月的租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2606,"已完结","2021-09-22 18:58:00","北京-昌平-孟红祥","MGMCLN750N215I067","樊海龙18132307873\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-09-22 18:58:00","逾期9天，扣掉100租金。退400押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2607,"已完结","2021-09-22 18:47:00","北京-昌平-司永生","PK504B10100004425","吕强18237693956\\n","退租","BY_体积大/重量重","退租","代理商反馈","换车后放不进去电池","2021-09-22 18:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2608,"已完结","2021-09-22 20:22:00","苏州-甯小勇","PK504B10100003133","辛修奥18239384520\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不想干外卖了","2021-09-22 20:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2609,"已完结","2021-09-22 21:12:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦18251295716\\n","返款","FK_返款","nan","用户微信联系","永久续租240用户","2021-09-22 21:12:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2610,"已完结","2021-09-22 21:45:00","苏州-李英海","PK50001A100000710","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通，试用一周","2021-09-22 21:45:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2611,"已完结","2021-09-23 08:48:00","平台仓库","MGMCLN750N215H001","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 08:49:00","电量19%，联系春艳再充一点电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2612,"已完结","2021-09-23 08:54:00","北京骑享 河北村中通","PK50001A100000131","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 08:54:00","电量1%，联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2613,"已完结","2021-09-23 08:56:00","北京-通州-张楠","PK50001A100000195","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 08:57:00","电量0%，联系代理充电。20210924，再次联系代理///20210925，再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2614,"已完结","2021-09-23 09:05:00","平台仓库","PK50001A100000353","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 09:06:00","电量0%，联系代理充电。20210924，再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2615,"已完结","2021-09-23 09:07:00","北京-朝阳-尹群召","PK50001A100000419","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 09:07:00","电量0%，联系代理充电。20210924，再次联系代理///20210925，再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2616,"已完结","2021-09-23 09:09:00","北京-通州-李兵兵","PK504B10100003015","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 09:09:00","电量1%,联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2617,"已完结","2021-09-23 09:10:00","平台仓库","PK504B10100004330","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-23 09:11:00","电量8%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2618,"已完结","2021-09-23 09:55:00","北京-顺义-吴小刚","PK504B10100003009","15028035146 李晓晨","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-23 09:56:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2619,"已完结","2021-09-23 09:56:00","北京-大兴-楚海涛","MGMLXN750N218G002","张续光17700630033","退租","TZ_用户不再从事该行业","退租","用户电话反馈","回家不干了 。","2021-09-23 10:02:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2620,"已完结","2021-09-23 11:19:00","北京-昌平-石海平","MGMLXN750N218G004","昌平商业街爱玛电动车","电池损坏","BY_电池离线问题","nan","运维系统","电池离线太久，需要返回平台。","2021-09-23 11:19:00","技术检查，电池打故障，春艳带回。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","2021-10-16 00:01:00","nan","已返仓","nan"]
[2621,"已完结","2021-09-23 11:22:00","北京-车行-张彦臣","MGMLXN750N2189007","北京-车行-张彦臣","电池损坏","BY_电池离线问题","nan","运维系统","电池离线太久，需要返回平台。","2021-09-23 11:24:00","技术检查，电池打故障，春艳带回。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","2021-10-16 00:01:00","nan","完成维修","nan"]
[2622,"已完结","2021-09-23 14:16:00","北京-昌平-刘光辉","MGMCLN750N215N110","18746436867刘奇","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-23 14:16:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2623,"已完结","2021-09-23 15:00:00","北京-通州-柴剑波","MGMCLN750N215N064","13522327085 王钢","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电池跑的不如以前远了。","2021-09-23 15:27:00","用户未续租，联系用户先续租，更换电池MGMCLN750N215N169，后台查询5N064续航情况，20210921，上午9：19—23：55，电量99.9%-2.5%,跑了122公里，续航还可以》","顾佳","nan","nan","nan","无问题关闭","用户感知过于敏感","2021-09-25 23:01:00","nan","nan","nan"]
[2624,"已完结","2021-09-23 15:04:00","北京-房山-李猛","MGMLXN750N218C009","颜廷镇(租) 13346324639","退租","TZ_友商产品竞争","退租","代理商反馈","用户换了80 的电池，品牌未知","2021-09-23 15:05:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2625,"已完结","2021-09-23 15:33:00","北京-朝阳-梁先桂","PK500A20100000844","常亚雷15733444345","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家半个月一月的，回来得换电动车到时电瓶在租","2021-09-23 15:36:00","归还电池，微信交押金，联系曹建华，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2626,"已完结","2021-09-23 15:33:00","北京-朝阳-梁先桂","PK50001A100000485","常亚雷15733444345","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家半个月一月的，回来得换电动车到时电瓶在租","2021-09-23 15:36:00","归还电池，微信交押金，联系曹建华，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2627,"已完结","2021-09-23 16:42:00","北京-大兴-楚海涛","PK50001A100000636","18210260409 袁燕彬","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","代理反馈电池不能放电，更换接插线也不行","2021-09-23 16:42:00","后台查看电池已过租期，需要续租。","顾佳","nan","nan","nan","平台","缺少租期提醒功能","2021-09-25 23:02:00","nan","nan","nan"]
[2628,"已完结","2021-09-23 16:57:00","北京-顺义-梁雪耀","MGMLXN750N2189020","18518769817 李庆新","退租","BY_续航不足","退租","代理商反馈","用户反馈电池电不够用。","2021-09-23 16:58:00","归还电池，退押金。故障奉先查询续航里程不准确，联系技术查看电池续航能力。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[2629,"已完结","2021-09-23 17:07:00","北京-朝阳-梁先桂","MGMCLN750N215H002","15655326528 刘小忠","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，品牌未知，用不到大容量电池，购买铅酸电池。","2021-09-23 17:08:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2630,"已完结","2021-09-23 17:20:00","北京-房山-李猛","MGMCLN750N215N067","15244782160 曹启航","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信未通过。暂未反馈","2021-09-23 17:21:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2631,"已完结","2021-09-23 17:46:00","北京-朝阳-尹群召","MGMCLN750N215N021","18662530398 吴杰","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不在北京了，用不到了","2021-09-23 17:48:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2632,"已完结","2021-09-23 18:46:00","北京-通州-张楠","PK504B10100004396","19520107605 王东伟","退租","TZ_自购电池","退租","代理商反馈","用户觉得不划算，自购电池，品牌不知","2021-09-23 18:48:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2633,"已完结","2021-09-23 19:10:00","北京-大兴-楚海涛","MGMCLN750N215I036","15330050379王天晴","退租","TZ_用户不再从事该行业","退租","代理商反馈","电池很好用，要回老家收地，来了在租","2021-09-23 19:10:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2634,"已处理未完结","2021-09-23 19:29:00","北京-昌平-孟红祥","MGMCLN750N215I096","李树江(租) 15712897024\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户电话反馈","电池续航不行，今天才跑了15单，30公里","2021-09-23 19:32:00","优旦查询20210923《9：35-19:21,电量由99.5%-19.45%，用户跑了105公里，电池续航还不错的，用户还是不放心，觉的跑不到那么多，想换个电池》///联系用户拍一下电池俩个编码。更换电池 MGMCLN750N215I079，5I096带回查询贴标签，联系春艳","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210924】I096记得打故障标，防止电池再次被租赁', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","流程管控","标签贴错","2021-09-25 23:03:00","nan","nan","nan"]
[2635,"已完结","2021-09-23 20:36:00","北京-通州-李兵兵","MGMCLN750N215I089","nan","咨询","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理要求电池调拨","2021-09-23 20:37:00","MGMCLN750N215I089李兵兵 马驹桥西后街站  调拨张楠 马驹桥商业街站 ，告知钟頔，田姐。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2636,"已处理未完结","2021-09-23 21:04:00","北京-通州-李兵兵","PK504B10100003028","15512306011王帅","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈电池续航不足","2021-09-23 21:06:00","更换电池PK504B10100004496，后台查询电池今日满电跑到0%跑了120公里，电池压差较大，需要均衡，SOC过低，联系代理充电","顾佳","nan","nan","nan","产品质量","模组耗电不一致","2021-09-25 23:04:00","nan","nan","nan"]
[2637,"已完结","2021-09-23 21:36:00","北京-大兴-楚海涛","MGMLXN750N218G003","13935839667 李金翰","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家。","2021-09-23 21:36:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2638,"已完结","2021-09-23 22:22:00","北京-昌平-王少树","MGMCLN750N215I083","18315079019 秦光权","退租","TZ_用户需求变化","退租","代理商反馈","不需要俩块电池，够用了","2021-09-23 22:25:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2639,"已完结","2021-09-24 09:00:00","北京-海淀-李明桦","PK50001A100000582","15010705407王微丽","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040续租双包返利","2021-09-24 09:02:00","6040续租双包返利81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2640,"已完结","2021-09-24 09:03:00","北京-昌平-王少树","MGMCLN750N215I083","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-24 09:03:00","解锁，电池电量0%，联系代理充电。///20210925再次联系代理充电//9.26再次联系代理充电//联系春艳带回充电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","完成维修","nan"]
[2641,"已完结","2021-09-24 09:10:00","北京-海淀-李明桦","PK504B10100003029","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险//【20210926】无法充电，插排充电，充电器绿灯闪烁","2021-09-24 09:10:00","电池电量0%，联系代理充电。//20210926再次联系代理充电，代理表示无法充电，后台查询显示：电池进入低压保护，充分静置后尝试。反馈技术技术回复电池已经坏了，联系春艳带回返厂。标记故障","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[2642,"已处理未完结","2021-09-24 10:00:00","北京-昌平-刘光辉","MGMCLN750N215N103","任赵平(租)19844832221","咨询","TZ_充电条件限制","远程解决（非抱怨类）","用户电话反馈","小区不能在家充电，要使用充电桩，充电器插上充电桩，直接就显示电流过大就充不进去，或者响一声就不响了，然后就断了，用户咨询可以换小一点功率的充电器吗？","2021-09-24 10:01:00","反馈技术询问是否可以换别的充电器","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210924】告知用户会更换5A充电，春艳负责转运\\\\充电器已快递给刘关辉","环境限制","充电桩限制功率","2021-09-24 23:05:00","nan","nan","nan"]
[2643,"已完结","2021-09-24 10:39:00","北京-朝阳-梁先桂","MGMCLN750N215N161","张宗坤18311452811","退租","TZ_更换交通工具","退租","代理商反馈","用户说要更换车，换车之后再租","2021-09-24 10:39:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2644,"已完结","2021-09-24 11:12:00","北京-顺义-吴小刚","MGMCLN750N215N188","13403673590葛旭章","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户反馈就是不想租了","2021-09-24 11:12:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2645,"已处理未完结","2021-09-24 12:23:00","北京-通州-李兵兵","PK504B10100004496","王帅(租)15512306011","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","不能放电","2021-09-24 12:24:00","后台查看电池在租期内，电池被锁定，解锁。","顾佳","mail': 'chang.liu@fast-fun.com.cn', 'en_name': '汉升(刘畅)', 'id': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'name': '汉升(刘畅)","nan","【20210924】畅哥帮忙看看锁定下发记录', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '汉升(刘畅)', 'text': '@汉升(刘畅)', 'token': 'ou_f9c7d332d579c80fe70db1c86b656ac2', 'type': 'mention'}, {","平台","电池非预期被锁定","2021-09-24 23:05:00","nan","nan","nan"]
[2646,"已完结","2021-09-24 13:18:00","北京-大兴-楚海涛","MGMCLN750N215N258","18675768537 赵庆林","退租","TZ_自购电池","退租","代理商反馈","买了锂电电池，电商购买，品牌不知，电池容量7250","2021-09-24 13:18:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2647,"已处理未完结","2021-09-24 13:30:00","北京-海淀-李明桦","PK50001A100000175","18514627335 马磊","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","电池反馈续航里程不太行，用户最近想更换","2021-09-24 13:32:00","后台查询电池已经发生衰减，联系技术查看，","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","电池老化', '用户感知","2021-10-16 00:00:00","nan","nan","nan"]
[2648,"已完结","2021-09-24 13:30:00","北京-海淀-李明桦","PK50001A100000220","18514627335 马磊","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","电池反馈续航里程不太行，用户最近想更换","2021-09-24 13:32:00","后台查询电池已经发生衰减，联系技术查看，","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210924】电池衰减,SOH剩80%，电池一致性差，压差120mV，电池续驶里程确实偏少，可继续在市场使用，待OTA均衡压差，如客户想更换电池，则协助更换', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","产品质量","模组耗电不一致","2021-09-24 23:05:00","nan","nan","nan"]
[2649,"已完结","2021-09-24 13:37:00","苏州-王文钰","PK504B00100004283","14769010046 周山泽","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-24 13:38:00","归还电池，没有押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2650,"已完结","2021-09-24 13:43:00","北京-朝阳-梁先桂","UD02030118B4C0038","15226865665 薛换雷","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家，一个月干不了。先退在租","2021-09-24 13:43:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2651,"已完结","2021-09-24 15:06:00","北京-昌平-石海平","PK500A20100000929","18157430366 王京春","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-24 15:07:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2652,"已完结","2021-09-24 15:37:00","北京-骑享-直营","PK50001A100000345","18739390456陈姣茹","退租","TZ_友商产品竞争","退租","代理商反馈","更换铁塔电池","2021-09-24 15:38:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2653,"已完结","2021-09-24 15:37:00","北京-骑享-直营","PK504B10100003076","18739390456陈姣茹","退租","TZ_友商产品竞争","退租","代理商反馈","更换铁塔电池","2021-09-24 15:38:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2654,"已完结","2021-09-24 15:52:00","北京-朝阳-梁先桂","PK500A20100000767","18500282314 张宏伟","退租","TZ_友商产品竞争","退租","代理商反馈","购买电池《黑金》","2021-09-24 15:54:00","归还电池，退押金。微信退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2655,"已完结","2021-09-24 15:52:00","北京-朝阳-梁先桂","PK500A20100000740","18500282314 张宏伟","退租","TZ_友商产品竞争","退租","代理商反馈","购买电池《黑金》","2021-09-24 15:54:00","归还电池，退押金。微信退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2656,"已处理未完结","2021-09-24 11:06:00","北京-海淀-李明桦","MGMCLN750N215N241","曲海瑞(租) 18701636331\\n","咨询","ZX_丢失电池","远程解决（非抱怨类）","代理商反馈","用户电池被盗","2021-09-24 16:19:00","联系用户拉群，技术在群内告知用户怎么操作，《用户说租电时代理说不需要自己找，现在没空，等一下再找》","顾佳","nan","nan","【20210924】用户未寻找电池，需要运营运维介入寻找电池","nan","nan","nan","nan","nan","nan"]
[2657,"已完结","2021-09-24 20:17:00","北京-朝阳-梁先桂","MGMCLN750N215N120","18529549988 王文龙","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","承诺原价340元/组，同一用户同一时间段下单租两组 598元/双包。","2021-09-24 20:19:00","双包返款82","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2658,"已完结","2021-09-24 21:54:00","平台仓库","MGMCLN750N215H001","平台","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","内部需要使用","2021-09-24 21:55:00","解锁，设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2659,"已完结","2021-09-25 08:12:00","北京-海淀-李明桦","MGMCLN750N215L006","13241327559 许风先","用户抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","用户购买的电池，每10天为一租期需要交0.02，感觉很麻烦，有时候忘记交不能用会耽误事。","2021-09-25 08:16:00","电话了解情况，反馈群内，询问是否可以设长租期，设置长租期365天","顾佳","nan","nan","nan","平台","套餐设置不合理","nan","nan","nan","nan"]
[2660,"已完结","2021-09-25 08:31:00","北京-密云-范文杰","MGMCLN750N215N062","18810203873 关宇","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信未通过。","2021-09-25 08:32:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2661,"已完结","2021-09-25 08:51:00","苏州-王文钰","PK504B10100003155","13382941266 朱亚军","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","开城有礼永久续租240，用户续租俩期","2021-09-25 08:51:00","开城有礼永久续租240，用户续租俩期，各返60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2662,"已完结","2021-09-25 09:05:00","北京-昌平-孟红祥","MGMCLN750N215I096","天通西苑1区站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-25 09:06:00","电量0%,联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2663,"已完结","2021-09-25 09:13:00","平台仓库","PK504B10100004371","平台","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-25 09:14:00","电量10%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2664,"已完结","2021-09-25 09:16:00","北京-朝阳-梁先桂","UD02030118B4C0038","百子湾宝岛电动车站","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-25 09:16:00","电量10%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2665,"已完结","2021-09-25 09:28:00","北京-通州-刘玉甫","MGMCLN750N215N148","18631810552 李强","退租","TZ_用户不再从事该行业","退租","代理商反馈","最近上班忙，没时间跑外卖。","2021-09-25 09:29:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2666,"已完结","2021-09-25 09:50:00","北京-通州-张楠","MGMCLN750N215N065","18610976870蒋奇运","解锁","JS_解锁","远程解决（非抱怨类）","用户电话反馈","用户要去归还电池，需要使用","2021-09-25 09:51:00","开租期2天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2667,"已完结","2021-09-25 10:13:00","北京-海淀-李明桦","MGMCLN750N215N001\\n","张春洋(租) 17718395497","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","电话关机，微信未通过","2021-09-25 10:16:00","后台查看电池已经到期，联系用户，用户电话关机，加微信未通过。","顾佳","nan","nan","nan","平台","缺少租期提醒功能","2021-10-15 23:59:00","nan","nan","nan"]
[2668,"已完结","2021-09-25 10:31:00","北京-通州-刘玉甫","MGMCLN750N215N222","18639833388 刘鹏军","退租","BY_产品无法满足需求","退租","代理商反馈","用户反馈 电池续航不足，之前已经反馈：<20210904>用户仍然觉得电不够用，下个月会想去租用别家的7280或者7260。","2021-09-25 10:32:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2669,"已完结","2021-09-25 10:38:00","北京-昌平-石海平","PK500A20100000763","13720085025 焦凤才","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-25 10:39:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2670,"已完结","2021-09-25 10:53:00","北京-通州-刘玉甫","MGMCLN750N215N280","闫晓东18794673634","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不足，跑不远","2021-09-25 10:54:00","更换电池MGMCLN750N215N148《后台查询5N280，用户9月23日9：35—22：43，电量由99.9%—17%，跑了111公里》续航挺好的","顾佳","nan","nan","【20210925】用户车辆电流较大，34A左右放电电流，电池SOC差和SOH无明显异常","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[2671,"已完结","2021-09-25 11:37:00","北京-通州-张楠","PK504B10100004396","站点(47) 马驹桥商业街站","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用，下租期","2021-09-25 11:38:00","代理要用，下租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2672,"已完结","2021-09-25 11:57:00","北京-朝阳-梁先桂","PK504B00100004168","15321722781马利龙","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户着急回家，回来还要租，现在还有28天租期","2021-09-25 11:59:00","归还电池，退押金。《下次租用时可以加租期7天》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2673,"已完结","2021-09-25 12:10:00","北京-朝阳-梁先桂","PK500A20100000736","13283420059武海霞","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不再从事该行业","2021-09-25 12:11:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2674,"已完结","2021-09-25 12:44:00","北京-顺义-武晋杰","MGMCLN750N215I126","16619923343 马彦龙","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得没有以前续航那么久。","2021-09-25 12:45:00","更换电池MGMCLN750N215I038，后台查询，《用户5：27—12：27，电量100%-37.1%,用电62.9%，跑了79公里，电池续航还可以》","顾佳","nan","nan","【20210925】SOC差2%左右，SOH 99.1%,无SOC修正发生，因此电池一致性较好，客户个人感知","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[2675,"已完结","2021-09-25 14:28:00","北京-朝阳-梁先桂","PK504B00100004046","17301051663 王成","退租","TZ_自购电池","退租","代理商反馈","自购电池，铅酸电池，品牌不明","2021-09-25 14:29:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2676,"已完结","2021-09-25 14:28:00","北京-朝阳-梁先桂","PK50001A100000686","于勇18005495411","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家一个月，回来会在租","2021-09-25 14:29:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2677,"已完结","2021-09-25 15:52:00","北京-骑享-直营","PK50001A100000305","郝东汉13522959196","咨询","NB_更换电池","换电池【同类】","业务部门","用户用的时间比较久了，想换一个电池","2021-09-25 15:54:00","更换电池PK500A20100000814，后台查询电池一致性极佳。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2678,"已完结","2021-09-25 15:52:00","北京-骑享-直营","PK50001A100000255","郝东汉13522959196","咨询","NB_更换电池","换电池【同类】","业务部门","用户用的时间比较久了，想换一个电池","2021-09-25 15:54:00","更换电池PK500A20100000814，后台查询电池一致性极佳。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2679,"已完结","2021-09-25 15:57:00","苏州-王文钰","PK504B00100004256","18569549453枚文涛","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","开城有礼活动，永久续租240","2021-09-25 15:58:00","部分退款60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2680,"已完结","2021-09-25 17:48:00","北京-昌平-杨工","PK504B10100004366","15130205280 靳明明","退租","TZ_用户需求变化","退租","代理商反馈","要换一个72的","2021-09-25 17:48:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2681,"已完结","2021-09-25 17:54:00","平台仓库","MGMCLN750N215I005","平台","解锁","JS_解锁","远程解决（非抱怨类）","运维系统","学琦复现一下故障，需要开一天租期","2021-09-25 17:56:00","解锁，开租期一天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2682,"已完结","2021-09-25 17:56:00","天津-南开-铁塔-朱浩晟","PK50001A100000580","张旭(租) 15122774466","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","PK50001A100000580电池用户小程序显示离线，现在电池有电但是不放电，充电也充不进，充电器红灯亮一会就变绿","2021-09-25 17:57:00","后台查询电池一致性极佳，也没有故障报警，用户换过充电器充电马，还是不行，反馈技术，电池放到另外一个车可以放电，但是不能充电仍然未解决，让用户明天把电先跑掉一点在充电试试。","顾佳","nan","nan","【20210925】这个是用户在群里反馈的，所以属于用户微信反馈，他不是代理商', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 看后台数据电池可以正常充电","产品质量","充电器功能损坏","2021-10-15 23:57:00","nan","nan","nan"]
[2683,"已完结","2021-09-25 18:06:00","北京-昌平-王刚","MGMLXN750N218B008","18835686858姚阳飞","退租","TZ_用户不再从事该行业","远程解决（非抱怨类）","代理商反馈","用户不再从事该行业","2021-09-25 18:06:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2684,"已完结","2021-09-25 18:18:00","北京-房山-李猛","MGMLXN750N2189033","王晶石(租) 13261650285","用户抱怨', '咨询","BY_续航不足', 'ZX_电池用没电了","远程解决（非抱怨类）","用户电话反馈","1，用户电池小程序显示没有电了，询问是否可以开一下，回家之后充电。2，电池续航能力不行。","2021-09-25 18:20:00","1，后台查看到还有4%的电，询问技术是否有这种操作，反馈没有这种操作，电压不低的情况下可以等一下再打开试试。2，后台查询今天跑了95.45公里，94%跑到0%，反馈技术再查看。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20210925】电池一致性无问题，压差在1%SOC左右，可继续使用","无问题关闭","用户车辆问题","nan","nan","nan","nan"]
[2685,"已完结","2021-09-25 18:34:00","北京-海淀-李明桦","MGMCLN750N215N190","沈涛18155311517","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要去外地，不在北京了。","2021-09-25 18:36:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2686,"已完结","2021-09-25 18:55:00","北京-通州-张楠","PK504B00100004055","滕印伟(租) 13311378161","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","用户19号租用之后到今天才使用，发现不能放电。","2021-09-25 18:57:00","后台查询电池未锁定，电池离线2小时，尝试重新下发租期，联系用户重新打开MOS开关，把电池放到空旷处，现在可以使用了。","顾佳","nan","nan","nan","产品质量","信号差","nan","nan","nan","nan"]
[2687,"已完结","2021-09-25 19:22:00","苏州-兴吴-陈国明","PK504B00100004091","兴吴车行","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理反馈用户试用，要求开组期7天","2021-09-25 19:24:00","开租期7天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2688,"已完结","2021-09-25 19:53:00","北京-海淀-李明桦","MGMCLN750N215N190","向东小学站","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用，开租期3天","2021-09-25 19:56:00","开租期3天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2689,"已完结","2021-09-25 20:13:00","北京-通州-李兵兵","MGMCLN750N215N037","18101395540 韩海辉","退租","TZ_用户不再从事该行业","退租","代理商反馈","换工作了，用不上了。","2021-09-25 20:14:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2690,"已完结","2021-09-25 22:18:00","北京-昌平-王少树","MGMCLN750N215I119","18315079019 秦光权","退租","TZ_暂未反馈原因","退租","代理商反馈","用户暂未反馈，电话未接","2021-09-25 22:19:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2691,"已完结","2021-09-26 09:42:00","北京骑享 圆通工体","PK50001A100000291","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:43:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2692,"已完结","2021-09-26 09:45:00","北京骑享 圆通工体","PK50001A100000575","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:45:00","40%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2693,"已完结","2021-09-26 09:47:00","北京-车行-任建博","PK500A20100000932","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:47:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2694,"已完结","2021-09-26 09:50:00","平台仓库","PK504B10100004327","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:51:00","33%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2695,"已完结","2021-09-26 09:52:00","北京-通州-张楠","PK504B10100004396","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:52:00","28%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2696,"已完结","2021-09-26 09:53:00","苏州-兴吴-陈国明","PK504B10100004461","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-26 09:54:00","100%，已充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2697,"已完结","2021-09-26 10:16:00","北京-房山-李猛","MGMLXN750N218C007","来健康17301106239\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换车，换车后再说","2021-09-26 10:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2698,"已完结","2021-09-26 12:42:00","北京骑享宅急送","PK50201A000002175","nan","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","充一晚上电，早早就没有电了，连半天都没坚持了","2021-09-26 12:42:00","技术核实这个电池今天早上8点开始满电跑了，到中午12:25左右还剩5%的电，今天累计行驶的公里数是58公里","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20210927】电池一致性较好","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[2699,"已完结","2021-09-26 15:01:00","北京-顺义-梁雪耀","PK504B00100004023","薛鹏15210961524\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-26 15:02:00","归还电池，对账单查询无交押金记录，联系用户说是交到门店了，交的现金。门店已退回押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2700,"已完结","2021-09-26 15:45:00","北京-朝阳-梁先桂","PK50001A100000430","胡志林15910502202\\n","退租","TZ_自购电池","退租","代理商反馈","自己买了天能牌锂电池了","2021-09-26 15:45:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2701,"已完结","2021-09-26 16:14:00","北京-通州-李兵兵","MGMCLN750N215N229","张浩19930608060\\n","用户抱怨","BY_不能放电","换电池【同类】","用户电话反馈","用户反馈充满电要用电池不放电，仪表盘亮一拧油门就灭掉了，重新插拔连接线也是这样.之前用过两天，后续充满电，放了三四天，再用就不放电了，放朋友车上也不放电","2021-09-26 16:24:00","后台查看是在租期内，电池未锁定，电池总开关状态0~ 到刘玉甫处更换电池MGMCLN750N215N187，已操作调拨///N229打故障，电池在张楠那边","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211101】春艳反馈电池可以正常放电，取消故障标。","产品质量","未知原因","nan","正常","需返仓","nan"]
[2702,"已完结","2021-09-26 17:33:00","北京-海淀-李明桦","MGMCLN750N215L005","常周华13552807404\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","感觉可以跑100多公里，从租上电池就是这样，想换一块看看能不能跑的更远一点","2021-09-26 17:34:00","更换为MGMCLN750N215N190，查看里程：9-23，电量跑到27%，跑了111公里。电池性能优异，无问题。","席志强","nan","nan","【20210926】电池一致性佳，用户电池电耗相对较高","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[2703,"已完结","2021-09-26 19:18:00","北京-朝阳-梁先桂","MGMCLN750N215N163","赵子辉15200103169\\n","用户抱怨","BY_电池离线问题","远程解决（非抱怨类）","用户电话反馈","用户说小程序看不到电量，一直是100%//反馈昨晚电池拿下来了，今天还是离线状态","2021-09-26 19:20:00","后台查看电池离线：15小时；用户说是电池在车上装的，让用户晚上拿下来接受下信号，电池在线就可以查看了。已告知离线不影响使用//后台查看离线1天，反馈技术核实。更换为MGMCLN750N215H002。标记故障，联系春艳带回","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210926】电池未在线，勿关闭问题，', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' 该问题与7月电池异常离线相似，需继续追踪 【20210929】电池已返厂","产品质量","信号差","nan","nan","已返厂","nan"]
[2704,"已完结","2021-09-27 09:03:00","北京-通州-张楠","MGMCLN750N215N052","徐储新16601165978\\n","电池损坏","SH_充电器损坏","更换充电器","用户电话反馈","昨天晚上充电，小区楼下充电桩插上充电器灯不亮，充电桩品牌未知；拿回家里插排充，充电器灯也不亮~","2021-09-27 09:05:00","用户在张楠站点，但是站点没人。联系代理商电话未接，微信未回。李兵兵站点去更换充电器.换的时候让代理商试下充电器是否能正常充电。//李兵兵回复插上也是不亮灯状态，让代理商隔离开，后续春艳带回。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","充电器功能损坏","2021-10-15 23:56:00","nan","nan","nan"]
[2705,"已完结","2021-09-27 09:14:00","北京-朝阳-梁先桂","PK500A20100000858","许磊15530927814\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回家一段时间，来了再说","2021-09-27 09:15:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2706,"已完结","2021-09-27 09:15:00","北京-朝阳-梁先桂","PK500A20100000829","许磊15530927814\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回家一段时间，来了再说","2021-09-27 09:15:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2707,"已完结","2021-09-27 09:23:00","北京-通州-李兵兵","MGMCLN750N215N037","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一天","2021-09-27 09:24:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2708,"已完结","2021-09-27 09:26:00","平台仓库","MGMCLN750N215I005","nan","解锁","JS_解锁","nan","业务部门","学琦要求开通","2021-09-27 09:26:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2709,"已完结","2021-09-27 09:55:00","北京-昌平-刘光辉","PK50001A100000194","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-27 09:55:00","0%，联系代理充电///联系代理充电///20211002春艳联系了代理，还是没有充电","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[2710,"已完结","2021-09-27 10:06:00","北京-朝阳-梁先桂","PK504B00100004015","柳承强18600532468\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户反馈昨天和今天都发生骑行断电情况，电池第二个故障灯亮起","2021-09-27 10:06:00","更换为PK504B00100004046，后台查看电池报警单体电压过高，联系技术进一步核实//技术反馈是采样断线了，标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","采样断线","nan","nan","已返厂","2021-11-04 00:00:00"]
[2711,"已完结","2021-09-27 10:30:00","北京-通州-李兵兵","PK504B10100003028","李兵兵15233997529\\n","返款","FK_返款","nan","代理商反馈","北京6060促销活动//低电量报警","2021-09-27 10:33:00","发放奖励//告知低电量，及时充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2712,"已完结","2021-09-27 10:35:00","北京-通州-张楠","PK504B10100004396","康召勋17600246082\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-27 10:35:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2713,"已完结","2021-09-27 10:37:00","北京-朝阳-梁先桂","PK50001A100000430","周延龙15172571205\\n","返款","FK_返款","nan","运维系统","北京6040促销活动","2021-09-27 10:38:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2714,"已完结","2021-09-27 10:59:00","北京-大兴-楚海涛","MGMCLN750N215I060","罗海龙18001356198\\n","退租","TZ_充电条件限制","退租","用户电话反馈","说是在查，怕锂电池爆炸有安全风险，站点要求用铅酸电池；也没有充电条件，充电柜充电太慢，不够一天用。之前是在家里充电，现在不让充了","2021-09-27 11:00:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2715,"已完结","2021-09-27 11:11:00","北京-通州-张楠","MGMCLN750N215N065","蒋奇运18610976870\\n","咨询","nan","远程解决（非抱怨类）","用户电话反馈","说之前微信被封，重新换了微信租的电池，代理答应多送几天租期。送了三天后，今天租期到期，在半道走不了了，要求再开3天，租金从押金里面扣，后续要换车，不用电动车了","2021-09-27 11:12:00","设置3天租赁期，到期退租，押金扣除3天租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2716,"已完结","2021-09-27 12:05:00","北京骑享 河北村中通","PK50001A100000342","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","业务部门","春艳反馈无法充电。后台无用户信息","2021-09-27 12:25:00","后台查看电池故障码2048预充失败，让用户重新插拔所有接插件~总开关状态0。然后按这个顺序操作：1 先把转换线从电池上拔下来 2 充电器接电源 3 转换线接充电器 4 转换线另一头接电池  //无用户信息，暂无反馈。2号加热继电器粘连故障报警，已标记故障，联系春艳返厂","席志强","nan","nan","【20210929】最后是能充了么？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' //无用户信息，暂无反馈。目前已标记故障，加热继电器粘连故障报警","产品质量","加热继电器粘连","2021-10-15 23:56:00","nan","nan","nan"]
[2717,"已完结","2021-09-27 13:22:00","北京-昌平-孟红祥","MGMCLN750N215I118","李学鹏13520448246\\n","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈电池不放电，没电//下午一点半反馈无法充电，是家里插排充的，充电器亮绿灯，亮一会 灭一会，就是平常充满电后的样子","2021-09-27 13:23:00","后台查看电池低电量2%，在租期内，告知电量低//后台查看租期内，无故障报出，总开关状态0；让用户重新插拔连接线，按以下顺序操作充电：A 充电器和电池链接断开，充电器和插座链接断开 B 然后充电器接电，此时充电器亮绿灯 C 充电器另一端接入电池 D 等待20秒左右，看看充电器是否变成红灯进入充电//用户反馈还是无法充电，反馈技术说运营里信息有错误，该电池编码实际是MGMCLN750N215I096。已操作更换。   1. I096故障取消，运营系统里帮用户更换电池；2.让用户帮忙把I118的银标撕掉","席志强","nan","nan","nan","流程管控","标签贴错","nan","nan","nan","nan"]
[2718,"已完结","2021-09-27 13:52:00","苏州-王文钰","PK504B10100004497","杜正要15262384929\\n","返款","FK_返款","nan","代理商反馈","永久续租240用户","2021-09-27 13:53:00","部分退款60","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2719,"已完结","2021-09-27 14:03:00","苏州-王文钰","PK504B10100003142","王鹏17601420463\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","暂时不跑了，后面跑再说","2021-09-27 14:04:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2720,"已完结","2021-09-27 14:05:00","北京骑享 河北村中通","PK50001A100000231","nan","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户微信联系","反馈最近几天充不满电，是在亿能互联充电柜充电的，看仪表盘别人是70V，用户说自己的最多68V//反馈充电都是12个小时左右，认为是电池的问题","2021-09-27 14:05:00","后台查看最近几天初始电量都是88左右，告知用户是由于充电桩充电电流为5A或者3A，电流较小，短时间无法充满，可以充满是初始电量较高。//反馈技术 27号是充到84%左右充电柜就没有电流输出了，是充电柜有自己的电流保护逻辑。如果是充电柜-充电器-电池的话，可以更换充电器再看看；如果是 充电柜-电池的话就是充电柜限制的。用户反馈公司已经给更换了电池。","席志强","nan","nan","nan","无问题关闭","充电柜限制","nan","nan","nan","nan"]
[2721,"已完结","2021-09-27 15:02:00","北京-朝阳-梁先桂","MGMCLN750N215I064","安志坤13001468876\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","反馈电池离线了，昨晚是把电池拿出来充电的，是家里充的，但是电池还是离线","2021-09-27 15:03:00","后台查看电池离线2天，用户使用正常，反馈技术查看//联系用户更换电池为MGMCLN750N215N161，标记故障，联系春艳待返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210929】I064返回安徽优旦，预估30日可以到达优旦，优旦负责分析 【20211010】确认为流量耗尽导致","产品质量","信号差","nan","nan","已返厂","nan"]
[2722,"已完结","2021-09-27 15:16:00","北京-通州-张楠","MGMCLN750N215I066","徐鹏13353472992\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，换工作了","2021-09-27 15:16:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2723,"已完结","2021-09-27 15:36:00","北京-朝阳-梁先桂","PK50001A100000678","解礼想18101818962\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-09-27 15:36:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2724,"已完结","2021-09-27 16:16:00","北京-通州-李兵兵","PK504B00100004288","赵海潮13473222811\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干骑手了","2021-09-27 16:16:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2725,"已完结","2021-09-27 16:55:00","北京-丰台-陈建培","UD02030118B4C0002","刘明俊13643578311\\n","退租","TZ_充电条件限制","退租","代理商反馈","不让充电了，附近也没有充电设置。用了易换电的，不用充电了","2021-09-27 16:55:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2726,"已完结","2021-09-27 21:02:00","北京-朝阳-梁先桂","PK50001A100000445","刘云峰13522889362\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","晚上8点半左右电池接插件口发热，骑行断电；之前也发生过，前几天更换过转接线，还是不行，还发热断电。","2021-09-27 21:03:00","更换为PK500A20100000736。后台查看电池20:45左右报警1024接插件温度过高，电池其他温度80度左右；23号27号都有报警接插件温度高，用户是新换的车，排除线路老化引起的发热。反馈技术//标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件温度异常","nan","nan","已返厂","2021-11-04 00:00:00"]
[2727,"已完结","2021-09-27 21:40:00","北京-通州-刘玉甫","MGMCLN750N215I092","陈龙飞15110180339\\n","内部业务类","nan","nan","业务部门","MGMCLN750N215I092实际在孟红详处（银标编码为MGMCLN750N215I096），现在是刘玉甫处用户在租","2021-09-27 21:41:00","联系用户拍电池黑底白标编码并更换为MGMCLN750N215I094，让用户帮忙撕掉电池银标编码。5I094由平台仓库调拨至刘玉甫；5I092由刘玉甫调拨至孟红详","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2728,"已完结","2021-09-28 07:41:00","苏州-王文钰","PK504B10100003136","李玉奎18550866291\\n","退租","TZ_更换交通工具","退租","代理商反馈","用户车坏了，打算换车，换车后再说","2021-09-28 07:42:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2729,"已完结","2021-09-28 08:36:00","北京-通州-张楠","PK504B00100004019","韩双18612824500\\n","用户抱怨","BY_不能充电', 'BY_骑行断电","远程解决（抱怨类）","用户电话反馈","反馈昨晚充一晚上电没充进去，今天早上八点半左右充电充电器绿灯，充不进去。是飞线插排充的，10：30左右更换充电器后仍然无法充电//下午2点左右反馈电池还有21%的电就不走了","2021-09-28 08:36:00","后台查看电池租期内，未锁定；昨晚没有充电电流，早上也没有充电电流；总开关状态3，无故障报出；让用户按以下操作重新尝试充电：全都断开，充电器先接电，看下是不是亮绿灯；然后再接电池，等待20秒左右，看看充电器是否变成红灯进入充电。有事忙去了，暂未反馈。//反馈无法充电，充电器绿灯闪烁//让用户去更换电池，更换后代理试一下充电//后台查看电池未锁定，租期内，电池故障报出：4096低电量和6144；总开关3变1变0变1；故障报警预充失败，联系用户重新插拔全部连接线尝试//更换为PK504B00100004285，技术反馈压差大，欠压了。带回仓库处理","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","产品质量","一致性差","nan","nan","已返仓","nan"]
[2730,"已完结","2021-09-28 09:01:00","平台仓库","PK504B10100003033","nan","解锁","JS_解锁","nan","业务部门","学琦要求解锁一个月","2021-09-28 09:02:00","设置1个月的租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2731,"已完结","2021-09-28 09:01:00","平台仓库","MGMCLN750N215I005","nan","解锁","JS_解锁","nan","业务部门","学琦要求开通1天","2021-09-28 09:02:00","设置1天的租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2732,"已完结","2021-09-28 09:10:00","北京-通州-张楠","MGMCLN750N215N106","郭世奇13343390338\\n","解锁","JS_解锁","nan","代理商反馈","超租期，用户现在没钱续租，代理商要求先开2天用","2021-09-28 09:10:00","开通2天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2733,"已完结","2021-09-28 09:14:00","北京-昌平-孟红祥","MGMCLN750N215I118","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-28 09:15:00","1%，联系代理充电//代理回复无充电条件，联系春艳带回充电","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","完成维修","nan"]
[2734,"已完结","2021-09-28 09:42:00","北京骑享 河北村中通","PK50001A100000231","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-28 09:42:00","群里通知充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2735,"已完结","2021-09-28 09:54:00","北京骑享 河北村中通","PK50001A100000298","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-28 09:54:00","群里通知充电///20210929群里联系充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2736,"已完结","2021-09-28 10:02:00","北京-海淀-李明桦","PK504B10100004333","李建学18830062727\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-09-28 10:03:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2737,"已完结","2021-09-28 10:58:00","北京-通州-李兵兵","MGMCLN750N215N187","张浩19930608060\\n","咨询","ZX_电池用没电了","换电池【同类】","代理商反馈","电池用没电了，忘记充电了，换一块电多的","2021-09-28 10:59:00","更换为MGMCLN750N215N037","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2738,"已完结","2021-09-28 11:21:00","北京-丰台-陈建培","MGMCLN750N215N278","梁峰18513549657\\n","用户抱怨","BY_续航不足","退租","代理商反馈","用户感觉里程不足，只能跑110公里左右，宣传的是130.同事租的也是单王的，可以比自己多跑六七单","2021-09-28 11:22:00","归还电池，退押金。解释可能是用户车电耗比较高导致，可以先更换，如果还是这样，就是车的电耗值高，用户说后面租再说吧。","席志强","nan","nan","【20210929】是MGMCLN750N215N278 这个电池么？这个电池用户6天没有用电池了，之前用的时候SOC也是高于50%的，和描述不太一致', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","无问题关闭","用户过于敏感","2021-10-15 23:57:00","nan","nan","nan"]
[2739,"已完结","2021-09-28 11:23:00","北京-昌平-孟红祥","MGMLXN750N218B014","张傲18310409288\\n","咨询","nan","nan","用户微信联系","朋友有活，要帮忙去做，暂时不跑外卖了。冬天了再跑。超租期了，今天去还，要求开一天，骑过去还电池","2021-09-28 11:25:00","开一天租期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2740,"已完结","2021-09-28 11:27:00","北京-大兴-楚海涛","MGMCLN750N215N238","李富元18634528373\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","不干外卖了，先退掉","2021-09-28 11:28:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2741,"已完结","2021-09-28 11:45:00","nan","nan","张军亮15901333492\\n","咨询","ZX_咨询电池参数","nan","用户微信联系","问有没有大容量的60和72电池，比6060和7255大的","2021-09-28 11:45:00","告知暂时没有，后续会研发","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2742,"已完结","2021-09-28 11:46:00","北京-房山-李猛","MGMCLN750N215I072","孙佳欢13663244333\\n","nan","nan","nan","业务部门","学琦联系需要用户拍电池编码，以便核实银标编码和黑盖编码是否一致","2021-09-28 11:47:00","联系用户//用户给拍了银标编码为5I072,黑底白标多次联系，依旧未拍。说是在车里固定好了，不忙了给拍。//拍了黑底白标的，有剐蹭，看不清楚编码，让用户看一下编码尾数，说是和银标一样","席志强","nan","nan","【20210929】是否完成核实？如未完成核实，需打未完结', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","nan","nan","nan","nan","nan","nan"]
[2743,"已完结","2021-09-28 11:50:00","北京-通州-张楠","PK50001A100000619","郝伟兵13520425497\\n","返款","FK_返款","nan","代理商反馈","续租两块6040电池","2021-09-28 11:51:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2744,"已完结","2021-09-28 11:52:00","北京-海淀-李明桦","MGMCLN750N215N079","陈盼弟15990698687\\n","退租","TZ_自购电池","退租","代理商反馈","自己买了电池了","2021-09-28 11:52:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2745,"已完结","2021-09-28 11:57:00","北京-朝阳-张朝华","MGMCLN750N215N060","王前威15136597568\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信未通过","2021-09-28 11:57:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2746,"已处理未完结","2021-09-28 13:18:00","苏州-王文钰","PK50001A100000356","nan","代理商抱怨', '解锁","BY_不能充电', 'JS_解锁","远程解决（抱怨类）","代理商反馈","代理商要求开通一周给用户试用//反馈无法充电，充电器红绿灯交替闪烁，家里插排充的","2021-09-28 13:19:00","设置7天租赁期//后台查看电池无故障报出，总开关状态3变0.让代理商断开按一下顺序重新操作充电：1 先把转换线从电池上拔下来断开连接 2 充电器先接电源，此时充电器亮绿灯 3 转换线接充电器 4 转换线另一头接电池，等待20S左右，充电器变成红灯进入充电//反馈仍然无法充电，反馈技术","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210929】使用单王充电器再试一下，以及是否可以正常放电 【20211015】10/4可以正常充电","无问题关闭","用户操作问题","2021-10-15 23:55:00","nan","nan","nan"]
[2747,"已处理未完结","2021-09-28 13:20:00","苏州-车行-万虎","PK50001A100000371","nan","代理商抱怨', '解锁","BY_不能充电', 'JS_解锁","远程解决（抱怨类）","代理商反馈","代理商要求开通一周给用户试用/反馈无法充电，充电器红绿灯交替闪烁，家里插排充的","2021-09-28 13:20:00","设置7天租赁期//后台查看电池无故障报出，总开关状态0变3.让代理商断开按一下顺序重新操作充电：1 先把转换线从电池上拔下来断开连接 2 充电器先接电源，此时充电器亮绿灯 3 转换线接充电器 4 转换线另一头接电池，等待20S左右，充电器变成红灯进入充电//反馈仍然无法充电，反馈技术","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210929】加热继电器粘连，返厂', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","产品质量","加热继电器粘连","nan","正常","已返厂","2021-11-04 00:00:00"]
[2748,"已完结","2021-09-28 13:35:00","平台仓库","PK504B10100003024","nan","内部业务类","nan","nan","业务部门","电池压差大","2021-09-28 13:36:00","标记故障","席志强","nan","nan","【20210929】后10片电池的电压低于1V，追溯历史数据，电压首先呈现断线特征，随后呈现欠压，推断电压采样异常，标记故障返回平台仓库","产品质量","采样断线","nan","nan","nan","nan"]
[2749,"已完结","2021-09-28 13:49:00","北京-昌平-杨工","UD02030118B4C0081","唐俊锋15712856882\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不想跑外卖了，说要换工作","2021-09-28 13:50:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2750,"已完结","2021-09-28 14:09:00","北京-海淀-姜成久","MGMLXN750N218B017","nan","后台故障报警","HT_电池内部通讯故障","nan","后台报警","电池内部通讯故障","2021-09-28 14:10:00","标记故障，联系春艳返厂////20211008,技术反馈 故障解除，不需要返回仓库，可正常出租，不需要取回', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","席志强","nan","nan","nan","产品质量","内部通讯异常","nan","nan","nan","nan"]
[2751,"已完结","2021-09-28 14:44:00","北京-通州-柴剑波","MGMLXN750N2189021","夏金诚15910312746\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-09-28 14:44:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2752,"已完结","2021-09-28 14:52:00","北京-通州-柴剑波","MGMCLN750N215N011","宫东旭13784801810\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","换职业了","2021-09-28 14:52:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2753,"已完结","2021-09-28 15:11:00","北京-通州-张楠","PK504B10100004341","孙秀18201426346\\n","后台故障报警","HT_接插件温度过高","远程解决（非抱怨类）","后台报警","接插件温度过高","2021-09-28 15:12:00","9号更换过电池，现在又报警接插件温度高，考虑是车子线路老化引起。用户回复是新换了两个月的车，用户说可能是车子和电池连接线的问题，建议先去修车的地方看下。","席志强","nan","nan","nan","产品质量","接插件温度异常","nan","nan","nan","nan"]
[2754,"已完结","2021-09-28 15:49:00","北京-昌平-王刚","PK504B00100004182","董非凡15011479225\\n","退租","BY_体积大/重量重","退租","用户电话反馈","换新国标车了，电池体积大，放不进去了","2021-09-28 15:50:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2755,"已完结","2021-09-28 17:17:00","北京-昌平-刘光辉","UD02030118B4C0011","何刚15321206975\\n","退租","TZ_自购电池","退租","代理商反馈","自己原来买的电池返厂了，临时用一个月","2021-09-28 17:17:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2756,"已完结","2021-09-28 19:56:00","北京骑享 圆通工体","PK50001A100000543","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","反馈电池充电老是自我保护，一动充电器就自我保护，很难充电，有时候冲很久没充进去，灯老是变红。使用的是单王的充电器","2021-09-28 19:56:00","后台查看电池报警预充失败，电池总开关状态3。//反馈技术，先更换转接线，联系春艳更换转接线","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20210929】没看到预充失败的报警，大概是什么时候发生的？//几乎每天都报预充失败，见附件图","产品质量","充电器问题","2021-10-15 23:52:00","nan","nan","nan"]
[2757,"已完结","2021-09-28 20:24:00","北京-昌平-石海平","MGMCLN750N215N217","解晓宇13167558202\\n","退租","TZ_更换交通工具","退租","代理商反馈","十一回家，来了换车后再租","2021-09-28 20:25:00","归还电池，退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2758,"已完结","2021-09-29 09:10:00","北京-通州-张楠","PK50001A100000643","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-29 09:10:00","联系代理充电 ，电量0%///20211002春艳联系了代理，还是没有充电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[2759,"已完结","2021-09-29 09:15:00","北京-通州-张楠","PK504B00100004019","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-29 09:16:00","联系代理充电 ，电量0%///20211002春艳联系了代理，还是没有充电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[2760,"已完结","2021-09-29 09:18:00","北京-昌平-王刚","PK504B00100004182","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-29 09:19:00","联系代理充电 ，电量0%///20211002春艳联系了代理，还是没有充电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[2761,"已完结","2021-09-29 09:20:00","苏州-王文钰","PK504B10100003136","nan","内部业务类', '后台低电量报警","NB_电池调拨', 'DD_低电量一级报警","远程解决（非抱怨类）","后台报警","SOC低于一定值，有过放风险","2021-09-29 09:20:00","联系代理充电 ，电量0%《20210830运营售后群消息：电池由王文钰处调拨至叶海洋处》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2762,"已完结","2021-09-29 09:22:00","苏州-约哈斯-代理站","PK504B10100004384","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-29 09:23:00","联系代理充电，电量还有10%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2763,"已完结","2021-09-29 09:24:00","北京-朝阳-梁先桂","PK500A20100000821","17389249754 王普侠","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040续租双包返利","2021-09-29 09:25:00","返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2764,"已完结","2021-09-29 09:38:00","北京-海淀-李明桦","MGMCLN750N215I014","王晨光 18855265790","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，100安的，品牌不知。","2021-09-29 09:39:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2765,"已处理未完结","2021-09-29 10:18:00","苏州-车行-万虎","PK50001A100000371","nan","后台故障报警","HT_加热继电器粘连","远程解决（非抱怨类）","后台报警","电池包温度太低时，电池输出功率受限，因此需要对电池加热，通常有PTC和加热膜两种，需要通过闭合加热继电器，接通加热高压回路。如果加热继电器粘连，电池将持续受到加热而无法停止，有安全风险","2021-09-29 10:19:00","标记故障，联系春艳返回","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20210929】三级以下故障可继续使用","产品质量","加热继电器粘连","nan","正常","已返厂","2021-11-04 00:00:00"]
[2766,"已完结","2021-09-29 11:20:00","苏州-兴吴-陈国明","PK504B10100003140","17521012964 李栋","退租","TZ_用户不再从事该行业","退租","代理商反馈","腿骨折了，暂时干不了。","2021-09-29 11:21:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2767,"已完结","2021-09-29 11:35:00","北京-昌平-孟红祥","MGMLXN750N218B014","张傲18310409288","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不从事行业","2021-09-29 11:36:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2768,"已完结","2021-09-29 11:52:00","北京-通州-柴剑波","MGMCLN750N215N116","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","张楠代理需要使用","2021-09-29 12:00:00","电池由柴建波调拨至张楠处，并发送给田姐","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2769,"已完结","2021-09-29 11:52:00","北京-通州-柴剑波","MGMCLN750N215N172","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","张楠代理需要使用","2021-09-29 12:00:00","电池由柴建波调拨至张楠处，并发送给田姐","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2770,"已完结","2021-09-29 11:52:00","北京-通州-柴剑波","MGMCLN750N215N127","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","张楠代理需要使用","2021-09-29 12:00:00","电池由柴建波调拨至张楠处，并发送给田姐","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2771,"已完结","2021-09-29 12:15:00","北京-通州-张楠","PK504B00100004108","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-09-29 12:16:00","开租期3天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2772,"已完结","2021-09-29 12:23:00","北京-昌平-王桂燕","MGMCLN750N215I018","15210863175 赵青春","退租","TZ_更换交通工具","退租","代理商反馈","买了摩托车，10月限行。","2021-09-29 12:24:00","归还电池，退押金。《剩余租期退租金，樱桃反馈","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[2774,"已处理未完结","2021-09-29 13:25:00","北京-海淀-姜成久","MGMCLN750N215N135","周振涛(租)17621711016","用户抱怨","BY_不能放电","换电池【同类】","用户电话反馈","用户电池显示离线，上午可以使用，下午就不能放电了","2021-09-29 13:26:00","后台查询电池离线15小时，尝试重新下发租期，还是不能使用，反馈技术，技术反馈异常离线，更换打故障返回平台。///《MGMCLN750N215N291李明桦向东小学调至姜久成南平庄，MGMCLN750N215N135姜久成南平庄调至李明桦向东小学》更换电池MGMCLN750N215N291      \\n","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","nan","nan","已返厂","2021-11-04 00:00:00"]
[2775,"已完结","2021-09-29 13:54:00","北京-昌平-孟红祥","MGMCLN750N215N078","17600385691 赵东东","退租","TZ_更换交通工具","退租","代理商反馈","用户回老家，节日过后回来换车再租","2021-09-29 13:57:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2776,"已完结","2021-09-29 13:55:00","北京-通州-刘玉甫","MGMCLN750N215N155","18266346334祝新发","退租","TZ_自购电池', 'TZ_用户需求变化","退租","代理商反馈","电话未接，加微信未通过，代理反馈用户想换更大的电池7280///用户电话反馈已经买了新电池，品牌未知。","2021-09-29 13:57:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2777,"已完结","2021-09-29 14:03:00","北京-通州-刘玉甫","MGMCLN750N215N139","17604687911 闫宇航","退租","TZ_用户需求变化","退租","代理商反馈","用户想换更加大的电池。","2021-09-29 14:05:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2778,"已完结","2021-09-29 14:49:00","北京-丰台-陈建培","MGMCLN750N215N221","13653438795郝冬铭","退租","TZ_充电条件限制","退租","代理商反馈","反馈最近查充电，不方便充电。","2021-09-29 14:49:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2779,"已完结","2021-09-29 15:15:00","北京-海淀-李明桦","PK504B00100004100","18304229793 张学文","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户有事情回老家了。","2021-09-29 15:16:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2780,"已完结","2021-09-29 15:15:00","北京-海淀-李明桦","PK504B00100004087","18304229793 张学文","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户有事情回老家了。","2021-09-29 15:16:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2781,"已处理未完结","2021-09-29 15:22:00","北京-海淀-李明桦","MGMCLN750N215N077","王乐(租)13311484101","用户抱怨","BY_电池离线问题', 'BY_骑行断电","远程解决（抱怨类）","用户电话反馈","用户骑行断电，电池显示离线，时间：15：20左右","2021-09-29 15:23:00","电池离线不放电，用户说正在使用过程中突然不放电，电池显示离线，后台查询电池离线4分钟，电池有电，在租期内，尝试重新下发租期，在15：22时电池在线，可以使用。联系技术查看原因。《电池在15：11到15：24没有电流》","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2782,"已处理未完结","2021-09-29 16:01:00","北京-昌平-吴锋","MGMCLN750N215N260","李晓伟(租) 15632023323","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","用户电池离线，看不到电量变化///用户晚上充不上电，要求换电池","2021-09-29 16:12:00","后台查看离线2小时，反馈技术建议先更换，再观察是否需要返回。////20210930更换电池MGMCLN750N215I118《MGMCLN750N215I118孟红祥天通西苑1区站调吴锋白庙爱玛站》MGMCLN750N215N260打故障，已经在公司了，联系春艳取回。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","nan","nan","已返厂","2021-11-04 00:00:00"]
[2783,"已完结","2021-09-29 16:29:00","北京-通州-李兵兵","PK504B00100004253","15010881267 马明朝","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户电话反馈","用户更加电池续航不足","2021-09-29 16:30:00","后台查看用户今日跑了66。68公里，早上8：21-16：25，电量由95%—47%，电池续航还可以，电池一致性极佳","顾佳","nan","nan","【20210929】电池一致性差","产品质量","一致性差","nan","nan","nan","nan"]
[2784,"已完结","2021-09-29 16:36:00","北京-昌平-石海平","PK500A20100000769","13661353876 李冰冰","退租","TZ_更换交通工具","退租","代理商反馈","黄牌车辆不能使用，目前还没有购买车辆，租用上班地方的车辆。","2021-09-29 16:37:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2785,"已完结","2021-09-29 17:31:00","北京-昌平-王少树","MGMLXN750N2189017","15830382017 王宏海","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","觉得电池比今天换的小一圈，觉得大的续航好一点。","2021-09-29 17:33:00","更换电池MGMCLN750N215H001，后台查看今日跑了118公里，100%跑到767%，中间有短时间充电，大概百分之10。续航不差。","顾佳","nan","nan","nan","无问题关闭","用户无法准确获知里程","nan","nan","nan","nan"]
[2786,"已完结","2021-09-29 17:54:00","北京-房山-李猛","MGMLXN750N2189033","13261650285 王晶石","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信未通过。","2021-09-29 17:55:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2787,"已完结","2021-09-29 17:55:00","北京-海淀-李明桦","MGMCLN750N215N291","李先和17310965689","退租","TZ_用户不再从事该行业","退租","代理商反馈","TZ_用户不再从事该行业","2021-09-29 17:57:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2788,"已完结","2021-09-29 18:04:00","北京-车行-张彦臣","MGMCLN750N215N097","罗汝斌(租) 13650008676","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户觉得电池续航不行","2021-09-29 18:15:00","后台查看，早上7：41—17:56,电量由98%到17.58%，跑了108公里，电池续航还蛮好的。反馈给用户。","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-15 23:51:00","nan","nan","nan"]
[2789,"已完结","2021-09-29 18:23:00","北京-通州-李兵兵","MGMCLN750N215N152","19530885883吕慧强","退租","TZ_自购电池","退租","代理商反馈","自购电池，品牌不知，7280的","2021-09-29 18:25:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2790,"已完结","2021-09-29 18:29:00","北京-海淀-李明桦","PK504B00100004087","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用，","2021-09-29 18:29:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2791,"已完结","2021-09-29 19:48:00","北京-通州-张楠","MGMCLN750N215N065","18610976870蒋奇运","退租","TZ_用户不再从事该行业","退租","代理商反馈","不从事该行业，充电器未归还，代理着急换电池，先退租，押金先不退。","2021-09-29 19:51:00","归还电池，押金先不退《充电器归还之后找刘畅》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2792,"已完结","2021-09-29 19:50:00","北京-通州-张楠","MGMCLN750N215N116","13293942090郭鹏达","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","电池离线6天","2021-09-29 19:51:00","更换电池MGMCLN750N215N065，技术查看，电池损坏，116打故障标识，联系春艳带回","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211028】本月流量用完导致信号不发送，推动格林美更新软件，电池返回市场运营","产品质量","SIM卡异常停用","2021-10-28 11:00:00","nan","完成维修","nan"]
[2793,"已处理未完结","2021-09-29 19:50:00","北京-海淀-李明桦","UD02030118B4C0007","谢梦赛(租) 18410139050","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","电池离线1天","2021-09-29 20:00:00","反馈技术查看，建议可以使用就再使用一段时间，如果用户有意见可以送三天租期。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","异常离线","nan","nan","nan","nan"]
[2794,"已处理未完结","2021-09-29 20:39:00","北京-昌平-刘光辉","MGMCLN750N215N088","13269951727 徐井达","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","电池离线5天","2021-09-29 20:41:00","反馈技术查看，安抚用户，等待系统更新","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","异常离线","nan","nan","nan","nan"]
[2795,"已完结","2021-09-29 20:52:00","北京-昌平-王少树","MGMCLN750N215I051","17611009220 王刚强","用户抱怨","NB_更换电池","换电池【同类】","代理商反馈","用户觉得电池不好，要更换。（只说不好，问哪里不好，也说不出来）","2021-09-29 20:53:00","更换电池MGMCLN750N215I119  用户觉得电池不好，后台查询电池一致性极佳","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-15 23:51:00","nan","nan","nan"]
[2796,"已完结","2021-09-29 20:56:00","北京-房山-李猛","MGMLXN750N218C009","孙佳欢(租) 13663244333","咨询","nan","远程解决（非抱怨类）","用户微信联系","用户不明白电池充电时为什么为负","2021-09-29 21:18:00","告知格林美电池充电为正，放电为负，我们自己的电池相反。后台查询故障代码是BMS计算的SOC不准确，误差过大，反馈陈杰优先更新。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","SOC估算偏差","nan","nan","nan","nan"]
[2797,"已完结","2021-09-29 21:09:00","北京-通州-张楠","PK504B00100004073","刘禹含(租) 18330328681","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","一踩油门就断电，小程序显示还有17%的电量","2021-09-29 21:30:00","后台查看电池电量过低，这个显示电池压差较大，需要充电，后台和用户小程序都显示有电，是电量计算有误差，联系用户更换，,更换后打故障放在代理处等待技术均衡///更换PK504B00100004108，4073打故障标识。","顾佳","nan","nan","【20210929】电池SOC差14%，导致SOC计算偏高","产品质量","一致性差","nan","nan","nan","nan"]
[2798,"已完结","2021-09-30 07:09:00","苏州-兴吴-陈国明","PK50001A100000710","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要使用","2021-09-30 07:10:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2799,"已完结","2021-09-30 08:33:00","北京-朝阳-梁先桂","PK504B10100004313","刘宁18710123524","退租","TZ_用户不再从事该行业","退租","代理商反馈","PK504B10100004384","2021-09-30 08:34:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2800,"已完结","2021-09-30 08:40:00","苏州-甯小勇","PK504B10100003120","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","备用的电池开一下，开一个月","2021-09-30 08:41:00","开租期30天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2801,"已完结","2021-09-30 09:00:00","北京-昌平-王少树","MGMCLN750N215I051","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-30 09:01:00","电量为9%，联系代理充电。///再次联系代理///再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2802,"已完结","2021-09-30 09:05:00","北京-顺义-武晋杰","MGMCLN750N215L008","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-30 09:06:00","电量为8%，联系代理充电。///再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2803,"已完结","2021-09-30 09:08:00","北京骑享 河北村中通","PK50001A100000272","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-30 09:09:00","电量为0%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2804,"已完结","2021-09-30 09:11:00","北京骑享 圆通工体","PK50001A100000675","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-30 09:11:00","电量为0%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2805,"已完结","2021-09-30 09:13:00","北京-海淀-李明桦","PK504B00100004100","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-09-30 09:14:00","电量为19%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2806,"已完结","2021-09-30 11:29:00","北京-通州-张楠","MGMCLN750N215N106","13343390338 郭世奇","退租","TZ_用户不再从事该行业","退租","代理商反馈","    要回家秋收，来了再租  \\n', 'type': 'text'}, {","2021-09-30 11:30:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2807,"已完结","2021-09-30 13:42:00","北京-朝阳-梁先桂","PK500A20100000767","15210211501王志杰","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","新用户首租奖励","2021-09-30 13:43:00","新用户首租返利50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2808,"已完结","2021-09-30 14:13:00","北京-通州-张楠","MGMCLN750N215N106","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-09-30 14:14:00","开租期7天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2809,"已完结","2021-09-30 14:56:00","北京-昌平-孟红祥","MGMCLN750N215N159","18641876570 徐建","退租","TZ_用户不再从事该行业', 'TZ_暂未反馈原因","退租","代理商反馈","用户关机，加微信，《代理反馈用户回家来年在租》","2021-09-30 14:56:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2810,"已处理未完结","2021-09-30 15:32:00","北京-通州-刘玉甫","MGMCLN750N215N134","闫景建(租) 18203378519","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","用户电池离线状态，看不到电量","2021-09-30 15:34:00","后台查询电池离线7小时，安抚用户，如果实在不行可以先去代理那边更换一个，反馈技术，技术说明天就可以解决了，暂时不用换。用户同意不去更换，等待更新。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","流量耗尽","nan","nan","nan","nan"]
[2811,"已完结","2021-09-30 16:14:00","北京-昌平-王桂燕","MGMCLN750N215N265","17310479915 马敏","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了。","2021-09-30 16:15:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2812,"已完结","2021-09-30 16:39:00","北京-丰台-陈建培","MGMCLN750N215N264","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-01 16:40:00","陈建培丰台路口绿能电动车调拨梁先桂百子湾宝岛电动车站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2813,"已完结","2021-09-30 16:39:00","北京-丰台-陈建培","MGMCLN750N215N278","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-01 16:40:00","陈建培丰台路口绿能电动车调拨梁先桂百子湾宝岛电动车站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2814,"已完结","2021-09-30 16:40:00","北京-丰台-陈建培","MGMCLN750N215N263","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-01 16:42:00","陈建培丰台路口绿能电动车调拨梁先桂百子湾宝岛电动车站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2815,"已完结","2021-09-30 16:43:00","北京-丰台-陈建培","UD02030118B4C0002","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-01 16:46:00","陈建培丰台路口绿能电动车调拨梁先桂百子湾宝岛电动车站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2816,"已完结","2021-09-30 16:48:00","北京-丰台-陈建培","MGMCLN750N215N221","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-01 16:50:00","陈建培丰台路口绿能电动车调拨梁先桂百子湾宝岛电动车站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2817,"已完结","2021-09-30 16:56:00","北京-丰台-陈建培","MGMCLN750N215N039","15364833885 卫帅","退租","TZ_充电条件限制","退租","代理商反馈","小区现在不能充电了。","2021-09-30 16:57:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2818,"已完结","2021-09-30 17:04:00","北京-朝阳-梁先桂","PK504B00100004094","13339831997 谭山林","退租","TZ_用户需求变化","退租","代理商反馈","用户需要更换7255的电池","2021-09-30 17:05:00","归还电池，退押金。《10月2日到11月1日租金340退回》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2819,"已完结","2021-09-30 17:37:00","北京-昌平-杨工","MGMCLN750N215I069","18210729818 姚建国","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话不接，发短信","2021-09-30 17:39:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2820,"已处理未完结","2021-09-30 18:05:00","北京-朝阳-尹群召","PK504B00100004011","徐刚(租) 18613312500","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","用户反馈电量还有11%就没有电了。","2021-09-30 18:07:00","查看在租期内，电池未锁定，电量15%，后台已经低电量报警，反馈技术是电量计算有误差，联系用户更换,更换后打故障放在代理处等待技术均衡","顾佳","nan","nan","nan","产品质量","一致性差","nan","nan","nan","nan"]
[2821,"已完结","2021-09-30 22:16:00","北京-通州-张楠","PK504B00100004024","18911915439 王银龙","退租","TZ_用户需求变化","退租","代理商反馈","用户试用一个月，接下来要和业务谈合作","2021-09-30 22:17:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2822,"已完结","2021-10-01 08:17:00","北京-昌平-王少树","PK504B10100004453","13001269302 李永刚","退租","TZ_暂未反馈原因","退租","代理商反馈","nan","2021-10-01 08:17:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2823,"已完结","2021-10-01 08:45:00","北京-朝阳-梁先桂","PK50001A100000319","段丽翠13121373038","退租","TZ_用户需求变化","退租","代理商反馈","退租租6060 的电池","2021-10-01 08:46:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2824,"已完结","2021-10-01 09:03:00","北京-工体圆通","PK50001A100000575","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-01 09:04:00","群里联系充电，电量8%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2825,"已完结","2021-10-01 09:20:00","北京骑享 河北村中通","PK50001A100000659","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-01 09:21:00","电量8%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2826,"已完结","2021-10-01 09:27:00","北京-通州-张楠","PK504B00100004024","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-01 09:28:00","电量7%，联系代理充电////已经退回平台电量7%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2827,"已完结","2021-10-01 10:13:00","北京-朝阳-尹群召","PK504B10100004425","15552953222 李增福","返款","FK_返款","nan","代理商反馈","新用户首租奖励","2021-10-01 10:17:00","已发放50","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2828,"已处理未完结","2021-10-01 10:42:00","北京-朝阳-梁先桂","PK504B10100004328","黄伟(租) 17504860038","后台故障报警","HT_接插件温度过高","换电池【同类】","后台报警","60电池没有接插件，换电池","2021-10-01 10:47:00","更换电池PK504B10100004313，后台查询一致性差，严重影响里程，需要均衡，联系技术，标记故障，联系春艳带回。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","一致性差","nan","nan","已返厂","2021-11-04 00:00:00"]
[2829,"已完结","2021-10-01 11:13:00","北京-昌平-刘光辉","UD02030118B4C0045","13333033742 邢坡","退租","TZ_用户不再从事该行业","退租","代理商反馈","单纯的不用了，没有原因《，代理反馈，离职不干了》","2021-10-01 11:14:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2830,"已完结","2021-10-01 12:08:00","北京-朝阳-梁先桂","PK504B10100004316","杨大鹏15902466110","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-01 12:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2831,"已完结","2021-10-01 12:08:00","北京-朝阳-梁先桂","PK504B10100004432","黄录海15272653333","退租","TZ_暂未反馈原因","退租","代理商反馈","电话通话中，无人接，短信询问","2021-10-01 12:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2832,"已完结","2021-10-01 13:32:00","北京-大兴-楚海涛","MGMCLN750N215I040","18332269509 赵石林","退租","TZ_自购电池","退租","代理商反馈","自购电池，朋友的，不知道品牌，7255的","2021-10-01 13:34:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2833,"已处理未完结","2021-10-01 15:30:00","北京-房山-李猛","MGMLXN750N218C009","13663244333 孙佳欢","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不足","2021-10-01 15:33:00","更换电池MGMCLN750N215N067，<MGMCLN750N215N067，由单王7255锂电改单王7255H锂电>，后台查询：8C009一致性较好，续航计算不太准确，显示跑了300多公里，中间用户未充电，联系技术再查看一下。用户30号使用之后就没有充电，故障代码27，低电量报警了，联系代理帮忙充电。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","无问题关闭","用户过于敏感","nan","nan","nan","nan"]
[2834,"已完结","2021-10-01 16:29:00","北京-朝阳-梁先桂","PK50001A100000240","18730941779 付士坤","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040双包续租返利","2021-10-01 16:30:00","返利81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2835,"已完结","2021-10-01 19:35:00","北京-昌平-杨工","PK50001A100000627","15600636912 刘永","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","用户反馈电池上午使用，下午充电了不能放电。仪表盘不亮。","2021-10-01 19:37:00","后台查看在租期内，电池未锁定，电池在线，联系用户重新打开MOS开关，电池正常放电。跟新用户普及可能会断电不能放电原因。下次可以先尝试重新连接电池或长时间不使用可以尝试打开MOS开关。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[2836,"已完结","2021-10-01 19:58:00","北京-昌平-杨工","PK504B10100004481","18033898222 靳晓乐","退租","TZ_暂未反馈原因","退租","代理商反馈","用户电话未接，加微信","2021-10-01 20:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2837,"已处理未完结","2021-10-01 20:01:00","北京-昌平-王少树","PK504B00100004259","15028400137 李志强","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得没有以前跑的远","2021-10-01 20:03:00","更换电池PK504B10100004453，后台查询电池一致性极佳。用户今天9：22-19：59，电量99%到6%，跑了170.9公里，感觉计算不太准确，联系技术查看","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户过于敏感","2021-10-15 23:50:00","nan","nan","nan"]
[2838,"已完结","2021-10-01 20:16:00","北京-大兴-楚海涛","MGMCLN750N215N258","nan","解锁","JS_解锁","nan","代理商反馈","代理充电","2021-10-01 20:17:00","代理充电，解锁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2839,"已处理未完结","2021-10-01 21:39:00","北京-大兴-李月林","MGMCLN750N215N059","刘锁光(租) 13126633009","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","用户反馈电池离线，看不到电量","2021-10-01 22:02:00","电池离线1天，后台查询没有故障代码，用户想去更换，代理点没有电池，查询周边代理点，用户觉得远，反馈只能等仓库上班再发货，用户接受建议等待，联系技术查看是否跟之前的问题相同。","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","【20211008】电池异常离线，目前尚未恢复，联系春艳姐调拨电池给用户更换后返厂维修","产品质量","异常离线","nan","正常","需返仓","nan"]
[2840,"已完结","2021-10-02 09:02:00","北京-通州-张楠","MGMCLN750N215N106","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-02 09:03:00","电量2%，联系代理充电//再次联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2841,"已完结","2021-10-02 09:04:00","北京骑享 河北村中通","PK50001A100000231","nan","后台低电量报警","nan","nan","后台报警","SOC低于一定值，有过放风险","2021-10-02 09:04:00","电量0%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2842,"已完结","2021-10-02 09:05:00","北京骑享 河北村中通","PK50001A100000298","nan","后台低电量报警","nan","nan","后台报警","SOC低于一定值，有过放风险","2021-10-02 09:05:00","电量0%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2843,"已处理未完结","2021-10-02 09:29:00","北京骑享 河北村中通","PK50001A100000342","nan","后台故障报警","HT_加热继电器粘连","nan","后台报警","电池包温度太低时，电池输出功率受限，因此需要对电池加热，通常有PTC和加热膜两种，需要通过闭合加热继电器，接通加热高压回路。如果加热继电器粘连，电池将持续受到加热而无法停止，有安全风险","2021-10-02 09:30:00","打故障标识，联系春艳返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","nan","nan","正常","需返仓","nan"]
[2844,"已完结","2021-10-02 09:40:00","北京-昌平-杨工","PK50001A100000501","17888822978张家文","退租","TZ_用户需求变化","退租","代理商反馈","用户不需要俩块电池","2021-10-02 09:42:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2845,"已完结","2021-10-02 09:44:00","北京-昌平-杨工","PK50001A100000330","17888822978张家文","用户抱怨","NB_更换电池","换电池【同类】","代理商反馈","用户觉得0501电池好用","2021-10-02 09:46:00","更换电池PK50001A100000501《后台查询0330，SOC差过大，为15.8%，一致性差，建议均衡，电池已经发生老化，SOH 87.8%》反馈技术查看是否需要返回，技术反馈静态压差＞100mb了，建议返回，0330打故障，联系春艳节后取回。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","一致性差","2021-10-15 23:50:00","nan","已返厂","2021-11-04 00:00:00"]
[2846,"已完结","2021-10-02 10:13:00","北京-通州-柴剑波","MGMLXN750N2189021","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","张楠代理要用","2021-10-02 10:15:00","MGMLXN750N2189021北京通州-柴剑波 马驹桥镇新屯小区    调拨至北京通州-修车-张楠马驹桥商业街站\\n","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2847,"已完结","2021-10-02 11:13:00","北京-大兴-楚海涛","MGMCLN750N215N258","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-10-02 11:14:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2848,"已完结","2021-10-02 11:33:00","北京-通州-张楠","MGMCLN750N215N160","18239316063 任志磊","退租","TZ_自购电池', 'BY_产品无法满足需求","退租","代理商反馈","自购电池72110（定制电池，品牌用户不清楚），电池比较大，放到脚踏板上的，用户建议可以询问各代理，代理会比较清楚用户一般可以装多大的电池。","2021-10-02 11:35:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2849,"已完结","2021-10-02 12:04:00","北京-海淀-李明桦","MGMCLN750N215N273","杨帆 15652575506","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信未通过","2021-10-02 12:04:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2850,"已完结","2021-10-02 12:13:00","北京-昌平-王刚","PK500A20100000773","17645871477 姚立国","返款","FK_返款","nan","用户电话反馈","6040双包续租返利","2021-10-02 12:16:00","返款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2851,"已完结","2021-10-02 13:10:00","北京-昌平-杨工","PK50001A100000665","18010422016 樊博林","退租","TZ_更换交通工具","退租","代理商反馈","用户购买摩托车","2021-10-02 13:15:00","归还电池，退押金《押金微信交，学琦退》","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[2852,"已完结","2021-10-02 13:49:00","北京-房山-李猛","MGMCLN750N215I098","13968495967杨玉国","退租","TZ_用户需求变化","退租","代理商反馈","用户更换更加大的电池，这个不够用了。","2021-10-02 13:50:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2853,"已完结","2021-10-02 14:32:00","北京-房山-李猛","MGYGYN660N214E008","17633345920刘硕","返款', '用户抱怨","FK_返款', 'BY_电池离线问题","远程解决（抱怨类）","代理商反馈","1，电池离线，看不到电量。代理说没有电池可以更换。2，新用户首租6060返利50","2021-10-02 14:34:00","1，电池在租期内，未锁定，离线一天。反馈技术核实是否与之前问题相同。///技术反馈联系用户更换.2，返利50","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20211008】MGYGY电池异常离线，目前用户使用中，是否需要叫回排查问题原因？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '公瑾（陈杰）', 'text': '@公瑾（陈杰）', 'token': 'ou_13ef751b246462c07897ec4545169d1b', 'type': 'mention'}, {","产品质量","异常离线","2021-10-28 11:31:00","nan","nan","nan"]
[2854,"已完结","2021-10-02 14:41:00","北京-昌平-孟红祥","MGMCLN750N215N117","13342057729刘洁","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回天津了","2021-10-02 14:42:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2855,"已完结","2021-10-02 17:54:00","北京-房山-李猛","MGMLXN750N2189008","18518662500 邹茂峰","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-02 17:55:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2856,"已完结","2021-10-02 18:35:00","北京-大兴-楚海涛","PK504B00100004004","13621309549 郭同同","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户不干了","2021-10-02 18:36:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2857,"已完结","2021-10-02 18:53:00","北京-昌平-王少树","MGMCLN750N215I127","张彪(租) 13278081289","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户说续航不足，还有俩格电跑一会就没有电了。","2021-10-02 19:11:00","后台查看，电池充到早上3:54的时候就不再充电了，早上9：02—18：49，电量65%—2.5%，跑了84公里，续航没有问题，用户新租，还没有小程序，不懂的看电量，发小程序二维码教会用户使用查看。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-10-15 23:48:00","nan","nan","nan"]
[2858,"已完结","2021-10-02 18:57:31","北京-吴小刚","PK504B10100003018","13624183565 陈珊珊","返款","FK_返款","nan","代理商反馈","6060新用户首租活动","2021-10-02 19:00:00","部分退款50《活动详情10月份的还没有》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2859,"已处理未完结","2021-10-02 20:06:54","北京-通州-张楠","MGMCLN750N215I066","李博(租)17391072253","咨询","ZX_丢失电池","远程解决（非抱怨类）","用户电话反馈","用户电池丢失，已经报警","2021-10-02 20:48:00","拉群，3.0运营平台调拨电池到骑享，单王扫码入库，用户注册新单王锂电，一分钱租用，寻找电池。///用户反馈电池已经丢失，找不到了。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2860,"已处理未完结","2021-10-02 20:07:02","北京-大兴-楚海涛","MGMCLN750N215I024","15606413695 张世超","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","用户说电池不能放电","2021-10-02 21:36:00","后台查询电池没有故障，在租期内，未锁定，用户发现接插口损坏，需要换电池，用户租电代理不在，换不了电池。查询其他代理，用户觉得远，向学琦申请打车费，联系代理说明情况，用户又联系暂时不换，明天找自己的代理更换。","顾佳","nan","nan","【20211008】接插件损坏类的，需用户提供接插件损坏照片，并附在附件中', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","产品质量","接插件故障","2021-10-15 23:48:00","nan","nan","nan"]
[2861,"已完结","2021-10-02 21:58:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要充电","2021-10-02 21:59:00","解锁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2862,"已完结","2021-10-03 09:07:00","北京-海淀-李明桦","UD02030118B4C0007","谢梦赛18410139050\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有急事回老家，回几个月","2021-10-03 09:07:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2863,"已完结","2021-10-03 09:30:00","北京-大兴-楚海涛","MGMCLN750N215N258","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-03 09:31:00","联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2864,"已完结","2021-10-03 09:34:00","北京-通州-李兵兵","PK500A20100000793","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-03 09:35:00","联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2865,"已完结","2021-10-03 09:36:00","苏州-兴吴-陈国明","PK504B00100004091","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","要求开通试用一周","2021-10-03 09:37:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2866,"已完结","2021-10-03 09:50:00","北京-昌平-杨工","PK50001A100000123","康秀东18211020268\\n","退租","TZ_充电条件限制","退租","代理商反馈","家里不让充电了","2021-10-03 09:50:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2867,"已完结","2021-10-03 11:10:00","北京-昌平-杨工","PK50001A100000627","刘永15600636912\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-10-03 11:10:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2868,"已处理未完结","2021-10-03 11:25:00","北京-房山-李猛","MGMLXN750N218B013","孙政16601338413\\n","用户抱怨","BY_不能放电","换电池【同类】","用户微信联系","电池不放电，一点反应都没有。仪表盘也不亮。电池灯常亮不闪。","2021-10-03 11:26:00","后台查看电池未锁定，电量100%，租期内。总开关1，故障报警BMS\\\\均衡失败。其他温度-40.//反馈技术，怀疑保护板问题，更换为MGMLXN750N2189008，拿回仓库，测试放电。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","保护板损坏","nan","nan","已返仓","nan"]
[2869,"已完结","2021-10-03 12:56:00","北京-通州-柴剑波","MGMCLN750N215N181","罗红亮17623252474","用户抱怨","BY_产品无法满足需求","退租","代理商反馈","不够跑，要换弗能大容量的","2021-10-03 12:57:00","归还电池，退押金","席志强","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-15 23:47:00","nan","nan","nan"]
[2870,"已完结","2021-10-03 13:22:00","北京-昌平-石海平","MGMCLN750N215N084","董文涛18701006509\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有点事回老家","2021-10-03 13:23:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2871,"已完结","2021-10-03 13:48:00","苏州-王文钰","PK504B00100004103","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一周","2021-10-03 13:49:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2872,"已完结","2021-10-03 16:40:00","北京-通州-张楠","PK504B10100004411","武素超15075931656\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家","2021-10-03 16:40:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2873,"已完结","2021-10-03 17:52:00","北京-昌平-杨工","PK50001A100000296","李博13833311165\\n","退租","TZ_用户需求变化","退租","代理商反馈","说是现在用不着60的了","2021-10-03 17:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2874,"已处理未完结","2021-10-03 20:55:00","北京-海淀-姜成久","MGMCLN750M214L022","曹宇13121327993\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户插排充电，现在反馈无法充电，充电器常亮绿灯。重新插拔仍然无法充电~家里无其他72充电器，无法更换充电器测试","2021-10-03 20:55:00","租期内，电池未锁定，无故障报出，电池总开关0//告知用户睡觉前再充电看看，不行明天去代理商处更换充电器试试//反馈技术：可能是电池接插件连接不好，可以在车上试一下，能放电说明接插件没问题，那就是充电器不行。已告知用户可以先测试放电。用户表示昨天去站点处更换了充电器也是无法充电。//【202110404】更换为MGMCLN750N215I098。让代理商帮忙测试下放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211008】未发现异常，带回平台仓库测试充放电","产品质量","未知原因","nan","nan","完成维修","nan"]
[2875,"已完结","2021-10-03 21:09:00","北京-昌平-王少树","PK504B10100004453","李志强15028400137","用户抱怨","TZ_用户需求变化","换电池【不同类】","用户微信联系","不够跑，换72的","2021-10-03 21:11:00","归还电池，退押金。租赁72的后，退剩余租期租金","席志强","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-15 23:47:00","nan","nan","nan"]
[2876,"已完结","2021-10-04 07:20:00","北京-朝阳-梁先桂","MGMCLN750N215N194","张泽茂13488887498\\n","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理联系用户没钱续租，明天续租，先给开一天","2021-10-04 07:21:00","设置32天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2877,"已完结","2021-10-04 08:26:00","北京-通州-张楠","MGMLXN750N2189021","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理商要用一下","2021-10-04 08:26:00","开通1天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2878,"已完结","2021-10-04 09:28:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-04 09:28:00","联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2879,"已完结","2021-10-04 09:42:00","北京-朝阳-梁先桂","PK50001A100000629","田贵昌18500797378\\n","咨询","BY_电池租赁问题","nan","代理商反馈","代理商反馈已超期6天，回老家，电池未归还","2021-10-04 09:43:00","联系用户，说还要在老家待，说后续先找朋友去还电池","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2880,"已完结","2021-10-04 09:48:00","北京-通州-张楠","PK50001A100000195","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-04 09:57:00","联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2881,"已完结","2021-10-04 10:29:00","北京-昌平-杨工","PK50001A100000366","付金龙18301282834\\n","返款","FK_返款","nan","用户微信联系","续租两块6040","2021-10-04 10:29:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2882,"已完结","2021-10-04 10:34:00","苏州-王文钰","PK504B10100004405","王喜13862574464\\n","解锁","JS_解锁","nan","用户微信联系","周四开资，周四有钱续费，先给延几天","2021-10-04 10:34:00","设置租赁期35，告知下次到期及时续费","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2883,"已完结","2021-10-04 10:36:00","北京-昌平-王少树","MGMLXN750N2189017","李志强15028400137\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","反馈昨晚充满电，跑了10多公里导航上面看的，就下去20%的电，还不如之前用的60电池了","2021-10-04 10:37:00","10:39后台查看有90%的电量，可能是用户小程序未更新，联系退出重进电量显示90%，无问题关闭","席志强","nan","nan","nan","平台","信息自动更新不及时","2021-10-15 23:46:00","nan","nan","nan"]
[2884,"已完结","2021-10-04 12:32:00","苏州-约哈斯-代理站","PK504B10100003175","姚成俊18112572219\\n","退租","TZ_友商产品竞争","退租","用户电话反馈","觉得不划算，说是换电才200多，还不用自己充电","2021-10-04 12:33:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2885,"已完结","2021-10-04 12:34:00","北京-昌平-孟红祥","MGMCLN750N215N159","张方18264060458\\n","咨询","nan","远程解决（非抱怨类）","用户电话反馈","充电限制，想换5A的充电器","2021-10-04 12:35:00","联系春艳，看是否有5A的充电器","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2886,"已完结","2021-10-04 12:37:00","北京-通州-张楠","MGMCLN750N215N065","蒋奇运18610976870","退租","TZ_用户不再从事该行业","退租","用户微信联系","换工作，不用电动车了","2021-10-04 12:37:00","充电器还回来了，29号还电池未退押金，联系畅哥 退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2887,"已完结","2021-10-04 12:44:00","北京-顺义-梁雪耀","MGMCLN750N215I125","魏建伟18515073616\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-04 12:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2888,"已完结","2021-10-04 13:07:00","北京-房山-李猛","MGMCLN750N215I098","nan","内部业务类","NB_电池调拨","nan","业务部门","姜成久处用户需更换72电池，站点无库存","2021-10-04 13:08:00","后台查看李猛处有8块库存，联系海江调拨电池。后台操作调拨：北京房山-车行-李猛 良乡镇站调拨至北京海淀-车行-姜成久南平庄站","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2889,"已完结","2021-10-04 14:05:00","北京-通州-张楠","MGMCLN750N215I066","李博17391072253\\n","咨询","BY_电池租赁问题","nan","用户电话反馈","这个电池丢失了，现在用户还想租赁，原租期是2021-09-28 14:40:56到2021-10-28 14:40:56；问重新租赁电池原租期没到是否还能接着用？","2021-10-04 14:06:00","告知用户正常租赁，丢失保障金和押金都要交。丢失的电池如果能找回，押金也可以退给您~之前电池的剩余租期租金可以退~也可以续租期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2890,"已完结","2021-10-04 14:23:00","苏州-兴吴-陈国明","PK504B10100004428","nan","解锁","JS_解锁","nan","代理商反馈","代理王文钰联系开通10天用","2021-10-04 14:24:00","设置10天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2891,"已完结","2021-10-04 14:53:00","北京-昌平-冯朝旭","PK50001A100000693","崔春雨18732025519\\n","退租","TZ_更换交通工具","退租","代理商反馈","临时车不让上路了，先换车，换车了再说","2021-10-04 14:54:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[2892,"已完结","2021-10-04 19:34:00","北京-通州-李兵兵","MGMCLN750N215N187","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通","2021-10-04 19:34:00","开通一天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2893,"已完结","2021-10-04 19:36:00","北京-朝阳-梁先桂","PK504B10100004316","范志成17610366225\\n","返款","FK_返款","nan","代理商反馈","40+60，需返款81","2021-10-04 19:37:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2894,"已处理未完结","2021-10-04 20:12:00","北京-通州-李兵兵","MGMCLN750N215N187","赵继男13943608237","用户抱怨","BY_不能放电","换电池【不同类】","代理商反馈","用户电池接插件退针，扔在半路了，代理要求开通电池先给用户用一下//反馈电池不通电，仪表盘不亮，一点反应也没有","2021-10-04 20:12:00","开通2天//后台查看电池已开通，已解锁，总开关0。联系用户重新插拔接插件，检查车辆保险是否跳了。重新开关车辆保险，后台查看总开关0变2，用户反馈还不通电。仪表盘也不亮//反馈技术电池是正常的，车辆问题。电池闭合了MOS，检测不到电流又断开了。联系用户打货拉拉去代理处换车试一下，更换退针的电池//代理商表示60电池装上后可以正常放电，不是车的问题。标记故障，联系春艳带回。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211008】赵继男两块72的电池在同一天退针了？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' 【20211010】用户租用的5N297接插件退针，代理送过去的电池5N187开通后不放电，这块没有接插件退针","产品质量","未知原因","2021-10-15 23:46:00","nan","已返仓","nan"]
[2895,"已完结","2021-10-04 20:51:00","北京-昌平-冯朝旭","MGMCLN750N215I133","蒲旭17611235350\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","电池离线，没在充电，小程序显示在充电，电量也不变","2021-10-04 20:52:00","后台查看电池离线4小时，告知电池现在是离线状态~数据没传上去，后续把电池拿出来接收下信号，在线了就能看到电量等信息了~","席志强","nan","nan","【20211008】电池正常使用中","产品质量","信号差","nan","nan","nan","nan"]
[2896,"已完结","2021-10-04 22:31:00","苏州-甯小勇","PK504B10100003079","吴锋祥18590737858\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-04 22:32:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2897,"已完结","2021-10-04 22:35:00","北京-通州-李兵兵","MGMCLN750N215N297","赵继男13943608237\\n","电池损坏","SH_接插件损坏","nan","代理商反馈","电池接插件退针","2021-10-04 22:37:00","4288开通一周先用，后续72调拨后再更换。5N297标记故障，联系春艳带回。《更换MGMCLN750N215I091，091任新河门口村站调拨至李兵兵马驹桥西后街站》","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211008】请与代理商确认接插件是谁拆的？我们或者代理商或者用户私自拆除接插件，格林美是不保修的', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 【20211010】用户只反馈接插件位置三叉头都退进去了，没有拆除","产品质量","接插件脱落","2021-10-25 10:39:00","nan","完成维修","nan"]
[2898,"已完结","2021-10-05 07:47:00","北京-大兴-楚海涛","MGMCLN750N215I117","王子明17701263695\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","不跑外卖了","2021-10-05 07:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2899,"已完结","2021-10-05 09:35:00","北京-房山-李猛","MGMLXN750N2189008","孙政16601338413\\n","咨询","nan","nan","用户微信联系","咨询什么时候到期，说是后天发工资，后天操作续租","2021-10-05 09:36:00","告知到期时间，可以后天续费，但是到期后电池锁定无法使用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2900,"已完结","2021-10-05 09:46:00","平台仓库","PK50001A100000248","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-05 09:46:00","联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2901,"已完结","2021-10-05 09:48:00","北京骑享 圆通工体","PK50001A100000575","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-05 09:48:00","群里通知充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2902,"已完结","2021-10-05 10:11:00","北京-海淀-李明桦","PK500A20100000788","孙晓宇17600721370\\n","返款","FK_返款","nan","代理商反馈","租赁两块6040","2021-10-05 10:11:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2903,"已完结","2021-10-05 10:17:00","北京-昌平-杨工","PK50001A100000296","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通一天","2021-10-05 10:17:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2904,"已完结","2021-10-05 11:47:00","北京-通州-柴剑波","MGMCLN750N215N011","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-10-05 11:48:00","柴剑波调拨到李兵兵","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2905,"已完结","2021-10-05 11:47:00","北京-通州-柴剑波","UD02030118B4C0008","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-10-05 11:48:00","柴剑波调拨到李兵兵","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2906,"已完结","2021-10-05 11:58:00","北京-昌平-石海平","PK50001A100000610","王利13051808156\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","天冷了，受不了，不干外卖了","2021-10-05 11:58:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2907,"已处理未完结","2021-10-05 12:06:00","北京-昌平-杨工","PK50001A100000366","付金龙18301282834\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","说是昨天下雨电池可能进水了，接插件位置有水痕，今天早上骑行断电，想换一块","2021-10-05 12:06:00","更换为PK50001A100000296；0366后台查看无故障，总开关3；联系代理商清理接插件水","席志强","nan","nan","【20211006】10月4号10:00左右，MOS突然变为0，原因未知，SOC和电压均较高 【20211008】使用过程中接插件进水是否属于用户使用不当，是否需要赔付？","产品质量","未知原因","nan","nan","nan","nan"]
[2908,"已完结","2021-10-05 12:25:00","北京-昌平-王少树","MGMCLN750N215N076","吕雄飞13718239571","退租","TZ_用户不再从事该行业","退租","代理商反馈","代理反馈无法租赁。用户不做外卖了","2021-10-05 12:25:00","后台查看为在租逾期状态，联系用户用户表示电池早就退到站点，一直未退押金，联系代理只说会原路退回。退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2909,"已完结","2021-10-05 12:53:00","北京-昌平-王少树","MGMCLN750N215I083","王彦江15303139727\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","无法充电，自己在充电桩充的，后面又去代理商那，换了充电器也说不能充，充电器绿灯","2021-10-05 12:53:00","后台看电池租期内，未锁定，无故障报出，总开关0-3-0-2.反馈技术//【20211006】用户说是昨天反馈完之后，在代理处充电可以正常充了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211008】电池欠压条件下，格林美电池欠压保护，不允许电池充电，需要将电池静置一段时间，待电池电压回到非报警电压方可充电，如无法恢复，则需要返回平台仓库用直充充电器进行补电","无问题关闭","电池策略保护","nan","nan","nan","nan"]
[2910,"已完结","2021-10-05 13:16:00","北京-通州-张楠","MGMCLN750N215N106","李博17391072253\\n","咨询","nan","nan","用户微信联系","之前租赁的I066丢失了，但是租期没到，要求退剩余租期租金","2021-10-05 13:17:00","反馈给钟頔，重新租赁交费后，可以退之前租期租金。退22天的租期租金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2911,"已完结","2021-10-05 16:16:00","北京-朝阳-尹群召","PK504B00100004084","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用一下","2021-10-05 16:17:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2912,"已处理未完结","2021-10-05 17:45:00","苏州-车行-万虎","PK50001A100000356","nan","代理商抱怨","BY_不能放电","nan","代理商反馈","代理商要求解锁，说是要测算里程//18:46反馈电池不放电//20：19反馈还是无法放电","2021-10-05 17:45:00","设置2天租赁期//后台查看租期已开，总开关0。18:48总开关变3，联系代理重新插拔连接线，再试一下//后台查看总开关3变0","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211006】10月5号17:44设置租期成功，但是MOS长时间为0","产品质量","未知原因","nan","nan","nan","nan"]
[2913,"已完结","2021-10-05 18:41:00","北京-朝阳-梁先桂","PK50001A100000605","杨燕可15687601891\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-05 18:41:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2914,"已完结","2021-10-05 18:44:00","北京-朝阳-梁先桂","PK500A20100000844","宋双青13161207803\\n","返款","FK_返款","nan","运维系统","北京6040促销活动","2021-10-05 18:44:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2915,"已完结","2021-10-05 18:45:00","北京-昌平-石海平","PK500A20100000769","汪康18682168664\\n","返款","FK_返款","nan","运维系统","北京6040促销活动","2021-10-05 18:46:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2916,"已完结","2021-10-05 18:56:00","北京-朝阳-梁先桂","PK50001A100000629","田贵昌18500797378\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电池已退到站点，代理表示联系不上用户，用户的银行卡被冻结了，先不让退押金。怕收不到，用户扯皮。问是否可以直接退到用户微信","2021-10-05 18:56:00","联系用户，电话未接//用户说是微信零钱支付，原路退回。退押金。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2917,"已完结","2021-10-05 20:22:00","苏州-车行-万虎","PK504B10100003203","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求解锁，说是要测算里程","2021-10-05 20:22:00","开通1天","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2918,"已处理未完结","2021-10-05 20:30:00","北京-昌平-焦士平","PK504B10100004463","嵇增宝13722155824\\n","电池损坏","SH_充电器损坏","nan","用户电话反馈","反馈今天晚上充不了电，换了好几个充电桩都是充不了，充电器绿灯变红后又变绿。用户说是充电器摔过","2021-10-05 20:30:00","后台查看租期内，电池未锁定，总开关状态3。用户反馈充电器无平常运转声音，怀疑充电器损坏。找就近代理点过去测试//反馈技术如果是充电器损坏，是否可以直接给更换？暂未回复","席志强","nan","nan","nan","产品质量","未知原因","nan","nan","nan","nan"]
[2919,"已完结","2021-10-05 22:38:00","北京-朝阳-梁先桂","PK500A20100000736","刘云峰13522889362\\n","用户抱怨","BY_骑行断电', 'BY_有异响","远程解决（抱怨类）","代理商反馈","电池报警异响，还有30%的电，骑行断电","2021-10-05 22:38:00","后台查看故障报警4096，电量30%，总开关状态3-1-3-1-3；23:00后查看有电流，正常在充电了，总开关3 // 反馈技术：应该是一致性差，电量估计不准。更换为PK50001A100000629。标记故障，联系春艳返仓","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211006】SOH约80%，SOC相差约20%","产品质量","模组耗电不一致\\n容量衰减快","2021-10-06 19:00:00","nan","完成维修","nan"]
[2920,"已完结","2021-10-06 08:45:00","北京-昌平-刘光辉","MGMCLN750N215N103","任赵平19844832221\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","反馈无法充电","2021-10-06 08:46:00","更换为UD02030118B4C0045，让代理帮忙试一下充电，反馈也是无法充电，红灯三秒钟就变绿了","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211006】单体过温故障，1号温度传感器温度达到58℃，已多日偏离正常温度","产品质量","温度传感器异常","nan","nan","已返厂","2021-11-04 00:00:00"]
[2921,"已完结","2021-10-06 08:05:00","北京骑享 河北村中通","PK50001A100000569","nan","用户抱怨","BY_骑行断电","nan","用户微信联系","反馈骑行断电，断电时仪表盘不亮，连接件位置发热","2021-10-06 08:16:00","后台查看2021-10-05 23:48:26总开关由3-0-2，断电时间较短。故障报警接插件温度过高（9-20也报警过接插件温度过高）","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211006】接插件温度高  【20211007】河北中通用户电池混用，怀疑车辆问题导致接插件温度高，10/7使用电池接插件温度正常，切换问题类型A为从产品质量改为无问题关闭，问题类型B从位置原因改为用户车辆问题","无问题关闭","用户车辆问题","nan","nan","nan","nan"]
[2922,"已完结","2021-10-06 09:17:00","北京骑享 圆通工体","PK50001A100000575","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","反馈充一晚上没充进去电，充电柜冲的，使用单王的充电器//16:08反馈已经充上电了","2021-10-06 09:18:00","后台看确实没充进去，总开关3，充电电流刚插上几分钟有后续就没有了//后台看电流为负，正常在充电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户环境问题","2021-10-06 19:11:00","nan","nan","nan"]
[2923,"已完结","2021-10-06 10:17:00","北京-通州-张楠","MGMLXN750N2189021","nan","后台故障报警","HT_均衡失效","nan","后台报警","后台报警均衡失效","2021-10-06 10:19:00","标记故障，返仓///20211009均衡失效现阶段是压差过大，只要恢复了可以认为正常，标记改为正常","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","均衡失效","2021-10-06 19:21:00","正常","需返仓","nan"]
[2924,"已完结","2021-10-06 10:27:00","北京-昌平-王桂燕","MGMCLN750N215I013","吴桐15690581050\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-10-06 10:28:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2925,"已处理未完结","2021-10-06 10:29:00","北京-昌平-杨工","PK50001A100000386","郝洪涛13176846526\\n","后台故障报警","HT_接插件温度过高","远程解决（非抱怨类）","后台报警","接插件温度过高","2021-10-06 10:29:00","联系用户，提醒用户检查车子线路是否老化，不是就去更换转接线","席志强","nan","nan","【20211007】充电过程电池接插件温升正常，用户使用过程中接插件温度升高，联系用户及时检查车辆', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' //【20211008】用户已退租，房东不让充电","产品质量","接插件温度异常","2021-10-25 22:19:00","nan","nan","nan"]
[2926,"已处理未完结","2021-10-06 10:32:00","北京-海淀-李明桦","PK504B10100004307","孟豪15833209661\\n","后台故障报警","HT_接插件温度过高","远程解决（非抱怨类）","后台报警","接插件温度过高","2021-10-06 10:33:00","联系用户检查是否是车子线路老化，不是就去更换电池","席志强","nan","nan","【20211007】10/2接插件温度达90℃以上，后续用户使用接插件温度在60℃左右，充电过程接插件温度正常，用户车辆问题可能性较大","产品质量","接插件温度异常","2021-10-25 22:20:00","nan","nan","nan"]
[2927,"已完结","2021-10-06 18:39:00","北京-海淀-李明桦","PK504B00100004018","高庆现17600930018","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户电话反馈","六点半左右骑行断电，重新插拔后等一会就恢复放电了，断电时仪表盘不亮","2021-10-06 18:40:00","后台查看租期内，电池未锁定，电量45%，故障报警4096.考虑可能是一致性差，SOC估算有问题。让用户空了去更换电池。//技术反馈是电压采样断线了。//已更换为PK504B10100004457，4018标记故障，返厂","席志强","nan","nan","【20211006】10月4号3:44，单体1号和单体2号突然一个变大一个变小，呈现断线特征 【20211007】10/6断电为SOC估算误差大，欠压导致继电器断开","产品质量","电压采样断线","2021-10-06 19:18:00","nan","完成维修","nan"]
[2928,"已完结","2021-10-06 19:16:00","北京-昌平-刘光辉","MGMCLN750N215N103","nan","内部业务类","nan","nan","业务部门","报单体过温，1号温度接近60℃。","2021-10-06 19:17:00","标记故障，告知代理隔离电池，单独放置。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","温度传感器异常","2021-10-09 21:05:00","nan","已返厂","2021-11-04 00:00:00"]
[2929,"已完结","2021-10-06 19:27:00","苏州-车行-万虎","PK504B10100003203","nan","解锁","JS_解锁","nan","代理商反馈","要求开通一周给用户试用","2021-10-06 19:28:00","设置7天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2930,"已完结","2021-10-06 20:22:00","苏州-车行-叶海洋","PK504B10100004500","乔兴龙18762936672\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要回家一个月，用不到两组，怕租期浪费，先退一组","2021-10-06 20:22:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2931,"已完结","2021-10-07 08:42:00","北京-昌平-王桂燕","MGMCLN750N215I013","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 08:42:00","电量0%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2932,"已完结","2021-10-07 08:53:00","平台仓库","PK50001A100000417","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 08:53:00","电量0%，联系春艳充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2933,"已完结","2021-10-07 08:56:00","北京-车行-任建博","PK500A20100000932","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 08:57:00","电量0%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2934,"已完结","2021-10-07 09:01:00","平台仓库","PK504B00100004050","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 09:01:00","电量0%，联系春艳充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2935,"已完结","2021-10-07 10:20:00","北京-通州-李兵兵","PK504B00100004288","nan","内部业务类","NB_电池调拨","nan","业务部门","电池调拨","2021-10-07 10:21:00","PK504B00100004288李兵兵马驹桥西后街站调拨任新河门口村站，","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2936,"已处理未完结","2021-10-07 10:25:00","北京-昌平-刘光辉","PK50001A100000261","王奥(租)15133660704","后台故障报警","HT_加热继电器粘连","换电池【同类】","后台报警","电池包温度太低时，电池输出功率受限，因此需要对电池加热，通常有PTC和加热膜两种，需要通过闭合加热继电器，接通加热高压回路。如果加热继电器粘连，电池将持续受到加热而无法停止，有安全风险","2021-10-07 10:27:00","已经联系更换，用户更换PK50001A100000194，0261打故障标识，联系春艳返回","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","加热继电器粘连","2021-10-25 22:20:00","nan","已返厂","2021-11-04 00:00:00"]
[2937,"已处理未完结","2021-10-07 10:33:00","北京-昌平-冯朝旭","PK50001A100000252","王建光(租) 13522169791","后台故障报警","HT_加热继电器粘连","换电池【同类】","后台报警","电池包温度太低时，电池输出功率受限，因此需要对电池加热，通常有PTC和加热膜两种，需要通过闭合加热继电器，接通加热高压回路。如果加热继电器粘连，电池将持续受到加热而无法停止，有安全风险","2021-10-07 10:33:00","已经联系更换","顾佳","nan","nan","【20211007】先不关闭问题，为何故障等级3可以正常充电？","产品质量","加热继电器粘连","2021-10-25 22:21:00","nan","nan","nan"]
[2938,"已完结","2021-10-07 10:35:00","北京-通州-张楠","PK50001A100000195","nan","后台故障报警","HT_硬件短路保护","nan","后台报警","因电流过大导致高压回路的保险烧断，无法继续正常工作","2021-10-07 10:36:00","联系技术查看核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211007】为啥数据平台上故障等级是0？畅哥', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '汉升(刘畅)', 'text': '@汉升(刘畅)', 'token': '', 'type': 'mention'}, {","产品质量","硬件短路保护","2021-10-25 22:21:00","nan","nan","nan"]
[2939,"已完结","2021-10-07 10:40:00","北京-朝阳-梁先桂","MGMCLN750N215N221","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要用","2021-10-07 10:41:00","解锁，设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2940,"已处理未完结","2021-10-07 10:44:00","北京-一帮一-蒋总","PK504B00100004065","nan","后台故障报警","HT_硬件短路保护","nan","后台报警","因电流过大导致高压回路的保险烧断，无法继续正常工作","2021-10-07 10:45:00","联系技术查看核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211007】电池在持续报警低电量后报警硬件短路，随后信号丢失，怀疑进入低电量保护，用户充电后硬件短路故障消失，硬件短路为误报，需与科易确认其策略，目前电池可正常使用","产品质量","硬件短路保护","2021-10-25 22:22:00","nan","nan","nan"]
[2941,"已完结","2021-10-07 11:05:00","北京-朝阳-梁先桂","PK504B00100004134","18531432479徐鹤轩","退租","BY_产品无法满足需求","退租","代理商反馈","用户换我们72 的电池，先退租","2021-10-07 11:10:00","归还电池，退押金《微信》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2942,"已完结","2021-10-07 11:38:00","北京-朝阳-梁先桂","MGMCLN750N215N221","18531432479徐鹤轩","返款","FK_返款","nan","代理商反馈","之前租用的60还有13天，原单无法退款","2021-10-07 11:39:00","原订单无法退款，新订单退147","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2943,"已处理未完结","2021-10-07 12:23:00","北京-昌平-司永生","PK504B10100004431","16601298433 董瑞东","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户电话反馈","小程序显示还有56%的电量，一开就断电，按了开关按钮，过一会就又断电。","2021-10-07 12:25:00","后台查看故障码，电池低电量报警，单体电压高，小工具查询电池电压过低，电压3.87，需要及时充电。联系用户更换之后打故障返厂///更换电池PK504B10100003069","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211007】单体11和单体12，一个变小，一个变大，呈现断线特征","产品质量","电压采样断线","2021-10-07 12:57:00","nan","已返厂","2021-11-04 00:00:00"]
[2944,"已完结","2021-10-07 13:58:00","北京-海淀-李明桦","PK504B10100004309","13463089840 丁寅筱","退租","TZ_更换交通工具","退租","代理商反馈","更换摩托","2021-10-07 14:00:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2945,"已完结","2021-10-07 13:58:00","北京-海淀-李明桦","PK504B10100004448","13463089840 丁寅筱","退租","TZ_更换交通工具","退租","代理商反馈","更换摩托","2021-10-07 14:00:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2946,"已完结","2021-10-07 14:05:00","苏州-李英海","PK50001A100000710","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要试用","2021-10-07 14:05:00","开租期15天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2947,"已完结","2021-10-07 14:49:00","北京-通州-张楠","PK504B10100004411","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要用","2021-10-07 14:49:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2948,"已完结","2021-10-07 15:09:00","北京-曹尚君","MGMCLN750N215N141","13653436076郭峰君","退租","TZ_用户不再从事该行业","退租","代理商反馈","天冷上班不跑外卖","2021-10-07 15:10:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2949,"已完结","2021-10-07 15:38:00","北京-朝阳-梁先桂","PK500A20100000820","李亚鹏16637229586","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-07 15:40:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2950,"已完结","2021-10-07 15:38:00","北京-朝阳-梁先桂","PK500A20100000840","李亚鹏16637229586","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-07 15:40:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2951,"已完结","2021-10-07 15:39:00","苏州-甯小勇","PK504B10100003116","13073390802陈旺","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要回家一段时间，先退组","2021-10-07 15:41:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2952,"已完结","2021-10-07 15:42:00","北京-昌平-杨工","PK500A20100000829","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","客户试用","2021-10-07 15:41:00","开租期2天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2953,"已完结","2021-10-07 16:32:44","北京-昌平-冯朝旭","MGMCLN750N215I075","18618401249 谭熔炉","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不跑了","2021-10-07 16:34:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2954,"已完结","2021-10-07 16:57:00","北京-通州-刘玉甫","MGMLXN750N218B005","15810941314李立群","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户要回家，先退组","2021-10-07 16:58:00","代理不在，用户要回家，还到其他代理点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2955,"已完结","2021-10-07 18:06:00","北京-昌平-孟红祥","MGMCLN750N215N214","13209865474 任贵奇","退租","TZ_更换交通工具","退租","代理商反馈","用户换摩托","2021-10-07 18:07:00","归还电池 退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2956,"已完结","2021-10-07 20:55:27","北京-大兴-楚海涛","MGMCLN750N215I117","王章勇王立庄站","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理充电","2021-10-07 20:56:00","解锁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2957,"已完结","2021-10-08 08:16:00","北京-昌平-杨工","MGMCLN750N215I069","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用","2021-10-08 08:18:00","解锁，设1天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2958,"已完结","2021-10-08 08:39:00","北京-朝阳-梁先桂","PK500A20100000850","陈玉文13121827716","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040续租双包返利","2021-10-08 08:40:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2959,"已完结","2021-10-08 08:46:00","北京-昌平-刘光辉","PK50001A100000222","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-08 08:47:00","电量1%，联系代理充电//再次联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2960,"已完结","2021-10-08 08:54:00","平台仓库","PK504B00100004059","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-08 08:54:00","电量31%,联系春艳充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2961,"已完结","2021-10-08 08:55:00","平台仓库","PK504B00100004075","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-08 08:55:00","电量34%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2962,"已完结","2021-10-08 09:20:00","平台仓库","PK504B10100004465","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳要开通","2021-10-08 09:21:00","设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2963,"已处理未完结","2021-10-08 09:21:27","平台仓库","PK504B10100003035","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳要开通","2021-10-08 09:22:00","设租期3天，但是电池离线49天","顾佳","nan","nan","【20211028】信号在科易平台","流程管控","使用平台种类太多","2021-10-28 10:00:00","nan","nan","nan"]
[2964,"已完结","2021-10-08 09:47:16","北京-昌平-王刚","PK50001A100000396","15184545538颜凡臣","返款","FK_返款","远程解决（非抱怨类）","业务部门","6040续租双包返利","2021-10-08 09:47:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2965,"已完结","2021-10-08 10:33:00","北京-房山-李猛","MGMCLN750N215N121","18612399973郭旭","退租","BY_产品无法满足需求","退租","代理商反馈","用户要换更大的电池，还没租，品牌不明。","2021-10-08 10:34:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2966,"已完结","2021-10-08 10:39:00","哈尔滨-云马专用","PK50201A000002074","nan","电池损坏","BY_电池离线问题","nan","业务部门","长时间离线","2021-10-08 10:40:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-09 11:05:00","nan","已返仓","nan"]
[2967,"已处理未完结","2021-10-08 10:39:47","哈尔滨-云马专用","PK50201A000002080","nan","电池损坏","BY_电池离线问题","nan","业务部门","长时间离线","2021-10-08 10:42:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-09 11:05:00","nan","已返厂","2021-11-04 00:00:00"]
[2968,"已处理未完结","2021-10-08 10:40:07","哈尔滨-云马专用","PK50201A000002111","nan","电池损坏","BY_电池离线问题","nan","业务部门","长时间离线","2021-10-08 10:43:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-09 11:05:00","nan","已返厂","2021-11-04 00:00:00"]
[2969,"已完结","2021-10-08 10:42:21","北京-通州-柴剑波","PK500A20100000741","nan","电池损坏","BY_电池离线问题","nan","业务部门","长时间离线","2021-10-08 10:44:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-09 11:06:00","正常","需返仓","nan"]
[2970,"已完结","2021-10-08 10:46:10","平台仓库","PK504B00100004138","nan","电池损坏","nan","nan","业务部门","电压脱焊","2021-10-08 10:48:00","标记故障，返厂维修《电压脱焊》","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","电压脱焊","2021-10-09 11:06:00","nan","已返厂","2021-11-04 00:00:00"]
[2971,"已完结","2021-10-08 13:28:00","北京-海淀-姜成久","MLSLXN750N215R008","18132658580 钱云","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家结婚。","2021-10-08 13:29:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2972,"已完结","2021-10-08 13:39:35","北京-昌平-杨工","PK504B10100004459","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-10-08 13:40:00","设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2973,"已完结","2021-10-08 14:37:17","平台仓库","PK50001A100000596","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳测试","2021-10-08 14:38:00","设租期30天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2974,"已完结","2021-10-08 15:12:24","平台仓库","PK504B00100004148","nan","电池损坏","BY_不能充电","nan","业务部门","不能充电","2021-10-08 15:13:00","反复按开关键，没有反应，又插上转接线，也没有反应，后反复按开关，启动了，预充故障消失","顾佳","nan","nan","nan","无问题关闭","用户环境问题","2021-10-09 11:06:00","nan","nan","nan"]
[2975,"已处理未完结","2021-10-08 15:23:11","北京-房山-李猛","MGMLXN750N218C009","nan","后台故障报警","HT_单体电压过低', 'HT_电池内部通讯故障', 'HT_均衡失效","nan","后台报警","单体温度过低，均衡失效，电池内部通讯故障","2021-10-08 15:26:00","电池已经严重过放，联系春艳带回充电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","流程管控","缺少设备管理系统和流程","2021-10-09 11:06:00","nan","完成维修","nan"]
[2976,"已完结","2021-10-08 15:42:18","北京-海淀-李明桦","MGMCLN750N215N275","15935389088 栗晓云","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户出车祸，干不了","2021-10-08 15:43:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2977,"已完结","2021-10-08 15:55:43","北京-骑享-直营","MLSLXN750N215R009","18219804999 马海债","退租","TZ_用户不再从事该行业","退租","业务部门","用户回老家了","2021-10-08 15:56:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2978,"已完结","2021-10-08 16:15:48","北京-曹尚君","MGMCLN750N215N165","18335555387 冯四龙","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家不干了","2021-10-08 16:16:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2979,"已完结","2021-10-08 17:26:00","北京-通州-张楠","PK504B00100004175","13683529307姜亦凯","退租","TZ_用户需求变化","退租","代理商反馈","用户已经换了7255的","2021-10-08 17:30:00","归还电池，退押金《微信》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2980,"已完结","2021-10-08 18:16:00","平台仓库","PK504B10100004327","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳使用","2021-10-08 18:17:00","设租期30","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2981,"已完结","2021-10-08 18:20:48","北京-昌平-冯朝旭","PK504B00100004193","17310516535 商彦强","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家了","2021-10-08 18:22:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2982,"已处理未完结","2021-10-08 18:31:38","北京-朝阳-尹群召","PK500A20100000907","北京-朝阳-尹群召","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","年租用户，车一关再打开就不放电，MOS开关打开就放电，用户想要更换","2021-10-08 18:40:00","尹群召年租用户未绑定信息，显示还是在站点，电池小工具查询没有故障，技术查看用户可能自带开关，停车之后电池就关掉了。换电池之后可能还会有这个问题，《目前没有电了，联系代理帮忙充电》更换电池PK500A20100000736(没有更换电池选项，设10月4号开始，租期365天）0907设10月4号，1天租期。","顾佳","nan","nan","nan","无问题关闭","用户车辆问题","2021-10-09 11:06:00","nan","nan","nan"]
[2983,"已完结","2021-10-08 20:31:00","北京-昌平-王刚","MGMCLN750N215N295","18285773183 冯金强","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家一趟","2021-10-08 20:33:00","归还电池，退押金《MGMCLN750N215N295用户在王刚天通中苑站租用，退租在冯朝旭处》5N295由王刚处调拨至冯朝旭处","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2984,"已完结","2021-10-08 21:25:00","北京-通州-李兵兵","MGMCLN750N215N156","13683529307姜亦凯","退租","NB_电池调拨","退租","代理商反馈","张楠借用李兵兵的，电池未调拨，退租重新租","2021-10-08 21:27:00","归还电池，退押金，退租金，电池调拨：N156由李兵兵调拨至张楠","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2985,"已完结","2021-10-08 21:36:00","北京-朝阳-梁先桂","PK50001A100000186","张晓朋15832948636","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040双包续租返利","2021-10-08 21:36:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2986,"已处理未完结","2021-10-08 21:41:00","苏州-车行-万虎","PK504B10100003203","nan","代理商抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","使用过程中不能放电","2021-10-08 21:50:00","电池后台显示14%的电，报故障代码4096，SOC报警，小工具查看电池S0C差过大，差为28.3%，一致性差，严重影响均衡，需要返厂维修，目前借用给用户，不能标记故障///20211009代理反馈不能充电，换了充电器之后就可以充电了，小工具体检，电池SOC差小，一致性较好。暂时不标记故障，也不返回。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","一致性差","2021-10-09 10:52:00","nan","nan","nan"]
[2987,"已完结","2021-10-08 21:51:51","北京-昌平-杨工","PK50001A100000386","13176846526郝洪涛","退租","TZ_充电条件限制","退租","代理商反馈","房东不让在家充电","2021-10-08 21:52:00","归还电池，退押金《微信退》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2988,"已完结","2021-10-09 08:35:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用","2021-10-09 08:36:00","解锁，设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2989,"已处理未完结","2021-10-09 09:02:00","北京-昌平-冯朝旭","PK50001A100000693","赵振忠(租)18810433362","用户抱怨","BY_不能充电","退租","代理商反馈","不能充电","2021-10-09 09:02:00","后台查看故障报警预充失败，联系用户按照流程重新尝试充电，小工具查询故障代码6144，无法使用，建议联系用户更换，电池返厂维修，反馈技术查看，按照流程依然无法充电。////代理处没有6040的电池，用户退租重新租6060的电池，归还电池，退押金，租用新电池后退租金224元，0693，标记故障，联系春艳带回","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","预充失败","2021-10-15 23:42:00","nan","已返厂","nan"]
[2990,"已完结","2021-10-09 09:02:30","北京-大兴-楚海涛","MGMCLN750N215I117","王章勇王立庄站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:04:00","电量23%,联系代理再帮忙充一点电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2991,"已完结","2021-10-09 09:17:34","北京-昌平-杨工","MGMLXN750N2189010","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:19:00","电量0%，联系代理充电//再次联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2992,"已完结","2021-10-09 09:29:00","北京-朝阳-尹群召","PK500A20100000736","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:30:00","电量还有22%，联系代理在补一点电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2993,"已完结","2021-10-09 09:36:00","北京-昌平-杨工","PK500A20100000829","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:36:00","电量0%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2994,"已完结","2021-10-09 09:37:00","北京-朝阳-尹群召","PK500A20100000907","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:37:00","电量0%，联系代理充电。//再次联系dialing充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2995,"已完结","2021-10-09 09:40:00","平台仓库","PK504B00100004148","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:40:00","电量34%，联系春艳再补一点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2996,"已完结","2021-10-09 09:40:00","平台仓库","PK504B10100004318","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-09 09:42:00","电量9%,联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2997,"已完结","2021-10-09 10:36:00","平台仓库","MGMLXN750N218G004","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","开通，春艳放电","2021-10-09 10:37:00","标识正常，设租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2998,"已处理未完结","2021-10-09 11:28:00","平台仓库","PK504B10100003073","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳要开通","2021-10-09 11:29:00","设租期三天，睿锂运维平台电池显示离线32天，智锂平台显示最近联网状态，在线。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[2999,"已完结","2021-10-09 13:11:00","北京-朝阳-梁先桂","PK500A20100000937","陈清忠15095055172","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040续租双包返利","2021-10-09 13:12:00","已返，部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3000,"已完结","2021-10-09 14:05:00","北京-房山-李猛","MGMLXN750N218C007","17716594592贾建锋","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不行","2021-10-09 14:06:00","更换电池MGMCLN750N215N163，《5N163电池型号单王7255锂电改为单王7255H锂电》由于用户每天都会中途充电，之前的续航不好判断，20211009当天94%-68%，跑了51.81公里，小工具查询一致性极佳，小工具测算9号当日续航71公里。总体来说，电池续航不差\\n","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-10 15:17:00","nan","nan","nan"]
[3001,"已完结","2021-10-09 14:22:00","北京-大兴-楚海涛","MGMCLN750N215N300","13572168736 王会杰","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","用户直充，充电器插上一会就跳绿灯","2021-10-09 14:23:00","小工具和后台都没有查到问题，《用户先用自己的充电器试着充电，待反馈》，反馈技术查看///联系用户换充电器，用户还是想要更换电池，///更换MGMCLN750N215I117，联系代理充电器单独存放","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211010】电池可以正常充放电，为充电器问题","产品质量","充电器功能损坏","2021-10-10 15:14:00","nan","nan","nan"]
[3002,"已完结","2021-10-09 15:01:00","北京-朝阳-梁先桂","UD02030118B4C0042","15349405662 马伊合牙","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回家了","2021-10-09 15:01:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3003,"已完结","2021-10-09 15:27:00","北京-朝阳-梁先桂","MGMCLN750N215H008","李新林13355449129","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-09 15:27:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3004,"已完结","2021-10-09 17:54:00","北京-朝阳-梁先桂","MGMCLN750N215I029","18201525854 郭森林","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户觉得续航不行，没有节前多","2021-10-09 18:16:00","后台查询10月9号100%—20%，跑了83公里，9月25号100%-31%,跑了83.18%，续航还可以，当天都下雨，车载重量也差不多。用户还是想更换，更换电池UD02030118B4C0042","顾佳","nan","nan","【20211010】低温会对电池里程产生影响，节后北京气温有所下降","无问题关闭","用户环境问题","2021-10-10 15:12:00","nan","nan","nan"]
[3005,"已完结","2021-10-09 18:13:00","北京-顺义-武晋杰","MGMCLN750N215N092","13811308562 景鹏辉","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-09 18:14:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3006,"已完结","2021-10-09 20:06:00","北京-朝阳-尹群召","PK500A20100000736","北京-朝阳-尹群召","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","年租用户，车一关再打开就不放电，MOS开关打开就放电，用户想要更换","2021-10-09 20:08:00","尹群召年租用户未绑定信息，显示还是在站点，电池小工具查询没有故障，电池与之前的情况一样，技术反馈可能用户可能自带开关，停车之后电池就关掉了。联系代理帮忙查看车辆是否有问题，《目前没有电了，联系代理帮忙充电》更换电池PK504B00100004084，(没有更换电池选项，设10月4号开始，租期365天）","顾佳","nan","nan","【20211010】电池电量用得太低进入低电量保护导致，电池本身可正常使用","无问题关闭","电池策略保护","2021-10-10 15:08:00","nan","nan","nan"]
[3007,"已处理未完结","2021-10-10 07:14:00","北京骑享 圆通工体","PK50001A100000543","nan","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户微信联系","用户反馈电池充满后要用不放电，重新插拔了十几次，依旧不放电。反馈昨天也是有这个情况，等待了半个小时后可以放电了。中间没操作什么。","2021-10-10 07:21:00","后台查看电池电量100%，电池无故障报出，电池总开关0. 之前反馈不能充电更换连接线，暂未更换。用户想直接更换电池，联系春艳什么时候可以换电池。//7:25恢复放电，用户怀疑是自我保护。之前拔下来插上去就好了，这次插拔十几次，放置好久也不管用。","席志强","nan","nan","【20211010】后台未发现明显异常，用户尝试过程中mos状态存在3状态，此时电池处于可放电状态","无问题关闭","用户操作问题","2021-10-15 23:39:00","nan","nan","nan"]
[3008,"已完结","2021-10-10 07:38:00","北京-骑享-直营","PK50001A100000697","李耀祖16619883161\\n","返款","FK_返款","nan","业务部门","续租两组6040","2021-10-10 07:38:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3009,"已完结","2021-10-10 07:39:00","平台仓库","PK50001A100000228","nan","解锁","JS_解锁","nan","业务部门","春艳联系解锁，开通一周","2021-10-10 07:39:00","设置一周租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3010,"已完结","2021-10-10 08:37:00","北京-朝阳-梁先桂","MGMCLN750N215I029","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-10 08:38:00","10%，联系代理充电//代理回复无充电条件，能租会先租出去//春艳姐最快周五可以取回充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3011,"已完结","2021-10-10 08:41:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-10 08:41:00","6%，联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3012,"已完结","2021-10-10 08:48:00","北京-昌平-刘光辉","PK50001A100000382","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-10 08:48:00","1%，联系代理充电///多次联系未充电，反馈低电量群，20211015再次跟代理联系，有回应。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3013,"已完结","2021-10-10 08:57:00","北京-大兴-楚海涛","MGMCLN750N215N300","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通","2021-10-10 08:57:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3014,"已完结","2021-10-10 09:36:00","北京-昌平-刘光辉","MGYGYN660N214E002","李齐擎13520817790\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","家里有事，后期也不知道还来不来北京","2021-10-10 09:37:00","归还车和电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3015,"已完结","2021-10-10 09:39:00","北京-密云-范文杰","MGMCLN750N215L001","陈明飞13241331314\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","未接电话，加微信未通过","2021-10-10 09:39:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3016,"已处理未完结","2021-10-10 10:11:00","北京-海淀-李明桦","PK504B10100004307","孟豪15833209661\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","不放电，仪表盘不亮","2021-10-10 10:18:00","电池租期内，未锁定，电池离线。后台查看离线前总开关3，无故障报出。用户反馈重新插拔好多次也不管用，之前电池有报警接插件温度过高，有联系用户更换电池，暂未更换。联系用户把电池拿出放在空旷的地方接收信号，后续装上再试试，如果近期有更换过车子或车子线路，就去更换电池。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211015】分类B是啥？","产品质量","信号差","2021-10-15 23:39:00","nan","nan","nan"]
[3017,"已完结","2021-10-10 11:03:00","北京-通州-李兵兵","PK504B10100004496","王帅15512306011","退租","TZ_暂未反馈原因","退租","代理商反馈","不跑外卖了","2021-10-10 11:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3018,"已完结","2021-10-10 11:06:00","苏州-兴吴-陈国明","PK504B10100003140","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通一周试用","2021-10-10 11:06:00","设置一周租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3019,"已完结","2021-10-10 11:42:00","北京-昌平-王少树","MGMCLN750N215N066","黄银18210320818\\n","退租","BY_产品无法满足需求","退租","代理商反馈","电池小，不够用，打算用7280的","2021-10-10 11:42:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3020,"已完结","2021-10-10 11:42:00","北京-昌平-王桂燕","PK504B00100004266","张建东15998740570\\n","退租","TZ_更换交通工具","退租","代理商反馈","换摩托了","2021-10-10 11:42:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3021,"已完结","2021-10-10 12:31:00","北京-顺义-武晋杰","MGMCLN750N215I038","马彦龙16619923343\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户电话反馈","感觉近几天电量掉的比之前快，说是没刚租上耐用","2021-10-10 12:31:00","小工具：SOC差小为1.3%，一致性较好。SOH98.1%。10号早上6点跑到下午一点半，电量剩余27%；6号早上6点跑到下午3点，剩余31%的电。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211010】室外温度降低会影响电池的续航能力，用户抱怨时可用相关话术引导用户', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {","无问题关闭","用户环境问题","2021-10-10 15:22:00","nan","nan","nan"]
[3022,"已完结","2021-10-10 13:08:00","北京-通州-李兵兵","PK504B10100003028","李兵兵15233997529\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","反馈跑不远，三轮用跑20公里没电了","2021-10-10 13:08:00","更换为PK504B10100004496；电量50%开始跑的，里程无问题","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-10-10 15:21:00","nan","nan","nan"]
[3023,"已完结","2021-10-10 13:58:00","平台仓库","PK504B10100003008","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通，测试电池","2021-10-10 13:58:00","设置2天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3024,"已完结","2021-10-10 14:08:00","北京-朝阳-梁先桂","PK500A20100000820","段凯凯19910389561\\n","返款","FK_返款","nan","运维系统","租赁两组6040","2021-10-10 14:08:00","部分退款81.60活动奖励不重复发放。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3025,"已完结","2021-10-10 15:00:00","天津-南开-铁塔-朱浩晟","PK50001A100000418","张旭15122774466\\n","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","用户反馈电池不放电，无法使用。用户小程序显示在线，未锁定，总开关关闭","2021-10-10 15:01:00","睿锂查不到数据，学琦查询后告知重新插拔下连接线尝试，是电池没有检测到负载导致的。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","2021-10-15 23:34:00","nan","nan","nan"]
[3026,"已完结","2021-10-10 15:43:00","北京-朝阳-梁先桂","PK50001A100000141","龚保山15230229152\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","换车了，要换72电池","2021-10-10 15:43:00","退租当前电池，租赁72电池后退剩余租期租金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3027,"已完结","2021-10-10 15:52:00","北京-海淀-李明桦","MGMCLN750N215N208","魏科13436785524\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不想跑外卖了","2021-10-10 15:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3028,"已完结","2021-10-10 16:00:00","北京-昌平-杨工","PK504B00100004265","路阳13552301409\\n","咨询","nan","nan","代理商反馈","代理要求看一下电池状态","2021-10-10 16:00:00","后台查看电池已超租期，告知续租后可以正常使用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3029,"已完结","2021-10-10 16:02:00","北京-房山-李猛","MGMCLN750N215I109","王玉生13911358950\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换新国标电动车","2021-10-10 16:03:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3030,"已完结","2021-10-10 17:33:00","北京-通州-张楠","MGMCLN750N215N087","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理反馈无法租赁","2021-10-10 17:35:00","后台查看电池在平台仓库，操作调拨","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3031,"已完结","2021-10-10 17:33:00","北京-通州-张楠","MGMCLN750N215I062","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理反馈无法租赁","2021-10-10 17:35:00","后台查看电池在平台仓库，操作调拨","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3032,"已完结","2021-10-10 17:52:00","北京-大兴-楚海涛","MGMCLN750N215I021","赵正涛13810062646\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不好干，不干了","2021-10-10 17:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3033,"已完结","2021-10-10 17:53:00","北京-海淀-李明桦","MGMCLN750N215N208","nan","解锁","JS_解锁","退租","代理商反馈","代理要求开通","2021-10-10 17:54:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3034,"已完结","2021-10-10 18:30:00","北京-丰台-田胜强","MGMCLN750N215N223","蒋肼全15321254245\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","五点左右看有60%的电量，跑到6点就没电了//跑一样的单量，之前还能剩20%左右的电，今天一点电也没有了","2021-10-10 18:30:00","后台查看四点半的时候就只有19%的电了，推测用户小程序电量未更新，可能是之前打开时的电量数据。告知用户电量19%，小程序后面可以退出重进看准确电量。//SOC差小为1.9%，一致性较好，SOH为98.6%。10号里程101公里，无问题。","席志强","nan","nan","nan","平台","信息自动更新不及时","2021-10-10 22:28:00","nan","nan","nan"]
[3035,"已完结","2021-10-10 18:43:00","北京-通州-刘玉甫","MGMLXN750N218B005","李立群15810941314\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","到期了，要回家一趟，可能要回半个多月","2021-10-10 18:43:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3036,"已完结","2021-10-10 19:32:00","北京-昌平-杨工","PK500A20100000829","张磊19834557968\\n","用户抱怨","BY_体积大/重量重","换电池【同类】","代理商反馈","电池大了，放不进去","2021-10-10 19:32:00","更换为PK50001A100000123","席志强","nan","nan","nan","产品质量","用户需求超出产品特性","2021-10-10 22:27:00","nan","nan","nan"]
[3037,"已完结","2021-10-10 19:52:00","北京-昌平-杨工","UD02030118B4C0031","王雨13611011302\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话停机","2021-10-10 19:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3038,"已完结","2021-10-10 19:52:00","北京-昌平-杨工","UD02030118B4C0029","王雨13611011302\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话停机","2021-10-10 19:53:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3039,"已完结","2021-10-10 19:56:00","北京-昌平-王少树","MGMLXN750N2189017","李志强15028400137\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","小程序看电量还有10%，就不放电不走了，反馈电量不耐用。只能跑八九十公里。//【20211011】反馈电池不耐用跑20公里剩67%的电了，要求查一下里程。","2021-10-10 19:56:00","后台查看电量0%，让用户退出重进小程序，用户表示电量0%了。小工具：SOC差3.6%，一致性较好。SOH100%。里程查询300多公里，不准确，联系技术测算里程。后台查看电量13%直接变2%，反馈技术核实。//【20211011】技术反馈升级程序后再使用。放代理处即可。【20211012】更换为MGMCLN750N215N066","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","SOC异常","2021-10-10 22:25:00","nan","nan","nan"]
[3040,"已完结","2021-10-10 20:23:00","北京-通州-张楠","PK504B10100004417","朱康伟15294425524\\n","退租","TZ_充电条件限制","退租","代理商反馈","房东不让放电池在屋里，没有充电条件了，另外外面没有车棚，害怕电池丢掉。","2021-10-10 20:23:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3041,"已完结","2021-10-11 06:47:00","北京骑享 圆通工体","PK50001A100000543","nan","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","反馈电池不放电，重新插拔好多次也不管用。//13：37反馈无法充电，是在快递公司处插排充电的。","2021-10-11 07:14:00","电池无故障报出，后台查看反馈不放电时，总开关为0，后续变3，正常在使用中了//小工具：电池无故障。后台查看电池在线，未锁定，总开关0。让用户按照 1、转接线先连接充电器  2、充电器连接电源，此时充电器亮绿灯   3、最后转接线在插电池，等待20S看充电器是否变绿，变绿就是正常在充电了。尝试重新操作，2021-10-11 13:56:04总开关0-3，有充电电流，正常充电中。//【20211012】更换为PK50001A100000648","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[3042,"已完结","2021-10-11 08:33:00","北京骑享 河北村中通","PK50001A100000131","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","业务部门","春艳反馈无法充电","2021-10-11 08:36:00","小工具：电池无故障；后台查看总开关3，后台看电池在8：35正常在充电了。","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-10-11 21:38:00","nan","nan","nan"]
[3043,"已完结","2021-10-11 08:43:00","北京-顺义-吴小刚","PK504B10100003030","祁月荣18503592437\\n","退租","TZ_自购电池","退租","代理商反馈","自己原本就有电池，之前外卖跑的远距离的，现在不跑远距离的，用不着了，自己的电池就够用了","2021-10-11 08:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3044,"已完结","2021-10-11 08:51:00","北京-通州-刘玉甫","MGMCLN750N215N294","田振学15233101085\\n","用户抱怨","BY_产品无法满足需求","退租","代理商反馈","用户一天要跑180公里左右，不够跑。说是市面上有市面上有72V80A的电池。","2021-10-11 08:51:00","归还电池，退押金","席志强","nan","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-15 23:33:00","nan","nan","nan"]
[3045,"已完结","2021-10-11 09:03:00","北京-朝阳-梁先桂","PK50001A100000138","钱增彦15842567856\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-11 09:05:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3046,"已完结","2021-10-11 09:08:00","北京-通州-李兵兵","MGMCLN750N215N287","刘艳强18812100770\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","反馈在家充一晚上电，充电器变绿了，小程序看只有63%的电//【20211011】晚上拿出来，依旧离线","2021-10-11 09:09:00","后台查看电池离线2天，告知用户离线数据未上传，电量信息未更新。离线不影响使用，后续电池位置信号好了在线后就可以查看了。待观察后续电池是否在线，是否是异常离线。//【20211012】后台看电池离线：16小时，中间有在线过。反馈技术//技术回复返修回来就是有问题的，联系用户更换电池，更换后标记故障返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-11 21:37:00","nan","已返厂","2021-11-04 00:00:00"]
[3047,"已完结","2021-10-11 09:30:00","北京-通州-刘玉甫","MGMCLN750N215N186","侯昌林18601935785","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","反馈续租后电池不放电","2021-10-11 09:48:00","后台查看已续租，电池未锁定，后台查看总开关0-2，告知用户重新插拔连接线","席志强","nan","nan","【20211011】下午放电正常","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[3048,"已完结","2021-10-11 10:02:00","平台仓库","PK50001A100000228","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-11 10:03:00","联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3049,"已完结","2021-10-11 10:08:00","北京-通州-李兵兵","PK500A20100000793","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-11 10:08:00","联系代理充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3050,"已完结","2021-10-11 10:22:00","平台仓库","PK504B10100004330","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-11 10:22:00","联系春艳充电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3051,"已完结","2021-10-11 10:42:00","天津-南开-铁塔-朱浩晟","PK50001A100000418","张旭15122774466\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户微信联系","反馈电池不行不放电","2021-10-11 10:43:00","用户截图小程序显示电池在线，总开关开启。学琦说电池开关打开的，让用户换一个车子试一下。（天津铁塔的不要联系科易切数据）","席志强","nan","nan","【20211011】下午正常放电","无问题关闭","用户操作问题","2021-10-11 21:36:00","nan","nan","nan"]
[3052,"已完结","2021-10-11 10:49:00","北京-通州-李兵兵","MGMCLN750N215I080","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通一天","2021-10-11 10:50:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3053,"已处理未完结","2021-10-11 11:30:00","天津-南开-铁塔-朱浩晟","PK50001A100000357","张旭15122774466\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","反馈走走停停","2021-10-11 11:30:00","用户截图小程序显示电池离线，总开关开启，未锁定。数据在科易平台，睿锂查不到数据，反馈技术","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211011】电池未发现故障，mos状态是3，车辆断电时，仪表是否亮灯？","产品质量","未知原因","nan","nan","nan","nan"]
[3054,"已完结","2021-10-11 12:47:00","北京-昌平-杨工","PK504B10100004304","竹刚16619753472\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-11 12:47:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3055,"已完结","2021-10-11 14:44:00","北京-海淀-姜成久","MGMCLN750N215N081","薛留斌15620805247\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-11 14:44:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3056,"已完结","2021-10-11 15:09:00","北京-昌平-刘光辉","PK504B00100004276","nan","咨询","BY_电池租赁问题","nan","代理商反馈","咨询车+电的如何租赁","2021-10-11 15:10:00","后台查看电池型号：6060车+电，联系春艳和钟頔确认，设置好的套餐，直接扫电池二维码租赁即可。","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3057,"已完结","2021-10-11 15:19:00","北京-昌平-孟红祥","MGMLXN750N2189014","吴桐15690581050\\n","退租', '后台故障报警","TZ_暂未反馈原因', 'HT_均衡失效","退租","代理商反馈","均衡失效报警，电话未接","2021-10-11 15:19:00","归还电池，退押金","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20211011】均衡失效是否需要回收？","产品质量","软件质量问题","2021-10-25 22:23:00","nan","nan","nan"]
[3058,"已处理未完结","2021-10-11 16:57:00","北京骑享 圆通工体","PK50001A100000575","nan","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户微信联系","反馈昨天充一晚上电，只跑一下午就没电了","2021-10-11 16:58:00","后台查看电池电量4%，昨天是充到9点42%的电，后续就没有充电电流了，总开关3.考虑可能是充电柜有自己的保护逻辑，限制功率了~","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211011】和用户确认一下充电方式', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': '', 'type': 'mention'}, {'text': ' ，如果是直充的话是否是充电器故障","环境限制","充电柜限制","nan","nan","nan","nan"]
[3059,"已完结","2021-10-11 18:38:00","北京-海淀-姜成久","MGMLXN750N218B017","nan","内部业务类","nan","nan","业务部门","技术联系电池可以正常租用了，解除故障","2021-10-11 18:39:00","解除故障，告知代理可以正常租用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3060,"已完结","2021-10-11 18:43:00","平台仓库","MGMLXN750N2189007","nan","内部业务类","nan","nan","业务部门","技术联系电池可以正常租用了，解除故障","2021-10-11 18:44:00","解除故障","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3061,"已完结","2021-10-11 19:04:00","北京-房山-李猛","MGYGYN660N214E004","nan","内部业务类","nan","nan","业务部门","离线48天，技术联系需带回处理","2021-10-11 19:05:00","联系春艳返仓","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-11 21:29:00","正常","需返仓","nan"]
[3062,"已完结","2021-10-11 19:06:00","北京-昌平-孟红祥","MGMLXN750N2189014","nan","内部业务类","nan","nan","业务部门","技术联系电池可以正常租用了，解除故障","2021-10-11 19:07:00","解除故障，告知代理可以正常租用","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3063,"已完结","2021-10-11 20:17:00","苏州-车行-万虎","PK504B10100003129","nan","代理商抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","说是给用户试用，骑几十公里就没电了。断电了","2021-10-11 20:18:00","电量0%了，是53%的电开始跑的","席志强","nan","nan","nan","无问题关闭","用户操作问题","2021-10-11 21:29:00","nan","nan","nan"]
[3064,"已完结","2021-10-11 20:28:00","北京-海淀-姜成久","UD02030118B4C0017","nan","内部业务类","nan","nan","业务部门","技术联系实际电池编号为MGMCLN750M214L022","2021-10-11 20:28:00","UD电池编码后台查不到","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3065,"已完结","2021-10-11 20:28:00","北京-朝阳-梁先桂","UD02030118B4C0015","nan","内部业务类","nan","nan","业务部门","技术联系实际电池编号为MGMCLN750M214L053","2021-10-11 20:28:00","UD电池编码后台查不到","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3066,"已处理未完结","2021-10-12 08:45:00","北京骑享 圆通工体","PK50001A100000575","nan","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","咨询昨晚插排充电有没有充满//以前可以用一天半就没电了，现在用一天就没电了","2021-10-12 08:45:00","后台查看电量100%，已充满//小工具：SOC差较大，一致性较差，影响里程，建议均衡//【20211012】更换为PK50001A100000599","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","一致性差","2021-10-12 23:58:00","nan","nan","nan"]
[3067,"已完结","2021-10-12 08:54:00","北京-昌平-孟红祥","MGMCLN750N215N159","张方18264060458\\n","咨询","nan","远程解决（非抱怨类）","用户微信联系","想换5A充电器问什么时候可以换","2021-10-12 08:58:00","联系春艳看什么时候可以送一个5A充电器//72电池无5A充电器，已告知用户","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3068,"已完结","2021-10-12 09:04:00","北京-朝阳-梁先桂","PK504B00100004094","于晓川13521183991\\n","返款","FK_返款","nan","运维系统"," 北京6060促销活动","2021-10-12 09:05:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3069,"已完结","2021-10-12 09:10:00","北京-朝阳-尹群召","PK500A20100000907","余锐军18710513273\\n","返款","FK_返款","nan","运维系统"," 北京6040促销活动","2021-10-12 09:10:00","发放奖励","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3070,"已完结","2021-10-19 09:31:00","北京-海淀-李明桦","MGMCLN750N215N077","王乐13311484101\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有别的事情，暂时不干外卖了","2021-10-12 09:31:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3071,"已完结","2021-10-12 10:19:00","平台仓库","PK500A20100000929","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-12 10:19:00","联系春艳充电///20211013,春艳充上电","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3072,"已完结","2021-10-12 12:13:00","北京-海淀-李明桦","MGMCLN750N215N245","王强18911727520\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-12 12:14:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3073,"已完结","2021-10-12 12:15:00","北京-昌平-杨工","PK504B00100004030","刘恩来17611331817\\n","退租","TZ_用户需求变化","退租","代理商反馈","用户是上下班用，现在天冷了，也用不着了。另外是想用新的6060，觉得旧的老有问题，代理那边也没有新电池","2021-10-12 12:15:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3074,"已处理未完结","2021-10-12 12:42:00","北京-通州-刘玉甫","MGMCLN750N215I094","陈龙飞15110180339\\n","用户抱怨","BY_电池离线问题","nan","用户微信联系","抱怨小程序电量显示不对，不知道电量不敢跑。每天晚上都拿出来充电","2021-10-12 12:43:00","后台查看电池离线：112天，反馈技术","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211012】SN号里有空格","平台","SN码写错","2021-10-12 23:57:00","nan","nan","nan"]
[3075,"已完结","2021-10-12 13:55:00","苏州-王文钰","PK504B00100004103","nan","解锁","JS_解锁","nan","代理商反馈","代理要求再开通一天","2021-10-12 13:56:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3076,"已完结","2021-10-12 14:11:00","平台仓库","PK504B10100003008","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通一个月","2021-10-12 14:12:00","设置30天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3077,"已完结","2021-10-12 14:21:00","平台仓库","PK50001A100000648","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通一天","2021-10-12 14:21:00","设置1天租赁期","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3078,"已完结","2021-10-12 15:18:00","北京-朝阳-梁先桂","PK50001A100000535","赵国伟13938381418\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-12 15:18:00","部分退款81","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3079,"已完结","2021-10-12 17:01:00","北京-朝阳-梁先桂","MGMCLN750N215N063","高飞13303189290\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回家，先不干了","2021-10-12 17:02:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3080,"已完结","2021-10-12 17:15:00","北京-朝阳-梁先桂","UD02030118B4C0042","郭森林18201525854\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈电池里程不足，朋友也是租的单王的电池MGMCLN750N215H009，说是感觉里程差一半，每天都是满电开始跑。车子是同一个品牌的，感觉差太多了，要求查两块电池今天的里程数。","2021-10-12 17:16:00","小工具：SOC差小：0.7%，一致性较好。SOH较好为95.1%。分别测算里程：4C0042—电量跑到31%，当日七点半跑到下午5点，跑了86.6公里；  5H009—电量跑到61%，跑了67公里。用户之前测算数据和今天的差距不大，考虑是用户车子的电耗相对高一点。","席志强","nan","nan","nan","无问题关闭","用户车辆问题","2021-10-12 23:55:00","nan","nan","nan"]
[3081,"已完结","2021-10-12 18:44:00","北京-大兴-楚海涛","MGMCLN750N215I034","刘娅飞13611135998\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-12 18:45:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3082,"已完结","2021-10-12 18:52:00","北京-通州-李兵兵","MGMCLN750N215N287","刘艳强18812100770\\n","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","反馈电池突然没电了，说是还剩三格电十几公里都跑不了，说是代理说可以跑150公里","2021-10-12 18:53:00","和用户解释仪表盘电量显示不准确，需要到小程序看电量，里程数具体要看车型大小，电耗值等。后台查看电池离线，无法查看当前电量。///20211013,联系用户更换，《没信号，要返厂》更换电池UD02030118B4C0056","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","2021-10-12 23:54:00","nan","已返厂","2021-11-04 00:00:00"]
[3083,"已完结","2021-10-12 20:15:00","北京-房山-李猛","MGMCLN750N215I072","孙佳欢13663244333\\n","退租","TZ_用户需求变化","退租","代理商反馈","用不到两组了","2021-10-12 20:16:00","归还电池，退押金","席志强","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3084,"已完结","2021-10-12 20:19:00","苏州-甯小勇","PK504B10100003079","蒋群群17312138030\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","反馈充五六个小时电了，充电器绿灯了，电量只有1%。另外一块电池能看到充电电量情况。","2021-10-12 20:21:00","后台查看电池离线6小时，离线前电量1%。告知用户充电器绿灯可能是充满了，明天正常使用。待观察电池后续在线情况。//电池不间断离线。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-12 23:54:00","正常","需返仓","nan"]
[3085,"已完结","2021-10-13 08:59:00","北京-昌平-王桂燕","MGMCLN750N215I018","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 08:59:00","电量6%，联系代理充电。///20211014，再次联系代理///20211015,再次联系代理充电///20211016，再次联系代理","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3086,"已完结","2021-10-13 09:08:00","北京-通州-李兵兵","UD02030118B4C0056","13301280935 陈文凯","退租","TZ_充电条件限制","退租","代理商反馈","小区充电系统太贵了，原车有铅酸电池，铅酸的功率小1元3小时，咱们得一元一小时每晚上充满都得8元左右有时候得10多块，电池很好","2021-10-13 09:08:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3087,"已完结","2021-10-13 09:11:00","北京-海淀-李明桦","MGMCLN750N215N077","远东青年公寓老三电动车维修","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:11:00","电量10%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3088,"已完结","2021-10-13 09:14:00","北京骑享 河北村中通","PK50001A100000272","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:15:00","电量还有3%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3089,"已完结","2021-10-13 09:20:00","北京-海淀-姜成久","PK504B10100003037","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:20:00","电量还有17%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3090,"已完结","2021-10-13 09:23:00","苏州-王文钰","PK504B10100004325","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:23:00","电量10%，联系代理充电。《不在代理那边，租期1000天，甘学武在用，钟頔处理》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3091,"已完结","2021-10-13 09:25:00","平台仓库","PK504B10100004327","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:25:00","电量19%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3092,"已完结","2021-10-13 09:27:00","北京-昌平-王少树","MGMCLN750N215I116","周鹏璇(租)18031355777","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信加了未回答退租的原因","2021-10-13 09:29:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3093,"已完结","2021-10-13 09:46:00","平台仓库","PK504B10100004330","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-13 09:47:00","电量7%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3094,"已完结","2021-10-13 10:30:00","北京-昌平-杨工","PK50001A100000287","17718390869 杨素军","退租","TZ_更换交通工具","退租","代理商反馈","换了新国标，48V20An的电池，以后管的松了再租","2021-10-13 10:32:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3095,"已完结","2021-10-13 10:37:00","平台仓库","MGMCLN750N215I078","nan","内部业务类","SH_电池损坏","nan","业务部门","运输途中采样断线","2021-10-13 10:39:00","打故障，返回格林美","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","采样断线', '异常离线","2021-10-14 00:33:00","nan","已返厂","2021-11-04 00:00:00"]
[3096,"已完结","2021-10-13 10:58:00","北京-朝阳-梁先桂","PK500A20100000765","16600210685 成选文","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040双包续租返利","2021-10-13 11:00:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3097,"已完结","2021-10-13 11:53:00","北京-大兴-楚海涛","MGMCLN750N215N300","nan","解锁","JS_解锁","nan","代理商反馈","代理要用","2021-10-13 11:54:00","解锁，开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3098,"已完结","2021-10-13 13:34:00","北京-昌平-冯朝旭","PK50001A100000121","周加涛(租) 14701073263","退租', '解锁","JS_解锁","退租","代理商反馈","用户要归还，退租原因，上班去了","2021-10-13 13:35:00","解锁，开租期1天，《归还电池，退押金》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3099,"已处理未完结","2021-10-13 13:40:00","北京-房山-李猛","MGMLXN750N218C007","王瑞波(租) 18910720862","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户反馈电池不能放电","2021-10-13 13:50:00","更换MGMCLN750N215I072，MGMCLN750N215I072,单王7255锂电改为单王7255H锂电，C007小工具检查电池无故障。代理反馈换车装上也不放电，电池插口没有坏，代理又尝试插上是否可以放电，闪了一下，车通电的，但是立马就断掉了，联系技术查看。MGMLXN750N218C007打故障标识，联系春艳","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-10-14 00:30:00","nan","完成维修","nan"]
[3100,"已完结","2021-10-13 14:09:00","北京-通州-张楠","MGMCLN750N215N171","13331171713苗有路","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-13 14:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3101,"已完结","2021-10-13 15:10:00","北京-昌平-孟红祥","MGMLXN750N2189014","王玉璟(租) 18501547560","电池损坏","BY_电池发烫","nan","运维系统","技术反馈报了33故障，无法监控数据，并且接插件温度和加热板温度全部45摄氏度以上了，代理怀疑怀疑电池异常发热","2021-10-13 15:17:00","查看代理点是否有电池，立刻联系用户更换，用户电话不能接通。更换电池MGMCLN750N215I005，MGMCLN750N215I005调拨，骑享直营改孟红翔，电池型号单王7255测试改为单王7255H锂电。89014打故障标识，《MGMLXN750N2189014，孟红翔调拨至骑享直营》电池在学琦那边，告知春艳。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","加热MOS击穿","2021-10-14 00:30:00","nan","已返仓","nan"]
[3102,"已完结","2021-10-13 15:16:00","北京-骑享-直营","PK500A20100000823","17394277742 马海龙","退租","TZ_用户不再从事该行业","退租","业务部门","回老家一个月","2021-10-13 15:17:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3103,"已完结","2021-10-13 16:02:00","北京-骑享-直营","MGMCLN750N215I005","nan","退租","nan","退租","业务部门","学琦试用电池，退租给用户使用","2021-10-13 16:03:00","归还电池","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3104,"已完结","2021-10-13 16:30:00","北京-大兴-楚海涛","MGMCLN750N215I081","18612637106 张杰","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信","2021-10-13 16:31:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3105,"已完结","2021-10-13 16:46:00","北京-通州-张楠","MGMCLN750N215N070","13522294592 马荣滨","退租","BY_续航不足","退租","用户电话反馈","电池已经归还，还没退押金，续航不够用。","2021-10-13 16:47:00","跟代理确认电池已经归还，退押金，《用户9：34—16：50，电量76%—47%，跑了47公里，续航还可以，小工具查询电池无故障，一致性好。》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3106,"已完结","2021-10-13 16:56:00","顺义-黄群保","MGMCLN750N215N170","15810299124 王文歧","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-13 16:57:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3107,"已完结","2021-10-13 17:49:00","北京-海淀-李明桦","PK504B10100004462","周江磊13310116607","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-13 17:51:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3108,"已完结","2021-10-13 18:04:00","北京-昌平-石海平","MGMCLN750N215N138","15530328752 王宏烁","退租","TZ_充电条件限制","退租","代理商反馈","室内不能充电，换铁塔换电","2021-10-13 18:06:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3109,"已完结","2021-10-13 18:04:00","北京-昌平-石海平","PK504B10100004442","17812107205 赵国","退租","TZ_充电条件限制","退租","代理商反馈","室内不能充电，换铁塔换电","2021-10-13 18:06:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3110,"已完结","2021-10-13 18:29:00","苏州-车行-叶海洋","PK504B10100003136","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","试用，开租期","2021-10-13 18:30:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3111,"已完结","2021-10-14 08:37:00","北京-朝阳-梁先桂","PK500A20100000916","18235745987 张春旭","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040双包续租返利","2021-10-14 08:38:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3112,"已处理未完结","2021-10-14 08:58:00","北京-大兴-楚海涛","MGMCLN750N215I081","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 08:58:00","电量10%，联系代理充电//最近管的严，找机会充电//再次联系代理充电///20211028,电池不知道在哪，代理去找了。///目前仍未充电，联系春艳带回充电。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3113,"已处理未完结","2021-10-14 09:03:00","北京-骑享-直营","MGMLXN750N2189014","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 09:04:00","电量0%，已经标记故障，在公司","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3114,"已完结","2021-10-14 09:06:00","北京-昌平-王少树","MGMLXN750N2189017","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 09:07:00","电量19%，联系代理充电///再次联系","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3115,"已完结","2021-10-14 09:08:00","北京-海淀-姜成久","MGMLXN750N218B017","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 09:09:00","电量0%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3116,"已处理未完结","2021-10-14 09:18:00","苏州-甯小勇","PK504B10100003131","轩宏伟(租)15051660728","用户抱怨","BY_骑行断电","nan","代理商反馈","骑行一直断断续续的断电","2021-10-14 09:20:00","小工具查询无故障，后台查询总电压为0，联系技术查看。技术反馈电池确实没有故障，联系用户实在不行更换一个电池。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211015】用户使用过程中MOS状态为3，无故障，无明显异常数据","产品质量","未知原因","nan","nan","nan","nan"]
[3117,"已完结","2021-10-14 09:26:00","北京-工体圆通","PK50001A100000599","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 09:27:00","电量0%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3118,"已完结","2021-10-14 09:32:00","北京骑享 河北村中通","PK50001A100000659","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 09:34:00","电量21%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3119,"已完结","2021-10-14 09:32:00","北京骑享 河北村中通","PK50001A100000667","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-14 09:34:00","电量17%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3120,"已完结","2021-10-14 09:38:00","苏州-甯小勇","PK504B10100003120","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-07 09:38:00","电量4%，联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3121,"已完结","2021-10-14 11:12:00","北京-通州-刘玉甫","MGMCLN750N215N205","吴学迁15711165123","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不足","2021-10-14 11:14:00","更换电池MGMCLN750N215N222，《MGMCLN750N215N205小工具查询一致性较好，用户最近都怎么使用，查9号续航，10：56—23：28，98.67%-80.91%，跑了23公里。续航还行。","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-15 22:26:00","nan","nan","nan"]
[3122,"已完结","2021-10-14 13:02:00","北京-昌平-王桂燕","PK504B00100004010","夏兆刚(租) 15370319221","后台故障报警","HT_接插件温度过高","换电池【同类】","后台报警","接插件温度过高","2021-10-14 13:05:00","已经更换过接插件，还是报警，联系用户换电池，空了去更换，更换电池PK504B10100004358，","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-25 22:23:00","nan","nan","nan"]
[3123,"已完结","2021-10-14 13:30:00","北京-骑享-直营","PK50001A100000548","徐奎斌(租) 18513662258","用户抱怨","BY_不能放电","远程解决（抱怨类）","业务部门","电池不能放电","2021-10-14 13:32:00","电池已经到期，电池出售的，设长期租期365天","顾佳","nan","nan","nan","流程管控","缺少租期提醒功能","2021-10-15 22:25:00","nan","nan","nan"]
[3124,"已完结","2021-10-14 13:50:00","北京-昌平-王少树","MGMLXN750N218N004","18611973050 成立军","用户抱怨","BY_续航不足","换电池【同类】","用户微信联系","用户觉得续航不足","2021-10-14 13:53:00","更换电池MGMCLN750N215I051，《MGMLXN750N218N004电池一致性较好，没有故障，早上6：44—13：52，电量94%—41%，跑了68公里，电池续航还可以。》更换回MGMLXN750N218N004，原因051接口坏了。","顾佳","nan","nan","【20211015】接口坏有照片么？', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {'text': ' 有的话放附件","无问题关闭","用户过于敏感","2021-10-15 22:23:00","nan","nan","nan"]
[3125,"已完结","2021-10-14 14:08:00","苏州-兴吴-陈国明","PK504B10100004498","15106257299 吴洪忠","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","苏州新用户首租返利","2021-10-14 14:08:00","活动详情返利60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3126,"已完结","2021-10-14 14:26:00","北京-朝阳-梁先桂","MGMCLN750N215H008","赵孔喜(租) 18511162817","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","电池不能充电，小绿人充电柜充电,一直充不上，充电时电量还有66%","2021-10-14 14:34:00","小工具查询电池无故障，有可能是电量太高，联系用户把电量用空一点在充电尝试一下。用户反馈之前40%的时候是可以充电的。联系技术查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211015】电池充电正常","无问题关闭","用户操作问题","2021-10-15 22:21:00","nan","nan","nan"]
[3127,"已处理未完结","2021-10-07 14:39:00","北京-朝阳-梁先桂","MGMCLN750N215N161","安志坤(租) 13001468876","咨询","ZX_租期暂停","远程解决（非抱怨类）","用户微信联系","回家很久，租期要暂停","2021-10-14 14:40:00","樱桃之前联系答应除租期暂停的7天会额外再加3天租期，目前用户不确定什么时候回北京，暂时不加租期，后面回北京续租的情况在加租期10天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3128,"已完结","2021-10-14 17:00:00","北京-昌平-刘光辉","PK50001A100000124","15010140856 闫浩","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，品牌未说","2021-10-14 17:03:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3129,"已完结","2021-10-14 17:00:00","北京-昌平-刘光辉","PK50001A100000204","15010140856 闫浩","退租","TZ_自购电池","退租","代理商反馈","用户自购电池，品牌未说","2021-10-14 17:03:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3130,"已完结","2021-10-14 17:03:00","北京-房山-李猛","MGYGYN660N214E008","17633345920 刘硕","退租","TZ_用户需求变化","退租","代理商反馈","用户觉得电不够用，72的电池装不上","2021-10-14 17:06:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3131,"已完结","2021-10-14 17:08:00","北京-昌平-王少树","MGMCLN750N215I122","13464816491韩东波","退租","TZ_更换交通工具","退租","代理商反馈","换的新车装不上这个电池，换了48V的，如果有电量多并且体型小一点的电池可以联系他","2021-10-14 17:09:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3132,"已完结","2021-10-14 17:08:47","北京-海淀-李明桦","MGMCLN750N215N245","13341104106 黄力东","咨询","TZ_用户需求变化","远程解决（非抱怨类）","用户电话反馈","用户月底换车，不能用72的，想换60的，后面会再联系","2021-10-14 17:19:00","月底更换时再联系，加微信。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3133,"已完结","2021-10-14 17:46:00","北京-昌平-王少树","PK504B00100004287","18513859135 王呈祥","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-14 17:48:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3134,"已完结","2021-10-14 17:53:00","北京-大兴-楚海涛","MGMCLN750N215I023","15945562592 徐孝楼","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","用户说连着俩天不能充电，在家充电的，本来想换充电器的，不是本人更换，换了电池","2021-10-14 17:56:00","更换电池MGMCLN750N215I036，MGMCLN750N215I023小工具查询电池无异常，一致性较好，联系代理帮忙试一下换一个充电器是否可以充电。代理更换几个充电器都不能充电，反馈技术查看///20211015,代理反馈说搞错了，现在可以充电了，坏的充电器单独存放，到时候春艳带回。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","充电器功能损坏","2021-10-15 22:14:00","nan","nan","nan"]
[3135,"已完结","2021-10-14 18:12:00","北京-朝阳-梁先桂","MGMCLN750N215I019","19107219030 闵春涛","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信","2021-10-14 18:13:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3136,"已处理未完结","2021-10-14 18:23:00","北京-通州-李兵兵","UD02030118B4C0056","18812100770 刘艳强","用户抱怨","BY_不能充电', 'BY_不能放电","换电池【同类】","代理商反馈","电池离线2天，不能充电，放电。","2021-10-14 18:24:00","更换电池MLSLXN750N215R009，UD02030118B4C0056，电池离线2天，小工具查询电池离线，智锂查不到这个电池，联系技术查看///技术反馈电池异常离线2个月，需要返厂，C0056打故障标识","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211015】电池异常离线2个月，回收返厂","产品质量","异常离线","nan","nan","已返厂","2021-11-04 00:00:00"]
[3137,"已完结","2021-10-14 18:26:00","北京-昌平-刘光辉","UD02030118B4C0041","17548900409孟子薇","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回来家了","2021-10-14 18:27:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3138,"已完结","2021-10-14 18:34:00","北京-通州-刘玉甫","UD02030118B4C0032","吴学迁15711165123","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户觉得续航不足","2021-10-14 18:38:00","更换电池MGMCLN750N215N280《UD02030118B4C0032，20211013，11：09—23：11，电量98%—44%，跑了85公里，续航不错，小工具查询不了电池体检情况，》","顾佳","nan","nan","【20211015】小工具无法体检问题已解决","无问题关闭","用户过于敏感","2021-10-15 22:09:00","nan","nan","nan"]
[3139,"已完结","2021-10-14 18:40:00","北京-昌平-杨工","MGMLXN750N218B004","19158047283郝文亮","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户新手马，不想干了","2021-10-14 18:40:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3140,"已处理未完结","2021-10-14 20:45:00","北京-昌平-杨工","PK504B10100004351","竹刚(租) 16619753472","用户抱怨","BY_不能放电","换电池【同类】","用户电话反馈","用户反馈电池不能放电，电池第一个灯常亮，最好一个灯一闪一闪的，仪表盘也不亮","2021-10-14 21:00:00","不能放电， MOS开关重新打开过，也重新插拔过，在租期内，后台显示有电的，总电压为0，小工具查询电池电压无效，最低电压3.29。反馈技术查看，技术反馈电池有问题，PK504B10100004351打故障标识，更换电池PK504B10100004459。《20211015今日电池低电量报警，电量为0%，昨天还有60%的电》","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","软件质量问题","2021-10-15 22:03:00","nan","已返厂","2021-11-04 00:00:00"]
[3141,"已完结","2021-10-15 08:42:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用","2021-10-15 08:43:00","设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3142,"已完结","2021-10-15 09:12:00","北京-海淀-李明桦","PK500A20100000738","17610519310 刘浩","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信搜不到，发短信","2021-10-15 09:13:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3143,"已完结","2021-10-15 09:28:00","北京-朝阳-尹群召","PK504B00100004088","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-10-15 09:29:00","设租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3144,"已完结","2021-10-15 09:35:00","平台仓库","PK504B10100004381","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-15 09:36:00","电量0%，联系春艳充电//【20211018】春艳反馈电压异常BMS异常无法充电，后台查看已标记故障","顾佳","nan","nan","【20211029】退租后不再发信号，直到10月15号再次发信号时已经过放","平台","缺少离线监控功能","2021-10-29 18:16:00","nan","已返厂","2021-11-04 00:00:00"]
[3145,"已完结","2021-10-15 09:35:00","平台仓库","PK504B10100004397","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-15 09:36:00","电量7%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3146,"已完结","2021-10-15 10:24:00","天津-南开-铁塔-朱浩晟","PK50001A100000527","nan","用户抱怨","BY_不能充电","更换充电器","用户微信联系","电池不能充电，还是显示只有16%的电量，换过充电器了。","2021-10-15 10:44:00","科易平台查看用户14号16：30左右电池是由电量变化的，联系用户先用当时那个充电器充电，联系技术再查看一下。用户反馈现在可以充电了。充电器单独存放，联系春艳。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","充电器功能损坏","2021-10-15 22:02:00","nan","nan","nan"]
[3147,"已完结","2021-10-15 12:30:00","苏州-广师傅车行-广兴友","PK504B10100004372","nan","内部业务类","NB_电池调拨","nan","业务部门","代理需要","2021-10-15 12:31:00","PK504B10100004372苏州广兴友调拨至甯小勇","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3148,"已完结","2021-10-15 12:30:00","苏州-广师傅车行-广兴友","PK504B10100004477","nan","内部业务类","NB_电池调拨","nan","业务部门","代理需要","2021-10-15 12:31:00","PK504B10100004477苏州广兴友调拨至甯小勇","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3149,"已完结","2021-10-15 14:01:00","北京-昌平-吴锋","UD02030118B4C0010","张志超(租) 18301060607","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","不能放电","2021-10-15 14:02:00","后台查看电池被锁定了，解锁电池","顾佳","nan","nan","【20211015】用户今天新租的电池，怀疑为电池未收到解锁信号","产品质量","信号差","nan","nan","nan","nan"]
[3150,"已完结","2021-10-15 14:09:00","苏州-兴吴-陈国明","PK504B00100004269","nan","内部业务类","NB_电池调拨","nan","业务部门","代理需要","2021-10-15 14:11:00","苏州陈国明调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3151,"已完结","2021-10-15 14:31:00","北京-通州-张楠","PK504B00100004157","13070190011 赵明胜","退租","TZ_用户需求变化","退租","代理商反馈","退租换72的电池","2021-10-15 14:33:00","归还电池，退押金，租72电池之后部分退款260元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3152,"已完结","2021-10-15 14:40:00","北京-通州-李兵兵","PK504B10100003051","18210533507 苏闯闯","退租","TZ_用户需求变化","退租","代理商反馈","电池续航不够使用的，充电也不方便。","2021-10-15 14:43:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3153,"已完结","2021-10-15 14:40:00","北京-通州-李兵兵","PK504B00100004053","17600319376 王建亭","退租","TZ_更换交通工具","退租","代理商反馈","换了摩托车","2021-10-15 14:43:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3154,"已完结","2021-10-15 14:45:00","北京-通州-张楠","MGMCLN750N215I062","18513700734 赵兴勇","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-15 14:46:00","归还电池，退押金，部分退款328，29天的租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
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[3156,"已完结","2021-10-15 16:40:00","北京-通州-李兵兵","MGMCLN750N215N125","马阔(租)1851848899","退租","TZ_更换交通工具","退租","代理商反馈","换摩托车了，充电器被剪掉了","2021-10-15 16:42:00","归还电池，退押金，扣除充电器费用220","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3157,"已完结","2021-10-15 16:42:00","北京-昌平-石海平","MGMLXN750N218G001","赵龙龙(租) 13730006420","咨询","ZX_租期暂停","远程解决（非抱怨类）","用户微信联系","用户回家，已逾期一个月，代理说没有关系，所以未退租，现在还想租用，询问续租之后可以加10天租期么","2021-10-15 16:44:00","反馈学琦，同意用户续租加10天租期，原本17号到期，现在可以使用到27号","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3158,"已处理未完结","2021-10-15 17:15:00","北京-昌平-杨工","PK50001A100000400","赵晓鹏(租) 13521912491","后台故障报警","HT_加热继电器粘连","远程解决（非抱怨类）","后台报警","加热继电器粘连","2021-10-15 17:15:00","联系用户更换，打故障码。（用户电话不接，发短信联系）","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-25 22:23:00","nan","nan","nan"]
[3159,"已完结","2021-10-15 18:54:00","北京-昌平-石海平","MGMLXN750N2189015","13269254567 刘玉强","退租","TZ_充电条件限制","退租","代理商反馈","充电桩充不了电，功率过大","2021-10-15 18:54:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3160,"已完结","2021-10-15 19:14:00","北京-昌平-冯朝旭","PK500A20100000837","13834890207 苏国忠","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家了，不干了","2021-10-15 19:19:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3161,"已完结","2021-10-15 19:14:00","北京-昌平-冯朝旭","PK50001A100000432","13834890207 苏国忠","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家了，不干了","2021-10-15 19:19:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3162,"已处理未完结","2021-10-15 19:52:00","苏州-甯小勇","PK504B10100004372","臧鸿山(租)18252197879","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池不能放电，显示还有90几的电量","2021-10-15 20:16:00","更换电池PK504B10100004477，4372后台查询电量还有90几，后台低电量报警，小工具查询电池电压过低，需要及时充电。代理充电，充不了，明天换小一点功率的充电器充电。","顾佳","nan","nan","【20211015】长时间静置导致SOC偏高","产品质量","SOC异常","2021-10-15 21:55:00","nan","nan","nan"]
[3163,"已完结","2021-10-15 22:22:00","北京-昌平-杨工","MGMLXN750N2189010","吴会峰(租) 18193930725","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","新租电池，不能放电","2021-10-08 22:49:00","后台查询，电池被锁定，显示有租期，尝试解释，重新下租期。解锁指令接受不到，技术查看，电池租期未下达，再次重新尝试下租期解锁。电池接受到指令。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","平台","租期下发失败","nan","nan","nan","nan"]
[3164,"已完结","2021-10-16 08:40:00","北京-通州-柴剑波","MGMCLN750N215N169","13522327085 王钢","咨询","BY_电池租赁问题","远程解决（非抱怨类）","代理商反馈","电池不够使用，问有没有更大的电池，问购买多少钱","2021-10-16 08:42:00","目前还没出来的，有更大的联系他。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3165,"已完结","2021-10-16 08:43:00","北京-通州-张楠","MGMCLN750N215N125","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用","2021-10-16 08:45:00","设租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3166,"已完结","2021-10-16 08:51:00","北京-通州-刘玉甫","MGMCLN750N215N290","17692017486 候振锋","退租', '解锁', '咨询","TZ_用户不再从事该行业', 'JS_解锁","退租","代理商反馈","用户不干了，要退租，逾期15天，问怎么扣押金，用户要开到代理点，请求开一天租期","2021-10-16 08:50:00","告知用户归还电池，押金扣除15天的租金170元。退330元押金《开一天租期》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3167,"已完结","2021-10-16 08:52:00","北京-房山-李猛","MGMCLN750N215N031","13671155891 杨利永","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-16 08:53:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3168,"已完结","2021-10-16 09:00:00","北京-通州-刘玉甫","MGMCLN750N215N158","13623237406 陈永和","退租","TZ_更换交通工具","退租","代理商反馈","换了摩托车","2021-10-16 08:53:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3169,"已完结","2021-10-16 09:06:00","北京-大兴-楚海涛","MGMCLN750N215I053","李彦云-台铃车行-郎各庄站","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-16 09:08:00","电量0%，联系代理充电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3170,"已完结","2021-10-16 09:19:00","北京骑享 圆通工体","PK50001A100000648","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-16 09:19:00","电量1%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3171,"已完结","2021-10-16 09:19:00","北京骑享 圆通工体","PK50001A100000675","nan","后台低电量报警","nan","nan","后台报警","SOC低于一定值，有过放风险","2021-10-16 09:19:00","电量2%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3172,"已完结","2021-10-16 10:08:00","北京-昌平-吴锋","MGMLXN750N218G004","nan","咨询","BY_电池租赁问题","远程解决（非抱怨类）","代理商反馈","显示暂无电池购买，无法租用","2021-10-16 10:09:00","后台显示有这个电池，电池无未付款订单，单王7255H锂电改单王7255锂电，可以租用，应该是代理没有配套餐，所以无法租7255H锂电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3173,"已完结","2021-10-16 10:23:00","北京-大兴-楚海涛","MGMCLN750N215N301","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要使用","2021-10-16 10:24:00","解锁，设租期一天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3174,"已完结","2021-10-16 11:36:00","北京-朝阳-梁先桂","UD02030118B4C0084","17835413338 王广军","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-16 11:37:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3175,"已完结","2021-10-16 11:57:00","北京-骑享-直营","PK50001A100000295","王刚(租) 18738675226","用户抱怨","BY_骑行断电","远程解决（抱怨类）","业务部门","骑行过程中断电","2021-10-16 11:58:00","后台查询电池接插件温度过高，联系用户更换转接线。","顾佳","nan","nan","nan","产品质量","接插件温度异常","2021-10-18 01:59:00","nan","nan","nan"]
[3176,"已处理未完结","2021-10-16 13:20:00","北京-通州-刘玉甫","MGMLXN750N218B005","王启江(租) 15001065356","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","用户充电到83%就不能充电了，充电器绿灯。在家充电的。","2021-10-16 13:28:00","后台查询电池无故障，联系技术查看，反馈电池电压已经到了，SOC计算有偏差，需要更新，用户今明俩天不用电池，联系陈杰优先更新电池。更新之后联系用户在充一点电。20211022用户反馈MGMLXN750N218B005还是充不满电，反馈陈杰', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '公瑾（陈杰）', 'text': '@公瑾（陈杰）', 'token': 'ou_13ef751b246462c07897ec4545169d1b', 'type': 'mention'}, {'text': ' 用户要求先换电池，联系海江发货。//更换为MGMLXN750N218B018。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","SOC估算偏差","2021-10-18 01:59:00","nan","nan","nan"]
[3177,"已完结","2021-10-16 15:44:00","北京-通州-刘玉甫","MGMCLN750N215N267","15230301317 郑阳","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了","2021-10-16 15:45:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3178,"已完结","2021-10-16 15:59:00","北京-海淀-李明桦","MGMCLN750N215N174","孙栋栋15296704884","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-16 15:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3179,"已完结","2021-10-16 16:17:00","北京-通州-刘玉甫","MGMCLN750N215N129","18131313884 赵志成","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，找到工作了","2021-10-16 16:19:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3180,"已完结","2021-10-16 16:23:00","北京-昌平-王桂燕","MGMCLN750N215I018","于鹏(租) 13001073347","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","充电很久，没有电流变化，不能充电","2021-10-16 16:24:00","后台显示有电流变化的，告诉用户小程序关掉再打开就可以刷新了。","顾佳","nan","nan","nan","平台","信息自动更新不及时","2021-10-18 01:58:00","nan","nan","nan"]
[3181,"已处理未完结","2021-10-16 16:47:00","北京-房山-李猛","MGMCLN750N215N013","13436880525 刘国军","用户抱怨","SH_接插件损坏","换电池【同类】","代理商反馈","MGMCLN750N215N013","2021-10-16 16:48:00","更换电池MGMCLN750N215I070，MGMCLN750N215N013插口烧了，需要更换。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件损坏","2021-10-18 01:58:00","nan","完成维修","nan"]
[3182,"已完结","2021-10-16 17:00:00","北京-朝阳-梁先桂","PK504B10100004420","13717963294 辛文章","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信未通过","2021-10-16 17:00:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3183,"已完结","2021-10-16 17:10:00","北京-朝阳-梁先桂","PK50001A100000485","18311452811 张宗坤","退租","TZ_更换交通工具","退租","代理商反馈","用户换了摩托车","2021-10-16 17:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3184,"已处理未完结","2021-10-16 17:27:00","nan","MGMCLN750N215L006","13241327559 许风先","用户抱怨', '咨询","BY_骑行断电","远程解决（抱怨类）","代理商反馈","骑行断电，咨询什么时候到电池可以换。购买电池的用户","2021-10-16 17:28:00","小工具查不到数据，后台查没有故障，反馈学琦查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211018】电池暂未发现异常，联系用户骑行断电时第一时间联系我们，我们通过后台查看","产品质量","未知原因","nan","nan","nan","nan"]
[3185,"已完结","2021-10-16 18:39:00","北京-昌平-冯朝旭","PK50001A100000252","13522169791 王建光","退租","TZ_用户需求变化","退租","代理商反馈","用户要换大一点的电池","2021-10-16 18:40:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3186,"已完结","2021-10-16 18:39:00","北京-昌平-冯朝旭","PK50001A100000680","13522169791 王建光","退租","TZ_用户需求变化","退租","代理商反馈","用户要换大一点的电池","2021-10-16 18:40:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3187,"已完结","2021-10-16 19:19:00","北京-曹尚君","MGMCLN750N215N141","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理要求","2021-10-16 19:19:00","MGMCLN750N215N141电池由曹尚君调拨张楠","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3188,"已完结","2021-10-16 19:20:00","北京-曹尚君","MGMCLN750N215N165","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理要求","2021-10-16 19:20:00","MGMCLN750N215N165电池由曹尚君调拨张楠","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3189,"已完结","2021-10-16 19:21:00","北京-通州-刘玉甫","MGMCLN750N215N294","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理要求","2021-10-16 19:22:00","MGMCLN750N215N294电池由刘玉甫调拨张楠","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3190,"已完结","2021-10-16 19:30:00","北京-朝阳-尹群召","MGMCLN750N215N034","江兴利(租) 15901380045","用户抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","不能续租，没有电池信息。","2021-10-16 19:43:00","重新扫码，出现电池信息，成功续租。","顾佳","nan","nan","nan","无问题关闭","用户操作问题","2021-10-18 01:45:00","nan","nan","nan"]
[3191,"已完结","2021-10-16 21:02:00","北京-通州-刘玉甫","MGMCLN750N215N148","18794673634闫晓东","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航里程不满意","2021-10-16 21:03:00","更换电池MGMCLN750N215N290，后台查询电池MGMCLN750N215N148里程，今日9：41—21：06，99%—6%，用户跑了137.9公里，续航里程很好。","顾佳","nan","nan","nan","无问题关闭","用户过于敏感","2021-10-18 01:45:00","nan","nan","nan"]
[3192,"已完结","2021-10-17 07:23:00","北京-易即租赁","PK504B10100004485","nan","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈电池有电，仪表盘也亮，一拧油门就断电","2021-10-17 07:23:00","后台查看只有一天租期，租期已经到期。海江联系说是钟頔设置的套餐，钱已经交过了，开通30天。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","流程管控","后台操作问题","2021-10-18 01:42:00","nan","nan","nan"]
[3193,"已完结","2021-10-17 08:28:00","北京-大兴-楚海涛","MGMCLN750N215I023","nan","解锁","JS_解锁","nan","代理商反馈","代理商要求开通测试","2021-10-17 08:29:00","设置一天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3194,"已完结","2021-10-17 09:24:00","北京-通州-张楠","PK504B00100004285","韩双18612824500\\n","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户微信联系","反馈昨天充一晚上电早上看电量只有71%。说是早上插上充电器不嗡嗡工作，灯亮绿灯","2021-10-17 09:25:00","是在家里插排充的，后台看是昨晚九点充到11点多停了的，确实没有充满。让用户重新操作充电，后台看是正常在充电中，考虑是用户未连接紧，十一点之后松掉了。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[3195,"已完结","2021-10-17 09:37:00","北京-大兴-楚海涛","MGMCLN750N215N300","nan","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","要求将电池调拨至下面门店武将；反馈用户扫码无法租赁，提示被占用。","2021-10-17 09:38:00","张俊福芳源里站调拨至武将王立庄小刀站；后台看电池是库存状态，反馈技术核实","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211018】用户扫二维码后未付款，需要在原订单付款","平台","未付订单无提醒功能","2021-10-18 01:40:00","nan","nan","nan"]
[3196,"已完结","2021-10-17 09:44:00","北京-昌平-杨工","MGMCLN750N215I111","李柯蒙15731912281\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-17 09:45:00","归还电池，退押金。超时7天，扣掉7天租金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3197,"已完结","2021-10-17 10:03:00","北京-朝阳-梁先桂","PK500A20100000763","杨林鹏15701226078\\n","用户抱怨","BY_不能放电","nan","代理商反馈","反馈电池不放电，换了车子依旧不放电，仪表盘都不亮，离线9天。用户昨天还在正常使用，昨晚也充了一晚上电。","2021-10-17 10:04:00","后台查看电池离线9天，查看租期时间、当前值和设置值，怀疑是租期未下发成功导致。反馈技术核实//反馈重新按了开关后，电池恢复放电，后台查看电池依旧离线，告知代理先更换电池，这边电池后续技术研究//代理库存电池电量低，用户先跑单去了，晚上过来更换。//更换为PK50001A100000485.0763返仓。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","2021-10-18 01:39:00","正常","已返厂","2021-11-04 00:00:00"]
[3198,"已完结","2021-10-17 10:10:00","北京-通州-张楠","MGMCLN750N215N052","徐储新16601165978\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","用户反馈小程序提示身份信息过期，要到站点处理。电池也不放电","2021-10-17 10:11:00","用户表示信息是早上提示的，无法提供截图。不放电，仪表盘也不亮，后台查看电池放电开关断开。让用户尝试重新插拔连接线，后台查看电池放电开关闭合。考虑可能是电池未检测到负载。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-10-18 01:37:00","nan","nan","nan"]
[3199,"已完结","2021-10-17 10:18:00","西安-车行-符猛","PK504B10100003017","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳联系将电池调拨至王桂燕处","2021-10-17 10:18:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3200,"已完结","2021-10-17 10:19:00","平台仓库","PK500A20100000929","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳联系将电池调拨至王桂燕处","2021-10-17 10:19:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3201,"已完结","2021-10-17 10:35:00","北京-通州-刘玉甫","MGMCLN750N215N148","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-17 10:36:00","联系代理充电//再次联系代理充电，说是这两天大检查，店里不敢放电池，过几天给充","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3202,"已完结","2021-10-17 10:37:00","北京-通州-张楠","MGMLXN750N2189021","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-17 10:37:00","0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3203,"已完结","2021-10-17 10:39:00","北京骑享 河北村中通","PK50001A100000272","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-17 10:39:00","群里联系充电，20211021联系春艳充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3204,"已完结","2021-10-17 10:42:00","北京-通州-张楠","PK50001A100000470","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-17 10:43:00","0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3205,"已完结","2021-10-17 10:55:00","北京-朝阳-梁先桂","PK504B10100004420","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-17 10:56:00","0%，联系代理充电//梁总回复没有充电条件//春艳姐最快周五可以取回充电//已返回平台仓库","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3206,"已完结","2021-10-17 11:22:00","北京-海淀-李明桦","UD02030118B4C0025","常占杰15075983092\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家，不知道后面还来不来北京","2021-10-17 11:22:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3207,"已处理未完结","2021-10-17 11:49:00","北京-一帮一-吴总","PK504B10100003035","nan","代理商抱怨","nan","nan","代理商反馈","反馈电池放了两天了，没有人用，电池本身就不够用，没人用肯定是有问题。说是回头问问具体是哪里的问题","2021-10-17 11:49:00","后台查看电池离线58天。//联系吴总，问电池问题，未回复。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211018】PK504B10100003035数据在科易平台，待确认问题，当前电池无故障，如果不是天津的电池，应该是没有开租期，需要把电池从科易平台切回来，然后解锁', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': ' //一帮一的电池，具体问题联系吴总未回复。","无问题关闭","用户操作问题","2021-10-24 23:51:00","nan","nan","nan"]
[3208,"已完结","2021-10-17 12:39:00","北京-大兴-楚海涛","PK50001A100000636","袁燕彬 18210260409","用户抱怨","BY_不能充电","退租","代理商反馈","在小绿人充电柜充电的，反馈充一晚上没充进去电，使用的是单王的充电器，插上亮红灯。//13;34认为电池有问题，代理处无库存，要退租","2021-10-17 12:40:00","后台查看电池离线：13小时；离线前总开关0，故障代码6144，故障等级3；小工具：当前电池无故障。//联系代理测试充电，反馈更换个充电器可以正常充电。充电器损坏了，已告知隔离开充电器。//归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","产品质量","充电器功能损坏","2021-10-18 01:29:00","nan","nan","nan"]
[3209,"已完结","2021-10-17 13:21:00","北京-昌平-杨工","PK504B10100004486","谭亚洲15636693613\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接；微信搜索用户不存在","2021-10-17 13:21:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3210,"已完结","2021-10-17 13:24:00","北京-大兴-楚海涛","MGMCLN750N215H011","郑增元17688823293\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","搬家了，位置比较偏，没什么单子，不跑外卖了","2021-10-17 13:24:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3211,"已完结","2021-10-17 14:24:00","北京-房山-李猛","MGMCLN750N215N033","陈俊18520475209\\n","用户抱怨","BY_动力不足（速度上不去）","换电池【同类】","代理商反馈","反馈动力不足，最近几天速度上不去了，耗电也比之前快","2021-10-17 14:25:00","更换为MGMCLN750N215N031。小工具：SOC差威2.0%，一致性较好；SOH较好为95.4%。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211018】电池输出电流无异常，怀疑用户车辆问题","无问题关闭","用户车辆问题","2021-10-18 01:28:00","nan","nan","nan"]
[3212,"已完结","2021-10-17 14:48:00","北京-昌平-孟红祥","MGMCLN750N215I077","高明利18391122119\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-17 14:48:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3213,"已完结","2021-10-17 15:05:00","北京-昌平-孟红祥","MGMCLN750N215I023","nan","咨询","nan","nan","代理商反馈","要求新建站点，新建后调拨一块电池过去，有用户要租赁","2021-10-17 15:07:00","联系钟頔新建后台，吴小琼狼垡踏浪站调拨至童朋大羊坊路站。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3214,"已完结","2021-10-17 15:10:00","北京-大兴-楚海涛","MGMCLN750N215I042","冬生18519095536\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","有事要回老家，电池已经还到站点，要求退押金","2021-10-17 15:10:00","联系代理核实电池是否已归还到站点，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3215,"已完结","2021-10-17 15:21:00","北京-通州-李兵兵","UD02030118B4C0003","金汉章15603123301\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","换工作了，用不着电池了","2021-10-17 15:21:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3216,"已完结","2021-10-17 15:23:00","北京-通州-张楠","MGMCLN750N215N141","苏伟13717626108\\n","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","反馈租赁后电池无信号","2021-10-17 15:24:00","后台查看电池离线：14小时，电池锁定。更换为MGMCLN750N215N165","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","异常离线","2021-10-18 01:25:00","正常","完成维修","nan"]
[3217,"已完结","2021-10-17 15:32:00","北京-朝阳-梁先桂","MGMCLN750N215H013","李辉辉17610407231\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","已停机","2021-10-17 15:33:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3218,"已完结","2021-10-17 15:35:00","北京-通州-张楠","MGMCLN750N215N165","苏伟13717626108\\n","用户抱怨","BY_电池离线问题","退租","代理商反馈","租赁的5N141离线14小时，电池锁定；更换后电池依旧离线，锁定~","2021-10-17 15:38:00","小工具：后台数据无异常，联系运维支持。反馈技术是否是异常离线","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211018】电池异常离线","产品质量","异常离线","2021-10-18 01:25:00","正常","完成维修","nan"]
[3219,"已完结","2021-10-17 16:04:00","北京骑享 圆通工体","PK50001A100000675","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","反馈充电器一直绿灯无法充电","2021-10-17 16:06:00","小工具：电池无故障。后台查看电池总开关3，电池在线。用户重新插拔转接线后正常可以充电了。考虑是用户操作问题。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-10-18 01:23:00","nan","nan","nan"]
[3220,"已完结","2021-10-17 16:26:00","苏州-兴吴-陈国明","PK504B10100003140","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通一周","2021-10-17 16:26:00","设置一周租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3221,"已完结","2021-10-17 16:44:00","北京-朝阳-梁先桂","PK500A20100000919","王崇微13520771373\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-17 16:44:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3222,"已完结","2021-10-17 16:45:00","北京-朝阳-梁先桂","MGMCLN750N215I022","李亚军18710059298\\n","退租","TZ_用户需求变化","退租","代理商反馈","自己用的，天冷了不用了","2021-10-17 16:45:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3223,"已完结","2021-10-17 16:53:00","北京-昌平-杨工","MGMCLN750N215I111","李柯蒙15731912281\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈电池不放电不能用","2021-10-17 16:56:00","后台查看电池租期内，未锁定，电池总开关0-2.无故障报出，考虑是未连接好。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211018】后台后续查看充放电正常","无问题关闭","用户操作问题","2021-10-18 01:20:00","nan","nan","nan"]
[3224,"已完结","2021-10-17 17:25:00","苏州-王文钰","PK50001A100000692","王鹏19124625267\\n","退租","TZ_友商产品竞争","退租","用户微信联系","改用换电了","2021-10-17 17:25:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3225,"已完结","2021-10-17 18:28:00","北京-顺义-吴小刚","PK504B00100004099","梁园园15535781424\\n","退租","TZ_用户需求变化","退租","代理商反馈","自己用着跑快递的，现在不用了","2021-10-17 18:28:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3226,"已完结","2021-10-17 20:54:00","苏州-王文钰","PK504B00100004256","枚文涛18569549453","返款","FK_返款","nan","代理商反馈","永久续租240用户","2021-10-17 20:55:00","部分退款60","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3227,"已完结","2021-10-17 21:15:00","北京-昌平-王桂燕","PK50001A100000225","陈志超15932466839\\n","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","要换6060的","2021-10-17 21:15:00","退租当前电池，重新下单租赁6060的","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-18 01:19:00","nan","nan","nan"]
[3228,"已完结","2021-10-17 21:49:00","北京-昌平-王桂燕","PK504B10100003017","陈志超15932466839\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","租赁后电池不放电，仪表盘也不亮","2021-10-17 21:50:00","后台查看电池租期已下发，未解锁。手动下发解锁指令，让用户重试，反馈可以了","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","电池离线无法收到租期信息","2021-10-18 01:18:00","nan","nan","nan"]
[3229,"已完结","2021-10-18 08:32:00","北京-丰台-陈建培","MGMCLN750N215N293","苏晓龙13488616986","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信用户不存在","2021-10-18 08:32:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3230,"已完结","2021-10-18 09:44:00","北京骑享 河北村中通","PK50001A100000298","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-18 09:44:00","群内联系充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3231,"已完结","2021-10-18 09:49:00","平台仓库","PK50001A100000596","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-18 09:49:00","0%，联系春艳充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3232,"已完结","2021-10-18 09:52:00","北京-通州-刘玉甫","MGMCLN750N215N250","赵艳春18524911728\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家，暂时用不着了，后面用再租吧","2021-10-18 09:52:00","归还电池，退押金.超时13天，扣13天租金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3233,"已完结","2021-10-18 10:09:00","北京-房山-李猛","MGMCLN750N215N248","孔德友13161990095\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","电池不放电，无法充电","2021-10-18 10:09:00","后台查看2021-10-17 18:01:51，租期超时，告知及时续租就可以正常使用","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","缺少租期提醒功能","2021-10-21 18:00:00","nan","nan","nan"]
[3234,"已处理未完结","2021-10-18 10:10:00","苏州-王文钰","nan","nan","咨询","nan","nan","代理商反馈","商家版小程序看不了电池状态，只有个站点位置~退出重进说也还是这样","2021-10-18 10:11:00","反馈畅哥核实","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3235,"已完结","2021-10-18 10:19:00","北京-昌平-冯朝旭","MGMCLN750N215I133","蒲旭17611235350\\n","退租","TZ_充电条件限制","退租","代理商反馈","家里不让充电了，附近也没有充电设备","2021-10-18 10:20:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3236,"已完结","2021-10-18 11:00:00","北京-海淀-李明桦","PK504B10100004314","睢月旺13274865254\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要更换72的电池","2021-10-18 11:01:00","退租当前电池，重新下单租赁","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3237,"已完结","2021-10-18 12:29:00","北京-朝阳-尹群召","PK500A20100000736","nan","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","反馈老是断电","2021-10-18 12:29:00","后台电池电量0%，告知是低电量导致，及时充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[3238,"已完结","2021-10-18 13:21:00","北京-朝阳-钟建勇","PK50001A100000301","胡梦楠17611122989\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家，一时半会不回北京","2021-10-18 13:21:00","归还电池，对账单无押金记录，联系用户，用户说是押金交到了代理手中，反馈钟頔说是今天下午处理。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3239,"已完结","2021-10-18 14:18:00","平台仓库","PK50001A100000308","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通","2021-10-18 14:19:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3240,"已完结","2021-10-18 15:28:00","苏州-王文钰","PK504B10100004305","刘伟18001551606\\n","返款","FK_返款","nan","代理商反馈","苏州首月优惠","2021-10-18 15:28:00","发放奖励","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3241,"已完结","2021-10-18 15:57:00","北京-朝阳-梁先桂","PK504B00100004278","丁磊13663509234\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回家住一段时间","2021-10-18 15:57:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3242,"已完结","2021-10-18 16:00:00","北京-骑享-直营","PK50001A100000321","李灏13293050191\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","号码是空号","2021-10-18 16:00:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3243,"已完结","2021-10-18 16:00:00","北京-骑享-直营","PK50001A100000120","李灏13293050191\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","号码是空号","2021-10-18 16:00:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3244,"已完结","2021-10-18 16:29:00","北京-通州-刘玉甫","MGMCLN750N215N155","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理联系调拨","2021-10-18 16:29:00","刘玉甫马桥北街站调拨至张楠马驹桥商业街站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3245,"已完结","2021-10-18 16:29:00","北京-通州-刘玉甫","MGMCLN750N215N229","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理联系调拨","2021-10-18 16:35:00","刘玉甫马桥北街站调拨至张楠马驹桥商业街站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3246,"已完结","2021-10-18 16:35:00","北京-通州-刘玉甫","MGMCLN750N215N205","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理联系调拨","2021-10-18 16:35:00","刘玉甫马桥北街站调拨至张楠马驹桥商业街站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3247,"已完结","2021-10-18 16:35:00","北京-通州-刘玉甫","MGMCLN750N215N131","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理联系调拨","2021-10-18 16:35:00","刘玉甫马桥北街站调拨至张楠马驹桥商业街站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3248,"已完结","2021-10-18 16:35:00","北京-通州-刘玉甫","UD02030118B4C0032","nan","内部业务类","NB_电池调拨","nan","代理商反馈","代理联系调拨","2021-10-18 16:35:00","刘玉甫马桥北街站调拨至张楠马驹桥商业街站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3249,"已完结","2021-10-18 17:00:00","北京-通州-李兵兵","nan","nan","咨询","nan","nan","代理商反馈","咨询押金是否可以退到别的微信，因为他那个微信号被封了，担心退不回去","2021-10-18 17:00:00","1、确认了用户的确是同一个 2、把他微信账号推送给钟頔的公司微信，直接退押金 3、我们在系统里退租并记录不退押金的原因","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3250,"已完结","2021-10-18 17:28:00","平台仓库","PK50001A100000061","nan","内部业务类","nan","nan","业务部门","曹总要租赁","2021-10-18 17:28:00","修改电池型号为6040测试","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3251,"已完结","2021-10-18 18:34:00","北京-通州-张楠","PK50001A100000650","朱志康17610506522\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户电话反馈","反馈骑行断电，仪表盘不亮","2021-10-18 18:35:00","后台查看租期内，电池未锁定，电量22%，总开关3变0。小工具：电池无故障。重新插拔后，反馈是连接电池的连接线松动了，重插后恢复放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","2021-10-21 17:58:00","nan","nan","nan"]
[3252,"已完结","2021-10-18 18:43:00","平台仓库","PK50001A100000308","nan","内部业务类","nan","nan","业务部门","春艳姐测试电池，充满后１０A放电，２点放到５点电就放完了～","2021-10-18 18:43:00","放电期间电池总开关３，无故障报出。小工具：电池SOC差较大为７.４％，一致性较差，影响里程，建议均衡，电池SOH较好为９２.９％，当前电池无故障。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211028】放电电流为14A，电池没问题","无问题关闭","用户操作问题","2021-10-28 11:22:00","nan","完成维修","2021-10-20 00:00:00"]
[3253,"已完结","2021-10-18 19:03:00","苏州-车行-叶海洋","PK504B10100004345","乔兴龙18762936672\\n","用户抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","反馈续租订单无法支付，提示租电此下单参数有误","2021-10-18 19:03:00","后台查看订单已提交未支付，告知到我的订单－未支付订单里面支付就可以～","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-10-21 17:57:00","nan","nan","nan"]
[3254,"已完结","2021-10-18 19:12:00","北京-昌平-王少树","MGMLXN750N218N004","成立军18611973050\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","说是和媳妇车型一样，跑40多单就没电，我媳妇儿能跑70单都没事儿啊。","2021-10-18 19:12:00","更换为MGMLXN750N2189017。小工具：电池SOC差小为1.7%，一致性较好。SOH较好为100%。电量95跑到16%，里程数112.里程无问题。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户过于敏感","2021-10-21 17:56:00","nan","nan","nan"]
[3255,"已完结","2021-10-18 19:21:00","北京-朝阳-尹群召","PK504B00100004088","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通","2021-10-18 19:22:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3256,"已处理未完结","2021-10-18 19:56:00","北京-昌平-王少树","MGMLXN750N2189017","成立军18611973050\\n","用户抱怨","TZ_暂未反馈原因","换电池【同类】","代理商反馈","刚换的，又要求更换，说是不好用，具体原因暂未回复","2021-10-18 19:56:00","更换为MGMCLN750N215I116","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","产品质量","SOC估算偏差","2021-10-21 17:55:00","nan","nan","nan"]
[3257,"已完结","2021-10-19 08:34:00","平台仓库","PK50001A100000228","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通","2021-10-19 08:34:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3258,"已完结","2021-10-19 08:39:00","苏州-约哈斯-代理站","PK504B10100003190","nan","内部业务类","nan","nan","业务部门","学琦联系该电池采样有问题，也有可能要过放了，需回收处理","2021-10-19 08:39:00","标记故障，联系春艳回收。告知代理商///已经调拨到苏州曾凡为处', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3259,"已处理未完结","2021-10-19 08:42:00","北京-大兴-楚海涛","MGMCLN750N215I053","nan","解锁","JS_解锁","nan","代理商反馈","代理商要用//反馈不放电，不能用","2021-10-19 08:43:00","设置1天租赁期//后台查看租期已下发，电池已解锁，放电MOS断开。小工具：后台数据无异常，请联系技术支持//代理换车后依旧无法放电，标记故障，联系春艳返仓，技术查看","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","产品质量","未知原因","nan","正常","需返仓","nan"]
[3260,"已完结","2021-10-19 08:47:00","北京-朝阳-梁先桂","PK50001A100000209","杨阜茂 15693379031","内部业务类","nan","nan","业务部门","学琦联系接插件温度偏高，需要让用户重新插拔一下接插件","2021-10-19 08:47:00","联系用户重新插拔接插件","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3261,"已完结","2021-10-19 08:50:00","北京-昌平-王刚","PK50001A100000396","颜凡臣 15184545538","内部业务类","nan","nan","业务部门","学琦联系接插件温度偏高，需要让用户重新插拔一下接插件","2021-10-19 08:50:00","联系用户重新插拔接插件","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3262,"已处理未完结","2021-10-19 09:06:00","北京-昌平-司永生","PK504B00100004159","徐金好17800204183\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","用户反馈电池一天要充三次电，抱怨和换电一样了，租电和充电费都很贵","2021-10-19 09:07:00","后台查看用户近一周几乎都是中途补一次电，充一个小时左右，跑到晚上10点左右，剩余三四十的电，电量剩余较多。小工具：SOC差为７％，一致性较差，影响里程，建议均衡。电池SOH较好为１００％。已联系用户告知可能时车的电耗值高，可以去更换一块。//用户回复说是问过车行，新换的车是72的，已告知去换72的电池//代理商处无库存72电池，春艳说是3天后到货，安排调拨","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","无问题关闭","用户需求超出产品特性","2021-10-21 17:51:00","nan","nan","nan"]
[3263,"已完结","2021-10-19 09:50:00","北京-曹尚君","MGMLXN750N218B018","胡建春18235345248\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-19 09:51:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3264,"已完结","2021-10-19 10:27:00","北京-房山-李猛","MGMCLN750N215N162","国梦杰15635901372\\n","退租","BY_产品无法满足需求","退租","代理商反馈","觉得容量小，要换大容量的","2021-10-19 10:28:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3265,"已完结","2021-10-19 10:28:00","平台仓库","MGMCLN750N215N241","nan","内部业务类","nan","nan","业务部门","春艳反馈电池在仓库无法充电，充电器绿灯","2021-10-19 10:28:00","学琦回复拿直充的冲10分钟，再用我们自己的充看看。春艳反馈可以充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3266,"已完结","2021-10-19 10:56:00","北京-大兴-楚海涛","MGMCLN750N215N283","nan","解锁","JS_解锁","nan","代理商反馈","代理要用","2021-10-19 10:56:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3267,"已完结","2021-10-19 11:09:00","北京-朝阳-张朝华","MGMCLN750N215N089","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:10:00","14%，联系代理充电，再次联系代理","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3268,"已完结","2021-10-19 11:11:00","北京-海淀-李明桦","MGMCLN750N215N241","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:11:00","1%，联系代理充电，再次联系代理充电///20211022再次联系代理","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3269,"已完结","2021-10-19 11:14:00","平台仓库","PK50001A100000336","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:14:00","0%，联系春艳充电//春艳姐出差了，得周五充电了","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3270,"已完结","2021-10-19 11:16:00","北京-朝阳-尹群召","PK500A20100000903","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:16:00","0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3271,"已完结","2021-10-19 11:18:00","北京-朝阳-尹群召","PK504B00100004088","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:18:00","2%，联系代理充电，20211021，联系代理充电///再次联系代理//再次联系代理充电///代理说电池无法充电，小工具查询无故障，联系春艳带回。《已经超一周未充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[3272,"已完结","2021-10-19 11:19:00","苏州-兴吴-陈国明","PK504B10100003140","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:20:00","七天试用期内，无用户信息，待观察后续是否充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3273,"已完结","2021-10-19 11:21:00","北京-昌平-杨工","PK504B10100004486","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-19 11:22:00","2%，联系代理充电，20211021，联系代理充电///再次联系代理//已返回平台仓库","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3274,"已完结","2021-10-19 13:42:00","北京-通州-李兵兵","MGMCLN750N215N209","丰杰15321223028\\n","退租","TZ_更换交通工具","退租","代理商反馈","退租，原微信被封，担心退不回去，要求退到另外一个微信上。用户不使用电动车了","2021-10-19 13:42:00","联系用户核实信息，已确认是本人。归还电池，将用户微信推给钟頔核实退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3275,"已完结","2021-10-19 15:21:00","北京-通州-张楠","PK50001A100000634","王萌炜18331975776\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事情要回一趟老家","2021-10-19 15:22:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3276,"已完结","2021-10-19 15:28:00","北京-通州-张楠","PK504B00100004133","王曙光15513122703\\n","咨询","FK_返款","nan","用户电话反馈","咨询返款，说是第一个月返了，这个月还没返","2021-10-19 15:28:00","经查询用户是参与的北京6060促销活动，第二个月没有返款。已和用户解释","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3277,"已处理未完结","2021-10-19 16:06:00","北京-房山-李猛","MGMCLN750N215N112","杨凡18607095158\\n","用户抱怨","nan","换电池【同类】","代理商反馈","电话未接，微信该用户不存在","2021-10-19 16:07:00","更换为MGMLXN750N21AC010","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","未知原因","2021-10-21 17:47:00","nan","nan","nan"]
[3278,"已完结","2021-10-19 17:12:00","北京-通州-张楠","MGMCLN750N215N141","贾云森18617636720\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池离线，租赁后不解锁，不放电","2021-10-19 17:12:00","电池异常离线，标记故障返仓。更换为MGMCLN750N215N294","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","信号差","2021-10-21 17:50:00","正常","完成维修","nan"]
[3279,"已完结","2021-10-19 17:18:00","北京-通州-张楠","MGMCLN750N215N294","贾云森18617636720\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池离线，更换后不解锁，不放电","2021-10-19 17:18:00","电池异常离线，标记故障返仓。更换为MGMCLN750N215N155 \\n","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211021】电池离线时间好像不是很长?","产品质量","信号差","2021-10-21 18:59:00","正常","需返仓","nan"]
[3280,"已完结","2021-10-19 18:18:00","北京-海淀-李明桦","MGMCLN750N215I028","徐进明18193962824\\n","代理商抱怨","BY_电池租赁问题","远程解决（抱怨类）","代理商反馈","代理反馈扫银标编码租赁显示电池不存在","2021-10-19 18:19:00","用户扫黑标码租赁成功，后台看和银标码编码一致","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-10-19 20:00:00","nan","nan","nan"]
[3281,"已完结","2021-10-19 18:27:00","北京-海淀-姜成久","MGMCLN750N215N025","郑启兵17562061339\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家，有事，先退租","2021-10-19 18:27:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3282,"已完结","2021-10-19 19:56:00","nan","nan","杨军 18239083983","内部业务类","NB_电池调拨","nan","nan","给用户快递充电器","2021-10-19 19:56:00","闪送充电器","其他","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[3283,"已完结","2021-10-19 20:15:00","北京-房山-李猛","UD02030118B4C0008","万飞19893824663\\n","用户抱怨","TZ_用户需求变化","换电池【同类】","代理商反馈","电池没什么问题，感觉新的好用想换","2021-10-19 20:16:00","更换为MGMLXN750N21AC024（后台查询电池归属李猛，操作调拨）","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户过于敏感","2021-10-21 17:57:00","nan","nan","nan"]
[3284,"已处理未完结","2021-10-19 20:22:00","北京-朝阳-梁先桂","MGMCLN750N215H013","王磊18201098549\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","租赁后电池不放电","2021-10-19 20:27:00","电池离线，租赁后不解锁～装车上不通电，总开关０//将电池放在空旷的地方，插连接线尝试激活，代理反馈依旧不放电，先更换为MGMCLN750N215I022","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","信号差","2021-10-21 17:42:00","nan","nan","nan"]
[3285,"已完结","2021-10-19 20:30:00","北京-密云-范文杰","MGMCLN750N215N044","杜昌舰17611431850\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，干别的工作了","2021-10-19 20:31:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3286,"已完结","2021-10-20 08:36:00","北京-朝阳-梁先桂","PK50001A100000301","刘成起13436897466\\n","返款","FK_返款","nan","代理商反馈","租赁两块6040电池","2021-10-20 08:37:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3287,"已完结","2021-10-20 09:23:00","北京-房山-李猛","MGMCLN750N215I070","刘国军13436880525\\n","退租","TZ_充电条件限制","退租","代理商反馈","家里不让充电了，外面得充电柜需要时间长，充不满电","2021-10-20 09:24:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3288,"已完结","2021-10-20 09:44:00","北京-大兴-楚海涛","MGMCLN750N215I037","吕霄娜18910616009\\n","咨询","nan","nan","用户微信联系","新换了国标车，用不了72的电池。之前答应5天的租期，要求再加一下租期","2021-10-20 09:44:00","租期往后延5天，告知可以更换60的电池","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3289,"已完结","2021-10-20 09:52:00","北京-通州-刘玉甫","MGMCLN750N215N049","孟祥朋13863572479\\n","退租","TZ_友商产品竞争","退租","代理商反馈","觉得价格贵，别人家同样型号的，价格在290左右","2021-10-20 09:52:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3290,"已完结","2021-10-20 10:02:00","北京-朝阳-梁先桂","MGMCLN750N215H002","赵子辉15200103169","咨询","nan","nan","用户微信联系","之前电池出问题，要求去更换，答应多送3天租期，后续又申请了租期暂停，最多可以暂停7天。总共是10天的租期，现在续租了要求给加上","2021-10-20 10:03:00","往后延10天的租期，告知可以正常往后多用10天，但是系统的租期无法更改","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3291,"已完结","2021-10-20 10:20:00","北京-朝阳-梁先桂","PK504B00100004085","史波飞15128081810\\n","咨询","nan","nan","用户微信联系","说是国庆之前联系的客服，申请的租期暂停，现在要求把答应7天的租期给加上","2021-10-20 10:21:00","说是换手机了，无法提供之前的记录。待和可乐核实。用户催的紧，先把租期加上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3292,"已完结","2021-10-20 10:34:00","北京-朝阳-梁先桂","MGMCLN750N215H016","许恒18515350063\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","反馈家里不让充电了，在小绿人充电柜直连充的，昨晚无法充电，充几分钟就停掉了，换了好几个都不行","2021-10-20 10:34:00","充电柜端提示电池已断开，考虑可能是未连接好，或者是充电柜限制功率。让用户在家里测试一下充电，无问题更换充电柜充电。用户想去换一块试试，告知可以更换。更换为MGMCLN750N215N063","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","充电柜限制","2021-10-21 17:36:00","nan","nan","nan"]
[3293,"已完结","2021-10-20 10:38:00","北京-大兴-楚海涛","MGMCLN750N215N283","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通","2021-10-20 10:39:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3294,"已完结","2021-10-20 10:41:00","北京骑享 河北村中通","PK50001A100000441","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-20 10:42:00","群里联系充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3295,"已完结","2021-10-20 10:44:00","北京-大兴-楚海涛","PK50001A100000636","nan","后台低电量报警","DD_低电量二级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-20 10:44:00","联系代理充电，20211021联系代理充电《电池不能充电，后台查询电池预充失败，联系按照流程充电，电池可以充电。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3296,"已完结","2021-10-20 12:17:00","北京-通州-张楠","MGMLXN750N2189021","nan","内部业务类","nan","nan","业务部门","技术联系内网通信故障恢复，可正常使用","2021-10-20 12:17:00","解除故障","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3297,"已完结","2021-10-20 12:45:00","北京-大兴-楚海涛","MGMCLN750N215I033","康有风18701504850\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换新国标的电动车，换了之后再说","2021-10-20 12:45:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3298,"已完结","2021-10-20 13:29:00","北京-朝阳-梁先桂","PK500A20100000910","徐东伟15804145457\\n","退租","TZ_更换交通工具","退租","代理商反馈","月底要换车","2021-10-20 13:29:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3299,"已完结","2021-10-20 13:57:00","苏州-兴吴-陈国明","PK504B10100003139","李爽13013763450\\n","咨询","nan","nan","代理商反馈","代理联系说中午到期，要求多开两天","2021-10-20 13:57:00","多续两天租期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3300,"已完结","2021-10-20 14:33:00","北京-顺义-梁雪耀","MGMCLN750N215I105","赵静静15188801397\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-10-20 14:33:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3301,"已完结","2021-10-20 16:20:00","北京-朝阳-梁先桂","PK504B00100004085","史波飞15128081810\\n","退租","TZ_更换交通工具","换电池【不同类】","代理商反馈","换新车了，装不进去6060的电池，换72的","2021-10-20 16:21:00","归还电池，退押金，退剩余租期租金。更换为MGMCLN750N215H016，补之前的7天租期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3302,"已完结","2021-10-20 16:22:00","北京-昌平-石海平","MGMCLN750N215N099","侯向烽18331867838\\n","退租","BY_产品无法满足需求","退租","代理商反馈","觉得价格贵，也不够自己一天跑","2021-10-20 16:23:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3303,"已完结","2021-10-20 16:23:00","北京-昌平-石海平","MGMCLN750N215N153","邓世杰18531066626\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回家有事","2021-10-20 16:23:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3304,"已处理未完结","2021-10-20 16:29:00","北京-骑享-直营","PK50001A100000700","nan","咨询","nan","nan","用户微信联系","用户在骑享买的电池，之前用的小程序是骑享锂电，现在已经不更新了，想换到单王锂电小程序，需要绑定信息查看电池状态~","2021-10-20 16:29:00","反馈畅哥核实","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3305,"已完结","2021-10-20 17:26:00","北京-昌平-吴锋","MGMCLN750N215N213","金祥17343065157\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-20 17:26:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3306,"已完结","2021-10-20 18:13:00","北京-海淀-李明桦","PK50001A100000175","马磊18514627335\\n","返款","FK_返款","nan","用户微信联系","续租两块6040，需返利","2021-10-20 18:13:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3307,"已完结","2021-10-20 19:51:00","北京-昌平-王桂燕","MGMCLN750N215N038","陈加壮15724762950\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","换行业了，不跑外卖了","2021-10-20 19:51:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3308,"已完结","2021-10-20 20:07:00","北京顺义-车行-张瑞涛","MGMCLN750N215N230","李异强13910162481\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-20 20:08:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3309,"已完结","2021-10-20 21:43:00","北京-朝阳-梁先桂","PK50001A100000561","李落虎18311017561\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换新国标车","2021-10-20 21:44:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3310,"已处理未完结","2021-10-20 22:26:00","北京-车行-任新河","PK504B00100004288","高红星18911754521\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","反馈租赁后不放电，仪表盘不亮","2021-10-20 22:28:00","更换为PK504B10100004346。在李兵兵处更换的电池，PK504B10100004346 李兵兵调拨至北京-车行-任新河；PK504B00100004288北京-车行-任新河调拨至任新河。后台查看租期已下发，电池解锁。智锂连接不上。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","信号差","2021-10-21 17:35:00","nan","nan","nan"]
[3311,"已处理未完结","2021-10-21 08:45:00","北京-海淀-李明桦","MGMCLN750N215H005","15343972927 凌兴运","用户抱怨","BY_骑行断电","换电池【同类】","用户电话反馈","电车打开骑行十几米就断电，关掉再打开又放电，反复如此，之前发生过这个情况，但是好了。用户把电池装到别的车上之后也是同样的情况。","2021-10-21 09:00:00","后台查询电池无故障报警，小工具查询不到问题，尝试重新下租期，解锁，还是不行。联系技术查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","产品质量","未知原因","2021-10-21 18:59:00","nan","nan","nan"]
[3312,"已处理未完结","2021-10-21 08:30:00","北京-昌平-杨工","MGMLXN750N2189010","吴会峰(租)18193930725","用户抱怨","BY_不能充电","换电池【同类】","用户电话反馈","电池充不满电，只能充到80%左右","2021-10-21 08:50:00","电池小工具查询没有故障，联系陈杰看是不是之前SOC计算不准确这个同样的问题。更换电池UD02030118B4C0031，电池锁定不放电，解锁。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20211021】原因：程序问题，处理方式：需要更新程序","产品质量","软件质量问题","2021-10-21 17:19:00","nan","nan","nan"]
[3313,"nan","2021-10-21 09:58:00","北京-昌平-王桂燕","MGMCLN750N215N038","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-21 09:58:00","联系代理充电，电量0%","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3314,"已完结","2021-10-21 10:04:00","苏州-甯小勇","PK504B10100003134","15756105002 常雪飞","退租","TZ_用户需求变化","退租","代理商反馈","退租租重新租电池","2021-10-21 10:04:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3315,"已完结","2021-10-21 10:08:00","苏州-李英海","PK504B10100003135","17398183881 赵雄","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","苏州地区永久续租240","2021-10-21 10:08:00","部分退款60","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3316,"已完结","2021-10-21 10:10:00","北京-通州-张楠","PK50001A100000502","吴子雄15593819821","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-21 10:11:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3317,"已完结","2021-10-21 10:12:00","北京-通州-张楠","PK504B00100004055","13311378161滕印伟","退租","TZ_充电条件限制","退租","代理商反馈","不让充电了，无充电设备，要退租","2021-10-21 10:13:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3318,"已完结","2021-10-21 10:15:00","北京-海淀-李明桦","MGMCLN750N215H004","17611557235 李亚磊","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-21 10:17:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3319,"已完结","2021-10-21 10:34:00","北京-朝阳-梁先桂","PK504B10100004326","18101083561 王斌","退租","TZ_用户需求变化","退租","代理商反馈","退租换7255","2021-10-21 10:35:00","归还电池，退押金，续租之后退剩余租金136","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3320,"已完结","2021-10-21 10:39:00","北京-昌平-王少树","MGMLXN750N2189017","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-21 10:40:00","电量10%，联系代理充电///再次联系充电","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3321,"已完结","2021-10-21 10:49:00","北京-朝阳-梁先桂","PK504B00100004094","13521183991于晓川","退租","TZ_用户需求变化","退租","代理商反馈","用户退租换7255","2021-10-21 10:49:00","归还电池，退押金，续租之后退剩余租金215元","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3322,"已完结","2021-10-21 12:02:00","北京-大兴-楚海涛","MGMCLN750N215N283","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用","2021-10-21 12:03:00","开租期一天，解锁","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3323,"已处理未完结","2021-10-21 11:34:00","苏州-甯小勇","PK504B10100004372","常雪飞(租) 15756105002","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","骑行断电","2021-10-21 12:03:00","小工具查询电池无故障，后台报警SOC过低，单体电压过高，联系技术查看，技术反馈电池内阻过大，直接返厂，联系销售调货更换。PK504B10100004372标记故障。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","电池内阻异常","2021-10-21 17:18:00","正常","需返仓","nan"]
[3324,"已完结","2021-10-21 12:24:00","北京-海淀-李明桦","PK504B10100004307","15833209661 孟豪","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","电池电量不够使用","2021-10-21 12:24:00","更换电池PK504B10100004314，4307SOC差过大，为7.2%，一致性差，建议均衡。反馈技术，技术反馈只是里程不足没有其他问题不需要返回。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","一致性差","2021-10-21 17:17:00","nan","nan","nan"]
[3325,"已完结","2021-10-21 12:52:00","北京-房山-李猛","MGMCLN750N215N067","13663244333 孙佳欢","退租","TZ_用户需求变化","退租","代理商反馈","电池电量不够使用","2021-10-21 12:54:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3326,"已完结","2021-10-21 14:27:00","北京-通州-李兵兵","PK504B00100004253","15010881267马明朝","退租","TZ_用户需求变化","退租","用户电话反馈","电池电量不够使用","2021-10-21 14:27:00","归还电池，退押金,租用7255之后退租金328元。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3327,"已处理未完结","2021-10-21 14:30:00","北京-昌平-石海平","MGMCLN750N215N178","岑东(租) 15203338415","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","电池不显示电量变化","2021-10-21 14:37:00","电池离线2小时，没有报其他故障，小工具查询电池一致性很好，联系用户先更换电池。联系技术查看。更换电池MGMLXN750N2189015 \\n","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","信号差","2021-10-21 17:17:00","nan","nan","nan"]
[3328,"已处理未完结","2021-10-14 15:00:00","北京-通州-李兵兵","MGMLXN750N218B011","15232833753 王伟","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","电池充不满电，冲到90几就结束了","2021-10-21 15:03:00","更换电池MGMLXN750N21AC020，MGMLXN750N21AC020电池由单王7255锂电改为7255H锂电，MGMLXN750N218B011反馈技术查看是否SOC计算问题，技术反馈正在更新。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","平台","SOC估算偏差","2021-10-21 17:14:00","nan","nan","nan"]
[3329,"已完结","2021-10-21 15:10:00","北京-通州-李兵兵","MGMCLN750N215N125  \\n","13653103540 王栋","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈续航不行，只能跑80公里","2021-10-21 15:13:00","更换电池MGMLXN750N218B011，MGMLXN750N218B011由单王755H锂电改为单王7255锂电。MGMCLN750N215N125查看续航，20211020日，9：08—23：09，电量99%—4%，用户跑了108公里，续航还行，没有用户说的那么差。 \\n","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","平台","用户无法准确获知里程","2021-10-21 19:30:00","nan","nan","nan"]
[3330,"已完结","2021-10-21 15:45:00","北京-海淀-李明桦","MGMCLN750N215L002","13620609185 乔伟","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未接电话，加微信","2021-10-21 15:45:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3331,"已完结","2021-10-21 15:49:00","北京-昌平-石海平","MGMCLN750N215N276","15566594188 王振","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-10-21 15:50:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3332,"已完结","2021-10-21 15:51:00","北京-大兴-楚海涛","MGMLXN750N218C006","邓安芳(租)18224807997","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家了","2021-10-21 15:51:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3333,"已完结","2021-10-21 16:07:00","北京-大兴-楚海涛","MGMCLN750N215I052","15712968237 罗卫强","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干了","2021-10-21 16:08:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3334,"已完结","2021-10-21 16:48:00","北京-朝阳-尹群召","PK500A20100000736","郭治成(租)18401713222","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","电池显示40几的电量，就不能放电了","2021-10-21 16:49:00","后台查询电池低电量报警,小工具查询电池SOC差很大，差为20.08%，需要均衡，已经发生老化了，联系先更换电池，反馈技术否需要返回，技术反馈需要返厂，待用户更换之后返回，0736标记故障，更换电池PK500A20100000837","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","一致性差","2021-10-21 17:10:00","正常","需返仓","nan"]
[3335,"已完结","2021-10-21 17:04:00","北京-海淀-李明桦","MGMCLN750N215I010","18511866878 郝江凯","退租","TZ_暂未反馈原因","退租","代理商反馈","未接电话，加微信","2021-10-21 17:04:00","归还电池，退押金","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3336,"已完结","2021-10-21 19:00:00","北京-昌平-孟红祥","MGMCLN750N215N191","朱展鹏(租) 13935703904","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户要退组，已经逾期，无法骑行，要求开租期骑过来。用户不干了。","2021-10-21 19:07:00","改租期35天，归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3337,"已完结","2021-10-21 19:37:00","北京-房山-李猛","MGMCLN750N215N302","17600887469 周红军","退租","TZ_更换交通工具","退租","代理商反馈","用户现在车被扣，租了一个车，要换6080电池，等车拿回之后再租用单王电池。","2021-10-21 19:38:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3338,"已完结","2021-10-21 19:50:00","北京-昌平-王桂燕","PK504B10100003017","陈志超(租) 15932466839","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户微信联系","电池20211021，19：40左右不放电，仪表盘不亮。","2021-10-21 19:51:00","查看电池离线，在租期内，有电，联系用户尝试重新打开MOS开关，可以放电，电池在线。《用户昨天一天没有使用，应该是自动休眠了》","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户操作问题","2021-10-24 23:50:00","nan","nan","nan"]
[3339,"已完结","2021-10-22 08:16:00","北京-通州-李兵兵","MGMCLN750N215N125","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要试用","2021-10-22 08:19:00","解锁，开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3340,"已完结","2021-10-22 09:27:00","北京-大兴-楚海涛","MGMCLN750N215I040","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要试用","2021-10-22 09:29:00","解锁，开1天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3341,"已完结","2021-10-22 09:37:00","北京-昌平-冯朝旭","MGMCLN750N215N295","nan","后台低电量报警","DD_低电量一级报警","nan","代理商反馈","SOC低于一定值，有过放风险","2021-10-22 09:38:00","电量0%，联系代理充电///电池在平台，联系春艳补电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3342,"已完结","2021-10-22 09:53:00","北京-通州-李兵兵","MGMCLN750N215N037","19930608060 张浩","退租","TZ_用户不再从事该行业","退租","代理商反馈","兼职外卖，现在不跑了","2021-10-22 09:53:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3343,"已处理未完结","2021-10-22 10:07:00","北京-房山-李猛","MGMLXN750N21AC009","王路军(租)18518011409","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","电池离线6小时，用户看不到电量变化，电池可以放电的。电池灯亮的","2021-10-22 10:07:00","联系用户先等一下，可能是信号不好，数据没有传输，稍等一下看看情况。后台查询，从3：07之后就没有数据上传了，查看故障报警，18号报过旧程序测试故障，反馈陈杰查看。技术反馈：可能是网络问题，先使用后续看。再次用户反馈，到晚上还是没有信号先更换电池","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20211022】1.10-22晚上3点掉线，LED灯亮，用户反馈正常放电，证明NB没问题，初步判定网络没连接上，观测后续反应情况。","产品质量","SIM卡异常停用","2021-10-24 23:50:00","nan","nan","nan"]
[3344,"已完结","2021-10-22 10:27:00","北京-昌平-刘光辉","PK50001A100000367","nan","后台低电量报警","DD_低电量一级报警","nan","代理商反馈","SOC低于一定值，有过放风险","2021-10-22 10:30:00","电量1%，联系代理充电///z再次联系代理//再次联系代理补电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3345,"已完结","2021-10-22 11:20:00","苏州-车行-万虎","PK504B10100003203","nan","代理商抱怨","BY_电池租赁问题","nan","代理商反馈","不能出租","2021-10-22 11:23:00","用户扫码未支付，联系打开小程序点开我的找到待支付订单支付。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户操作问题","2021-10-24 23:49:00","nan","nan","nan"]
[3346,"已完结","2021-10-22 11:29:00","苏州-车行-叶海洋","PK504B10100003144","孙利虎(租)18736990503","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","业务部门","电池还有40%电量就不能使用，充电器充电时，一会跳红灯一会跳绿灯。用户觉得有点危险，就没有在充电","2021-10-22 11:30:00","后台查看电池低电量报警，soc差4.3，一致性较好，1，电量显示还有33%可能跟之前的电池情况一样，是电池很久未用，实际电已经跑光了，SOC没有检测到电流就不会变化。2，可能充电器有问题，联系用户，用户反馈，同样的充电器用在另外一共电池上可以正常充电，排除充电器损坏，目前先更换电池，更换后3144到代理点尝试用小电流充电器充电。更换电池PK504B00100004283。《电池已经充上电了，电池没有问题》","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","电池自放电","2021-10-24 23:48:00","nan","nan","nan"]
[3347,"已完结","2021-10-22 11:37:00","北京-朝阳-梁先桂","PK500A20100000844","宋双青(租) 13161207803","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","电池带出北京，回来之后就不能放电了。","2021-10-22 11:40:00","后台查看在租期内，电池有电，电池离线，联系用户打开开关按钮试一下，可以使用。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户操作问题","2021-10-24 23:45:00","nan","nan","nan"]
[3348,"已完结","2021-10-22 11:54:00","北京-曹尚君","MGMCLN750N215I073","13341007322 王红彪","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-22 11:54:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3349,"已完结","2021-10-22 12:11:00","北京-通州-张楠","PK50001A100000502","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-22 12:13:00","电量0%，联系代理充电。///再次联系代理///再次联系代理充电，如果不能充电，28号联系春艳带回。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3350,"已完结","2021-10-22 12:16:00","北京-工体圆通","PK50001A100000599","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-22 12:17:00","电量11%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3351,"已完结","2021-10-22 12:20:00","北京骑享 河北村中通","PK500A20100000779","nan","后台低电量报警","DD_低电量一级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-22 12:20:00","电量0%，群里联系充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3352,"已完结","2021-10-22 13:45:00","北京-朝阳-梁先桂","PK50001A100000449","19930849305 柴娟娟","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","66040双包续租返利","2021-10-22 13:47:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3353,"已完结","2021-10-22 13:51:00","北京-朝阳-梁先桂","PK50001A100000046","15010849663 宋英五","退租","TZ_更换交通工具","退租","用户电话反馈","马上11月了，怕电池不合格被罚款，先退组不严格再续租","2021-10-22 13:51:00","归还电池，退押金，押金微信退。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3354,"已完结","2021-10-22 14:02:20","苏州-李英海","PK500A20100000947","15888002845 郑堂勇","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户不在苏州了","2021-10-22 14:03:00","归还电池，退押金，","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3355,"已完结","2021-10-22 14:22:56","北京-通州-李兵兵","MGMCLN750N215N094","13161867220 巨杰","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电池续航不足，电不够使用","2021-10-22 14:23:00","更换电池UD02030118B4C0008，查询MGMCLN750N215N094，一致性好，SOC差1.7%，20211019，8：02—20：08，电量98%—45%，跑了87.85公里，续航还可以。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211024】SOC极少用到20%以下，用户感知问题","平台","用户无法准确获知里程","2021-10-24 23:44:00","nan","nan","nan"]
[3356,"已完结","2021-10-22 15:19:11","苏州-兴吴-陈国明","PK50001A100000710","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-22 15:19:00","解锁，开租期15天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3357,"已完结","2021-10-22 15:23:00","北京-骑享-直营","PK500A20100000814","13522959196 郝东汉","退租","TZ_用户不再从事该行业","退租","业务部门","用户不干了","2021-10-22 15:25:00","归还电池，退押金，押金微信退。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3358,"已完结","2021-10-22 15:23:00","北京-骑享-直营","PK500A20100000935","13522959196 郝东汉","退租","TZ_用户不再从事该行业","退租","业务部门","用户不干了","2021-10-22 15:25:00","归还电池，退押金，押金微信退。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3359,"已完结","2021-10-22 15:53:00","北京-昌平-司永生","PK504B00100004159","徐金好(租) 17800204183","退租","TZ_用户需求变化","退租","用户电话反馈","用户想换7255的电池","2021-10-22 15:54:00","归还电池，退押金，确认租用7255之后退租金7天，79元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3360,"已完结","2021-10-22 16:04:00","北京-昌平-石海平","MGMCLN750N215N180","15714421006 刘洋","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-22 16:04:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3361,"已完结","2021-10-22 17:00:00","北京-昌平-杨工","PK50001A100000233","18803508907 秦臻","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了","2021-10-22 17:01:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3362,"已完结","2021-10-22 17:00:00","北京-昌平-杨工","PK504B10100004319","18803508907 秦臻","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了","2021-10-22 17:01:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3363,"已完结","2021-10-22 17:39:00","北京-昌平-杨工","PK504B00100004178","18510332189 陈春良","退租","TZ_更换交通工具","退租","代理商反馈","用户更换摩托车。","2021-10-22 17:39:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3364,"已完结","2021-10-22 17:42:00","北京-海淀-李明桦","MGMCLN750N215N228","盖祉存15941679332","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未接电话，加微信","2021-10-22 17:42:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3365,"已完结","2021-10-22 20:09:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦18251295716","返款","FK_返款","远程解决（非抱怨类）","用户电话反馈","苏州地区永久续租240","2021-10-22 20:10:00","苏州地区永久续租240，部分退款60","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3366,"已完结","2021-10-22 20:32:00","苏州-王文钰","PK504B10100004461","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理试用","2021-10-22 20:32:00","开租期30天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3367,"已完结","2021-10-22 20:44:00","北京-昌平-孟红祥","MGMCLN750N215N214","王玉璟(租) 18501547560","用户抱怨","BY_不能充电","更换充电器","用户微信联系","8：30左右，充电器充不进电，充电柜充电。","2021-10-22 20:47:00","后台查询电池未锁定，小工具查询电池无故障，推测充电器问题或者充电柜问题，换充电柜还是不行，换了另外一共充电器充电，电池可以充电，联系用户更换充电器，更换之后单独存放。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","充电器功能损坏","2021-10-24 23:40:00","nan","nan","nan"]
[3368,"已处理未完结","2021-10-23 08:31:00","北京-昌平-司永生","MGMLXN750N21AC015","徐金好(租) 17800204183","用户抱怨","BY_电池离线问题","换电池【同类】","用户微信联系","用户新租电池，离线一天，可以正常放电的。电池灯都亮的，数据最后传输时间2021-10-22 03:08:24///用户刚刚反馈电池不能放电了，反复插拔之后还是不行，打开几秒就断电。用户反馈电池昨天充电正常，晚上6点充电，充电器红灯，凌晨2点跳绿灯。\\n","2021-10-23 08:31:00","电池离线，小工具查询不到，昨日新租时发现离线，让用户正常充电看看第二天情况，早上起来显示还是离线，并且不能放电了，联系春艳去仓库更换。问题反馈技术///闪送到仓库春艳试用可以放电。跟换电池MGMCLN750N215I133，MGMCLN750N215I133平台调拨司永生，联系学琦报销52闪送费用。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","SIM卡异常停用","2021-10-24 23:39:00","nan","nan","nan"]
[3369,"已完结","2021-10-23 09:45:00","北京-通州-张楠","MGMLXN750N21AC019","马明朝(租) 15010881267","用户抱怨","BY_电池离线问题', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","电池显示充不满，一直都是90几，可以正常放电的","2021-10-23 09:58:00","后台电池离线6小时，小工查询不到，最后在线时间2021-10-23 03:07:35 ，先联系技术查看这个问题，用户着急的话联系先更换电池。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","SIM卡异常停用","2021-10-24 23:39:00","nan","nan","nan"]
[3370,"已完结","2021-10-23 10:19:00","北京-昌平-石海平","PK504B10100004452","17610751752 孙冬生","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信未通过","2021-10-23 10:19:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3371,"已处理未完结","2021-10-23 10:32:00","北京-通州-李兵兵","MGMLXN750N21AC020","15232833753 王伟","用户抱怨","BY_电池离线问题', 'BY_不能放电","换电池【同类】","用户微信联系","电池不能放电，电池上的指示灯一闪一闪的，仪表盘不亮，反复插拔过，还是不行","2021-10-23 10:33:00","电池离线7小时，小工具查询不到问题，后台看租期从24号开始，联系技术查看，技术反馈指示灯一闪一闪为锁定，技术正在查看，现在可以放电了","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","SIM卡异常停用","2021-10-24 23:38:00","nan","nan","nan"]
[3372,"已完结","2021-10-23 10:52:00","北京-通州-李兵兵","MGMLXN750N218B011","13653103540 王栋","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","电池充电充不满，只有90几就停止了","2021-10-23 10:55:00","更换电池MGMCLN750N215N094，B011技术已经更新程序，更新完成就不会有这个问题了。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211025】该问题为保护板软件问题，暂不能关闭","产品质量","软件质量问题","2021-10-24 23:37:00","nan","nan","nan"]
[3373,"已完结","2021-10-23 11:48:00","北京-房山-李猛","MGMCLN750N215N112","梁留磊(租) 13522338498","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","用户反馈电池跑不远，续航不行","2021-10-23 11:49:00","后台查询210211022，10：18—19：18，电量99%—22%,跑了88公里，小工具查询电池一致性佳，电池续航还可以","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","平台","用户无法准确获知里程","2021-10-24 23:36:00","nan","nan","nan"]
[3374,"已完结","2021-10-23 11:59:00","北京-朝阳-尹群召","PK500A20100000935","18515087013 李超超","返款","FK_返款","远程解决（非抱怨类）","运维系统","6040新用户首组返利","2021-10-23 12:00:00","-已返利","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3375,"已完结","2021-10-23 12:05:00","北京-朝阳-梁先桂","PK50001A100000561","13260305262 陈稳侠","返款","FK_返款","远程解决（非抱怨类）","运维系统","6040新用户首组返利","2021-10-23 12:05:00","-已返利","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3376,"已完结","2021-10-23 12:08:00","北京-朝阳-尹群召","PK500A20100000837","18401713222 郭治成","返款","FK_返款","远程解决（非抱怨类）","运维系统","6040新用户首组返利","2021-10-23 12:09:00","-已返利","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3377,"已完结","2021-10-23 12:56:00","北京-通州-李兵兵","PK504B10100003060","15035700755 张北晨","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-10-23 12:56:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3378,"已完结","2021-10-23 15:30:00","平台仓库","PK500A20100000845","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:30:00","平台投放梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3379,"已完结","2021-10-23 15:31:00","平台仓库","PK500A20100000787","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:31:00","平台投放梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3380,"已完结","2021-10-23 15:32:00","北京-骑享-直营","PK500A20100000815","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:32:00","骑享直营调拨梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3381,"已完结","2021-10-23 15:33:00","平台仓库","MGMCLN750N215N241","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:33:00","平台投放梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3382,"已完结","2021-10-23 15:34:00","平台仓库","MGMLXN750N218C009","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:34:00","平台投放梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3383,"已完结","2021-10-23 15:35:00","平台仓库","MGMCLN750N215I075","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","春艳要求","2021-10-23 15:35:00","平台投放梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3384,"已完结","2021-10-23 15:55:00","北京-通州-张楠","PK50001A100000237","17611017383 朱恺炎","退租","TZ_更换交通工具","退租","代理商反馈","不骑电动车了，换摩托车了，","2021-10-23 15:56:00","归还电池，退押金。《微信退》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3385,"已处理未完结","2021-10-23 16:02:00","北京-昌平-石海平","MGMLXN750N2189015","15203338415 岑东","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得电池跑不远，续航不行。","2021-10-23 16:03:00","更换MGMCLN750N215N180，后台查询89015，后台故障奉先查看22号当日里程数421，不准确。SOC差为0.9%，电池一致性好。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211024】电池每日剩余SOC都在50%左右，未放空，联系用户明确感觉里程跑不远原因', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': ' //【20211025】小程序看电量，充电的时候冲到九十二就停止了，早上出去跑了五百米就剩八十二了，掉电太快。用户感觉最多跑了七十公里。已告知用户每日剩余电量较多，用户表示后期挺耐用的，就是掉电快。","产品质量","软件质量问题","2021-10-25 22:24:00","nan","nan","nan"]
[3386,"已完结","2021-10-23 16:57:00","苏州-约哈斯-代理站","PK504B10100003065","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 16:58:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3387,"已完结","2021-10-23 16:58:00","苏州-约哈斯-代理站","PK504B10100003202","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 16:58:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3388,"已完结","2021-10-23 16:59:00","苏州-约哈斯-代理站","PK504B10100003185","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 16:59:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3389,"已完结","2021-10-23 17:00:00","苏州-约哈斯-代理站","PK504B10100003204","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:00:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3390,"已完结","2021-10-23 17:00:40","苏州-约哈斯-代理站","PK504B10100003101","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:01:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3391,"已完结","2021-10-23 17:01:00","苏州-约哈斯-代理站","PK504B10100003166","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:03:00","苏州约哈斯直营调拨叶海洋","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3392,"已完结","2021-10-23 17:29:00","苏州-约哈斯-代理站","PK504B10100003075","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:29:00","苏州约哈斯直营调拨袁小磊交通北路","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3393,"已完结","2021-10-23 17:30:00","苏州-约哈斯-代理站","PK504B10100003200","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:30:00","苏州约哈斯直营调拨袁小磊交通北路","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3394,"已完结","2021-10-23 17:30:00","苏州-约哈斯-代理站","PK504B10100003086","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:31:00","苏州约哈斯直营调拨袁小磊交通北路","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3395,"已完结","2021-10-23 17:31:00","苏州-约哈斯-代理站","PK504B10100003094","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:32:00","苏州约哈斯直营调拨袁小磊交通北路","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3396,"已完结","2021-10-23 17:43:00","苏州-约哈斯-代理站","PK504B10100003183","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:44:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3397,"已完结","2021-10-23 17:46:00","苏州-约哈斯-代理站","PK504B10100003167","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:46:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3398,"已完结","2021-10-23 17:46:00","苏州-约哈斯-代理站","PK504B10100003196","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:46:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3399,"已完结","2021-10-23 17:47:00","苏州-约哈斯-代理站","PK504B10100003195","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:47:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3400,"已完结","2021-10-23 17:47:00","苏州-约哈斯-代理站","PK504B10100003041","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:48:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3401,"已完结","2021-10-23 17:48:00","苏州-约哈斯-代理站","PK504B10100003175","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:48:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3402,"已完结","2021-10-23 17:50:00","苏州-约哈斯-代理站","PK504B10100003097","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:50:00","苏州约哈斯直营调拨曾凡为","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3403,"已完结","2021-10-23 17:52:00","苏州-约哈斯-代理站","PK504B10100003190","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","代理需要","2021-10-23 17:50:00","苏州约哈斯直营调拨曾凡为，故障电池，后续需要返修，已经标记故障","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3404,"已完结","2021-10-23 19:45:00","北京-通州-张楠","PK504B00100004055","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用。","2021-10-23 19:46:00","代理需要使用，开租期一天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3405,"已完结","2021-10-23 19:48:00","北京-昌平-王桂燕","PK504B10100004407","18754831999 王世杰","咨询","BY_电池租赁问题","远程解决（非抱怨类）","用户电话反馈","用户需要续租，但是微信限额，银行卡不能使用，需要朋友待付款，咨询怎样续租","2021-10-23 19:53:00","联系钟頔，先让用户朋友支付并且备注姓名，开通0元30天套餐，用户续租之后关闭。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3406,"已完结","2021-10-24 08:39:00","北京-朝阳-梁先桂","PK504B00100004268","王永超13693178632\\n","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","要更换72电池","2021-10-24 08:39:00","退租当前电池，重新扫码下单租赁","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211024】用户每天剩余SOC较多，与里程不够用描述不符合","无问题关闭","用户过于敏感","2021-10-24 23:31:00","nan","nan","nan"]
[3407,"已完结","2021-10-24 09:07:00","北京-房山-李猛","MGYGYN660N214E004","nan","咨询","BY_电池租赁问题","nan","代理商反馈","电池已被禁用？","2021-10-24 09:07:00","后台查看电池已标记故障，离线61天。告知代理离线时间比较长，需带回技术处理。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3408,"已完结","2021-10-24 10:15:00","北京-大兴-楚海涛","PK504B00100004169","孔鑫17600385155\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","换工作了，不做外卖了","2021-10-24 10:15:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3409,"已完结","2021-10-24 10:24:00","北京-大兴-楚海涛","MGMCLN750N215I036","徐孝楼15945562592\\n","退租","BY_产品无法满足需求","退租","代理商反馈","不够一天跑的","2021-10-24 10:25:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3410,"已完结","2021-10-24 10:32:00","平台仓库","PK504B00100004100","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-24 10:33:00","19%，联系春艳充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3411,"已完结","2021-10-24 10:52:00","北京-通州-张楠","MGMCLN750N215N155","贾云森18617636720\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","用户反馈十点半左右骑行断电，仪表盘不亮，重新插拔后恢复放电","2021-10-24 10:53:00","更换为MGMCLN750N215N131。后台查看总开关状态3-2，无故障报出。考虑是用户接插件未连接好。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211024】该电池SOC差较大，需联系厂商看是否有均衡方式","产品质量","一致性差","nan","nan","nan","nan"]
[3412,"已完结","2021-10-24 10:58:00","北京-通州-张楠","MGMCLN750N215N205","nan","代理商抱怨","SH_电池损坏","nan","代理商反馈","反馈接插件退针","2021-10-24 10:58:00","联系春艳带回","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","接插件损坏","nan","nan","已返厂","2021-11-04 00:00:00"]
[3413,"已完结","2021-10-24 11:52:00","天津-南开-铁塔-朱浩晟","PK50001A100000418","张旭15122774466\\n","咨询","nan","nan","代理商反馈","天津铁塔的小程序显示电池需要保养","2021-10-24 11:53:00","数据在科易，睿锂查不到数据，故障报警显示6-24报警硬件短路保护，反馈技术核实//技术回复需要更换","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3414,"已完结","2021-10-24 12:21:00","北京-朝阳-梁先桂","PK50001A100000553","邓超13121769512\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","跑外卖是兼职，现在没时间了不做了","2021-10-24 12:22:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3415,"已完结","2021-10-24 12:40:00","北京-海淀-李明桦","PK50001A100000454","王微丽15010705407\\n","返款","FK_返款","nan","用户微信联系","续租两块6040","2021-10-24 12:40:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3416,"已完结","2021-10-24 14:29:00","北京-丰台-田胜强","MGMCLN750N215N223","蒋肼全15321254245","咨询","nan","nan","用户微信联系","咨询电量还有多少，害怕不是实时电量","2021-10-24 14:30:00","告知电池在线，电池是准确的，电量 57%","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3417,"已完结","2021-10-24 14:42:00","北京-朝阳-梁先桂","PK50001A100000224","任嘉宝13564330254\\n","退租","TZ_自购电池","退租","代理商反馈","自己买了一块锂电池，超威的","2021-10-24 14:43:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3418,"已完结","2021-10-24 17:25:00","北京-昌平-王少树","MGMCLN750N215N201","张焕珠13811477385\\n","咨询","nan","nan","代理商反馈","充电器丢失，但是现在还要用","2021-10-24 17:25:00","海江回复需赔付220，先给代理商，代理商后续给公司.再给代理商一个充电器","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3419,"已完结","2021-10-24 18:03:00","北京-海淀-李明桦","MGMCLN750N215N190","常周华13552807404\\n","退租","TZ_友商产品竞争","退租","代理商反馈","觉得价格贵，也不够自己一天跑","2021-10-24 18:04:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3420,"已完结","2021-10-24 18:17:00","北京-通州-张楠","PK504B00100004254","刘健18701622177\\n","退租","TZ_更换交通工具","退租","代理商反馈","要换国标车","2021-10-24 18:18:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3421,"已完结","2021-10-24 19:18:00","北京-房山-李猛","MGMLXN750N21AC009","王路军18518011409\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","代理商反馈","一天就跑六七十公里","2021-10-24 19:18:00","小工具：电池SOC差小，为1.25%，一致性较好。电池SOH较好为100%。后台查看当日里程为104公里。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","用户无法准确获知里程","2021-10-24 23:16:00","nan","nan","nan"]
[3422,"已完结","2021-10-24 21:07:00","苏州-兴吴-陈国明","PK504B10100003140","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通一周","2021-10-24 21:08:00","设置7天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3423,"已完结","2021-10-24 21:11:00","北京-骑享-直营","PK500A20100000755","潘奥运15313345509\\n","用户抱怨","SH_充电器损坏","nan","用户电话反馈","反馈充电器灯不亮，飞线插排处充的","2021-10-24 21:12:00","让用户拔掉后，只接电源，反馈灯也不亮//让用户连接墙插试试，用户反馈重插后灯亮了，可以正常充电了，怀疑是电压不稳。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211024】充电器不亮是连在哪里？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': ' //飞线插排","无问题关闭","用户环境问题","2021-10-24 23:13:00","nan","nan","nan"]
[3424,"已完结","2021-10-24 21:52:00","北京-朝阳-梁先桂","PK500A20100000799","梅蕾18310149006\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-24 21:53:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3425,"已完结","2021-10-25 08:34:00","北京-朝阳-梁先桂","PK50001A100000565","陈丙华15124662806\\n","咨询","nan","nan","代理商反馈","代理反馈用户想开通10天，想再观望一下政策","2021-10-25 08:35:00","联系用户，用户表示希望可以再开通10天，看一下后面会不会查，询问时未更换新国标电动车，24号电池已到期。由于未更换新国标电动车，告知用户可能会被扣车和电池，还会罚款，建议尽快更换，更换后租赁或者直接操作续租，无法开通10天。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3426,"已完结","2021-10-25 08:39:00","北京-朝阳-梁先桂","MGMCLN750N215H002","赵子辉15200103169\\n","咨询","nan","nan","用户微信联系","咨询72电池购买价格","2021-10-25 08:39:00","群里咨询，待回复//海江回复价格4300，已告知用户","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3427,"已完结","2021-10-25 09:30:00","北京-通州-张楠","PK50001A100000237","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-25 09:30:00","0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3428,"已完结","2021-10-25 09:32:00","平台仓库","PK504B10100004420","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-25 09:32:00","联系春艳充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3429,"已处理未完结","2021-10-25 09:34:00","北京-昌平-王少树","PK504B10100004453","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-25 09:34:00","12%，联系代理充电///多次联系依然未充电。再次联系。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3430,"已完结","2021-10-25 09:40:00","北京-昌平-吴锋","MGMCLN750N215N270","张鹏15801463758\\n","咨询","ZX_租期暂停","远程解决（非抱怨类）","用户电话反馈","由于疫情原因，所在地区被封了，电池暂时不能使用了","2021-10-25 09:40:00","告知可以申请租期暂停，最多7天~，20211028，用户回北京，租期暂停停止，原有租期上加3天。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3431,"已完结","2021-10-25 10:18:00","平台仓库","UD02030118B4C0056","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通","2021-10-25 10:18:00","设置1天租赁期，测试充电，反馈可以正常充电，但是电池离线：12天；异常离线，需返厂","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3432,"已完结","2021-10-25 10:33:00","平台仓库","UD02030118B4C0003","nan","解锁","JS_解锁","nan","业务部门","开通，春艳测试充电","2021-10-25 10:34:00","设置1天租赁期//春艳反馈可以充放电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3433,"已完结","2021-10-25 10:40:00","平台仓库","MGMCLN750N215N297","nan","解锁","JS_解锁","nan","业务部门","开通，春艳反馈修好了测试充电","2021-10-25 10:41:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3434,"已完结","2021-10-25 10:42:00","北京-朝阳-尹群召","PK500A20100000814","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通","2021-10-25 10:42:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3435,"已完结","2021-10-25 10:55:00","平台仓库","MGMCLN750N215N013","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通","2021-10-25 10:56:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3436,"已完结","2021-10-25 11:48:00","苏州-车行-叶海洋","PK504B10100003144","nan","解锁","JS_解锁","nan","业务部门","亚昆联系开通试用","2021-10-25 11:48:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3437,"已完结","2021-10-25 12:44:00","北京-朝阳-梁先桂","PK504B00100004090","宋银超18513024519\\n","咨询","nan","nan","用户电话反馈","现在北京疫情，回不去，后期打算换车，回来后归还电池，要求锁定电池","2021-10-25 12:45:00","锁定电池","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3438,"已完结","2021-10-25 12:59:00","天津-南开-铁塔-朱浩晟","PK50001A100000576","张旭15122774466\\n","咨询","nan","nan","用户微信联系","小程序显示总开关：关闭//要求更新小程序，看不了电池充电状态","2021-10-25 12:59:00","询问用户是否有在使用，用户回复在充电中了。//反馈技术群，","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3439,"已完结","2021-10-25 14:40:00","北京-海淀-李明桦","MGMCLN750N215N254","张立勇13488898611\\n","用户抱怨","BY_续航不足","远程解决（抱怨类）","用户微信联系","反馈电量不耐用~原来用到现在都剩一半的电现在快没电了","2021-10-25 14:40:00","后台查看早上电量未充满，电量88%开始跑的，跑到下午两点，剩22%的电量，里程数是84.7公里。小工具：SOC差小为1.7%，一致性较好，SOH较好为96.9%。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","nan","nan","nan","nan"]
[3440,"已完结","2021-10-25 15:01:00","北京-昌平-孟红祥","MGMCLN750N215I068","邱帅强18649022373\\n","退租","TZ_用户需求变化","退租","代理商反馈","说是离开现在这个片区，后面离得远了不方便，之后要租得话再说","2021-10-25 15:02:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3441,"已完结","2021-10-25 15:17:00","北京-昌平-杨工","MGMLXN750N218B003","侯世霞15321981496\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-25 15:17:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3442,"已完结","2021-10-25 15:22:00","北京-大兴-楚海涛","MGMCLN750N215I034","nan","内部业务类","NB_电池调拨","nan","代理商反馈","楚海涛赵本磊小屯路站调拨至楚海涛吕胜大臧村站","2021-10-25 15:23:00","后台操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3443,"已完结","2021-10-25 15:33:00","北京-海淀-李明桦","PK504B10100004353","王宁18518673459","后台故障报警","nan","nan","后台报警","传感器温度小于-20，采样无效，处理建议：返厂维修","2021-10-25 15:33:00","联系用户去更换电池，更换后标记故障返厂//离站点很远，说是联系代理看怎么换，租电池的时候也是代理给送过来的//更换为更换为PK504B10100003048。4353标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","温度传感器异常","2021-10-25 22:26:00","正常","需返仓","nan"]
[3444,"已完结","2021-10-25 15:37:00","北京-海淀-李明桦","MGMCLN750N215N010","蔺红利13633520906\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-25 15:38:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3445,"已完结","2021-10-25 15:42:00","北京-骑享-直营","PK500A20100000756","张鑫15300314823\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家，要多呆一阵子","2021-10-25 15:43:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3446,"已完结","2021-10-25 15:42:00","北京-骑享-直营","PK50001A100000497","张鑫15300314823\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家，要多呆一阵子","2021-10-25 15:43:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3447,"已完结","2021-10-25 15:50:00","北京-房山-李猛","MGMCLN750N215N112","梁留磊13522338498\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池跑不远，里程不足","2021-10-25 15:50:00","更换为MGMLXN750N21AC015；24号满电跑到19%，里程89.8；小工具：电池SOC差为1.6%，一致性较好，SOH较好为97.5%。里程无问题。推测是用户车辆电耗值较高。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","产品质量","用户无法准确获知里程","2021-10-25 22:33:00","nan","nan","nan"]
[3448,"已完结","2021-10-25 16:08:00","北京-大兴-楚海涛","MGMCLN750N215I037","吕霄娜18910616009","返款', '退租', '咨询","TZ_用户需求变化', 'FK_返款","换电池【不同类】","用户微信联系","说是北京现在控制车速，想更换小点的电池//租赁两块6040","2021-10-25 16:09:00","告知可以更换6040的，租赁两块有优惠//归还电池，退押金，退剩余租期租金//部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3449,"已完结","2021-10-25 16:11:00","北京-大兴-楚海涛","PK504B00100004287","nan","咨询","NB_电池调拨","nan","代理商反馈","代理要求楚海涛楚海涛黄徐路站调拨至楚海涛老李修车清源路站","2021-10-25 16:11:00","后台操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3450,"已完结","2021-10-25 16:21:00","北京-房山-李猛","MGMLXN750N2189009","杜少雄15035485938\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","电池不抗用了，没之前跑的单量多了。近几天电充不满，想换一块。是小区家门口棚子里插排处充电的。不是充电桩，就是插排。","2021-10-25 16:22:00","更换为MGMCLN750N215N295；后台查看20号是充到100%，之后几天都是充到95%，没到100%。。小工具：电池SOC差小为1.1%，一致性较好，SOH较好为100%。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","SOC估算偏差","2021-10-25 22:34:00","nan","nan","nan"]
[3451,"已完结","2021-10-25 17:02:00","北京-昌平-王少树","PK504B10100004416","彭强18346378963\\n","退租","nan","退租","代理商反馈","电池越来越费电；代理态度差说话难听，有问题不给解决处理","2021-10-25 17:02:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3452,"已完结","2021-10-25 17:04:00","北京-朝阳-梁先桂","PK504B00100004097","马金磊15031026068\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要换72电池","2021-10-25 17:04:00","当前电池退租，租赁72电池。MGMLXN750N218C009","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3453,"已完结","2021-10-25 17:08:00","北京-昌平-冯朝旭","PK50001A100000098","李世博18135632579\\n","退租","TZ_充电条件限制","退租","代理商反馈","没有充电的地方了，外面的充电设备电池功率大，经常自动停。比较麻烦","2021-10-25 17:09:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3454,"已完结","2021-10-25 17:08:00","北京-昌平-冯朝旭","PK50001A100000422","李世博18135632579\\n","退租","TZ_充电条件限制","退租","代理商反馈","没有充电的地方了，外面的充电设备电池功率大，经常自动停。比较麻烦","2021-10-25 17:09:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3455,"已完结","2021-10-25 17:25:00","北京-海淀-李明桦","PK504B10100004457","栾杭齐13303301830\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","更换72电池","2021-10-25 17:25:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3456,"已完结","2021-10-25 17:51:00","北京-大兴-楚海涛","PK50001A100000688","nan","咨询","NB_电池调拨","nan","代理商反馈","要求调拨电池","2021-10-25 17:51:00","楚海涛黄徐路站调拨至吴小琼狼垡踏浪站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3457,"已完结","2021-10-25 17:51:00","北京-大兴-楚海涛","PK50001A100000636","nan","咨询","NB_电池调拨","nan","代理商反馈","要求调拨电池","2021-10-25 17:51:00","楚海涛黄徐路站调拨至吴小琼狼垡踏浪站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3458,"已完结","2021-10-25 18:13:00","北京-大兴-楚海涛","MGMCLN750N215I040","张强15210166569\\n","咨询","ZX_电池用没电了","换电池【同类】","代理商反馈","电池没电了，换一块有电的跑","2021-10-25 18:14:00","更换为MGMCLN750N215I037","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3459,"已完结","2021-10-25 18:16:00","苏州-王文钰","PK504B10100004497","杜正要15262384929\\n","返款","FK_返款","nan","代理商反馈","开城有礼永久续租240用户","2021-10-25 18:17:00","部分退款60","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3460,"已完结","2021-10-25 18:48:00","北京-房山-李猛","MGMCLN750N215N179","张杏超15201396953\\n","退租","BY_产品无法满足需求","退租","代理商反馈","要换大容量的","2021-10-25 18:48:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3461,"已完结","2021-10-25 19:10:00","平台仓库","MGMCLN750N215N232","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通测试","2021-10-25 19:10:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3462,"已完结","2021-10-25 19:10:00","平台仓库","MGMCLN750N215N187","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通测试","2021-10-25 19:11:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3463,"已完结","2021-10-25 20:20:00","北京-朝阳-梁先桂","MGMCLN750N215N120","王文龙18529549988\\n","返款","FK_返款","nan","代理商反馈","续租两组7255，延续之前的活动，598双包","2021-10-25 20:21:00","部分退款82","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3464,"已完结","2021-10-25 20:34:00","北京-朝阳-梁先桂","PK500A20100000783","张小龙13866257165","咨询","ZX_丢失电池","nan","代理商反馈","反馈光电池被偷了//咨询丢失保障金是否可以释放给新订单使用，之前没用完的租金是否可退","2021-10-25 20:34:00","拉群，新下程序租赁电池，根据定位找电池//反馈没找到电池，已报警拿到立案回执。//电池如果确认丢失，丢失保障金就用掉了；租赁电池需重新缴纳押金和丢失保障金，剩余租期对应的租金可退。剩余9天租期租金退给用户。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3465,"已完结","2021-10-25 21:16:00","北京-通州-张楠","PK504B00100004285","韩双18612824500","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","反馈无法充电，充电器插上后红灯几秒钟后就变绿了","2021-10-25 21:16:00","后台查看租期内，未锁定，无充电电流，总开关3.小工具：当前电池无故障//让用户重启电池，重新插拔连接充电，反馈依旧绿灯，无法充电//联系春艳快递5A充电器给用户，待充电正常后需把5A充电器寄回仓库","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211025】看着像欠压保护了，换5A的充一下看看', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {'text': '  【20211102】电池可正常使用","无问题关闭","电池策略保护","2021-11-02 20:39:00","nan","nan","nan"]
[3466,"已完结","2021-10-26 08:52:00","北京-大兴-楚海涛","MGMCLN750N215I040","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通","2021-10-26 08:52:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3467,"已完结","2021-10-26 08:46:00","北京-大兴-楚海涛","MGMLXN750N218G002","邓正翠15931763809\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","续租后不放电，仪表盘也不亮","2021-10-26 08:50:00","总开关1，电池租期已下发，已解锁，故障码238：SOC计算不准；联系杰哥更新软件。//重新插拔连接线，依旧不放电，仪表盘亮了灭灭了亮，一下有电一下又断电了。//10：19杰哥联系电池升级成功了，可以正常使用。用户到达站点，未更换，联系反馈可以正常使用。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","BMS升级过程中无法放电，已解决","流程管控","软件质量问题","2021-10-27 23:55:00","nan","nan","nan"]
[3468,"已完结","2021-10-26 09:48:00","北京-朝阳-梁先桂","MGMCLN750N215N161","安志坤13001468876\\n","咨询","nan","nan","用户微信联系","之前申请的租期暂停，和故障答应多送的3天，现在回北京租赁电池了，要求补上","2021-10-26 09:50:00","多续10天租期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3469,"已完结","2021-10-26 10:13:00","苏州-王文钰","PK50001A100000522","nan","用户抱怨', '解锁","BY_不能充电', 'JS_解锁","远程解决（抱怨类）","代理商反馈","王文钰联系开通一个月给用户试用//13：25代理反馈无法充电，是在家里插排充电的","2021-10-26 10:15:00","设置1个月租赁期//后台查看电池总开关3，无故障。让用户按照转接线先插充电器，充电器在插电源，最后转接线在插电池。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-10-27 23:55:00","nan","nan","nan"]
[3470,"已完结","2021-10-26 10:23:00","北京-骑享-直营","PK500A20100000756","nan","咨询","nan","nan","业务部门","咨询电池状态是否可以租用","2021-10-26 10:23:00","小工具：电池已发生老化，SOH为87.6%。后台SOH为98%，反馈学琦，电池出厂的时候SOH就不达标，可以正常租用。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3471,"已完结","2021-10-26 10:32:00","平台仓库","PK50001A100000704","nan","咨询","nan","nan","业务部门","咨询电池状态是否可以租用","2021-10-26 10:32:00","电池被标记故障，小工具：电池SOC差较小，为5.1%，一致性较好，里程影响较小，SOH较好为90.4%。电池无故障。解除故障，可以租用。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3472,"已完结","2021-10-26 11:05:00","北京-通州-张楠","PK504B00100004108","刘禹含18330328681\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话空号","2021-10-26 11:06:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3473,"已完结","2021-10-26 11:12:00","北京-房山-李猛","MGMLXN750N21AC010","杨凡17610530899","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","电池充满后不放电","2021-10-19 11:13:00","后台查看电池锁定，租期已下发，手动下发解锁指令，电池解锁，恢复放电。到期之前就操作续租了。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","续租指令没有下发下去，数据模块未收到租期更新指令","平台","电池离线无法收到租期信息","2021-10-27 23:57:00","nan","nan","nan"]
[3474,"已完结","2021-10-26 12:33:14","北京-海淀-李明桦","PK504B00100004018","高庆现17600930018\\n","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户电话反馈","昨晚充电桩充一晚上电 ，今天看电量0%，但是可以正常用，车子不会低电量报警。后续又连接重新充电桩充电，要求看下是不是在充电。","2021-10-26 11:33:00","后台查看电池在线，电量0%。昨晚充电电量是骤升到99%，早上又骤降到9%。连接充电后台看到有充电电流在正常充电。后用户反馈充到8%，停止充电了。//10.06反馈骑行断电，技术核实是电压采样断线了。用户一直未去更换。先让用户去换电池。//已更换电池，4018标记故障返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","一致性差","2021-10-28 00:04:00","正常","需返仓","nan"]
[3475,"已完结","2021-10-26 11:59:00","苏州-车行-叶海洋","PK504B10100003144","nan","解锁","JS_解锁","nan","业务部门","亚昆联系开通2天试用","2021-10-26 11:59:00","设置2天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3476,"已完结","2021-10-26 11:56:00","北京-昌平-孟红祥","MGMLXN750N218B014","杨凡18607095158\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈电池不放电","2021-10-26 12:12:00","小工具：当前电池无故障。后台查看总开关2-3，放电开关一直打开的。//12：25联系用户用户表示恢复放电。考虑是用户使用问题。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","12：20这个时候程序在升级，升级完成之后开启的放电","流程管控","流程管控","2021-10-28 00:07:00","nan","nan","nan"]
[3477,"已完结","2021-10-26 14:25:00","苏州-王文钰","PK504B10100004461","张艳宇15004202476\\n","返款","FK_返款","nan","用户电话反馈","苏州首月优惠","2021-10-26 14:25:00","正常发放","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3478,"已完结","2021-10-26 14:33:00","北京-大兴-楚海涛","PK504B00100004287","张明亮17310789313\\n","返款","FK_返款","nan","运维系统","北京6060促销活动","2021-10-26 14:34:00","正常发放","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3479,"已完结","2021-10-26 14:45:00","北京-昌平-王少树","MGMCLN750N215N233","曹全喜13801319918","退租","TZ_用户需求变化","退租","代理商反馈","1.价格有点贵2.天冷了电动车使用率低了","2021-10-26 14:46:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3480,"已完结","2021-10-25 22:41:18","北京骑享 河北村中通","PK50001A100000385","nan","后台故障报警","nan","nan","后台报警","后台预充失败报警","2021-10-26 14:51:00","群里告知重新插拔所有接插件  车-转接线-电池","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3481,"已完结","2021-10-26 14:59:00","北京-通州-张楠","UD02030118B4C0032","姚瑞杰13994781563\\n","退租","SH_接插件损坏","退租","代理商反馈","反馈租赁后不放电，才发现电池接插件有一头进去了，用钳子拽出来也不行，估计是里面的线断掉了","2021-10-26 15:00:00","归还电池，退押金，退租金。标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3482,"已处理未完结","2021-10-26 15:04:00","苏州-车行-曾凡为","PK504B00100004269","陈士强17386835069\\n","用户抱怨","BY_续航不足","换电池【同类】","业务部门","反馈电池跑不远","2021-10-26 15:05:00","更换为PK504B10100003175。小工具：电池SOC差较大为8.6%，一致性较差，影响里程，建议均衡。SOH较好为100%。用户租赁后电池没有排空过，都是用到60%左右的电量；","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","一致性差","2021-10-28 00:09:00","nan","nan","nan"]
[3483,"已完结","2021-10-26 15:17:00","北京-通州-张楠","PK50001A100000470","马瑞光15031913557\\n","返款","FK_返款","nan","代理商反馈","租赁两块6040","2021-10-26 15:19:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3484,"已完结","2021-10-25 21:59:41","北京-昌平-王少树","MGMLXN750N2189017","nan","后台故障报警","nan","nan","后台报警","总电压过低，单体电压过低","2021-10-26 15:21:00","电量67%","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","电池未上报故障","nan","nan","nan","nan","nan","nan"]
[3485,"已处理未完结","2021-10-25 16:54:14","平台仓库","PK50001A100000252","nan","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-10-26 15:22:00","需技术支持进一步诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3486,"已处理未完结","2021-10-25 16:02:10","北京-昌平-石海平","MGMLXN750N2189015","nan","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:23:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3487,"已完结","2021-10-25 15:21:05","北京-海淀-李明桦","PK504B00100004018","高庆现17600930018\\n","后台故障报警","nan","nan","后台报警","单体电压过高","2021-10-26 15:27:00","没有使用，也没有在充电，已联系用户重启电池///20211028,联系用户更换。更换电池PK504B10100004457","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211028】电池电压采样异常联系用户更换回收处理，打故障标', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': '', 'type': 'mention'}, {","产品质量","采样异常","2021-10-28 10:30:00","nan","nan","nan"]
[3488,"已处理未完结","2021-10-25 11:54:11","北京-房山-李猛","MGMLXN750N218G007","李浩18627330002\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:28:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3489,"已处理未完结","2021-10-25 10:55:10","北京-朝阳-梁先桂","MGMLXN750N2189019","王春书13011253968\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:30:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3490,"已完结","2021-10-26 15:40:00","北京-海淀-李明桦","PK504B10100003048","吴志军13501015690\\n","用户抱怨","TZ_暂未反馈原因","换电池【同类】","代理商反馈","用户电话已关机","2021-10-26 15:40:00","nan","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","nan","2021-11-02 20:43:00","nan","nan","nan"]
[3491,"已完结","2021-10-26 15:41:00","北京-朝阳-梁先桂","PK50001A100000457","付红葡16619757382\\n","返款","FK_返款","nan","代理商反馈","续租两组6040的","2021-10-26 15:41:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3492,"已处理未完结","2021-10-25 10:49:43","北京-房山-李猛","MGMLXN750N2189009","nan","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:47:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3493,"已处理未完结","2021-10-25 10:35:40","北京-通州-柴剑波","MGMLXN750N2189001","李志刚13453721126\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:49:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3494,"已处理未完结","2021-10-25 09:02:51","北京-顺义-梁雪耀","MGMLXN750N2189023","靳智豪18513177853\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:50:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3495,"已处理未完结","2021-10-25 07:01:57","北京-昌平-杨工","MGMLXN750N2189028","孙向辉17739141928\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:51:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3496,"已处理未完结","2021-10-25 06:48:12","北京-昌平-杨工","MGMLXN750N218B003","nan","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:53:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3497,"已处理未完结","2021-10-25 01:35:45","北京-昌平-石海平","MGMLXN750N2189016","李亚辉17600166893\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:53:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3498,"已处理未完结","2021-10-25 00:11:36","北京-顺义-武晋杰","MGMLXN750N2189032","高薪17812138890\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:53:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3499,"已处理未完结","2021-10-25 00:02:06","北京-通州-刘玉甫","MGMLXN750N218B018","王启江15001065356\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:54:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3500,"已处理未完结","2021-10-25 00:00:45","北京-大兴-楚海涛","MGMLXN750N218G002","邓正翠15931763809\\n","后台故障报警","nan","nan","后台报警","SOC估算异常","2021-10-26 15:54:00","需陈杰更新软件","席志强","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3501,"已处理未完结","2021-10-25 00:00:05","北京-昌平-杨工","PK50001A100000400","赵晓鹏13521912491\\n","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-10-26 15:56:00","需技术支持进一步诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3502,"已处理未完结","2021-10-25 00:00:04","北京-昌平-冯朝旭","PK50001A100000551","裴光辉17600927860\\n","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-10-26 15:56:00","需技术支持进一步诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3503,"已处理未完结","2021-10-25 00:00:03","北京骑享 圆通工体","PK50001A100000648","nan","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-10-26 15:56:00","需技术支持进一步诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3504,"已完结","2021-10-26 15:59:00","北京-海淀-李明桦","PK504B10100004457","吴志军13501015690\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话已关机","2021-10-26 15:59:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3505,"已完结","2021-10-26 16:16:00","北京-通州-张楠","PK50001A100000619","郝伟兵13520425497\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-26 16:16:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3506,"已完结","2021-10-26 16:41:00","北京-昌平-王少树","MGMCLN750N215I119","王刚强17611009220\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","离线看不了电量","2021-10-26 16:41:00","告知晚上把电池拿出来充电接收下信号~在线了就能看到了","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","信号差","2021-10-27 22:57:00","nan","nan","nan"]
[3507,"已完结","2021-10-26 16:46:00","北京-通州-张楠","PK504B00100004108","田辉15847022352\\n","返款","FK_返款","nan","代理商反馈","北京6060促销活动","2021-10-26 16:46:00","发放奖励","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3508,"已完结","2021-10-26 17:28:00","北京-朝阳-梁先桂","PK504B10100004303","郭仙明13753542572\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-10-26 17:29:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3509,"已完结","2021-10-26 17:51:00","北京-车行-任建博","MGMLXN750N218G006","nan","咨询","NB_电池调拨","nan","代理商反馈","要求调拨电池，要租用","2021-10-26 17:51:00","北京-车行-任建博辛屯村站调拨至李兵兵","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3510,"已完结","2021-10-26 19:56:00","苏州-车行-叶海洋","PK504B10100003153","赵贝18549847704\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","转行不干外卖了","2021-10-26 19:56:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3511,"已完结","2021-10-26 21:07:00","北京-朝阳-梁先桂","MGMCLN750N215I003","史振法18010933898\\n","退租","BY_产品无法满足需求","退租","代理商反馈","要换大容量电池","2021-10-26 21:08:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3512,"已完结","2021-10-27 08:44:00","北京-大兴-楚海涛","MGMCLN750N215I040","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-27 08:45:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3513,"已完结","2021-10-27 08:52:00","北京-骑享-直营","PK50001A100000392","15201548155 杨宏宇","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","用户6040双包续租返利","2021-10-27 08:53:00","部分退款81，返利","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3514,"已完结","2021-10-27 09:04:00","北京-昌平-杨工","MGMLXN750N218B003","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-27 09:05:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3515,"已完结","2021-10-27 09:20:00","北京-通州-刘玉甫","MGMCLN750N215N218","15944359187 金海霞","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户充电器丢失，用户不干了。","2021-10-27 09:20:00","归还电池，退押金，用户丢失充电器，扣押金220，退280元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3516,"已处理未完结","2021-10-27 09:41:00","nan","MGMLXN750N21AN011","nan","后台故障报警","HT_单体电压过低","远程解决（非抱怨类）","后台报警","总电压过低，单体电压过低","2021-10-27 09:42:00","睿锂后台查不到电池归属信息","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","电池在格林美，需要进一步核实情况","nan","nan","nan","nan","nan","nan"]
[3517,"已完结","2021-10-27 09:46:00","苏州-李英海","PK500A20100000922","梁军(租) 18267321037","退租","TZ_充电条件限制","退租","用户微信联系","续航能力很好，就是站点太少","2021-10-27 09:47:00","归还电池退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3518,"已处理未完结","2021-10-27 09:51:00","nan","PK504B10100003220","nan","后台故障报警","HT_单体电压过低","远程解决（非抱怨类）","后台报警","单体电压过低","2021-10-27 09:52:00","睿锂后台查不到电池归属信息","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3519,"已处理未完结","2021-10-27 10:59:00","nan","PK50001A100000497","nan","安全平台报警","AQ_接插件温度离群","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:00:00","睿锂后台查不到电池归属信息，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211105】接插件温度离群","产品质量","接插件温度异常","nan","正常","需返仓","nan"]
[3520,"已完结","2021-10-27 11:01:00","nan","PK504B10100003190","nan","安全平台报警","AQ_电压采样无效","nan","运维系统","18]号电压小于2.00V,采样无效","2021-10-27 11:02:00","睿锂后台查不到电池归属信息，无法标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","电压采样无效","nan","正常","已返厂","nan"]
[3521,"已完结","2021-10-27 11:29:00","nan","PK504B00100004199","nan","安全平台报警","AQ_电压采样无效","nan","运维系统","2]号电压大于4.00V,采样无效","2021-10-27 11:29:00","睿锂后台查不到电池归属信息，无法标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","电压采样无效","nan","正常","已返厂","nan"]
[3522,"已处理未完结","2021-10-27 11:31:00","nan","PK500A20100000832","nan","安全平台报警","AQ_电芯温度离群","nan","运维系统","1]号电池异常温度离群","2021-10-27 11:31:00","用户任凤林(租)13146001333在租，需要技术介入诊断\\n","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211105】10/18电芯温度跟着接插件温度走","产品质量","未知原因","nan","nan","无需硬件维修","nan"]
[3523,"已处理未完结","2021-10-27 11:33:00","北京-朝阳-尹群召","PK504B00100004152","nan","安全平台报警","AQ_接插件温度离群","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:33:00","用户赵晓军(租)15910704456在租，需要技术立刻介入诊断\\n","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211105】接插件温度离群，需提前介入维修","产品质量","接插件温度异常","nan","nan","nan","nan"]
[3524,"已处理未完结","2021-10-27 11:35:00","北京-通州-张楠","PK504B00100004285","nan","安全平台报警","AQ_接插件温度离群","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:35:00","用户韩双(租) 18612824500在租，需要技术立刻介入诊断\\n","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3525,"已处理未完结","2021-10-27 11:36:00","平台仓库","PK504B10100003024","nan","安全平台报警","nan","nan","运维系统","11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-27 11:37:00","已标记故障，在平台，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3526,"已处理未完结","2021-10-27 11:40:00","北京-通州-张楠","       PK504B10100004341      \\n', 'type': 'text'}, {","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:40:00","用户孙秀(租) 18201426346在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3527,"已处理未完结","2021-10-27 11:42:00","平台仓库","PK504B10100004441","nan","安全平台报警","nan","nan","运维系统","11, 13,  14, 17, 18, 19]号电压小于2.00V,采样无效","2021-10-27 11:42:00","已标记故障，在平台，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3528,"已处理未完结","2021-10-27 11:44:00","北京-朝阳-梁先桂","PK50001A100000209","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 11:44:00","用户杨阜茂(租) 15693379031在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3529,"已处理未完结","2021-10-27 11:46:00","北京-昌平-杨工","PK504B10100004471","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 11:46:00","用户田冰(租) 13693220212在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3530,"已处理未完结","2021-10-27 11:48:00","北京-昌平-冯朝旭","PK50001A100000159","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:48:00","用户裴庆朋(租) 17301292040在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3531,"已处理未完结","2021-10-27 11:50:00","nan","PK504B10100004465","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:50:00","在一帮一，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3532,"已处理未完结","2021-10-27 11:51:00","北京-丰台-陈建培","PK504B10100004475","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:52:00","用户张奎亮(租) 18211155985在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3533,"已处理未完结","2021-10-27 11:51:00","北京-海淀-李明桦","PK504B10100004443","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 11:52:00","用户杨立辉(租) 13716038713在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3534,"已处理未完结","2021-10-27 11:55:00","nan","PK504B10100003026","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 11:56:00","在一帮一，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3535,"已处理未完结","2021-10-27 11:59:00","哈尔滨-云马专用","PK50201A000002109","nan","安全平台报警","nan","nan","运维系统","8, 9, 10,  11, 12, 13, 14]号电压小于2.00V,采样无效","2021-10-27 11:59:00","在哈尔滨，打故障标识，需要返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3536,"已处理未完结","2021-10-27 12:02:00","北京-昌平-王刚","PK50001A100000396","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 12:02:00","用户颜凡臣(租) 15184545538，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3537,"已处理未完结","2021-10-27 12:02:00","北京-昌平-王刚","PK50001A100000413","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 12:02:00","用户颜凡臣(租) 15184545538，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3538,"已处理未完结","2021-10-27 12:04:00","北京骑享 河北村中通","PK50001A100000131","nan","安全平台报警","nan","nan","运维系统","2]号传感器温度异常离群","2021-10-27 12:05:00","在河北中通，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3539,"已完结","2021-10-27 12:07:00","北京-朝阳-尹群召","PK500A20100000814","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-27 12:07:00","开租期一天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3540,"已处理未完结","2021-10-27 12:42:00","北京骑享 河北村中通","PK50001A100000385","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 12:42:00","在河北中通，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3541,"已处理未完结","2021-10-27 12:47:00","北京-朝阳-梁先桂","PK50001A100000438","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 12:47:00","用户钱增彦(租) 15842567856在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3542,"已处理未完结","2021-10-27 12:48:00","nan","PK504B00100004142","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 12:48:00","在一帮一，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3543,"已处理未完结","2021-10-27 12:51:00","北京-朝阳-尹群召","PK500A20100000903","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 12:52:00","在站点，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3544,"已处理未完结","2021-10-27 12:58:00","平台仓库","PK504B10100004412","nan","安全平台报警","nan","nan","运维系统","3]号传感器温度异常离群","2021-10-27 12:58:00","在平台，已经标记故障，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3545,"已处理未完结","2021-10-27 13:20:00","北京-昌平-司永生","PK504B10100003069","nan","安全平台报警","nan","nan","运维系统","1]号传感器温度异常离群","2021-10-27 13:20:00","用户董瑞东(租) 16601298433在租，  需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3546,"已完结","2021-10-27 13:25:00","平台仓库","PK504B00100004060","nan","安全平台报警","nan","nan","运维系统","1, 3]号温度大于65℃,采样无效，[2, 4]号电池异常温度离群","2021-10-27 13:25:00","已标记故障，在平台，需要返厂//已返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-10-28 00:00:00"]
[3547,"已处理未完结","2021-10-27 13:28:00","哈尔滨-云马专用","PK50201A000002150","nan","安全平台报警","nan","nan","运维系统","2]号电压小于2.00V,采样无效，[4]号温度小于-20℃,采样无效，[4]号传感器温度小于-20℃,采样无效","2021-10-27 13:29:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3548,"已处理未完结","2021-10-20 13:32:00","平台仓库","PK50001A100000021","nan","安全平台报警","nan","nan","运维系统","4]号温度小于-20℃,采样无效，[4]号传感器温度小于-20℃,采样无效","2021-10-27 13:32:00","标记故障，返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返仓","nan"]
[3549,"已完结","2021-10-27 13:35:00","北京-昌平-王刚","PK50001A100000635","nan","安全平台报警","nan","nan","运维系统","]号传感器温度异常离群","2021-10-27 13:35:00","用户赵成宇(租) 13911361205在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211028】10/19接插件温度高，后恢复正常，判断接插件未完全连接导致","产品质量","接插件温度异常","2021-10-28 00:14:00","nan","nan","nan"]
[3550,"已处理未完结","2021-10-27 13:37:00","北京-海淀-李明桦","PK50001A100000411","nan","安全平台报警","nan","nan","运维系统","4]号电池异常温度离群","2021-10-27 13:37:00","用户潘晨晨(租) 13671324134在租，需要技术介入诊断 ///联系用户更换。更换电池PK500A20100000738，0411打故障，紧急返回","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211028】电池夜间温度异常升高，需联系用户，电池紧急返回平台，返回平台后需立即联系科易处理电池，该电池存在热失控风险', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '杨春艳', 'text': '@杨春艳', 'token': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'type': 'mention'}, {","产品质量","电池异常加热","2021-10-28 00:12:00","紧急","Non","nan"]
[3551,"已完结","2021-10-27 14:22:00","北京-大兴-楚海涛","MGMCLN750N215I012","李新国(租) 13671397581","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了。","2021-10-27 14:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3552,"已处理未完结","2021-10-27 14:38:00","平台仓库","MGMCLN750N215N155","nan","后台故障报警","SH_电池损坏","远程解决（非抱怨类）","运维系统","技术反馈内阻异常，自放电异常，电池一致性差，需要返厂","2021-10-27 14:39:00","目前在平台，打故障标识，返厂","顾佳","nan","nan","nan","产品质量","电池内阻异常', '电池自放电","2021-10-27 23:04:00","nan","已返仓","nan"]
[3553,"已完结","2021-10-27 15:04:00","北京-昌平-石海平","MGMLXN750N218G001","赵龙龙(租) 13730006420","咨询","BY_电池租赁问题","远程解决（非抱怨类）","用户电话反馈","之前回老家来之后续租，租期暂停10天的，原本17号到期，加租期之后27号到期，现在续租，本月还需要加10天租金才能满31天","2021-10-27 15:04:00","加10天租期，下月11月27号退租重新租电。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3554,"已完结","2021-10-27 15:06:00","北京-海淀-李明桦","MGMCLN750N215I014","张彬，17701036581","退租","TZ_充电条件限制","退租","代理商反馈","住的地方充电很不方便，暂时不租了","2021-10-27 15:07:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3555,"已完结","2021-10-27 15:38:00","北京-房山-李猛","MGMCLN750N215N284","18713277770 刘红昭","咨询","BY_电池租赁问题","远程解决（非抱怨类）","用户电话反馈","小程序显示押金未缴纳。","2021-10-27 15:40:00","后台查看有押金的，告知客户","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3556,"已完结","2021-10-27 16:30:00","北京-朝阳-梁先桂","PK504B00100004261","张永 13662083889","退租","TZ_用户需求变化","退租","代理商反馈","退租换7255","2021-10-27 16:31:00","归还电池退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3557,"已处理未完结","2021-10-27 16:34:00","北京-通州-刘玉甫","MGMCLN750N215I094","陈龙飞(租)15110180339","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","用户电池经常离线，看不到电量变化","2021-10-27 16:39:00","后台查询，电池在租期内，10月12号用户抱怨电池离线，技术反馈SN错误，今天电池又离线了9小时，电池是可以放电的充电的。反馈用户可能是信号不好，今天晚上充电明天还是这个情况的话先帮用户换一个电池。再联系技术查看问题。用户更换MGMCLN750N215N013，5N013平台调拨刘玉甫","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","SIM卡异常停用","2021-10-27 22:57:00","nan","nan","nan"]
[3558,"已完结","2021-10-27 16:45:00","北京-车行-任新河","PK504B10100004346","高红星(租) 18911754521","用户抱怨","BY_电池离线问题', 'BY_续航不足","远程解决（抱怨类）","用户电话反馈","1，用户小程序显示离线1小时，2，觉得续航不行，只能跑50公里的样子。","2021-10-27 16:57:00","1，目前用户在充电，电池离线1小时可能是信号问题，稍后信号好会恢复。2，查看27号续航，用户没有充电60%-27%，跑了38公里，续航还是可以的。后台查询电池一致性佳。使用时开关按钮打开，电池在线。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211027】用户使用电池SOC从65%跑到30%,50公里应该是说多了吧，50公里的时间段？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': '他自己说平时充满电只能跑50公里","产品质量","异常离线","2021-10-27 22:55:00","nan","nan","nan"]
[3559,"已处理未完结","2021-10-27 19:22:00","北京-海淀-李明桦","UD02030118B4C0026","刘波(租)17611710200","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","用户电池离线2天，不能看电量，非常不方便。","2021-10-27 19:27:00","后台查询电池离线2天，明天去更换电池，联系技术查看需要返厂吗，用户更换电池MGMLXN750N21AC029。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","SIM卡异常停用","2021-10-27 22:22:00","nan","nan","nan"]
[3560,"已完结","2021-10-27 20:11:00","北京-朝阳-梁先桂","PK50001A100000640","17346504339涂明聪","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户用了一年了，感觉续航不行了，想换一个","2021-10-27 20:13:00","更换电池PK500A20100000845，后台查询电池一致性差，SOC值14.1%,严重影响里程，建议均衡。只有里程问题，没有反馈其他问题，不需要返厂。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","一致性差","2021-10-27 22:21:00","nan","nan","nan"]
[3561,"已完结","2021-10-27 20:16:00","北京-朝阳-梁先桂","PK500A20100000845","17346504339涂明聪","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040双包返利","2021-10-27 20:17:00","部分退款81，返利","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3562,"已完结","2021-10-28 09:18:00","北京-大兴-楚海涛","MGMCLN750N215I040","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-28 09:18:00","解锁，开租期三天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3563,"已完结","2021-10-28 09:22:00","袁小磊 交通北路站","PK504B10100003109","17729055102 杨成功","退租","TZ_充电条件限制","退租","业务部门","电池比较重，提上提下不方便充电","2021-10-28 09:24:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3564,"已处理未完结","2021-10-28 09:27:00","北京-昌平-石海平","MGMLXN750N218G001","赵龙龙(租)13730006420","后台故障报警","HT_单体电压过高","nan","后台报警","单体电压过高，总电压过低","2021-10-28 09:31:00","单体电压过高，需技术进一步核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3565,"已处理未完结","2021-10-28 09:44:00","平台仓库","PK50001A100000252","nan","后台故障报警","HT_加热继电器粘连","nan","后台报警","HT_加热继电器粘连","2021-10-28 09:45:00","需技术进一步核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3566,"已完结","2021-10-28 09:56:00","平台仓库","MGMCLN750N215N187","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-28 09:55:00","平台投放李明桦向东小学站点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3567,"已完结","2021-10-28 09:57:00","平台仓库","MGMCLN750N215N232","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-28 09:57:00","平台投放李明桦向东小学站点","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3568,"已完结","2021-10-28 09:58:00","北京-昌平-孟红祥","MGMCLN750N215I092","15832019567 王晓露","退租","TZ_用户需求变化","退租","代理商反馈","动力很足，但是续航对于他来说不够，换了更大的电池，品牌未知","2021-10-28 09:59:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3569,"已处理未完结","2021-10-28 10:16:00","nan","PK504B00100004120","nan","后台故障报警","nan","nan","后台报警","1，充电电流故障 2，预充失败","2021-10-28 10:16:00","后台查询不到这个电池，需技术进一步核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3570,"已完结","2021-10-28 10:22:00","北京-大兴-楚海涛","MGMCLN750N215N009","18160855406 马富刚","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了","2021-10-28 10:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3571,"已处理未完结","2021-10-28 10:24:00","nan","PK504B10100003220","nan","后台故障报警","HT_单体电压过低","nan","后台报警","HT_单体电压过低","2021-10-28 10:24:00","后台查询不到这个电池，需技术进一步核实","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3572,"已完结","2021-10-28 10:53:00","北京-通州-张楠","PK50001A100000556","17610615129 张豪","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了","2021-10-28 10:55:00","归还电池，退押金,押金微信退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3573,"已处理未完结","2021-10-28 11:00:00","北京-昌平-杨工","PK50001A100000206","章西(租) 15101021727","安全平台报警","nan","nan","后台报警","13, 15, 16]号电压小于2.00V,采样无效","2021-10-28 11:00:00","用户章西(租) 15101021727在租，需要返厂维修，联系技术查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3574,"已完结","2021-10-28 11:14:00","平台仓库","PK50001A100000100","nan","安全平台报警","nan","nan","后台报警","16]号电压小于2.00V,采样无效","2021-10-28 11:15:00","在平台，已经标记故障，已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3575,"已处理未完结","2021-10-28 11:16:00","nan","PK504B00100004167","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 11:16:00","在一帮一，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3576,"已处理未完结","2021-10-28 11:18:00","北京-通州-李兵兵","PK504B10100004329","陈连辉(租) 13263304432","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 00:00:00","用户陈连辉(租) 13263304432在租，需要技术立即介入诊断","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3577,"已完结","2021-10-28 11:20:00","苏州-车行-李志申","PK504B10100004494","15083375930 全柯进","退租","TZ_用户不再从事该行业","退租","业务部门","用户回老家了。","2021-10-28 11:21:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3578,"已处理未完结","2021-10-28 11:24:00","平台仓库","PK50001A100000276","nan","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-28 11:25:00","电池在平台，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3579,"已处理未完结","2021-10-28 11:27:00","nan","PK504B00100004065","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 11:27:00","在一帮一，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3580,"已处理未完结","2021-10-28 11:29:00","北京-昌平-王桂燕","PK504B10100004407","王世杰(租) 18754831999","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 11:27:00","用户 王世杰18754831999在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3581,"已处理未完结","2021-10-28 11:32:00","北京-朝阳-梁先桂","PK50001A100000141","独小义(租) 18210673340","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-28 11:32:00","用户独小义(租) 18210673340在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3582,"已完结","2021-10-28 11:34:00","平台仓库","PK50001A100000652","nan","安全平台报警","nan","nan","后台报警","6, 7, 13]号电压小于2.00V,采样无效","2021-10-28 11:35:00","在平台，已经返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3583,"已完结","2021-10-28 12:14:00","北京-房山-李猛","MGMCLN750N215N252","13718396537 周红军","咨询","BY_电池租赁问题","nan","用户电话反馈","用户出事故车电被扣，电池已经到期，要一个月之后才能拿到，申请换一个电池","2021-10-28 12:16:00","联系用户先重新租一块电池，事故处理完之后归还原电池，押金不扣，目前电量79%，后续需要关注。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3584,"已处理未完结","2021-10-28 12:35:00","北京-通州-柴剑波","MGMLXN750N2189001","13453721126 李志刚","用户抱怨","BY_不能放电","nan","代理商反馈","电池不能放电，无电压，重新插拔过电池，还是不行","2021-10-28 12:36:00","更换电池MGMCLN750N215N181，MGMLXN750N2189001后台查询电池无故障，电池电压无效，联系陈杰查看，5N181由单王7255锂电改为单王7255H锂电。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","用户不能放电的时候，BMS正在进行升级，现已经升级完成，可以进行正常使用了","流程管控","缺少设备管理系统和流程","2021-11-02 20:27:00","nan","nan","nan"]
[3585,"已完结","2021-10-28 13:05:00","北京-朝阳-梁先桂","PK504B00100004286","13810847288 高浩东","退租","TZ_用户不再从事该行业","退租","代理商反馈","天太冷了，不想跑了。","2021-10-28 13:06:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3586,"已完结","2021-10-28 13:38:00","北京-朝阳-梁先桂","PK504B00100004046","18600532468 柳承强","退租","TZ_更换交通工具","退租","代理商反馈","换车了，用了易换电电池。","2021-10-28 13:38:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3587,"已处理未完结","2021-10-28 13:51:00","北京-海淀-李明桦","PK504B00100004162","孟豪(租) 15833209661","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 13:52:00","用户孟豪(租) 15833209661在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3588,"已处理未完结","2021-10-28 14:05:00","平台仓库","PK50201A000002110","nan","安全平台报警","nan","nan","后台报警","10]号电压小于2.00V,采样无效","2021-10-28 14:05:00","已经标记故障，在平台，还未返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3589,"已处理未完结","2021-10-28 14:07:00","北京-易即租赁","PK504B10100004474","13520212710温宇(租)","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-10-28 14:08:00","用户13520212710温宇(租)在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3590,"已处理未完结","2021-10-28 14:13:00","北京-易即租赁","PK504B10100004460","李金龙(租)13610696036","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-10-28 14:15:00","用户李金龙(租)13610696036在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3591,"已处理未完结","2021-10-28 14:19:00","北京-易即租赁","PK504B10100004390","徐林涛(租)13305389520","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-10-28 14:20:00","用户徐林涛(租)13305389520在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3592,"已完结","2021-10-28 14:24:00","北京-朝阳-梁先桂","PK50001A100000294","杜海斌     18911789452","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了。","2021-10-28 14:24:00","归还电池，退押金，押金微信退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3593,"已完结","2021-10-28 14:28:00","平台仓库","PK50001A100000035","nan","安全平台报警","nan","nan","后台报警","3]号电池异常温度离群","2021-10-28 14:28:00","电池已经返修","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3594,"已完结","2021-10-28 14:33:00","北京-昌平-王桂燕","PK504B10100004360","17310952273 王绍强","退租","TZ_更换交通工具","退租","代理商反馈","用户换了车，装不了这个了","2021-10-28 14:34:00","归还电池，退押金，押金微信退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3595,"已处理未完结","2021-10-28 14:42:00","北京-通州-张楠","PK50001A100000163","郝伟兵(租)13520425497","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效","2021-10-28 14:44:00","联系用户核实电池情况，并返厂维修，电话一直未接，联系代理，已经跟用户联系好更换。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3596,"已处理未完结","2021-10-28 14:49:00","北京-通州-李兵兵","PK504B10100003064","王壮(租)15530333148","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-28 14:50:00","用户王壮(租)15530333148在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3597,"已处理未完结","2021-10-28 15:10:00","北京-房山-李猛","MGMCLN750N215N035","13366112879刘国超","退租","TZ_暂未反馈原因","退租","代理商反馈","微信未回复","2021-10-28 15:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3598,"已完结","2021-10-28 16:43:00","北京-朝阳-尹群召","PK500A20100000814","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理需要使用","2021-10-28 16:43:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3599,"已完结","2021-10-28 17:21:00","北京-昌平-王桂燕","PK500A20100000929","17310215663 王肖红","退租","BY_不能放电","退租","代理商反馈","用户反馈电池没开多久就断电了，不能放电,大概时间，中午11：45左右，用户觉得不好用，要退租","2021-10-28 17:21:00","后台小程序查看电池无故障，后续电池也显示正常放电的，归还电池，退押金，用户今日租电，推租金240元。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3600,"已完结","2021-10-28 17:34:00","北京-昌平-王少树","MGMCLN750N215H001","15830382017 王宏海","退租","TZ_用户不再从事该行业","退租","用户电话反馈","用户要回老家了，今天归还充电器","2021-10-28 17:53:00","跟代理确认充电器是否归还， 代理未回答《20211029，代理确认马，充电器已经归还，退押金》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3601,"已完结","2021-10-28 18:06:00","北京-通州-刘玉甫","MGMLXN750N218B010","15318170568 王绍国","用户抱怨","BY_不能放电","换电池【不同类】","代理商反馈","电池充满电，不能放电。重新插拔过，还是不行","2021-10-28 18:20:00","更换MGMCLN750N215N297，MGMCLN750N215N297平台调拨刘玉甫，8B010正在软件更新，更新之后可以正常使用。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","平台","缺少设备管理系统和流程","2021-11-02 20:42:00","nan","nan","nan"]
[3602,"已完结","2021-10-28 18:22:00","北京-海淀-李明桦","MGMCLN750N215N002","赵理伟(租) 16650519298","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了。","2021-10-28 18:23:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3603,"已完结","2021-10-28 18:38:00","北京-海淀-李明桦","PK500A20100000796","17600721370 孙晓宇","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040双包续租返利","2021-10-28 18:40:00","部分退款81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3604,"已完结","2021-10-28 21:24:00","北京-大兴-楚海涛","MGMLXN750N218G003","南帅(租)15135939970","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","电池续租之后不能放电，重新插拔过电池还是不行，电池指示灯全亮的，","2021-10-28 21:27:00","电池未锁定，在租期内，有电，应该是软件更新，陈杰查看已经更新完，联系用户再试试，用户反馈还是不能放电。重新下租期之后也不行，联系更换电池', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '公瑾（陈杰）', 'text': '@公瑾（陈杰）', 'token': 'ou_13ef751b246462c07897ec4545169d1b', 'type': 'mention'}, {'text': ' 更换电池MGMCLN750N215I012《MGMCLN750N215I012楚海涛楚书豪调拨楚海涛李彦云，单王722锂电改单王7255H锂电。》，MGMLXN750N218G003打故障标识","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","此包需要打故障拿回库房分析，无法放电原因未知","产品质量","未知原因","2021-11-02 20:42:00","正常","需返仓","nan"]
[3605,"已完结","2021-10-28 21:33:00","北京-通州-张楠","MGMCLN750N215N007","18910211702 刘海超","退租","TZ_自购电池","退租","代理商反馈","用户自己购买电池，品牌未知","2021-10-28 21:34:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3606,"已完结","2021-10-28 22:13:00","北京-通州-张楠","MGMCLN750N215N087","郭世奇(租) 13343390338","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","电池离线2小时，看不到电量变化，询问电量。","2021-10-28 22:14:00","电池可以放电，应该是跟之前的电池情况一样，SIM卡异常停用。联系用户最近可以解决，如果实在觉得不方便，电池一直不上线可以先换一个使用。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","SIM卡异常停用","2021-11-02 20:29:00","nan","nan","nan"]
[3607,"已处理未完结","2021-10-29 08:25:00","北京-易即租赁","PK504B10100004478","nan","代理商抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","电池不能充电，换了三个充电器了，两个接口儿都试过，一个直充接口，还有一个带转接线的接口儿都试过，现象是一样的，刚插上充电器，红灯会亮，大概亮个三四秒钟，然后马上会变成绿色。","2021-10-29 08:40:00","小程序查看电池无故障，后台查看电池未锁定，在租期内，后台查看电池开关为2，电池没有总电压，联系技术查看，电池打故障，联系春艳取回","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","未知原因","2021-11-02 20:41:00","正常","需返仓","nan"]
[3608,"已完结","2021-10-29 08:47:00","北京-朝阳-梁先桂","PK50001A100000240","18730941779 付士坤","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","用户6040双包续租返利","2021-10-29 08:48:00","部分退款81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3609,"已完结","2021-10-29 09:04:00","平台仓库","PK504B10100003008","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-29 09:05:00","电量10%，联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3610,"已完结","2021-10-29 09:13:00","北京-大兴-楚海涛","MGMCLN750N215I021","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需要","2021-10-29 09:14:00","MGMCLN750N215I021楚海涛赵本磊调拨楚海涛孙晓雄","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3611,"已完结","2021-10-29 09:20:00","北京-朝阳-梁先桂","PK500A20100000821","17389249754 王普侠","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","用户6040双包续租返利","2021-10-29 09:21:00","部分退款81元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3612,"已处理未完结","2021-10-29 09:39:00","北京-朝阳-梁先桂","PK50001A100000141","独小义18210673340","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信","2021-10-29 09:39:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3613,"已完结","2021-10-29 09:41:00","苏州-车行-万虎","PK500A20100000924","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理给用户试用","2021-10-29 09:42:00","零售改2天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3614,"已完结","2021-10-29 10:32:00","北京-顺义-梁雪耀","MGMLXN750N2189020","15129945733张瑞龙","退租","TZ_更换交通工具","退租","代理商反馈","更换摩托车了。","2021-10-29 10:34:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3615,"已处理未完结","2021-10-29 10:50:00","北京-朝阳-梁先桂","PK504B10100004316","范志成(租)17610366225","咨询","ZX_丢失电池","远程解决（非抱怨类）","代理商反馈","用户电池丢失","2021-10-29 11:00:00","联系用户拉群，新小程序一分钱租电，导航到电池。//电池未找到，以提供立案回执","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3616,"已完结","2021-10-29 11:03:00","北京-海淀-李明桦","MGMCLN750N215I026","李娇龙17636411206","退租","TZ_更换交通工具","退租","代理商反馈","换车了，现在电池用不了","2021-10-29 11:04:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3617,"已完结","2021-10-29 11:00:00","北京-海淀-李明桦","MGMLXN750N21AC025","周尚旭(租)13007660531","用户抱怨","BY_电池离线问题","换电池【同类】","代理商反馈","电池离线3天，看不了电量","2021-10-29 11:04:00","更换电池MGMLXN750N21AC026，告知代理用户，电池离线问题，软件更新之后就会正常。 【20211102】已恢复正常","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","SIM卡的问题！！！运营商还没搞定","产品质量","SIM卡异常停用","2021-11-02 20:30:00","nan","nan","nan"]
[3618,"已完结","2021-10-29 11:07:00","北京-车行-任新河","MGMCLN750N215N271","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-29 11:08:00","MGMCLN750N215N271任新河调任建博","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3619,"已完结","2021-10-29 11:36:00","北京-通州-张楠","PK50001A100000162","解天航(租) 13931006480","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","用户要退租，要骑过来，开几天租期","2021-10-29 11:38:00","设租期50天，归还电池，退押金356元，扣18天逾期租期，144元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3620,"已完结","2021-10-29 12:20:00","北京-通州-张楠","PK50001A100000556","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-10-29 12:20:00","开租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3621,"已处理未完结","2021-10-29 12:32:00","平台仓库","PK504B00100004138","nan","安全平台报警","nan","nan","后台报警","1, 2]号电压小于2.00V,采样无效","2021-10-29 12:33:00","在平台，已经标记故障，待返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3622,"已处理未完结","2021-10-29 12:36:00","北京-通州-张楠","PK504B00100004157","孔令月(租)15726654245","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-29 12:37:00","用户孔令月(租)15726654245在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3623,"已处理未完结","2021-10-29 12:39:00","北京-朝阳-梁先桂","PK504B10100004313","黄伟(租)17504860038","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-29 12:40:00","用户黄伟(租)17504860038在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3624,"已完结","2021-10-29 12:41:00","平台仓库","PK504B00100004070","nan","安全平台报警","nan","nan","后台报警","3]号温度大于65℃,采样无效","2021-10-29 12:41:00","在平台，已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3625,"已处理未完结","2021-10-29 12:42:00","哈尔滨-云马专用","PK50201A000002184","nan","安全平台报警","nan","nan","后台报警","10]号电压小于2.00V,采样无效","2021-10-29 12:42:00","打故障标识，需要返厂维修","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3626,"已处理未完结","2021-10-29 12:44:00","北京-海淀-姜成久","PK504B10100003037","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-29 12:45:00","在代理处，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3627,"已处理未完结","2021-10-29 12:48:00","北京-朝阳-梁先桂","PK50001A100000565","陈丙华(租)15124662806","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群，[5]号传感器温度异常离群","2021-10-29 12:49:00","用户陈丙华(租)15124662806在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3628,"已处理未完结","2021-10-29 12:54:00","nan","PK50001A100000270","一帮一","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-29 12:55:00","在一帮一，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3629,"已处理未完结","2021-10-29 12:56:00","北京-昌平-石海平","PK500A20100000920","刘景社(租)13520173613","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-29 12:57:00","用户刘景社(租)13520173613在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3630,"已完结","2021-10-29 12:57:00","平台仓库","PK504B00100004110","nan","安全平台报警","nan","nan","后台报警","3, 4]号温度大于65℃,采样无效","2021-10-29 12:58:00","在平台，显示已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3631,"已处理未完结","2021-10-29 13:05:00","北京-海淀-李明桦","PK504B10100004353","向东小学站","安全平台报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-10-29 13:06:00","代理处，已标记故障","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","紧急","Non","nan"]
[3632,"已处理未完结","2021-10-29 13:09:00","平台仓库","PK504B10100004381","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-29 13:09:00","在平台，已经标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3633,"已完结","2021-10-29 13:16:00","平台仓库","PK504B10100004421","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-29 13:17:00","在平台，显示已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3634,"已处理未完结","2021-10-29 13:18:00","平台仓库","PK504B10100004423","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-29 13:18:00","在平台，已经标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3635,"已处理未完结","2021-10-29 13:21:00","北京-朝阳-梁先桂","PK50001A100000457","付红葡(租) 16619757382","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-29 13:22:00","用户付红葡(租)16619757382在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3636,"已处理未完结","2021-10-29 13:25:00","北京-朝阳-梁先桂","PK500A20100000914","张晓朋(租)15832948636","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-29 13:26:00","用户张晓朋(租)15832948636在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3637,"已处理未完结","2021-10-29 13:31:00","北京-朝阳-尹群召","PK500A20100000935","李超超(租)18515087013","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-29 13:31:00","用户李超超(租)18515087013在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3638,"已处理未完结","2021-10-29 13:33:00","平台仓库","PK504B10100003029","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-29 13:33:00","在平台，已标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3639,"已完结","2021-10-29 13:38:00","平台仓库","PK504B10100003044","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10]号电压小于2.00V,采样无效","2021-10-29 13:38:00","在平台，已返厂。","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3640,"已完结","2021-10-29 13:39:00","北京-通州-张楠","PK504B00100004161","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","李海江要求","2021-10-29 13:40:00","张楠调拨易即租赁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3641,"已完结","2021-10-29 13:41:00","北京-通州-张楠","PK504B10100004417","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","李海江要求","2021-10-29 13:41:00","张楠调拨易即租赁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3642,"已完结","2021-10-29 13:42:00","北京-车行-任建博","PK504B10100004334","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理要用","2021-10-29 13:42:00","设租期1天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3643,"已完结","2021-10-29 13:44:00","北京-通州-张楠","PK504B10100004433","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","李海江要求","2021-10-29 13:44:00","张楠调拨易即租赁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3644,"已完结","2021-10-29 13:46:00","北京-通州-张楠","PK504B00100004175","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","李海江要求","2021-10-29 13:46:00","张楠调拨易即租赁","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3645,"已完结","2021-10-29 13:50:00","平台仓库","PK504B10100003071","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-29 13:50:00","在平台，已返厂。","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3646,"已完结","2021-10-29 13:51:00","平台仓库","PK504B10100003179","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效。/[3]号温度大于65℃,采样无效/[1]号传感器温度异常离群","2021-10-29 13:52:00","在平台，已返厂。","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3647,"已处理未完结","2021-10-29 13:53:00","平台仓库","MGMCLN750N215N103","nan","安全平台报警","nan","nan","后台报警","1]号温度大于65℃,采样无效","2021-10-29 13:54:00","在平台，已标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3648,"已处理未完结","2021-10-29 13:58:00","北京-昌平-杨工","PK50001A100000400","赵晓鹏(租) 13521912491","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-29 13:58:00","用户赵晓鹏(租) 13521912491在租，需要技术介入诊断，联系用户更换。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3649,"已处理未完结","2021-10-29 14:01:00","北京-朝阳-梁先桂","PK50001A100000449","柴娟娟(租)19930849305","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-29 14:02:00","用户柴娟娟(租)19930849305在租，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3650,"已处理未完结","2021-10-29 14:04:00","平台仓库","PK504B10100004350","nan","安全平台报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-10-29 14:04:00","在平台，标记故障，需要返厂","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3651,"已完结","2021-10-29 14:14:00","北京-通州-李兵兵","MGMCLN750N215N125","nan","解锁","JS_解锁","远程解决（非抱怨类）","后台报警","代理需要出租，先试用一下。","2021-10-29 14:15:00","解锁，开租期3天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3652,"已完结","2021-10-29 15:18:00","北京-顺义-梁雪耀","MGMCLN750N215I114","15911173851 王芳","退租","TZ_更换交通工具","退租","代理商反馈","换车不确定能不能使用这个电池，先租，后期可以使用会续租。","2021-10-29 15:19:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3653,"已完结","2021-10-29 15:21:00","苏州-甯小勇","PK504B10100003137","19536635363 黄家荣","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","苏州地区第二块6060返利","2021-10-29 15:21:00","部分退款200","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3654,"已完结","2021-10-29 16:48:00","北京-顺义-武晋杰","MGMCLN750N215N080","李青玉(租) 18631762959","用户抱怨","nan","远程解决（抱怨类）","用户电话反馈","电池充满电的情况下，跑了一小时就只有53%的电量了。","2021-10-29 16:50:00","后台查看电池昨天晚上未充上电，原本只有59%电量，询问用户什么方式充电，用户反馈小绿人，截图显示昨晚电池没有充上电，小绿人充电柜自动断电了。小程序显示100%是因为用户没有更新退出界面，显示电量还是之前的，更新之后一下子就跳到53%，联系用户跟充电柜沟通。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","小绿人充电限时","2021-11-02 20:22:00","nan","nan","nan"]
[3655,"已完结","2021-10-29 16:50:00","北京-大兴-楚海涛","MGMCLN750N215I040","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理要求","2021-10-29 16:51:00"," MGMCLN750N215I040楚海涛武将王立庄小刀站调拨楚海涛杨洪帅寿宝庄站","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3656,"已完结","2021-10-29 16:53:00","北京-房山-李猛","MGMLXN750N21AC009","18518011409 王路军","用户抱怨","BY_续航不足","换电池【不同类】","代理商反馈","用户觉得续航里程不足，想换一个电池试试","2021-10-29 16:55:00","更换电池MGMLXN750N21AC018，AC018平台调拨李猛。《AC009后台查询电池无故障，一致性好，29号用户6：17-15:31,电量由95%—65%，跑了79公里，中途充了21%的电量。续航还可以。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户感知过于敏感","2021-11-02 20:27:00","nan","nan","nan"]
[3657,"已完结","2021-10-29 18:53:00","北京-通州-李兵兵","MGMCLN750N215I093","乔少勇(租) 13290609195","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","用户电池断断续续离线，今天又离线17小时，看不到电量变化，申请调换。","2021-10-29 18:57:00","SIM卡异常停用,下月可以解决，用户不方便可以更换电池。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","SIM卡异常停用","2021-11-02 20:24:00","nan","nan","nan"]
[3658,"已完结","2021-10-29 19:01:00","北京-朝阳-梁先桂","MGMLXN750N218C007","许恒(租)18515350063","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","电池租用之后不能放电。","2021-10-29 19:04:00","后台查看电池锁定，解锁很多次都不行，重新下租期之后解锁成功，可以放电。原因租期未下发成功。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","平台","租期下发失败","2021-11-02 20:23:00","nan","nan","nan"]
[3659,"已完结","2021-10-29 20:15:00","北京-昌平-王少树","MGMCLN750N215I083","15303139727王彦江","退租","TZ_更换交通工具","退租","用户电话反馈","零时牌不能上路，用户准备换车。","2021-10-29 20:16:00","代理确认归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3660,"已完结","2021-10-29 21:47:00","平台仓库","PK504B10100003033","nan","解锁","JS_解锁","nan","业务部门","曹总 需要使用","2021-10-29 21:47:00","改设租期61天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3661,"已完结","2021-10-30 08:52:00","北京-海淀-李明桦","MGMLXN750N21AC025","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-30 08:53:00","联系代理充电。电量0%","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3662,"已处理未完结","2021-10-30 09:12:00","北京-骑享-直营","    PK50001A100000295  \\n', 'type': 'text'}, {","王刚(租) 18738675226","后台故障报警","HT_接插件温度过高","nan","后台报警","接插件温度过高","2021-10-30 09:13:00","联系用户更换接插件","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3663,"已处理未完结","2021-10-30 09:20:00","天津-南开-铁塔-朱浩晟","    PK50001A100000322  \\n', 'type': 'text'}, {","陈鑫(租) 18668178183","后台故障报警","HT_单体电压过低","nan","后台报警","    单体电压过低  \\n', 'type': 'text'}, {","2021-10-30 09:25:00","待技术进一步确认。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3664,"已处理未完结","2021-10-30 09:33:00","北京骑享 圆通工体","PK50001A100000648","nan","后台故障报警","HT_加热继电器粘连","nan","后台报警","    加热继电器粘连  \\n', 'type': 'text'}, {","2021-10-30 09:34:00","待技术进一步确认。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3665,"已完结","2021-10-30 09:42:00","北京-昌平-吴锋","MGMCLN750N215N286","13261487131赵阳阳","退租","TZ_更换交通工具","退租","代理商反馈","用户还没有换白牌车辆，先退租","2021-10-30 09:43:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3666,"已处理未完结","2021-10-30 09:50:00","哈尔滨-云马专用","PK50201A000002066","nan","安全平台报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-10-30 09:51:00","打故障标识，需要返厂，","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3667,"已完结","2021-10-30 10:04:00","苏州-甯小勇","PK504B10100003120","nan","解锁","JS_解锁","远程解决（非抱怨类）","后台报警","代理需要使用","2021-10-30 10:05:00","开租期30天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3668,"已处理未完结","2021-10-30 10:18:00","北京-骑享-直营","PK504B10100004359","张龙(租) 13070549939","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-30 10:18:00","用户张龙(租) 13070549939在租，需要返厂维修，联系用户更换，更换之后打故障标识，返厂维修《电话空号，联系春艳》","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3669,"已完结","2021-10-30 10:28:00","北京骑享 圆通工体","PK50001A100000599","陈小卫(租) 15901163482","用户抱怨","nan","远程解决（抱怨类）","后台报警","用户看不到电量","2021-10-30 10:29:00","圆通工体用户，联系用户扫码小程序0元下单，0599电池转零售。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","平台","使用平台种类太多","2021-11-02 20:25:00","nan","nan","nan"]
[3670,"已完结","2021-10-30 10:31:00","平台仓库","PK504B10100003190","nan","安全平台报警","nan","nan","后台报警","18]号电压小于2.00V,采样无效","2021-10-30 10:32:00","在平台，显示已经返修。","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3671,"已完结","2021-10-30 10:36:00","北京-易即租赁","PK504B10100004485","胡章强(租) 13511057491","咨询","nan","远程解决（非抱怨类）","用户微信联系","用户群内询问29号电池轨迹与里程","2021-10-30 10:40:00","反馈用户昨天跑了125公里，中途有充电的，73%跑到51%，充电到93%，跑到25%。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3672,"已处理未完结","2021-10-30 10:44:00","北京-骑享-直营","PK50001A100000497","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-30 10:44:00","在骑享直营，需要技术立刻介入诊断。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3673,"已处理未完结","2021-10-30 10:46:00","平台仓库","PK504B00100004068","nan","安全平台报警","nan","nan","后台报警","3]号温度大于65℃,采样无效","2021-10-30 10:46:00","在平台，已经标记故障，待返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3674,"已处理未完结","2021-10-30 10:47:00","哈尔滨-云马专用","PK50201A000002166","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14]号电压小于2.00V,采样无效","2021-10-30 10:47:00","打故障标识，需要返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3675,"已完结","2021-10-30 10:49:00","北京-房山-李猛","MGMLXN750N2189033","13718702894席树彬","退租","TZ_用户需求变化","退租","代理商反馈","目前电量不够使用，需要换续航更加久的电池。","2021-10-30 10:49:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3676,"已处理未完结","2021-10-30 11:20:00","nan","PK50001A100000146","nan","用户抱怨","BY_骑行断电","远程解决（抱怨类）","后台报警","骑行断电，上午八点左右断电一次，过一会又有电了。仪表盘不知道亮不亮，要等一下问了再回复。","2021-10-30 11:22:00","后台查不到电池数据，联系王飞切数据，推断可能是接插件温度过高导致的断断续续放电，联系用户换一根接插件看看情况，联系技术再查看一下","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211102】运营系统也无该电池，用户代理商信息都没有，这个电池啥情况？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' 德胜门极兔徐总的电池，我查不到信息', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '君异（寿学琦）', 'text': '@君异（寿学琦）', 'token': 'ou_f8555e166b29a8d875411124c5c85cdf', 'type': 'mention'}, {","nan","nan","nan","nan","nan","nan"]
[3677,"已完结","2021-10-30 12:15:00","平台仓库","PK504B00100004146","nan","安全平台报警","nan","nan","后台报警","电池电压采样断线,最高电压为6.12V,电池编号为10，最低电压为0.12V,电池编号为11","2021-10-30 12:15:00","归属平台，显示已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3678,"已处理未完结","2021-10-30 12:16:00","平台仓库","PK504B00100004149","nan","安全平台报警","nan","nan","后台报警","20]号电压小于2.00V,采样无效","2021-10-30 12:16:00","归属平台，显示已返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3679,"已处理未完结","2021-10-30 12:18:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦(租) 18251295716","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-30 12:18:00","用户杨兴梦(租)18251295716在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3680,"已处理未完结","2021-10-30 12:21:00","哈尔滨-云马专用","PK50201A000002030","nan","安全平台报警","nan","nan","后台报警","4]号温度大于65℃,采样无效，[4]号传感器温度大于91℃,采样无效","2021-10-30 12:21:00","打故障标识，需要返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3681,"已处理未完结","2021-10-30 12:24:00","北京-骑享-直营","PK50001A100000310","nan","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-30 12:24:00","需要技术介入诊断，在骑享直营","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3682,"已处理未完结","2021-10-30 12:27:00","北京-昌平-王桂燕","PK504B10100004358","夏兆刚(租) 15370319221","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-30 12:27:00","用户夏兆刚(租) 15370319221在租，需要技术介入诊断。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3683,"已处理未完结","2021-10-30 12:39:00","平台仓库","PK504B10100004351","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-10-30 12:40:00","已经标记故障，待返厂维修","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3684,"已完结","2021-10-30 12:41:00","平台仓库","PK504B00100004110","nan","安全平台报警","nan","nan","后台报警","3, 4]号传感器温度大于91℃,采样无效，[1, 2]号电池异常温度离群","2021-10-30 12:41:00","归属平台，已经返修","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3685,"已处理未完结","2021-10-30 12:43:00","北京-昌平-石海平","PK500A20100000920","刘景社(租)13520173613","安全平台报警","nan","nan","后台报警","5]号传感器温度异常离群","2021-10-30 12:44:00","用户刘景社(租)13520173613在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3686,"已处理未完结","2021-10-30 12:46:00","北京-昌平-刘光辉","PK50001A100000194","王奥(租)15133660704","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-30 12:46:00","用户王奥(租)15133660704在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3687,"已完结","2021-10-30 12:59:00","北京-昌平-王少树","MGMCLN750N215N193","15188827660张攀攀","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户在家秋收，不能干了。","2021-10-30 13:00:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3688,"已完结","2021-10-30 14:57:00","北京-大兴-楚海涛","MGMCLN750N215I033","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-30 14:59:00","MGMCLN750N215I033楚海涛黄徐路站调吴小琼狼垡踏浪站 \\n","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3689,"已完结","2021-10-30 15:34:00","北京-通州-刘玉甫","MGMCLN750N215N207","18801038595王波","退租","TZ_更换交通工具","退租","代理商反馈","换摩托车了。","2021-10-30 15:35:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3690,"已完结","2021-10-30 16:13:00","平台仓库","PK504B00100004043","nan","解锁","JS_解锁","远程解决（非抱怨类）","业务部门","春艳使用","2021-10-30 16:13:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3691,"已完结","2021-10-30 16:58:00","北京-昌平-王桂燕","MGMCLN750N215N274","15103005906 王弟","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户觉得续航不行，不够跑了。","2021-10-30 17:00:00","更换电池MGMCLN750N215I092，MGMCLN750N215I092由孟红祥调王桂燕，MGMCLN750N215N274由王桂燕调孟红祥，后台查看MGMCLN750N215N274今日没有充满电，所以用户感觉续航不够用。小程序查看电池一致性好。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户操作问题","2021-11-02 20:20:00","nan","nan","nan"]
[3692,"已完结","2021-10-30 17:59:00","北京-昌平-王少树","MGMLXN750N2189017","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-30 17:59:00","王少树调拨李兵兵","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3693,"已完结","2021-10-30 18:00:00","北京-昌平-王少树","MGMCLN750N215I083","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-30 18:00:00","王少树调拨李兵兵","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3694,"已完结","2021-10-30 18:01:00","北京-昌平-王少树","MGMCLN750N215N193","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-30 18:01:00","王少树调拨李兵兵","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3695,"已完结","2021-10-30 18:02:00","北京-昌平-王少树","MGMCLN750N215I051","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-10-30 18:02:00","王少树调拨李兵兵","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3696,"已完结","2021-10-30 18:28:00","北京-朝阳-梁先桂","PK504B00100004090","18513024519 宋银超","退租","TZ_用户不再从事该行业","退租","代理商反馈","暂时不干了，疫情影响","2021-10-31 18:28:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3697,"已完结","2021-10-30 19:57:00","北京-通州-李兵兵","PK504B10100003064","15530333148 王壮","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户回老家了。","2021-10-30 19:58:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3698,"已完结","2021-10-30 20:51:00","北京-通州-李兵兵","MGMCLN750N215I051","申广兴(租)17732026113","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","用户新租电池，不能放电。","2021-10-30 20:53:00","用户更换MGMCLN750N215N193，MGMCLN750N215I051 查看有租期，未锁定，小工具查询电池无故障，推断可能当时电池离线，租期未下发成功。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","电池离线无法收到租期信息","2021-11-02 20:15:00","nan","nan","nan"]
[3699,"已处理未完结","2021-10-30 20:59:00","北京-骑享-直营","PK50001A100000511","杨岩(租) 13240186371","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户微信联系","用户显示还有11%的电量，就不能放电了。","2021-10-30 21:02:00","后台查询电池低电量报警，电池实际已经没有电了，SOC计算偏高。技术反馈一致性挺好的，但是SOH算偏了，算偏大不老少，满充解决不了","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","SOH估算偏差","2021-11-02 20:11:00","nan","nan","nan"]
[3700,"已完结","2021-10-30 21:29:00","北京-朝阳-梁先桂","PK500A20100000772","陈清忠15095055172","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040续租双包返利","2021-10-30 21:30:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3701,"已完结","2021-10-30 21:46:00","北京-朝阳-梁先桂","PK500A20100000850","陈玉文13121827716","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040续租双包返利","2021-10-30 21:47:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3702,"已完结","2021-10-31 08:25:00","北京-房山-李猛","MGMLXN750N21AC009","李贵军13269630879\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","29号租赁后有使用，今天要用不放电了","2021-10-31 08:32:00","后台看电池离线5小时，电池锁定了//技术回复sim卡问题，先更换一块。暂不需要返仓//更换为MGMCLN750N215N173，用户不满今天没跑外卖，答应多送一天的租期，设置租赁期为32","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211102】SIM卡信号恢复，电池可正常使用","产品质量","SIM卡异常停用","2021-11-02 20:09:00","nan","nan","nan"]
[3703,"已完结","2021-10-31 08:45:00","nan","nan","马永兴13784177854\\n","咨询","nan","nan","用户微信联系","想租赁电池，查询最近站点","2021-10-31 08:46:00","发位置给用户","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3704,"已完结","2021-10-31 08:56:00","北京-海淀-李明桦","nan","nan","咨询","nan","nan","代理商反馈","咨询用户发过来的充电器是否可以使用","2021-10-31 08:57:00","1、联系代理问是否是退电池返回来的充电器，如果是用户人为损坏，丢失都需要赔偿；2、不可以使用，只能用单王锂电的充电器//充电器是用户询问是否可以使用，是在小绿人充电柜充电，自带的单王充电器功率大无法使用。仓库这边已经在给准备一批5A的充电器。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3705,"已完结","2021-10-31 09:13:00","北京-大兴-楚海涛","MGMCLN750N215N235","刘金川15910711889","退租","TZ_用户不再从事该行业","退租","代理商反馈","不干外卖了","2021-10-31 09:14:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3706,"已完结","2021-10-31 09:24:00","北京-大兴-楚海涛","MGMCLN750N215N027","周玉虎18310407796\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","冬天太冷，不跑外卖了","2021-10-31 09:25:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3707,"已完结","2021-10-31 09:30:00","苏州-约哈斯-代理站","PK504B10100004384","nan","咨询","nan","nan","代理商反馈","要求锁定电池","2021-10-31 09:30:00","下发锁定指令","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3708,"已处理未完结","2021-10-31 09:53:00","北京-大兴-楚海涛","MGMCLN750N215I081","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-10-31 09:54:00","联系代理充电//再次联系充电///还有6%的电，最近严查，只能晚上充电//电量0%，再次联系充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3709,"已完结","2021-10-31 10:05:00","天津-南开-铁塔-朱浩晟","PK50001A100000538","nan","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","用户反馈小程序无法看电量，电池离线","2021-10-31 10:05:00","1、天津铁塔的抱怨电池离线，先看电池在不在我们平台在线；2、如果在的话联系钟頔设置套餐，让客户用单王锂电的程序看电量；3、引导用户切换至单王锂电小程序","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","使用平台种类太多","2021-11-02 19:56:00","nan","nan","nan"]
[3710,"已处理未完结","2021-10-31 10:00:00","北京-通州-刘玉甫","MGMCLN750N215N049","胡晓杰13613591553\\n","退租', '用户抱怨","BY_骑行断电","退租","用户电话反馈","用户反馈骑行中断电，发现电池在冒烟，把电池放路边后，现在电池着火了","2021-10-31 10:02:00","联系用户拍视频，发定位；反馈技术核实//更换为MGMCLN750N215N207。//钟頔联系电池起火更换后被收缴，退全额租金和丢失保障金。退押金。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211102】电池发生热失控","产品质量","未知原因","nan","nan","nan","nan"]
[3711,"已完结","2021-10-31 10:41:00","北京-骑享-直营","PK50001A100000392","杨宏宇15201548155\\n","咨询","nan","nan","用户微信联系","用户反馈说明天开始，交警会测车子电池电压，超过48V会没收电池，用户担心被没收~咨询公司这边是否有对策，电池被没收后怎么办","2021-10-31 10:42:00","初步核实，新国标电动车确实有限制电池的电压和容量，但是具体实施情况不清楚。//如果交警查的严，电池被没收的话，需要您协助将电池取回。可以观察下后续交警查的情况，如果实在担心，可以先办理退租，观察下情况","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3712,"已完结","2021-10-31 11:16:00","北京-易即租赁","PK504B10100003014","徐林涛13305389520\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","反馈不放电","2021-10-31 11:18:00","后台查看电池租期内，电池未锁定，电池总开关3，联系重新插拔连接线，考虑未连接好","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-11-02 19:55:00","nan","nan","nan"]
[3713,"已完结","2021-10-31 12:07:00","北京-朝阳-梁先桂","PK504B00100004191","赵艳廷18247972017\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不送外卖了","2021-10-31 12:07:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3714,"已完结","2021-10-31 13:20:00","苏州-甯小勇","PK504B00100004269","祁锦浩13753698735\\n","返款","FK_返款","nan","代理商反馈","第二块6060优惠200","2021-10-31 13:20:00","部分退款200","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3715,"已完结","2021-10-31 13:41:00","北京-房山-李猛","MGMCLN750N215N173","刘志城15028817719\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","说自己电车坏了，也没换新国标的，不打算跑外卖了","2021-10-31 13:42:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3716,"已完结","2021-10-31 13:44:00","北京-通州-张楠","PK504B00100004258","李鑫17631259798\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","电瓶车卖掉了，不跑外卖了","2021-10-31 13:45:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3717,"已完结","2021-10-31 13:52:00","北京-通州-张楠","PK504B00100004108","田辉15847022352\\n","用户抱怨","nan","换电池【同类】","代理商反馈","反馈用到20%的电，车子就不跑了","2021-10-31 13:53:00","更换为PK504B00100004258；后台查看30日下午3点40 电量18%，4096低电量报警，总开关3，考虑是SOC计算偏差","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","产品质量","一致性差","2021-11-02 19:54:00","nan","nan","nan"]
[3718,"已完结","2021-11-07 13:56:00","北京-顺义-吴小刚","PK504B10100003018","陈珊珊13624183565\\n","退租","nan","退租","代理商反馈","北京查电池电压","2021-10-31 13:57:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3719,"已完结","2021-10-31 14:37:00","北京-大兴-楚海涛","MGMCLN750N215I015","张坤15210949774\\n","退租","TZ_用户不再从事该行业","退租","用户电话反馈","电动车卖掉了，不跑外卖了","2021-10-31 14:38:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3720,"已完结","2021-10-31 15:00:00","北京-朝阳-梁先桂","PK504B00100004082","贾斌18734563413\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","要回老家，不跑外卖了","2021-10-31 15:00:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3721,"已完结","2021-10-31 15:22:00","北京-通州-张楠","MGMCLN750N215N048","彭亮13661298593\\n","退租","nan","退租","代理商反馈","下个月交警要查，先退租","2021-10-31 15:23:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3722,"已完结","2021-10-31 15:34:00","北京-朝阳-梁先桂","PK504B00100004106","宋先平13269118573\\n","退租","nan","退租","代理商反馈","未更换国标车，怕被没收电池，先退租","2021-10-31 15:34:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3723,"已完结","2021-10-31 15:43:00","北京-海淀-李明桦","MGMCLN750N215N225","牟飞18518623829\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家有事，未更换新国标电动车","2021-10-31 15:43:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3724,"已处理未完结","2021-10-31 15:44:00","北京-昌平-王桂燕","PK504B10100003039","杜喜存13693187746\\n","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-31 15:45:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3725,"已完结","2021-10-31 15:46:00","平台仓库","PK504B10100003044","nan","安全平台报警","nan","nan","后台报警","11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电池电压离群","2021-10-31 15:46:00","后台查看已返修，处理建议：需技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3726,"已处理未完结","2021-10-31 15:47:00","北京-易即租赁","PK504B10100004433","罗创19145417534\\n","安全平台报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-10-31 15:47:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3727,"已处理未完结","2021-10-31 15:47:00","北京-朝阳-梁先桂","PK50001A100000313","马金磊15031026068\\n","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-31 15:48:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3728,"已处理未完结","2021-10-31 15:48:00","北京-昌平-王桂燕","PK504B10100004358","夏兆刚15370319221\\n","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效","2021-10-31 15:49:00","联系用户核实电池情况，并返厂维修//用户表示不影响使用，有空会去更换、更换后标记故障返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3729,"已完结","2021-10-31 15:51:00","平台仓库","PK50001A100000584","nan","安全平台报警","nan","nan","后台报警","17]号电压小于2.00V,采样无效","2021-10-31 15:52:00","后台查看已返修，处理建议：需技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3730,"已处理未完结","2021-10-31 15:54:00","北京-通州-李兵兵","PK504B10100004496","李兵兵15233997529\\n","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-10-31 15:54:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3731,"已处理未完结","2021-10-31 15:57:00","北京丰台-车行-李连征","K504B10100004468","张东东15810076525\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-31 15:57:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3732,"已完结","2021-10-31 15:58:00","平台仓库","PK50001A100000242","nan","安全平台报警","nan","nan","后台报警","3]号温度大于65℃,采样无效//[5]号传感器温度异常离群//[4]号电池异常温度离群","2021-10-31 15:58:00","后台查看已返修，处理建议：返厂维修//技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3733,"已处理未完结","2021-10-31 16:00:00","平台仓库","PK504B00100004068","nan","安全平台报警","nan","nan","后台报警","3]号电池异常温度离群","2021-10-31 16:00:00","后台查看已标记故障，处理建议：需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3734,"已处理未完结","2021-10-31 16:00:00","北京-朝阳-梁先桂","PK500A20100000851","刘成起13436897466\\n","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群//[5]号传感器温度异常离群","2021-10-31 16:01:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3735,"已完结","2021-10-31 16:01:00","平台仓库","PK50001A100000728","nan","安全平台报警","nan","nan","后台报警","2]号电压小于2.00V,采样无效","2021-10-31 16:01:00","后台查看已返修，处理建议：返厂维修","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3736,"已处理未完结","2021-10-31 16:02:00","北京-昌平-王少树","PK504B10100003045","李康18731930575\\n","安全平台报警","nan","nan","后台报警","13]号电压大于4.00V,采样无效","2021-10-31 16:03:00","联系用户更换，更换后标记故障返厂维修//电池已逾期半个月，用户不接电话，发短信通知","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3737,"已完结","2021-10-31 16:11:00","北京-朝阳-梁先桂","PK500A20100000852","王雪峰18031009892\\n","退租","nan","退租","代理商反馈","北京查电池，未更换新国标电动车，先退租","2021-10-31 16:11:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3738,"已完结","2021-10-31 16:14:00","北京-通州-张楠","MGMCLN750N215N074","陈湘涛18794493832\\n","退租","nan","退租","代理商反馈","还没换车，先退租。后续再说","2021-10-31 16:11:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3739,"已完结","2021-10-31 16:19:00","平台仓库","PK504B10100004315","nan","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-10-31 16:19:00","后台查看已返修，处理建议：技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3740,"已处理未完结","2021-10-31 16:20:00","直营站点","PK50001A100000310","nan","安全平台报警","nan","nan","后台报警","5]号传感器温度异常离群","2021-10-31 16:20:00","年租用户，需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3741,"已完结","2021-10-31 16:23:00","睿锂重庆测试","MGMLXN750N2189026","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4]号温度小于-20℃,采样无效//[]号传感器温度异常离群//电池电压采样断线,最高电压为5.41V,电池编号为7，最低电压为0.04V,电池编号为6","2021-10-31 16:23:00","后台查看已标记故障，处理建议：返厂维修//技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","重庆测试电池-电池正常","nan","nan","nan","nan","nan","nan"]
[3742,"已处理未完结","2021-10-31 16:25:00","哈尔滨-云马专用","PK50201A000002109","nan","安全平台报警","nan","nan","后台报警","电池电压采样断线,最高电压为5.16V,电池编号为9，最低电压为0.82V,电池编号为8","2021-10-31 16:25:00","后台查看已标记故障，处理建议：返厂维修","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","正常","已返厂","nan"]
[3743,"已处理未完结","2021-10-31 16:26:00","北京-昌平-冯朝旭","PK50001A100000506","刘永强15028058632\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-31 16:26:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3744,"已处理未完结","2021-10-31 16:27:00","北京-昌平-王桂燕","PK504B10100004360","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-31 16:27:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3745,"已处理未完结","2021-10-31 16:28:00","北京-通州-张楠","PK504B10100004409","李井双18243268573\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-10-31 16:28:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3746,"已处理未完结","2021-10-31 16:28:00","北京-朝阳-尹群召","PK500A20100000736","nan","安全平台报警","nan","nan","后台报警","1]号电池异常温度离群","2021-10-31 16:29:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3747,"已完结","2021-10-31 16:39:00","北京-朝阳-梁先桂","PK50001A100000624","解礼想18101818962\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-10-31 16:40:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3748,"已完结","2021-10-31 17:50:00","北京-海淀-李明桦","MGMLXN750N21AC025","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通","2021-10-31 17:50:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3749,"已完结","2021-10-31 18:16:00","北京-房山-李猛","MGMCLN750N215N018","李永明13126923111\\n","咨询","nan","nan","代理商反馈","代理要查一下今天跑的里程","2021-10-31 18:17:00","78公里，现剩余电量74%，中间充过一个多小时电~","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3750,"已完结","2021-10-31 18:20:00","北京-房山-李猛","MGMCLN750N215I030","刘亚军17610377515\\n","退租","nan","退租","代理商反馈","未更换国标车，下个月临时牌照车不能跑了","2021-10-31 18:20:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3751,"已完结","2021-10-31 18:37:00","北京-朝阳-尹群召","PK500A20100000814","nan","解锁","JS_解锁","nan","代理商反馈","代理要用，要求开通","2021-10-31 18:37:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3752,"已完结","2021-10-31 20:21:00","北京-朝阳-梁先桂","PK504B10100004427","李天金18500483002\\n","退租","nan","退租","代理商反馈","未更换电动车，要查电池，不打算送外卖了","2021-10-31 20:21:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3753,"已完结","2021-11-01 08:59:00","苏州-兴吴-陈国明","PK504B10100003140","nan","解锁","JS_解锁","nan","代理商反馈","自己要用，要求开通半个月","2021-11-01 09:00:00","设置15天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3754,"已完结","2021-11-01 09:42:00","北京-朝阳-梁先桂","PK50001A100000313","马金磊15031026068\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","更换72电池","2021-11-01 09:43:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3755,"已完结","2021-11-01 10:31:00","平台仓库","MGMCLN750N215N294","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通，测试充电","2021-11-01 10:31:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3756,"已完结","2021-11-01 10:46:00","北京-朝阳-梁先桂","PK50001A100000186","张晓朋15832948636\\n","返款","FK_返款","nan","代理商反馈","续租两组6040","2021-11-01 10:47:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3757,"已完结","2021-11-01 11:02:00","北京-通州-刘玉甫","MGMLXN750N2189011","徐江江15227970680\\n","内部业务类","nan","nan","业务部门","陈杰联系电池更新了程序，之前的SOC是错误的100，现在已经计算正常了是52%","2021-11-01 11:02:00","用户可能会觉得电量显示跳变过大，但是是从错误的跳成正确的，用户如果反馈的话就说这个原因就行","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3758,"已完结","2021-11-01 11:04:00","平台仓库","MGMCLN750N215N141","nan","内部业务类","nan","nan","业务部门","春艳联系，电池测试充放电无问题。批量体检：电池无故障。春艳联系开通电池。","2021-11-01 11:06:00","取消故障标。设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3759,"已完结","2021-11-01 11:04:00","平台仓库","MGMCLN750N215I053","nan","内部业务类","nan","nan","业务部门","春艳联系，电池测试充放电无问题。批量体检：电池无故障。春艳联系开通电池。","2021-11-01 11:06:00","取消故障标。设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3760,"已完结","2021-11-01 11:04:00","平台仓库","MGMCLN750N215N165","nan","内部业务类","nan","nan","业务部门","春艳联系，电池测试充放电无问题。批量体检：电池无故障。春艳联系开通电池。","2021-11-01 11:06:00","取消故障标。设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3761,"已完结","2021-11-01 11:04:00","平台仓库","MGMCLN750N215N294","nan","内部业务类","nan","nan","业务部门","春艳联系，电池测试充放电无问题。批量体检：电池无故障。春艳联系开通电池。","2021-11-01 11:06:00","取消故障标。设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3762,"已完结","2021-11-01 12:21:00","北京-昌平-王少树","MGMCLN750N215N192","梁彩兴18340178947\\n","退租","TZ_充电条件限制","退租","代理商反馈","家里不让充电，小区充电桩不好充也充不满","2021-11-01 12:21:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3763,"已完结","2021-11-01 12:42:00","北京-通州-柴剑波","MGMLXN750N2189012","宝田喜13298049084\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","人在外地，暂时回不来，先退租","2021-11-01 12:42:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3764,"已完结","2021-11-01 13:02:00","北京-通州-李兵兵","PK504B10100003056","丁文书18137360836\\n","退租","nan","退租","代理商反馈","还未更换国标车，说暂时没有合适的","2021-11-01 13:04:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3765,"已完结","2021-11-01 13:32:00","北京-昌平-石海平","MGMCLN750N215N217","刘伟诗15801230308\\n","咨询","nan","nan","代理商反馈","看不到押金，押金显示0","2021-11-01 13:33:00","后台查看是续租的订单，告知第一笔订单可以看到押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3766,"已完结","2021-11-01 14:21:00","北京-顺义-梁雪耀","MGMCLN750N215I048","张春松15213321881\\n","退租","TZ_更换交通工具","退租","代理商反馈","更换摩托车了","2021-11-01 14:21:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3767,"已完结","2021-11-01 14:25:00","北京-大兴-楚海涛","PK504B10100004400","nan","咨询","NB_电池调拨","nan","代理商反馈","要求将电池调拨至老李修车清源路站","2021-11-01 14:27:00","楚海涛黄徐路站调拨至老李修车清源路站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3768,"已完结","2021-11-01 14:27:00","北京-朝阳-梁先桂","PK500A20100000740","范志成17610366225\\n","退租","nan","退租","代理商反馈","电话空号//未更换国标车","2021-11-01 14:27:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3769,"已完结","2021-11-01 14:38:00","北京-昌平-石海平","MGMCLN750N215N150","徐树泉13663230727\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","感觉电不耐用了，问具体怎么判断的，用户说说不清楚","2021-11-01 14:39:00","更换为MGMCLN750N215N256。31日里程：早10点跑到晚上8点，电量剩余35%，跑了78公里。小工具：SOC差小为1.5%，一致性较好，SOH较好为99.4%。里程无问题","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户感知过于敏感","2021-11-02 19:54:00","nan","nan","nan"]
[3770,"已处理未完结","2021-11-01 14:56:00","平台仓库","PK500A20100000801","nan","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效","2021-11-01 14:57:00","返厂维修","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3771,"已完结","2021-11-01 14:58:00","平台仓库","PK504B10100004306","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10]号电池电压离群","2021-11-01 14:58:00","后台查看电池已返修，处理建议：技术介入诊断","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3772,"已处理未完结","2021-11-01 14:59:00","北京-通州-张楠","PK504B10100004415","鲁宝18888287525\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 14:59:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3773,"已处理未完结","2021-11-01 15:00:00","北京-朝阳-尹群召","PK500A20100000837","郭治成18401713222\\n","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效//[3]号传感器温度异常离群","2021-11-01 15:00:00","处理建议：联系用户核实电池情况，并返厂维修，技术介入诊断//电话未接，已发短信通知。待用户更换后标记故障返厂//更换为PK500A20100000814，0837标记故障，返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3774,"已完结","2021-11-01 15:04:00","苏州-车行-万虎","PK500A20100000924","nan","解锁","JS_解锁","nan","代理商反馈","代理要求开通","2021-11-01 15:04:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3775,"已处理未完结","2021-11-01 15:10:00","哈尔滨-云马专用","PK50201A000002095","nan","安全平台报警","nan","nan","后台报警","13]号电压小于2.00V,采样无效","2021-11-01 15:11:00","返厂维修","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3776,"已处理未完结","2021-11-01 15:11:00","北京-通州-李兵兵","MGMLXN750N2189017","nan","安全平台报警","nan","nan","后台报警","11]号电压小于2.00V,采样无效","2021-11-01 15:11:00","返厂维修。标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","电池正常","nan","nan","nan","正常","需返仓","nan"]
[3777,"已处理未完结","2021-11-01 15:13:00","北京-海淀-李明桦","PK504B10100004361","韩群13691259809","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-01 15:14:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3778,"已处理未完结","2021-11-01 15:14:00","北京骑享 河北村中通","PK500A20100000779","nan","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群//[5]号传感器温度异常离群","2021-11-01 15:14:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3779,"已处理未完结","2021-11-01 15:15:00","北京-海淀-李明桦","UD02030118B4C0051","李杨17710734267\\n","安全平台报警","nan","nan","后台报警","1, 2]号电池异常温度离群","2021-11-01 15:16:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3780,"已处理未完结","2021-11-01 15:16:00","北京-易即租赁","PK504B10100004370","王路飞13473421101\\n","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-11-01 15:16:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3781,"已处理未完结","2021-11-01 15:17:00","北京-通州-张楠","PK504B00100004133","王曙光15513122703\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 15:17:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3782,"已处理未完结","2021-11-01 15:18:00","北京骑享 河北村中通","PK50001A100000231","nan","安全平台报警","nan","nan","后台报警","2]号传感器温度异常离群","2021-11-01 15:18:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3783,"已处理未完结","2021-11-01 15:51:00","北京骑享 河北村中通","PK50001A100000342","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 15:52:00","需技术立即介入诊断","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3784,"已处理未完结","2021-11-01 15:52:00","苏州-车行-曾凡为","PK504B10100003167","nan","安全平台报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-11-01 15:52:00","返厂维修；标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3785,"已处理未完结","2021-11-01 15:53:00","北京-昌平-杨工","PK504B10100004304","冯成13501342455","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 15:53:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3786,"已完结","2021-11-01 15:54:00","平台仓库","PK50001A100000335","nan","安全平台报警","nan","nan","后台报警","17]号电压小于2.00V,采样无效","2021-11-01 15:54:00","后台查看已返修，处理建议：返厂维修","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3787,"已处理未完结","2021-11-01 15:55:00","北京-海淀-李明桦","PK504B10100004314","孟豪15833209661","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 15:55:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3788,"已处理未完结","2021-11-01 15:56:00","北京-通州-李兵兵","MGMLXN750N21AC024","万飞19893824663\\n","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效//[1, 2, 3, 4]号温度小于-20℃,采样无效//[1, 2, 3, 4]号传感器温度小于-20℃,采样无效","2021-11-01 15:56:00","联系用户返厂维修，待更换/退租后，标记故障返厂。不接电话，短信通知//到期后考虑退租还是更换","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","电池正常","nan","nan","nan","nan","nan","nan"]
[3789,"已处理未完结","2021-11-01 16:01:00","北京-骑享-直营","PK50001A100000295","王刚18738675226\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 16:01:00","需要技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3790,"已处理未完结","2021-11-01 16:02:00","天津-南开-铁塔-朱浩晟","PK50001A100000101","nan","安全平台报警","nan","nan","后台报警","3]号电池异常温度离群","2021-11-01 16:02:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3791,"已处理未完结","2021-11-01 16:02:00","苏州-甯小勇","PK504B10100004477","臧鸿山18252197879\\n","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-01 16:03:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3792,"已完结","2021-11-01 16:03:00","平台仓库","PK504B10100004306","nan","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-01 16:04:00","后台查看已返修，处理建议：需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3793,"已处理未完结","2021-11-01 16:04:00","北京-易即租赁","PK504B10100004355","焦鑫宇18611929817","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-01 16:04:00","需要技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3794,"已完结","2021-11-01 16:29:00","北京-朝阳-梁先桂","PK500A20100000740","李超13171599008\\n","用户抱怨","BY_体积大/重量重","换电池【同类】","代理商反馈","装不进去，换老版的可以装进去","2021-11-01 16:30:00","更换为PK50001A100000294","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户需求超出产品特性","2021-11-02 19:53:00","nan","nan","nan"]
[3795,"已完结","2021-11-01 17:06:00","北京-昌平-王少树","MGMCLN750N215N066","李志强15028400137\\n","退租","TZ_用户不再从事该行业","退租","用户微信联系","未更换国标电动车，天冷了也不打算干外卖了","2021-11-01 17:07:00","联系代理核实，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3796,"已完结","2021-11-01 17:26:00","北京-顺义-武晋杰","MGMLXN750N2189032","高薪17812138890\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事要回老家","2021-11-01 17:26:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3797,"已完结","2021-11-01 17:58:00","北京-昌平-冯朝旭","MGMCLN750N215I101","来少营13930030494","退租","TZ_用户不再从事该行业","退租","代理商反馈","未更换国标车","2021-11-01 17:58:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3798,"已完结","2021-11-01 18:04:00","北京-昌平-石海平","PK500A20100000750","温志刚15910576702\\n","退租","TZ_自购电池","退租","代理商反馈","自己买电池了","2021-11-01 18:04:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3799,"已完结","2021-11-01 19:53:00","北京-通州-李兵兵","MLSLXN750N215R007","赵荣获18501265835\\n","咨询","nan","nan","用户电话反馈","用户使用了一天，电池电量仍旧是100%，电池是在线的","2021-11-01 19:53:00","考虑是需要升级程序，反馈技术群核实","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3800,"已完结","2021-11-01 19:56:00","北京-海淀-李明桦","PK504B00100004074","nan","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","使用小绿人充电器充电，使用单王锂电充电器，反馈无法充电","2021-11-01 19:58:00","让用户先把电池开关长按按亮，让用户观察充电器光接电灯是什么状态，用户表示铁盒子里无法查看。小工具：电池无故障，电池电压过低，电压为3.12V，请静置后充电或用小电流充电器充电。告知用户静置后再尝试充电。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","电池低电量保护","2021-11-02 19:52:00","nan","nan","nan"]
[3801,"已完结","2021-11-01 20:20:00","北京-顺义-梁雪耀","MGMLXN750N2189023","靳智豪18513177853\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","有事回老家","2021-11-01 20:20:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3802,"已完结","2021-11-01 21:38:00","北京-昌平-冯朝旭","PK504B00100004164","吴灿17301328143\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要换72的电池","2021-11-01 21:39:00","冯朝旭代理处租赁的，调拨至孟红详处。退押金，退剩余租期租金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3803,"已处理未完结","2021-11-02 08:00:00","北京-昌平-王桂燕","MGMCLN750N215I088","靳宝喜17801022880\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","续租后电池不放电，仪表盘不亮，重新插拔几次也不放电，换了车也是不放电，仪表盘不亮","2021-11-02 08:02:00","后台看电池租期已下发，已解锁。后台总开关0。小工具运行卡住不出结果，反馈技术//更换为MGMCLN750N215N265，多加一天租期，抱怨耽误工作。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3804,"已完结","2021-11-02 08:45:00","北京-易即租赁","PK504B10100004355","焦鑫宇18611929817","咨询","nan","nan","代理商反馈","要求查询昨天的电量变化和里程","2021-11-02 08:48:00","早上10点半跑到晚上8点，电量剩余5%，跑了94.59公里~","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3805,"已完结","2021-11-02 09:30:00","北京-昌平-孟红祥","MGMCLN750N215N214","王玉璟18501547560\\n","咨询","nan","nan","用户微信联系","反馈租赁了两块电池，其中一个充电器不好用，老是充不进去电，另外一个很好用，两块用一个充电器用不过来，想更换一个充电器。是充电桩充电的，品牌未知","2021-11-02 09:32:00","联系春艳是否可以更换，春艳回复可以去库房更换充电器//【20211102】更换充电后，春艳测试充电器无问题","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3806,"已完结","2021-11-02 09:42:00","北京-房山-李猛","MGMLXN750N218G007","李浩18627330002\\n","内部业务类","nan","nan","业务部门","陈杰联系电池显示不准，实际电量是100，需要让用户插电充五分钟，SOC会自动修正的，不然现象就是30%的电能用一天","2021-11-02 09:42:00","联系用户告知//电话未接，添加微信通过，微信告知。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3807,"已完结","2021-11-02 10:15:00","北京-通州-张楠","PK504B00100004069","李俊杰16601212296\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","不够跑，要换72大容量的","2021-11-02 10:16:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3808,"已处理未完结","2021-11-02 10:19:00","北京-昌平-王少树","MGMLXN750N218N004","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-11-02 10:20:00","联系代理充电///三次联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3809,"已完结","2021-11-02 10:37:00","北京-通州-柴剑波","MGMCLN750N215N181","李志刚13453721126\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了，暂时不用电池了","2021-11-02 10:37:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3810,"已完结","2021-11-02 10:58:00","北京-朝阳-梁先桂","MGMCLN750N215I029","王斌18101083561\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","电池电压超48V，害怕被扣电池，先退租","2021-11-02 10:58:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3811,"已完结","2021-11-02 11:23:00","北京-昌平-刘光辉","MGMCLN750N215N268","莫新梅17634784721\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","反馈续租后车子走走停停","2021-11-02 11:23:00","后台看电池租期已下发了，电池也没有锁定，放电开关也是打开的。让用户重新插拔连接线//重新插拔后，仪表盘亮了，拧油门车子不走","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211102】电池正常放电","无问题关闭","用户操作问题","2021-11-02 19:50:00","nan","nan","nan"]
[3812,"已完结","2021-11-02 12:42:00","北京-朝阳-梁先桂","PK50001A100000294","李超13171599008\\n","咨询","ZX_电池用没电了","换电池【同类】","代理商反馈","昨天晚上充电桩充电没充进去电，换一块有电的用。","2021-11-02 12:43:00","更换为PK50001A100000313","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3813,"已完结","2021-11-02 13:42:00","平台仓库","PK50201A000002183","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3814,"已完结","2021-11-02 13:42:00","哈尔滨-云马专用","PK50201A000002117","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3815,"已完结","2021-11-02 13:42:00","哈尔滨-云马专用","PK50201A000002151","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3816,"已完结","2021-11-02 13:42:00","哈尔滨-云马专用","PK50201A000002199","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3817,"已完结","2021-11-02 13:42:00","哈尔滨-云马专用","PK50201A000002204","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3818,"已完结","2021-11-02 13:42:00","平台仓库","PK50201A000002175","nan","内部业务类","NB_电池调拨","nan","业务部门","梁先桂处发货4840电池","2021-11-02 13:42:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3819,"已处理未完结","2021-11-02 14:43:00","北京-昌平-王桂燕","PK504B10100004349","范学超13426071512\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 14:43:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3820,"已完结","2021-11-02 14:45:00","北京-大兴-楚海涛","MGMCLN750N215I047","王志明18832875028\\n","退租","TZ_自购电池","退租","用户电话反馈","朋友给了一块自己买的锂电池","2021-11-02 14:46:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3821,"已处理未完结","2021-11-02 14:47:00","北京-海淀-李明桦","PK504B10100004469","李东升18611826329\\n","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-02 14:47:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3822,"已处理未完结","2021-11-02 14:48:00","北京-车行-任新河","PK504B10100004346","高红星18911754521\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 14:48:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3823,"已处理未完结","2021-11-02 15:10:00","苏州-约哈斯-代理站","PK504B10100004490","杨兴梦18251295716\\n","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效","2021-11-02 15:10:00","联系用户核实电池情况，并返厂维修//用户想自己买电池，到期后打算退租","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3824,"已处理未完结","2021-11-02 15:12:00","苏州-兴吴-陈国明","PK504B10100003140","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:12:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3825,"已处理未完结","2021-11-02 15:14:00","苏州-王文钰","PK504B10100004461","张艳宇15004202476","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-02 15:14:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3826,"已处理未完结","2021-11-02 15:16:00","北京骑享 河北村中通","PK50001A100000364","nan","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-02 15:16:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3827,"已处理未完结","2021-11-02 15:19:00","北京-朝阳-梁先桂","PK50001A100000536","杨燕可15687601891\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:19:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3828,"已处理未完结","2021-11-02 15:21:00","苏州-车行-叶海洋","PK504B10100003202","曹延17696932229\\n","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-11-02 15:21:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3829,"已处理未完结","2021-11-02 15:23:00","北京-朝阳-梁先桂","PK504B10100004316","范志成17610366225\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:23:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3830,"已处理未完结","2021-11-02 15:27:00","北京-昌平-王桂燕","PK504B10100004377","赵海飞15830333191\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:27:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3831,"已处理未完结","2021-11-02 15:28:00","苏州-王文钰","PK504B10100004495","郭天18753538647\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:28:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3832,"已处理未完结","2021-11-02 15:30:00","北京-朝阳-尹群召","MGMCLN750N215N068","冯瑞成16624734891\\n","安全平台报警","nan","nan","后台报警","15]号电池电压卡滞","2021-11-02 15:30:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3833,"已处理未完结","2021-11-02 15:32:00","北京-房山-李猛","MGMLXN750N21AC009","nan","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-02 15:32:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","温度正常","nan","nan","nan","nan","nan","nan"]
[3834,"已处理未完结","2021-11-02 15:33:00","北京-昌平-王少树","PK504B10100004453","nan","安全平台报警","nan","nan","后台报警","6, 7, 9, 10]号电压小于2.00V,采样无效//[3]号传感器温度异常离群","2021-11-02 15:33:00","处理建议：返厂维修,j技术介入诊断。标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3835,"已处理未完结","2021-11-02 15:36:00","北京-昌平-冯朝旭","PK50001A100000555","王勇15032635373\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:36:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3836,"已处理未完结","2021-11-02 15:36:00","北京-昌平-冯朝旭","PK504B00100004193","赵振忠18810433362","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-02 15:36:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3837,"已处理未完结","2021-11-02 15:38:00","北京-朝阳-梁先桂","PK504B10100004301","刘壮15699646683\\n","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-02 15:38:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3838,"已处理未完结","2021-11-02 15:40:00","北京-骑享-直营","PK50001A100000295","王刚18738675226\\n","安全平台报警","nan","nan","后台报警","]号传感器温度大于91℃,采样无效","2021-11-02 15:40:00","联系用户核实电池情况，并返厂维修//春艳已联系给用户更换，更换后标记故障返厂//更换为PK500A20100000746。0295标记故障返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3839,"已处理未完结","2021-11-02 15:42:00","北京-大兴-楚海涛","PK504B10100004400","张雪宾15136061717","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-11-02 15:42:00","处理建议：返厂维修//联系用户更换，更换后标记故障返厂//用户表示不影响使用，刚租赁的，先核实下情况再确认是否更换","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3840,"已处理未完结","2021-11-02 15:44:00","哈尔滨-云马专用","PK50201A000002184","nan","安全平台报警","nan","nan","后台报警","电池电压采样断线,最高电压为5.09V,电池编号为9，最低电压为0.82V,电池编号为8","2021-11-02 15:44:00","后台已标记故障","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","已返厂","2021-11-04 00:00:00"]
[3841,"已处理未完结","2021-11-02 15:45:00","一帮一","PK504B10100004364","nan","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-02 15:45:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3842,"已处理未完结","2021-11-02 15:46:00","北京-海淀-姜成久","PK504B10100004376","张稳当18321625090\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-02 15:46:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3843,"已处理未完结","2021-11-02 15:51:00","北京-通州-李兵兵","MGMLXN750N21AC020","王伟15232833753","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-02 15:51:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","温度正常 【20211105】10/30温度采样发生跳变","产品质量","温度采样跳变","2021-11-05 22:10:00","nan","无需硬件维修","nan"]
[3844,"已处理未完结","2021-11-02 15:53:00","哈尔滨-云马专用","PK50201A000002049","nan","安全平台报警","nan","nan","后台报警","9, 13]号电压小于2.00V,采样无效","2021-11-02 15:53:00","处理建议：返厂维修//标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3845,"已处理未完结","2021-11-02 15:55:00","北京-朝阳-梁先桂","PK50001A100000430","周延龙15172571205\\n","安全平台报警","nan","nan","后台报警","2]号传感器温度异常离群","2021-11-02 15:55:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3846,"已完结","2021-11-02 15:56:00","北京-大兴-楚海涛","MGMCLN750N215I087","周家军18508394090","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","反馈电池不放电，仪表盘也不亮","2021-11-02 16:03:00","后台查看租期已下发，电池未锁定，无故障报出，总开关0.联系用户重新插拔连接线尝试//技术回复可能是可能是电压太高，车辆保护了；用户更换了电池试可以正常跑，认为是电池的问题，用户打货拉拉去换电池//更换为MGMCLN750N215N235//【20211103】代理测试电池可以正常放电","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211102】电池无明显故障，怀疑电池和车辆不破类","无问题关闭","用户操作问题","2021-11-08 20:55:00","nan","nan","nan"]
[3847,"已完结","2021-11-02 16:26:00","苏州-车行-万虎","PK500A20100000924","nan","解锁","JS_解锁","nan","代理商反馈","说给用户试用，要求开通","2021-11-02 16:26:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3848,"已完结","2021-11-02 16:47:00","北京-朝阳-梁先桂","PK500A20100000925","袁龙刚15188918257\\n","用户抱怨","nan","换电池【不同类】","代理商反馈","换48V电池","2021-11-02 16:48:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户需求超出产品特性","2021-11-02 19:05:00","nan","nan","nan"]
[3849,"已完结","2021-11-02 17:05:00","北京-昌平-焦士平","PK504B10100004463","嵇增宝13722155824\\n","退租","nan","退租","用户微信联系","未更换国标车，害怕被扣车，先退租","2021-11-02 17:06:00","归还电池，退押金//异地退租， 北京昌平-台铃-车行-店长焦士平 调拨至李兵兵处~","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3850,"已完结","2021-11-02 17:10:00","平台仓库","MGMLXN750N218B013","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通","2021-11-02 17:10:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3851,"已完结","2021-11-02 17:13:00","北京-海淀-姜成久","PK504B10100004444","薛超峰18519144091\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户电话反馈","用户反馈租赁后电池开始10%的电量就不能跑了，现在是27%的电就不能跑了","2021-11-02 17:13:00","后台看是低电量报警了，联系技术核实是否是SOC计算有问题//【20211103】SOC计算偏差，更换为PK504B10100003007。4444标记故障，返厂////更换电池之后补偿加租期2天","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211102】SOC估算偏差较大，返厂待均衡","产品质量","一致性差","2021-11-02 19:01:00","正常","需返仓","nan"]
[3852,"已完结","2021-11-02 18:05:00","北京-朝阳-梁先桂","PK50201A000002117","黄建斌18511421645\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","租赁后，走走停停，骑行断电","2021-11-02 18:05:00","后台查看租期已下发，电池未解锁。收到下发解锁指令。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211102】电池放电正常，截图显示电池锁定？","平台","租期下发失败","2021-11-02 18:44:00","nan","nan","nan"]
[3853,"已完结","2021-11-02 18:42:00","平台仓库","MGMCLN750N215I123","nan","解锁","JS_解锁","nan","业务部门","春艳要求开通","2021-11-02 18:42:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3854,"已完结","2021-11-02 19:10:00","北京-昌平-孟红祥","MGMCLN750N215I005","王玉璟18501547560\\n","咨询","nan","nan","用户微信联系","咨询电池是否在正常充电，是小区充电桩充的","2021-11-02 19:11:00","后台查看有充电电流，在充电中","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3855,"已完结","2021-11-02 19:10:00","北京-昌平-孟红祥","MGMCLN750N215N214","王玉璟18501547560\\n","咨询","nan","nan","用户微信联系","咨询电池是否在正常充电，是小区充电桩充的","2021-11-02 19:11:00","后台查看有充电电流，在充电中","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3856,"已完结","2021-11-03 08:35:00","平台仓库","MGMLXN750N2189017","nan","解锁","JS_解锁","nan","业务部门","春艳联系要求开通一周","2021-11-03 08:35:00","设置7天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3857,"已完结","2021-11-03 08:55:00","平台仓库","PK504B10100004334","nan","内部业务类","NB_电池调拨","nan","代理商反馈","无法租赁，要求倒库存","2021-11-03 08:55:00","调拨至北京海淀-联盟-明桦租赁向东小学站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3858,"已完结","2021-11-03 08:55:00","平台仓库","PK504B00100004288","nan","内部业务类","NB_电池调拨","nan","代理商反馈","无法租赁，要求倒库存","2021-11-03 08:55:00","调拨至北京海淀-联盟-明桦租赁向东小学站","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3859,"已完结","2021-11-03 10:21:00","北京-朝阳-梁先桂","MGMCLN750N215H008","赵孔喜18511162817\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","更换48V电池","2021-11-03 10:21:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3860,"已完结","2021-11-03 10:32:00","北京-通州-张楠","MGMLXN750N218C001","姜亦凯13683529307\\n","退租","TZ_用户需求变化","退租","代理商反馈","北京新规，害怕被扣电池","2021-11-03 10:33:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3861,"已完结","2021-11-03 10:32:00","北京-通州-张楠","MGMCLN750N215N156","姜亦凯13683529307\\n","退租","TZ_用户需求变化","退租","代理商反馈","北京新规，害怕被扣电池","2021-11-03 10:33:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3862,"已完结","2021-11-03 10:44:00","北京-朝阳-梁先桂","PK50201A000002151","赵孔喜18511162817\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","代理商反馈","租赁后骑行断电了","2021-11-03 10:44:00","下发解锁指令","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","锁定解锁控制慢","2021-11-08 20:51:00","nan","nan","nan"]
[3863,"已完结","2021-11-03 11:01:00","北京-昌平-石海平","PK500A20100000920","刘景社13520173613\\n","退租","TZ_更换交通工具","退租","代理商反馈","更换国标车了，电池放不进去了","2021-11-03 11:02:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3864,"已完结","2021-11-03 11:40:00","北京-大兴-楚海涛","PK50001A100000702","陈建平15383139682\\n","退租","TZ_更换交通工具","退租","代理商反馈","换摩托了","2021-11-03 11:40:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3865,"已处理未完结","2021-11-03 12:26:00","北京-海淀-李明桦","MGMLXN750N21AC021","农国利19197002370","内部业务类","nan","nan","业务部门","陈杰联系接插件温度和加热板温度采集失效，需返库维修","2021-11-03 12:26:00","联系用户去更换电池，更换电池后标记故障返库维修//更换为MGMCLN750N215N006。AC021标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3866,"已完结","2021-11-03 12:35:00","北京-昌平-杨工","PK50001A100000588","付金龙18301282834\\n","返款","FK_返款","nan","用户微信联系","续租两块6040","2021-11-03 12:35:00","部分返款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3867,"已完结","2021-11-03 12:40:00","北京-骑享-直营","PK50001A100000344","杨岩13240186371\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","业务部门","骑行断电","2021-11-03 13:14:00","后台查看10：23电池报警接插件温度过高，总开关0，后续总开关变3恢复放电。联系用户，电话无法接通。//联系用户，用户表示这块是很久之前换下来的，要求更换电池，让用户去仓库更换电池。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","产品质量","接插件温度异常","nan","nan","nan","nan"]
[3868,"已完结","2021-11-03 13:08:00","北京-昌平-孟红祥","MGMCLN750N215I068","吴灿17301328143\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","代理商反馈","电池离线，看不了电量","2021-11-03 13:09:00","联系用户解释，是因为电池所在位置信号不好，所以电池离线。后面充电拿出来接收下信号，在线就可以看电量了。待观察后续电池在线情况。///电池离线1天，用户要求更换电池","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211108】异常离线，需要返厂', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","产品质量","异常离线","2021-11-08 20:53:00","Non","Non","nan"]
[3869,"已处理未完结","2021-11-03 13:35:00","一帮一","PK504B10100003035","nan","用户抱怨","nan","nan","业务部门","电池没法用，十多天没使用了","2021-11-03 13:35:00","数据应该是在科易，睿锂查不到数据，后台看电池离线75天，无租期~//技术回复电压采样线松，温度采样线也不对。更换为PK504B00100004172.","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","产品质量","采样异常","2021-11-08 20:31:00","正常","需返仓","nan"]
[3870,"已完结","2021-11-03 13:37:00","北京-密云-范文杰","PK50001A100000125","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-11-03 13:38:00","联系代理充电///三次联系代理未充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3871,"已完结","2021-11-03 13:40:00","平台仓库","PK50001A100000133","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC低于一定值，有过放风险","2021-11-03 13:40:00","联系春艳充电///再次联系春艳","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3872,"已完结","2021-11-03 14:20:00","北京-朝阳-梁先桂","PK50001A100000141","刘化磊15210979293\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","跑到10%的电，感觉只能跑五六十；宣传的是i公里左右。之前也租过，这块里程不行。","2021-11-03 14:20:00","更换为PK500A20100000925","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211108】一致性差，返仓库均衡', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","产品质量","一致性差","2021-11-08 20:30:00","正常","需返仓","nan"]
[3873,"已处理未完结","2021-11-03 15:30:00","苏州-甯小勇","PK504B10100003120","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-03 15:31:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3874,"已处理未完结","2021-11-03 15:32:00","北京-房山-李猛","MGMLXN750N2189024","张旭15253240990\\n","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效//[1, 2, 3, 4]号温度小于-20℃,采样无效//[1, 2, 3, 4]号传感器温度小于-20℃,采样无效","2021-11-03 15:32:00","返厂维修//联系用户更换电池，更换后标记故障返厂","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","电池正常","nan","nan","nan","nan","nan","nan"]
[3875,"已完结","2021-11-03 15:35:00","平台仓库","PK504B10100003024","nan","安全平台报警","nan","nan","后台报警","电池电压采样断线,最高电压为6.05V,电池编号为17，最低电压为0.05V,电池编号为19","2021-11-03 15:35:00","后台查看已标记故障，已返仓","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","正常","已返仓","nan"]
[3876,"已处理未完结","2021-11-03 15:36:00","北京-曹尚君","UD02030118B4C0052","宋飞飞18235598277\\n","安全平台报警","nan","nan","后台报警","11]号电池电压卡滞","2021-11-03 15:36:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3877,"已处理未完结","2021-11-03 15:39:00","北京-通州-刘玉甫","MGMCLN750N215N049","nan","安全平台报警","nan","nan","后台报警","6]号电压小于2.00V,采样无效//[1, 2]号电池异常温度离群","2021-11-03 15:39:00","处理建议：返厂维修//技术介入诊断，标记故障，是着火的那块电池","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","正常","需返仓","nan"]
[3878,"已处理未完结","2021-11-03 15:41:00","北京-易即租赁","PK504B10100004337","韩晖晖19931188687","安全平台报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-11-03 15:41:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3879,"已处理未完结","2021-11-03 15:43:00","北京-海淀-李明桦","PK504B10100004481","王文广15227989908\\n","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-03 15:43:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3880,"已完结","2021-11-03 17:18:00","北京-朝阳-梁先桂","PK50001A100000313","李超13171599008\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要更换48V的电池","2021-11-03 17:19:00","归还电池，退押金。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3881,"已完结","2021-11-03 17:28:00","平台仓库","PK504B10100003007","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至李兵兵处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3882,"已完结","2021-11-03 17:28:00","平台仓库","MGMCLN750N215I051","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至李兵兵处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3883,"已完结","2021-11-03 17:28:00","平台仓库","MGMLXN750N2189021","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3884,"已完结","2021-11-03 17:28:00","平台仓库","MGMLXN750N2189001","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3885,"已完结","2021-11-03 17:28:00","平台仓库","MGMLXN750N218B013","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3886,"已完结","2021-11-03 17:28:00","哈尔滨-云马专用","PK50201A000002099","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3887,"已完结","2021-11-03 17:28:00","哈尔滨-云马专用","PK50201A000002016","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3888,"已完结","2021-11-03 17:28:00","哈尔滨-云马专用","PK50201A000002109","nan","内部业务类","NB_电池调拨","nan","业务部门","调拨电池","2021-11-03 17:28:00","调拨至梁先桂处","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3889,"已完结","2021-11-03 19:36:00","一帮一","PK504B00100004065","nan","后台故障报警","nan","nan","后台报警","硬件短路保护","2021-11-03 19:36:00","电池硬件损坏，需更换，反馈给强哥","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3890,"已完结","2021-11-03 19:38:00","北京-通州-刘玉甫","MGMLXN750N2189011","徐江江15227970680\\n","后台故障报警","nan","nan","后台报警","单体温度过低","2021-11-03 19:38:00","建议用户放到室内保温后使用","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3891,"已处理未完结","2021-11-03 19:38:00","平台仓库","PK50001A100000252","nan","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-11-03 19:39:00","需技术支持诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3892,"已处理未完结","2021-11-03 19:39:00","北京-海淀-李明桦","PK504B10100004352","nan","后台故障报警","nan","nan","后台报警","接插件温度过高","2021-11-03 19:39:00","核实是否需返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3893,"已完结","2021-11-03 19:40:00","北京-朝阳-梁先桂","MGMLXN750N218N001","邢然19902095056\\n","后台故障报警","nan","nan","后台报警","单体温度过低","2021-11-03 19:40:00","建议用户放到室内保温后使用","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3894,"已处理未完结","2021-11-03 19:41:00","北京-昌平-杨工","PK50001A100000400","赵晓鹏13521912491","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-11-03 19:42:00","需技术支持诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3895,"已处理未完结","2021-11-03 19:41:00","北京骑享 圆通工体","PK50001A100000648","nan","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-11-03 19:42:00","需技术支持诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3896,"已处理未完结","2021-11-03 19:41:00","北京-昌平-冯朝旭","PK50001A100000551","裴光辉17600927860\\n","后台故障报警","nan","nan","后台报警","加热继电器粘连","2021-11-03 19:42:00","需技术支持诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3897,"已完结","2021-11-03 19:59:00","北京-大兴-楚海涛","MGMCLN750N215I002","白永财13664805520\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接","2021-11-03 19:59:00","归还电池，扣押金（超时10天，扣10天租金）","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3898,"已完结","2021-11-04 08:52:00","平台仓库","PK504B10100003051","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-11-04 08:53:00","平台调拨明桦向东小学站。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3899,"已完结","2021-11-04 08:53:00","平台仓库","PK504B00100004253","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-11-04 08:54:00","平台调拨明桦向东小学站。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3900,"已完结","2021-11-04 08:55:00","平台仓库","PK504B10100003028","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-11-04 08:56:00","平台调拨明桦向东小学站。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3901,"已完结","2021-11-04 09:02:00","北京-海淀-李明桦","PK504B10100003061","15582929952赵珂","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了，充电器还未归还。","2021-11-04 09:03:00","归还电池，押金未退《充电器未归还》","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3902,"已完结","2021-11-04 10:04:00","平台仓库","MGMLXN750N218B013","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-11-04 10:04:00","平台调拨梁先桂","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3903,"已完结","2021-11-04 10:14:00","北京-通州-刘玉甫","MGMLXN750N2189011","15227970680徐江江","退租","nan","退租","代理商反馈","用户没有直说，只说代理那边出了电事情，应该是着火事件。","2021-11-04 10:15:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3904,"已完结","2021-11-04 10:38:00","北京-昌平-焦士平","MGMCLN750N215N149","15131766022孙强","退租","TZ_用户不再从事该行业","退租","用户电话反馈","代理疫情关门，没地方退租，用户不跑外卖了。","2021-11-04 10:40:00","联系春艳退租，归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3905,"已完结","2021-11-04 10:40:00","苏州-车行-曾凡为","PK504B10100003183","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","康亚昆要求","2021-11-04 10:41:00","曾凡为调拨王亮喜","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3906,"已处理未完结","2021-11-04 10:51:00","北京-朝阳-梁先桂","PK50201A000002151","赵孔喜(租)18511162817","用户抱怨","BY_充不满电","nan","代理商反馈","用户小绿人充电，电池一直不能充满，基本都在80%左右，7255就可以充电，用户选择电压48V，充电8小时。","2021-11-04 11:02:00","后台查看电池，电池最近几天最高电量都是80%左右，小工具查询不了///电池能充到58V，小绿人只支持充到54V","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","环境限制","充电桩限制电压","2021-11-08 20:23:00","nan","nan","nan"]
[3907,"已完结","2021-11-04 11:01:00","北京-通州-张楠","MGMCLN750N215N091","17319121884 高建龙","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-11-04 11:01:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3908,"已处理未完结","2021-11-04 12:05:00","北京-海淀-李明桦","PK504B10100004366","王文广(租) 15227989908","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:07:00","用户王文广(租)15227989908在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3909,"已处理未完结","2021-11-04 12:09:00","北京-海淀-李明桦","PK504B00100004074","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:09:00","代理处，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3910,"已处理未完结","2021-11-04 12:10:00","北京-海淀-李明桦","PK504B10100004432","王文广(租) 15227989908","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:11:00","用户王文广(租)15227989908在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3911,"已完结","2021-11-04 12:11:00","平台仓库","PK50001A100000203","nan","安全平台报警","nan","nan","后台报警","16]号电压小于2.00V,采样无效","2021-11-04 12:11:00","需要返修，显示电池已返修","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","已返厂","nan"]
[3912,"已处理未完结","2021-11-04 12:12:00","北京-海淀-李明桦","PK504B00100004019","王文广(租) 15227989908","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:12:00","用户王文广(租)15227989908在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3913,"已完结","2021-11-04 12:14:00","北京-丰台-陈建培","MGMLXN750N2189003","黄壮壮(租) 17080153790","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效。[1, 2, 3, 4]号温度小于-20℃,采样无效。[1, 2, 3, 4]号传感器温度小于-20℃,采样无效","2021-11-04 12:15:00","用户黄壮壮(租)17080153790在租，需要返厂，联系用户更换电池。换电之后标记故障。更换电池MGMCLN750N215N293，MGMCLN750N215N293由单王7255锂电改为单王7255H锂电","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211109】20211101的时候采样点单点跳变导致故障报出","产品质量","温度采样跳变', '电压采样无效","2021-11-09 10:38:00","正常","无需硬件维修","nan"]
[3914,"已处理未完结","2021-11-04 12:21:00","北京-海淀-李明桦","PK504B00100004024","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:22:00","需要技术立刻介入诊断。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3915,"已完结","2021-11-04 12:23:00","北京-房山-李猛","MGMLXN750N218G007","李浩(租) 18627330002","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效。[1, 2, 3, 4]号温度小于-20℃,采样无效。[1, 2, 3, 4]号传感器温度小于-20℃,采样无效","2021-11-04 12:24:00","用户李浩(租) 18627330002在租，需要返厂，联系用户更换电池。换电之后标记故障。用户反馈电池不烫，放电正常，只是充满电的时候一会叫滴一声。沟通之后用户答应下午不忙去更换。更换电池MGMLXN750N21AC009，8G007打故障。","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211109】采样跳变导致报警，软件升级，问题修复","产品质量","温度采样跳变","2021-11-09 10:24:00","正常","完成维修","nan"]
[3916,"已完结","2021-11-04 12:27:00","北京-海淀-李明桦","PK504B00100004290","nan","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-04 12:28:00","在代理点，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211106】接插件温度离群度尚可，考虑变更阈值","无问题关闭","接插件温度异常","2021-11-06 21:18:00","正常","无需硬件维修","nan"]
[3917,"已完结","2021-11-04 12:40:00","平台仓库","PK504B00100004110","nan","安全平台报警","nan","nan","后台报警","1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20]号电压小于2.00V,采样无效","2021-11-04 12:40:00","需要返厂，后台显示已经返厂","顾佳","nan","nan","nan","产品质量","电压采样无效","2021-11-06 21:16:00","正常","已返厂","nan"]
[3918,"已完结","2021-11-04 12:49:00","平台仓库","MGMLXN750N2189001","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","代理商反馈","代理需求","2021-11-04 12:50:00","平台调拨梁先桂。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3919,"已处理未完结","2021-11-04 12:54:00","北京-海淀-李明桦","PK504B00100004148","王文广(租) 15227989908","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 12:55:00","用户王文广(租)15227989908在租，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3920,"已处理未完结","2021-11-04 12:58:00","北京-海淀-李明桦","PK504B00100004134","nan","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-04 12:58:00","在站点，需要技术介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3921,"已处理未完结","2021-11-04 13:00:00","北京-海淀-李明桦","PK504B10100004411","王文广(租) 15227989908","安全平台报警","BY_骑行断电","远程解决（抱怨类）","后台报警","1]号传感器温度异常离群，用户反馈电池骑行断电，骑行断电时间不确定，不是本人用的。","2021-11-04 13:00:00","用户王文广(租)15227989908在租，需要技术介入诊断《查询电池在租期内，未锁定，小工具查询显示11月4日8：18：36显示电池电压过低，需要及时充电，查询8点左右电量是95%。电池无故障，SOC差较大，需要均衡，用户更换电池PK504B00100004096。","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3922,"已处理未完结","2021-11-04 13:01:00","北京-海淀-李明桦","PK504B10100004420","王文广(租) 15227989908","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 13:02:00","用户王文广(租)15227989908在租，需要技术立即介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3923,"已完结","2021-11-04 13:13:00","北京-海淀-李明桦","PK504B10100004443","杨立辉(租)13716038713","安全平台报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-04 13:13:00","用户杨立辉(租)13716038713在租，需要技术介入诊断//更换为PK504B10100004456。4443标记故障返厂","顾佳","mail': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211106】联系客户有空的时候更换电池，该电池打故障标签返厂维修，接插件和电芯温度4采样异常', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' 已经联系用户更换，后天用户要退租换7255。","产品质量","接插件温度异常","2021-11-06 21:06:00","正常","需返仓","nan"]
[3924,"已完结","2021-11-04 13:17:00","北京-朝阳-梁先桂","PK50001A100000678","18964999983解礼想","退租","TZ_用户需求变化","退租","代理商反馈","退租之后换4840","2021-11-04 13:22:00","归还电池，退押金，《微信退》，剩余25租期新订单退，剩余租期25天，200元，扣除6040双包返利81，退119","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3925,"已处理未完结","2021-11-04 13:38:00","北京-骑享-直营","PK50001A100000344","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 13:38:00","在骑享站点，需要技术立刻介入诊断，技术反馈返厂维修，标记故障","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211104】接插件温度高，返厂维修吧', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {","产品质量","接插件温度异常","2021-11-04 21:50:00","正常","需返仓","nan"]
[3926,"已处理未完结","2021-11-04 13:40:00","北京-海淀-李明桦","PK504B00100004288","孟豪(租)15833209661","安全平台报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-04 13:40:00","用户孟豪(租) 15833209661在租，需要技术介入诊断，技术反馈联系用户重新插拔接插件，联系用户","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211104】联系用户重新插拔一下接插件', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","产品质量","接插件温度异常","2021-11-04 21:47:00","nan","无需硬件维修","nan"]
[3927,"已处理未完结","2021-11-04 13:41:00","北京-海淀-姜成久","MGMCLN750N215N047","张坤(租) 13683361936","安全平台报警","nan","nan","后台报警","15]号电压小于2.00V,采样无效","2021-11-04 13:42:00","电池归属姜久成，实际属于梁先桂站点。用户张坤(租) 13683361936在租，需要返厂，联系用户更换","顾佳","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211104】', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' 打故障标，需正常返厂///再次联系用户去更换","产品质量","采样异常","2021-11-04 22:19:00","正常","需返仓","nan"]
[3928,"已处理未完结","2021-11-04 13:57:00","北京-骑享-直营","PK504B00100004172","nan","安全平台报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-04 13:58:00","在骑享站点，需要技术立刻介入诊断","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211106】电芯温度采样和接插件温度采样异常，联系用户更换，打故障标，返厂维修","产品质量","温度传感器异常","2021-11-06 20:43:00","正常","需返仓","nan"]
[3929,"已完结","2021-11-04 14:24:00","苏州-约哈斯-代理站","PK504B10100003097","nan","内部业务类","JS_解锁","nan","代理商反馈","代理给用户试用","2021-11-04 14:25:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3930,"已完结","2021-11-04 15:07:00","苏州-甯小勇","PK504B10100003116","17312138030 蒋群群","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","苏州地区6060双包活动返利","2021-11-04 15:08:00","部分退款200","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3931,"已完结","2021-11-04 15:10:00","苏州-兴吴-陈国明","PK50001A100000710","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","康亚昆要求","2021-11-04 15:10:00","陈国明调拨王亮喜","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3932,"已完结","2021-11-04 16:00:00","北京-朝阳-梁先桂","PK50001A100000624","18964999983解礼想","退租","TZ_用户需求变化","退租","代理商反馈","用户退租换4840","2021-11-04 16:01:00","归还电池，退押金《微信退》，新订单退剩余27天租金216元。原订单不能退，新订单不够退款，联系钟頔退","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3933,"已完结","2021-11-04 16:06:00","北京-朝阳-梁先桂","PK50001A100000605","杨燕可15687601891","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","6040双包续租返利81","2021-11-04 16:08:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3934,"已完结","2021-11-04 16:16:00","北京-朝阳-梁先桂","PK50201A000002175","18964999983解礼想","返款","FK_返款","远程解决（非抱怨类）","用户电话反馈","4840双包返利40元","2021-11-04 16:17:00","部分退款40元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3935,"已完结","2021-11-04 17:07:00","北京-房山-李猛","MGMCLN750N215N176","张帅(租)18667911040","退租","TZ_用户不再从事该行业","退租","用户电话反馈","不做骑手了，不记得地址，需要发代理地址","2021-11-04 17:08:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3936,"已完结","2021-11-04 17:29:00","北京-昌平-冯朝旭","PK50001A100000159","裴庆朋17301292040","退租","TZ_更换交通工具","退租","代理商反馈","用户要换三轮了，目前还没买","2021-11-04 17:33:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3937,"已完结","2021-11-04 17:44:00","北京-海淀-李明桦","PK504B10100004469","李东升(租) 18611826329","后台故障报警","HT_接插件温度过高","远程解决（非抱怨类）","运维系统","学琦检测电池可能发烫，联系用户确认","2021-11-04 17:46:00","用户反馈电池不烫，电池和电车连接口发烫，电池没有其他问题，联系用户重新连接一下接插件。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3938,"已处理未完结","2021-11-04 17:53:00","北京-通州-张楠","MGMCLN750N215I062","13070190011 赵明胜","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，加微信","2021-11-04 17:54:00","归还电池，退押金。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3939,"已完结","2021-11-04 20:12:00","平台仓库","MGMCLN750N215N116","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:12:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3940,"已完结","2021-11-04 20:13:00","平台仓库","MGMCLN750N215N260","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:13:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3941,"已完结","2021-11-04 20:14:00","平台仓库","UD02030118B4C0043","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:14:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3942,"已完结","2021-11-04 20:14:00","平台仓库","MGMCLN750N215N287","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:15:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3943,"已完结","2021-11-04 20:16:00","平台仓库","UD02030118B4C0056","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:16:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3944,"已完结","2021-11-04 20:16:00","平台仓库","MGMCLN750N215N033","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:16:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","已返厂","2021-11-04 00:00:00"]
[3945,"已完结","2021-11-04 20:16:00","平台仓库","MGMCLN750N215N135","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:17:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3946,"已完结","2021-11-04 20:17:00","平台仓库","MGMCLN750N215N103","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:17:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3947,"已完结","2021-11-04 20:17:00","平台仓库","MGMCLN750N215N205","nan","内部业务类","nan","nan","nan","nan","2021-11-04 20:17:00","转零售","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3948,"已完结","2021-11-05 08:40:46","北京-海淀-李明桦","MGMCLN750N215N006","农国利(租) 19197002370","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户微信联系","用户充不满电，每次只能充电到80%左右，小绿人充电，同样的电池亲戚的就可以充满","2021-11-05 09:00:00","后台查看电池一致性极佳，电池无故障，告知用户小绿人一单是不能充满的，用户反馈亲戚的就可以充满，查看用户基本用到百分之十几开始充电，一单不能充满，亲戚百分之五十几开始充电，一单可以充满，反馈用户情况，初始电量较低的情况下可以下俩单。//用户反馈可以充满。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","环境限制","充电桩限制功率","2021-11-08 20:22:00","nan","nan","nan"]
[3949,"已完结","2021-11-05 09:13:00","北京-海淀-李明桦","MGMLXN750N21AC029","刘波(租) 17611710200","安全平台报警","nan","远程解决（非抱怨类）","运维系统","后台报警电池发生热失控","2021-11-05 09:15:00","联系用户询问情况，用户反馈电池插口不烫，电池也不烫，一切正常。","顾佳","nan","nan","nan","平台","热失控误报警","2021-11-06 20:46:00","nan","无需硬件维修","nan"]
[3950,"已处理未完结","2021-11-05 09:46:00","北京-顺义-梁雪耀","MGMLXN750N2189020","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-05 09:46:00","电量还有0%，联系代理充电。//再次联系代理充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3951,"已处理未完结","2021-11-05 10:09:00","北京-昌平-司永生","PK504B10100003069","16601298433 董瑞东","退租","TZ_暂未反馈原因","退租","代理商反馈","用户未接电话，加微信","2021-11-05 10:13:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3952,"已完结","2021-11-05 10:09:02","北京-海淀-李明桦","PK504B10100004457","高庆现(租) 17600930018","用户抱怨","BY_电池离线问题","远程解决（非抱怨类）","用户微信联系","用户在家充电，电池离线11小时，看不到电量变化，尝试重新开关按钮","2021-11-05 10:18:00","可能是信号不好，联系用户使用一会看，是否在线，如果还是长时间离线，再联系///下午查看电池在线。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","信号差","2021-11-08 20:22:00","nan","nan","nan"]
[3953,"已完结","2021-11-05 11:02:00","苏州-甯小勇","PK504B10100004477","18252197879 臧鸿山","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户说要回家了，代理反馈说用户觉得价格高，所以不想租了。","2021-11-05 11:02:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3954,"已完结","2021-11-05 11:56:00","北京-昌平-杨工","MGMCLN750N215I061","18242136818刘宝超","退租","TZ_充电条件限制","退租","代理商反馈","用户没地方充电。","2021-11-05 11:57:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3955,"已处理未完结","2021-11-05 12:08:00","天津-南开-铁塔-朱浩晟","PK50001A100000426","陈鑫(租) 18668178183","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","电池不能充电，充上2分钟就跳绿灯。电池不能放电。","2021-11-05 12:14:00","后台查询电池被锁定，由于电池之前接插件温度过高，联系不到，春艳说锁定等天津塔主动联系，联系用户先更换接插件。后台查询电池无故障。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211108】联系用户尽快充电，否则电池有损坏可能', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' ', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","无问题关闭","nan","2021-11-08 20:20:00","nan","nan","nan"]
[3956,"已处理未完结","2021-11-05 12:08:00","天津-南开-铁塔-朱浩晟","PK50001A100000397","陈鑫(租) 18668178183","用户抱怨","BY_不能充电', 'BY_不能放电","远程解决（抱怨类）","用户微信联系","电池充电时充电器绿灯。电池也不能放电","2021-11-05 12:20:00","后台查询电池没有电，电压过低，无法充电需要用低电流充电器充电，联系用户换小电流充电器尝试充电","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","【20211108】联系用户尽快充电","无问题关闭","nan","2021-11-08 20:21:00","nan","nan","nan"]
[3957,"已完结","2021-11-05 13:34:00","北京-朝阳-梁先桂","PK50201A000002151","18511162817 赵孔喜","退租","TZ_充电条件限制","退租","代理商反馈","电池小绿人充不满，也没有其他充电柜，不方便使用，退租换7255","2021-11-05 13:35:00","归还电池，退押金，退剩余租金162元，27天。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3958,"已完结","2021-11-05 13:43:00","北京-昌平-王桂燕","PK504B00100004180","18210122263 刘澜涛","退租","TZ_用户不再从事该行业","退租","代理商反馈","电话未接，加微信，代理反馈用户不干了。","2021-11-05 13:44:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3959,"已完结","2021-11-05 14:06:00","北京-骑享-直营","PK500A20100000764","17316011132 贾鹏","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040双包返利","2021-11-05 14:07:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3960,"已完结","2021-11-05 14:07:00","北京-骑享-直营","PK500A20100000740","15201601997 班子扬","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040双包返利","2021-11-05 14:08:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3961,"已完结","2021-11-05 14:26:00","北京-骑享-直营","PK500A20100000932","15600616016 刘帅琦","返款","FK_返款","远程解决（非抱怨类）","用户微信联系","6040双包返利","2021-11-05 14:27:00","部分退款81","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3962,"已完结","2021-11-05 15:52:00","北京-房山-李猛","MGMCLN750N215N018","13126923111 李永明","用户抱怨","NB_更换电池","换电池【同类】","代理商反馈","代理反馈用户想换电池，用户电话暂无接听","2021-11-05 15:53:00","更换电池MGMCLN750N215N141，MGMCLN750N215N018小工具查询电池无故障，一致性较好。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户感知过于敏感","nan","nan","nan","nan"]
[3963,"已完结","2021-11-05 18:35:00","北京-房山-李猛","MGMCLN750N215N209","18301364009 黄瑜乐","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","用户反馈电池电量不够跑，只能跑70公里。","2021-11-05 18:36:00","更换电池MGMCLN750N215N018，后台查询电池MGMCLN750N215N209，11：03—18：5，电量99%—44%，跑了61.34公里，电池续航没有问题。小工具查询电池无故障，一致性佳。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","用户感知过于敏感","2021-11-08 20:18:00","nan","nan","nan"]
[3964,"已完结","2021-11-05 18:50:00","北京-通州-李兵兵","MGMCLN750N215N011","18911520058 杨哲","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户暂时半个月不使用。","2021-11-05 18:51:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3965,"已完结","2021-11-05 20:35:00","北京-朝阳-梁先桂","PK504B00100004273","张晓华 16632455365","退租","TZ_用户需求变化","退租","代理商反馈","用户换4840电池","2021-11-05 20:36:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3966,"已完结","2021-11-05 20:56:00","北京-通州-张楠","MGMCLN750N215N016","张琦(租) 18611822224","电池损坏","nan","换电池【同类】","代理商反馈","用户车抵押给了代理，电池被李海江带走，返回格林美。用户换电池继续使用","2021-11-05 20:57:00","更换电池MGMCLN750N215I062，MGMCLN750N215N016电池转零售。","顾佳","nan","nan","【20211108】哪里坏了？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' ///这个是返回的格林美的问题电池，业务A我看了不知道选什么，也不能不选，选了电池损坏//', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '可乐（顾佳）', 'text': '@可乐（顾佳）', 'token': 'ou_57d69b00984d16827b64743949bf0c41', 'type': 'mention'}, {'text': ' 这个电池哪里有问题？","nan","nan","nan","nan","nan","nan"]
[3967,"已完结","2021-11-05 21:19:00","北京-骑享-直营","PK500A20100000752","15201601997 班子扬","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","用户用万威换电充电柜充电，电池离线，充电柜显示在充电，实际没有充进去。","2021-11-05 21:24:00","小工具查询电池无故障，联系用户尝试更换充电柜，如果还是不行再联系。换小绿人充电，电池可以充电2.","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","无问题关闭","充电桩限制功率","2021-11-08 20:17:00","nan","nan","nan"]
[3968,"已完结","2021-11-05 22:17:00","北京-朝阳-梁先桂","PK50201A000002204","张晓华 16632455365","退租","TZ_用户需求变化","退租","代理商反馈","用户觉得还是不够用，还是换回6040","2021-11-05 22:19:00","归还电池，退押金，租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3969,"已完结","2021-11-05 22:27:00","北京-朝阳-梁先桂","PK504B00100004273","张晓华 16632455365","返款","FK_返款","远程解决（非抱怨类）","代理商反馈","用户6060换了4840，有11天租期没有退，后又退4840，换6060，原订单不能退租金，新订单退","2021-11-05 22:27:00","原订单不能退租金，新订单退，11天，124元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3970,"已完结","2021-11-06 08:40:00","天津-南开-铁塔-朱浩晟","PK50001A100000354","nan","咨询","BY_电池租赁问题","远程解决（非抱怨类）","代理商反馈","用户要租用，查询一下电池是否有问题","2021-11-06 08:42:00","小工具查询电池无故障，一致性较好。可以租用","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3971,"已完结","2021-11-06 08:43:00","天津-南开-铁塔-朱浩晟","PK50001A100000068","nan","咨询","BY_电池租赁问题","远程解决（非抱怨类）","代理商反馈","用户要租用，查询一下电池是否有问题","2021-11-06 08:44:00","电池离线35天，需技术查看","顾佳","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3972,"已完结","2021-11-06 08:46:00","天津-南开-铁塔-朱浩晟","PK50001A100000352","nan","咨询","BY_电池租赁问题","远程解决（非抱怨类）","代理商反馈","用户要租用，查询一下电池是否有问题","2021-11-06 08:47:00","电池一致性差，需均衡，电池无故障，只是可能会影响续航里程。","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3973,"已完结","2021-11-06 08:51:00","北京-昌平-石海平","MGMCLN750N215N118","李海泉(租) 15841024636","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","续租之后，用户还是不能放电。","2021-11-06 08:54:00","电池未锁定，有电，电池离线，没有接受到续租指令，稍等一下，在线就可以接受指令了。用户反馈已经正常放电了。","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","产品质量","信号差","2021-11-08 20:17:00","nan","nan","nan"]
[3974,"已完结","2021-11-06 08:57:00","北京-易即租赁","PK504B10100003034","杨鹏(租) 18500848569","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","用户反馈不能充电，充电桩充电，充电桩小程序提示电流过大，停止充电。PK504B10100003034","2021-11-06 09:05:00","小工具查询电池无故障，一致性极佳。建议用户换一个充电桩充电，可能是充电桩保护限流自动停止","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","环境限制","充电桩限制功率","2021-11-08 20:16:00","nan","nan","nan"]
[3975,"已完结","2021-11-06 09:56:00","北京-昌平-刘光辉","MGMCLN750N215N216","15711357726 武宁","退租","TZ_充电条件限制","退租","代理商反馈","不方便充电，用户更换换电类型电池。品牌未知","2021-11-06 09:57:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3976,"已完结","2021-11-06 09:59:00","平台仓库","PK50001A100000340","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-06 10:00:00","联系春艳充电","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3977,"已完结","2021-11-06 10:50:00","苏州-车行-万虎","PK500A20100000924","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","用户试用","2021-11-06 10:50:00","开租期3天","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3978,"已完结","2021-11-06 11:07:00","北京-朝阳-梁先桂","UD02030118B4C0022","18610777863马海洋","退租","TZ_用户需求变化","退租","代理商反馈","退租换4840","2021-11-06 11:08:00","归还电池，退押金，租用4840后退租期27天，306元","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3979,"已完结","2021-11-06 11:45:00","北京-朝阳-梁先桂","PK50201A000002016","13522884669马海洋","用户抱怨', '解锁","BY_不能放电', 'JS_解锁","远程解决（抱怨类）","代理商反馈","电池不放电，代理询问是否锁定///17：58代理反馈充电之后不能放电。","2021-11-06 11:45:00","查看电池锁定，解锁，询问技术为什么4840会锁定，技术反馈一次性问题，解锁一次后续就不会这样了。///18：00后台查看电池无故障，未锁定，联系重新插拔一下","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）","nan","nan","流程管控","软件控制逻辑不完善-误判锁定","2021-11-08 20:15:00","nan","nan","nan"]
[3980,"已完结","2021-11-06 11:45:00","北京-朝阳-梁先桂","PK50201A000002151","18610777863马海洋","返款","FK_返款","nan","代理商反馈","用户双包4840返利","2021-11-06 11:52:00","部分退款40，该用户俩个手机号租电，还有一个手机号为13522884669","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3981,"已完结","2021-11-06 12:18:00","北京-房山-李猛","MGMLXN750N21AC015","13522338498 梁留磊","用户抱怨","BY_电池离线问题', 'BY_续航不足","换电池【同类】","代理商反馈","电池离线，不方便看电量。续航觉得也不够用","2021-11-06 12:21:00","更换电池MGMCLN750N215N209。后台查看电池离线2天，需要技术跟进联系运营处理。","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","产品质量","信号差","2021-11-08 20:14:00","nan","nan","nan"]
[3982,"已处理未完结","2021-11-06 12:29:00","北京-通州-李兵兵","MGMCLN750N215I051","刘海滨(租) 15542513005","用户抱怨', '代理商抱怨","BY_充不满电', 'BY_电池租赁问题","更换充电器","代理商反馈","代理抱怨：电池归属李兵兵，实属姜成久。用户抱怨：在充电桩充电，充到70%就不能充电了。","2021-11-06 12:31:00","1,电池归属李兵兵，实属姜成久，反馈钟頔记录。///2，用户使用72V8A充电，换了朋友的72V3A可以正常充电，小区充电桩限流，不能使用大功率的，联系春艳发一个充电器给用户更换。《72V3A不是我们的充电器，技术反馈不要使用，需要先换回我们自己的充电器，5A的目前没有，发到货之后调换》","顾佳","mail': 'jia.gu@fast-fun.com.cn', 'en_name': '可乐（顾佳）', 'id': 'ou_57d69b00984d16827b64743949bf0c41', 'name': '可乐（顾佳）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","环境限制","充电桩限制功率","2021-11-08 20:12:00","nan","nan","nan"]
[3983,"已完结","2021-11-06 13:18:00","袁小磊 交通北路站","PK504B10100003075","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","康亚昆需要","2021-11-06 13:19:00","袁小磊调拨陈国明","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3984,"已完结","2021-11-06 13:19:00","袁小磊 交通北路站","PK504B10100003086","nan","内部业务类","NB_电池调拨","远程解决（非抱怨类）","业务部门","康亚昆需要","2021-11-06 13:19:00","袁小磊调拨陈国明","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3985,"已完结","2021-11-06 13:26:00","北京-通州-李兵兵","MGMLXN750N21AC020","王伟(租) 15232833753","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户电话反馈","电池可以放电，但是离线看不到电量","2021-11-06 13:28:00","运营还没处理好，反馈陈杰联系","顾佳","mail': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","【20211106】电池已在线，信号恢复正常","产品质量","信号差","nan","nan","nan","nan"]
[3986,"已完结","2021-11-06 14:08:00","北京-曹尚君","UD02030118B4C0036","13160848752 黄传举","退租","TZ_用户不再从事该行业","退租","代理商反馈","用户不干了","2021-11-06 14:10:00","归还电池，退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3987,"已完结","2021-11-06 14:51:00","北京-大兴-楚海涛","MGMCLN750N215I047","nan","解锁","JS_解锁","远程解决（非抱怨类）","代理商反馈","代理使用。","2021-11-06 14:52:00","解锁，开一天租期","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3988,"已完结","2021-11-06 18:23:00","北京-昌平-刘光辉","UD02030118B4C0034","17326949762柴晓建","退租","TZ_友商产品竞争","退租","用户电话反馈","用户反馈已在站点，用户买了铅酸电池。","2021-11-06 18:24:00","跟代理确认已在站点，归还电池退押金","顾佳","nan","nan","nan","nan","nan","nan","nan","nan","nan"]
[3989,"已处理未完结","2021-11-07 08:57:00","北京-昌平-焦士平","MGMCLN750N215N149","Non","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-07 08:57:00","联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3990,"已完结","2021-11-07 09:02:00","北京-昌平-吴锋","MGMCLN750N215I118","李晓伟15632023323","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","反馈无法充电，小区充电桩和家里都不能充","2021-11-07 09:02:00","租期内，电池未锁定。后台查看总开关2-3-0.小工具：电池温度过低，为-1度，保温后充电。用户今天要跑单，去站点先换一块有电的，站点无MGMLX的电池。更换为MGMCLN750N215N286","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 20:11:00","nan","nan","nan"]
[3991,"已完结","2021-11-07 09:13:00","北京骑享 河北村中通","PK500A20100000779","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-07 09:14:00","群里联系充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3992,"已完结","2021-11-07 09:15:00","北京-海淀-李明桦","PK504B00100004024","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-07 09:15:00","年租用户，后台无用户信息，观察后续是否会充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3993,"已完结","2021-11-07 09:18:00","北京-易即租赁","PK504B10100004393","金晨佳13722273217\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","晚上充一晚上电，没充进去电。在家里充的","2021-11-07 09:18:00","后台查看离线：11小时，离线前总开关3，联系用户表示插上时充电器红灯，早上拔的时候是绿灯。已经充进去电了，只是未上传电量信息；让用户开机正常使用","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","产品质量","异常离线","2021-11-08 20:11:00","nan","nan","nan"]
[3994,"已处理未完结","2021-11-07 09:25:00","北京-海淀-姜成久","PK504B10100003037","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-07 09:26:00","3%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3995,"已处理未完结","2021-11-07 09:28:00","北京-海淀-李明桦","PK504B10100004456","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-07 09:28:00","0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3996,"已完结","2021-11-07 09:43:00","北京骑享-东湖圆通","PK504B10100003026","nan","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","不放电，无法使用//电池一直响","2021-11-07 09:44:00","后台查看报警1024：接插件温度过高。电池故障灯亮，告知代理另外放置，后续春艳带回。//炳强联系可能是接插件进水，将电池表面雪清理一下，放屋内，下午应该就好了//反馈技术群，采样坏了，标记故障，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳'}, {'email': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","产品质量","采样异常","2021-11-08 20:10:00","正常","需返仓","nan"]
[3997,"已处理未完结","2021-11-07 10:09:00","北京-易即租赁","PK504B00100004161","李辉13188599612\\n","后台故障报警","nan","nan","后台报警","电池发生热失控","2021-11-07 10:09:00","联系用户电话未接通//拨叫用户正忙，联系多次未接通。//电话一直接不通。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","nan","nan","nan","nan","nan","nan"]
[3998,"已处理未完结","2021-11-07 10:18:00","北京-通州-李兵兵","MGMLXN750N21AC024","万飞19893824663","用户抱怨","BY_不能放电","换电池【同类】","用户电话反馈","反馈电池不放电，昨天充满电的","2021-11-07 10:32:00","后台查看电池租期内锁定，多次下发解锁指令，电池仍旧锁定//着急用，更换为MGMCLN750N215N011","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chenjie@fast-fun.com.cn', 'en_name': '公瑾（陈杰）', 'id': 'ou_13ef751b246462c07897ec4545169d1b', 'name': '公瑾（陈杰）","nan","nan","平台","租期下发失败","2021-11-08 20:10:00","nan","nan","nan"]
[3999,"已完结","2021-11-07 10:33:00","北京-昌平-吴锋","MGMCLN750N215N270","张鹏15801463758\\n","咨询","nan","nan","用户微信联系","送的3天租期，已经使用完，续租会扣3天租期，想退掉重租","2021-11-07 10:33:00","退租后重新租赁","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4000,"已处理未完结","2021-11-07 10:46:00","北京-朝阳-张朝华","MGMCLN750N215N237","董金平15836311248\\n","用户抱怨","BY_充不满电","换电池【同类】","代理商反馈","充不满电，充到30%就充不进去了.红绿灯跳变。家里充电的。","2021-11-07 10:47:00","更换为MGMCLN750N215I112。后台查看之前都是可以充满的，7号是充到41%的电，充电器红绿灯跳变了。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 20:09:00","nan","nan","nan"]
[4001,"已完结","2021-11-07 10:53:00","北京-通州-李兵兵","MGMCLN750N215I051","刘海滨15542513005\\n","用户抱怨","BY_不能放电","换电池【同类】","代理商反馈","昨天租的，昨晚充满电后不放电，仪表盘不亮。","2021-11-07 10:54:00","后台查看电池租期内，未锁定，后台总开关2-0跳变。小工具：后台数据无异常。//换到别的车上也不放电，更换为MGMCLN750N215I123","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","无问题关闭","用户操作问题","2021-11-08 20:07:00","nan","nan","nan"]
[4002,"已完结","2021-11-07 11:23:00","北京-朝阳-梁先桂","PK50201A000002151","马海洋18610777863\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要更换72电池","2021-11-07 11:24:00","归还电池，退押金。剩余租期扣掉双包返利金额。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4003,"已完结","2021-11-07 11:23:00","北京-朝阳-梁先桂","PK50201A000002016","马海洋18610777863\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要更换72电池","2021-11-07 11:24:00","归还电池，退押金。剩余租期扣掉双包返利金额。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4004,"已完结","2021-11-07 11:29:00","北京-朝阳-梁先桂","PK504B10100004419","苏士雄13653298226","用户抱怨","BY_不能放电","远程解决（抱怨类）","用户电话反馈","反馈昨天续租后，今天要用不放电。","2021-11-07 11:29:00","后台查看租期已下发，电池未锁定，总开关3，让用户重新插拔尝试，表示可以放电。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-11-08 20:05:00","nan","nan","nan"]
[4005,"已完结","2021-11-07 13:16:00","苏州-甯小勇","PK504B10100004384","赵佳星15150320612\\n","返款', '用户抱怨","FK_返款', 'BY_不能放电","远程解决（抱怨类）","用户电话反馈","甯小勇6060第二块活动//反馈电池不放电，仪表盘亮一下就灭掉了","2021-11-07 13:17:00","部分退款200//后台查看电池锁定，尝试下发多次解锁指令，电池解锁，恢复放电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","锁定解锁控制慢","2021-11-08 20:05:00","nan","nan","nan"]
[4006,"已完结","2021-11-07 13:20:00","北京-昌平-石海平","MGMCLN750N215N138","孙雪晖17395922188\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","充不上电","2021-11-07 13:21:00","更换为MGMCLN750N215N150。小工具：电池温度太低，为-1度，保温后充电（0度以上）","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","环境温度过低', '电池无加热功能","2021-11-08 20:05:00","nan","nan","nan"]
[4007,"已完结","2021-11-07 14:01:00","北京-通州-刘玉甫","MGMCLN750N215N056","刘瑞康13011192976\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","外面插排充电的，无法充电，充电器红绿灯跳变","2021-11-07 14:02:00","电池温度过低，为-1度，保温后充电0度以上。//明天上午去张楠处更换MGMLX的电池//更换为MGMLXN750N218C001","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","环境温度过低', '电池无加热功能","2021-11-08 20:04:00","nan","nan","nan"]
[4008,"已完结","2021-11-07 14:18:00","北京-昌平-焦士平","MGMCLN750N215N149","nan","内部业务类","NB_电池调拨","nan","业务部门","发货群联系调拨","2021-11-07 14:18:00","调拨至姜成久","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4009,"已完结","2021-11-07 14:18:00","平台仓库","MGMCLN750N215I123","nan","内部业务类","NB_电池调拨","nan","业务部门","发货群联系调拨","2021-11-07 14:18:00","调拨至姜成久","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4010,"已完结","2021-11-07 14:31:00","北京-海淀-李明桦","MGMCLN750N215H010","丁寅筱13463089840\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-11-07 14:31:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4011,"已完结","2021-11-07 15:28:00","北京-海淀-李明桦","MGMCLN750N215I045","王强18911727520","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","无法充电，红绿灯跳变","2021-11-07 15:29:00","电池温度过低，为-1度，保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 20:04:00","nan","nan","nan"]
[4012,"已完结","2021-11-07 15:30:00","北京-昌平-孟红祥","MGMCLN750N215N117","高晓峰13520884062\\n","退租","TZ_用户需求变化","退租","代理商反馈","自己有电池，踏板上现在查的严，不让放，先不租了","2021-11-07 15:31:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4013,"已处理未完结","2021-11-07 15:33:00","北京-昌平-王少树","MGMCLN750N215I119","王刚强17611009220\\n","用户抱怨","BY_电池离线问题","远程解决（抱怨类）","用户微信联系","电池离线，无法看电量","2021-11-07 15:33:00","离线：1天，让用户晚上充电时把电池拿出来，接收信号，后续观察电池在线情况//【20211108】离线1小时，用户看不到电量，要求看一下什么情况","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211108】10月16日以后离线，联系用户更换电池，该电池返厂维修', 'type': 'text'}, {'mentionNotify': True, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","产品质量","异常离线","2021-11-08 20:03:00","nan","nan","nan"]
[4014,"已完结","2021-11-07 15:43:00","北京-朝阳-梁先桂","PK50001A100000301","刘成起13436897466\\n","用户抱怨","nan","换电池【同类】","代理商反馈","说是前天开始，感觉接触不良，有时候会断电，来回换转接线用的","2021-11-07 15:43:00","更换为PK50001A100000678。小工具：电池无故障，温度低保温后使用。推测用户未连接紧。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-11-08 20:02:00","nan","nan","nan"]
[4015,"已处理未完结","2021-11-07 15:52:00","北京-通州-张楠","PK504B00100004141","施承博13466712343","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-07 15:52:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4016,"已处理未完结","2021-11-07 15:53:00","北京-海淀-李明桦","PK504B10100004434","nan","后台故障报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-07 15:53:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4017,"已处理未完结","2021-11-07 15:54:00","北京-昌平-王桂燕","PK504B10100004447","张瑞祥15290173761\\n","后台故障报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-07 15:54:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4018,"已完结","2021-11-07 15:56:00","平台仓库","PK504B10100004441","nan","后台故障报警","nan","nan","后台报警","电池电压采样断线,最高电压为4.89V,电池编号为12，最低电压为1.09V,电池编号为11","2021-11-07 15:56:00","后台查看已返修","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","Non","nan"]
[4019,"已处理未完结","2021-11-07 15:58:00","北京-海淀-李明桦","PK504B10100003028","王文广15227989908\\n","后台故障报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-07 15:58:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4020,"已处理未完结","2021-11-07 15:59:00","北京-海淀-李明桦","PK504B10100003051","王文广15227989908\\n","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-07 15:59:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4021,"已处理未完结","2021-11-07 16:05:00","北京-海淀-李明桦","PK504B00100004094","nan","后台故障报警","nan","nan","后台报警","1]号传感器温度异常离群","2021-11-07 16:05:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4022,"已处理未完结","2021-11-07 16:07:00","顺义-黄群保","MGMCLN750N215N170","张静伟13453992110\\n","后台故障报警","nan","nan","后台报警","15]号电池电压卡滞","2021-11-07 16:07:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4023,"已处理未完结","2021-11-07 16:09:00","北京-海淀-李明桦","PK504B10100004486","王文广15227989908\\n","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-07 16:09:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4024,"已处理未完结","2021-11-07 16:14:00","天津-南开-铁塔-朱浩晟","PK50001A100000426","陈鑫18668178183\\n","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-07 16:14:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4025,"已完结","2021-11-07 17:13:00","北京-昌平-石海平","MGMCLN750N215N099","邓世杰18531066626\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","回老家有事，先退租","2021-11-07 17:13:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4026,"已完结","2021-11-07 17:42:00","北京-密云-范文杰","MGMCLN750N215L001","王强15663303091","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","无法充电，充电器红绿灯交替","2021-11-07 17:42:00","电池温度过低，需保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 20:01:00","nan","nan","nan"]
[4027,"已完结","2021-11-07 17:50:00","北京-海淀-李明桦","PK504B10100004331","王文广15227989908","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","骑行断电，骑一百米就断电","2021-11-07 17:50:00","后台查看低电量报警，考虑是SOC计算偏差，联系技术确认//更换为PK504B00100004061。4031标记故障返厂","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","【20211108】应该是电池内阻异常，不是SOC估算偏差","产品质量","电池内阻异常","2021-11-08 19:59:00","正常","需返仓","nan"]
[4028,"已完结","2021-11-07 18:28:00","北京-海淀-李明桦","PK504B10100004456","杨立辉13716038713\\n","咨询","ZX_电池用没电了","换电池【同类】","代理商反馈","更换的电池没电，再换一块","2021-11-07 18:28:00","更换为PK504B10100004462","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4029,"已完结","2021-11-07 20:33:00","北京-昌平-王刚","PK50001A100000396","颜凡臣15184545538\\n","返款","FK_返款","nan","用户微信联系","续租两组6040","2021-11-07 20:33:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4030,"已完结","2021-11-07 21:37:00","北京-昌平-孟红祥","MGMCLN750N215I068","吴灿17301328143\\n","用户抱怨","BY_不能充电","换电池【同类】","用户微信联系","无法充电，充电器红绿灯交替","2021-11-07 21:37:00","电池温度过低，需保温后充电0度以上。//【20211108】更换为MGMCLN750N215N117","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:55:00","nan","nan","nan"]
[4031,"已完结","2021-11-07 22:07:00","北京-昌平-孟红祥","MGMCLN750N215I005","王玉璟18501547560\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","无法充电，充电器红绿灯交替","2021-11-07 22:07:00","电池温度过低，需保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:55:00","nan","nan","nan"]
[4032,"已完结","2021-11-07 22:11:00","北京-通州-李兵兵","MGMCLN750N215N011","万飞19893824663\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","无法充电，充电器亮一会就灭了","2021-11-07 22:11:00","电池温度过低，需保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:54:00","nan","nan","nan"]
[4033,"已完结","2021-11-08 08:42:00","平台仓库","PK504B10100004306","nan","后台故障报警","nan","nan","后台报警","电池发生热失控","2021-11-08 08:42:00","后台查看已返修","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4034,"已完结","2021-11-08 08:48:00","北京-海淀-李明桦","MGMCLN750N215H010","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-08 08:49:00","电量0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4035,"已完结","2021-11-08 08:50:00","北京-昌平-王少树","MGMCLN750N215N066","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-08 08:50:00","电量0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4036,"已处理未完结","2021-11-08 08:51:00","北京-海淀-姜成久","MGMCLN750N215N149","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-08 08:51:00","电量4%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4037,"已处理未完结","2021-11-08 08:54:00","北京-昌平-刘光辉","PK50001A100000529","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-08 08:55:00","电量0%，联系代理充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4038,"已完结","2021-11-08 08:56:00","北京-海淀-李明桦","PK504B00100004074","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-08 08:57:00","年租用户，后台无用户信息，待观察后续是否充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4039,"已完结","2021-11-08 09:11:00","北京-海淀-李明桦","UD02030118B4C0001","李希强13453776406","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户微信联系","室外充电柜更换了六七个，都是充十来分钟就结束充电了","2021-11-08 09:12:00","电池温度过低，需保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:53:00","nan","nan","nan"]
[4040,"已处理未完结","2021-11-08 09:37:00","哈尔滨-云马专用","PK50201A000002026","nan","后台故障报警","nan","nan","后台报警","13]号电压小于2.00V,采样无效","2021-11-08 09:37:00","返厂维修，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","需返仓","nan"]
[4041,"已完结","2021-11-08 09:42:00","北京-通州-柴剑波","UD02030118B4C0030","李胜霞15120062135\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","代理商反馈","无法充电，充电器红绿灯交替","2021-11-08 09:43:00","电池温度过低，需保温后充电0度以上。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:39:00","nan","nan","nan"]
[4042,"已处理未完结","2021-11-08 09:45:00","北京-朝阳-梁先桂","MGMLXN750N2189001","周重阳13717510881\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 09:45:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4043,"已处理未完结","2021-11-08 09:46:00","苏州-车行-曾凡为","PK504B10100003167","nan","后台故障报警","nan","nan","后台报警","3]号传感器温度异常离群","2021-11-08 09:46:00","后台已标记故障","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4044,"已处理未完结","2021-11-08 09:47:00","哈尔滨-云马专用","PK50201A000002034","nan","后台故障报警","nan","nan","后台报警","13]号电压小于2.00V,采样无效","2021-11-08 09:47:00","返厂维修，联系春艳返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","需返仓","nan"]
[4045,"已处理未完结","2021-11-08 09:50:00","北京-朝阳-梁先桂","MGMCLN750N215N015","李大伟18510887623\\n","后台故障报警","nan","nan","后台报警","10]号电池电压卡滞","2021-11-08 09:50:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4046,"已处理未完结","2021-11-08 09:59:00","北京-海淀-李明桦","PK504B00100004096","王文广15227989908\\n","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-08 09:59:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4047,"已处理未完结","2021-11-08 10:06:00","北京-昌平-杨工","PK504B00100004254","张保田19910278268\\n","后台故障报警","nan","nan","后台报警","]号传感器温度异常离群","2021-11-08 10:06:00","需技术立即介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4048,"已处理未完结","2021-11-08 10:10:00","北京-朝阳-梁先桂","PK500A20100000815","张小龙13866257165\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群//[5]号传感器温度异常离群","2021-11-08 10:10:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4049,"已处理未完结","2021-11-08 10:14:00","北京-通州-张楠","PK504B00100004258","田辉15847022352\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 10:15:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4050,"已处理未完结","2021-11-08 10:27:00","北京-朝阳-梁先桂","PK50001A100000299","夏卫东13439226166\\n","后台故障报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-11-08 10:27:00","处理建议：返厂维修//联系用户，用户回复无异常，有空去更换电池，更换后标记故障返厂","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","nan","nan"]
[4051,"已处理未完结","2021-11-08 10:35:00","北京-海淀-李明桦","PK504B00100004002","王文广15227989908\\n","用户抱怨","BY_骑行断电","换电池【同类】","代理商反馈","电池看着有电，但是不放电，骑行断电","2021-11-08 10:36:00","更换为PK504B10100003060。考虑是SOC计算偏差。小工具：故障码4096，最高电压3.162，最低电压3.123.反馈技术核实。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","【20211108】截图故障是10/7的，问题是10/8的？', 'type': 'text'}, {'mentionNotify': False, 'mentionType': 'User', 'name': '樱桃（席志强）', 'text': '@樱桃（席志强）', 'token': 'ou_1ade4b6313351b099aaa166734c63329', 'type': 'mention'}, {","nan","nan","nan","nan","nan","nan"]
[4052,"已处理未完结","2021-11-08 10:38:00","北京-海淀-李明桦","PK50001A100000582","王微丽15010705407\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 10:38:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4053,"已处理未完结","2021-11-08 10:39:00","北京-海淀-李明桦","PK504B10100004457","高庆现17600930018\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 10:39:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4054,"已处理未完结","2021-11-08 10:42:00","北京-骑享-直营","PK50001A100000440","宋林阳17801201529\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 10:42:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4055,"已处理未完结","2021-11-08 10:52:00","北京-骑享-直营","PK50001A100000697","李耀祖16619883161\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 10:52:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4056,"已处理未完结","2021-11-08 11:01:00","北京-朝阳-梁先桂","PK500A20100000794","付士坤18730941779\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 11:01:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4057,"已处理未完结","2021-11-08 11:05:00","北京-朝阳-梁先桂","PK504B00100004137","郭晓豪18534093357\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-08 11:05:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4058,"已完结","2021-11-08 11:12:00","苏州-约哈斯-代理站","PK504B10100003097","nan","解锁","JS_解锁","nan","代理商反馈","开通试用，要求开3天","2021-11-08 11:13:00","设置3天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4059,"已处理未完结","2021-11-08 12:06:00","北京-顺义-梁雪耀","MGMCLN750N215I095","杜鹏飞13681293893\\n","用户抱怨","BY_充不满电","远程解决（抱怨类）","用户电话反馈","家里飞线充电，反馈昨天一晚上没充进去电。前天昨天天气冷都充满了","2021-11-08 12:06:00","后台查看昨天无充电电流，用户说是七点半充电器就拔掉了。但是后台SOC40跳变到47。考虑是天气太冷，电池自我保护了。但用户反馈前天昨天都能充进去//下午1：20反馈插上充电了，后台看有充电电流，正在充电。","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:41:00","nan","nan","nan"]
[4060,"已完结","2021-11-08 12:11:00","北京-大兴-楚海涛","MGMCLN750N215I044","张连捷18738454247\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","家里插排充电的，昨天说是用完带上去就充电的，充一晚上没充进去","2021-11-08 12:12:00","后台看无充电电流，昨天没充进去电。让用户保温后再充电。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:47:00","nan","nan","nan"]
[4061,"已完结","2021-11-08 12:28:17","平台仓库","MGMCLN750N215I051","nan","解锁","JS_解锁","nan","业务部门","春艳联系开通","2021-11-08 12:28:00","设置1天租赁期","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4062,"已完结","2021-11-08 13:50:00","北京-易即租赁","PK504B10100004429","孙高锋15652026528\\n","用户抱怨","BY_不能充电","换电池【同类】","代理商反馈","昨天充电没充上，家里插排充电，只充了40%左右，换一组试一下","2021-11-08 13:51:00","更换为PK504B10100004322//代理测试充电，后台查看正常在充电，无问题。","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","无问题关闭","用户操作问题","2021-11-08 19:41:00","nan","nan","nan"]
[4063,"已完结","2021-11-08 13:52:00","北京-通州-柴剑波","MGMCLN750N215N071","梁波17625643284\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话未接，微信问说是不想租了，再问就没有回复","2021-11-08 13:53:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4064,"已完结","2021-11-08 14:04:00","北京-朝阳-梁先桂","PK50001A100000624","刘化磊15210979293\\n","用户抱怨","BY_续航不足","换电池【同类】","代理商反馈","里程不足，说是满电跑只能跑三四十公里","2021-11-08 14:04:00","更换为PK500A20100000880","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","【20211108】充电前电池还有55%的电，用户感知问题","无问题关闭","用户感知过于敏感","2021-11-08 19:46:00","nan","nan","nan"]
[4065,"已完结","2021-11-08 14:05:00","北京-朝阳-梁先桂","MGMCLN750N215N221","徐鹤轩18531432479\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要换60的","2021-11-08 14:06:00","归还电池，退押金。退72剩余租期租金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4066,"已完结","2021-11-08 14:08:00","北京-朝阳-梁先桂","PK500A20100000820","段凯凯19910389561\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-11-08 14:08:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4067,"已完结","2021-11-08 14:08:00","北京-朝阳-梁先桂","PK500A20100000840","段凯凯19910389561\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","不跑外卖了","2021-11-08 14:08:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4068,"已完结","2021-11-08 14:14:00","北京-朝阳-梁先桂","PK50001A100000678","刘成起13436897466\\n","咨询","nan","换电池【同类】","代理商反馈","电池没什么问题，换一组跑","2021-11-08 14:14:00","更换为PK500A20100000820","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4069,"已完结","2021-11-08 14:19:00","北京-顺义-武晋杰","MGMLXN750N2189030","王东红13699112103\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","自己有事，先不租了。里程也觉得不够自己跑。","2021-11-08 14:20:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4070,"已完结","2021-11-08 14:27:00","北京-通州-张楠","PK50001A100000235","荣维兴18201160932\\n","退租","TZ_暂未反馈原因","退租","代理商反馈","电话询问原因，直接挂断。微信不回复","2021-11-08 14:27:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4071,"已完结","2021-11-08 15:15:00","北京-骑享-直营","PK50001A100000641","魏晓波17626033162\\n","退租","TZ_充电条件限制","退租","代理商反馈","搬家了，家里不让充电了，外面也没有充电设备","2021-11-08 15:15:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4072,"已完结","2021-11-08 15:27:00","北京-朝阳-梁先桂","PK50201A000002183","袁龙刚15188918257\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","要换6040","2021-11-08 15:28:00","归还电池，退押金，退剩余租期租金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4073,"已完结","2021-11-08 15:39:00","北京-朝阳-梁先桂","PK500A20100000849","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:39:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4074,"已完结","2021-11-08 15:39:00","北京-朝阳-梁先桂","PK500A20100000800","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:39:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4075,"已完结","2021-11-08 15:39:00","北京-朝阳-梁先桂","PK500A20100000756","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:39:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4076,"已完结","2021-11-08 15:39:00","北京-朝阳-尹群召","PK500A20100000804","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:39:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4077,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002178","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4078,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002174","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4079,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002152","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4080,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002119","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4081,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002098","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4082,"已完结","2021-11-08 15:45:00","北京-昌平-王少树","PK50201A000002076","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:48:00","哈尔滨云马调拨至王少树","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4083,"已完结","2021-11-08 15:49:00","北京-易即租赁","PK504B10100004480","焦鑫宇18611929817\\n","咨询","Non","nan","代理商反馈","代理要求查询里程","2021-11-08 15:49:00","69的电跑到21，跑了51.19公里~","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","一致性差","nan","nan","nan","nan"]
[4084,"已完结","2021-11-08 15:50:00","北京-朝阳-尹群召","PK500A20100000791","nan","内部业务类","NB_电池调拨","nan","业务部门","春艳发货，调拨电池","2021-11-08 15:51:00","操作调拨","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4085,"已完结","2021-11-08 16:10:00","北京-昌平-石海平","PK50201A000002189","刘伟诗15801230308\\n","退租","TZ_用户需求变化","换电池【不同类】","代理商反馈","换72电池","2021-11-08 16:11:00","归还电池，退押金，推剩余租期租金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4086,"已完结","2021-11-08 16:18:00","北京-朝阳-梁先桂","PK504B10100004403","尤晓佳18849404858\\n","退租","TZ_用户不再从事该行业","退租","代理商反馈","去卖车了，不干外卖了","2021-11-08 16:19:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4087,"已完结","2021-11-08 17:19:00","北京-昌平-王少树","MGMCLN750N215I131","刘济铭15184610125\\n","用户抱怨","nan","远程解决（抱怨类）","用户微信联系","今天电量掉的特别快，之前没有这个情况","2021-11-08 17:20:00","后台查看早上开始跑时电量49%","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","环境限制","环境温度过低', '电池无加热功能","2021-11-08 19:42:00","nan","nan","nan"]
[4088,"已完结","2021-11-08 17:31:00","北京-朝阳-梁先桂","PK500A20100000767","王志杰15210211501\\n","退租","TZ_友商产品竞争","退租","代理商反馈","觉得不划算，加上电费","2021-11-08 17:31:00","归还电池，退押金","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4089,"已处理未完结","2021-11-08 18:00:00","苏州-车行-李豹","PK504B10100003185","nan","咨询","nan","nan","业务部门","电池一直有滴咚声音","2021-11-08 18:01:00","后台查看电池离线：2天，离线前数据无异常。反馈技术：MOS有问题，需返仓，标记故障","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","需返仓","nan"]
[4090,"已完结","2021-11-08 18:55:00","北京-通州-柴剑波","MGMCLN750N215N071","李小军17181049705\\n","用户抱怨","BY_不能放电","远程解决（抱怨类）","代理商反馈","租赁后不通电","2021-11-08 18:56:00","后台查看电池已解锁，租期已下发，后台查看总开关18:54:19  0变2. 可以放电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","平台","锁定解锁控制慢","2021-11-08 19:43:00","nan","nan","nan"]
[4091,"已处理未完结","2021-11-08 21:20:00","北京-海淀-李明桦","PK504B10100004365","孟豪15833209661\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","在家里插排充电，充电器绿灯，无法充电","2021-11-08 21:21:00","总开关0；小工具：电池电压无效，最低电压未0.05V，当前电池无故障。//技术核实是采样问题，需返仓。联系用户更换，更换后标记故障，返仓。","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","需返仓","nan"]
[4092,"已处理未完结","2021-11-08 21:20:00","北京-海淀-李明桦","PK504B10100004314","孟豪15833209661\\n","用户抱怨","BY_不能充电","远程解决（抱怨类）","用户电话反馈","在家里插排充电，充电器绿灯，无法充电","2021-11-08 21:21:00","总开关2；小工具：当前电池无故障。联系用户重新插拔充电。充电器绿灯闪烁，反馈技术核实","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4093,"已完结","2021-11-09 08:24:00","北京-骑享-直营","PK50001A100000554","宋林阳17801201529\\n","用户抱怨","BY_骑行断电","远程解决（抱怨类）","用户微信联系","骑行断电两次，电池第二个灯亮红灯，咨询什么故障","2021-11-09 08:25:00","后台查看7点半报警2048：预充失败；联系用户重新插拔下所有接插件 车-转接线-电池~","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4094,"已完结","2021-11-09 08:26:00","北京-骑享-直营","PK50001A100000697","李耀祖16619883161\\n","返款","FK_返款","nan","业务部门","续租两组6040","2021-11-09 08:27:00","部分退款81","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4095,"已完结","2021-11-09 08:41:00","北京-通州-刘玉甫","MGMCLN750N215N222","吴学迁15711165123\\n","退租","nan","退租","用户微信联系","未更换国标车，不跑外卖了","2021-11-09 08:42:00","归还电池到张楠处，退押金。调拨至张楠","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4096,"已完结","2021-11-09 08:41:00","北京-通州-刘玉甫","MGMCLN750N215N280","吴学迁15711165123\\n","退租","nan","退租","用户微信联系","未更换国标车，不跑外卖了","2021-11-09 08:42:00","归还电池到张楠处，退押金（查一组充电器，押金扣220，后续归还后再退220）调拨至张楠","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4097,"已处理未完结","2021-11-09 08:58:00","北京-易即租赁","PK504B10100004429","nan","后台故障报警","nan","nan","后台报警","电池发生热失控","2021-11-09 08:58:00","代理库存电池，联系代理确认电池是否有发热异常情况//代理回复无发热情况","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4098,"已处理未完结","2021-11-09 09:52:00","平台仓库","PK50001A100000199","nan","后台低电量报警","DD_低电量三级报警","nan","后台报警","SOC值过低，需要及时充电","2021-11-09 09:53:00","联系春艳充电","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4099,"已完结","2021-11-09 10:00:00","北京-房山-李猛","MGMLXN750N218G007","nan","内部业务类","nan","nan","业务部门","杰哥联系电池 故障已解除，可正常使用","2021-11-09 10:00:00","解除故障，告知代理可以正常租用","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4100,"已处理未完结","2021-11-09 10:06:00","北京-朝阳-梁先桂","PK50001A100000301","nan","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:07:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4101,"已处理未完结","2021-11-09 10:08:00","北京-朝阳-梁先桂","PK50001A100000629","刘云峰13522889362\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:08:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4102,"已处理未完结","2021-11-09 10:11:00","北京-朝阳-尹群召","PK504B00100004012","张宝平15611111228\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:11:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4103,"已处理未完结","2021-11-09 10:13:00","北京-昌平-石海平","PK500A20100000734","李维振15313776327\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:13:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4104,"已处理未完结","2021-11-09 10:15:00","北京-朝阳-梁先桂","PK500A20100000794","付士坤18730941779\\n","后台故障报警","nan","nan","后台报警","5]号传感器温度异常离群","2021-11-09 10:15:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4105,"已处理未完结","2021-11-09 10:18:00","北京-朝阳-梁先桂","PK50001A100000301","nan","后台故障报警","nan","nan","后台报警","]号传感器温度小于-20℃,采样无效","2021-11-09 10:18:00","返仓维修，标记故障，联系春艳返仓","席志强","mail': 'chunyan.yang@fast-fun.com.cn', 'en_name': '杨春艳', 'id': 'ou_bf9130610f8be737bfe8f165ac47abe8', 'name': '杨春艳","nan","nan","nan","nan","nan","nan","需返仓","nan"]
[4106,"已完结","2021-11-09 10:25:00","北京-易即租赁","PK504B10100004433","罗创19145417534\\n","咨询","nan","nan","代理商反馈","咨询为什么充满状态电压只有67.3，60电池充满电压应该在71-72","2021-11-09 10:26:00","6060是磷酸铁锂安全电池，磷酸铁锂的电压特性是这样的，会在65V以上保持很长一段电量区间。三元锂电池的特性是电压和电量的关系是接近于线性的，随着电量减少，电压跟随下降","席志强","mail': 'zhiqiang.xi@fast-fun.com.cn', 'en_name': '樱桃（席志强）', 'id': 'ou_1ade4b6313351b099aaa166734c63329', 'name': '樱桃（席志强）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4107,"已处理未完结","2021-11-09 10:28:00","北京-朝阳-梁先桂","PK50001A100000658","付红葡16619757382\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:28:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4108,"已处理未完结","2021-11-09 10:29:00","北京-昌平-石海平","PK500A20100000734","李维振15313776327\\n","后台故障报警","nan","nan","后台报警","5]号传感器温度异常离群","2021-11-09 10:29:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4109,"已处理未完结","2021-11-09 10:30:00","北京-通州-张楠","PK504B10100004395","李治强18600211041","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:30:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4110,"已处理未完结","2021-11-09 10:32:00","一帮一","PK504B00100004008","nan","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:32:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4111,"已处理未完结","2021-11-09 10:34:00","北京-海淀-李明桦","PK504B00100004096","王文广15227989908\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:34:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4112,"已处理未完结","2021-11-09 10:36:00","北京-海淀-李明桦","PK504B10100004420","王文广15227989908","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:36:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4113,"已处理未完结","2021-11-09 10:37:00","北京-朝阳-梁先桂","PK50001A100000605","杨燕可15687601891","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:37:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
[4114,"已处理未完结","2021-11-09 10:39:00","北京-海淀-李明桦","PK50001A100000220","马磊18514627335\\n","后台故障报警","nan","nan","后台报警","4]号电池异常温度离群","2021-11-09 10:39:00","需技术介入诊断","席志强","mail': 'xueqi.shou@fast-fun.com.cn', 'en_name': '君异（寿学琦）', 'id': 'ou_f8555e166b29a8d875411124c5c85cdf', 'name': '君异（寿学琦）'}, {'email': 'kexin.li@fast-fun.com.cn', 'en_name': '李可心（左慈）', 'id': 'ou_6d8e371ad4c218ffac4cbf69f889f0d0', 'name': '李可心（左慈）","nan","nan","nan","nan","nan","nan","nan","nan"]
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